--- title: "Microsoft Outlook Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Microsoft Outlook. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Microsoft Outlook is a good fit for you!" source_url: "https://www.softwareadvice.com/marketing/microsoft-outlook-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Email Management Software](https://www.softwareadvice.com/category/3433-email-management/) / [Microsoft Outlook](https://www.softwareadvice.com/marketing/microsoft-outlook-profile/) / Microsoft Outlook Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/marketing/microsoft-outlook-profile/) Reviews [Alternatives](https://www.softwareadvice.com/marketing/microsoft-outlook-profile/alternatives/) # Microsoft Outlook User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 2,517 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.2/5 - Value for money: 4.4/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 1,630 reviews (65%) - 4 stars: 687 reviews (27%) - 3 stars: 153 reviews (6%) - 2 stars: 26 reviews (1%) - 1 star: 21 reviews (1%) ### Most mentioned pros - The integration with the wider Microsoft ecosystem such as Microsoft Teams, Word, Excel, and the calendar makes it extremely useful for managing communication and scheduling in one place. - The integrated calendar, email management tools, scheduling options, and seamless connection with other Microsoft 365 applications make it easy to manage communication and daily tasks. - It’s a reliable tool for managing email, calendars, and tasks in one place, which helps improve organization and productivity. While it can feel a bit complex at times, it becomes very efficient once you get used to its features. ### Most mentioned cons - Working in an accountancy practice, I also experience a high volume of client emails - especially during busy periods such as January - which can quickly lead to a crowded inbox. While features such as folders and colour coding are helpful the sheer amount of emails can still feel overwhelming at times. - The fact that if an institution email is not well configured it's easy break security rules like when other people send an email on the group, you are able to see all the details about it. - It also has a few glitches with showing read vs unread emails and the number of unread emails icon on mobile doesn’t update in real time. ## Microsoft Outlook customer reviews Showing reviews 1-25 of 2,517 (page 1). ### Outlook review - Overall rating: 4/5 - Reviewer: Aaron B. - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Something in line with my previous comment about the new versions. At least for old users like me, we have already accumulated many macros throughout the years that were part of our work. Exporting those to the new scripts is kind of easy, of course, with the use of Copilot, but that is something that has kept me using the old Outlook desktop application. For me, I really do not know what I am gaining by switching to the new Outlook. Is it just a better look, or is there actually more functionality? That is the problem and the question that is not clear to me: that the new Outlook actually offers improvements. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros outlook had offer a simple way to arrange all your email, with productivityh set up such as rules easy to configure intuitevely for most users. saving time #### Cons The bad thing is that I think most users started with Outlook a long time ago.2 3There have been changes in recent years with the new Outlook desktop version, and it is different no matter what they say.4 5The problem with it is that it did not actually export the font type and size that I had already configured in the old Outlook desktop version, so I don't like that. --- ### Reliable Email Platform That Just Works - Overall rating: 5/5 - Reviewer: Jonathan K. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Microsoft Outlook has been extremely positive. I've used it daily for both business and personal communication, and it's consistently been reliable and easy to use. The combination of email, calendar, contacts, and task management in one application helps keep everything organized, and the seamless syncing across devices means I can stay productive wherever I am. It's one of those tools that just works, which is why I'd highly recommend it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros What I like most about Microsoft Outlook is how reliable and easy it is to manage all of my email, calendar, and contacts in one place. It keeps everything organized, syncs seamlessly across my devices, and integrates really well with the rest of the Microsoft 365 apps. The spam filtering is also excellent, and features like shared calendars and meeting scheduling make collaborating with coworkers much easier. #### Cons There really isn't much to dislike. Occasionally the desktop app can feel a little slow after major updates, and some of the advanced settings can be difficult to find if you're not a frequent user. Other than that, it's been a dependable email platform that has worked well for me. --- ### Very good all round - Overall rating: 5/5 - Reviewer: Tim H. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros It’s integration with multiple external programmes makes it ideal for all client contact and for using AI #### Cons Having different settings and styles across different folder in your inbox is frustrating. Always having the switch on the preview pane. --- ### A 4x CHAMP Outlook User - Overall rating: 5/5 - Reviewer: Kimona S. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Wonderful connectivity tool. The cost to upgrade to TB is not too much. I want to filter all subscriptions to clean up all. I'm not sure if that is available, but I have never seen it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is one of my best friend forever. Let's talk about multiple email, personal, work, business x2. Easy add account, easy switch, easy sign-in passkey, fingerprint. Spam filtering is key for me and the other tab places needed emails right where they belong. #### Cons I've received emails from a user and their email still got sent to the spam folder which was unexpected. #### Reasons for switching to Microsoft Outlook Our school switched. I have no idea why they did. --- ### Reliable mailing platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've used Microsoft Outlook for my work purposes and I have found it as a reliable mailing software as the interface is user friendly as well as It provides the feature of synced in calendars, contacts etc. Which helps me managing my daily tasks #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Microsoft Outlook is easy to use once we learn about the layout of this software. It also includes features like uh search bar calendars and also the folders which it more user friendly. It also provides access and connectivity within the web browsers add phone to laptop or laptop to the phone. It also works well with filtering the spam emails or messages. Through this we can also merge our Microsoft Teams account with that integration it allows us to share calendars or meeting schedules and makes it easy maintain and share information across the network. #### Cons Although the free version of Microsoft Outlook works well but talking about the premium version or the paid version It feels bit expensive according to the features it provide. Also I personally feel that customer support of Microsoft Outlook is a bit slow when it comes to assistance. And even I noticed some umm glitches and bugs after some particular updates like slowing down of the software and freezing search bar. --- ### Traditional email box with newer AI-powered - Overall rating: 5/5 - Reviewer: Edwin V. - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Microsoft Outlook has been positive. It is a dependable email and productivity tool that works especially well for people already using the Microsoft ecosystem. Features like calendar integration, meeting scheduling, Teams connectivity, and AI assistance make managing daily communication much easier. The newer AI features are a useful addition because they help reduce time spent reading long conversations, organizing information, and writing emails. Outlook is also strong for team collaboration because it connects email, calendars, contacts, and workplace tools in one place. There are still areas that could improve, such as reducing bugs, making the application lighter, and providing more affordable access to premium features. However, for business users and anyone who needs a professional email platform, Outlook remains one of the most complete solutions available. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Microsoft Outlook is how it combines traditional email features with newer AI-powered tools that make daily communication easier. The integration with Microsoft 365 Copilot helps with tasks like summarizing long email threads, drafting replies, and finding important information faster. The smart suggestions and search improvements are useful when managing a large inbox. Outlook also works well with calendars, meetings, Teams, and other Microsoft services, which makes it convenient for both personal and work use. The spam filtering is reliable and does a good job separating unwanted messages from important emails. I also like the collaboration features, such as sharing calendars, scheduling meetings, and working with teams directly from the same platform. The Windows app feels familiar and professional, and the overall experience is smooth for users already using Microsoft products. #### Cons The biggest issue with Microsoft Outlook is that it can sometimes feel heavy, especially when handling a large mailbox with many emails, attachments, and connected accounts. The application has improved over time, but occasional bugs, slow loading, or syncing issues can still happen. Some advanced features, including certain AI capabilities, may require additional Microsoft 365 subscriptions, which can make the overall cost higher for some users. The interface has many options, and new users may need time to learn where everything is located. While the spam filtering works well most of the time, some unwanted emails can still get through, and occasionally important messages may be incorrectly filtered. Customer support quality can also depend on the type of subscription you have, with business users generally receiving better support options than individual users. --- ### Efficient and reliable email management - Overall rating: 5/5 - Reviewer: Evan P. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it has been great. A little hard to use at first but after that first hurdle it’s a great piece of software that helps with my overall efficiency and time in work looking through emails #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I find it excellent… it’s one of the best email formats out on the market for professional use. It helps me quickly flag important emails that come in and schedule meetings #### Cons At first I found it quite difficult to navigate the user interface as it is a little overwhelming at first but I eventually got used to it all --- ### Everyday useful platform - Overall rating: 5/5 - Reviewer: Kate L. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Microsoft Outlook has been very positive. I use it daily for all of my business email communication and have found it to be a reliable and efficient platform. Its integration with Microsoft 365, calendar, contacts, and scheduling tools helps me stay organized and manage my workload effectively. While there are occasional minor issues with search performance or interface clutter, Outlook has consistently been a dependable tool for professional communication and productivity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked Outlook's reliable email management, clean interface, and seamless integration with Microsoft 365. The built-in calendar, scheduling, and task management features made it easy to stay organized, and the search function made it quick to find emails and attachments. Overall, it's a dependable tool for both communication and productivity. #### Cons Outlook can sometimes feel slower and more resource-intensive than other email clients, especially with large mailboxes. Search results are occasionally inconsistent, and the interface can be cluttered due to the large number of features. --- ### Microsoft Review - Overall rating: 5/5 - Reviewer: Vicky S. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Its been pleasant, no complaints. We use as a main point of communication between our staff, our general contractors. etc. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Category color coding. i like that our team is able to mark an email a specific color to organize emails. #### Cons Random updates and closing out. I will be working and all of a sudden my email will close out randomly. I lose my train of thought. --- ### Overall experience using outlook - Overall rating: 5/5 - Reviewer: Janet A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall outlook application is considered as the best for office daily task, communicating with the team as a whole and organizing events in the calendar easily #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the new version of outlook, it makes work easy and locating some tabs and making it easy to work smart on a daily bases. Also adding appointment to my calendar is very easy and straightforward #### Cons The view of the inbox or the view of the interface can be busy some times Notifications can feel overwhelming sometimes Some features are hidden in the menu --- ### Adequate Outlook - Overall rating: 3/5 - Reviewer: Gordon S. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered I would say the performance is adequate as long as you are not using Gmail. All the other providers work without any issue #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The set up and daily use is very simple and ituitive. Its gret that all you emaila ddresses and be held in one place for easy access from one point #### Cons It does not perform very well with Gmail addresses. Some time they send without issue but more often tan not they get stuck and dont send, #### Reasons for switching to Microsoft Outlook I wanted to use a more familiar product, I use outlook at work and it it worked for me --- ### Powerful, Reliable, and Great for Professional Email Management - Overall rating: 5/5 - Reviewer: Sven S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered I have been using Microsoft Outlook for a long time and find it to be a very dependable and feature-rich email client. It is especially useful in a professional environment because it combines email, calendar, contacts, and task management in one place. The interface is clear enough to use daily, and it helps me stay organized even when handling a high volume of messages. Outlook is a strong choice for anyone who needs a practical and well-integrated communication tool for work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Outlook offers excellent organization features, including folders, rules, categories, and a very useful calendar integration. It makes it easy to manage multiple email accounts and keep track of meetings, appointments, and tasks without switching between different tools. The search function is effective, the performance is stable, and the close connection with Microsoft 365 applications adds a lot of value for business users. #### Cons One downside is that Outlook can feel a bit complex at first, especially for users who only need a simple email program. The interface may seem crowded because of the many available features, and some advanced settings take time to learn. It can also feel heavier than lighter email clients, particularly on older devices or when working with large mailboxes. --- ### Reliable Backbone for Daily Sales Operations - Overall rating: 4/5 - Reviewer: khyan a. - Verified reviewer: Yes - Industry: Computer Software - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, it’s been a consistently reliable SaaS tool that forms part of the daily operating rhythm. As an SDR, I mainly use it for meeting reminders, Teams calls, SME notes, and linking activity back into CRM systems like HubSpot. It’s not a flashy platform, but it doesn’t need to be. It’s dependable, well-integrated, and keeps everything connected across devices and teams. That reliability is what makes it valuable in a high-volume sales environment. From a SaaS stack perspective, it delivers strong value—especially when you consider how tightly it works with the rest of the Microsoft ecosystem. It helps keep the day structured without adding extra complexity. Overall, it’s a steady, well-built tool that does its job quietly in the background, which is exactly what you want when you’re focused on hitting pipeline and meeting targets. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros From a SaaS perspective, the biggest win is how well it just fits into the broader Microsoft ecosystem. It plays nicely with Teams and other tools, which makes meeting scheduling, reminders, and collaboration pretty seamless day to day. For an SDR juggling back-to-back calls and pipeline work, that integration is a real time saver. Ease of use is another strong point. Once you’re across it, it’s straightforward—book a meeting, send a note, set a reminder, move on. It doesn’t get in your way when you’re trying to move quickly. Access and connectivity are also solid. Whether you’re on desktop, mobile, or browser, it stays in sync and keeps things consistent. That’s important when you’re switching between calls, CRM updates, and meetings all day. On value for money, it stacks up well, particularly as part of the broader Microsoft 365 suite. You’re not just paying for email—you’re getting a full comms and productivity layer that integrates across the business. Spam filtering does a decent job overall. It keeps the inbox fairly clean without needing constant manual cleanup, which helps keep focus on actual pipeline work rather than noise. #### Cons It’s a bit of a mixed bag when it comes to ease of use at scale. While the basics are simple, the interface can feel a bit cluttered when you’re dealing with high email volume and multiple calendars. It’s functional, just not always the smoothest experience. On bugs and issues, it’s generally stable, but you do get the occasional sync lag or calendar glitch. Nothing major, but noticeable when you’re relying on it heavily throughout the day. Customer support is fairly passive—you don’t really engage with it unless something breaks, and when you do, it’s more self-service or documentation-based rather than hands-on support. Spam filtering, while good, isn’t bulletproof. A few things slip through, and occasionally something relevant gets caught in the wrong place, so you still need to keep an eye on it. --- ### Great Calendar and E-Mail Management Tool - Overall rating: 4/5 - Reviewer: Bongi N. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered I have had an overall good experience with Outlook, I find it easy to use and the integration with other Microsoft and external software makes life easy. Managing appointments and managing tasks has greatly assisted me with increased productivity. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like the fact that Outlook is integrated with not only other Microsoft applications such as Excel and Word but that there is integration with other software like Adobe. The fact that I can have many features in one place such as an e-mail address, calendar and to do lists is very impressive. #### Cons The search feature does not always return the exact results I am looking for and filtering with keywords can be a bit unpleasant when it still fails to return the exact or similar results. --- ### Microsoft Outlook is my go to mail app - Overall rating: 5/5 - Reviewer: Patricia D. - Verified reviewer: Yes - Industry: Banking - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Microsoft Outlook has been positive due to how user friendly it is.i love the layout design. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love the fact that Microsoft Outlook is a free service and available on my apple phone. It is very user friendly. #### Cons The con on Microsoft Outlook is a large file can take forever and cause delays .Outlook also can freeze at times. --- ### Powerful Email, But Sometimes Overwhelming - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Outlook is reliable and feature-rich for email and calendar, but can feel slow and complex, especially when managing many messages and settings. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I liked Outlook’s unified inbox, strong calendar integration, and reliable email organization—making scheduling, reminders, and communication easy across work and personal accounts. #### Cons Outlook can feel slow and cluttered, with complex settings and inconsistent search results, making it frustrating to manage many emails. --- ### A Prince of Optimization - Overall rating: 5/5 - Reviewer: Jhovanny A. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience has been great. I have been able to effectively check mail, communicate, receive communication and integrate all of my vital work applications directly to Outlook. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My favorite feature of Outlook is its professional organization and optimization of mail. It dominates in its optimization: its Calander integration, email connections, communication, formatting, customizable layouts and even personalization. It is extremely simple, straightforward, easy to learn and administrable. As mentioned,: the real glory comes in office settings where communication between clients, paid services, coworkers and work is vital: Outlook achieves all these features and without the burden of financial or glitchy considerations. #### Cons My least favorite feature is its transition between applications. On my computer, it is great; on my phones, it can become quickly frustrating. I do understand that at times it needs a quick customization but is one con that I consider to be worth noting. --- ### Outlook: More than Just an Email Application - Overall rating: 5/5 - Reviewer: Brett S. - Verified reviewer: Yes - Industry: Law Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with MS Outlook has been very positive. Communicating with customers and team members is easy and now that Outlook is connected with copilot, writing a proper email has never been easier. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Outlook is fantastic for booking appointments, corresponding with clients and other coworkers effectively, filtering out spam emails and connected with my important tech stack so I can track my ever-growing list of projects. #### Cons There were some minor bugs I have encountered that made my experience less than ideal at times. I've had calendar events not enter correctly even though I did everything right mechanically, for example. --- ### Works great, but doesn't support SharePoint - Overall rating: 4/5 - Reviewer: Douglas P. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've been using it for work for about 20 years now. I've seen it evolve from a simple SMTP/POP to the client it is today. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ability to organize my emails in a manner that works for me. The software is flexible enough that I can configure it to my liking. #### Cons It no longer works with our shared SharePoint calendars. This is a real frustration for us as the old version worked perfectly fine for everyone. The "new" Outlook does not support SharePoint. :-( --- ### Very good email/calendar client for businesses that use M365 - Overall rating: 5/5 - Reviewer: David N. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered If you're in the M365 suite of apps, Outlook is a great email and calendar client. The web app works better but the new outlook desktop app is very comparable in reliablity. There are still sync issues sometimes and when its bad, a full reinstall of the desktop app is required. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It's generally a very good and reliable known email client. Supports M365/Exchange the best but you can use it for other email service providers as well (Gmail or others). Available as a web application or desktop app for Windows and macOS. Great for email and calendar services. Integrates natively with everything else under the M365 suite. #### Cons It's gotten more confusing now with three different versions of Outlook (web, classic outlook, and new outlook). The web application appears to work the best and is the most reliable but a lot of users still prefer the desktop app and even worst some users won't move off of classic outlook. Outlook desktop is also know to have crashing/sync issues. --- ### Outlook is Very User Friendly & Efficient for Communication/Tasks - Overall rating: 5/5 - Reviewer: Renee M. - Verified reviewer: Yes - Industry: Law Practice - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered I find that Outlook is very user friendly and the system itself is very efficient for communication and tasks. I really like the add-in programs that work in combination with Outlook to make communicating, task completion and document management more efficient. I prefer outlook over other email systems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I enjoy that it is very user friendly and the multiple applications that Outlook can sync with is also very helpful and efficient. #### Cons I find that changing settings for fonts and preferences is a bit tedious. I would like to see more options for settings/preferences located in the same section to make changes. --- ### Outlook is my prefered mail client. - Overall rating: 3/5 - Reviewer: Richard G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered I ahve used this for over 20 years and its been very helful but a lot of changes happen frequently and end users really dont know about or how to work with the changes. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Outlook is a great mail client that helps me work my day to day emails and integrate a lot of other products within it. I use this daily to communicate with customers and internally. #### Cons There is a lot of features in it, and it is very reliant on internal processes and things can be slow at times when you have a lot of mailboxes added to your profile. --- ### A staple in email solutions - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Overall Outlook is a default email soution used by most companies because as the saying goes "If it isnt broke, dont fix it" #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like how customizable outlook is. Form being able to cateorize and create folders where your emails are sent to being able to use the calendar to book meetings #### Cons It has slow performance when my inboxes get too full and it does have strange navigation and synchronization issues --- ### Outlook - The planning tool for everyone - Overall rating: 5/5 - Reviewer: Ethan J. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Overall I have had a positive experience with outlook using it everyday for multiple years using the system to plan my weeks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Microsoft outlook is a very effective tool, the calendar feature is brilliant to keep track of meetings and planning. #### Cons My least favourite part of outlook is the constant changes to the interface and design of the system. #### Reasons for switching to Microsoft Outlook Easier to integrate teams and calendars. --- ### Solid comms and scheduling platform. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Market Research - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Outlook is here to stay. It's reliable, easy to work in, and gets the job done. I've used it throughout my entire professional career and don't foresee stopping any time soon. The capabilities and integrations make it genuinely powerful; though a little more admin depth would make it a complete hub. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Outlook is where I handle most of my daily tasks. I can write emails, add quick notes, and manage my calendar. The clean layout and adjustable density make it easy to fit on multiple screens. The Teams integration is also clutch and allows me to jump straight into a meeting from the email invite or notification. Search is solid, and having folders streamlines filing and retrieval. Also, I can set custom rules for filtering, send instructions, and OOO notices. #### Cons I'd say, where it falls short is not being a true one-stop shop for admin-related tasks. Though is it true that the majority of routine tasks can be accomplished through the platform, there are still a few that require pivoting to other tools. A few integrations, leaning more on the HR-side of tasks, would push Outlook into the S-tier for sure. ## More reviews [Next reviews](https://www.softwareadvice.com/marketing/microsoft-outlook-profile/reviews/?page=2) --- Microsoft Outlook Reviews, Pros and Cons - 2026 Software Advice