

Dynamics 365 Software
About Dynamics 365
Dynamics 365 Pricing
Customer Insights: From $1500 Per tenant/month Customer Voice: From $200 per tenant/month Sales Professional: $65 per user/month Sales Enterprise: $95 per user/month Sales Premium: $135 per user/month Microsoft Relationship Sales: $162 per user/month Please contact Microsoft for further pricing details.
Starting price:
$50.00 per month
Free trial:
Available
Free version:
Not Available
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Microsoft Dynamics 365 business performance
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Dynamics 365 User Reviews
OVERALL RATING
Showing 1 - 5 of 4,294 reviews
Bernard
Company size: 11 - 50 employees
Time used: More than 2 years
Review Source: Capterra
April 2022
Excellent CRM solution for unique uses

Mayre
Verified reviewer
Company size: 201-500 employees
Industry: Computer Software
Time used: Less than 2 years
Review Source: Capterra
March 2022
I give points to its ability to mold, due to its dynamism at any level of complexity.
We have made the most of this product by using it together with an ERP, and in general Dynamics has been vital for tracking prospects and generating and organizing reports; maintaining order and productivity is not easy, but thanks to this type of tools there is always a solution.
Pros
I like the Fast Track team from Microsoft, the support they offer after sales has been very helpful. Plus it really listens to its customers, solving particular needs. I like having order by being able to gather customers in one place, sending mass notifications, a complete overview, and a good perspective of projects in the portfolio makes taking more accurate and safe directions. This CRM product from Microsoft has definitely raised the potential and will surely be a tool included for the future planning of our goals. Among other benefits it saves me time and also headaches with so many spreadsheets every day, there is less confusion and information is not lost.
Cons
1 The internal dashboards take a long time to load, this is an aspect that bothers me sometimes. 2 I consider this a minor flaw, the user interface needs to be modernized.
James
Company size: 11-50 employees
Industry: Accounting
Time used: Less than 12 months
Review Source: Capterra
April 2022
Microsoft Dynamics 365 Review
What our organization's overall experience is that all marketing campaign leads are assigned to salespeople who access Microsoft Dynamics CRM and then track and convert them into sales. Also used for services, indices are active until closed by the server. From lead generation to lead acquisition, everything is managed in Microsoft Dynamics CRM.
Pros
The completely offline features are what we loved for our Field Service. RESCO's flagship product offers plenty of flexibility and advanced functionality. But in general, it's a good way to empower workers in this space to provide mobility and be able to view tasks, customer records, contact information, and so on completely offline.
Cons
The product is not ready for release. The development suffers from system malfunctions and important features were removed from the release and roadmap without warning. I was also surprised to ignore non-US international regulatory requirements (currency exchange and management, existing ISO standards, VAT requirements). But what surprised me the most was Microsoft's general ignorance and lack of accountability. Despite many requests, I haven't spoken to anyone who can actually talk about product direction and roadmap. I was sandwiched between disconnected dev teams fixing a critical bug, but they don't seem to be talking to each other.
Reasons for choosing Dynamics 365
This software features exceptional performance more than other software programs we have tried. The software has been hierarchical. Since the beginning of the year, one of my employees was not reliable with InfoFlo, but with this software he has improved his proficiency 75%. My favorite thing is that it's easy to use it and gives more value to my money from other software programs. There are many features that other software programs do not address.
shaibu
Company size: 2-10 employees
Industry: Information Technology and Services
Time used: Less than 2 years
Review Source: Capterra
March 2022
A Comprehensive Review of Dynamics 365: What You Need to Know.
I have been using Dynamics 365 for a while now and it has been a great experience. I love the fact that I can access my data from anywhere and that the system is so user-friendly. The support team is also very helpful and always available to help with any queries that I may have. Overall, I would highly recommend Dynamics 365 to anyone looking for a great CRM system.
Pros
There are many great things about Dynamics 365, but one of the best features is the ability to customize it to fit your business needs. You can configure Dynamics 365 to work the way you want it to, which makes it a very powerful tool. Additionally, because Dynamics 365 is cloud-based, you can access it from anywhere at any time. This makes it a convenient option for business owners who need to stay connected while on the go.
Cons
The Dynamics 365 interface can be overwhelming at first. It's not always clear what each icon means or how to access certain functions. Additionally, some of the language can be difficult to understand for people who are not familiar with business software. I also didn't like the way that some of the reports were formatted. It was difficult to find the information that I needed and to export it into a usable format.
Reasons for choosing Dynamics 365
I chose Dynamics 365 over other CRM products for a few reasons. The first reason is that Dynamics 365 is cloud-based and always up-to-date. This means that I don't have to worry about installing updates or upgrading my software, and I can access my data from anywhere with an internet connection. The second reason is that Dynamics 365 is customizable to meet my specific needs. I can configure it to work the way I want it to, and I don't have to worry about learning a new system. Finally, I chose Dynamics 365 because of the great support that Microsoft provides. If I ever have
Lauren
Company size: 201-500 employees
Industry: Financial Services
Time used: More than 2 years
Review Source: Capterra
April 2022
Dynamics User - Financial Planning Company
Overall, I love using the tool, it helps me stay organized with clients and I love that task system for recurring monthly/quarterly/annual items.
Pros
I like that this software integrates with other Microsoft products - for example it allows us to save emails with the client of a button in Outlook. We were also able to have the software connect with an outside reporting tool so it has really added to consistency and productivity across the organization when it comes to managing clients, client meetings and overall tracking of activity and tasks.
Cons
I felt the that software has a bit of a learning curve and was not as easily adopting as other tools - we received training, I just feel that the interface is not as intuitive as others but once you get the hang of it, it works great.
Reasons for switching to Dynamics 365
bullhorn was more geared towards sales vs. active CRM for current clients/client management