All EZ Texting Reviews
1-25 of 140 Reviews
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Jon
Retail, 51 - 200 employees
Used less than 2 years
OVERALL RATING:
5
Reviewed June 2021
Almost perfect texting app!
Anonymous
1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Easy texting review
I didn't get to utilize beyond the trial, but what little time I had I made use of.
PROSI like the fact that it automatically adds email/phone numbers and contact name, three important elements.
CONSYou have the person's name and/or address.
Reasons for switching to EZ Texting
more features and functions with ez texting.
Vendor Response
Thank you for your review! Happy to hear that you enjoyed the free trial. Feel free to reach out if you're interested in hearing more about our different pricing plans or you can access them here: https://www.eztexting.com/pricing Sincerely, Taylor
Replied June 2022
Willie
Insurance, 11-50 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed December 2020
Texting Software with Flexibility
As long as you're getting your money's worth out of the monthly fees, this is a great piece of software for direct sales, but if you're not sure you're going to use it all, do some shopping around to make sure that this is the best deal first. It's truly a great tool; I just wish the unused texts rolled over from month to month, even if there was a cap on how much could be accumulated.
PROSIt was very easy to put together a text campaign, upload the information & store the contact information, and send out tailored messages. This is the one software I found that truly met all of my business needs.
CONSAfter not conducting campaigns for a couple months in a row, it was time for one with over 2,000 recipients. I was really looking forward to leveraging all of the functionality associated with EZ Texting. However, when I logged in to my account I realized that my unused messages did not carry forward from month to month. While that is in the disclosure (I found it when I went back looking for it after the fact) I was very disappointed that I'd just wasted several months of money. I was ready to recommend the software for use across our company, but this drawback had me quickly reconsidering the recommendation.
Reason for choosing EZ Texting
While I'm unable to remember the other products I looked at before signing up with EZ Texting, the reason I decided to go with them was a result of their pricing & functionality associated with MMS texting. Given the situation of the pandemic, it was important to me to put critical information in my messages & MMS was the best option with EZ Texting offering the best pricing for the functionality.
Vendor Response
Willie, Thank you so much for your review! We're glad you found EZ Texting intuitive and enjoyable! We're sorry to hear about your disappointment regarding the monthly credits not rolling over. While that is part of our agreement, we do offer additional "anytime credits" that don't expire for 12 months that some customers purchase ahead of time in case they're expecting to hold off on campaigns for a month but want to jump back in the next month with more messages. Let us know if this helps and we're also happy to have an agent reach out to discuss your plan further. Sincerely, Taylor
Replied June 2022
satpal
Religious Institutions, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2019
Money RIPPERS...extravagant expensive.. Really BAD .. THEY WILL RIP YOU..
I beg you (Who is reading this - AVOID THEM ) I have been their customers for 2+ years and I have started at a low package. without any notification or anything I was robbed in the BRIGHT DAYLIGHT and
PROSLook for other Companies such as TWILIO, TXT180, TellMyCell. BUT not THESE PEOPLE "EZ Texting" OVERALL>> Extremely expensive. You will be forced to pay the EXTRA $$$$... Be aware: They have 2 or 3 companies under names as EZ texting or MOBOMIX. First, they will drop the price to win your confidence and then you will be Robbed in the BRIGHT DAYLIGHT. HIGHLY Recommended to Avoid Them.
CONSScammers, Fake, THE MOST EXPENSIVE, unreliable, BAD ACCOUNT REPS. what else .. for a bad company or team of thugs
Vendor Response
Hi Satpal, we value your feedback and we sincerely apologize that you've had a bad experience. We understand that there may be things in the accounts that customers would like changes to and we are always striving to improve our process and service. We understand your frustration with the expiration of your credits, however, it's is a standard part of our Terms of Service that credits do expire within a certain period of time. As referenced in the last discussion, we're always happy to work to find an equitable solution for both yourself and our company. If you'd like, we're happy to have a manager reach out and discuss those options with you.
Replied April 2019
Karen
Non-Profit Organization Management, 11-50 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
The best we have found!
Overall, we like EZ Texting much better than other apps we have looked at recently and/or tried.
PROSIt’s great for most things we need for a texting application. We send out reminders for lunches and events and also invites for training classes we have. We add a key word and have it set up to auto reply back to texts we send out for training with links to being able to download the volunteer application ahead of training, etc. EZ Texting works great for these things and we use them often!!
CONSThe thing I do not like is the difficulty to follow a conversation or to see when someone replies back to a text message for a training class. It can be done but it’s not very easy. Also, we have previously tried using another program for our departments since you can make (and see) small groups or teams. That program changed their structuring and we have been looking for something to replace it. EZ Texting does not have the same structure but we sure wish they did. We actually need a smaller package - we don’t use 1,000 texts a month so we overpay for what we actually need.
Reason for choosing EZ Texting
EZ Texting was an app that was already being used when I started this job 4 years ago. I do not know what other apps they looked at when choosing this one. We have used Remind for our programs because you can add “teams” and text individually or as a group in a way all can see the conversation. Remind was created for schools and they have recently changed their structure and become very expensive to use.
Maud
Financial Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
The interface should be updated.
I love how easy it is to engage with our potential and existing customers.
CONSThe user interface is running slow. That's why I get bored while using the product.
Vendor Response
Hey Maud! Thanks so much for your review! We're happy to hear that you're able to engage with potential and existing customers seamlessly! That's the goal! When it comes to our interface, we always recommend using Google Chrome, clearing cookies and cache, or incognito window to troubleshoot slowness. If you have any future issues, be sure to reach out to us directly at support@EZTexting.com. Additionally, we're always open to hearing customer feedback on how you'd prefer your interface to look as well! Shoot us an email. Again, appreciate your feedback!
Replied December 2022
Laura
Construction, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Best texting system out there!
Solved all our SMS problems.
PROSWe have been using EZ Text for a few years now. They are incredible for a small business trying to get into SMS. We have been able to implement so many texts, drip campaigns and reminders. All for an affordable price.
CONSThe only option I would love is a reminder text a day before a certain date and time.
Jamine
Religious Institutions, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2020
Good Service
Overall, I love the customer service which is the main reason we've stayed for the last few years.
PROSEZTexting provides excellent customer service. The reps are really knowledgeable about the products & services. They value customers are recommend useful products that will enhance your marketing initiatives.
CONSLately, my texts have not been delivered to Sprint customers on at least two known occasions. It's hard to accept that it's a carrier issue when my audience of Sprint customers were receiving texts from other companies on both occasions.
Vendor Response
Jamine, Thank you so much for your review! We're happy to hear that you're enjoying EZ Texting and that you've seen enhancements toward your marketing initiatives--that is our goal! When it comes to sprint customer deliverability, unfortunately, within the industry, Sprint/T-Mobile have more restrictions with 10-digit sending numbers and one of those restrictions is text limits per number. A way around that is to register your number with us within your account (we're happy to walk you through that via our customer service agents). Thank you again for your feedback and please reach out to us if you're interested in registering your number. Sincerely, Taylor
Replied August 2022
April
Verified reviewer
Market Research, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
FUNCTIONALITY
2
Reviewed May 2019
Just okay texting program
We were using this to send appointment reminders and information to customers. Often we were sending the same message to several people at once.
PROSWhat I liked most is that this is pretty east to use. It did not take long to learn how to use it at all. You can send texts relatively easy to one person or multiple people. You also get a free trial.
CONSWhat I like least is that if you are sending to multiple people, but dont want them to see each others numbers, you have to send each text separately. This is not a good tool for businesses needing to send the same text to multiple customers. It takes a long time to copy and paste and is sort of clunky.
Vendor Response
Hi April, thanks for the feedback! We'd love to address the issues you listed as "Cons" in our system. Text recipients can't see other individual's numbers on a mass text sent from one of our shared short codes. Please feel free to give our account management team a call at 212-255-4663. We're more than happy to share best practices for appointment reminders and provide a tutorial of all our features.
Replied May 2019
Trish
Health, Wellness and Fitness, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2023
Easy to Use, Recommend
Overall I think it was a means to an end. I would recommend for those who need an immediate solution.
PROSIt was fairly easy to use and to create text messages. We used it and zapped it to other software systems that would trigger the text messages. I liked the reporting.
CONSSome features were confusing. I didn't love the management of the contacts in the system.
Adam
Logistics and Supply Chain, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Works great but I pay often.
It has been an overall good experience but I do not care much for the pricing.
PROSI like the ease of use of the product as well as the convenience of not having to send each of my employees a message.
CONSI don't like that I quickly run out of credits and have to buy more. I use my 500 monthly credits in less than 14 days.
Justin
Real Estate, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
1
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed November 2019
Great Idea but Not useful
wouldnt let me use the product they way I have been for over a year then all the suddenly decides im not legit. Refused to credit back to me my unused credits that purchased in good faith. I actually increased my monthly credit expenditure and was excited to move forward then they abruptly want to shut down my process. There are plenty of Other platforms/apps out there that will allow me(and you) to reach customers via text in an easy and affordable way.
PROSAppealing platform with the ability to send messages to customers
CONSThe company doesnt want you to send messages to your customer database if they dont like how your customers opted in to receive those messages. It might be difficult to prove to them your systematic process of acquiring the data if you have various methods of getting clients/customers/prospects to request information from your company.
Reason for choosing EZ Texting
Only because a previous company that I was partnered with was already using it. I should have done more research to find a better product.
Luiggi
Computer Software, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Review of EZ Texting from an Agency's perspective
We are solving a business problem for clients running contests and sweepstakes. SMS messages serve as the first response to consumers interested in being redirected to sites we built.
PROSThe ease of use for training less technical people on how to buy keywords is excellent. The API is great to work with as well.
CONSThe monthly cost of buying keywords gets cost prohibitive. I would love to have more keywords bundled in one price for campaigns that use the same keyword multiple times.
Reasons for switching to EZ Texting
Mozeo changed their API structure.
Donna
Religious Institutions, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed May 2022
Needs better clarity
When I tried to talk to someone about my problems I was passed around and no one wanted to deal with it.
PROSIt was easy and we were able to reach all our members at once.
CONSI felt like things were not clear or easy to understand on the amount of usage or texts you were allowed to use per credit.
Vendor Response
Hey Donna, Thank you for your feedback! We're sorry to hear that you had difficulty getting clarity on our credit system. If you're open to it, I'm happy to have an agent reach out and discuss your specific credit package. I'm also adding a video here that breaks the credit system down further: https://www.eztexting.com/youtube/yt/I4KZePX_sRM Sincerely, Taylor
Replied June 2022
Stacey
Marketing and Advertising, 1 employee
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
3
Reviewed December 2019
Delay Doing Blast
I like the fact that you can have an EZFREE account and only pay for your messages sent.
CONSWhen I blast to my contacts it is always in review for too long and sometimes over a day. I don't care what they say about quality control etc. These are my leads and I obtain them rightfully. I am full aware of Can-Spam rules and can't utilize the system if each time I have to be reviewed. I wanted to set up schools to use the system for "Closer" notifications if there is a storm for instance. This has to be immediate not whenever the EZ team decides. That is why I use only sparingly as a lead capture to use elsewhere.. Other than that it's OK.
Thomas
Transportation/Trucking/Railroad, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed January 2021
Great product
It was good, my business was not successful but that’s my responsibility. For the time I used it it helped me a lot
PROSIt’s easy to use. Can track the data and useful for my business
CONSNot much customer support, need to offer training videos
Reason for choosing EZ Texting
It was recremended from a friend of mine
Vendor Response
Hey Thomas, Thank you so much for your review! We're so happy to hear that you're enjoying EZ Texting and find us...well, easy! For educational videos make sure to check out our website her: https://www.eztexting.com/why-ez-texting/video-tour as well as our youtube channel: https://www.youtube.com/user/EzTexting?app=desktop. Additionally, when it comes to customer support, we hear you and have actively made strides to hire more customer service agents while adding a chat feature to our website directly and customers can always reach us via our email: support@EZTexting.com. Thank you again for your feedback--we strive to grow with our customers! Sincerely, Taylor
Replied August 2022
William
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Ease of use.
Easy to use. Works great. Support is great.
CONSThe software is great. No problem when using.
Daniel
Hospital & Health Care, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2020
Best in Market!
Have used EZ Text at my previous company and my current one. Will continue to use them in whatever organization I find myself in. A must have for me and my team.
PROSEZ Text makes it very easy to upload contacts, either individually or in large groups. Easily storable and setting up texts is a breeze.
CONSThe only downside is when you go to search historic texts, you can't filter to find a specific text which is a bit annoying.
elizabeth
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2020
Thankful for this product
Overall great; I feel I have simplified a process that I was spending way too much time on and I love that I can use QR codes and a cod word to sign folks up for updates.
PROSIntegration-uploading all my customers accounts from an excel file was easy. I love the template features and have started using my own QR code.
CONSMy only complaint is that when I got to start a new message (1 on 1), and I start typing the contacts name it will pull up everyone but that contact whether I capitalize their name or not. I always check if its spelled right and although it is it does not populate them. I have to copy their phone number then paste it into the contact bar then boom, their name pops up.
Reason for choosing EZ Texting
Simplicity & cost
scott
Animation, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed August 2021
Worst Customer Service I've Ever Experienced
Was fairly easy to set up but customer service non existent
CONSI purchased this software and created messages to send to family members to test the functionality. The software would show that the texts had been sent but no one ever received them. After numerous attempts to call the 800 number (no one will answer) and live chat (disconnected 4 times), I finally just asked to get a refund. The chat support person offered to cancel but they wanted to deduct the amount for the texts that never went through. This is the most frustrating customer service or lack thereof that I have ever dealt with. If you are going to provide a service to organizations, you need to have a functional customer service department.
Vendor Response
Scott, Thank you so much for your review. We're sorry to hear about the delivery rate issue and negative customer service experience. Since the industry and carrier transition to 10-digit sending numbers, we've done much to improve our deliverability. Our support team would be happy to assist you with identifying the reasons for your bounced messages and improve delivery. As for the customer service experience, we hear you and agree that this isn't appropriate. We're currently working on rectifying this issue and hiring more customer support. We take our customer's happiness very seriously and don't ever want them to have a negative experience with us. Our chat is open 9-5 EST, M-F and is our most efficient channel, we usually see users get connected to agents immediately there. Sincerely, Taylor
Replied June 2022
Amani
E-Learning, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed December 2021
Short Code Trick
I wrote the billing department for a refund twice because the functionality that I signed up to use was not available. I never used the service one time. I wrote for a refund within an hour of purchasing the product. They have ignored me. I watch every penny and I want my money back.
PROSWhen I used their service before I liked being able to have people text a short code so that I could capture their information. That option is no longer available at the price advertised however the website does not specify this. I called when I realized that the functionality was not there, and the service rep told me that it would cost thousands of dollars for this feature rather than the $39 a month advertised.
Vendor Response
Amani, Thank you so much for your review. We're sorry to hear that you feel as though the short code feature wasn't accurately advertised. We have a pricing sheet specifically for short codes that you can find here: https://www.eztexting.com/resources/dedicated-short-code-pricing. Since the industry and carrier transition to 10-digit sending numbers most texting platforms have been moving their customers over from short codes to regular 10 digit numbers as prices have significantly increased. The good news is, that 10-digit number also has the ability to pair with keywords and capture user phone numbers so the feature is still available. Regarding your billing issue, would you be open to an agent reaching out to speak with you further specifically about your plan? Sincerely, Taylor
Replied June 2022
Stephen
Construction, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
3
Reviewed December 2019
Very easy to use
The ability to confirm delivery like on android phones would be nice, but being able to text customers is a great benefit!
PROSIt has a very simple interface that is simple to use.
CONSWe would have liked a more robust api for us to interface into.
Jonathan
Marketing and Advertising, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
FUNCTIONALITY
3
Reviewed December 2020
Honest Review Used for Advertising Agency
We no longer use EZ Texting as we've shifted programs with this client of ours. Would recommend if you are trying to prospect individual customers in a large CRM.
PROSWe used this product for a client of ours in the home remodeling niche for seniors. This product allowed us to text our potential customers automatically without having individually send messaging. Was used mostly for prospecting purposes.
CONSIntegrating this product with our existing CRM was a bit tougher than expected. Not impossible--but certainly not the easiest.
Reason for choosing EZ Texting
n/a
Zach
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Easy to use and a great way to reach our consumer.
I can do everything on my own without having to have someone else manage or handle. It is a really great way to connect.
CONSHonestly I don't have really any negative feedback. Easy to reach customer service when I need to so all around pretty happy customer.
Ellis
Medical Practice, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2019
Great way to communicate with your customers
We are using it to remind customers of scheduled appointments
PROSIt is so easy to use and personalize messages
CONSLinks can't be embedded into texts. you have to use a link shortener