EZ Texting

RATING:

4.3

(143)

About EZ Texting

Since 2004, EZ Texting has served over 210K customers, setting the standard for business texting in the U.S. and Canada. Our top-rated cloud-based platform includes bulk texting, MMS, delivery reports, reminder campaigns, text polls, keywords, textable numbers, and text-to-landline capability. EZ Texting’s messaging solutions help you provide better customer service, streamline communications, grow and nurture your leads, and improve your outreach efforts.

EZ Texting Pricing

Starting price: 

$25.00 per month

Free trial: 

Available

Free version: 

Not Available

Your EZ Texting dashboard where you can view recent activity, send a message, check your inbox and much more.

EZ Texting Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for EZ Texting

1 - 5 of 140 Reviews

Jon

Retail, 51 - 200 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed June 2021

Almost perfect texting app!

Anonymous

1 employee

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Easy texting review

I didn't get to utilize beyond the trial, but what little time I had I made use of.

PROS

I like the fact that it automatically adds email/phone numbers and contact name, three important elements.

CONS

You have the person's name and/or address.

Reasons for switching to EZ Texting

more features and functions with ez texting.

Vendor Response

Thank you for your review! Happy to hear that you enjoyed the free trial. Feel free to reach out if you're interested in hearing more about our different pricing plans or you can access them here: https://www.eztexting.com/pricing Sincerely, Taylor

Replied June 2022

Willie

Insurance, 11-50 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed December 2020

Texting Software with Flexibility

As long as you're getting your money's worth out of the monthly fees, this is a great piece of software for direct sales, but if you're not sure you're going to use it all, do some shopping around to make sure that this is the best deal first. It's truly a great tool; I just wish the unused texts rolled over from month to month, even if there was a cap on how much could be accumulated.

PROS

It was very easy to put together a text campaign, upload the information & store the contact information, and send out tailored messages. This is the one software I found that truly met all of my business needs.

CONS

After not conducting campaigns for a couple months in a row, it was time for one with over 2,000 recipients. I was really looking forward to leveraging all of the functionality associated with EZ Texting. However, when I logged in to my account I realized that my unused messages did not carry forward from month to month. While that is in the disclosure (I found it when I went back looking for it after the fact) I was very disappointed that I'd just wasted several months of money. I was ready to recommend the software for use across our company, but this drawback had me quickly reconsidering the recommendation.

Reason for choosing EZ Texting

While I'm unable to remember the other products I looked at before signing up with EZ Texting, the reason I decided to go with them was a result of their pricing & functionality associated with MMS texting. Given the situation of the pandemic, it was important to me to put critical information in my messages & MMS was the best option with EZ Texting offering the best pricing for the functionality.

Vendor Response

Willie, Thank you so much for your review! We're glad you found EZ Texting intuitive and enjoyable! We're sorry to hear about your disappointment regarding the monthly credits not rolling over. While that is part of our agreement, we do offer additional "anytime credits" that don't expire for 12 months that some customers purchase ahead of time in case they're expecting to hold off on campaigns for a month but want to jump back in the next month with more messages. Let us know if this helps and we're also happy to have an agent reach out to discuss your plan further. Sincerely, Taylor

Replied June 2022

satpal

Religious Institutions, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed April 2019

Money RIPPERS...extravagant expensive.. Really BAD .. THEY WILL RIP YOU..

I beg you (Who is reading this - AVOID THEM ) I have been their customers for 2+ years and I have started at a low package. without any notification or anything I was robbed in the BRIGHT DAYLIGHT and

PROS

Look for other Companies such as TWILIO, TXT180, TellMyCell. BUT not THESE PEOPLE "EZ Texting" OVERALL>> Extremely expensive. You will be forced to pay the EXTRA $$$$... Be aware: They have 2 or 3 companies under names as EZ texting or MOBOMIX. First, they will drop the price to win your confidence and then you will be Robbed in the BRIGHT DAYLIGHT. HIGHLY Recommended to Avoid Them.

CONS

Scammers, Fake, THE MOST EXPENSIVE, unreliable, BAD ACCOUNT REPS. what else .. for a bad company or team of thugs

Vendor Response

Hi Satpal, we value your feedback and we sincerely apologize that you've had a bad experience. We understand that there may be things in the accounts that customers would like changes to and we are always striving to improve our process and service. We understand your frustration with the expiration of your credits, however, it's is a standard part of our Terms of Service that credits do expire within a certain period of time. As referenced in the last discussion, we're always happy to work to find an equitable solution for both yourself and our company. If you'd like, we're happy to have a manager reach out and discuss those options with you.

Replied April 2019

Meaghan

Marketing and Advertising, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed November 2022

Was the best out there before recent changes

Customer service is typically pick to respond when needed, however we did have a several week wait for an issue on our end to be remedied by the company, with no communication throughout those weeks even with weekly contact submissions on our end. The product is great for the most part, but the recent changes and customer service issues are enough to break my loyalty with them and consider companies elsewhere to see what our outside options are.

PROS

EZ Texting is easy enough for just about anybody to use - surely where the name came from. On certain packages, MMS messages are only charged at a single credit where others are double or triple.

CONS

Within the last year, they have changed the account features which now require an upgrade to send instant messages. We pay thousands of dollars throughout the year for our usage, but are now asked to upgrade if we want our messages to continue being sent instantly, otherwise we are looking at a 40 minute delay.

Reason for choosing EZ Texting

We have considered changing quite a few times, however the ease of use with EZ Texting and the cost of our custom plan, while not the cheapest out there, have made it more convenient to stay rather than begin the process with a new company.

Vendor Response

Hey Meaghan, Thank you so much for your review--we genuinely appreciate the feedback and look to grow from it. First, we're happy to hear that you find us easy to use! In order to increase the delivery speed of your messaging, I suggest upgrading to a high-volume sending number (A2P). The numbers we assign for free to accounts send at a speed of 45 messages per minute. This works for non-emergency users who do not have a large contact list for messaging. Since it sounds like you will be needing faster delivery, registering your number with the carriers will provide an increased delivery speed for SMS messages, up to 720 msg/min (1 message = 1 SMS message, 160 characters or less). Registering and maintaining the number comes with a $25/month fee. More information on the price and details can be found here: https://eztexting.force.com/answers/s/article/What-is-an-A2P-number-and-why-should-I-upgrade? We hope this information helps and, as always, if you have any issues, please make sure to reach out at support@EZTexting.com

Replied December 2022