Customer.io has many customizable elements to make very complex or very simple email flows. I appreciate how easy it is to use even for someone who isn't as familiar with marketing strategies.

Integration with a software product like ours is quite straightforward, and Customer.io offers a nice API for updating customer profiles and posting events for those customers.

Easy-to-use and intuitive email and marketing automation platform. Especially the ability to send out webhooks makes it very strong.

With enough money, Customer. IO is a good subscription to have.

I don’t find this product very easy to use but it’s one of the best so far I’ve used in the email automation space.

Found it very useful to send out multiple emails in a flow. Allows you to create a workflow through which you can plan the email sent to customers.

The UX/UI of the platform is perfect, definitely the best one we have among the e-mail senders we use.

Great to build and send automated campaigns. Can improve its usability in sending bulk emails.

A very useful tool for non-developer, tech-savvy marketers.

We needed a proper solution, so we compared a lot of companies, and Customer.io seemed to be the most reputable.

Minimal pre-packaged layouts; layout design requires knowledge of CSS. Lack of workflow cloning or replication creates unnecessary work.

There's a fine line between an eye-candy platform that scores low on customization and a fully fledged tool that requires constant support from a developer.

The two things that I use, their Newsletter builder and their Campaigns builder, they are splendid. The builder is clean and easy to use.

On top of it all, I love the price. Great value for the money.

An excellent tool for Automated Marketing campaigns and the product and support teams are extremely helpful.

The only negative i could see is that the application only allows you to send 50 emails at a time and for a large customer base this makes it more time consuming.

Customer.io walks that line gracefully, allowing me to control onboarding and loyalty processes and much more.

There are not many customization options. It is also limited to users that has large customer bases.

Perhaps its limited design options in some cases, but its automation is still high end.

IO's API to send out notification emails to our customers, I have a few things to say about its API. It is easy to use and predictable.

On top of it, customer support rocks. I was answered right away for every little question that came up, so I didn't feel alone while working to set everything to my requirements.

I liked that I could run my drip campaigns on this tool. The complexity of the drips could be managed.

The ability to view all emails that have been sent and to ensure they were received by the customer is a huge benefit to us.

The perfect platform to set up product-driven email communications with customers at scale.

The lack of a WYSIWYG editor for my marketing counterparts (tho I hear rumors this is coming) and event-based filters in my workflows.

A Great Marketing Automation Platform with an amazing support team.

The API is easy to use too, and makes it really easy to integrate with your app at a deep level. I couldn't imagine life without it.

The creating emails part does get tedious at times. The drag and drop builder isn't the easiest to use.

The ease of use and the price. It is also very easy to set up.

Pony Express hq has great customer service. Quick response time, super helpful, friendly, and professional.

I like that it is easy to use. It is also inexpensive compared to other services.

So, being a community manager its definitely handy tools for me and my company.

Reaching out to my community members. I don't have to remember whom to invite next event.

Easy user interface and high quality deliver service.

Overall, I like the software and I see myself continuing to use it as long as my customers give me positive feedback.

I love the bulk import without a waiting period.

Pony Express HQ is easy to use and we need a platform that is easy and intuitive for a range of admins. Customer service is stellar and we have had no technical issues whatsoever.

A very great way to get a short message to my customers at once. Easy to understand platform and very user friendly.

So glad that we found Pony Express HQ last year and took advantage of the pricing for non-profit organizations and gave this service a try.

I love how easy to use the product is, and that my users can subscribe on their own.

I had a little trouble logging in on the phone portion of the App. But, connectivity could have been the issue.

The thing that I liked most about this software is how easy it us for consumers to sign up via texting the key phrase to the number attached to this account.

I disliked that you are charged even if a message fails to send and cannot resend a message to individual subscribers.

I love that I can schedule texts out, but can also chat with a client 1:1.

This is super easy and simple to use. This service is of great value.

Inability to sort/search by zip code/geographic region.

Made the using the software frustrating when you have questions.

Sometimes the pricing can be a little confusing, somethings cost credits, somethings are a subscription. I know ill master it soon though.

Ease of building different groups and using templets for repetitive emails.

I also like that the owner is quite responsive when replying to the introduction emails I really didn't expect a human response, that was pretty awesome.

I appreciated how easy it is to send messages, add subscribers, and time the release of a message.

The online format isn't the most user-friendly, and there is no apple app.

Good until you have questions that you need answered.

Very user friendly, pricing is great and easy billing.

Automatically assigning a random phone number to the account is regretful. Would rather be allowed to use a number recognized by recipient.

I love how easy this program is to work and how it keeps all my contacts and groups super organized.

My overall experience has been extremely well, its helped us bring in more patients. The patients also love the ease of access and the fact that they can message us back and ask questions.

US Dollar

Customer.io is a leading customer engagement platform designed for tech-savvy organizations to create personalized customer journeys that engage, convert, and scale. Use first-party data to send meaningful messages across all channels, including email, in-app, push, SMS, and webhooks. Today, 7500+ brands trust their messaging needs with Customer.io. Customer.io’s suite of products includes Journeys, a messaging automation tool, Data Pipelines, a customer data platform; and Parcel, a code editor designed for email. Founded in 2012, Customer.io is a globally distributed, remote-first company named one of the fastest-growing private companies on the 2023 Inc. 5000 list.

LongDescription

Real-Time Analytics

Engagement Tracking

A/B Testing

Customer Surveys

Multi-Channel Marketing

Lead Capture

Customizable Reports

Access Controls/Permissions

Activity Tracking

Customer Segmentation

Subscription Management

Drip Campaigns

Multi-Campaign

Customer Database

Customizable Fields

Campaign Scheduling

Template Management

Data Import/Export

Campaign Segmentation

Email Tracking

Email Campaign Management

Email Templates

Subscriber Management

Email Distribution

Contact Management

Customer Experience Management

Content Management

Lead Management

Email Marketing

Mobile Access

List Management

Real-Time Data

Click Tracking

Multi-Channel Communication

Marketing Automation

Social Media Integration

Customizable CTAs

Workflow Management

Email Management

Dynamic Content

Event Triggered Actions

Visual Analytics

Customization

Activity Dashboard

Alerts/Notifications

SMS Marketing

CAN-SPAM Compliance

Reporting & Statistics

Segmentation

Customizable Templates

WYSIWYG Editor

Image Library

Conversion Tracking

Multi-Language

Mobile-Optimized Email

Real Time Reporting

Customizable Branding

Behavior Tracking

Reporting/Analytics

Contact Database

Mailing List Management

Campaign Analytics

Lead Qualification

Drag & Drop

Autoresponders

Customer History

Tagging

Content Creation

Third-Party Integrations

Campaign Management

Multivariate Testing

SMS Messaging

Push Notifications

Device Targeting

Data Synchronization

Data Connectors

Data Integration

Multiple Data Sources

Match & Merge

Data Security

Secure Data Storage

Visual Notifications

Real-Time Notifications

Automated Scheduling

Notification Scheduling

Web Notifications

App Notifications

SMS Notifications

Visual Workflow Management

Notification Editor

Personalization

Customer Journey Mapping

Process/Workflow Automation

Data Capture and Transfer

Compliance Management

GDPR Compliance

Preview Functionality

HTML Editor

Customer.io offers the following business plans:

Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Customer.io

Live Online

Webinars

Documentation

Videos

Pony Express HQ is a text message marketing platform that helps small businesses, clubs, non-profits dispensaries and communities send and receive messages. The platform can be accessed from any mobile device, computer or tablet to send reminders, notifications, alerts, confirmation or marketing messages.


Primary features of Pony Express HQ include cross posting, contact syncing, group SMS, real-time messaging, MMS, scheduling, message templates, URL link tracking, integrated forms and customization. Additionally, the solution enables users to segment audience by creating keywords and setting up automated responses. 


Pony Express HQ allows users to add subscribers by syncing contacts or uploading a CSV file with existing applications such as Outlook or Gmail. Pricing of the product is based on credits and support is extended via email, phone, online chat and documentation. 



Mobile Alerts

Automated Responses

Mass Texting

Scheduled Messaging

Communication Management

2-Way Messaging

ROI Tracking

Mobile Coupons

Mobile Keywords

Message Personalization

Reminders

Chat/Messaging

For Small Businesses

Windows XP

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Welcome gift 100 FREE text credits.

1000 text credits: $26
2000 text credits: $44
5000 text credits: $96
10,000 text credits: $184
25,000 text credits: $384

Non-profits get the same benefits and access to Pay-As-You-Go Texting with 1,000 bonus credits.

Customer.io vs Pony Express HQ

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

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