--- title: "ContactMonkey Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ContactMonkey. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ContactMonkey is a good fit for you!" source_url: "https://www.softwareadvice.com/marketing/contactmonkey-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Employee Engagement Software](https://www.softwareadvice.com/hr/employee-engagement-comparison/) / [ContactMonkey](https://www.softwareadvice.com/marketing/contactmonkey-profile/) / ContactMonkey Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/marketing/contactmonkey-profile/) Reviews [Alternatives](https://www.softwareadvice.com/marketing/contactmonkey-profile/alternatives/) # ContactMonkey User Reviews ## Reviews summary - Overall rating: 4.0/5 - Total reviews: 59 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 3.7/5 - Value for money: 3.8/5 - Functionality: 3.7/5 ### Rating distribution - 5 stars: 27 reviews (46%) - 4 stars: 14 reviews (24%) - 3 stars: 13 reviews (22%) - 2 stars: 3 reviews (5%) - 1 star: 2 reviews (3%) ## ContactMonkey customer reviews Showing reviews 1-25 of 59 (page 1). ### User-Friendly Campaign Builder with Great Support, but Needs Better Permission Controls - Overall rating: 4/5 - Reviewer: Sara B. - Industry: Paper & Forest Products - Company size: 1001-5000 employees - Product usage: 1-3 years · weekly - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The ability to send compelling campaigns that meet our brand standards. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros I enjoy how user friendly and easy it is to build effective campaigns. I very much enjoy my rep, Adrian! He's great at updating me on features and answering my many questions in a timely, efficient way. The tool performs well and is constantly updating with new integrations that synchronize across our digital tools. #### Cons I wish there was more ability to restrict users permission levels. #### Vendor response Thank you for the review, Sara! We love hearing that building effective campaigns feels easy and that ContactMonkey helps your team send compelling campaigns that meet your brand standards. We'll make sure your kind words about your rep get passed along too. On user permissions: admins can already set each person's role (Owner, Admin, Manager or Basic User) and assign them to teams, which controls who can edit team templates, see analytics and send on behalf of specific senders. Here's an overview: help.contactmonkey.com/hc/en-us/articles/39508865736205. We know some teams need even finer control, and we'd love to hear exactly which permissions you'd like to restrict. Keep in touch with your CSM, Adrian, for ongoing support. Replied November 2026 --- ### Difficult to use - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 1001-5000 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is not benefitting me. #### Ratings breakdown - Ease of use: 2/5 #### Pros It is what we use to send internal emails. #### Cons I find it very difficult and complicated to use. Also, because our IT team doesnt want to allow automatic HTML downloads, we are unable to get engagement metrics for emails that we send to a distribution list. It seems like the only thing it helps with is providing a branded template. --- ### Web Designer - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Public Relations and Communications - Company size: 11-50 employees The reviewer appreciates the platform's customization features, which enhance branding efforts. They noted previous saving issues and text formatting quirks when pasting from Microsoft Word, but these have improved over time. Full review available after login on Software Advice --- ### Senior Communications Specialist - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Information Technology and Services - Company size: 10000+ employees The reviewer appreciates the responsive support team and the helpful AI features, which streamline their workflow. They noted that deferred sending is not customizable for admin users, which can be inconvenient during testing. Full review available after login on Software Advice --- ### Director of Learning and Communications - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Veterinary - Company size: 501-1000 employees The reviewer appreciates the strong support from their representative and the software's features that facilitate team communication. They also highlight the integration with AI and Canva as a beneficial addition. Full review available after login on Software Advice --- ### Senior Change Communications Specialist - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 1001-5000 employees The reviewer appreciates ContactMonkey for its ease of use in crafting curated emails and the insightful analytics it provides. Despite some technical glitches with the Mac Outlook desktop app, the overall experience remains positive. Full review available after login on Software Advice --- ### Senior Coordinator - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Biotechnology - Company size: 11-50 employees The review highlights the ease of tracking communication engagement with ContactMonkey, particularly through its user-friendly dashboard. While it provides valuable insights, there are some constraints in customizing reports and exporting data for further analysis. Full review available after login on Software Advice --- ### Internal Communications Specialist - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Accounting - Company size: 1001-5000 employees The software is beneficial for sending professional emails and tracking their effectiveness through immediate stats. Users may find the template creation process frustrating due to the inability to move multiple sections at once. Full review available after login on Software Advice --- ### Senior Manager, Enterprise Internal Communications - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 10000+ employees The reviewer appreciates how ContactMonkey consistently introduces new features that enhance employee communication. They noted that the support team is open to suggestions for improvement, which has led to several implemented changes over the years. Full review available after login on Software Advice --- ### Communications Specialist - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Public Relations and Communications - Company size: 5001-10000 employees The reviewer finds this email build platform to be the most user-friendly they have experienced. They also noted the recent introduction of version history as a beneficial feature, despite facing occasional random issues. Full review available after login on Software Advice --- ### Easy to use and soooo helpful - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Being able to know when priority emails are being open . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros First off, I love how simple this is to use. Then it's great with how useful this is. I use it constantly after sending proposals to prospects #### Cons Only complaint I have is how it tracks opens when sending a single email to multiple contacts. Would like to see exactly who opens when for group emails. --- ### Very happy with functions and rely on it everyday - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Number of times emails are opened and when is what I like most and rely on in my daily sales. Sidebar is also goo. #### Cons The results sometimes return in accurate number of views. Need to somehow determine if email has been forwarded then opened. --- ### Very poor customer service and a glitchy product - but great when it works! - Overall rating: 3/5 - Reviewer: Paula B. - Industry: Media Production - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered ContactMonkey customer support offer a very poor service. I've had to contact them three times over the course of my year long subscription and every time they took a long time to respond. My initial issues were with the sidebar not refreshing and they were unable to advise how to fix this - their advice didn't work. Then I had to contact them when after my year's subscription expired they took payment from my card without an email reminder they were about to do so - and I never even received a receipt via email, so had no idea I had been charged until I checked my bank account. When I emailed them to say I was irritated by this and that they should send reminders/invoices I received a response saying they had cancelled my subscription and refunded me in full. This was NOT what I had asked for and I was even more annoyed as I was left without email tracking for my business and out of pocket while I waited for the refund. During the time spent waiting for the refund I've decided to use another competitor of theirs instead. They really need to improve their response times to support tickets and their customer service and billing. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Easy to set up and track all your emails - the sidebar stays active and lets you know when they've been read, so you can use it as a "to-do" list to remind you who you need to respond to. #### Cons The sidebar showing when emails have been read often fails to automatically update, so you assume emails haven't been read, when in fact they have. You then need to click the refresh button on the sidebar to manually update. --- ### I Loved this tool, Great measuring tool to keep track of any company's Internal Communication! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 501-1000 employees - Product usage: less than 1 year · daily - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's a fast learning and easy tool to work with, everything is very intuitive, and we can easily open the tool and start working with it without any tutorial. It's awesome to keep track of your corporate, Newsletters and other internal and external communication tools you use. By looking at the data you can easily have a feedback of witch information you shared was mostly appreciated by your co-workers and clients . #### Cons I would love to see a integrated tool for newsletters, that help us build our own newsletter inside the app, with the knowledge of HTML or any code. And a direct feedback tool of your emails, where your co-workers and clients can, with a click of a button, send you direct feedback of the information you shared. --- ### Game Changer for Internal Communications! - Overall rating: 4/5 - Reviewer: Renee S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 5001-10000 employees - Product usage: a free trial · daily - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have completed a full trial of the enterprise version of Contact Monkey for Internal Communications at my company. It's a complete game-changer for us in that it will allow us to have much better looking emails AND we'll finally have real insight and data into email activity. I've used other email marketing platforms before, and what I really love is that Contact Monkey has an Outlook plug-in. I don't have to go into a separate program to send emails, I can send them directly from my Outlook application in a matter of minutes. Great solution and incredible customer support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Contact Monkey has gorgeous, built-in HTML templates and its insight into email activity is amazing. #### Cons We had a couple snafus with getting our email server to not block images on HTML emails, but that was more related to our internal setup than Contact Monkey's solution. --- ### I've used the software for more than a year but I haven't been able to monetize it. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros There are many other software that do the same thing. There's nothing special about ContactMonkey. Probably the thing I like most is the price. However, I haven't compared other offers for a long time. #### Cons The information analysis very poor. To try to extract a better analysis I usually need to download the full report into Excel and play around with that file. I think that there should be more screening capabilities. There are two types of people who read our emails; 1) the ones who usually read them, and 2) the ones who never read them. I think there should be some sort of alert when something unual happens, ie someone who hasn't open/read an email in a long time does so today. --- ### It's been a good tool for email tracking - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros I like the ability to see how many times an email has been opened, and by who. Allows me to craft a better subject line and contents of the email. #### Cons It picks up about 75% of opened emails. I use hubspot's free tracking, and they pick up more like 95%. Unfortunately, they no longer offer email tracking. You have to buy their whole package, which is not useful to me, --- ### Does the job - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 1001-5000 employees - Product usage: less than 1 year · daily - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Real-time updates for everything is extremely helpful. Can sort by type as well. Wish it would also work with web outlook. #### Cons Very glitchy and constantly have to toggle back and forth and re-open the statistics. Sometimes won't load and have to reboot Outlook. --- ### I started using a few months back. It's great for monitoring email opens & attachments. - Overall rating: 4/5 - Reviewer: Amanda D. - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Mainly email analytics. In sales knowing if people are really taking in the info/resources you're sharing is a huge deal. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros That I can go and look to see if people are interacting with the messaging that I'm sending. I like the plugin with Outlook as well. My accounts info is right at my fingertips. #### Cons I really wish there was a way to get a report emailed to me daily about my open rates and clicks. This would be so very helpful. I will say that if you have Sales Force, you'll probably really only use this for email analytics. SF has everything account related handled in the Outlook add-in. --- ### A good software for tracking email open rates! Relatively inexpensive and gets the job done. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Management Consulting - Product usage: less than 1 year · daily - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros ContactMonkey is easy to install, and pretty easy to use. It is non-intruding, and doesn't influence the overall workflow of outlook. The reporting is easy to understand, and can be nicely exported out to excel. #### Cons Software is very slow with emails that are sent out to large list serves (of 800 people or more). I noticed that often the statics view will not even open with emails like these. We specifically purchased software for our large distributions, so this is disappointing. --- ### excellent - Overall rating: 5/5 - Reviewer: Verified Reviewer - Product usage: 3-5 years · daily - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. who has reviewed and if they are lying to telling the truth. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros because of its accuracy, its handy and gives information as per need. it's user-friendly too. I like this software #### Cons get stuck in between so have to restart outlook many times. if we can have more information in the graph, it would help a lot. --- ### love the ease of how the system works. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Automotive - Company size: 10000+ employees - Product usage: 1-3 years · daily - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Tracking and re-opens of emails. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that I can see when my emails are being viewed. It makes it easy to see how many times and who is viewing. #### Cons there have been a few issues this past year where contact monkey was not working. After having the ability to see emails that were opened it was difficult to work without! --- ### It logs out which means i have to log in multiple times each day. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Product usage: less than 1 year · daily - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros just the basic information if the email was opened or not is helpful for me. I also like the graph showing open rates #### Cons logging in. it seems to miss emails when not logged in. I dont think it is capturing my phone emails --- ### Great platform that simplifies and streamlines my daily workflow! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Product usage: less than 1 year · daily - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Contact Monkey is an extremely simple platform that works for the most part in the background of my daily operations. That being said, don't confuse simplicity with lack of value as it is crucial to saving me hours by tracking and logging emails. #### Cons Contact Monkey sometimes will seem to need some extra clicks to get an email to log thru the sidebar on Outlook. --- ### Awesome for Internal Communications! - Overall rating: 5/5 - Reviewer: Heather L. B. - Industry: Music - Company size: 201-500 employees - Product usage: less than 1 year · monthly - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Positive! Solid 8/10. The one con I have listed is rather large to me, personally, but might not be to others. Overall, I think it's a fantastic and solid tool for internal communications, branding, and consistency! #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I love the ability to create different templates for various types of communications. The ability to customize and include branding for a uniform and official look is great! It's also awesome how you can track opens and sent emails through ContactMonkey so you know what type of response your communications are getting. #### Cons I really dislike how you if you sign into a different email account, ContactMonkey will begin tracking that email. For example, if I'm checking my personal email on my lunch break, I have to open an incognito window to avoid ContactMonkey from tracking that email account as well. I'd much prefer that it was more permission-based for individual email accounts vs. having it able to access any email you sign into. ---