A key component of Envoke is the data management functionality. Envoke has a data warehouse which holds all the interactions with our customers. I love that it is able to track visits from anonymous users even before they fill out a form, and once they do, it connects all their previous data together in a contact profile so we can tell which marketing programs are really working. The single Envoke script that handles all this and more, including installing other scripts, really cuts down on technical work we need to do. It helps manage tracking and reporting. It's a great tracking solution for nontechnical people. The integration of our website forms, tracking and email marketing system is essential. All our marketing data is in a single location and connected to our email database. It means our email list is always current, making email marketing so much easier. I love the fact Envoke can integrate with almost any other system we're using, and the team makes sure those integrations work seamlessly. For example, they recently combined data from their marketing database with other marketing data we track using a third-party data visualization tool - it's been a real win for us internally. I'm a big fan of the personal touch that's provided by the team. Having marketing technology experts I can go to at any time is fantastic. There's never been a point where they've come back and said: "no, it's not possible." The team always works to find a solution.

Some of the stand-alone email marketing systems I've used in the past were a little easier to use and had more flexibility of design out-of-the-box in their email editor, but there's still nothing I can't do. That's an expected trade-off when you using an integrated suite instead of a point solution.

It opened up a way to mass and target communicate with our members that we hadn't been able to do before, except in a very manual way. And the fact that it was a Canadian company, and all CASL compliant sold it for us. The folks at Envoke have been great to work with, and very responsive to inquiries.

I think the ability to not only segment your email lists, but also solid templates that you can use and modify, or build new ones from scratch.

Integration hasn't really been a problem, but its tricky having images or text transfer within an email inside a template that will scale easily between desktop and mobile. Until you're more familiar with what it can and can't do, it takes some adjustment.

Meets Canadian IT security and compliance standards; data stored in Canada

Limited analytics and poor dashboard UI.

With a business relationship of more than 12 years, Envoke has played an important role in the growth of our company during this period. Beginning with their Email Marketing solutions, which we continue to use today, we gradually incorporated more and more Envoke services and software into our overall marketing strategies. This included their Lead Management and Tracking Software, Marketing Automation Software, which includes lead capture and automated nurturing, and Marketing Attribution for Lead Generation. For the past six years we have used the Lead Management and Tracking Software that ties in with our web forms, chat system, nurture campaigns, lead source tracking, and now even our backend systems. The tracking has enabled us to make some significant decisions on which traffic sources to invest more and less in, based on lead quality. It has really helped Goway move forward. Envoke has also played a pivotal role in helping us with the integration of Google Analytics, our website, and the data in the Envoke reporting module. The automatic tracking of Envoke forms (including views, starts and completions), as well as the activity driven from our email marketing campaigns, make our web analytics analysis very powerful.

Our closed-loop reporting project which allows us to achieve a better alignment between sales and marketing not only took considerably more time to develop, but it was also much more complicated, especially when attempting to connect our marketing analytics software with our back-end reservation system. It's important for us in marketing to understand what our best and worst lead sources are, so that we can focus on the sources that have the best conversion rate from lead to client. The new reporting module in the Envoke UI has improved immensely compared to the previous version and it has all the data in it that we need. However we are still learning how to use it. It's important that we have a good understanding of the module so that we can access the data that is most important to us, and the reports that it generates are presented in a way that are easily read by the staff. New functionality sometimes rolls out faster than the training, videos, and documentation, but it does eventually catch up. If we need help with a report it's easy to submit a support ticket or we jumped onto Skype for a quick chat. The support is always great.

A high-quality tool that allows me to quickly deliver sales-ready leads to my CRM, a program to help us interact and nurture contacts in our database via email, as well as create dynamic, responsive landing pages to support our marketing campaigns. The simple to use interfaces allow me to start and finish a project within hours. It enhances, and is an extension, of everything I do; and ultimately it keeps my internal and external customers very happy with our company.

Envoke is pretty intuitive. In fact, I was surprised to learn a major competitor's landing page weren't responsive out-of-the-gate. Envoke's engagement builder is responsive by design. They keep making the platform better (do they sleep I often wonder). For example, lead management is leaps and bounds better than where we originally came from, and it's improved with Envoke tremendously over the years to the point where it isn't one of my main pain points. My personal performance keeps improving, allowing me to take on more projects. The speed at which I am able to get things done makes me look good in the organization. Plus then I can easily show people in reports how everything is performing.

It would great to have out-of-box, a two-way synchronization between our CRM (Oracle) and Envoke so we can use CRM data in our marketing campaigns. But it has primarily our complex business rules and requirements that have held back complete customization beyond what Envoke was able to set up for us.

The core value we get from Envoke is that it's a central place where everything lives. This includes our email database, our marketing database, the history of each contact and every action they've ever taken. The connection between our PPC campaign data and data we get from our product via the API is crucial. I rely on the Envoke database more than our internal database because it has everything I need for marketing. For example, our internal database tells me what people are doing with us, but it doesn't have visits, campaigns, etc. I have used Pardot and other bigger systems, but the way Envoke is set up gives me the most value. The launch of the new Engagement Builder is a great step in improving our marketing workflow. Now we can create forms, landing pages, nurture programs, and deliver lead generation offers much more quickly. As a company with a lot of traffic, this is a big lever for us. Being able to do it ourselves and keep everything connected is important. Many people use single solution products for these elements, but in doing so, they miss the value of having a single marketing database with everything connected. New users do need a fair amount of onboarding but the setup services are hands-on and extensive. Their support is good and responses are quite quick.

- All in one solution (forms, emails, database, reports etc.) - Powerful Database: houses all our data in one place. - Great support - Constantly improving and adding new features.

- Not as intuitive at first (but all marketing automation systems having a learning curve)

The software provides so many email templates and options that creating an engaging user campaign is extremely flexible, yet easy. I also find the customer service to be blazing fast, friendly and helpful when we required more complex solutions for our needs. The people at Envoke embody code and design which alleviates a good chunk of my time setting up an email. Envoke are willing to try new things and that has been helpful to us as we grew into online lead management.

The only downside I have is that as the site grew some services became buried. A new hire entering into using Envoke's services for the first time may feel intimidated on locating certain functionality or managing/filtering data. Fortunately there is online Chat and a robust support area and their customer service is always on the ball.

We chose Envoke because it is Canadian. Overall experience is positive despite the list of cons above.

Ease of use and speed. Can get a decent email out in a few minutes. Canadian program and data storage avoiding the dreaded HS mess south of the border.

Managing member list. Asked that you be able to see all members at once not the default 50. No response and no excuse this hasn't been done UI of email builder is quirky to say the least. When selecting a font style such as heading 2, it does not always show up in the right sidebar for editing making it impossible to edit. Default email width is 650 pts. Why not a % scale option or any options so that it can be set to the width of the window available in the clients email program. Should be a way to check responsiveness in tablets and phones to make adjustments as needed. Background images? Padding and margin adjustment in div boxes.

Once the system is implemented (Envoke worked closely with us throughout the implementation process), it runs itself to capture leads that are browsing your website. Envoke first worked with us to make sure our website had the appropriate calls to action and lots of areas where leads could "raise their hand" to speak with us, then once they do we get a notification to our inbox letting us know that a lead is interested to have a conversation. We follow up with that lead within 24 hours and move through the sales process quickly. In addition, the system also provides analytics on website traffic and allows you to customize reports. In the 6 months since the system's inception we have generated in sales as a result of website conversion of leads. Highly recommended.

The system is nicely designed and easy to use, for the most part. There are some areas that need to be more intuitive so that I don't have to be going to Envoke support to walk me through simple tasks. The software performs as it should, it's a matter of user experience in some areass that need to be addressed.

Brilliant to see a product continue to improve.

I have been using the Envoke for over 2-years now and have seen nothing but improvements. The greatest piece for me is how fast it is to produce newsletters, flyers and emails using templates with drag and drop elements. The analytics that I can pull from my campaigns is super helpful and the amazing customer support service puts the icing on the cake.

I can't think of any negatives of this product at this time. Every time I have experienced an issue that was sub-par on other products I have used I have simply contacted Envoke support and since I have been using the product everything that is important to my work has been added or improved.

I like the ease of use. The template makes consistency easy to achieve and simplifies the process.

I dislike finding photos stored in the photo library as they appear in one long list. I would like to be able to move them into subfolders.

Ease of use. Templates are easily updated, much improved from years ago. Customer service and info sessions are much appreciated.

Sometimes send times vary too much from a few minutes to a few hours (when the server is down or too busy I'm guessing). Our newsletters are sometimes time sensitive therefore "sent" time is important.

We benefit from being able to set up email campaigns with ease and manage users and lists without issues.

I enjoyed how easy it was to use. It makes email marketing a breeze with being able to change graphics, upload lists and manage unsubscribes so easily.

I really enjoy using the software and there's not much I don't like about it. Everything was wasy to use and we have excellent open rates using envoke compared to our CRMs.

I love how easy and straightforward it is to work with Envoke. It's user friendly and simple.

The formatting can sometimes be a bit glitchy, but it's minor and rare.

They are constantly expanding the features and functionality of the program. They are extremely responsive to customer input and requests. The program itself is relatively easy to use (getting easier all the time) and if there are new features there is great documentation and support with them. Customers can even get one-on-one phone tutorials if they are stuck with a feature. The pricing scheme is great: buy as many credits as you need for your company, and they don't expire.

Some basic features are still missing / a bit awkward (e.g. different colored text within a paragraph isn't possible yet). Making a template is easy; using it is still a bit awkward.

I finally resorted to expressing my problems in the live chat, and within half an hour I was on a zoom call with Zoltan. He said 5 minutes but spent half an hour with me, and we screen shared and got to the bottom of why things weren't working. There was a real problem with the "list" feature on Envoke, but the great thing was that I left the meeting not thinking I was just doing it wrong, and understanding how to get the results I needed. I hope Envoke fixes its problems, but now that I know how to do what I need to do, I'm very happy using it.

I found the building of the actual email newsletter very user friendly and instinctive. It was similiar to a MS Word interface, so it was easy to enlarge or underline text, change font or colour.

I had a lot of trouble importing contacts and assigning them to tags. I selected a "list" option on the left bar and it prevented me from creating new tags. This cost me several hours of wasted time.

I enjoy that there is no commitment required. It is cost-effective and easy to use.

Very easy to use, streamlined to comply with brand standards, etc.

We are very pleased with our account and would recommend it to others.

Envoke is a great way to engage our mass audience and get information out there. We are able to speak to everyone, and that is very important in our industry.

Envoke is user-friendly with it's basic and easy-to-use interface. I have found that employees of varying skillsets have had no issues using this platform.

More customization would benefit our Association. Including drop downs, embedding videos and more freedom to customize the placement of images would be a game changer.

Great tool with amazing customer support.

Easy to use and manage. I love how fast and easy we can access the campaign reports

Resending emails to non-openers used to be easier to use.

simple , helpful, easy, and lots of organized steps

have to discover some steps without providing

I have been using Envoke for almost 2 years now. I have used similar platforms in the past and I can truly say that Envoke provides an easy-to-use software for many uses.

It's list management, statistics, and easy-to-use templates

The fact that you cannot immediately see why an email address has been rejected when uploading new contacts - you are required to click through to another location to view the rejected records.

It has all the functionality I need to customize a newsletter for my purposes. I can import a contact list easily, track usage stats, and modify the content as needed. The customer support is prompt and comprehensive. It is also great value for the money.

I haven't experienced any downsides yet.

The ease of use is a critical part of us, along with adhering to the laws for email marketing within Canada.

Having a few examples of premade templates would be great to help speed up the process of creating a message.

ease of use, customizable fields, and excellent quick customer service

integration with other software. however as the company grows more and more options are becoming available

It’s affordable and easy to connect with support when needed.

There was nothing that I didn’t like. The only thing that I would recommend is that videos and tutorials are embedded directly into the site as opposed to bringing you away to another location.