Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
4.5 / 5
Functionality
4.5 / 5
Pros
"The interface is easy to understand. For more tech guys there are unlimited number of opportunities to work with data and marketing automation. Amazing performance for ecommerce businesses"
"it's easy to use and good softwear. the CRM it's easy to do with this softwear"
"Customer Support is very quick and extremely knowledgeable and helpful. Lots of advanced segmenting features. Fully managed self hosted ips."
Cons
"- Reporting is slightly lacklustre but still gets the job done."
"Really hard for me to say, but it's gotta be the time it takes to count subscribers."
"- At some point When we have to make test of message we are facing problems due to channel blockage. In this case I would like to recommend to put separate Channel for test."
ExpertSender Reviews
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August 2020
Natalie from Hays
Company Size: 1,001-5,000 employees
Industry: Staffing and Recruiting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
August 2020
Awesome Web-Based software to store and share the data.
I was not a big fan of this application before using this for my company. Now I accept its powerful and awesome functions to handle my business not even locally but in the international market. It holds all messages and email hub at the same time. Its trial version is available to understand its feature and to choose the application to pinpoint function. Nothing is as good as this software in managing the product’s marketing and detailing. Our customers are happy and so we are, by having this application to reply to them quickly.
Pros
If somebody requires an application with a large memory board and at the same time, transfers or share the data, then Expertsender is an appropriate software for those masses. It possesses the power to store messages and emails and deliver with great responsibility. This diligence is one of the best communication platform for business companies and clients. Guests are comfortable to allocate the product’s detail and reviews. Nothing is far from this awesome application.
Cons
This application is a user-friendly and time-saving product to catch many clients, but the traffic on its storage can limit ate its function so always watch for the segment based storage before saving any data. It provides a good sharing platform for clients and sellers equally. Its mobile version is a bit slow but it plays well in a system with good internet speed. Speedy Wi-Fi is mandatory for its function.
May 2019
Rahul from Vertigo Media Performance
Company Size: 11-50 employees
Industry: Marketing and Advertising
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
3.0
Functionality
5.0
May 2019
Quality Performance
Basically We liked Expertsender more than other platform in comparison of easiness. Plus It is easy to make future planning. So In Email Marketing world I would like to suggest other people to prefer Expertsender. We have better revenue in some specific country market due to good services & results.
Pros
- Specifically In Expertsender all reports are categories with proper filters. Moreover, we can check all data based on message & performance plus It is super easy to use for newcomers. - Another quality of Expertsender, We can set limit of specific list during segmentation And we have more options to make quality segments. Maybe sometimes bit of difficult to find specific sub filters but thats not big deals. - In settings part It is super good to maintain sending limit in channels. Plus we can easily create users for extra access. - Overall Most part I like is Reports Due to specific filters because it is easy to make decision based on results.
Cons
- At some point When we have to make test of message we are facing problems due to channel blockage. In this case I would like to recommend to put separate Channel for test.
May 2019
Anonymous
Company Size: 51-200 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
May 2019
Top Secret Review for Expert Sender
We like our open rate growth. But we still have problem with connections with our database.
Pros
Drag and Drop editor Possibility of creating different Groupon od receivers. High open rate of our newsletters
Cons
Not good UI and UX. Sometimes it's highly complicated to find option or functionality.
October 2019
Anonymous
Company Size: 11-50 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
ExpertSender for ecommerce
Pros
The interface is easy to understand. For more tech guys there are unlimited number of opportunities to work with data and marketing automation. Amazing performance for ecommerce businesses
Cons
Few inconvenient thing about manual email creation.
Reasons for Switching to ExpertSender
Multichannel messaging and automation
May 2019
Sean from Launch Media Solutions LLC
Company Size: 11-50 employees
Industry: Publishing
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
May 2019
Robust and Stable Platform With Excellent Support
Overall positive; and besides just the fantastic and stable technology, I've always appreciated the wonderful support our account has received from the Expert Sender team. They are excellent communicators.
Pros
The consistently reliable speed. It's a solid web based app you can use to manage and deploy emails from any part of the world.
Cons
Reporting - I wish there more layers, more ways to dig into the data within the platform.
June 2019
Anonymous
Company Size: 51-200 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2019
Expert sender
I'm using different sending platforms and Expert sender the most convenient to use. It super fast, so I don't need to spend a lot of time to create sendings.
Pros
Expert sender, I think, is the easiest platform to start your Email marketing. It's very simple and at the same time have a lot of settings.
Cons
I can't tell something exactly as if you have any question or issues you can always ask the support team. Didn't have any unsolved issues, support always helpful.
May 2019
Bartosz from IDEA Bank SA
Company Size: 1,001-5,000 employees
Industry: Banking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
May 2019
Great ui/ux
I started use it one year ago. In the past I used 4 others tools but this have one of the best ui/ux and high level of specific functionalities
Pros
- Good UI/UX - Easy use - Fast to prepare The Campaign
Cons
- i'm waiting for the mobile pushes - visualisation of the report should be more specifics
May 2019
Charisse from RateSpecial Interactive
Company Size: 11-50 employees
Industry: Marketing and Advertising
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
Simple and easy to use!! Amazing support team!
Overall, I'm very happy to have chose ExpertSender. My Account Manager has been very helpful since Day 1.
Pros
- The portal is very user-friendly. - Customer support is very on point during work hours.
Cons
- When I have to deactivate a recurring message for me to edit it. And then when I'm about to activate it, the inactive list is not sorted by "latest modified" so I have to look for it after editing. - I wish they have 24 hour support, but doesn't really bug me as much. As when they're available, they give me 100%.
May 2019
Brian from LeadsMarket.com
Company Size: 2-10 employees
Industry: Financial Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
May 2019
Best in Market!
Very positive!
Pros
I enjoy the segmentation logic and send time optimization.
Cons
Really hard for me to say, but it's gotta be the time it takes to count subscribers.
May 2019
Jagger from JFB Capital Services Corp
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
Excellent Software With Great Support and Service
Overall great platform that has met all of our needs. Customer support is very friendly and will provide detailed explanations regarding helping you to use and optimize the service. Great segmenting capabilities. Overall would definitely recommend it.
Pros
Customer Support is very quick and extremely knowledgeable and helpful. Lots of advanced segmenting features. Fully managed self hosted ips.
Cons
Sometimes not as intuitive as it could be however this is easily overcome.
May 2019
Kamil from MailValueProfits
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
MailValueProfits
The deliverability is quite good and customer support works really well.
Pros
Send time optimisation - the software evaluate the behaviour of the users and sends the email in the best time for the specific email address.
Cons
The settings of the segments are quite complicated and not always logical. We needed help from support to set up the right segments.
May 2019
CHARLOTTE from Digital-6
Company Size: 11-50 employees
Industry: Marketing and Advertising
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
2.0
Customer support
4.0
Functionality
4.0
May 2019
CRM
Pros
it's easy to use and good softwear. the CRM it's easy to do with this softwear
Cons
the pack to use 20M of email and we don't use all of this potential
May 2019
Simona from Lulu Software
Company Size: 51-200 employees
Industry: Computer Software
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
May 2019
Easy to Use, Great Support
From warming up IPs to training the team on how to use the software, Expert Sender has been a pleasure to work with and is extremely responsive to our needs. Highly recommend.
Pros
- Flexible platform with a very user friendly and simple interface. - Excellent communication with staff. There is always someone available to answer your needs. - Workflow feature is simple and effective.
Cons
- Reporting is slightly lacklustre but still gets the job done.
May 2019
Dimitri from LULU Software
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
ExpertSender! The platform you want to use everyday
Pros
Flexibility, user interface and technical support. As an experienced marketer, it's always a pleasure to be using such a powerful platform that allows you to design things in your way with almost zero limitation.
Cons
Sometimes the reporting section can be a bit challenging especially when you want to drill down specific data.
May 2019
Anonymous
Company Size: 51-200 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
May 2019
Good deliverability analyse
We can adjust the volume on the campaign already programmed .
Pros
The support team is the best compare to other platform. The answers are fast and helpful. On the software, I like all the filters to analyse specifically an ISP or a segment.
Cons
It would be nice if we can parameter some shortcut to do directly some specific search.
May 2019
Paweł from STU ERGO Hestia
Company Size: 1,001-5,000 employees
Industry: Insurance
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
3.0
Functionality
5.0
May 2019
ExpertSender
I use ExpertSender to contact and inform our business partners about news.
Pros
ExpertSender is very simplicity and transparency
Cons
Sending a newsletter requires a lot of time
May 2019
Dennis from Rvnue ApS
Company Size: 11-50 employees
Industry: Marketing and Advertising
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
May 2019
Head of Marketing and Development
I really like it, high performance and high customer service
Pros
Quality and customer service is the best thing about Expertsender!
Cons
Can sometimes be a bit hard to use for new beginners.
May 2019
Yaniv from Travel Media Direct
Company Size: 2-10 employees
Industry: Aviation & Aerospace
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
May 2019
Great experience
We're happy with the service
Pros
Amazing Customer service - every question I have or help needed is immediately answered.
Cons
Still missing some minor but (for us) important features. There are work arounds though
May 2019
Joanna from RateSpecial Interactive
Company Size: 11-50 employees
Industry: Internet
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
4.0
May 2019
Detailed, Thorough Customer Service
Pros
Awesome customer service. Often we get emails that detail and explain everything we need to work on - so not only are they a service, but they've been such a great educational tool for us as well!
Cons
This isn't necessarily software, but it was just time difference. Once we've gone through the initial setup - it was fine as there was no need for back and forth questions.
May 2019
Anonymous
Company Size: 51-200 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
ExpertSender A+ Email provider A++++ for Service
Pros
The customer service Expert sender provides is above and beyond any other Email Provider.
Cons
Sometimes the UI can be tricky to navigate but its just because you can do so much. They need to integrate their SMS capabilities to a lot more providers and not try and charge the customer $2k to integrate to a service provider.
May 2019
Anonymous
Company Size: 11-50 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
Rockstar platform - HIGHLY recommended!
We've improved our email deliverability over any other platform.
Pros
The ease of use and ability to improve all around deliverability, where other ESP platform's results are marginal compared to our experience with ExpertSender.
Cons
We have yet to find any flaws - the areas we struggled were immediately resolved by the support team.
May 2019
Tyler from Blue Modo Media, Inc.
Company Size: 1 employee
Industry: Marketing and Advertising
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
May 2019
Great platform and great customer service!
Overall I'm happy with Expert Sender and want to continue using this platform!
Pros
All the features you can dive into metric wise to help see issues and evaluate data. Also the customers support is awesome!
Cons
Had a couple hiccups tech wise getting started. Seems to be working fine now though.
February 2019
Anonymous
Company Size: 2-10 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2019
Most amazing email software
Overall I love the software. Very user friendly and easy to navigate. Would definitely recommend it
Pros
This software has every function that you need to run a successful email campaign. The detailed reporting is by far the best I have see.
Cons
They have great customer service. But sometimes it takes long for a response.
May 2019
Filip from 4starsgames
Company Size: 11-50 employees
Industry: Gambling & Casinos
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
May 2019
The best e-mail marketing software
We needed a solid e-mail marketing platform with an option to add SMS and this is it, a very good product.
Pros
I like the ease of use, it is intuitive and very powerful. It is easily the best e-mail marketing software I have used so far.
Cons
There are a few bugs, but nothing major.
May 2019
Anonymous
Company Size: 11-50 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
Easy For First-Time Users
Really great - the team and customer service is amazing!
Pros
It was easy to use, especially for someone who has never used this kind of software before.
Cons
It would be nice if it had the option to cleanse email lists as well, but that is asking a lot!
July 2019
Anonymous
Company Size: 201-500 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
July 2019
Top notch service with excellent tools
Pros
The support is out of this world. It's very easy to get a hold of a live person that actually knows what they are doing. Segmenting the database is very easy and takes no time at all.
Cons
Doesn't work well with third-party apps. Forum support is lacking.