EZ Texting software


32 reviews(4.5/5)
32 reviews(4.5/5)

EZ Texting is a cloud-based text marketing solution that caters to businesses across various industry verticals and helps them to communicate and share promotional material and alerts with their contacts via SMS messages. Key features include chat, text-to-vote polls, reminders, picture messaging (MMS) and more.

EZ Texting helps users to acquire customers via responses to specific keywords, sign up forms, drip campaigns, text forwarding and recurring messages. Users can engage with their subscribers by scheduling personalized reminders, using multimedia messaging service and collecting their feedback via text to vote.

Users can also manage their communications with customers via text chats and create custom shortcodes to share information with multiple clients. Additionally, EZ Texting supports integration with various third-party applications such as Zendesk, PieSync, EventBrite, MailChimp and more.

Services are offered on a monthly subscription or pay-as-you-go pricing model that includes support via phone, email and online FAQs.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

32 Reviews of EZ Texting

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  • Kelly from www.alabamarivers.org

    Specialty: Non-Profit

    Number of employees: 2-10 employees

    September 2018

    The Best Pro is in their Name! So Easy to Use!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    If you need to send a marketing message, a coupon for tracking purposes, or want to hear back directly from your customers, this is the best software on the market for those needs! I suggest creating a campaign around texting and offer discounts and coupons with codes you can track to see when is the best time for delivery, etc. and that is so super easy with EZ!

    Pros

    This software is so very easy to use - for any level of marketing experience. Anyone trying to reach a mass amount of customers with one simple message should really consider texting software and EZ Texting is the best out there, hands down!

    Cons

    I would like for there to be a way to send pictures universally through this software and there currently is not.

    This review was submitted organically. No incentive was offered
    Review Source
  • Deb from Bluffton university

    Specialty: Education

    Number of employees: 201-500 employees

    September 2018

    Easy to Use

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    This software has made it so easy to send out marketing texts. The price of this product is worth every penny.

    Cons

    EZ Texting doesn't have a lot of bells and whistles, so if this is what you are looking for this is probably not the product. However, for quick and easy this is great.

    This review was submitted organically. No incentive was offered
    Review Source
  • Chuck from IR Technologies

    Number of employees: 51-200 employees

    August 2018

    Simple and reasonably priced to reach contacts that you have phone cell phone numbers

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I would like to find out how Google Analytics reports on the hits that come from my texts. Please call or email with this information.

    Pros

    There is no way that I know of to tell if your potential contacts gave you a land line or a cell phone that can accept a text. To solve this problem by first text was to confirm that he wanted to receive my text message .

    Cons

    I would like to see more statical feedback like I get rom Constant Contact on my email list.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    There is better out there

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    It is a great introductory level system, good for businesses or companys that have less that 100 contacts.

    Cons

    If you are looking for something to use to run customer loyalty campaigns or reminders, I would try to find something else. Can get very messy if it is unorganized. There is no text automation or schedules. If you do not not create a group to text and enter each person into that group. Every phone number you have you must create a contact for and subsequently add them to where they need to go, this gets tedious with large contact lists especially since there is no way to upload data. It can get expensive, payment is based off how many "points" you buy and each SMS will cost you points. If you send about one SMS a week you will need to buy more points frequently.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: CallFire, CallFire

    August 2018

    Thank you for your review. All accounts are equipped with Reminder and Drip Campaign functionality, as well as options to save commonly used templates and large contact uploads with online templates for greater ease of use. I¿d strongly suggest you speak with our Client Success Team - they can provide tutorials, share best practices and help implement proven SMS strategies. In fact, they'll also provide guidance on how to reduce your costs with monthly plan based on your anticipated usage. I invite you to give us a call at 424-268-8965. Happy to work with you moving forward!

  • Steven from Steven M. Huffstutler, DDS

    Number of employees: 2-10 employees

    August 2018

    New user of the service.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Excellent, efficient communication with clients. Very cost effective, and very quick replies as opposed to phone calls or email.

    Pros

    Extremely easy to use, efficient, excellent tool for communication with clients! Very detailed ability to integrate with other functions or simple, basic setup. Beta "Chat" feature I really enjoy, and so do clients.

    Cons

    No concerns with any features. Every feature works as anticipated/expected.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Willie from Capital City Seventh-day Adventist Church

    July 2018

    Very easy to use. Effective and quick way to communicate with various groups.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to navigate. Need little to none customer service. Thanks for service it has made a huge difference in communicating with my audience.

    Cons

    others use the same keywords...

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Amaan from Marriott International

    Number of employees: 51-200 employees

    July 2018

    Ease of use and catered to meet the exact requirements

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use and accuracy. When I searched for a solution this exactly matched the criterion I was searching for.

    Cons

    If the pre packaged rates can come less than the normal SMS amount in Canada then to would be better. At present it comes very close. But the advantage being ease of use makes this a choice.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Iman from Lola & Baxter

    July 2018

    Great team, great platform

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I operate a meal prep company that requires the ability to send reminder texts and marketing outreach texts as well. I found EZ texting via Instagram, and went to the site where I typed questions into the instant message feature. Kaitlyn quickly responded and set up a demo for ez texts platform. Kaitlyn was an outstanding rep of the company. The product is exactly what our company needs and I'm excited to do business with EX texting a large part due to Kaitlyn's positive personality and extensive knowledge of the platform.

    Cons

    None at this point. I would like the ability to have a template set up where I could send a text to an individual by clicking the template and the number I have saved on file, not just for groups. It may exist but not that I've noticed.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Stan from Modern Woodmen of America

    Number of employees: 1,001-5,000 employees

    July 2018

    It's still early, but the onboarding process to effectively utilize this service was great.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Again, it's still early, but I think it will help me maintain value added contact with current clients and those I'd like to be clients.

    Pros

    Simplicity of Txt's to clients, and the customer experience provided by EZ Texting. When I signed in, my first time, the AE had listened closely enough to have the different "groups" I'd be texting already preloaded in my "New Contact" template. She made things so easy. I think this system has room for me to grow with videos, pics and such too.

    Cons

    Although I don't worry over this, I still don't understand differences between the MMS and SMS texting with this service even after asking in the chatbox area. I don't know if I am charged two credits for including a vid/pic or not. This could be MY fault, as I'm not too tech savvy. I need to inquire again.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Dalia from Mind Body & Massage Spa

    July 2018

    Best Business Text and Email software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Not like... What do i Love about this software? Everything! First 500 customers, Free. Customer support is ready to answer questions. So easy to use. You dont have to give your customers your personal number. So many options to choose from. I recommend trying Eztexting first. You wont regret it.

    Cons

    There is nothing that i can think of that i like least about this software. Maybe if the software was no longer available.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Alain from Pacifica Graduate Institute

    Number of employees: 51-200 employees

    June 2018

    Very easy set up, and customer support is solid. An excellent product, and very affordable.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    An emergency text alert system.

    Pros

    The setup. The web interface is very easy to use. Also, it can be basically "pay as you go," unlike other competitors.

    Cons

    Nothing so far. I have not encountered any cons to this software. That being said, we are using it solely for emergency purposes, not marketing purposes.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Cary from American Corporate Services

    June 2018

    Very Good

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I am not very software literate and when I stumbled getting set up they were right there to help with phone support.

    Cons

    I really can't say anything bad about this product. It does what it says it will is fairly easy to use and has good support. What else is there/

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Paul from Cenvivo

    Number of employees: 11-50 employees

    June 2018

    Use for maintaining contact with a database of customers and vendors.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall not a bad product for the money and for a company requiring basic texting services. Not super-sophisticated but easy to use.

    Pros

    Pricing plan is simple and low cost. Though not offering as much functionality as more robust texting platforms, it has enough features to maintain campaigns for basic texting needs for a small business.

    Cons

    Would probably not be best for a larger company with significant texting needs and more sophisticated requirements.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Michelle from Children's Dental Associates NLC

    May 2018

    Great tool for notifying our staff of global changes.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Super easy to use and my staff loves it. It has been a great way for us to get the word out quickly

    Cons

    I would like an app so I can use it with my smartphone and not have to get on a computer, other than that we don't have any other issues.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Michael from Buies Creek FBC

    Number of employees: 2-10 employees

    May 2018

    GREAT! Easy to use and perfect for our needs.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    EZ Texting is as the name suggests; easy to use. We use it for special announcements and the quick delivery is perfect for us.

    Cons

    There is nothing that we need that EZ Texting doesn't provide. This has been a great addition to our communication strategy.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Anace from Park Ave Med

    Number of employees: 2-10 employees

    May 2018

    Could not load contacts, did not refund money

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Nothing.

    Pros

    The software is easy to use. Easy to set up. They are not very expensive but there are cheaper software out there and some of them have more services.

    Cons

    Customer service is relatively OK, but they don't tell you that the software sometimes does not integrate with the EHR, Practice Fusion. So we downloaded all our contacts from Practice fusion and tried to upload the contacts to EZtexting without success, despite the help of customer service. We tried to upload them 4 times with no luck.
    They refuse to refund our money even though we did not use the software the whole first month.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Erik from Never Quit Never

    May 2018

    Best of all the text companies to use. The five the most for your money and their costs are the lowe

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Lowest cost compared to all the other and they give the most. They actually work with some of the nation's largest brands as they are BY FAR he best for your money

    Cons

    I am a perfectionist and so this may surprise you.... but there is not one con. I would know after using 3 other next services and EZtexting blows everyone else away.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Spencer from Health Quest Chiropractic

    Number of employees: 11-50 employees

    April 2018

    Incredibly valuable, easy, fast, free!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A platform for totally FREE texting for clients, as opposed to using an employee's cell phone. I also benefited from the ease of use, the speed of the software, the overall functionality, and the ability to schedule texts and send to several numbers at once. 10/10!

    Pros

    I like the most that this software is free to use. Your company gets a certain number of text messages per month it can use for free before having to update to a paid version. It is incredibly easy to send and receive text messages. It is also much easier to type messages on a keyboard than on a phone. You can send mass texts and you can schedule them, which is really neat. It is fast with minimal loading times. The layout is easy. Without any experience and little instruction, my company was using this software to send out scheduled follow-up text messages without any issues.

    Cons

    I like the least the fact that each text is limited to a certain amount (I believe it's 160) characters. However, I understand their reasoning behind it. I have no complaints!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Zach from ScoreMore Shows

    April 2018

    Easy to use and a great way to reach our consumer.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I can do everything on my own without having to have someone else manage or handle. It is a really great way to connect.

    Cons

    Honestly I don't have really any negative feedback. Easy to reach customer service when I need to so all around pretty happy customer.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Maria from Real Estate

    March 2018

    Very helpful!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This program is a great tool for when reaching out to clients. It is very hard to get a response from emails and being able to text clients, sending out reminders and information quick is exactly what we want and are happy with! Its easy to use also which is a big plus!

    Cons

    We have been using the system for 6 months and have no issues. The systems has been working great.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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