--- title: "SaneBox Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SaneBox. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SaneBox is a good fit for you!" source_url: "https://www.softwareadvice.com/marketing/sanebox-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Email Management Software](https://www.softwareadvice.com/category/3433-email-management/) / [SaneBox](https://www.softwareadvice.com/marketing/sanebox-profile/) / SaneBox Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/marketing/sanebox-profile/) Reviews [Alternatives](https://www.softwareadvice.com/marketing/sanebox-profile/alternatives/) # SaneBox User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 71 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.8/5 - Value for money: 4.8/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 63 reviews (89%) - 4 stars: 6 reviews (8%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (3%) ### Most mentioned pros - It works with any email client, setup takes minutes, and it just gets better over time. - The routing and blacklisting of emails into the appropriate folders saves me hours during every day and ensures I can now concentrate on key senders of important emails. - The best feature about this software is the Sanebox blackhole, I like training spam and unwanted junk into it and then I never see or hear from them again!! ### Most mentioned cons - SaneBox is literally irreplaceable. - Also, I used some features at the beginning that I later determined I didn't need. - At this moment I do not see any extra features that I'd like implemented. ## SaneBox customer reviews Showing reviews 1-25 of 71 (page 1). ### fantastic piece of software that just works - Overall rating: 5/5 - Reviewer: Uzair A. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. If you had the misfortune of signing up for a lot of newsletters then this is the best program for you #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It just works - I spent maybe 5 minutes training it at the start but it does a really good job considering right out of the box #### Cons I had this time the software just stopped working for some reason and then my emails were all over the place. Plus the training doesn't always work as intended I have to do it multiple times before it's good to go. --- ### SaneBox...Impressive product! - Overall rating: 5/5 - Reviewer: Carol B. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered See "Pros" above. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It really does help keep you sane! I was desperate to find a program, no matter the cost, that could control my spam. I started getting about 20+ spam emails a day with awful content, and it was very time consuming to me to check to see if it was something I needed and delete them all. The free spam control I was using fell down on the job, although it was highly rated and recommended. Once I installed SaneBox, all of that went away without me having to do anything. Plus it's been a real time saver to me to be able to tell SaneBox what I want in my Inbox and what I want to put in the SaneLater file to read when I have time. SaneBox has a daily digest for you to look through to train the emails to where ever you want them to go....easy and accurate. If you never want anything from that email address or domain (your choice) again, just drop it in the Black Hole and you'll never be bothered again. I can't say enough good things about this product. And it offered different pay levels, so you only have to pay for what you're going to use. Thank you SaneBox because I was really going crazy before I discovered you! #### Cons I haven't come across anything I didn't like about how this software installs or operates. #### Reasons for choosing SaneBox As I read about a few, they seemed more complicated to install and use #### Reasons for switching to SaneBox Terrible problems with spam that the other program was not catching or not remembering when I marked it as spam --- ### Not Sanebox - Overall rating: 1/5 - Reviewer: Jim C. - Industry: Online Media - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2017 - Review source details: This review was submitted organically. No incentive was offered Probably a good filing system for emails your receive. My experience was terrible. Sure, it sorts the emails you want to keep...however...they advertise a SaneboxBlackhole....that does not work to delete unwanted messages at all... It is just falsely advertised...straight-up, doesn't work... So... I canceled... That really started the problem... The Sanebox folders will not leave my Outlook at all... No matter what I do the folders reappear time and time again... The support sends directions on how to uninstall...those don't work... Support does not go beyond the 'articles' on how to deal with problems... When the user files a complaint...the support people just quit writing.... A note to the owner of the company, Stuart Roseman, a respected guy in the field... goes unanswered... Requests to look at the problem on a screenshare were refused... Requests to even look at my screen went unanswered. Maybe a bazillion people love this product....but it doesn't work on our screens at all.... I would never put this software on my computer again...ever... Of course, I've only been working on computers since 1990, so I probably don't know enough about how they work yet...according to Sanebox support... oh, sorry, better go back to school! The phone number listed with ICANN does not work. The email contacts for the company are also non-working. InSaneBox... #### Ratings breakdown - Ease of use: 1/5 - Functionality: 1/5 #### Pros It appears that it would be a great way to handle our overload of emails.... 300+ daily.... NOT #### Cons Impossible to uninstall. Support is nearly non-existent. No contact information outside of a nearly automated "I'm sorry.... " email reply that pays no attention whatsoever to the comments made by the customer.... #### Vendor response Hi Jim! Stephanie here at SaneBox. I was looking at our past interactions and noticed that we were able to resolve your issue and we were assured you'd take down this review or update it. Would you still be willing to do that? Thanks! Stephanie Price Head of Customer Success | SaneBox | support@sanebox.com Replied July 2023 --- ### Great features, a bit of a learning curve, but helps keep email a bit less crazy! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros SaneBox does a nice job of organizing your emails into different categories that help you prioritize the way you read emails. Instead of getting all sorts of emails sent to your inbox, SaneBox automatically takes certain emails from senders and places them into boxes that you can check less frequently to make reading emails more efficient. What's nice about SaneBox is that you can "train" it to automatically send emails from certain senders right into a designated box. Pricing tiers give you a decent price point to get started. For people who get a lot of email and are looking to make things a bit more efficient, SaneBox is a great option to consider. #### Cons There is a bit of a learning curve, for sure, and it takes a while for you to figure out just how you personally would like to use it. For my purposes, for example, I have my main inbox, and then I have a Sane Later box and a Sane News box. Those are my primary three boxes, and I check those regularly. I can train other emails that I don't want to go to the black hole box so I never see them again in the future without unsubscribing. It just takes some time to set it up and then learn how to use it. Because there are no hard and fast rules on how people "should" use it, there is sort of a lack of definitive support when you are looking for it sometimes. --- ### My one app that never fails me. - Overall rating: 5/5 - Reviewer: Christopher B. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I thought I would test it for one year as a tryout, but once I added it to my daily work/life schedule I knew I could never go back to an unmanaged system. The software has been very beneficial in saving me so much time and only once I have had to contact them and found the team behind it to offer great support. I have it set to auto renew and rely on it and their team to be there everyday. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Sane Box saves me time. My day is usually filled with work and life, so sorting through well over a hundred emails to find the important ones is not the time I have to waste. SaneBox does that for me. And if there is a questionable email that they allow me to decide on, I can simply drag it to the right folder and it's set to repeat that each time after. So simple and efficient. #### Cons I feel that the software has features I haven't even begun to use and those I have, are working great. So my one negative is not taking the time to use it a full capacity. --- ### Sanebox restored sanity - Overall rating: 5/5 - Reviewer: Liz H. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This product saves me at least 5 hours per week. I'm a consultant so my business literally is responding to client questions by email. Seamlessly integrates with Outlook Office 365 Enterprise. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I was getting several hundred emails per day that were not junk, but did not require action. The Sane Later feature allows me to skim through and a few seconds delete them all, while finding the 1 or two that required action but sender was not previously whitewashed. I love that dragging to inbox trains the system instantly to do that the next time from that sender. Now I can focus on the 75-100 actionable emails per day. #### Cons Nothing to dislike. I've only focused on the Sane Later feature. --- ### Easy way to minimize time wasted on email and enabling focus on high priority - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great tool that I use everyday #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The quick categorization helps me Toya. Spend time on emails that require review, but hardly to none on other emails. #### Cons None that I can think of right now. Nice product. --- ### Very Useful Software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very easy to set up and modify. Great to be able to have it snooze messages too #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I use Google Mail and was not satisfied with it's sorting ability. This software is great a sorting and bringing important and urgent items to my attention. I also love the black hole feature. Dump spam and never see it again. #### Cons I wish I could sort into more categories. But that is just my attention to detail. --- ### My friends are jealous - Overall rating: 5/5 - Reviewer: Christine C. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Sanebox allows me to keep my inbox at 0! Friends always ask me how I do it and well, it's easy... inbox does it for me. #### Cons Nothing that I would change about this software --- ### First time we've paid for email management-worth it - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like the overall management system, the sorting AI is quite good. Also, when I've had a problem I've been able to get a customer service chat--a real live person it seemed to me -immediately. This makes a big difference, I know if I can't find an email they'll help me look. #### Cons Sanebox is not cheap, considering if I were patient and diligent, I could probably set up the same systems with Gmail folders. But I know I'm not patient and diligent. So I use sanebox and it does keep me slightly more sane. --- ### Get Control of Your Inbox - Overall rating: 5/5 - Reviewer: Eric Y. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience has been quite positive, other than the customer support issue. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I dislike emails, and my inbox is constantly glutted with emails that distract me from my day. I was looking for an inexpensive solution to organize my inbox beyond what the email provider offered. SaneBox has been a godsend, helping to reduce clutter and restore sanity to my inbox. #### Cons I did require customer support to assist me with one issue, and although support was available, I did not think the particular person was all that helpful. I basically had to figure out the problem on my own, but that could have just been the individual I was working with and not a company-wide issue. #### Reasons for choosing SaneBox I actually run both products side-by-side because they work slightly differently. I chose SaneBox primarily because it has a good dashboard interface, does what it says it will do, and is inexpensive. --- ### Very cool email organizer - Overall rating: 5/5 - Reviewer: Jeroen J. - Verified reviewer: Yes - Industry: Music - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience: It saves time and is fun to work with. My work is more efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This in fact is a meticulously optimized spam filter, with several additional features, that will sort your email in an optimum way. It actually does save time, inboxes are less full, useless mails are filtered out, and of course it has a learning function. #### Cons At this moment I do not see any extra features that I'd like implemented. --- ### Sanebox helps bring sanity to your email - Overall rating: 5/5 - Reviewer: Mona M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Sanebox is a great time saver. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Sanebox helps me focus on the most important emails first and keeps me from getting overwhelmed with all the unimportant emails. #### Cons It can take some time for Sanebox to learn your email patterns, but once it does, it saves you a ton of time. --- ### Essential - Overall rating: 5/5 - Reviewer: Nicolas R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. After you set up your folders you don’t need to think about it. It works in the background #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Saneblackhole itself is enough to recommend the service! #### Cons Nothing, perhaps the hardest is deciding how to name/separate your folders? #### Reasons for choosing SaneBox Because Sanebox does not lock me in only one enail service. --- ### Love this Product - Overall rating: 5/5 - Reviewer: Carolyn J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am saving hours every week by having SaneBox sort out the unimportant mail for me. Well over 100 pieces of email each day are being taken care of for me by SaneBox. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I don't even use all the features, and still I love this product. All my junk and unimportant email goes to a special "Sane_Later" folder where I can simply delete it all en masse without having to worry about losing anything important. #### Cons I really have no cons to report. The software does what I need it to do. --- ### Use SaneBox if you want to save lots of time - Overall rating: 5/5 - Reviewer: Mike T. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love this. The cost is reasonable and I depend on this every day. Also, I like the fact that they let you use it on two accounts. I use mine on my personal email account as well as my business email. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It automatically filters the important emails from the unimportant ones. I can go back to the unimportant ones later and see if they are something that needs my attention. #### Cons I was a little confused setting things up. Also, I used some features at the beginning that I later determined I didn't need. #### Reasons for choosing SaneBox I didn't look at any others. --- ### A-MAZ-ing! Saves me so much time! - Overall rating: 5/5 - Reviewer: Micaiah F. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered Many hours of my life back and way less frustrations with my email. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My company is based in San Francisco and I have been using Sanebox for over 5 years now. Before Sanebox it was nearly impossible for me to hit InboxZero. Today, I get there nearly every evening! For the cost of the software, I get back at least an hour per week. There are so many emails that I used to have to archive. Now they get auto-archived and I just focus on the important things. --- ### SaneBox is Great! - Overall rating: 5/5 - Reviewer: Josh G. - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Easy to use. Love it. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Saves me a ton of personal time. I don't have to unsubscribe from all of the emails I receive. #### Cons Nothing! The only issue is the software can be a little heavy handed, pushing most emails into my SaneBox, but I check it regularly enough to solve this now. --- ### SaneBox Will Change Your Email Game - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Higher Education - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love this app. I recently bought 2 years worth of the service and would recommend it to others. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros -Automates some of the most labor-intensive​ aspects of email -Adds many features to email such as snooze, reminders, and "no replies" functions to allow you to stay on top of your game -Great "Inbox Academy" helps you learn great skills for managing lots of email -DoNotDisturb function is awesome for getting away for the weekend, etc. #### Cons -Has a little bit of a learning curve to it - the dashboard has a lot of power but could be intimidating if you aren't comfortable with a lot of preferences and tweaks --- ### Great aid - Overall rating: 4/5 - Reviewer: Stefania E. - Verified reviewer: Yes - Industry: Education Management - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: October 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros it helps filter messages and concentrate on what is really important #### Cons the archive could be improved and also there should be a section helping you clean the useless emails --- ### Very helpful is prioritizing what to read - Overall rating: 5/5 - Reviewer: John C. - Verified reviewer: Yes - Product usage: Used daily for free trial - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I love the filters and the time i have saved by using this software. It keeps my inbox much more better managed. #### Cons I have to often look through to catch the emails that have slipped through filters. This just comes with time and getting the settings right ... but it is doable. --- ### Getting overwhelmed by your inbox. You need SaneBox ! - Overall rating: 4/5 - Reviewer: Ed K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Its simple to set up and use. Once its up and running it does goes to work without bothering you too much. Saves me a huge amount of time every day #### Cons No Cons really to speak of. There are lots of features that I don't need but I'm guessing others would find them of benefit. --- ### Sane Box Rocks - Overall rating: 5/5 - Reviewer: Lee B. - Product usage: Used unspecified for unspecified - Reviewed: February 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. As a small business owner, parent, and active in the community, I get about 200 emails a day after google sorts it and eliminated the promotions. I was missing the important emails more than I'd like to admit. Sane Box cuts it into different files for me. Ones that are important, semi important and ones I dont have to look at. Out of the gate it was over 90% accurate and after a week 99%. I am no longer missing important emails or wasting time on stuff I dont need to. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ease of use --- ### Auto Detector and filters the emails with great accuracy - Overall rating: 4/5 - Reviewer: Steve K. - Product usage: Used monthly for less than 6 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. good learning #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Incredible features that make email work again. Great customizations. Easy to use. It turns your inbox back into the inbox it was meant to be by weeding out unimportant messages. #### Cons Service itself generates a few emails, which might feel counter-intuitive --- ### 10+ years of use - favorite email tool - Overall rating: 5/5 - Reviewer: Tom B. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Ten years of a cleaner inbox, less stress, and more time back in my day. SaneBox is literally irreplaceable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros After more than a decade of daily use, SaneBox remains one of the smartest investments I've made for my productivity. It works with any email client, setup takes minutes, and it just gets better over time. My inbox used to be unmanageable. Now it's under control — and stays that way. If email is eating your day, this is the fix. #### Cons There is nothing that I dislike about SaneBox. Genuinely, it simply works 100% of the time that I need it! #### Reasons for switching to SaneBox Google was not cutting it quite like SaneBox does. ## More reviews [Next reviews](https://www.softwareadvice.com/marketing/sanebox-profile/reviews/?page=2) --- SaneBox Reviews, Pros and Cons - 2026 Software Advice