About OutboundEngine

OutboundEngine is a cloud-based marketing automation solution targeting small and midsize companies. It caters to real estate, insurance, mortgage, financial advisors, automotive, wellness, legal and marketing industries. Primary features include marketing automation, social CRM, Web self-service and knowledge management applications.

OutboundEngine can generate automated email newsletters. These email campaigns include shareable content. They have links for clients to recommend businesses to friends. Users are notified when clients recommend them and they can reach out directly to them. Users have access to a dashboard that displays campaigns before they are sent, check on previous campaigns, view success rates and manage contact lists.

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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

16 Reviews of OutboundEngine

Average User Ratings

Overall

4.06 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(10)

10

4 stars

(1)

1

3 stars

(3)

3

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 16 results

April 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Hassle-Free email service

So far we've had a great experience with the platform. 10/10 would recommend for the promotional products industry.

Pros

Good customer service. Emails are scheduled for you. Able to see client interactions. iOS App and reports

Cons

Reporting could improve but the basics are there.

Reasons for Choosing OutboundEngine

Industry specific solution.

Response from OutboundEngine

Replied June 2020

We are glad that you had a great experience with the platform. We love helping our customers achieve their goals and provide them with the best customer experience possible. Thank you for your comment regarding reporting. We are truly interested in hearing constructive feedback and try to remain productive in implementing changes. Thank you again for your review! Best, The OutboundEngine Team

June 2020

Sarah from Affordable Healthcare 123 Tees

Company Size: 1 employee

Industry: Apparel & Fashion

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2020

Superior Customer Service and Straightforward Program

Pros

Superior customer service team, and the program itself is very easy to use! I've had no issues so far and the customer service team is always available when I need them. The program has saved me a ton of time with writing content; since I'm running my company alone (for the most part) I don't always have time to generate content, update social media, or reply to clients. OutboundEngine does all that for me!

Cons

I honestly don't have anything negative to say about this company or software. It's been super helpful.

Response from OutboundEngine

Replied June 2020

Thank you for leaving such a positive review about our service! We are thrilled that you found our customer service team and the program superior. Here at OBE, we take pride in saving our clients time and money by providing them with high-quality content for their marketing channels. Thank you for taking your time to highlight this on your review. Please let us know if you ever need assistance in the future. Best regards, The OutboundEngine Team

November 2019

Bruce from The Real Estate Firm

Company Size: 11-50 employees

Industry: Real Estate

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

November 2019

Stay Away...very expensive for simply sending out basic emails

Terrible.

Pros

Professional looking. Nothing more. Rep did not even know how to import more than half of my database and told me I had to manually enter each address.

Cons

First one must understand the salesperson will tell you repeatedly upfront the service is monthly and you can stop whenever you would like. Once you join and try to cancel then you suddenly are told you have a yearly service. Their are monthly programs but NOT yours. Secondly, the service is sophomoric at best and simply a blank template sent to YUOR database twice a month for hundreds of dollars a month that you apparently can’t cancel for 1 year. Third and finally, this is supposedly for real estate professionals. If so, then it is understand this is a relationship business and as a professional I must bring value to my customers and the day I don’t they can cancel. I have had customers cancel for various reasons and have come back for the simple fact I allowed them to cancel and that I bring value and honesty to them. Desperate people and companies that need the money because they consider each sale as one and done will never allow such. Governor yourself wisely. I would suggest look elsewhere.

July 2020

Ben from WNY Holdings LLC

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Professional, customizable content

It's being used in our marketing department to lighten the load of the marketing team and make sure we stay in touch with our clients even when things are tight and we don't have a lot of time. The content is relevant and customers seem to enjoy it. We've been able to customize the content around feedback we get from clients, which has been really helpful, since we're able to know what they want.

Pros

I love the appearance of the content, it's very professional. My clients seem to be interested and the content is relevant to our target market. I also like how the campaigns can be customized, that way we can make sure our content is what our clients want.

Cons

It's a little bit costly for what you're getting, but I think it's overall worth it.

Response from OutboundEngine

Replied August 2020

Thank you for your valuable review! We are thrilled that you and your clients found our content to be relevant, enjoyable and professional. We are here to help you effortlessly connect with your target audience and impress them with top-notch content. Please reach out if you need any assistance in the future. Best, The OutboundEngine Team

March 2020

Anna from Education

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Helps me stay engaged with clients

Pros

Great for keeping my social media feeds active and staying engaged with my database. I thought the articles and content was the best out of my options and want to save time. I really like the content of the material and the fact that my content is unique to my clients.

Cons

Nothing, I really have enjoyed everything about it.

Response from OutboundEngine

Replied June 2020

Thank you for leaving a positive review. We are thrilled that our product helps you to stay engaged with your clients and that you found our content to be the best out there! Here at OBE, we take pride in helping our customers achieve their goals with our high quality products and services. Thank you for being a valuable customer. Best, The OutboundEngine Team