Elastic Email
About Elastic Email
Elastic Email Pricing
Elastic Email pricing based on the number of email messages sent (Email API plans) or on the number of contacts stored on the account (Unlimited plans). With Elastic Email, users can also send up to 100 emails per day for free. Once users ready to grow their business, they can upgrade to a paid plan that fits their needs. Users can start with just $9 per month for up to 2,000 subscribers and 60,000 emails.
Starting price:
$9.00 per month
Free trial:
Available
Free version:
Available
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Most Helpful Reviews for Elastic Email
1 - 5 of 11 Reviews
Daniel
Verified reviewer
Writing and Editing, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2019
Elastic Email is a solid deal in terms of functionality and ease of use
Elastic Email is quite versatile in terms of being able to build a marketing and communication infrastructure with customers and potential customers. On top of that, they way setup their portals really helps my business stay as best as possible in compliance for email marketing.
CONSWe wish there were more ways that were automated that helped us keep our emails leads from becoming stale. Elastic Email does much better in this regard than MailChimp, but its still so easy to make errors that cause a long-term lowering of the reputation score. I wish there more explicit and better ways to automate this so as not to hurt the long-term IP reputation.
Vendor Response
Hello Daniel, Thank you for your comment! We appreciate all feedback we receive. Could you please reach out to us at support@elasticemail.com and tell us more about the things you mentioned as "Cons"? Our Customer Success team would love to take a look at this and try to help you get the best experience possible. Thanks in advance!
Replied February 2019
James
Information Technology and Services, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Great value for transactional email
The API is very easy to use and the price is cheaper than the majority of competing transactional email providers. Whenever I ran into deliverability issues I found the support to very helpful in debugging the issue. I also find the analytics that show the status and content of sent emails really useful.
CONSWhile the pricing is very competitive it would be nice if webhooks were included in the standard Email API plan, particularly for bounce notifications which you can receive via email but this is harder to automate. For my use case I don't the other features of the pro plan, just the webhooks, so it's hard to justify the cost.
Reasons for switching to Elastic Email
Significantly cheaper for transactional email
Vendor Response
Hi James, thanks for such a positive review! We're glad to hear you find our API easy to use and the price competetitive. We're happy the features of our products are useful, and we'll take all the feedback into consideration.
Replied November 2022
Daniel
Publishing, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed November 2022
Elastic Email isn't What they Pretend to be
My overall experience with Elasti Email was unpleasant. I felt they were a dishonest company that lies about its emailing stats. They have incompetent and barely trinaed tech support, and dealing with the Sales manager is like talking to a brick wall of dishonesty
PROSAt first, I liked the ability to cold email. But then, it stopped working.
CONSElastic Email has some of the worst trained tech support agents I've ever worked with. People who can't read or process questions. Sometimes you submit a ticket and you get a response that is not remotely related to the issue.
Reason for choosing Elastic Email
We didn't we started using MailJet and Maailerlite and we cancelled all subscriptions to Elastic Email after a data breach that cost us $2500, and they assumed no responsibility. This company is bad, don't use them.
Reasons for switching to Elastic Email
At the time, Elastic Email looked more forgiving to sending cold emails, then it got worse. The number of emailable contact began to decrease and the monthly increased. The customer support and tech support are awful to deal with,
Vendor Response
Hi Daniel, we're sorry to hear you had such a bad experience with us. As for cold mailing, our terms and conditions prohibit sending such emails, and every user has to agree with it before using our services. Recently, we have been taking several measures to not only improve the quality of email delivery but also to limit prohibited content on our platform. I would also emphasize that the rankings available on the Internet, as well as our CSAT (avg 87%), indicate that we enjoy good quality customer support. We are sorry for your experience, however, we believe that the actions we took were justified and explained.
Replied November 2022
Masud
Leisure, Travel & Tourism, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Managing Email Campaigns Made Easy With Elastic Email
I like the ease of email campaign management It comes with seamless engagement tracking features The software comes with lots of contact listing and management features
CONSWith Elastic Email, we have not had serious problems
Vendor Response
Hi Masud, thank you for your kind review. We're happy to hear you're satisfied with our services, and you find our platform useful and user-friendly.
Replied January 2024
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Email Service Provider Elastic
We have several email accounts here and have had great success.
PROSCustomer service is TOP NOTCH. Flexible system helps to maximize results and the pricing is good.
CONSThat I have to monitor (delete) some of our contacts from time to time to keep costs down.
Reason for choosing Elastic Email
We use or have used all of these and more and Elastic Email is the best.
Vendor Response
Hello there, thank you for such nice words! It is great to hear that you are highly satisfied with our services and you stick with us even though you have experienced many other email service providers. We promise that we will continue to do our best!
Replied August 2022
