--- title: "EngageBay CRM Software Reviews, Demo & Pricing - 2026" description: "Review of EngageBay CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/marketing/engagebay-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / EngageBay CRM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/engagebay-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/engagebay-profile/alternatives/) # EngageBay CRM Review From $14.99-$119.99/month Free version 4 plans Wondering if EngageBay CRM is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview EngageBay CRM 4.6 [(912)](https://www.softwareadvice.com/crm/engagebay-profile/reviews/) FrontRunner 2026 Pricing Starting at $14.99 per user per month ### About EngageBay CRM EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and customer service from one simple, affordable platform. Trusted by over 150,000 companies worldwide, EngageBay enables teams to attract, engage, and delight customers with ease. Create content faster with AI-powered email and campaign generation, prioritize leads with AI deal scoring, and boost productivity with smart insights and automated recommendations. From marketing automation and sales CRM to helpdesk and live chat, EngageBay unifies all your growth tools to help you scale efficiently and build lasting customer relationships. Features of EngageBay include email marketing, landing pages, live chat/helpdesk, ticketing, telephony, appointment scheduling, contact management and more. It comes with a built-in CRM, which allows firms to manage and track all activities across customers, leads and deals as they proceed through pipelines. Additionally, it provides marketing capabilities for users to generate leads through automated email templates, customizable forms/popups, social media engagement and more. EngageBay enables businesses to use Zapier and Xero integration... to connect the platform with several third-party applications such as Salesforce, Intercom, MailChimp, Hubspot and more. Pricing is available on monthly subscriptions and support is extended via documentation, phone and email. Wondering if EngageBay CRM is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. ## EngageBay CRM User Interface ## Popular EngageBay CRM Alternatives Main Product EngageBay CRM 4.6 [(912)](https://www.softwareadvice.com/crm/engagebay-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.70Value for money - 4.80Customer support - 4.59Functionality Pricing Starting at $14.99 per month Get Price Alternative Product [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) 4.5 [(4493)](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/) Ratings Breakdown - 4.38Ease of use - 4.29Value for money - 4.39Customer support - 4.36Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18834)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) 4.3 [(7010)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) Ratings Breakdown - 4.15Ease of use - 4.29Value for money - 4.08Customer support - 4.27Functionality Pricing Starting at $14.00 per month Get Price Alternative Product [Kylas Sales CRM](https://www.softwareadvice.com/marketing/kylas-profile/) 4.8 [(630)](https://www.softwareadvice.com/marketing/kylas-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.78Value for money - 4.80Customer support - 4.68Functionality Pricing Starting at $250.00 per month Get Price Alternative Product [Bigin by Zoho CRM](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/) 4.7 [(745)](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/reviews/) Ratings Breakdown - 4.75Ease of use - 4.72Value for money - 4.49Customer support - 4.49Functionality Pricing Starting at $7.00 per year Get Price ## EngageBay CRM Pros and Cons We analyzed 912 verified reviews for EngageBay CRM to find out what actual users really think. Select to learn more Responsive And Patient Assistance EngageBay CRM users consistently highlight the prompt, friendly, and knowledgeable support team. Whether you’re new to CRM or facing setup challenges, support staff are patient and quick to resolve issues, making onboarding and troubleshooting easier for individuals and teams. Integrated Marketing And Sales Tools Users appreciate EngageBay CRM’s all-in-one platform that combines marketing automation, sales pipeline management, and customer support. The integrated suite streamlines workflows, helps manage campaigns, and simplifies sales processes for small and medium businesses. Affordable And Feature-Rich Plans EngageBay CRM is praised for its budget-friendly pricing and generous free plan, offering a wide range of features at a fraction of competitors’ costs. Small businesses and startups benefit from robust tools without high expenses, making it a strong value choice. Basic And Limited Reporting Options EngageBay CRM’s reporting and analytics tools are often described as minimal, lacking depth, customization, and advanced features. Users find it difficult to drill down into data or generate detailed reports, which can hinder deeper business analysis. Limitations And Deliverability Issues Many users report strict daily email limits, slow broadcast speeds, and frequent issues with emails landing in spam folders. The email editor feels basic, and deliverability problems make running campaigns and reaching contacts more challenging. ## EngageBay CRM Pricing and Plans EngageBay CRM has four plans. Free is free. Basic is $14.99/user/mo billed monthly. Growth is $64.99/user/mo billed monthly. Pro is $119.99/user/mo billed monthly. Free version Free $0.00 Free forever This plan is free. Free plan includes: - 250 Contacts - Email Marketing - Autoresponders - Email Broadcast - Sequences - Lead Grabbers - Landing Pages - CRM - Helpdesk - Live Chat Basic $14.99 per user, per month The yearly and biennial billing option is also available at an 8% and 10% discount.… Basic plan includes: - Email Templates - 500 Contacts - Web Pop-ups - 3rd Party Integrations - Landing Page Builder - Lead Scoring - SMS Marketing - Social Suite - Tag Manager Growth $64.99 per user, per month This plan is ideal for startups. The yearly and biennial billing option is also available at an 8% and 10% discount.… Growth plan includes: - 5000 Contacts - Marketing Automation - Push Notifications - Site Messages - Broadcast A/B Testing - Landing Page A/B Testing - Custom Domain - Call Records - Service Automation - Products - Proposals Pro $119.99 per user, per month This plan is designed for teams that require additional features to grow their business. The yearly and biennial billing option is also available at an 8% and 10% discount.… Pro plan includes: - Custom Reporting - Dedicated Account Manager - Goals - Marketing Automation - Phone Support - Proposal Analytics - Role Management - SSO - Uptime SLA - Web Analytics - Unlimited Contacts Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does EngageBay CRM pricing compare to alternatives? EngageBay CRM's starting price is $14.99/user/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | EngageBay CRM4.6[(912)](https://www.softwareadvice.com/crm/engagebay-profile/reviews/) | $14.99 /user/mo | Not available | Available | 4.7 | | [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/)4.5[(4,493)](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/) | $20.00 /user/mo | Not available | Available | 4.3 | | [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/)4.4[(18,834)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) | $25.00 /user/mo | Available | Not available | 4.0 | | [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/)4.3[(7,010)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) | $14.00 /user/mo | Available | Available | 4.3 | | [Kylas Sales CRM](https://www.softwareadvice.com/marketing/kylas-profile/)4.8[(630)](https://www.softwareadvice.com/marketing/kylas-profile/reviews/) | $250.00 /mo | Available | Available | 4.8 | EngageBay CRM4.6[(912)](https://www.softwareadvice.com/crm/engagebay-profile/reviews/) * * * Starting price $14.99 /user/mo Free trial Not available Free version Available Value For Money 4.7 - [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/)4.5[(4,493)](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/) * * * Starting price $20.00 /user/mo Free trial Not available Free version Available Value For Money 4.3 - [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/)4.4[(18,834)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) * * * Starting price $25.00 /user/mo Free trial Available Free version Not available Value For Money 4.0 - [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/)4.3[(7,010)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) * * * Starting price $14.00 /user/mo Free trial Available Free version Available Value For Money 4.3 - [Kylas Sales CRM](https://www.softwareadvice.com/marketing/kylas-profile/)4.8[(630)](https://www.softwareadvice.com/marketing/kylas-profile/reviews/) * * * Starting price $250.00 /mo Free trial Available Free version Available Value For Money 4.8 ## EngageBay CRM Features - Popular features found in CRM Calendar Management Customer Journey Mapping Email Management Quotes/Estimates Reporting/Analytics Sales Pipeline Management Segmentation Task Management Territory Management Workflow Management - More features of EngageBay CRM A/B Testing Access Controls/Permissions Account Alerts Account Management Activity Dashboard Activity Tracking Alerts/Escalation Alerts/Notifications API Appointment Management Appointment Scheduling Audience Targeting Automated Publishing Automated Responses Automated Routing Automated Scheduling Automatic Call Distribution Automatic Outbound Dialer Autoresponders Auto Update Availability Management Batch Processing Behavior Tracking Calendar/Reminder System Calendar Sync Call Center Management Call Disposition Caller ID Call Monitoring Call Recording Call Routing Call Scheduling Call Scripting Call Tracking Metrics Campaign Management Campaign Personalization Campaign Planning Campaign Specific Signature Canned Responses CAN-SPAM Compliance Catalog Management Channel Management Churn Management Click Tracking Client Database Client Management Client Tracking Communication Management Computer Telephony Integration Confirmations/Reminders Contact Database Contact Management Content Creation Content Delivery Content Management Conversion Rate Optimization Conversion Tracking CRM Customer Database Customer Engagement Customer History Customer Management Customer Segmentation Customer Social Profiles Customer Support Customizable Branding Customizable CTAs Customizable Fields Customizable Forms Customizable Templates Customization Dashboard Data Import/Export Data Management Data Synchronization Deal Management Document Storage Donor Management Drag & Drop Drip Campaigns Dynamic Content Email Campaign Management Email Marketing Email Monitoring Email Sequences Email Templates Email Tracking Engagement Tracking Event Triggered Actions Feedback Management File Sharing For AEC Industry Forecasting For Insurance Industry For iPad Devices Form Builder For Nonprofits For Real Estate For Sales Teams/Organizations For Small Businesses For Startups Gamification Geotargeting Goal Management Goal Setting/Tracking Group Scheduling Help Desk Management Image Library Inbox Management Incident Management Interaction Tracking Internal Chat Integration IT Asset Management Keyword Filtering Knowledge Base Management Landing Pages/Web Forms Lead Capture Lead Distribution Lead Engagement Leaderboards Lead Generation Lead Management Lead Notifications Lead Nurturing Lead Qualification Lead Segmentation Lead Verification/Validation List Management Live Chat Location Tracking Macros/Templated Responses Marketing Automation Marketing Calendar Mass Texting Meeting Management Mobile Access Mobile Alerts Mobile Optimization Multi-Account Management Multi-Campaign Multi-Channel Communication Multi-Channel Data Collection Multi-Channel Marketing Multiple Site Management Multivariate Testing Notification Scheduling Offline Form Onboarding Online Booking Online Forms Performance Management Performance Metrics Personalization Pipeline Management Post Scheduling Power Dialer Predictive Analytics Proactive Chat Progressive Dialer Progress Tracking Proposal Generation Prospecting Tools Queue Management Real-Time Chat Real-time Consumer-facing Chat Real Time Editing Real-Time Monitoring Real-Time Notifications Real-time Scheduling Real-Time Updates Recommendations Referral Tracking Reminders Reporting & Statistics Response Management Responsive Web Design ROI Tracking Routing Sales Activity Management Sales Analytics Sales Forecasting Sales Trend Analysis Scheduled Messaging Scheduling Search/Filter SEO Management Service Level Agreement (SLA) Management Shared Contacts Signature Creation Signature Management Signature Templates Site Search Tracking Social Marketing Social Media Integration ## EngageBay CRM Integrations Zapier Integration rated 4.7 from 37 reviews Twilio Integration rated 4.6 from 27 reviews LinkedIn for Business Integration rated 4.5 from 13 reviews WordPress Integration rated 4.7 from 12 reviews HubSpot CRM Integration rated undefined from -1 review Salesforce Platform Integration rated undefined from -1 review See all 28 integrations ## EngageBay CRM User Reviews ## EngageBay CRM customer ratings - Overall rating: 4.6/5 - Total reviews: 912 ### Rating distribution - 5 stars: 635 reviews (70%) - 4 stars: 247 reviews (27%) - 3 stars: 22 reviews (2%) - 2 stars: 2 reviews (0%) - 1 star: 6 reviews (1%) ### Secondary ratings - Ease of use: 4.5/5 - Value for money: 4.7/5 - Customer support: 4.8/5 - Functionality: 4.6/5 --- ### Makes lead follow-up much easier to manage - Overall rating: 5/5 - Reviewer: Kandice J. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered EngageBay helps me keep my lead information and follow-up activity together it reduces the need for manual tracking and makes it easier to remember which contacts need attention this gives me a more consistent process for handling leads #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros EngageBay gives me a clear place to manage leads and keep track of my sales activity i can check contact details review previous interactions and keep up with follow-ups without having to maintain separate notes it helps me stay more organized throughout the day #### Cons There are a lot of features available and it took some time to understand which ones are for my workflow the platform becomes easier to use once the main tools are set up the way you need them --- ### Engagebaycrmden - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 1001-5000 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A cost-effective, user-friendly CRM that delivers excellent value for startup businesses. Companies with complex reporting, forecasting, or enterprise-scale requirements may eventually outgrow the platform. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Affordable pricing with a generous free plan. Easy-to-use interface with quick onboarding. Strong email marketing and marketing automation capabilities. #### Cons Reporting and analytics are less advanced than enterprise CRMs. Limited third-party integrations compared to larger competitors. --- ### A Solid Option for Keeping Marketing Workflows in One Place - Overall rating: 5/5 - Reviewer: Zach G. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered The biggest benefit is organization. Having customer information and marketing activity in one system makes it easier to maintain visibility and follow up consistently. It can also be more practical than paying for several separate tools. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What stood out to me most was having several marketing, sales, and customer-management functions in one place. I liked not having to constantly jump between different tools just to keep track of leads and follow-ups. The overall setup feels practical, particularly for a growing team that wants to keep its workflow relatively simple. #### Cons There is a learning curve when you first start exploring the different features. Because EngageBay covers quite a lot, it can take some time to figure out which functions are actually useful for your particular workflow. I also think some areas could feel more streamlined. --- ### Dishonest in the Free Trial - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 11-50 employees - Product usage: a free trial · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I’m a small-business owner who signed up for the “free trial.” After setting up the account, I discovered that an important feature I needed was not available at a price I could afford. I selected “Do Not Renew” and also spoke with a team member through the online chat, clearly asking them to cancel my account. One month later, my credit card was charged for an entire year. When I contacted the company, they claimed I had not cancelled and offered only a 50% refund—even though I had followed the cancellation process and spoken directly with their team. I would strongly recommend choosing a more reputable CRM, such as Salesforce, Bigin by Zoho, or another trusted provider. Based on my experience, I would stay away from this company. Their cancellation and billing practices were extremely disappointing. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros Dishonest Company, Offered a Free Trial, I cancelled and they still charged me and refused to offer a full refund. Seemed like a good program but it was missing a Automation setting that I wanted, so I made the decision you use Sales Force #### Cons The Dishonesty of the company, Free Trial, take your credit card, you cancel and they still charge you. --- ### Excellent service! - Overall rating: 5/5 - Reviewer: Reymund A. - Industry: Sports - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Some processes could be more streamlined for first-time users but overall its a user friendly platform to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent service! The team was quick, efficient, and very responsive throughout the entire process. Their support was reliable, professional, and made everything smooth and stress-free. Highly recommended! #### Cons Quick and efficient service Reliable and responsive support team Easy communication throughout the process Professional and helpful staff --- ### “A Simple, Budget-Friendly CRM for Growing Teams” - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: a free trial · monthly - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with EngageBay CRM has been positive. It’s a great all-in-one platform that brings together sales, marketing, and customer support tools, which makes managing the entire customer lifecycle much more efficient. I found it easy to set up and use, with a clean interface and helpful automation features that save time on repetitive tasks. The affordability is also a big advantage, especially for small businesses or startups looking for a cost-effective solution. That said, there are some limitations—reporting and analytics aren’t as advanced as higher-end CRMs, and a few features (like templates and design tools) could be more polished. Overall, it strikes a good balance between functionality and simplicity, making it a solid choice for growing teams that don’t need overly complex systems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about EngageBay CRM is its all-in-one approach—having sales, marketing, and customer support tools integrated into a single platform makes managing the entire customer lifecycle much easier. It’s also very affordable compared to other CRMs, which is a big advantage for small businesses or startups. The interface is intuitive and easy to learn, so onboarding is quick, and features like automation, email campaigns, and pipeline tracking help save time and improve efficiency. Overall, it offers strong functionality without the complexity or cost of larger CRM systems. #### Cons What I liked least about EngageBay CRM is that some features feel a bit limited compared to more advanced platforms. The reporting and analytics aren’t as in-depth, which can be a drawback if you rely heavily on data-driven insights. The interface, while generally easy to use, can feel slightly cluttered or overwhelming at first due to the number of tools packed into one platform. I also noticed that certain features like email templates and design tools aren’t as polished, and there can be occasional delays or performance issues. Overall, it’s a great value tool, but it may lack the depth and refinement needed for larger or more complex teams. --- ### Abandoned maintenance. - Overall rating: 1/5 - Reviewer: Antonio C. - Industry: Computer Software - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Was great at the beginning, simple product, not too expensive, compared to competition. But then they stopped caring about it. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros nothing anymore, they stop maintaining it. Over time it become always more slow and unusable. What a shame. They made lot of promo with AppSumo during launch time, but then they abandoned the development of the product. #### Cons Developers care. They abandoned the product. It became so slow that it was almost unusable, even for a small business. --- ### Easy to Navigate - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have begun recommending this product to my colleagues. When I find a product or system that is easy and user friendly I recommend it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros very easy to navigate, it is extremely user friendly. I enjoyed the notifications from the sales department #### Cons I cant say that there was anything that made me dislike the EngageBay CRM. Everything was pretty much easy #### Vendor response Thank you for the kind feedback. We’re glad to hear that you found EngageBay easy to navigate and user-friendly. Making the platform intuitive so teams can get work done without friction is something we focus on a lot. It’s also great to know the sales notifications were helpful in keeping you informed. We truly appreciate you taking the time to share your experience and are happy that EngageBay has been working smoothly for you. Thanks for being part of the EngageBay community. Replied March 2026 --- ### Best CRM at reasonable price - Overall rating: 5/5 - Reviewer: Satou K. - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The CRM, email marketing, sequences work smoothly together. The email sequences and campaigns are easy to create with rich templates which saves time. Pricing is also very less compared to other tools in the market #### Cons It lacks advanced analytics and reporting and the mobile app lacks all the features making it difficult to access anywhere #### Vendor response Thank you for sharing your feedback and for highlighting what’s working well for you. We’re glad to hear that the CRM, email marketing, and sequences are helping streamline your work, and that the templates and pricing provide good value compared to other tools. Making powerful capabilities accessible to growing businesses has always been an important goal for us. We also appreciate your honest feedback about analytics, reporting, and the mobile app. Enhancing reporting depth and improving feature parity on mobile are areas we continue to invest in as the platform evolves. Thanks again for taking the time to share your experience and for being part of the EngageBay community. Replied March 2026 --- ### Balanced CRM for daily use and growth-focused teams - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Management Consulting - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, EngageBay CRM has been a helpful tool for managing contacts, email campaigns, and our sales pipeline, especially with how responsive and supportive the customer support team is. There is still a bit of a learning curve with the interface and data management, but once the basics are set up, it works reliably for day-to-day outreach and follow-ups.​ #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer support team has been excellent so far – responses are quick, and issues are handled in a very helpful and professional way. The user interface is generally okay once you get used to it, but it could be a bit more intuitive in some areas. Data management features seem solid and cover most of what we need, although we are still exploring the platform and expect it will take a bit more time to fully understand and optimize how everything works for our use case.​ #### Cons The main downside so far is that EngageBay CRM can feel a bit overwhelming at first, especially when trying to navigate all the different modules and settings as a new user. The interface and data management tools do the job, but they are not always as intuitive or streamlined as they could be, so it sometimes takes extra clicks and trial-and-error to find or configure what is needed. There are also moments when load times or minor glitches slow things down slightly, which can interrupt the workflow when working on multiple outreach or campaign tasks in a row. --- Showing 1 - 10 of 912 Reviews [See All Reviews](https://www.softwareadvice.com/crm/engagebay-profile/reviews/) ## EngageBay CRM Popular Comparisons [HubSpot CRM vs EngageBay CRM](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/83835-engagebay/)[Salesforce Sales Cloud vs EngageBay CRM](https://www.softwareadvice.com/compare/2764-Salesforce/vs/83835-engagebay/)[Zoho CRM vs EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/vs/zoho-crm/)[Kylas Sales CRM vs EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/vs/kylas/)[Bigin by Zoho CRM vs EngageBay CRM](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/vs/engagebay/)[Brevo vs EngageBay CRM](https://www.softwareadvice.com/scheduling/brevo-profile/vs/engagebay/)[Pipedrive vs EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/vs/pipedrive/)[ActiveCampaign vs EngageBay CRM](https://www.softwareadvice.com/crm/activecampaign-profile/vs/engagebay/)[Odoo vs EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/vs/odoo/)[Bitrix24 vs EngageBay CRM](https://www.softwareadvice.com/nonprofit/bitrix24-profile/vs/engagebay/) [Compare All Alternatives](https://www.softwareadvice.com/crm/engagebay-profile/alternatives/) ## Other Top Recommended CRM Software [SalesNOW](https://www.softwareadvice.com/marketing/salesnow-profile/) **4.6** (81) Recently recommended **65** times [Rolldog](https://www.softwareadvice.com/marketing/rolldog-complete-profile/) **4.9** (33) Recently recommended **65** times [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (256) Recently recommended **61** times [kintone](https://www.softwareadvice.com/project-management/kintone-profile/) **4.7** (154) Recently recommended **58** times Stuck Between Options? 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