--- title: "Kit Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Kit. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Kit is a good fit for you!" source_url: "https://www.softwareadvice.com/marketing/convertkit-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Email Marketing Software](https://www.softwareadvice.com/email-marketing/) / [Kit](https://www.softwareadvice.com/marketing/convertkit-profile/) / Kit Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/marketing/convertkit-profile/) Reviews [Alternatives](https://www.softwareadvice.com/marketing/convertkit-profile/alternatives/) # Kit User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 244 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.4/5 - Value for money: 4.3/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 175 reviews (72%) - 4 stars: 52 reviews (21%) - 3 stars: 13 reviews (5%) - 2 stars: 3 reviews (1%) - 1 star: 1 reviews (0%) ### Most mentioned pros - Its autoresponders, sequences, landing pages and forms are genuinely strong, especially for creators, coaches, course sellers, newsletter writers and digital product sellers who need a clean system without a steep learning curve. - Kit also allowed us to gather impactful data on the successes or pitfalls of our different email campaigns--thus allowing us to improve our communications. - Kit is easy to use, especially for creators who want to send broadcasts, build simple automations, manage subscribers with tags and avoid the confusion of duplicate list-based systems. ### Most mentioned cons - I was floored. Since 2020, she'd been using a Gmail email address for sending out her email broadcasts, and then when Google and Yahoo! started enforcing their SPF/DKIM/DMARC rules and caused everyone else to follow suit that's when her deliverability and open rates tanked. - Turns out the issue was that she did not have a sending domain set up and verified. - The one client I have who uses Kit was having all kinds of issues with email deliverability. ## Kit customer reviews Showing reviews 1-25 of 244 (page 1). ### Kit - Perhaps the Best Email Software Available - Overall rating: 5/5 - Reviewer: Andrea L. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Kit has allowed me to successfully upload my contacts and create beautiful templates for email marketing, all free and easy to do. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Kit is still just as fantastic as ever. Their free plan offers far more than competitive software and it's very simple to use. #### Cons There isn't anything that I dislike about Kit. I do believe they are still my favorite email marketing platform. #### Reasons for switching to Kit Kit allows for more subscribers and has unlimited emails per month. Their free plan was much better than the others. --- ### Best UX and easiest to use EMS - Overall rating: 5/5 - Reviewer: Dustin S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the product is solid, reliable, and support is friendly and responsive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ConvertKit does a great job at making things simple. The UI is easy to navigate, and templates are easy to set up and implement. Automations are also very easy to set up with a visual interface. Ultimately, what ConvertKit does better than any other app I've used is: they make it easy to create and send an email to subscribers. #### Cons What I don't like the most about ConvertKit is the pricing. For small creators who maybe aren't making a living yet, and are not emailing frequently, the cost is heavy if you have a big list of subscribers. #### Reasons for switching to Kit ConvertKit had an easier to navigate interface, and made doing the things I needed easier than Mailchimp. --- ### It’s Not Bad, But It Didn’t Blow Me Away - Overall rating: 3/5 - Reviewer: Jenn H. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was fine, there is no major frustration, it just didn’t really impress me. But I definitely think it would be good for people with less experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It’s pretty easy to use. It gets the job done and there seems to be good FAQ content. There is nothing specifically wrong with it, but I was underwhelmed with it, so I don’t have a lot of positive to say about it. I think it would be good for a beginner or someone that doesn’t have marketing and experience with other tools. #### Cons It’s clunky, the user interface seems like it could have a better layout and flow between the different elements. I think it’s kind of basic. Nothing is specifically bad, it just didn’t seem great in comparison to other tools. --- ### Best Email Marketing Software - Overall rating: 5/5 - Reviewer: Amber Rose M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ConvertKit has been the best email marketing software I've used. Even though there are free products, start with ConvertKit. You'll make the switch eventually so just start here. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My favorite feature of ConvertKit is how thorough everything is. For example, there are multiple ways to accomplish your goal, which means you can chose a method that works for you and be successful. The metrics feature is amazing - you always know if your emails were received well from your subscribers. I love the ability to have a series, to test your headlines, and to understand the analytics. The BEST feature is the tagging feature. You can have multiple businesses, lists, and passions but still use ONE product. Just use the tagging feature to give your subscribers identifying tags and you can send them curated emails based on what you know about them. I have used Aweber and Mailchimp - ConvertKit is best. #### Cons Sometimes the software can have a learning curve. There are robust features (which make the price VERY worth it), but knowing how to use everything can be challenging . There is a lot to remember. Yes, they have templates and guides and support, but it's still a bit to learn. #### Reasons for switching to Kit I switched to ConvertKit for the tagging feature. That was the selling point. --- ### A simple business automation software - Overall rating: 4/5 - Reviewer: Favour N. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered If you're a startup business without much capital but you're looking for a business automation software, I would recommend this software to you, it's easy to use, not expensive and it does exactly what it is meant for. This is a very nice and uncomplicated software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros The first thing I like about this software is the landing templates, it has very nice templates and I like the fact that there are various templates to choose from.The second thing I like about this software is the ease of use, the interface is very easy to navigate.Third thing I like about this software is the fact that it's not too expensive, I also like the fact that the free plan is limited to very few features.I like the email campaign feature, I like how there a different email template to choose from and I like the fact that the email template are easy to operate. #### Cons It has an easy to use interface but I don't like how some features are not so visible which could make it unknown to people that the features exist in the software #### Reasons for switching to Kit I exhausted my free trial on converflow and I wasn't really a fan of convertri --- ### Simple and Effective for Basic Task Management - Overall rating: 5/5 - Reviewer: Annuciatha K. - Verified reviewer: Yes - Industry: Writing and Editing - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Kit was positive. It’s simple, easy to use, and helpful for managing basic tasks, though it could benefit from more advanced features for complex needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked most about Kit is how straightforward and user-friendly it is, making task management quick and efficient. #### Cons I liked least about Kit is that it lacks some advanced features that could support more complex tasks or workflows. --- ### happy I picked it - Overall rating: 5/5 - Reviewer: Chris D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It's easy to use, pretty quick to get used to, the automations are nice, the free version too. Overall, I liked pretty much everything about it. #### Cons The only thing is we had trouble importing our contacts from older sources. Other than that, nothing major to complain about with Converkit. --- ### Build your own kit - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Overall it helped me start my newsletter career and grow an audience #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It was one of the best newsletter software I used and helped me gain an audience #### Cons It was quite hard to manage everything in the one dashboard, and at times the funnels had too many steps --- ### Way to share gear - Overall rating: 5/5 - Reviewer: Alex D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It’s kinda lowkey but I like it. Helps me put together product recommendations fast without overthinking it. Feels casual, which I like. #### Cons Would be cool if there were more layout choices or ways to show stuff, but for simple lists it does the trick. --- ### Kit tool is a valuable tool - Overall rating: 5/5 - Reviewer: Olajumoke C. - Verified reviewer: Yes - Industry: Writing and Editing - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Very easy tool I had a great experience wit kit tool kudos to their customer service for putting me through #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Kit tool is very easy with clear interface their customer service are very responsive that’s why I like them #### Cons It slow down sometimes whenever I’m working on their platform --- ### Love the automation Convertkit provides - Overall rating: 4/5 - Reviewer: Louise H. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I needed an email software that reaches leads without going into their junk email, that was reliable, flexible and allowed many different pathways for leads. This makes it so much easier to send personalized messages. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love the detailed automation you can set up and it is fairly easy once you know how. I really like the function that you can tag leads and send them into different funnels and send them personalized emails. This helps with conversion rate. #### Cons It does take a little bit to learn. Such as when you set up rules and such in the automation it can get a little overwhelming but once you get the hang of it, it is easy and quick to set up. #### Reasons for choosing Kit Because open rates were higher. Good price point and the flexibity of it. #### Reasons for switching to Kit Through other business owners they recommened Convertkit because open rates were higher than Kajabi. --- ### Good for Segmenting - Overall rating: 4/5 - Reviewer: Marie D. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Does what we neede it to and was an upgrade from our prior platform (Mailchimp). We can easily create attractive and effective newsletters, email campaigns, landing pages and sign up pages that work across the rest of our tech stack, and it's easy to sort and segment all f that data on the backend for targeted campaigns. Does what we need it to and at a fair price. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I love the segmenting and the aiblity to sort by anynumbr of tags in ConvertKit. It reallyenables us to create oppourtniteis tostudy our clientele based on defifient and specific needs and the communitcate to onlyt hose parts of the population at given times for certain services. This is key for us an the primary reason we switched from our old esp. #### Cons I wish there was an easy way to capture mobile phone numbers for us to integrate SMS communcation and automations. So often after we connect with clients we would love to send a quick follow up message that doesn't warrant a full email and this tool does not have full functionality for that. #### Reasons for choosing Kit segmenting functionality, priec and more recommendatiosn from people I trust led me to Convertkit #### Reasons for switching to Kit Mailchimp did not have functionality for segmenting well nor was the landing page and pop ups feature aligned with our business brandn aesthetics. (Mailchimp was pretty ugly and rudimentary when we made the switch over). --- ### The best email software for bloggers and course creators - Overall rating: 5/5 - Reviewer: Stephanie M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ConvertKit is your best friend if you are a course or content creator and need to manage a lot of email addresses, send weekly emails, and use automations and auto-emails for sales and marketing. I do a lot of lead magnet generation and have so many different segments of email subscribers - CK is made exactly for this. I love how simple it is, it doesn't got bogged down with email design too much, it's more about functionality and high deliverability. #### Cons I can't think of anything I don't love about ConvertKit for email. For landing page design, there's a lot of customization that's missing, but I don't use it for that primarily. #### Reasons for switching to Kit Mailchimp isn't made for businesses like mine that need many different lead magnets and automations. --- ### ConvertKit – Powerful (pricey) but worth it - Overall rating: 5/5 - Reviewer: Ricki O. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ConvertKit has been a game-changer for my client's businesses. The intuitive interface and powerful automation features have helped me streamline their email marketing and find a way to build a loyal subscriber base for them. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The pros are the user-friendly, powerful workflows and funnels, and robust set of features. #### Cons Expense if you have more than 1,000 subscribers. It can get pricey. #### Reasons for switching to Kit The client needed features that are easier to work with in ConvertKit, and have a reputation of excellent customer service. --- ### Smarter email marketing - Overall rating: 4/5 - Reviewer: Gina L. - Verified reviewer: Yes - Industry: E-Learning - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ConvertKit has been a great tool for my business over the years and I'll continue to use it moving forward. They update and adapt regularly so it's an email marketing service that's worth your time if you're thinking of investing or upgrading. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I've been using ConvertKit for a long time and in that time I've used it to get a little smarter when growing my email list. It's one thing to send weekly emails to your growing list, but it's another to segment specific users, tag them and put them into different categories so you can send them personalised emails. ConvertKit allows you to do all of this in a very user-friendly way. One of the key factors in sticking with ConvertKit for so long, was that it has automation at the heart. As online business owners, we don't always have the time to analyse data and manually sort subscribers so we can make more informed decisions. ConvertKit gives you the freedom to set up your own automations with a lot of flexibility, all so you can spend less time on marketing and more time in your business. #### Cons ConvertKit allows you to tag people who purchase products through their various integrations but it's a bit lacking in terms of data on this. You can see the products they've purchased, but you can't see where they came from. Which means it's much harder to see a holistic view of your marketing strategy with ConvertKit at the heart. #### Reasons for switching to Kit I wanted something that could deliver on automations and I believed MailChimp was severely lacking in this area at the time. --- ### Worth taking the time for simple buisiness web presence - Overall rating: 4/5 - Reviewer: Cassidy W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered I've been using Kit to set up a newletter and a landing page for a new buisiness I am working on. I was looking for something simple and easy to navigate, while still presenting a polished look with functionality. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I am drawn to the aethetics of the platform, and found all of the instructional video content to be very useful. #### Cons Despite the wealth of instruction, I'm still finding myself hung up and confused at times about how to navigate setting up a landing page and newsletter. Slowly and with persistence I've been able to troubleshoot the roadblocks. #### Reasons for switching to Kit I was looking for something more simple. --- ### Amazing ESP for Creators! - Overall rating: 4/5 - Reviewer: Zachary W. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered I do admire KIT as it is for a very segmented group of users, creators, and has built their whole product around servicing them which is awesome. If you are not a creator with an audience I would not consider KIT. If you are a creator, it is the best. Go no where else. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Easy to build! The platform is setup well for creators specifically to share across multiple channels. #### Cons Did not like their segmentation and popup capabilities, both seem pretty limiting for an ESP. --- ### Great platform for established businesses - Overall rating: 5/5 - Reviewer: Shannon G. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered I found it easy to use and loved the friendly, relaxed (like hearing from a friend) way they communicate with their customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I truly enjoyed the friendly, informative emails with helpful blog posts and tips on email marketing, course creating, etc. #### Cons It pretty expensive for new startups trying to get a foot in the door. --- ### ConvertKit Review - Overall rating: 5/5 - Reviewer: Sanket R. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered I'm not new to email marketing, but I tried ConvertKit and didn't stick with them. I found their foundation to be overwhelming and unwieldy, and I could have done without the way the letters to my supporters seemed. The messages are straightforward. As a web-based business coach for ladies with administration-based firms, I don't need to waste time figuring out how to use an email promoting stage that I'm paying for, and I also believe that my words should stand out. ConvertKit performs neither of these things for me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The most accommodating aspect, in my opinion, is the technical help. The practice exercises are excellent. Furthermore, if I am unable to make something work, I send an email to support expressing my concern/question, and they respond with step-by-step instructions for resolving the issue!!! The response time is really fast, typically within a couple of hours - I believe this is extremely responsive. Furthermore, when you switch from another stage to ConvertKit, they migrate all of your contacts with labels! So you don't need to be very tech savvy; instead, focus on the substance of your message rather than the technology behind it! I changed stages because I needed to create an evergreen 30-day email series that anyone could access at any time. #### Cons The implementation is essential; it continuously resembles a beta delivery. The structures aren't as responsive as they claim; things appear fantastic on their page and then on view, but when distributed, you have to tinker with them to get them to work. When I first needed to contact their help desk, their email module was causing'malware' alerts on my site with Avast, and they were more concerned about removing me from their daily task records than with resolving the issue. This was eventually resolved; I accept that it could have been in Avast's hands, but this issue lasted fourteen days in convertkit's hands. I then got a list of 5 enquiries for which I had received a response. --- ### Lots of quirks, customer service is awful - Overall rating: 3/5 - Reviewer: Amy F. - Verified reviewer: Yes - Industry: E-Learning - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered Overall, it's an ok tool. A lot of the glitches have cost me money (i.e. sending coupons to my list and excluding purchasers... only to find out prior purchasers still received the email). I've had requests for "discounts" from people who have received these emails after purchasing a product at full price. They are not happy. When people get stuck in sequences they go "cold"... then I end up sending a reengagement sequence before removing from my list and these people get very mad too... they have been expecting to hear from me and think that I don't send to my list regularly. Overall I really feel like just a number to ConvertKit. They don't care about my business and charge a FORTUNE. I think this product has hurt my business, cost me money and soured my reputation. In my opinion if they are charging such a premium price it really should be top notch and this really falls short in a lot of ways. I really wish I thought long and hard before signing up with them as it's going to be a NIGHTMARE to switch. I feel really "stuck" with using them and it's such a nightmare to manage at this point. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros I like the features this has - the visual automations are great. It gives you the ability to customize how your subscribers will go through your funnel. The forms are easy to create relatively easy to set up. #### Cons The system is really quirky. I often times get people "stuck" in my funnel where they opt out of a sequence and then are just sitting in an automation. It gets really frustrating trying to troubleshoot all of the scenarios and errors that can happen. Overly complex to deal with. I've noticed that certain things that should just work need special attention... like moving to the next part of an automation sequence when leaving another. Or "rules" you don't remember making end up messing up other tags or segments. There's literally no way to troubleshoot this stuff on your own the information is just not available so you'd have to go through every individual subscriber to see how they got stuck or got sent an email they shouldn't. If you're looking for support... GOOD LUCK. This is the worst support I've had. They have a chat and you get switched from person to person over the course of multiple days. They sometimes send an email with the support details, and if you reply to that apparently the chat people don't receive it. I've repeated myself over the course of 5 days now and still can't get anyone to understand the issue.... let alone apologize for a mistake that looks like a glitch in their system. I've asked for a manager and the people on the chat just ignore that. There's no phone number to call. It's like talking to a brick wall. I also don't like that there's very little you can do to customize emails. You really can't design them in any way. #### Reasons for choosing Kit I heard ConvertKit was great but it was probably by people who are affiliates and trying to earn commissions from the sale. I should have done more research to understand the complexity and limitations. --- ### A great email service provider! The best! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am relatively new to the email marketing business. I have found the support of the Convertkit team to be great. It has helped me a lot. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Convertkit is easy to learn, and many videos and training resources are provided for newcomers to email automation. #### Cons There's nothing I don't like about Convertkit. I only wish I had more time to explore and try all the features. --- ### Convertkit product review - Overall rating: 4/5 - Reviewer: Chris A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros after checking the platform I think overall there is nothing to report with the platform #### Cons after checking the platform I think overall there is nothing to report with the platform --- ### ConvertKit is the best email software for competitors! - Overall rating: 5/5 - Reviewer: Sham M. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ConvertKit truly changed my email game. Initially I used convertkit for the automation features, but now we manage all of our emails via convertkit, this includes onboarding, pop ups, registration emails and much more! [sensitive content hidden] and his team have killed it with this product and it gets better year on year! #### Cons I genuinely have nothing bad to say about ConvertKit, having used Mailchimp before, ConvertKit is miles better! --- ### Convertkit - Overall rating: 5/5 - Reviewer: Ismaël Huberson C. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Convertkit is a powerful email manager and landing page creator. It helps me a lot to automate my tasks. #### Cons I love working with Convertkit, it is a real asset for my business. --- ### I don't know why people recommend this software - their generous affiliates program perhaps? - Overall rating: 2/5 - Reviewer: Leigh S. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered I have more problems with convertkit than anything else on my website, the source of all my issues have been convertkit! It's cheap compared to what's out there, but there is a reason for this. I'm now going to infusionsoft, which im sure, my commitment of their monthly priceplan will speak volumes for how poor conertkit has been. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It's easy to write emails and develop an email funnel. #### Cons the implimentation is dire, it's like a beta release all the time. the forms aren't as responsive as they so claim, things look good on their page and then on preview, but when published, you really have to tinker with them to make them work. Their worpdress plugin was prompting 'malware' warnings on my site with Avast, the first time I had to contact their help desk, and they were more concerned about removing me from their daily tasks lists than dealing with the problem. this eventually cleared up, I assume it may have been in Avast's hands, but this problem lasted two weeks in convertkits hands. I then had a list of 5 questions, I recieved a response for one of them by [SENSITIVE CONTENT HIDDEN] who I then didn;t reply in a timely manner for (although he contacted me 3 days after my problems were raised!) He then got pushy in the emails for me to deal with the problem immediate - which I couldn't do!! I was available to add things to my website 3 days before his response and had other work commitments to deal with, having just now got back to the website, 5 days after my initial problems, he decided to close the ticket to and I quote 'remove them off his daily tasks lists' I've now raised these exact same questions again to convertkit to seek help, hopefully I won't get an automated response and have to wait another 3 days for a reply to when im busy and told they'll close the ticket again to make themselves look good. Their customer service is diabolical and their software is sub par. ## More reviews [Next reviews](https://www.softwareadvice.com/marketing/convertkit-profile/reviews/?page=2) --- Kit Reviews, Pros and Cons - 2026 Software Advice