--- title: "Microsoft Outlook Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Microsoft Outlook. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Microsoft Outlook is a good fit for you!" source_url: "https://www.softwareadvice.com/marketing/microsoft-outlook-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Calendar Software](https://www.softwareadvice.com/calendar-app/) / [Microsoft Outlook](https://www.softwareadvice.com/marketing/microsoft-outlook-profile/) / Microsoft Outlook Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/marketing/microsoft-outlook-profile/) Reviews [Alternatives](https://www.softwareadvice.com/marketing/microsoft-outlook-profile/alternatives/) # Microsoft Outlook User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 2,523 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.2/5 - Value for money: 4.4/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 1,635 reviews (65%) - 4 stars: 688 reviews (27%) - 3 stars: 153 reviews (6%) - 2 stars: 26 reviews (1%) - 1 star: 21 reviews (1%) ### Most mentioned pros - The integration with the wider Microsoft ecosystem such as Microsoft Teams, Word, Excel, and the calendar makes it extremely useful for managing communication and scheduling in one place. - The integrated calendar, email management tools, scheduling options, and seamless connection with other Microsoft 365 applications make it easy to manage communication and daily tasks. - It’s a reliable tool for managing email, calendars, and tasks in one place, which helps improve organization and productivity. While it can feel a bit complex at times, it becomes very efficient once you get used to its features. ### Most mentioned cons - Working in an accountancy practice, I also experience a high volume of client emails - especially during busy periods such as January - which can quickly lead to a crowded inbox. While features such as folders and colour coding are helpful the sheer amount of emails can still feel overwhelming at times. - The fact that if an institution email is not well configured it's easy break security rules like when other people send an email on the group, you are able to see all the details about it. - It also has a few glitches with showing read vs unread emails and the number of unread emails icon on mobile doesn’t update in real time. ## Microsoft Outlook customer reviews Showing reviews 1-25 of 2,523 (page 1). ### Microsoft Review - Overall rating: 5/5 - Reviewer: Vicky S. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Its been pleasant, no complaints. We use as a main point of communication between our staff, our general contractors. etc. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Category color coding. i like that our team is able to mark an email a specific color to organize emails. #### Cons Random updates and closing out. I will be working and all of a sudden my email will close out randomly. I lose my train of thought. --- ### It gets the job done for client communication and scheduling. - Overall rating: 4/5 - Reviewer: Keith K. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered It handles what I need for running a small consulting practice, email, calendar, contacts all in one place. Not exciting, but it works reliably enough that I don't think about switching. The Microsoft ecosystem integration matters since most of my clients use it too, making scheduling and file sharing straightforward. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I rely on it every day for client emails and keeping track of my schedule. The calendar integration actually works pretty well, especially when I'm juggling a bunch of client meetings in a single week. Plus, the search feature makes it easy to dig up old threads whenever a client brings up something from months ago. The mobile app keeps me in the loop, too, I use it whenever I'm out meeting clients or just working from home for the day. #### Cons The interface feels cluttered sometimes when I'm trying to quickly fire off responses between client calls. Rules and filters take more clicks than they should to set up. Storage limits have forced me to archive older client emails more than once, which is annoying when I need that history. --- ### Outlook review - Overall rating: 4/5 - Reviewer: Aaron B. - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Something in line with my previous comment about the new versions. At least for old users like me, we have already accumulated many macros throughout the years that were part of our work. Exporting those to the new scripts is kind of easy, of course, with the use of Copilot, but that is something that has kept me using the old Outlook desktop application. For me, I really do not know what I am gaining by switching to the new Outlook. Is it just a better look, or is there actually more functionality? That is the problem and the question that is not clear to me: that the new Outlook actually offers improvements. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros outlook had offer a simple way to arrange all your email, with productivityh set up such as rules easy to configure intuitevely for most users. saving time #### Cons The bad thing is that I think most users started with Outlook a long time ago.2 3There have been changes in recent years with the new Outlook desktop version, and it is different no matter what they say.4 5The problem with it is that it did not actually export the font type and size that I had already configured in the old Outlook desktop version, so I don't like that. --- ### Reliable Email Platform That Just Works - Overall rating: 5/5 - Reviewer: Jonathan K. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Microsoft Outlook has been extremely positive. I've used it daily for both business and personal communication, and it's consistently been reliable and easy to use. The combination of email, calendar, contacts, and task management in one application helps keep everything organized, and the seamless syncing across devices means I can stay productive wherever I am. It's one of those tools that just works, which is why I'd highly recommend it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros What I like most about Microsoft Outlook is how reliable and easy it is to manage all of my email, calendar, and contacts in one place. It keeps everything organized, syncs seamlessly across my devices, and integrates really well with the rest of the Microsoft 365 apps. The spam filtering is also excellent, and features like shared calendars and meeting scheduling make collaborating with coworkers much easier. #### Cons There really isn't much to dislike. Occasionally the desktop app can feel a little slow after major updates, and some of the advanced settings can be difficult to find if you're not a frequent user. Other than that, it's been a dependable email platform that has worked well for me. --- ### A reliable, comprehensive email tool with some room for improvement - Overall rating: 4/5 - Reviewer: Leslie H. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Microsoft Outlook has been very positive. It is a reliable, comprehensive tool for managing professional communication, meetings, and daily organization. Its integration with Microsoft 365 is a major asset that greatly facilitates collaboration. There is still room for improvement, specifically regarding performance, search functionality, and interface simplicity—but for my daily use, the benefits far outweigh the drawbacks. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I appreciate most is that Outlook brings email, calendars, contacts, and meeting management together in one place. It greatly simplifies daily organization, especially when working with Teams and the rest of the Microsoft 365 suite. Shared calendars, rules, folders, and categories are very handy for keeping a busy inbox under control. I also like being able to access everything on both desktop and mobile, which allows me to stay reachable when I’m away from my desk. #### Cons Outlook can sometimes feel a bit heavy and complex, particularly due to the sheer number of menus and settings. Search doesn't always locate old emails as quickly or accurately as I’d like, and a large mailbox can occasionally impact performance. I also sometimes notice slight synchronization delays between devices. These aren't major issues, but faster speeds and a simplified interface would improve the experience. --- ### Overall experience using outlook - Overall rating: 5/5 - Reviewer: Janet A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall outlook application is considered as the best for office daily task, communicating with the team as a whole and organizing events in the calendar easily #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the new version of outlook, it makes work easy and locating some tabs and making it easy to work smart on a daily bases. Also adding appointment to my calendar is very easy and straightforward #### Cons The view of the inbox or the view of the interface can be busy some times Notifications can feel overwhelming sometimes Some features are hidden in the menu --- ### Best for Organization but Too Complicated and Slow - Overall rating: 4/5 - Reviewer: LAKSHMI V. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It connects seamlessly with Microsoft 365. Shared calendars sync instantly across teams. Managing meetings is incredibly efficient.Data is heavily protected against phishing. Built-in encryption keeps communications private. #### Cons The desktop application feels incredibly overwhelming. Navigating nested menus takes time. Visual elements look dated.Configuring advanced rules requires extensive training. Casual users struggle with the interface. Mastery takes significant time. --- ### My favourite mailing, calendar, and meeting tool. - Overall rating: 5/5 - Reviewer: Washington S. - Verified reviewer: Yes - Industry: International Trade and Development - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Microsoft Outlook is a very useful mailing,meeting, and calendar tool. I love to use it regularly at my place of work . It has been over 6 years now that I have chosen it as my favourite mailing, meeting, and calendar tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros It is very efficient and effective in communicating with clients,coworkers. I like the fact that it keeps messages,calendars, and meetings in a single place. It is very easy to navigate. I love the fact that spam filters is available. #### Cons The con about Microsoft Outlook is the bugs problems. Aside that , every other things is nice for me. --- ### Reliable Email and Communication Tool - Overall rating: 5/5 - Reviewer: michael k. - Verified reviewer: Yes - Industry: Insurance - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I use it every day. It is especially useful for managing a high volume of emails and keeping track of meetings and appointments through the integrated calendar. The search and spam-filtering features also help keep communication organized and manageable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It makes it easy to communicate with clients, insurers, underwriters, and coworkers, while keeping messages, calendars, and meetings organized in one place. The search function, calendar integration, and spam filtering are particularly useful. #### Cons One drawback is that emails are automatically archived after three months, which can make it less convenient to access older messages directly from the inbox and can require additional searching to find past correspondence. --- ### Outlook software - Overall rating: 4/5 - Reviewer: Dominique C. - Verified reviewer: Yes - Industry: E-Learning - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience is that it is easy to use, it’s a great alternative to use if other softwares aren’t accessible. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like most about Microsoft Outlook is that it is user friendly, the access to the software is easy to use. #### Cons What I least like about the software it logs you out of your profile at times. That is one thing that I’ve experienced. --- ### Ease of Use. Robust, Reliable, and Built for Professional Workflows - Overall rating: 5/5 - Reviewer: Brad A. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, Outlook is a solid, dependable email and productivity platform that’s well-suited for professional and business use. While it has a learning curve and occasional performance issues, its reliability, integration, and organizational tools outweigh its drawbacks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The unified inbox, powerful calendar features, and seamless integration with Microsoft 365 make managing communications and scheduling both efficient and dependable. #### Cons The interface can feel cluttered and less intuitive than some newer email platforms, and performance can lag when managing large mailboxes. Customization options exist but are not always easy to find or implement without additional setup. #### Reasons for choosing Microsoft Outlook I chose Microsoft Outlook because of its deep integration with Microsoft 365, robust email, calendar, and task management in one platform, and its enterprise-grade security, archiving, and compliance features. Compared to the alternatives, Outlook offers stronger organizational controls, better support for complex workflows, and reliability at scale, which makes it better suited for professional and business use. --- ### A 4x CHAMP Outlook User - Overall rating: 5/5 - Reviewer: Kimona S. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Wonderful connectivity tool. The cost to upgrade to TB is not too much. I want to filter all subscriptions to clean up all. I'm not sure if that is available, but I have never seen it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is one of my best friend forever. Let's talk about multiple email, personal, work, business x2. Easy add account, easy switch, easy sign-in passkey, fingerprint. Spam filtering is key for me and the other tab places needed emails right where they belong. #### Cons I've received emails from a user and their email still got sent to the spam folder which was unexpected. #### Reasons for switching to Microsoft Outlook Our school switched. I have no idea why they did. --- ### Traditional email box with newer AI-powered - Overall rating: 5/5 - Reviewer: Edwin V. - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Microsoft Outlook has been positive. It is a dependable email and productivity tool that works especially well for people already using the Microsoft ecosystem. Features like calendar integration, meeting scheduling, Teams connectivity, and AI assistance make managing daily communication much easier. The newer AI features are a useful addition because they help reduce time spent reading long conversations, organizing information, and writing emails. Outlook is also strong for team collaboration because it connects email, calendars, contacts, and workplace tools in one place. There are still areas that could improve, such as reducing bugs, making the application lighter, and providing more affordable access to premium features. However, for business users and anyone who needs a professional email platform, Outlook remains one of the most complete solutions available. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Microsoft Outlook is how it combines traditional email features with newer AI-powered tools that make daily communication easier. The integration with Microsoft 365 Copilot helps with tasks like summarizing long email threads, drafting replies, and finding important information faster. The smart suggestions and search improvements are useful when managing a large inbox. Outlook also works well with calendars, meetings, Teams, and other Microsoft services, which makes it convenient for both personal and work use. The spam filtering is reliable and does a good job separating unwanted messages from important emails. I also like the collaboration features, such as sharing calendars, scheduling meetings, and working with teams directly from the same platform. The Windows app feels familiar and professional, and the overall experience is smooth for users already using Microsoft products. #### Cons The biggest issue with Microsoft Outlook is that it can sometimes feel heavy, especially when handling a large mailbox with many emails, attachments, and connected accounts. The application has improved over time, but occasional bugs, slow loading, or syncing issues can still happen. Some advanced features, including certain AI capabilities, may require additional Microsoft 365 subscriptions, which can make the overall cost higher for some users. The interface has many options, and new users may need time to learn where everything is located. While the spam filtering works well most of the time, some unwanted emails can still get through, and occasionally important messages may be incorrectly filtered. Customer support quality can also depend on the type of subscription you have, with business users generally receiving better support options than individual users. --- ### Satisfied customer - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Human Resources - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Microsoft Outlook has been positive. It’s a reliable tool for managing email, calendars, and tasks in one place, which helps improve organization and productivity. While it can feel a bit complex at times, it becomes very efficient once you get used to its features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Microsoft Outlook is its ability to combine email, calendar, and task management in one platform. It helps keep communication organized, improves scheduling efficiency, and makes it easy to manage daily priorities in a structured way. #### Cons What I liked least about Microsoft Outlook is that it can sometimes feel slow or resource-heavy, especially with large inboxes. The interface can also be a bit complex for new users, making certain settings and features harder to find. --- ### Reliable Backbone for Daily Sales Operations - Overall rating: 4/5 - Reviewer: khyan a. - Verified reviewer: Yes - Industry: Computer Software - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, it’s been a consistently reliable SaaS tool that forms part of the daily operating rhythm. As an SDR, I mainly use it for meeting reminders, Teams calls, SME notes, and linking activity back into CRM systems like HubSpot. It’s not a flashy platform, but it doesn’t need to be. It’s dependable, well-integrated, and keeps everything connected across devices and teams. That reliability is what makes it valuable in a high-volume sales environment. From a SaaS stack perspective, it delivers strong value—especially when you consider how tightly it works with the rest of the Microsoft ecosystem. It helps keep the day structured without adding extra complexity. Overall, it’s a steady, well-built tool that does its job quietly in the background, which is exactly what you want when you’re focused on hitting pipeline and meeting targets. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros From a SaaS perspective, the biggest win is how well it just fits into the broader Microsoft ecosystem. It plays nicely with Teams and other tools, which makes meeting scheduling, reminders, and collaboration pretty seamless day to day. For an SDR juggling back-to-back calls and pipeline work, that integration is a real time saver. Ease of use is another strong point. Once you’re across it, it’s straightforward—book a meeting, send a note, set a reminder, move on. It doesn’t get in your way when you’re trying to move quickly. Access and connectivity are also solid. Whether you’re on desktop, mobile, or browser, it stays in sync and keeps things consistent. That’s important when you’re switching between calls, CRM updates, and meetings all day. On value for money, it stacks up well, particularly as part of the broader Microsoft 365 suite. You’re not just paying for email—you’re getting a full comms and productivity layer that integrates across the business. Spam filtering does a decent job overall. It keeps the inbox fairly clean without needing constant manual cleanup, which helps keep focus on actual pipeline work rather than noise. #### Cons It’s a bit of a mixed bag when it comes to ease of use at scale. While the basics are simple, the interface can feel a bit cluttered when you’re dealing with high email volume and multiple calendars. It’s functional, just not always the smoothest experience. On bugs and issues, it’s generally stable, but you do get the occasional sync lag or calendar glitch. Nothing major, but noticeable when you’re relying on it heavily throughout the day. Customer support is fairly passive—you don’t really engage with it unless something breaks, and when you do, it’s more self-service or documentation-based rather than hands-on support. Spam filtering, while good, isn’t bulletproof. A few things slip through, and occasionally something relevant gets caught in the wrong place, so you still need to keep an eye on it. --- ### Great Calendar and E-Mail Management Tool - Overall rating: 4/5 - Reviewer: Bongi N. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered I have had an overall good experience with Outlook, I find it easy to use and the integration with other Microsoft and external software makes life easy. Managing appointments and managing tasks has greatly assisted me with increased productivity. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like the fact that Outlook is integrated with not only other Microsoft applications such as Excel and Word but that there is integration with other software like Adobe. The fact that I can have many features in one place such as an e-mail address, calendar and to do lists is very impressive. #### Cons The search feature does not always return the exact results I am looking for and filtering with keywords can be a bit unpleasant when it still fails to return the exact or similar results. --- ### Efficient and reliable email management - Overall rating: 5/5 - Reviewer: Evan P. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it has been great. A little hard to use at first but after that first hurdle it’s a great piece of software that helps with my overall efficiency and time in work looking through emails #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I find it excellent… it’s one of the best email formats out on the market for professional use. It helps me quickly flag important emails that come in and schedule meetings #### Cons At first I found it quite difficult to navigate the user interface as it is a little overwhelming at first but I eventually got used to it all --- ### Microsoft Outlook is my go to mail app - Overall rating: 5/5 - Reviewer: Patricia D. - Verified reviewer: Yes - Industry: Banking - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Microsoft Outlook has been positive due to how user friendly it is.i love the layout design. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love the fact that Microsoft Outlook is a free service and available on my apple phone. It is very user friendly. #### Cons The con on Microsoft Outlook is a large file can take forever and cause delays .Outlook also can freeze at times. --- ### Everyday useful platform - Overall rating: 5/5 - Reviewer: Kate L. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Microsoft Outlook has been very positive. I use it daily for all of my business email communication and have found it to be a reliable and efficient platform. Its integration with Microsoft 365, calendar, contacts, and scheduling tools helps me stay organized and manage my workload effectively. While there are occasional minor issues with search performance or interface clutter, Outlook has consistently been a dependable tool for professional communication and productivity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked Outlook's reliable email management, clean interface, and seamless integration with Microsoft 365. The built-in calendar, scheduling, and task management features made it easy to stay organized, and the search function made it quick to find emails and attachments. Overall, it's a dependable tool for both communication and productivity. #### Cons Outlook can sometimes feel slower and more resource-intensive than other email clients, especially with large mailboxes. Search results are occasionally inconsistent, and the interface can be cluttered due to the large number of features. --- ### Outlook Gets a Bad Rap But They Know How to Do Email - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Generally good. I like it better than Gmail and and think the email and calendar integration is better. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros What I like most about Outlook is that it lets you sort messages by sender! This is huge because I can quickly go through messages by sender, collapse the ones I don't want to deal with and focus on the ones I do. No other email does this. #### Cons It feels a little bloated and the design is outdated. I wish they would give an option that isn't so busy and dense and makes the font bigger. --- ### Outlook: More than Just an Email Application - Overall rating: 5/5 - Reviewer: Brett S. - Verified reviewer: Yes - Industry: Law Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with MS Outlook has been very positive. Communicating with customers and team members is easy and now that Outlook is connected with copilot, writing a proper email has never been easier. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Outlook is fantastic for booking appointments, corresponding with clients and other coworkers effectively, filtering out spam emails and connected with my important tech stack so I can track my ever-growing list of projects. #### Cons There were some minor bugs I have encountered that made my experience less than ideal at times. I've had calendar events not enter correctly even though I did everything right mechanically, for example. --- ### Very good email/calendar client for businesses that use M365 - Overall rating: 5/5 - Reviewer: David N. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered If you're in the M365 suite of apps, Outlook is a great email and calendar client. The web app works better but the new outlook desktop app is very comparable in reliablity. There are still sync issues sometimes and when its bad, a full reinstall of the desktop app is required. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It's generally a very good and reliable known email client. Supports M365/Exchange the best but you can use it for other email service providers as well (Gmail or others). Available as a web application or desktop app for Windows and macOS. Great for email and calendar services. Integrates natively with everything else under the M365 suite. #### Cons It's gotten more confusing now with three different versions of Outlook (web, classic outlook, and new outlook). The web application appears to work the best and is the most reliable but a lot of users still prefer the desktop app and even worst some users won't move off of classic outlook. Outlook desktop is also know to have crashing/sync issues. --- ### Outlook Review - Overall rating: 5/5 - Reviewer: Kevin C. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Microsoft Outlook is very favorable. I enjoy using this product and interact with it daily. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Microsoft Outlook is its organization. I can easily find my email, calendars and tasks. The emails can easily be formatted with subfolders. Outlook is integrated with Microsoft's other products Excel, Word and Powerpoint. I keep all of my calendar events in the Outlook calendar. I especially like the feature to add events that cover many days (also called a series). #### Cons I use this product every day. There is nothing about this product that I dislike or like the least. It is a very good product that satisfies my communication needs. --- ### Reliable email and calendar tool - Overall rating: 5/5 - Reviewer: Kian W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Microsoft Outlook is a reliable and professional email client that works well for both personal and business use. It is especially useful for staying organised across email and calendar tasks, although performance and usability could be improved in some areas. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Microsoft Outlook makes it easy to manage email, calendar, and contacts in one place. I like the clean integration with Microsoft 365, the search function, and how well it handles scheduling and reminders. #### Cons Outlook can feel a bit heavy and occasionally slow, especially with larger mailboxes. Some settings are also buried in menus, which makes simple changes less intuitive than they should be. --- ### Reliable Email & Calendar Tool for Daily Productivity - Overall rating: 5/5 - Reviewer: Vaibhav Kant J. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Microsoft Outlook has been positive. It helps me manage emails, meetings, and tasks in one place, which improves productivity. The calendar and reminders are especially useful for scheduling and follow-ups. After a short learning curve, the folders and rules make inbox management easy. Sometimes it feels slow, but for professional or academic communication it works reliably. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Microsoft Outlook makes email management very organized with folders and rules. The calendar and meeting scheduling are very helpful for daily work. Search works well, integration with Microsoft 365 apps is smooth, and offline access lets me read and draft emails anytime. #### Cons The interface feels a bit heavy and sometimes slow, especially on older systems. Initial setup and account syncing can be confusing. Search occasionally misses recent emails, and too many settings/options make it less beginner-friendly compared to simpler email apps. ## More reviews [Next reviews](https://www.softwareadvice.com/marketing/microsoft-outlook-profile/reviews/?page=2) --- Microsoft Outlook Reviews, Pros and Cons - 2026 Software Advice