All HighLevel Reviews

1-25 of 65 Reviews

Sort by

Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.

Dave

Real Estate, 1 employee

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed August 2022

My all-in-one solution and silent partner

User Profile

Allen

Verified reviewer

Health, Wellness and Fitness, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2024

Great alternative to keap an activecampaign

PROS

Go high level. Lets me create automated SMS and email campaigns and can interface with almost every other software out there via its API

CONS

It is costly that some of the other options out there, but it does have a lot more features. I did find it a little bit difficult at first to get started as far as creating automations.

User Profile

Gideon

Verified reviewer

Marketing and Advertising, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2022

My all-in-one solution and silent partner

HighLevel is my main business software: Everything else in my stack must integrate well with it for me to even consider using. A browser tab (or tabs) with HighLevel is ALWAYS open on my desktop, and it streamlines so many of my marketing & operations that I couldn't be in business without it.

PROS

Having an all-in-one solution for email/SMS campaigns, funnels, scheduling, and CRM saves me hours or headache, time, and thousands of dollars on separate services from single-purpose solutions that needed to be integrated together.

CONS

Rare webapp glitches. Wish the Apple calendar integration there.

Reason for choosing HighLevel

HighLevel had a much simpler automation-building UX at a much lower price point

Reasons for switching to HighLevel

HighLevel provides more complete features than either of the software it replaced in my workflow for much less expense

User Profile

Beven

Verified reviewer

Marketing and Advertising, 2-10 employees

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2024

Stay well clear of this one

when you sign up they treat you to a call where the opporates that is meant to familiarize you with the platform only spends his time trying to get your card on file. For me it was a simple $1.15 for a phone number, which I told him I have already, but apparently I needed it for tracking and automations. I spent 5 days setting up the backend and have not even created the website or spoke to any one the resembles a client when the first deduction of my card was made. They charged me almost $24 for what the said is a automated charged that cannot be turned off that will to keep a positive balance in my account, this is after they said that I have 100 free sms credits. The very next day the billed me again $10 for monies that was spend, keeping in mind I have not done anything with the system besides configure. So the free trial is not free and the free credits, is just so they can sound cool, it's not real and it's not free. They also refuse any form of refund, and they also refuse to delete my account as they say my trial is still active for another 24 days. I am also not able to delete the card they have on file in my account, so this means that will be billing me for ghost activities for the next 24 days. My advice stay away, it's a scam and should not be included in any offer you take to your clients, because their behavior will cause you to have to explain to your clients why the are being billing for nothing. This will put your agency in jeopardy, while they sit back and make all the money.

PROS

I can't think of any pros to mention, this is a scam company.

CONS

The entire thing is a con, from onboarding right trough the trial. That is never free, Thus the con.

Vendor Response

Hi Beven, we're sorry to hear you had such a bad experience. Overwhelmingly, the top feature used by HighLevel users is SMS marketing, which is why purchasing a phone number and funding credits to send and receive SMS messages is one of the first things we cover during onboarding. Making phone calls and sending/receiving text messages incurs costs charged by the cell carriers and Twilio, which is why we have to charge for it in app (and why you had to agree to the charges when you activated it). It's worth it though as text messages have dramatically higher open and reply rates compared to email marketing, which is why hundreds of thousands of businesses use HighLevel to send/receive texts every day. All that being said, it sounds like you're not at a point where you're ready for SMS marketing, so our team should have done a better job of getting you set up with our website builder if that's what you were most excited to use HighLevel for. I'll be sure to review this with our team.

Replied March 2024

Daniel

Marketing and Advertising, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

After years: The first truly impressive All-in-One Marketing Suite

PROS

I just love that I can do everything I'd ever need to do in marketing for any business for a laughable price, for as many clients I want.

CONS

The complexity of High Level is not to be trifled with. While it's absolutely great just what you can do with it, especially as an agency with many marketing clients, the sheer amount of features and integrations means overwhelm if you don't really know what you're doing. Also, High Level seems to be the fastest Marketing Suite on the planet when integrating new features like AI, WhatsApp Messaging and more... yet, if you're even faster than they are, it's sometimes tricky to integrate your solutions to theirs.

Anonymous

2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

5

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

Reviewed February 2022

I love this platform and everything that it already is and will be. (-support)

PROS

I love how the HighLevel team is so incredibly involved heart and soul with the platform. I love the community of people giving so much to help each other out. I love the platform itself, it is very robust and getting bigger by the week. It's quirky sometimes. But, it is what it is. For every quirk there are 10 more things that are awesome to counter balance that. Makes it incredibly easy to whitelabel with my own agency and sell copies to clients, full SaaS mode and make HUGE ROI.

CONS

SUPPORT. They try. But, it feels like when I ask a question I'm askinga High School technology class a question and the response REALLY is them taking a stab at thier best thoughts on how to handle an issue...but... more often that not "I need to get this to _____other department__ so they can fix this" is the answer given and it becomes a nightmare. Billing emergency? chat takes your problem and forwards to billing. NO ONE will email/call/text/follow up. It's common to expect 10-15 days to hear that the issue isn't really an issue because it's been resolve by something else, or during those 15 days you find a workaround or something to no longer have that issue......so you just kind of move on.

Reasons for switching to HighLevel

Clickfunnels no longer cared or worried about the little guys. They were only focused on producing more content for someone to consume rather than focus on the consumer making an actual business and earning income.

Anonymous

1 employee

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

5

CUSTOMER SUPPORT

1

FUNCTIONALITY

5

Reviewed January 2022

GoHighLevel Review for Agencies & Marketers

GoHighLevel provides a one-stop-shop to manage every facet of your agency or marketer’s business. The platform has everything you need to grow your business, and it’s easy to learn and use. If you’re an agency owner/manager with limited time, I highly recommend checking out HighLevel; it will save you hours every week. Just be willing to wait on them improving their CS.

PROS

What if you could have the perfect combination of productivity tools in one place? Now you can, with GoHighLevel, an all-in-one sales and marketing platform that lets you sell your products and services like never before. With so many features to choose from, it’s easy to see why GoHighLevel has already helped so many agencies and marketers thrive! It allows us to manage our sales pipeline, marketing efforts, and analytics data in one place. It cuts out a lot of back-and-forth between various software and frees up our time. Its user interface is sleek, plus it’s beautiful! And we love that there’s a free trial available so we can try it out before deciding if we want to buy it.

CONS

It was hard to understand and navigate at first. But I guess that’s expected when you look at how many features there are. Once I got used to it, I started learning how to use different aspects of it. To their credit, they do have training videos that explain a lot of stuff. They also have customer support which TBH was somewhat slow and disappointing! The response time wasn’t as quick as other platforms I had used before. If something is broken or wrong with your account, be prepared to reach out multiple times.

Reason for choosing HighLevel

The marketplace is full of software designed to help agencies and marketers manage their sales funnels, from top-of-funnel lead generation to bottom-of-funnel customer retention. But if you’re like most businesses, you’ve probably got multiple tools trying to tackle each piece of your funnel—making it hard to track everything and work more efficiently. That’s where HighLevel comes in. They combine a CRM with email marketing into one powerful package that seamlessly integrates with other major platforms.

User Profile

Jeanette

Verified reviewer

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Highlevel is the BEST All-In-One Platform!

Once again, I LOVE Highlevel! I am a solopreneur and I don't consider myself tech savvy. Highlevel makes me look good because I was able to use their training videos plus their YouTube channel and build my own website, create my workflow automations, create my pipelines, and build my course memberships. Customer support has been more than willing to help me and they always have a solution. Highlevel is super user-friendly and doesn't require an IT degree or coding to create websites or landing pages. Yes, there is a learning curve because the platform is so robust. However, once I started working in the platform every day, it was very easy to navigate through and very intuitive.

PROS

I LOVE Highlevel! It does everything! Seriously. Before Highlevel, I had a platform for my website with a CRM. I had a platform for my online scheduling. I also had a platform my EMR. Highlevel replaced all of that. Highlevel is my website, my CRM for texts and emails, my landing page for my products, my dashboard tracker, my membership course creator, and eventually it will be my scheduler and host my online Shopify store. Highlevel allows me to do everything in one place + it is HIPAA compliant. It integrates with Twilio, Google, Stripe, and Shopify +more! Customer Support is amazing, too. They are very responsive and have always been able to solve my problem. In addition, Highlevel offers a great affiliate fee if you refer other people to them. I need to take more advantage of their affiliate program because it is robust!

CONS

I wish Highlevel offered a blog and podcast feature. I also wish they allowed gift certificates or promo discounts because I offer memberships and packages for my services. When I run promotions, I would like to be able to allow my clients to enter a promo code. Highlevel currently does not offer this; however, they were very open to my suggestion. I am confident that Highlevel will address these issues and eventually integrate a blog, podcast, and promotional codes for their users. They are constantly trying to improve their platform, be ahead of the competition, and open to suggestions for improvement.

Reason for choosing HighLevel

Highlevel had everything I need and seemed to be easier to navigate.

Reasons for switching to HighLevel

Highlevel is an all-in-one platform that does everything I need without having to log in to multiple platforms.

Wayne

Marketing and Advertising, 2-10 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed February 2024

Worst support I have ever encountered.

The initial training is not enough - barely enough to get you started.

PROS

HighLevel has many good features. Email templates and campaigns.

CONS

Their support is terrible. I can hardly understand most support staff as their English leaves a great deal to be desired. It takes forever to get through their question tree to get service. Just about everything has to be "escalated". I have waited days for an answer to simple questions.

Reason for choosing HighLevel

Features, cost and reviews. I am starting to wonder if the reviews are real.

Reasons for switching to HighLevel

Features and pricing structure. They have a good range of products.

Anonymous

2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

Hands Down, The Best!

Absolutely amazing! They have to work out some kinks but it's gotten way better even in the last few months, so they are constantly working to improve it. I have no doubt that it will be off the charts in a few months.

PROS

It eliminates the need for most of the softwares I've been using from clickfunnels, clicksend, active campaign and more, which helps justify the cost because I'm actually saving money but canceling other subscriptions. Oh! And 2-way texting!!

CONS

The CRM functionality could definitely be better. As a whole, sometimes the software runs slow from a user perspective (definitely not often).

Reasons for switching to HighLevel

HighLevel has email marketing already built in as well as a CRM.

Vendor Response

Wow this is so kind of you, we are trying hard to be the best marketing agency platform in the world and we couldn't do it without amazing customers like you, thank you for joining us on this awesome journey and helping us make so much progress!

Replied November 2019

Francisco

Marketing and Advertising, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed June 2023

My new favorite all-in-one tool

I love it so far. It has become indispensable part of my business.

PROS

The thing I like the most about HighLevel is that it replaces several other software I was using

CONS

I think the interface can be more aesthetically pleasing. And maybe the platform can be a little mor user friendly.

Reason for choosing HighLevel

It was recommended by my business coach and other people in the industry who I trust.

Reasons for switching to HighLevel

I made the switch because HighLevel has all the features I need in the same place

Carlos Fernando

Verified reviewer

Marketing and Advertising, 201-500 employees

Used daily for more than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

The inexpensive solution

It has worked like a charm and has made a world of difference at a very low cost in this world of $20k a year enterprise CRM's

PROS

Your imagination is your limit. You can build a funnel of any kind on this CRM, you can do follow ups on leads, or clients, this thing is useful in so many different ways

CONS

You want to see how an email campaign is doing, that's a slog through the mud. GHL is not easy, but it is intuitive, but when it comes to getting detailed reports on send rate, open rates, on a global rate and by email that can take a long time

Reason for choosing HighLevel

Our entire team was more familiar with GHL and the pricing was simply less

Reasons for switching to HighLevel

Pricing and wealth of features and options. GHL is cheaper and does more

Geoffrey

Marketing and Advertising, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed December 2022

The best CRM / marketing automation tool for agencies

Really good overall experience, it will answer 98% of your needs if you're a marketing agency owner, for a more than fair monthy price

PROS

Highlevel is designed for marketing agencies, and it's the best for marketing agency owners. You can deploy in a few clicks a preconfigured environment to be operational, manage all your clients form one place, easily add Twilio to send SMS from it, etcIt's really high value for its cost. The affiliate program is also really heavy, as you can pay monthly a fixed price and invoice as many clients as you want to use it.Also a really powerful automation tool.

CONS

Hard to say. I come from Hubspot and I prefer the Hubspot UI / UX, but in terms of value / price ratio for a marketing agency Highlevel is 10X superior.The product is also designed in a way that you really get the full value of it once you already have a few clients using it.

Reason for choosing HighLevel

Made for marketing agency owners

Reasons for switching to HighLevel

Cheaper, and already optimized for marketing agency owners

Nick

Marketing and Advertising, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Absolutely Kill App For Digital Marketing Agencies

We use this platform to build out facebook ad funnels and to give our clients a great looking dashboard for them to see all their online happenings in one place. Using it for automatic review requests has also helped us boost some of our local service companies business like magic. There are many different tools here and we have not implemented all of them into our day to day use, but we can see the value for the future when we do. If you are looking for a legit funnel builder with a crazy amount of automations, this is it guys. From email sequences, to automatic sms messages with images based on user actions, to voice mail drops, High Level chose a very appropriate name! You can connect Google Analytics, Facebook, GMB Listings, Quickbooks, Stripe and more. The level of access your clients have is up to you, if you only want to offer a software package for reputation management you can build this out, if you want to offer a sales funnel software, you can build that out. The customization build in is truly remarkable and the fact that you pay one flat price for unlimited users is a real game changer from an agency standpoint.

PROS

One price, you can create as many sub accounts and charge for SAS usage unlimited times. So, there is no limit to how much profit you make using this platform for clients. You can use it to manage your own business as well, but if you are ready to build out a custom CRM experience for your clients to use, you can make this a huge profit center. If you sell SEO, PPC or similar services, you are going to love the funnel builder and all the integrations on High Level.

CONS

There is a learning curve. Unlike some much more expensive options out there, it is not as visual as some may prefer. Features are well organized and once you get the feel for the flow of triggers, funnels and other actions, it is fairly straight forward. Most highly customizable apps have a similar learning curve, so it is not an issue, but something to be aware of so you don't over promise on getting it setup for a client in 5 minutes.

Reason for choosing HighLevel

High level is not niche specific, but you can build it out to where it is. This makes it perfect for custom client setups that we can tweak to make it perfect for each of our customers needs. The flat pricing model was also very attractive to us as we were looking around.

Reasons for switching to HighLevel

Hubspot is great, the only problem is every time you turn around you find out you a need yet another paid upgrade to use a feature. This system may not offer everything in the huge bloated Hubspot ecosystem, but it has everything we need to make a lot of money for our digital marketing clients.

Anonymous

1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed May 2022

The only software I suggest to my new clients these days

PROS

The fact that you can get all these features by this price is fantastic. My clients usually like the software after a while and won't change to another software. Although, there are so many things to be fixed at this time but HighLevel is still my favorite CRM and I am suggesting it to everyone.

CONS

-I hope they change the appointment scheduling interface, my clients always complain that they have to scroll up and down to see a full day! I know it's because of Google Calendar but is there anyway to fix it? -Although, HighLevel updates release software updates each week but I believe their main focus is to show off more features that might not be necessary for the majority of business owners. We need the platform to be more easy to use and catch client's eyes by the first look. Every time I demo HighLevel to a client, they say "it's not user friendly" and I ask them to try it for a month. -Sometimes I can't find a feature that is been in front of my eyes and suddenly it disappear because a software update! (I believe they MUST release a full user manual so we can find features by searching. Their help center and video tutorials are always outdated and I have to find the a feature manually) -Video tutorials could be more and better. -Most of my clients use HighLevel only for scheduling appointments and they think $97 for only that feature is too expensive. I wish we could just disable features and sell it for lower price (Starter plan)

Reason for choosing HighLevel

more features comparing to the price

Marisa

Marketing and Advertising, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2022

The BEST CRM for agencies

I have tried multiple CRM programs and GHL is far the best and more complex. It is not for the faint hearted. I was close to give up just because of the many options and wide variety of programs GHL can replace. Already very complex but as soon as you understand the link between each of the parts, you will love it.

PROS

This has been a great experience using the HighLevel platform for our agency an also for our clients. It is simply a win-win for everyone. The white label option is amazing and gives us unlimited options to generate incomes many different ways. The funnel builder and the calendar parts are the best.

CONS

Support can be slow a bit. The constant upgrading is amazing and annoying at the same time.

Reason for choosing HighLevel

Price, functionality and support.

Reasons for switching to HighLevel

Price and functionality.

Ba

E-Learning, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed May 2023

The best CRM on the market and glad we switched!

Although I have been using HighLevel for a short time I can say it it one of the best softwares we have come across. It allows us to manage all of your business and customer processes for customer relations and management.

PROS

It is such a comprehensive system and easy to manage and use that I cannot see our company using anything else.

CONS

Because it is so comprehensive it can be intimidating, but if you have a plan and a method for how you want to run your business it make perfect sense and you just need to follow the logical journey you want to take your clients through.

Reason for choosing HighLevel

As I said, it was the best for our needs and allows us to have all that the other products didn't saving us time and the ability to eliminate those that did not work for us.

Reasons for switching to HighLevel

We needed a system that was more robust and offer us more processes for our growing business that would grow as we grow and HighLevel does that.

User Profile

Chandan

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

Great tool for All in One Marketing Automation

I am using GoHighLevel for more than a year now. I mostly sell SAAS access to clients and automate all my tasks and campaigns with GoHighLevel. It's a great tool to have that does 90% of your work with automation.

PROS

This is a 360 degree marketing tool that provides almost every possibilities you might be looking for in automation. From funnels to campaigns to triggers to reputation management, everything can be done with this single software.

CONS

So far the animation and CSS limitation are the only thing that I miss in GoHighLevel, everything else are just above perfect.

Reason for choosing HighLevel

Pricing point

Reasons for switching to HighLevel

Cost issues

María

Marketing and Advertising, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed February 2024

Un software perfecto para Agencias

En general es un software que unifica todas las necesidades de una agencia e incluso una empresa para automatizar acciones de marketing y gestionar contactos, desde posibles clientes a clientes actuales.

PROS

Me gusta que está pensado para Agencias de publicidad, haciendo muy ágil el poder diferenciar entre los diferentes clientes a los que generamos acciones de publicidad y marketing. Además, funciona muy bien y es muy intuitivo.

CONS

Hay veces que tarda en cargar, diría que le hace falta un actualización de servidores.

Reason for choosing HighLevel

Era un software que empezaba a tener renombre y cumplía exactamente con las necesidades que teníamos en la agencia. Ahora podemos hacer un mayor y mejor seguimiento de las acciones que realizamos tanto a nivel interno como con nuestros clientes.

Reasons for switching to HighLevel

Porque HighLevel se ajusta más a mis necesidades como Agencia de publicidad que Keap.

Rick

Marketing and Advertising, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

Great Company

I have been a valued customer with HighLevel for almost 3 years and I have only good things to say. They are always there to help with all types of service which is far beyond what is expected. This is the only company I know where you can speak with the Co-founds at any time and they will actually hop on a call with you to help with your issue. will HIGHLY recommend this company to any marketing agency whether they are a new agency or one with over 100 clients!!!

PROS

the best thing for a marketing agency from start-up and multi-client

CONS

has some learning curve for non-tech people but overall super user friendly

Reasons for switching to HighLevel

high level is an all-in-one tool

Jen

Marketing and Advertising, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

HighLevel is the best system for my business and my clients

PROS

The all-in-one platform is easy to manage and communicate with my leads and my clients love all the features that it offers

CONS

It is robust, so it does take time to learn all of the features.

Reason for choosing HighLevel

I wanted my own agency account with the platform to be able to use with my own clients and this software is a perfect fit. There are competitors but I haven't seen another platform that offers all that I need in one place

Reasons for switching to HighLevel

I realized PipelinePro was actually an agency under HighLevel, and I wanted all the templates for the websites and emails that was available with HighLevel with the same monthly cost

Rachel

Information Technology and Services, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2022

Worth your time to explore!

I am the HighLevel administrator for multiple private schools who use it to build landing pages for social media campaigns, send free info kits, schedule open houses, send automated texts and open house reminders, take enrollment deposits, and send bulk emails and texts to specific segments of their contacts. Overall, the experience has been great, and I have recommended it to others.

PROS

HighLevel has a comprehensive onboarding program that is easy to follow. They have excellent customer support. The automated appointment scheduling and reminder campaigns are saving my clients tons of time. We love that we can combine calendars on one page so that from one location, potential clients can select the calendar for the campus they'd like to visit.

CONS

Most of their support "articles" are in the form of videos which can be helpful, but a transcript of the videos would be much appreciated when I don't want to watch a 12-minute video waiting for the 10-second part I really needed. The calendar system is set up for a business that is open on regular hours with consistent appointment lengths. We are having to use some work-arounds to block out dates on our open house calendars since the open houses are only a few times a month for varying days/times. I would love to see some more flexibility with the calendars.

Anonymous

11-50 employees

Used daily for less than 6 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed October 2023

BUYER BEWARE: Run as far as you can from GoHighLevel

Everywhere you turn is one giant bug after another. I think what they're trying to do is a big ask, but after two months of wrestling with the system, they are failing. The real treasure hunt with this system is trying to find anything that works.

PROS

The cost and their ambition seemed noble and even possible

CONS

If I could give 0 stars I would. I've been a CTO for a decade and a half scaling businesses and integrating numerous CRM and automation systems and having worked with over 3,000 clients. The GoHighLevel system and support have been the worst I've ever encountered. The mobile app does not work with no quality assurance done on it. Even their support email auto-responders direct you to broken links. The support staff is untrained and borderline useless. Their staff will even admit they don't know how the system works, and from their words "no one really does".

Reason for choosing HighLevel

Cost, whitelabel capability

Sam

Marketing and Advertising, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

5

Reviewed February 2024

Issues with support and billing

I wouldn't recommend anyone use this unless you are a tech person or want to spend a lot of time with issues. I know someone who stil uses them but there are always bugs and the support isn't great.

PROS

The advertised features are great. They have lots of affiliates that make 40% plus on their product recommendations so you will hear lots of good things. There are two main companies that do support beyond Highlevel that charge 150-300 a month.

CONS

Billing support was aweful and they gave me the runaround about charges and refunding them. They said they were going to refund charges and then didn't and I had to follow up multiple times and then was left disappointed in the end. This company does not care about you at all and everyone seems to be incentivized through bonuses in sighups without any performance. You are getting a product that has a 100% markup. Its obvious from the 5 people I talked to in support that they weren't there to really help. Everyone said "sorry" but in a way that didn't seem genuine and after each encounter I still had to follow up to ask more aboout why this issue wasn't taken care of properly.

Reasons for switching to HighLevel

More features offered and on paper it looks great.

Inayet

Computer & Network Security, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed July 2022

Why GoHighLevel is the best Operating System for small businesses

I am happy with the experience with the software but their tech support can improve a lot.

PROS

1. The software is easy to use and can be customized to fit the specific needs of a business if you have the talent. 2. The software is affordable and includes a wide range of features that are helpful for small if you can sell the SaaS platform. 3. Open API allows businesses to integrate the software with other systems, can do amazing stuff to build on the platform.

CONS

1. HighLevel can be expensive, depending on the features you need and the size of your agency. 2. It can be difficult to customize HighLevel to fit your specific needs. 3. It can be challenging to learn how to use all the features HighLevel offers.

Reason for choosing HighLevel

HighLevel is definitely worth the investment because of the multitude of ready-to-use services it offers for clients. Not only that, but their API integrations make it powerful to connect with other services making the whole process enjoyable. The tech support could use some improvement, but overall, HighLevel is a great tool for agencies!

Showing 1 - 25 of 65 Reviews