SocialPilot

RATING:

4.4

(365)

About SocialPilot

SocialPilot is a cloud-based social media marketing and analytics solution for businesses of all sizes. It offers calendar management, branding, scheduling, client management and reporting functionalities within a suite. Android and iOS apps available. SocialPilot integrates with social media channels such as Facebook, Twitter, LinkedIn, Google+, Instagram and Pinterest. The software features bulk scheduling, which allows users to create and schedule posts across different social media accounts from a single portal. SocialPilot also offers a calendar feature, which allows users to track social media posts on a daily, weekly and monthly basis. Users can apply filters to the calendar and view posts by accounts and groups. The calendar interface allows users to d...

SocialPilot Pricing

Professional: $35 /month Studio: $75/month Agency: $150/month

Starting price: 

$50.00 per month

Free trial: 

Available

Free version: 

Not Available

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SocialPilot Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for SocialPilot

1 - 5 of 365 Reviews

Jess

Information Technology and Services, 2 - 10 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed February 2024

Its a great value for all it can do

User Profile

Cindy

Verified reviewer

Marketing and Advertising, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

SocialPilot Review

SocialPilot is amazing! What is really brilliant about this software is that it can generate fresh content for me to post to my social media pages, as if I was the one that came up with it! The curated content that SocialPilot software provides even includes blogs, which are already written up by various different authors on the subject of my choosing, so I can use those blogs as a form of advertising for my business products and services. I usually line up and schedule my content to my social feeds for when I know that I will either be stuck in a meeting or for the hours in which I know I will be asleep. So the fact that SocialPilot makes postings for me on my behalf even when I am too busy to do so, counts very much in their favor! I love how SocialPilot does most of the work for me!

PROS

What I like most about SocialPilot software is that it saves me time! I have connected my Facebook, Twitter and LinkedIn social media accounts to SocialPilot and I manage my accounts directly from the dashboard! This software is smart and easy to use. It is designed in such a fantastic way that anybody can learn to use it. It is so easy to schedule posts to my various social media platforms ahead of time I just love the efficiency of SocialPilot!

CONS

What I like least about SocialPilot software is that it does have such an immense amount of control and visibility into my social media accounts. This software frees up my time immensely, even providing me with analytics for each one of my social media accounts which is great. I can even add a team member who can create content for me to my accounts which I don't really like. I simply don't trust anyone else enough to let them do postings to my social media accounts and make it seem like I was the one that posted it. I do need to approve all those posts first which does eliminate the worry to some degree, but I dread the day that a disgruntled employee or an ex could still slip through the cracks and post to my social pages. Nevertheless, I love it and I highly recommend SocialPilot!

Vendor Response

Dear Cindy, thanks for leaving us such a wonderful review. We are thrilled to know that you find SocialPilot smart and easy to use software; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again

Replied May 2020

Anonymous

1 employee

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

A solid social media marketing tool

SocialPilot has been a powerful tool to manage and grow my social media channels, as well as an avenue for me to continuously promote my content on social.

PROS

There are many things I like about SocialPilot. If I were to narrow it down to 3, I'd mention the ability to connect and manage multiple social media platforms, the "post recycling" option to repost something several times on a later day and the browser extension.

CONS

The "post recycling" feature is a valuable asset for all those creating evergreen content for the fact that it lets you promote a piece of content on social media today, as well as on several future dates (something that's missing from the likes of Buffer and Hootsuite). However, the feature could be improved further. In fact, there's a limit to the number of reposts. This means that every now and then, you'll have to log in to your SocialPilot dashboard to add new dates. Other schedulers like MeetEdgar and SocialBee have enhanced this feature by enabling users to automatically recycle posts without having to continuously add new dates manually.

Reason for choosing SocialPilot

It seemed to have a wider array of features

Reasons for switching to SocialPilot

I was looking for something that had more features but still had a good price

Vendor Response

We're thrilled you enjoyed the "Post Recycling" feature; we like making our customers happy at SocialPilot! Thanks for leaving the positive review. I hope to see you again soon.

Replied May 2020

Sarah

Individual & Family Services, 1 employee

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

FUNCTIONALITY

3

Reviewed March 2019

Social Pilot Crashes and Burns

At first I loved it, then I saw that it just didn't do what I needed it to do or expected it to do. Even as a paying client, there were constant problems with the app crashing while in the middle of trying to compose visual posts.

PROS

I loved the apps connection to Unsplash photos to help with visual posts and I liked that I could schedule posts.

CONS

The app contstantly crashed or would not bring up photos. There was no way to go back to edit a visual post, you have to start completely from scratch. Many times, my scheduled posts wouldn't post. If editing a verbal post after you schedule it to go on multiple accounts, you had to make the edit for each of the accounts. A lot of time was spent editing one post for 3 different accounts. The visual posts also weren't compatible with instagram as far as size goes. So, I had to cut out much of many of the pictures because they were too big for instagram

Vendor Response

Dear Sarah, Thanks for sharing your feedback. We're sorry your experience didn't match your expectations. It was an uncommon instance, and we'll do better. Please feel free to reach out to support@socialpilot.co. We want the opportunity to investigate your feedback further and would love to make things right if you give us another chance. Thanks, Jimit

Replied May 2020

John

Entertainment, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

The best social media scheduling platform

It would say overall that is one of the platforms that make my business work smoother and more effectively

PROS

Pricings that make sense, all tier A social media supported with native app scheduling and premium support! What do you need more? Speaking for myself, nothing! Also the customer support is amazing.

CONS

It could be have some coupons or discounts for dedicated members from time to time.