All Shopper Approved Reviews

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Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.

Blake

Mining & Metals, 11 - 50 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed June 2021

Do your ecommerce store a favor and try this out -- they have a free trial

User Profile

Patrick

Verified reviewer

Retail, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

Review & Product Reviews

Shopper Approved staff have all been very knowledgable, helpful and care a lot about our company's success.

PROS

Easy to implement with Shopify. Most customers are happy to provide feedback and we are able to use that feedback to make improvements in customer services, processes, website in near realtime.

CONS

I don't like adding extra steps for customers at checkout, but the feedback is so critical and valuable that the benefits way outweigh the exceptional few (customers who really don't like that you asked them for feedback). 99.9% do not react negatively to being asked for feedback and we take the feedback gathered very seriously and it is a huge net benefit to both our customers and our organization.

Kevin

Consumer Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2020

ShopperApproved has helped me share thousands of consumer reviews!

I'd say it's worth the cost, I know it helps us generate more sales than we would if we didn't have it.

PROS

- I love the Stars integration that my google ads would get. - The badge icon really does look good and help validate our legitimacy, we always refer our clients to our ShopperApproved to see our validity.

CONS

- I'd like more to do, and if they have a more user-friendly dashboard. It is a bit clunky, kinda hard to find what I'm looking for sometimes. But, it works fine.

Reason for choosing Shopper Approved

I found ShopperApproved first, I also like their badge. TrustPilot looked like all those other lesser-known, lesser-legitimate reviews websites. ShopperApproved stood out the most out of all of those other ones looking similar to each other.

Heather

Retail, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed July 2020

Good Review Platform with Some Room for Improvement

Overall, Shopper Approved is a decent product for the price point. It is very affordable, so we overlook the inconveniences.

PROS

The reviews from Shopper Approved integrate nicely into our site, providing our customers with both overall site reviews and product reviews. The fact that all of the reviews are from authorized customers is also a benefit.

CONS

It would be VERY helpful to be able to tell Shopper Approved that an item has actually shipped, and send out the follow-up email based on actual ship date, rather than based on an overall estimation. From time-to-time, we have items that are on backorder, and Shopper Approved sends out the survey before the product is received, causing confusion and frustration for our customers.

Reason for choosing Shopper Approved

We chose Shopper Approved because it had the richest feature set in its price category. It is a good "starter" review platform.

Khalil

Retail, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Love Using Shopper Approved!

PROS

The software, team, and customer satisfaction!

CONS

Nothing really, we love using Shopper Approved!

Adam

Law Enforcement, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

Good Software

Good company to work with.

PROS

We use this software to gather customer insight into their experience using our website. Some of our customers are directed to review in Shopper Approved and some are sent a link to leave us a review on google. This is a great feature and has helped us get over 200 honest reviews on our google page.

CONS

It all works fine. I do not have dislikes about this software.

Reason for choosing Shopper Approved

I don't remember specifically. We have been using Shopper Approved for a very long time now.

Trent

Business Supplies and Equipment, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed May 2021

Great Review Aggregate!

Excellent!

PROS

Easy to use, transparent, easy for businesses to respond to review.

CONS

That Google does not accept initial customer reviews. Overpriced on sitejabber syndication.

Reason for choosing Shopper Approved

price and gave company more options to respond and hide reviews that were irrelevant.

Vendor Response

Hi Trent! Thank you for the feedback. Shopper Approved's Seller ratings and reviews are easy to use to help you attain a Google Seller Rating, and we are glad you think so, too! Please contact Shopper Approved directly to go over any concerns you have about the initial reviews or pricing.

Replied May 2021

Paul

Retail, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

Great Product

PROS

We have been using Shopper Approved just over a year and already have over 7000 reviews. These reviews definitely give customers to confidence to shop on our site and we can easily justify the cost with the additional sales it has generated.

CONS

I can't think of anything that I don't like about this product.

Reasons for switching to Shopper Approved

More robust review engine and reviews are vetted to insure they are legitimate

Eric

Luxury Goods & Jewelry, 11-50 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

Everything we hoped for

Fantastic. After a few initial bumps getting it installed and working properly (customer support was great to work with), this has been functioning really, really well for us.

PROS

Shopper Approved has boosted our Merchant, Product, and Google Business reviews by huge numbers. The Google reviews was especially helpful because despite our overwhelmingly positive customer feedback, a few upset customers left us negative Google reviews and we were having a hard time directing others there to balance them out. Shopper Approved made it super easy and our Google ratings are through the roof. The Customer Care/Resolution process is also a really nice touch, enabling our customer service team to proactively engage with customers that were not totally satisfied.

CONS

The default styling on displaying reviews on a product page is a little gaudy - BUT we have the ability to customize it, so I can't complain too loudly.

Reason for choosing Shopper Approved

We felt at the time - and still feel - that we got the most bang for the buck from Shopper Approved.

Reasons for switching to Shopper Approved

Our results were fine, but we knew we could do better.

Georgia

Retail, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Best decision we've ever made

PROS

Support and service are top notch, great job Shopper Approved team.

CONS

Nothing we do not like. Software works great!

Reasons for switching to Shopper Approved

Constantly losing connection to our site without proactive notification. Customer support is lacking.

Vendor Response

Wow, thank you for this review. Shopper Approved's support and dev teams rock. You are right, it is imperative to have a trustworthy seller reviews, product reviews, and video reviews partner to help leverage your user-generated content. Thanks for trusting us to help you display your trust signals!

Replied March 2023

User Profile

Angel

Verified reviewer

Publishing, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2020

Good Product

I've not had any major issues with their services. They've been responsive with minor issues I've had in the past.

PROS

We've been using this service since Shopper Approved began their company. I like that they syndicate reviews to Google.

CONS

Integration for the product requires someone with programing knowledge. It's becoming more challenging to integrate as a small business

Albert

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Happy Customer

We are very pleased with the software. We are probably under utilizing some of the features.

PROS

It is very user friendly. I feel it's a great value for the price. It's also a well known review software so many customers have heard of the company which helps validate the reviews.

CONS

I didn't like the full year having to be paid upfront. Currently they made an exception and allowed a quarterly plan for me. Starting out, it was a bit of a turn off to have to pay the full year up front.

Reason for choosing Shopper Approved

Trust Pilot was much pricier. Since choosing shopperapproved I have been turned off by their aggressive strategy to try and get retailers to register on their platform as well as utilizing our business name to benefit their search standings.

Eric

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2020

We're definitely satisfied

Every experience I've had with Shopper Approved has been solid. They treat me like a true partner, not just a client.

PROS

Through Shopper Approved we're easily able to garner thousands of merchant reviews a year...and, because Shopper Approved is a Google review partner, we're able to seamlessly syndicate our reviews to Google.

CONS

It can feel a little dated at times, particularly the process of submitting reviews...where the Customer has to click through from an email to a webpage (it would be cool if the Customer could leave the review from within the email).

Reason for choosing Shopper Approved

It felt like they wanted to earn my business the most. They put my business objectives ahead of their own.

Lynn

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Helpful for Post-Transaction Reviews

I feel that my store's reviews on Shopper Approved help overall with our SEO and to increase consumer confidence in our small company.

PROS

It pops up only after the shopper completes their purchase. It is only a few simple questions. Shoppers don't need to give their full name or opt in to the complete survey. All of this makes it easy for the shopper to submit a quick review.

CONS

I would like the ability to veto more reviews if possible.

Reason for choosing Shopper Approved

At the time I purchased it, it was highly recommended by several developers that I worked with. I feel that the value for money is good and that overall it helps my online business stay competitive.

SHARON

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

GREAT RATING SERVICE

GREAT TOOL AND CUSTOMER SERVICE.

PROS

EASE OF USE AND THE ABILITY TO COMMENT ON REVIEWS

CONS

HAVE NOT FOUND ANYTHING THAT WE DO NOT LIKE

Reason for choosing Shopper Approved

LIKED THE FORMAT

Meredith

Consumer Electronics, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed June 2020

Shopper Approved is a great partner

Very good - no issues.

PROS

Getting started with Shopper Approved completely revitalized our review platform at a critical time for our e-commerce business. The amount of reviews we received increased significantly and this has made a big difference in our organic traffic as well as helped with acquiring new customers. Shopper Approved also provided some best practices that helped us get started and these practices help to continue our growth today.

CONS

Would love to have an account person to check in with more frequenly.

Reason for choosing Shopper Approved

pricing, product platform

Tom

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Shopper Approved provides proof of concept

Overall experience is good. We recommend this product to other companies. Proof of concept for our customers is extremely important and Shopper Approved provides us with a platform to do so. We have over 500 views and are able to update the views of the customers on our website see. We also really like being able to "counter" reviews that do not apply to our product or are non-customers that are angry and trying to spam.

PROS

Integration was a little bit difficult, but we were able to figure it out with the implementation team. Probably it is easy to use and dashboard is extremely friendly. We have upgraded our software with Shopper Approved once already!

CONS

Implementation was difficult. We have had issues with Google showing our stars.

Ed

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT