Blackbaud Luminate Online Software

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Find out more:

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About Blackbaud Luminate Online

Luminate Online Marketing is an online fundraising and marketing automation software for non-profits. The solution offers a host of interactive tools to develop dynamic marketing campaigns and organize online fundraising events. The software features tools to allow non-profits build campaigns via email, mobile, and social channels, along with donation and email acquisition technology that allows organizations to engage effectively with their constituents and convert them to regular donors. Luminate Online Marketing partners non-profits with a comprehensive staff of fundraising experts. Organizations can smoothly drive top-performing donor acquisition, donor retention and fundraising results. The digital marketing tools enable organizers to create and design interac...

Blackbaud Luminate Online Pricing

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Blackbaud Luminate Online User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

3

Value for money

3

Customer support

4

Functionality

3.5

Showing 1 - 5 of 28 reviews

Kaitlyn

Company size: 1,001-5,000 employees

Industry: Higher Education

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
4

Functionality

out of 5

July 2021

Luminate Online Review

Overall experience is good with Luminate. Although we have to test many times to ensure the template looks good in the email structure, the system itself is great for scheduling, uploading lists, analytics, and more.

Pros

The analytics in Luminate Online (LO) are the best feature. You are able to get analytics in real-time by refreshing the page. The stats are up to date always and provide accurate numbers.

Cons

The email builder itself is not that user-friendly. I always have a tough time with transferring over templates. Luminate adds/deletes spaces, changes fonts and font sizes consistently.

Keri

Industry: Civic & Social Organization

Time used: Free Trial

3.5

Ease-of-use

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

August 2014

We purchased the platform nine months ago

Pros

This product integrates with Raiser's Edge, which streamlines data entry. They have a great program called Go!, which takes you through three different email campaigns and provides specific direction and feedback to grow your email lists. It is not difficult to set up new action forms. Emails are not difficult to send (especially if you are working off a template designed for you in the Go! Program). Blackbaud has been quick to respond to concerns and problems that arose from the integration with Raisers Edge.

Cons

Navigating to some of the reports is less intuitive than I would like. But, like anything, once you understand the structure, it is okay.

Sam

Company size: 51-200 employees

Industry: Non-Profit Organization Management

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
1

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
2

Functionality

out of 5

December 2021

Once upon a time best-in-class suite that has failed to advance with the times

Many years ago, Luminate Online was a best-in-class fundraising and marketing suite. Blackbaud has rested on those laurels for too long, and many customers who have heavily invested in the platform now feel frustrated that they have not experienced the innovation seen throughout the market with newer technologies.

Pros

The frontend of Luminate Online is highly flexible if you are willing and able to invest the time and expense.

Cons

The backend of Luminate Online is very frustrating and feels like software that is running on decades-old technology (because it often is). The advantages of an all-in-one suite are quickly lost due to abandoned or buggy modules forcing customers to supplement with 3rd-party products. The platform is seriously overdue for a complete overhaul or rewrite.

Glynis

Company size: 51-200 employees

Industry: Museums and Institutions

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

January 2021

Not intuitive

We use it for transactional and reminder emails for registered programs, and marketing emails.

Pros

Honestly, I cannot think of any pros at this time.

Cons

Nothing about Luminate Online is intuitive. It does not integrate well with other Blackbaud products. We have had to purchase other third-party software to send information between Altru and Luminate.

Shaun

Industry: Civic & Social Organization

Time used: More than 2 years

3

Ease-of-use

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

November 2015

Great product with a lot of potential

Pros

The flexibility and the integration are the best parts.

Cons

Blackbaud has acquired a lot of products over the years and even though integration is happening, your needs may be slower at integration than others.

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