Ease of use. We are able to use Flipcause for all of our financial backend needs. Campaigns can be tailored to use peer to peer fundraising, event ticket sales, merchandise sales and volunteer management. The platform is also donor friendly and gives the donor the option to cover all fees so that more funds come to us. They will also design individual campaigns for us - this is HUGE for a small staff of two.

Like with anything new the hardest part is simply learning the basics! I have found it hard to find tutorials on my own but their customer service staff is so quick to respond that it really is a non-issue.

Overall I can't thank Flipcause enough for all their support. As a grassroots organization without a team to manage our online presence, the team at Flipcause has literally been AMAZING and helpful with all our requests in a timely manner.

The best part about Flipcause is the support team you get to help you set up websites, campaigns, and online donations. It saves us so much time not to have to learn an entirely new platform. It's like having an entire team working for our success on demand. Thank you Flipcause!

In my experience, the donate page has to open to a new tab in order to work and this extra step is confusing for donors and not user-friendly on mobile devices.

Not one benefit. This was supposed to be for our agency website. We serve the homeless with severe and persistent mental illness and did not receive the support needed. What a waste of money - $3,600 + a pending $1,800 that I am currently disputing with our credit card company.

I have nothing positive to say about this company!

We never got it to work. We paid for it for 2 years and now that I'm trying to terminate the 3rd year that I did not request, I am being given the run around.

My experience has been outstanding. Quick response time. Supportive help.

The ease of use and supportive team makes this software great!

I really enjoy many factors the only downside is the lack of auction software makes it cumbersome.

Flipcause is always easy to contact and work with. We're super happy with our partnership.

Flipcause helps us do more with less. Our previous software was expensive and to have full functionality it would require us to pay more, but with Flipcause we have everything at the one price. We're able to do everything we need from campaigns to event sign-ups and everything in between. The big thing we love is how much we can customize every element.

I wish we had more ability to contact our donors within different segments to help drive donations.

Great overall experience. Have raised over $2M since incept with the software. Support department is good to respond to any problems.

It's fast and easy to create impactful campaigns and launch them online. You have creative control over the output. They are not "cookie-cutter" pages.

There is nothing I don't like about the software. I don't like having to use the payment processor Flipcause chose, but it is a condition of the software use. Rates are too high and transfers are taking too long.

After a brief period, I was able to use Flipcause with ease. A giant improvement over doing everything manually on Google sheets. I can easily see who is donating, how much, and when.

Some aspects are non-intuitive and cumbersome. I don't always quickly find what I am looking for if I am doing anything beyond routine activities.

Great!

Helpful and resourceful. Ease of use and lower cost.

None at this moment. Flipcause has been a breeze to use since we started.

So far so good.

Great customer service via email. Have made our site very nice and accessible.

Wish I could talk to someone on the phone regarding switching our site to my name.

Easy to track records.

This website is everything you need to be able to run a closely monitored business when it comes to fundraising efforts.

I am told by my web designer he needs to use a 3rd party website to create the layout I enjoy while FlipCause tells me I do not.

We are a small organization with a very small staff, but we serve a large five-county region. Since we've had Flipcause we've become so much more efficient in connecting with people and creating relationships with them. We have been able to run reports that help decide in what direction to move our organization. The pandemic has not slowed our growth due to the type of demographic we serve and it's been really important to have a CRM that does all the work for us as far as reporting, tracking, event planning, and helping decide our next moves. It's also been helpful in analyzing who our donors are, something an organization like ours wasn't able to do before. I would say Flipcause has been in the forefront of our growth as an organization. Our Team at Flipcause is extremely professional and knowledgeable. They are also very quick to respond to a question or if we need help, even though we are on the opposite coast. They make it easy to contact them through their website or by email. As the administrator for Flipcause on our end, and as the outreach director, it's good to know I have their support - they're a great scaffold and because of that my anxiety about making sure everything works is alleviated!

We love the ease of use. The Contact Database is user friendly for all our staff. And as the Outreach Director for our small organization it's taken minimal time and effort to learn how to do our own campaigns. It allows us to be more creative, and build campaigns to integrate into our website which we would not have done before because we would always have an outsider do it for us with more time constraints and less flexibility. This has really helped grow our organization. But even better is that someone from Flipcause will do all the work for us if we are not able as part of our subscription, and at no extra charge. This alleviates so much stress! The other part we really like is that we can build and manage our own website. Being an organization with constant information changes, this is so important and helps our website be more inclusive because we can do our own updates anytime we want. The platform is user friendly, but again, Flipcause can do it for us at NO EXTRA CHARGE if we need it. For a small organization this is amazing!

Would like to have an integrated email blast system instead of having to use a separate platform like Mailchimp or Constant Contact. We hear it's coming!

Website maintenance. Consolidating payments, donations, events into one place.

We have been using Flipcause to manage our website, donations, payments, and events. The program and service has been a huge help and customer service is a great time saver on those busy days when you need something posted/done and don't have the time to get it done.

The reports could be a bit more streamlined and easier to arrange. I need basic info like name, contact info, their registration type, or donation amount, etc. I would also like to see how many registrations a person has instead of seeing their name 10 times in a list. Its very time consuming to condense the lists to use at check-in/to track donations/registrations.

I was brand new to using websites, campaign management, and donor management. Flipcause was recommended to me by a colleague at another Agency. The customer service is exceptional! They are so responsive and patient with my endless questions and over time, I have learned to do things on my own that I didn't initially think I could do! From the look of our website to the customer service provided, I couldn't be more pleased.

I love all of the features Flipcause offers. When I decided to go with Flipcause, the customer service walked me through every step of migrating away from our WordPress platform to Flipcause. The website looks wonderful, my volunteers are using it and I much more confidence in my role as a website/donor manager!!

I can't think of anything at this time.

There are so many good things about this platform including ease of not having to pay for our website. We can sell tickets to events and signups for volunteer opportunities.

User Friendly and excellent team response to questions

It takes way too long for us to get our money. It can take up up to 2 weeks which is not acceptable especially at yearend when so many people are donating but those dollars do not end up in your bank account for the end of the fiscal year. It makes me want to look for another platform.