OptifiNow built out the exact platform we needed for our addiction/recovery business. Before we had this software, we were paper based and lost business because of this.

I wish they have active customer support phone number. They have a dedicated rep you can email, but I guess this is the way most SAAS companies are going.

What I like most about this solution is that the sales people love to use this product because it drives more sales for them. Client after client that I implement this in becomes a raving fan of the system - in part because it is so flexible. The software team that deploys the solution not only customizes it to your workflow but gives you their years of experience with respect to best practices across industries.

Honestly, in each of our implementations we have had nothing but a great experience.

The modules are unlike like most CRMs where your configuration takes a long time. It's the easiest plugin for SFDC.

Minor overlap in automation tools we use with SFDC.

Easy to work with and smooth integration. Our clients are very happy with them.

Nothing bad to report. They are great to work with.