Dynamics 365

RATING:

4.35

(5102)

About Dynamics 365

Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on Sales, Field Service, Customer Service complete with strong integrations with Microsoft’s other Office 365 offerings like Teams, Outlook, Excel & Word. The Microsoft Dynamics 365 ecosystem has offerings ranging from lead and opportunity management, marketing, field service, IOT, customer service, mixed reality and project service automation all allowing for a more frictionless engagement with your customers. Microsoft Dynamics CRM is available for software-as-a-service (SaaS) deployment as well as on-premises complete with a nice user interface for mobile and desktop as well as a technology stack that ensure database security. Dynamics 365 also offers ...

Dynamics 365 Pricing

Customer Insights: From $1500 Per tenant/month Customer Voice: From $200 per tenant/month Sales Professional: $65 per user/month Sales Enterprise: $95 per user/month Sales Premium: $135 per user/month Microsoft Relationship Sales: $162 per user/month Please contact Microsoft for further pricing details.

Starting price: 

$50.00 per month

Free trial: 

Available

Free version: 

Not Available

Microsoft Dynamics 365 business performance
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Dynamics 365 Reviews

Overall Rating

4.35

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4.5

Most Helpful Reviews for Dynamics 365

1 - 5 of 5,031 Reviews

Bernard

2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed April 2022

Excellent CRM solution for unique uses

User Profile

Ty

Verified reviewer

Paper & Forest Products, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

Dynamics in a league of it's own

I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.

PROS

I have used this software for over 7 years and over those years have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge. From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation. Salesforce and competitors also do not have anything like Azure. Having all of your business application ecosystem under such an umbrella is incredibly powerful.

CONS

I have had less than ideal interactions with support. Mostly they are positive but often times they don't typically know enough about the product and will ask me for information that i already provided in detail upon initial case submission. That being said, this product is innovating and improving so much you can't possibly expect all the people supporting it to be 100% on top of their game. They SHOULD be but realistically you are going to run into people that are just intermediaries between you and someone that can actually help. This isn't really a Dynamics issue at all but you will need to rely on support if you go with an online installation.

Reason for choosing Dynamics 365

Cost is incredibly good, Azure, vibrant community of support. Microsoft is heading in a direction I am trying to go.

Abhishek

Computer Networking, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Review about Dynamics 365

Dynamics 365 is a broad corporate platform with a number of features and functionalities, including business intelligence, CRM, and ERP technologies. It is intended to assist companies in running their operations more effectively, enhance consumer engagement, and increase revenue.Overall, businesses and users have expressed satisfaction with Dynamics 365, praising several of its features, including agility, scalability, mobility, analytics, and collaboration abilities. But some customers have also mentioned issues with the product's complexity, pricing, learning curve, customizability, and system integration.Dynamics 365 continues to be a well-liked and widely-used business platform with a sizable and expanding customer base notwithstanding these difficulties.Microsoft keeps investing in the platform but often releases new tools and features, signaling it's going to continue to be a beneficial and pertinent platform for business.

PROS

Integrating a variety of functionalities, like as CRM, ERP, and business intelligence tools, Dynamics 365 provides a comprehensive company platform. Businesses may now run their operations in a way that is more streamlined and effective thanks to this.Flexibility: Due to Dynamics 365's high degree of flexibility, enterprises can modify the platform to suit their own demands and specifications.Scalability: Dynamics 365 is built to expand together with your company. You can quickly add new features and functionality to the system as your business grows, ensuring that it stays current and helpful over time.Mobility: Dynamics 365 is available on any device and from any location. Employees are able to work remotely and maintain a constant connection to the company thanks to this.Dynamics 365 has robust business intelligence tools that allow organizations to examine data, acquire insights into their operations, and base decisions on current information.Collaboration: Dynamics 365 comes with a variety of collaboration capabilities that let staff members effortlessly share information and collaborate, increasing productivity and efficiency.Overall, Dynamics 365 is a robust and adaptable business platform that gives companies the tools they need to properly manage their operations. Businesses of all sizes and types can benefit from its integration, flexibility, scalability, mobility, insights, and collaboration capabilities.

CONS

Customization: Dynamics 365's capacity to be altered is both a strength and a drawback. For smaller companies or those that have limited IT resources, modifying the platform could prove to be practical because it needs technical know-how and takes time.Integration with other systems: Dynamics 365 is made to work with other Microsoft products, although third-party system integration can be more difficult and may call for more resources and knowledge.Overall, Dynamics 365 is a strong and adaptable business platform, but it might not be the ideal choice for every company. Businesses should think about the platform's possible negatives before implementing it because of its complexity, cost, learning curve, customization, and involves combining.

Oshadhi

Information Technology and Services, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2023

Good product to manage accounts

PROS

Scalable and customizable to fit business needs.

CONS

Higher cost compared to some other software options.

Annie

Telecommunications, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2023

Positive Dynamics 365 Experience

Overall, I had a positive experience with Dynamics 365. The platform is powerful and effective, and it integrates with other Microsoft products to make collaboration and data access much easier. However, the cost and complexity of setup can be a barrier for many businesses.

PROS

Dynamics 365 is an incredibly powerful platform for businesses to manage their operations and customer service. It provides a comprehensive suite of tools to help manage workflows, customer relationships, and more. The integration with other Microsoft products is seamless, making it easy to access data and collaborate with colleagues.

CONS

While Dynamics 365 is a great tool, it can be challenging to learn and understand. The complexity of setup and customization can be daunting for new users, and the cost of the platform can be prohibitively expensive.

Reasons for switching to Dynamics 365

Dynamics 365 offers a comprehensive suite of tools for businesses to manage their operations and customer service. It is an incredibly powerful platform that is easy to integrate with other Microsoft products. Additionally, Dynamics 365 provides great customer service and support to help businesses get the most out of their platform. Compared to other options, Dynamics 365 stands out with its powerful capabilities and smooth integration.