The chatbot integrates very well with our social messaging application, delivering a proven added value to the customer we worked with. It was also a pleasure to work with the Ori team!

Some ideas for the future would be looking at a more clicks, less code approach. But I guess that can be said of any technical product :)

Good Experience and good team work

Quick to Train, Modify and implement. Ease of use and can quickly adapt to new scenarios getting identified as per changing market conditions and need.

Attachment and Screenshot reading restricted

Ease of implementation and excellent support from Program managers

Not too sure of NLP efficiency, which might get cleared post launch

Good Speed, Timely & Quick resolution

Amazing Speed, Timely & Quick resolution for customer

Attachment & Screenshot cant read Email BOT

Good intent mapping based flow. Good project management and support.

We had to partner separately with whatsapp number service provider whereas other players do that in their scope.

Ease of building flow and deployment. Organised project management

Delay in deployment of certain features and documents

ORI team has been great, super responsive and communicative and also quite diligent to our demands and feedback, working with them has been very nice and easy. ORI chatbot will help us achieve more efficiency in many processes that we have.

- Flexible and customizable - Integrations with major social platforms and CRM platforms - Smart IA engine

I would like to be able to create chatbot flows on my own easily.

Ori has been always in contact with us, providing support and solutions, working along during all the process

The Chatbot configuration is working very good

Nothing at them moment, but I'm eager to discover the AI Learning capabilities

The Ori team is very robust and work very closely with the client to help deploy what they are looking for. We used it for a sales channel and conception to deployment, everything was very quick. They are extremely supporting when it comes to making improvements and quick fixes. The team also introduced new frontiers in the chatbot domain like GBM proactively to help the business meet their goals. Highly recommended team and product!

This is not something I disliked, but more of a suggestion - The chatbot environment could get more innovative in terms of offering different formats to show media eg - animations, stickers etc and more gestures for mobile based on what users are habitual in messaging apps (think long presses, double taps, etc)

the automation makes communication with clients easier, faster

just the integration still in progress, but overall we have potential to have a long term relationship

Supports customization whenever required.

Try to explore new areas to improve customer experience.

The ORI team really does all they can to deliver an amazing finalized product. Their software is really easy to use and could support all the languages the customer needed for their bot. They've been involved throughout the entire project to help and set up the bot.

Haven't identified any issues yet thus far.

NLP is super awesome where intent based mapping is very good.

Innovative ideas from developers while developing flows in chatbot

The experience has been great so far - the team has been very responsive and stood during high-pressure situations even if meant a weekend or two going down the drain for them.

The product is good and one for the future with the digital shift. With Bajaj as an organization going all out on digital, it has helped us to connect better with our customers digitally and dive deep into their DNA.

Nothing as such for now. Integrations have been done smoothly.