All Lusha Reviews

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Federico

51 - 200 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

Reviewed June 2022

Great tool, but often the phone numbers are missing or are wrong

User Profile

Ayush

Verified reviewer

Information Technology and Services, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2022

Generating B2B Leads by this software

Overall experience is very very good with this software. Solve all the problems.

PROS

It has a very large no. of user data. You can generate leads using this and can convert them into sales. By using this task seems easy to fetch emails and contact numbers of decision makers. Automatically connect with the Salesforce CRM. Connect with the API's.

CONS

I don't think there is any less feature in this software. It has everything which needs to be in the sales profile. but they can lower the pricing it looks a little high.

Anonymous

201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

This tool changed my sales prospection

PROS

Its interface is beautiful and made contact extraction become something much more "normal" to me. Super easy to use and I simply love the fact that it shows prior to credit usage whether one will have access to an email, phone number, or both.

CONS

The fact that the extension requires some permissions that I do not feel comfortable allowing them to have. I ended up using the web platform only.

Reason for choosing Lusha

I actually use them all, but on their free plans.

Reasons for switching to Lusha

Privacy options - SH's extension requires permissions that seem absolutely abusive (such as passwords, pin numbers, and other authentication data.

Toufik

Information Technology and Services, 1 employee

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

5

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed August 2023

Losing your privacy

PROS

Simple and easy to use. You've got lots of ways to look for leads contact and make lists, organize your hunt.

CONS

Very bad results overall. You end up with no email found most of the time apart from that, they force you to give your pro email to sign up so they can sell your data later to other users.

Eduardo

Online Media, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

FUNCTIONALITY

5

Reviewed June 2020

Expensive, but it solves the problem like no other

Great experience and totally recommended.

PROS

Lusha's slogan should be "data you can trust". While other tools in the market just "guess" your prospect email, Lusha gets it right. I don't know details about their database, but the accuracy of the e-mails and phone numbers provided are incredible high. Other tools in the market just make a guess like "nome.surname@company.com", try to validate it and that's all. Most of them can't even give phone numbers. I have tested over 15 tools (Hunter, Snov, Findthatlead, Skrapp and etc) and I can assure that Lusha is the most accurate.

CONS

I find it very pricey. You can buy larger credit packs and get a discount, but it's still way more expensive than competitors.

Reason for choosing Lusha

Lusha has the best accuracy on the data provided.

Reasons for switching to Lusha

I could'nt select more options, but I tested Skrapp, Snov, Hunter, Findthatlead and a few more. I switched because Lusha has the best accuracy on the data provided.

Sanjiv

Computer Software, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Succeed with Lusha

Its a one stop shop for getting authentic data of key personas who are difficult to reach for sales guys. PROS

Product integration with Linkedin, data authenticity and ease of use are the best part of Lusha

CONS

Still to findany limitation. Sometimes the data is incorrect but its good that we have option to inform about the same.

Reasons for switching to Lusha

Authenticity of data was major problem at zoom info. Very cumbersome to use and limited integration facility

Fortune

Verified reviewer

Information Technology and Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed July 2023

Lusha Review & Feedback

it's been fair so far

PROS

Database, contact management and storage

CONS

Units should be be increased for the month

Vendor Response

Dear user, we appreciate the review and honest feedback. If you're interested in changing the terms of your payment plan or discussing your credit usage, our support team would be more than happy to assist. Please contact us at Lusha.com.

Replied August 2023

Abhra

E-Learning, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

Search Less and Sell more

This tool is very effective in finding contact details from LinkedIn ,helps me in lead generation and their contact detail database is updated which helps me in connecting with my prospective client and generate sales .

PROS

updated database Best LinkedIn data extractor. Best lead generation software. Best sales Management software.

CONS

Subscription charges are very expensive .

Reasons for switching to Lusha

As Lusha has updated contact details database, better lead generation and sales management tool .

User Profile

Colin

Verified reviewer

Information Technology and Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed October 2018

Need Contact Details? Get Lusha?

Lusha is great for finding contact details for key people in time-critical situations and for building biz dev campaigns. Not perfect but best we've used; really useful tool.

PROS

Lusha is pretty well known amongst the sourcing community as one of the best tools for getting personal contact details - email address and phone numbers - from social media profiles. The chrome plug-in works well. Most users will be using this with LinkedIn. When you visit a profile, it tries to find phone number and email addresses and usually it comes up trumps. This often gives you personal contact details allowing you to bypass the corporate gatekeepers - that's why this is popular with recruiters. The LinkedIn Inmail system can be hit and miss (lots of LinkedIn users don't check or don't respond) and when you consider that Lusha could replace a premium or recruiter version of LinkedIn, it is good value if you are a sourcer, recruiter or biz dev professional. As you can turn off the monthly subscriptions this would be a good option for campaigns targetting specific verticals for example if you don't have an ongoing requirement.

CONS

The software isn't perfect and it does get it wrong sometimes, but it is currently the best at what it does. While there's not much to dislike about Lusha, the problem with apps like these is that they invariably get either bought by LinkedIn/Microsoft and killed or just blocked when they become too popular. You may also be running into data privacy issues by using apps like this - check the legislation in your jurisdiction and you might want to run this past the Data Protection Officer (DPO) if you have one.

User Profile

Alice

Verified reviewer

Information Technology and Services, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed July 2020

Good product,

PROS

Easy to use, high quality and support quite a lot application.

CONS

So far so good. I am satisfy about this product.

User Profile

Laban

Verified reviewer

Computer & Network Security, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed June 2020

Good product

Got rid of the burden of finding DDs in some cases

PROS

Very good for finding Direct dials and emails

CONS

Really slow and poor customer service and they also have a problem with the outreach integration that never seems to ger resolved

Stas

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed April 2022

The WORST tool out there, the customer support in Israel is just horrific

SCAM ALERT - Horrible experience with the software and with the support team. I cancelled the subscription only to find out a few days later that it wasn't cancelled and I was charged anyway. I tried cancelling again and when I went through the whole process the cancellation failed AGAIN without notifying me at all that somethign went wrong. When I asked the rep to cancel it for me and give me a refund for the month that I didn't use and didn;'t even log in once, he asked me for an email confirmation, in the same conversation he admitted that they don't always send email confirmations.

PROS

It IS really easy to use and I liked the interface

CONS

The qualitity of data is horrible, I guess one out of 10 leads will have a correct data

Reasons for switching to Lusha

Lusha is the worst tool out there and the support is just one big scam

Vendor Response

Hi Stas, I'm sorry for your experience and will be happy to look into it with the CS team. Please respond with your email address and I'll try to get back to you asap. Thanks!

Replied May 2022

Hayden

Research, 1 employee

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

5

Reviewed June 2020

Great Tool, Good Value

Good product and great value for ease and immediate results - as a researcher with majority of my clients in the recruiting industry, finding accurate contact info quickly is essential.

PROS

Ease of use, immediate value and convenience in product for contact info. Fair pricing. Technically lusha works well and is easy to activate on LI

CONS

One aspect is not really the fault of lusha but dead/not current contact info is a growing problem on LinkedIn - all lusha does is uncover the contact info given by LI user who does not always update their contact info as they change jobs/locations. This something lusha needs to be aware of because it’s success and value is completely tied to this - if LI cannot control this quality issue of user provided contact info - lusha is a goner, I will dump lusha for another contact/email product. Would like more options with subscription plans and pricing - for instance, found no option to save cash when currently have no work in the pandemic because I did a flat yearly subscription and now have no work to justify that cost. New competition for this type of product makes me not as loyal to lusha - would like better pricing for what it does compared to some of the other products that seem to do more. Lusha feels like a one trick pony. Another negative is when no contact info is available or no email is available- would love lusha to be able to at least offer a company email - I use Seamless AI, Hunter.io etc for emails not available on lusha

Reason for choosing Lusha

Not settled on lusha but at the time was best for ease of use and fair pricing. Always looking - there are new free/fee products- even products I looked at before are worth looking at again as there are constant changes in products and new players competing/doing same thing like Aeroleads, Linked Helper, free Chrome extension, Google helper etc etc I continue to use lusha because it is simple not dense or complicated - it does exactly what it says it does, simplicity and ease of use is a big plus - I am not a salesman looking for five billion ways to slice and dice and send mass emailing so lusha works well for my purposes as a researcher.

Anonymous

11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Love this product

Positive no issues

PROS

For my firm's use the quality, as well as the speed at which you can attain it, are both imperative. They knock it out of the park.

CONS

I would like to integrate into our ATS. I'm not sure if this is possible or not but I also haven't researched.

Reason for choosing Lusha

Its much faster to use.

Reasons for switching to Lusha

Lusha is faster

Vendor Response

That's amazing, thanks for the great feedback! You can speak with our support team at: support@lusha.com They'll be able to help you with your inquiry.

Replied June 2022

Arpita

Human Resources, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2022

Good solution but expensive

Overall like using Lusha but these days many technical issues are cropping up like different profiles opening up on LinkedIn in place of a selected profile

PROS

The pop up on LinkedIn looks useful The phone numbers are useful for sales contacts

CONS

1. Many phone numbers in the database are incorrect, leading to the wastage of credits. Also if a user stops the subscription, all the remaining leads go waste. • We have found some of the companies from the packaging & Steel industries contacts were not reflecting • Some of the remote locations like Bhopal, Nagpur, Himachal Pradesh, etc were found to be unavailable • Found 30 – 35 % of contacts are invalid email ids. For example, I have picked up 10 contacts out of those at least 4 bounce back.

Vendor Response

Thanks for the review, Arpita. We'll look into the data issue in the areas you've mentioned.

Replied June 2022

Shadab

Information Technology and Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed June 2022

Best product for Lead generation

PROS

Lusha is very useful in finding the email address of any people, I usually search for leads on Linkedin and my Lusha is integrated with my Linkedin for Business. I was able to find email addresses so easily with the help of Lusha. Lusha is easy to use and the interface is so simple, go to the LinkedIn profile and click on show email id on the Lusha plugin and that's it, you will find the email address of your lead. I also use Lusha for lead generation, this is a very easy way to find leads and their contact information. Overall Lusha is the best product for me to find the leads and their contact information.

CONS

There should be an option to update some email address that was wrong on the Lusha, I have seen many times some errors in email address but there was no option to update that.

Vendor Response

Thanks so much for the kind feedback, Shadab! Regarding the data feedback, we're looking into improving that process but in the meantime, you can help us out by using the thumbs up/down button next to the email/phone number that you've revealed. Thanks!

Replied June 2022

Anonymous

11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed February 2022

Bad data

PROS

Lusha (when it works) makes your life a bit easier when to comes to data extraction and finding the lead/contact's info (email / phone)

CONS

1) if the contact has 2 emails on Lusha one is obviously a spam email (e.g Hotmail) and other one is real then the software isn't smart enough to flag this and write that the person works at hotmail / mircosoft in other words, it has the ability to differentiate one from the other of a 3 year old 2) the data 50% of the time is wrong and bad, which creates way more work than anything else 3) when exporting the data to a 3rd party tool (e.g Salesloft) the system can't really read the title of the person right "VP of digital transformation " would be saved as VP. which is pointless

Ira

Human Resources, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Ease of Use

Overall a good experience with Lusha!!

PROS

This product helps in giving the contact details for senior/ medium / junior level roles. The best feature is the ease of use and we can report if the contact details are incorrect.

CONS

Not major but in indian market usually the contact details are wrong for common names eg Amit gupta number would be some other amit gupta who might not be from the same industry.

Vendor Response

Thanks, Ira! In some cases, there will be a mixup, but we're always striving to improve the data accuracy and appreciate you being with us for a few years now.

Replied June 2022

Jeremy

Real Estate, 5,001-10,000 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING: