About SmarterQueue

SmarterQueue is a social media management tool that helps influencers, entrepreneurs, marketers, and businesses manage monitoring, content posting, scheduling, customer engagement, and more across Instagram, LinkedIn, Facebook, Twitter and other social networks. Organizations can create and handle multiple content categories using colour codes and automate posting using scheduling functionality.

SmarterQueue includes content recycling capabilities, which allow marketing professionals to repost and share evergreen and popular content from old posts. It offers a host of features such as content curation, visual planner, comparison, bookmarking, bulk import/uploads, tagging, drag-and-drop interface, link preview and more. Additionally, businesses ...


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Supported Operating System(s):

Web browser (OS agnostic)

71 Reviews of SmarterQueue

Average User Ratings

Overall

4.8 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(54)

54

4 stars

(11)

11

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 71 results

July 2020

User Profile Picture

Maxime from Information Technology and Services

Verified Reviewer

Company Size: 1 employee

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Category management is sheer efficiency

Pros

Category management helps you organize your content, and make sure you publish regularly the different kinds of content you want to associate to your account/your brand.

Cons

There is only 1 drawback: no mobile app. But this is underway, if I understand well.

Reasons for Choosing SmarterQueue

Category management in SmarterQueue is just awesome and time-saving. No other products I know of allows that.

Reasons for Switching to SmarterQueue

New interface in Buffer made it impossible to reorder posts (can you believe that?), made it impossible to switch back to 'scheduled slots' once a post was scheduled to 'custom time', made it impossible to move a post to the top + no category management in Buffer

Response from SmarterQueue

Replied July 2020

Hi Maxime, Thanks for taking the time to share your opinions of SmarterQueue, we truly appreciate your review! We really love hearing that SmarterQueue is keeping you so efficient in organizing your content and ensuring that you're regularly posting content and keeping your social media presence running. We also greatly appreciate feedback, so thank you for sharing with us how SmarterQueue can be better for you. It's great to hear that we are helping you so much, and thanks again for sharing your review!

February 2021

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Intuitive & Easy

We work with many families that have experienced grief (family or friend who passed away). It has allowed us to find other materials to help in the grieving process. SmarterQueue does the work for you and allows you to share the information on your social network and recognize the person who created the material/subject/article.

Pros

Straight forward easy to learn for a non-technical person. Trained other team members that do not have experience in posting to social media (older adults). The learning curve is very low!

Cons

The feature that would be beneficial would be a user management area. Where you can invite team members in and assign them roles.

Reasons for Choosing SmarterQueue

Hootsuite has too many bell and whistles.........More than we needed. SmartQueue will allow us to grow, and provide other tools to help us analyze our progress in content development.

Reasons for Switching to SmarterQueue

The learning curve was high and functionality was buggy

Response from SmarterQueue

Replied March 2021

Hi there, Thanks for taking the time to share your opinions of SmarterQueue, we truly appreciate your review! We're so happy to hear that you're finding SmarterQueue so easy to use and efficient for your social media needs. It's great that you're able to use it to also find relevant content for your posts. We also want to thank you for the feedback you've provided around a need for a Team feature. This is on our radar for future improvements. It's great to hear that we are helping you so much, and thanks again for sharing your review!

July 2020

Jen from Impressive Memories

Company Size: 1 employee

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

July 2020

My thoughts

Pros

Repurposing content. Scheduling across platforms. analytics.

Cons

I struggled to get Instagram working until recently.

Reasons for Choosing SmarterQueue

It did what i wanted it to do. After my initial free trial I was contacted about starting to pay. I explained Id suffered a sudden bereavement which had impacted on my ability to use the trial. I got a quick and personal response from an actual person who increased my free trial. They also kept in touch and appeared to care which was reassuring during a very difficult time. Since the C19 pandemic again I have been given free use of the software and a staggered return to paying my subscription. I think this goes a long way to gaining trust and respect from my business to yours and vice versa. Thank you x

Response from SmarterQueue

Replied July 2020

Hi Jen, Thanks for taking the time to share your opinions of SmarterQueue, we truly appreciate your review! We're happy to hear that SmarterQueue has been helpful and that we've been able to support you when needed. We're just as happy to receive any feedback you might be willing to share with us on what we could do to make SmarterQueue better. Thank you again for sharing your review!

March 2021

Leanne from CMTS

Company Size: 2-10 employees

Industry: Staffing and Recruiting

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

March 2021

User friendly, even for non-techies

Has been a definite timesaver for us regardless of its limitations at this time. We were able to quickly get to grips with the product, and have been able to quickly build a bank of material that shoots out to our social media feeds with limited need for interventions by us - brilliant!

Pros

Quite intuitive for setup and operation, and color coding really helps to get a "big picture" view. Probably one of the easiest marketing automation software packages I've ever used in terms of setup. Easy to navigate, especially for those who aren't tech savvy. Customer service is actually from real human beings and compared to other providers, they are very responsive, and accommodating - possibly one of the better customer service teams out of all of our many software providers!

Cons

Big gaps still exist whilst this product is still presumably being developed. Eg: no way to easily see a day or week calendar on one screen if you're posting 24/7. Eg: no way to easily see your own library of content so you'll have to either search manually, and/or run your own spreadsheet map in parallel. Eg: no way to mass update posts that are being used across multiple social media accounts

Response from SmarterQueue

Replied March 2021

Hi Leanne, Thanks for taking the time to share your opinions of SmarterQueue, we truly appreciate your review! We're so happy to hear that you're taking full advantage of the time-saving capabilities of SmarterQueue and that you were ready to build a robust social media presence with limited effort. We also greatly appreciate your feedback on how SmarterQueue can be better and we're taking note of it as we're constantly working on future improvements. It's great to hear that we are helping you so much, and thanks again for sharing your review!

January 2021

Reuben from Storbie

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2021

Smarterqueue has taken our social media out of the 'too-hard basket'

Tl;dr: It's a fantastic piece of software if you're a time poor marketer without a dedicated social media function in your business. It will save you time and it will be worth the investment.

Pros

Okay, so this software isn't the most glamourous, fancy AI thing in the world, but it IS a fantastic example of a smart but simple solution to a problem that every single marketer experiences. The need for consistency in social posting is a fundamental of any marketing strategy these days but it's also time consuming. As a sole charge marketer I seldom have time to do the crucial parts of my job - let alone the 'should probably do that' kind of tasks like making social posts every week. It has been a massive weight off my shoulders to know that posts are in the queue and that they'll recycle when we run out. It's also a good motivator to get new content in there, because I know that it won't take me long to chuck a few new posts into each category. The posting schedule is an elegant solution as it removes one of the decisions I need to make when adding in new content - because I've already made that decision. None of the usual "oh no, I accidentally scheduled two Linkedin posts within five minutes of each other" hand wringing that I've tussled with in the past. Long story short, this product will actually save you time in the way that other schedulers say they will. Sure, there are some tradeoffs, but if you don't have a dedicated social media person at your organisation, this product WILL change your life.

Cons

There are limitations to the queue approach but the tradeoffs are generally worth it. There are some standard features that are missing and/or in development. But the roadmap and ability to vote on features goes a long way to making this feel less of an issue. The biggest dilemma is the lack of users within one account and the interface to review drafts. It just makes the approval process a little more clunky than it is in other programs I have used (like Sprout for example). That said, the amount of time I spend doing this is still less than it would take me to manually schedule the same volume of posts, so it's a net positive. Other little niggles are things like having to use the same image when editing posts for different networks - you have to change once they are drafts or in the queue to get the right ratios for each network. The Bit.ly integration and embedded UTM parameters are great - when you want a bit.ly link. There are a bunch of times that you might want a visible URL in a post (esp for Insta) and the automatic change to a bit.ly link has caused me a mild amount of frustration a few times. I include these not because they're big issues, but to be clear that it's not perfect, but that's the level of frustration I've experienced. Pretty minor in the scheme of things.

Reasons for Choosing SmarterQueue

Price and time saving functionality.

Reasons for Switching to SmarterQueue

Time savings promised by Smarterqueue. SEM was the default as we already used it for SEO research.

Response from SmarterQueue

Replied February 2021

Hi Reuben, Thanks for taking the time to share your review! It's so great to hear that your overall experience with SmarterQueue has been so positive and that you're benefiting so much from it. And thank you so much for all the helpful feedback!