Elastic Email is quite versatile in terms of being able to build a marketing and communication infrastructure with customers and potential customers. On top of that, they way setup their portals really helps my business stay as best as possible in compliance for email marketing.

We wish there were more ways that were automated that helped us keep our emails leads from becoming stale. Elastic Email does much better in this regard than MailChimp, but its still so easy to make errors that cause a long-term lowering of the reputation score. I wish there more explicit and better ways to automate this so as not to hurt the long-term IP reputation.

The API is very easy to use and the price is cheaper than the majority of competing transactional email providers. Whenever I ran into deliverability issues I found the support to very helpful in debugging the issue. I also find the analytics that show the status and content of sent emails really useful.

While the pricing is very competitive it would be nice if webhooks were included in the standard Email API plan, particularly for bounce notifications which you can receive via email but this is harder to automate. For my use case I don't the other features of the pro plan, just the webhooks, so it's hard to justify the cost.

My overall experience with Elasti Email was unpleasant. I felt they were a dishonest company that lies about its emailing stats. They have incompetent and barely trinaed tech support, and dealing with the Sales manager is like talking to a brick wall of dishonesty

At first, I liked the ability to cold email. But then, it stopped working.

Elastic Email has some of the worst trained tech support agents I've ever worked with. People who can't read or process questions. Sometimes you submit a ticket and you get a response that is not remotely related to the issue.

I like the ease of email campaign management It comes with seamless engagement tracking features The software comes with lots of contact listing and management features

With Elastic Email, we have not had serious problems

We have several email accounts here and have had great success.

Customer service is TOP NOTCH. Flexible system helps to maximize results and the pricing is good.

That I have to monitor (delete) some of our contacts from time to time to keep costs down.

Good, OK value for the money, needs to add some features like email recipient time zone delivery capability to be a top choice.

We set it up and have used it with little intervention or problem for years.

It does not have a way to deliver emails at a specific time based on the recipient's time zone.

The overall experience was neutral.

I liked that its sign-up process wasn't complicated and its platform's user-friendliness was decent.

I found that the email deliverability was rather slow, so it took a long time for the mail to reach its destination.

Elastic email is a fairly good software, if I can dig out how I can add custom fields into emails, I would appreciate way more my experience.

The software is really inexpensive compare to other ones out there. Tracking and dashboards are really easy to use and have a lot of information

I could not found the place to input custom fields on the contact or put personalize fields into the email, I am only able to add standard fields into them. I don't know how reputation is calculated, but you can drop really easily which will cause further problem when sending emails.

I tried Elastic Email for almost 1 year and it sends email if this is the main concern

a lot of things: it was a mess to manage campaigns using its API. Not good communication through the API for bounced emails and also opening was not accurate. After a while I started to use AWS SES. Perfect API integration

Elastic email is a straight forward product for email marketing. Can't find any new exciting features. The email templates available are straight forward and limited. Flexibility is a problem. Sending follow up email campaigns is an issue that needs to be addressed. Customer support is not great.

I like the features of Elastic Email even though they are very limited in field inputs, and functions. I enjoy more of its benefits than actually what I paid for it. I looked for a simple email marketing tool with less marketing gimmicks or simple solid contents under economy price range, and Elastic Email fulfilled all my requirements.

The most important USP of Elastic Email is its cost factor, very cheap compare to any email marketing plkatform in the market, evcen they provide trail version also. As a email marketing tool it justifies its function with satisfying features, and neatly laid out menu. All features are there, but with limited standards.

This is not the best choice for those who wants highly customizied, various dynamic contents, number of design template varients, high input fields for making the campign close to target audience. The customer care service is also not that much impressive, getting delayed responses at most of the time.