--- title: "Socialinsider Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Socialinsider. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Socialinsider is a good fit for you!" source_url: "https://www.softwareadvice.com/marketing/socialinsider-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Social Media Analytics Tools Software](https://www.softwareadvice.com/marketing/social-media-analytics-tools-comparison/) / [Socialinsider](https://www.softwareadvice.com/marketing/socialinsider-profile/) / Socialinsider Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/marketing/socialinsider-profile/) Reviews [Alternatives](https://www.softwareadvice.com/marketing/socialinsider-profile/alternatives/) # Socialinsider User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 18 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.8/5 - Value for money: 4.8/5 - Functionality: 4.8/5 ### Rating distribution - 5 stars: 17 reviews (94%) - 4 stars: 0 reviews (0%) - 3 stars: 1 reviews (6%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ## Socialinsider customer reviews Showing reviews 1-18 of 18 (page 1). ### Socialinsider - we used for benchmarking and reporting - Overall rating: 5/5 - Reviewer: Cosmin F. - Industry: Banking - Company size: 501-1000 employees - Product usage: less than 1 year · monthly - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered We are doing or periodic benchmarking reports and it works great after the initial setup which for us took a while because it was a large project #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We liked the fact that we could add as many profiles as we needed (and they were a lot) Also, the team was very helpful answering all of our sometimes silly questions and they explained also the functionality that was not that obvious - like the creation of brands And the brands reporting - very useful #### Cons Nothing comes to mind- maybe some other exporting options --- ### A great tool for optimized client reporting! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Before using Socialinsider, we were not able to have a platform allowing us to have consolidated reporting for our clients and their competitors. With Socialinsider we are able to reduce the time spent on reporting allowing our Social Media Managers to spend more time on providing added value to our clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best thing about Social Insider is regrouping all information and analytics allowing us to monitor the performances of the campaign in one tool. #### Cons We would love to see Pinterest reporting added to the software. --- ### Decent tool but bad choice - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 501-1000 employees - Product usage: 1-3 years · monthly - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I bought Socialinsider by a lifetime deal, so maybe I shouldn't complain, but to be honest - if I had to use it for work, I'd choose Sotrender or anything else. It leaves you with a thought that you're not closer to understand what's happening with your social media channels. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It shows info about social media profiles - yours and your competition. #### Cons It's messy, its metrics are not clear, you can't configure dashboards. --- ### Great tool for analytics - Overall rating: 5/5 - Reviewer: George E. - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered Using Socialinsider, I’ve achieved my goal and I was able to increase my Facebook and Instagram online community. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I saved a lot of time because before using this tool, I had to look at each profile every day, and this became hard. With their reports being sent directly to my inbox, I could focus my attention more on what I should post. #### Cons Because of the time-zole, sometimes when I have questions and I need to talk to someone on the support, I have to wait, but it’s ok --- ### Great tool for detailed insights into social media - Overall rating: 5/5 - Reviewer: Andreea U. - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Time-saving social media analytics tool that offers valuable data about my brand's performance and my competitors. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The tool is very easy to use and the automated reports are a lifesaver. Also, I received exceptional customer support through chat that not only answered my questions but also gave me additional guidance to help me develop my strategies more effectively. #### Cons There are no downsides to using Socialinsider. --- ### Awesome team, i like this app - Overall rating: 5/5 - Reviewer: Georgeta D. - Industry: Automotive - Company size: 10000+ employees - Product usage: 1-3 years · monthly - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered Socialinsider is a great app for creating reports and reporting to your clients about their activity and benchmarking with the competition #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I'd say the automated reports were the thing where Socialinsider helped us the most After a time setting the profiles up, the team was up and going and we got the value for money in no time. Their customer care team was really helpful and they did an onboarding meeting with the whole team to get us all up and running - this was really helpful! #### Cons The ppt reports have image charts, i’d love it if they were native so they'd be editable --- ### Great app, great customer service - Overall rating: 5/5 - Reviewer: Andra Mihaela C. - Industry: Information Services - Company size: 1001-5000 employees - Product usage: less than 1 year · monthly - Reviewed: July 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I would recommend Socialinsider, and I did, to other friends in agencies because it’s a very useful tool. It saves a lot of time at the end of the month when you have to send out the client reports. Also, much easier with the automatic reports #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Liked the fact that we exported a huge amount of reports with very little work. Also, we had some history posts requirements to get really old posts and they helped us fill those data gaps. By the evening they did the magic and the data was there with no additional costs. The app itself is very straightforward - after the setup, you just go, click download the reports (or setup automated reports) and you're done #### Cons In my opinion, parts of the reports go into too much detail and do not need that. --- ### Socialinsider Analytics Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: 1-3 years · monthly - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered My experience with Socialinsider is great. Their team is friendly, responsive, and open to suggestions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Socialinsider is super easy to use and shows all the data I need to know not only about the brands I manage, but also about the competitors. #### Cons The tool works perfectly and there are no downsides. Highly recommend! --- ### Great product and great customer service to back it up. - Overall rating: 5/5 - Reviewer: Leonard B. - Industry: Music - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered It's really helping me get a solid grasp on what's working for me. I'm focused pretty much entirely on Instagram right now and it's given me some killer insights to basic things like timing and tagging that aren't apparent at all from the in-app analytics. It's a pleasure to use. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was really easy to get setup and get straight to useful information that I could work with. For the times I had any confusion, the customer support chat went above and beyond to not only answer my question but also provide useful information allowing me to make better decisions regarding how I formed my strategies. #### Cons In regards to Instagram setup... certain aspects were a little confusing at first though this turned out to be more of a limitation of the service integration than anything. If you've got a Facebook account though, you shouldn't have an issue. If you don't you, can still get a ton of useful information out of the service. --- ### Socialinsider is a great tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 501-1000 employees - Product usage: less than 1 year · monthly - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I've been with socialinsider from their launch. They've been constantly developing and improving the tool. Their team is very nice and responsive to suggestions. Keep it up, guys! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Socialinsider has a good looking UI that features all the important metrics one would want to analyze his own social metrics or his competitors. It really does save a lot of time and offers a bigger, clearer picture. #### Cons At first, I wanted a Youtube and LinkedIn integration, which they didn't have. But now they have introduced it as well. --- ### Loving this analytics tool - Overall rating: 5/5 - Reviewer: Ion C. - Industry: Computer Software - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. As a whole, SocialInsider is the most intuitive reporting and insights platform – we really appreciate the data accuracy and the minimal and easy to understand design of the pie charts. That we can see both our own channels and competitors’ channels in one place. And these are even marked as Own and we can categorize them by projects. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Beyond the comprehensive analytics features that automatically show engagement rates and engagement by day for most platforms, the customer service is fantastic, quick to reply and sensitive to our needs. I think that Socialinsider is the most comprehensive social media analytics that I have ever used. #### Cons More Facebook video insights would be nice… --- ### Amazing reporting and insights - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Photography - Company size: 2-10 employees - Product usage: 3-5 years · monthly - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered It's an easy tool to measure & compare marketing campaigns or to quickly check how well specific content is performing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use fully automated reporting, great support. #### Cons Socialinsider has been evolving very well in the last years, thanks to user feedback, so no dislikes. --- ### With this tool I was able to save time on reporting - Overall rating: 5/5 - Reviewer: Alin D. - Industry: Research - Company size: 501-1000 employees - Product usage: less than 1 year · weekly - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered Using Socialinsider’s automated reports, I was able to spend more time creating speeches for future clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Socialinsider has been an excellent decision for me because the dashboard looks clean, and it is easy to use. Not to mention the automated reports, which are really useful for me. #### Cons Sometimes I have to wait more than 1 minute to download a report, but this doesn't bother me so much. --- ### Perfect tool to get all the metrics you want! - Overall rating: 5/5 - Reviewer: Christiana S. - Industry: Apparel & Fashion - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered A source for complete & honest information, specially for competitor analytics on social media. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User-friendly interface, easy to use & download reports in whichever format you wish. Possibility of scheduling the reports to download. Benchmarking. #### Cons All works great, no dislikes at the moment. --- ### Nice experience - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: a free trial · daily - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered useful information #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super customer service very kind people! as a trial user you get more nice options compared with some other programs. #### Cons maybe having broader metrics options to analyze some other different numbers but im satisfied. --- ### Best Social Media Analytics Tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: a free trial · a few times a year - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is very user friendly just like their customer support. I used the software to complete an assignment from the University. It took me less than two hours to get all the analysis done which I needed, not a few but 24 different URLs. Definitely one of the best analytics software available online. Used it for Instagram, YouTube and Facebook engagement analysis. #### Cons Nothing in particular. But analysis of individuals' pages would be helpful in cases where commercial pages are set as business pages --- ### Customer Service - Hashtag Analytics Report - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: a free trial · weekly - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered Socialinsider was amazing at catering for what I was looking for. [SENSITIVE CONTENT HIDDEN] and the team were extremely helpful in being able to provide my with a Student profile that enabled me to access critical data, in a short time period. I highly recommend using Socialinsider if you are wanting to investigate into an Instagram hashtag, as the display of the data was incredibly easy to view, extrapolate, and analyze! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use and high-level insights that are extremely useful. #### Cons The software worked very well and I did not find there to be any faults. --- ### Socialinsider, app i recommend for analytics and reporting - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Market Research - Company size: 11-50 employees - Product usage: less than 1 year · monthly - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered I’d say that this tool is a must have if you do reporting and analytics. It’s easy to use and in case you have any question about the metrics the social networks give, the team is always willing to spend the time to explain everything #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like it that when I hit the swaps limit, they let me add some more profiles. Mine was was a one time project and they helped me do the job at a lower cost, without the need to upgrade to the more expensive tier #### Cons Nothing comes to mind at the moment, all is working as it should ---