I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.

I have used this software for over 7 years and over those years have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge. From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation. Salesforce and competitors also do not have anything like Azure. Having all of your business application ecosystem under such an umbrella is incredibly powerful.

I have had less than ideal interactions with support. Mostly they are positive but often times they don't typically know enough about the product and will ask me for information that i already provided in detail upon initial case submission. That being said, this product is innovating and improving so much you can't possibly expect all the people supporting it to be 100% on top of their game. They SHOULD be but realistically you are going to run into people that are just intermediaries between you and someone that can actually help. This isn't really a Dynamics issue at all but you will need to rely on support if you go with an online installation.

Dynamics 365 is a broad corporate platform with a number of features and functionalities, including business intelligence, CRM, and ERP technologies. It is intended to assist companies in running their operations more effectively, enhance consumer engagement, and increase revenue.Overall, businesses and users have expressed satisfaction with Dynamics 365, praising several of its features, including agility, scalability, mobility, analytics, and collaboration abilities. But some customers have also mentioned issues with the product's complexity, pricing, learning curve, customizability, and system integration.Dynamics 365 continues to be a well-liked and widely-used business platform with a sizable and expanding customer base notwithstanding these difficulties.Microsoft keeps investing in the platform but often releases new tools and features, signaling it's going to continue to be a beneficial and pertinent platform for business.

Integrating a variety of functionalities, like as CRM, ERP, and business intelligence tools, Dynamics 365 provides a comprehensive company platform. Businesses may now run their operations in a way that is more streamlined and effective thanks to this.Flexibility: Due to Dynamics 365's high degree of flexibility, enterprises can modify the platform to suit their own demands and specifications.Scalability: Dynamics 365 is built to expand together with your company. You can quickly add new features and functionality to the system as your business grows, ensuring that it stays current and helpful over time.Mobility: Dynamics 365 is available on any device and from any location. Employees are able to work remotely and maintain a constant connection to the company thanks to this.Dynamics 365 has robust business intelligence tools that allow organizations to examine data, acquire insights into their operations, and base decisions on current information.Collaboration: Dynamics 365 comes with a variety of collaboration capabilities that let staff members effortlessly share information and collaborate, increasing productivity and efficiency.Overall, Dynamics 365 is a robust and adaptable business platform that gives companies the tools they need to properly manage their operations. Businesses of all sizes and types can benefit from its integration, flexibility, scalability, mobility, insights, and collaboration capabilities.

Customization: Dynamics 365's capacity to be altered is both a strength and a drawback. For smaller companies or those that have limited IT resources, modifying the platform could prove to be practical because it needs technical know-how and takes time.Integration with other systems: Dynamics 365 is made to work with other Microsoft products, although third-party system integration can be more difficult and may call for more resources and knowledge.Overall, Dynamics 365 is a strong and adaptable business platform, but it might not be the ideal choice for every company. Businesses should think about the platform's possible negatives before implementing it because of its complexity, cost, learning curve, customization, and involves combining.

Scalable and customizable to fit business needs.

Higher cost compared to some other software options.

Overall, I had a positive experience with Dynamics 365. The platform is powerful and effective, and it integrates with other Microsoft products to make collaboration and data access much easier. However, the cost and complexity of setup can be a barrier for many businesses.

Dynamics 365 is an incredibly powerful platform for businesses to manage their operations and customer service. It provides a comprehensive suite of tools to help manage workflows, customer relationships, and more. The integration with other Microsoft products is seamless, making it easy to access data and collaborate with colleagues.

While Dynamics 365 is a great tool, it can be challenging to learn and understand. The complexity of setup and customization can be daunting for new users, and the cost of the platform can be prohibitively expensive.