All Loomly Reviews

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Kelly

2 - 10 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed May 2021

Great Scheduler

User Profile

Sara

Verified reviewer

Marketing and Advertising, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Can’t work without it

PROS

This is truly my favorite business tool, ever. It’s super easy to use so I don’t have to worry about level of tech skill - each team member can use it regardless of their comfort with “tech.” The wizard is useful for newer folks but not cumbersome for experienced people. I love That you can duplicate posts within the same calendar or copy them to another calendar at the click of a button. It’s sooooo easy to manage multiple brands and products. I can see them all at once or individually. Oh and one of the best parts? The price! It’s so nicely priced it takes no begging to get management on board. LOVE LOOMLY!!

CONS

My only Suggestion for improvement would be letting users hide bits like the target audience tab if you don’t use it. But that’s it. And I know how to jump over it if I don’t want to use it.

Reasons for switching to Loomly

Better experience, easier to use, more flexibility and control

Vendor Response

Dear Sara, Thank you so much for your review and your very kind words: this is immensely appreciated. It truly means the world to our team to read that you are loving Loomly: we are so grateful to wake up every morning and build the platform for you. I hear you regarding skipping the targeting panel in Post Builder and have shared your feedback with our engineering team already. As always, please let us know if we can assist you with anything. Sincerely, Thibaud, CEO of Loomly.

Replied August 2019

Anonymous

201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

streamlining social media manage ment with loomly

Overall, i have had positive experiences with Loomly, particularly for its ease of use, collaboration features, content creation and optimization tools, and responsive customer support. i really appreciate the platform's intuitive user interface, which makes it easy to manage my social media accounts, and its collaboration features, which allow me to work with team members or clients in real time. i also appreciate Loomly's content creation and optimization tools, which help me create engaging social media content and optimize my posting schedule for better engagement and reach.However, there are potential drawbacks such as limited platform integrations, pricing, limited automation, limited customization, and limitations of the mobile app. i may prefer other social media management platforms that better suit their specific needs and preferences. Overall, Loomly provides me with a comprehensive set of features and tools to manage my social media accounts effectively.

PROS

Loomly provides me with a comprehensive set of features and tools to manage my social media accounts effectively, and i appreciate its ease of use, collaboration features, content creation and optimization tools, and responsive customer support.

CONS

while Loomly provides me with a comprehensive set of features and tools to manage my social media accounts effectively, there are potential drawbacks such as limited platform integrations, pricing, limited automation, limited customization, and limitations of the mobile app

Reason for choosing Loomly

Intuitive user interface: Loomly's user interface is known for being user-friendly and easy to navigate, making it easy for me to manage my social media accounts.Collaboration features: Loomly's collaboration features allow me to work with team members or clients in real time, making it easy to get approval on social media posts and ensure that all content is on-brand and aligned with the overall social media strategy.Content creation tools: Loomly's content creation tools make it easy for me to create and preview social media posts for various platforms, including Facebook, Twitter, LinkedIn, Instagram, and Pinterest.Analytics and optimization: Loomly provides insights into the performance of social media posts, allowing me to adjust my content and posting schedule for better engagement and reach.Customer support: Loomly is known for its responsive customer support team, which provides prompt and helpful assistance to me encounter any issues or have questions about the platform.

Vendor Response

Hi there! I'm so glad to hear that you find Loomly intuitive, and that it's eased communication and increased collaboration. Thanks for your feedback, and we appreciate you giving Loomly a try! ����

Replied March 2023

Tara

Construction, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed June 2020

Okay platform

My experience with Loomly is very poor. Forget about contacting customer support because there is none. If you do get a hold of someone, it is the same canned responses or no responses. I've had my analytics disappear numerous times without any way of getting them back, except going through the original social app's insights. Keep in mind that will not work with Instagram. Those will never be recovered. Yearly plans cannot be refunded (see fine print) if they're not holding up their end of the agreement. Probably the worst overall experience with a social posting app.

PROS

-Visual calendar to see current and upcoming posts -Multi-team use, can control who has specific access but that requires more money -Library to keep all assets in with information

CONS

-Nothing to run ads through; FB allows to drop a pin in which you want to run ads-this app cannot do that type of heavy lifting. -Loomly ends up deleting analytics at any moment. Make sure you write them down or print before they're lost, but this is the reason you're paying for more, right? -Does not post to Instagram nor YouTube. Must manual post everything for those sites -Any third parties they use for posting, they change it every year. So you need to register with those companies to get anything posted to Instagram. -Don't rely on any help from the platform. No customer service or support to speak of. Often times you're ignored or allowed to try and figure out their platform issues. In the end, it's not convenient to use.

Reason for choosing Loomly

It came down to the price point. Don't allow the price to fool you into believing you're getting quality.

Reasons for switching to Loomly

I was looking for something with accurate analytics and the ability to post to multiple platforms at a good rate. Don't let the money fool you with Loomly. You are certainly not getting what you want (or think you're getting).

Vendor Response

Dear Tara, Thanks for your review. I'm sorry to read that your experience was not satisfactory. My team will reach out to learn more about what happened. Until then I'm addressing your concerns through Capterra: Loomly does support Facebook & Instagram Ads. You are correct that tagging products is not available yet. Loomly does not delete analytics data, even after you cancel your subscription. Only exception: LinkedIn no longer allows storing data that is older than a year. Native publishing to Instagram is expected to be available this year. For now, publishing to Instagram is available through Zapier. Loomly used to be integrated with another service, which unilaterally discontinued the integration with short notice. Native publishing to YouTube is already available. We offer support 7 days a week with a 30-minutes average response time. Again, I am sorry about your experience and my team will be in touch soon. Sincerely, Thibaud Clement, CEO of Loomly

Replied June 2020

Lori Jo

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for less than 12 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

Best and most cost-efficient social media tool I've encountered so far.

Loomly makes it really easy to schedule content, then customize it for each channel. The analytics reporting is stellar, too. When onboarding new users, it's easy since it's so user-friendly. Overall, a really good tool.

PROS

I love the depth and ease of reporting analytics. The ability to simply pull up a screen, apply a filter and see so much detailed data that's easy to digest isn't something I've seen with the other platforms I've used, which includes the usual popular tools.

CONS

I'm wishing that the connection between Instagram Stories and Pinterest was as robust as it is for the other channels.

Reason for choosing Loomly

Better price than some, easier to use than others, best and most efficient analytics reporting

Reasons for switching to Loomly

Loomly is more user-friendly and the ability to customize and see each post as it would appear on the channel is a bonus.

User Profile

Ashley

Verified reviewer

Libraries, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

So nice I'm using it twice

I used Loomly for my side business for over a year, and finally had the chance to utilize it at my day job a few months ago. Our Marketing Manager loves it, and no longer has to go from social media account to account trying to keep up with everything. The calendar view is wonderful. The customer service really gets me — the original onboarding was very friendly, and when I had a question about my most current account, the chat was super fast.

PROS

This is the first social media organizing software whose interface makes sense to me. I'm not fighting it. I actually look forward to using it. There are multiple views, I can connect a variety of social media, and I can customize and schedule each post.

CONS

Instagram integration isn't at 100% right now. We have to manually publish some posts. That gets frustrating, though they are working on it.

Reasons for switching to Loomly

The interface and the level of customer service.

Vendor Response

Dear Ashley, Thank you so much for your review, this is immensely appreciated. It means a lot to read that you are enjoying Loomly and that our support team was able to assist you with you needed it. I confirm that we are doing everything in our power to bring Instagram direct publishing to you as soon as feasible. Please let us know if we can help with anything else. Sincerely, Thibaud, CEO of Loomly

Replied February 2020

User Profile

Samuel

Verified reviewer

Computer Software, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed August 2019

Budget friendly alternative to HootSuite

Overall Loomly has been great. All of the features we need at a fraction of the cost of other similar solutions.

PROS

Loomly includes all of the features we were looking for. Notably, the post approval workflow/feature is really helpful and something that isn't included with other solutions at a similar price point.

CONS

Our team hasn't found many things that we don't like about Loomly. There were a few adjustments that needed to be made to our workflow, but nothing too significant. The only thing I would change is the ability to display one post scheduled for multiple dates/channels separately on the calendar.

Reasons for switching to Loomly

Our company made the switch from Hootsuite when their pricing structure was updated. A post approval process is crucial for our workflow. At one time, post approval was a feature included with a Hootsuite pricing tier that was appropriate for our company. Since then, the feature was moved to a more expensive plan. Fortunately, we found Loomly!

Vendor Response

Dear Samuel, Thank you very much for your review, this is immensely helpful and appreciated. I am really glad to read that Loomly includes all the features you need. I believe I have great news for you: you can group/ungroup your posts in Calendar View! I have asked our support team to reach out to you to guide you through this recent feature. Please let us know if we can assist you with anything else. Sincerely, Thibaud, CEO of Loomly.

Replied August 2019

Mauro

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for less than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2021

Excellent for multi-account w/ client's approval

Easy, reliable and complete for major account management.

PROS

Loomly really streamlines the creation and publishing process for social media. It allows for customer review and approval and keeps track of who is doing - or needs to do, what. It has all major indispensable features and social networks and you can bulk edit and fine-tune each content.

CONS

Calendar view by month is a little cumbersome because it doesn't give bird's eye view when you are at the end of the month. 4-week view like Google calendar would be better.

Reason for choosing Loomly

Best features/price ratio and solid approval process for customer's account. Adding more team collaborators on equivalent products was way more expensive. Other products did not have same social networks support.

Jess

Verified reviewer

Professional Training & Coaching, 1 employee

Used daily for less than 12 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed November 2020

Makes life so much easier!!

PROS

I get inspired by new things DAILY and my top priority in choosing a social media scheduler was to have a platform that allowed me to easily rearrange posts so that I wouldn't have to put new inspiration at the end of the queue of scheduled posts. I LOVE Loomly because I can drag and drop my posts on my calendar and move an item from one day to another happens in a matter of a second. This capability wasn't possible on other platforms that I explored and it means the most to me! I also love that I can color code and label every single post to stay completely organized and easily see what I've got coming up for scheduled posts!

CONS

There isn't anything significant that I dislike about Loomly - I've had a great experience and highly recommend it!

Reason for choosing Loomly

Pricing & ability to easily rearrange my scheduled posts.

User Profile

Heide

Verified reviewer

Marketing and Advertising, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

Great for freelance social media marketing!

Overall, Loomly has been a very helpful tool when scheduling and managing multiple social media channels.

PROS

I like the layout and ease of scheduling posts on multiple platforms at once. I can start with my "base post" and change/update each channel. I like the ability to save the hashtags, and now that I can schedule multiple photos on IG, I'm just about set!

CONS

I don't love the analytics (but that's not a big deal). Other than that, it's really been a great experience.

Reason for choosing Loomly

Loomly was overall easier to use, on the lower end of the price range, and very simple to teach to others.

Krystal

Verified reviewer

Photography, 1 employee

Used daily for less than 6 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2021

I recommend this all the time!

It has really saved me a ton of time and reduced my stress levels by helping me stay off social media.

PROS

The feature that really sold me was that I can schedule posts ahead of time, and it was cheaper than the other apps and programs I looked at.

CONS

I can't schedule multiple photos/photo carousels for later posting, this has to be done manually but they do send you an alert to post.

Reason for choosing Loomly

Cheaper and I loved it after about two days of the free trial.

diego

Photography, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2020

Great value, eas of use and costumer service

The experience has been very smooth so far aside from the fact that we have to always post manually to instagram. the tools that helps us collaborate internally are fantastic and the customer service too.

PROS

i love: - the master calendar, - the fact that we can invite contributors and assign them roles - the fact that the platform helps you with ideas to create content that is relevant for that specific day or month, - the phone app works very well - link tracking

CONS

- i can not post directly to instagram - the stats are ok, but they could be a bit more detailed and they could include more comparison tools and the labels that one can use when preparing a piece of content. - i would love if in the future we could manage tripadvisor and other review platforms - i would love if in the future we could manage facebook events as this is something that generate the most revenue for our clients. - I think that it is not possible to add extra accounts for a small price, instead you have to upgrade to a plan that might be way off my budget. - i cannot upload images larger than 10mb and videos that are too large

Reason for choosing Loomly

price, ease of use, the master calendar

Reasons for switching to Loomly

To explore my options and test the features in this platform

Vendor Response

Dear Diego, Thank you very much for your review, this is immensely helpful. I am truly glad to read that you have been enjoying Loomly so far. I confirm that we are doing everything in our power to bring Instagram direct publishing to you as soon as feasible. We are also working on a major improvement of our architecture, which will allow you to upload larger images and videos. I have asked our support team to reach out to you to see how we can accommodate you in terms of extra accounts and better analytics. Please let us know if we can assist you with anything else. Sincerely, Thibaud, CEO of Loomly.

Replied February 2020

Anonymous

201-500 employees

Used daily for less than 12 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2021

Unique Organization for Optimal Analytics

This software has allowed us to speed our workflow with minimal effort without adjusting how we strategize and build social campaigns. It is the one management software that I have found that actually works the way we work rather than forcing us into a different workflow. Finally, superior analytical tracking has helped us raise the bar on how we write, design, and strategize our social campaigns and buckets.

PROS

The ability to tag posts has enabled us to dig deeper into our analytics, tracking content items by subject and design elements, to promote knowledgeable decision making when we revise quarterly social strategy.

CONS

As a relatively new software, there are certain features that they are working to debug, correct, or expand. Some elements in the post building process could likely be streamlined. But customer service is very transparent with issues and opportunities and very willing to help.

Reason for choosing Loomly

Our previous workflow involved a continuous transfer of date between Google Sheets (where we strategized, wrote, and went through approvals) and Hootsuite. This software gave us the same workflow, at the same price, but in one system. It also allowed more targeted analytics that we can continually customize to our needs.

Reasons for switching to Loomly

Similar cost, improved internal workflow

Hannah

Marketing and Advertising, 1 employee

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed June 2021

Gets the Job Done but Could Be Better

I think it's alright, and probably would have preferred to implement something more similar to planable. The reason we chose loomly is because it was cheaper, and while the tool isn't terrible by any means, we're getting what we paid for.

PROS

I like that I can tag people in comments on posts so we can communicate about edits. I also like that posts are color-coded depending on their status (pending approval vs. scheduled). One thing that's really helpful is being able to edit content for each platform once the initial post is built out. It's awesome that you can drag and drop posts in the calendar view to change their dates.

CONS

I don't like that I can't see a preview of the post image in the calendar view. That would make things a lot easier. I also would love if when I went to edit a post from the calendar, it would just show up in a pop up window but it doesn't do that. In order to add anything to a post past "quick post" you have to go through and fill out ALL the steps which can get annoying.

Reason for choosing Loomly

We chose loomly because it was more affordable than planable.

Reasons for switching to Loomly

We needed a way to communicate and collaborate with each other on posts that was more seamless than just emailing back and forth. Loomly had this feature, and that was a big part of why we switched.

Liz

Apparel & Fashion, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2019

Just the social media platform I was looking for!

As Loomly is new and growing they have been super attentive. Great support, clear communication and nice staff, not to mention a platform that is well designed and works effectively. Two thumbs up!

PROS

I had been using Buffer but found that it was hard to visually see all of my accounts and all of my planned posts. Loomly solved that problem! Not only could I visually see the images, dates and times of my posts, but Loomly allows me to modify each post for all of the six different platforms they support. That means I can customize my post for each audience- Facebook, Instagram, Pinterest, Twitter, etc. BNot only that, but having the ability to set each post's status (editing, approval, scheduled) makes sure that in-progress posts aren't accidentally published and that I can work with my team on crafting each post before it's ready to go. Super intuitive, super effective and just what I was looking for!

CONS

The only challenge we're still having is that Instagram hasn't yet allowed Loomly to use their API and sometimes it disconnects from Instagram. Loomly is working hard on this and it should be solved soon!

Reason for choosing Loomly

It had the most integrations (6), best price, and most intuitive/usable interface.

Reasons for switching to Loomly

Needed a better, more visual platform that was easier to use. I hated having to switch between channels without an easy way to manage my posts during creation.

Vendor Response

Dear Liz, Thank you so much for your amazing review, this is truly appreciated. It means the world to read that you find Loomly intuitive and effective. I confirm that we are doing everything in our power to bring Instagram direct publishing to you as soon as feasible. Please let our team know if we can help you with anything. Sincerely, Thibaud, CEO of Loomly.

Replied September 2019

Alex

Food & Beverages, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed September 2019

We love Loomly!

Loomly has helped us redesign our content management and scheduling process. We are a small team of three and using Loomly has made our work flow efficient. From brainstorming, building social media posts, uploading art/media, to publishing we use Loomly step-by-step. It's publishing tool is reliable, and we are in love with the master calendar view that helps keep our three closely related brands stay organized.

PROS

We love the Master Calendar View. The direct publishing is reliable. Plenty of tools that help keep posts organized by category, publishing stage, and schedule.

CONS

It seems like this software could use a little more polishing when it comes to user interaction. The navigation among views and pages is still a little clunky and requires a little extra back and forth. Other amenities would be helpful, as well. We would love to see Instagram direct publishing become available, and the ability to tag Facebook Events would be outstanding.

Reason for choosing Loomly

Loomly works more similarly to a project management tool than just a calendar or publisher. We appreciate the flexibility of the software, as well as its reliability.

Reasons for switching to Loomly

The master calendar! Buffer seemed to be more bells and whistles than a content management tool. We found many road blocks and a lack of common sense features.

Vendor Response

Dear Alex, Thank you very much for your review, this is truly helpful. It's really nice to read that you are enjoying Master Calendar. I confirm that we are doing everything in our power to bring Instagram direct publishing to you as soon as possible. Please let our team know if we can help with anything else. Sincerely, Thibaud, CEO of Loomly.

Replied October 2019

Gavin

Marketing and Advertising, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

Love this Social Media Management Platform!

I use Loomly daily as I manage our social channels. I have yet to use it with another user, but that is the plan and the ability to set draft posts and a process of sign off will be invaluable.

PROS

Great calendar views with easy post creation, and really useful creative recommendations. It makes creating multiple posts a doddle!

CONS

The analytics do take a while to come through, but this is not much of an issue as it takes a while to compile. I also cannot seem to tag others on LinkedIn, just allows me to tag companies.

Reason for choosing Loomly

Weighted against the other options, Loomly had the right features for a lower monthly price. Easy choice in the end!

Reasons for switching to Loomly

We were using the free version of Buffer and were about to upgrade, but we could not schedule more than 100 posts and only allows for one user - deal breakers for us.

Vendor Response

Dear Gavin, Thank you so much for your review, this is much appreciated. It means a lot to read that Loomly helps you with creative recommendations. I confirm that at the moment, the LinkedIn API only support @mentions of Company Pages and not Profiles, but we are monitoring actively any update to bring such a feature to you as soon as possible. Please let us know if we can help with anything. Sincerely, Thibaud, CEO of Loomly

Replied August 2020

Jose

Entertainment, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Excellent, clean design for anyone looking to organize their multiple social media channels

Overall positive, looking forward to new features coming

PROS

Easy to use, other social media management tools felt clunky and crowded. Loomly had everything we needed to manage multiple social media channels.

CONS

Still missing some featured with facebook events and some functions

Reason for choosing Loomly

Cleanest look and design, easy to use. I really like how it separates multiple calendars as well as how it allows for teamwork.

Reasons for switching to Loomly

Too clunky, outdated, too expensive.

Vendor Response

Dear Jose, Thank you very much for your review, this is much helpful. I am really glad to read that you find Loomly easy to use. You are correct about Facebook events: some API changes were introduced last year, which limited what we were allowed to do on that front. Please let our team know if we can assist you with anything. Sincerely, Thibaud, CEO of Loomly.

Replied September 2019

Austin

Financial Services, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT