Infobip Software

Find out more:

PriceDemo

Find out more:

PriceDemo

About Infobip

Infobip omnichannel ommunications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, authentication, support, and retention. ...
Close

Image 1 of 4

Headshot of Software Advice Advisor

Find the right Marketing Software for you.

What key features are most important to you in Marketing Software?

Infobip User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 11 reviews

Ahmad Idzuan

Verified reviewer

Company size: 10,000+ employees

Industry: Medical Devices

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Functionality

out of 5

December 2021

Quite good with SMS marketing

Pros

Infobip is a must have software for a SMS marketing campaign. It can handle thousand of contact list easily.

Cons

The cost is the main thing that we are very careful while using this software and i believe it is more suitable for medium or large organization.

Response from Infobip

Thank you for the review, Ahmad Iduzan! We're glad our solution has helped boost your business.

Replied December 2021

Sylvia

Company size: 201-500 employees

Industry: Financial Services

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2020

Easy to use, once you get a hang of it

Infobip provides a holistic package to reach out to different channels using organization-specific business rules that can be customized. That's a big plus point. Personally, having access to our Account Manager [SENSITIVE CONTENT HIDDEN] who is dedicated to supporting our business throughout is a wonderful experience. I am also grateful to [SENSITIVE CONTENT HIDDEN] for her top of the class product knowledge and patience as I went through the process of understanding how the system works in the shortest time possible.

Pros

Infobip works like most CRMs out there but with a better visual. It is easy to use once you get a hang of it.

Cons

I think the way the functions are called are just different from the rest its peers. Even with experience working with different platforms, I find the naming convention of the functions hard to memorize. Infobip uses PEOPLE, SEGMENTS, TAGS, MOMENTS, COMMUNICATION, BROADCAST, FLOW. I wish they're just simply called Contacts, List, Tags, Campaigns. Even if I use the system multiple times a day, I still am not used to how the functions are called. I actually have a sticky note to identify PEOPLE = CONTACTS, SEGMENTS = LIST, TAGS = LIST etc. That's how tough it is.

Response from Infobip

Thank you for the review!

Replied December 2020

Chin Han

Company size: 501-1,000 employees

Industry: Consumer Goods

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

November 2020

Complete Platform

So far quite smooth. No complaints is a good thing meaning it is stable. :)

Pros

Complete suite of email, sms, push notification features.

Cons

Cost slightly high. Huge corporations can bring cost down but they need a dev team.

Response from Infobip

Thank you for the review!

Replied November 2020

Eva

Company size: 51-200 employees

Industry: Telecommunications

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
5

Functionality

out of 5

July 2021

Outstanding Sms Marketing Platform

It's a great tool for marketing purposes, but they should improve on the response time on issues raised

Pros

Currently using this platform for marketing SMS and push notification features for our core banking system.

Cons

The platform only delivers SMS to Safaricom subscribers. The support team takes a long to respond to the issue raised.

Response from Infobip

Thank you, Eva! We will forward your feedback to our experts.

Replied July 2021

Christopher

Company size: 51-200 employees

Industry: Logistics and Supply Chain

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2020

Easy to use product

Very comprehensive but easy to use portal.

Pros

Currently only using the sms feature which is super easy to use

Cons

The top up function would be great if could be integrated with a payment gateway to support credit card or debit card top up

Response from Infobip

Hi Cristopher, thank you for taking the time to leave a review!

Replied December 2020

Popular Infobip Comparisons