EZ Texting Software

EZ Texting Software

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About EZ Texting

Since 2006, EZ Texting has served over 165K customers, setting the standard for SMS messaging in the U.S. and Canada. EZ Texting is a cloud-based platform that includes bulk texting, MMS, delivery reports, reminder campaigns, text polls, keywords, textable numbers, and text-to-landline capability. EZ Texting’s messaging solutions help you provide better customer service, streamline communications, grow and nurture your leads, and improve your outreach efforts. ...

EZ Texting Pricing

Monthly Plans start at $19 dollars and include free keywords. Try EZ Texting for Free - no Credit Card required.

Starting price: 

$19.00 per month

Free trial: 

Available

Free version: 

Not Available

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EZ Texting User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

4

Functionality

4

Showing 1 - 5 of 127 reviews

Jon

Company size: 51 - 200 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

June 2021

Almost perfect texting app!

User Profile

Augusto

Verified reviewer

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

March 2018

Message tool for improve your business

Pros

This tool is amazing, I never thought that message tool nowadays it could be so useful, you can improve your business sending and be receiving text of a specific topic, you are able to reach more people because this technology is more friendly than use a social network, and you can save money with their plans, because you can send thousands of sms with only one pay.

Cons

It is a little expensive because they do not have an annual subscription, you have to pay your plan monthly, and that can be a lot of money if you manage a small business.

Response from EZ Texting

Thank you for taking the time to review EZ Texting! We take these reviews very seriously and we appreciate the feedback. We are so happy to hear that you have found us useful for your small business! In response to your cons, we actually do offer annual plans and pricing. Please give us a call at 800-753-5732 and our team will help find the right annual plan for you!

Replied March 2018

Julie

Company size: 2-10 employees

Industry: Government Administration

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2019

So easy and useful

I use the service to send out surveys and it has really increased the response rate from when I was just sending the survey by e-mail.

Pros

I like that the set up was so fast and easy. I was able to use the service right away and with free credits to try it out before I had to purchase anything. It allowed me time to ensure the service was right for my needs and really see the benefits for the company before making a commitment to it.

Cons

I think that the thing I like least is that when I send a text that is longer, it shows that it will be sent in two messages. I would like the message to be sent all in one especially when I am sending a link.

Reasons for choosing EZ Texting

I choose EZ texting because of the ease of set up for the free trial and didn't require a credit card to start the free trial.

User Profile

Tiffany

Verified reviewer

Company size: 11-50 employees

Industry: Non-Profit Organization Management

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
2

Value for money

out of 5
3

Customer support

out of 5
2

Functionality

out of 5

February 2019

Beware: Your Unused Credits Expire!

Mass texting is a great business solution but I would be looking for another company to work with if it weren't basically impossible to do that without losing all of our following. Once you start with them, I don't see how you could ever switch to another company, so do your research. The other major con of EZ TEXT is that you can only run one company per account. So say for example, you own more than one restaurant and you need more than one account to sent out messages- you would have to have two separate accounts with this platform.

Pros

It's relatively easy to learn how to use and the customer service chat works very quickly.

Cons

BEWARE: If you don't use your credits within 12 months they will expire (in other words: if you don't text the entire amount of times/numbers that you have paid for within 12 months you're outta luck-- or money rather). Our company only lost about $100 but I imagine it could be alot more, depending on how much you are planning to text. When I called to try and figure out where all of my missing credits were, they offered to add the equivalent of $25 back to my account. This is technology- there is no reason why they couldn't just give me back all that I paid for, that was unused, as a one time courtesy. I was on a default setting to keep adding credits to my account when I got to a certain number. Don't get me wrong, I should have read the fine print, but NOBODY wants to pay for something that they don't get to use. If I wanted to do that, I would join a gym.

Response from EZ Texting

Tiffany, sorry to hear about your credits expiring. We understand your frustration and invite you to reach out to our Account Management and Support Teams to discuss the specifics of our your account and help insure you're maximizing its most powerful tools too! Also, we love having multiple businesses run from a single account. In fact, our most successful clients are small to medium size business owners that utilize a single account to communicate with their customers across multiple locations. We also offer a white label solution that allows our clients to create and assign as many accounts as needed. Please know that we're here to help and available Monday through Friday, 9am to 8pm EST at (800)753-5732

Replied February 2019

Casper

Company size: 2-10 employees

Industry: Entertainment

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2022

Great SMS marketing

From the time I signed up to sending my first message, it was all very intuitive. I'm used to email marketing and this works in a very similar way. So similar I'm surprised the email programs don't have it. But maybe it's better to have it separate. At least this is simple and fun to use.

Pros

It's easy to use and does exactly what I wanted: bulk texting

Cons

The only thing I'd like added (and I haven't used all features yet to be sure) is in contact deletion: when I send a manual follow-up message to a group of people I recently contacted about coming to our concert, I clone the group, then delete the contacts that already responded they couldn't attend the event. This seems to be done one by one. It would be nice to be able to select multiple contacts. But it's a small thing.

Reasons for choosing EZ Texting

Attentive told me I was too small. They didn't recommend anything so I just picked a top rated product that seemed to fit what I needed. And I love it.

Response from CallFire

Hey Casper! Thank you so much for your review. We're so happy that you're enjoying EZ Texting. As far as the contact deletion goes, if I'm understanding you correctly, you should be able to delete more than one contact at a time, check out this link for further information: https://eztexting.force.com/answers/s/article/How-To-Remove-Contacts-From-A-Group. As always, though, please reach out if you need more help or information. In the meantime, I will pass along the feedback to our product teams to develop a better process for this as we can 100% see the value. Thank you again for your feedback!

Replied July 2022

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