All Textmagic Reviews
1-25 of 211 Reviews
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Ji
Writing and Editing, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2022
Extremely complete and customizable sms service, very user-friendly, great for small businesses!
The recent regulatory change requiring all businesses to "register" their texting numbers with a bureaucratic oversight agency (I think it mainly affects USA texting frankly at this time) was certainly a headache for the entire sms industry. But the textmagic people patiently walk me through the steps, and got my textmagic number registered in the proper way. My overall experience with textmagic is that the company has a passion for continually improving the product, making it more user-friendly every day, and above all listening to irritating customer feedback such as mine, in order to make a sincere and speedy effort to implement requested user features. Thank you textmagic. So glad I found you many years ago. Jim
PROSWe have used textmagic for number of years, and find it to be an indispensable part of our business. I personally shopped around a number of different text messaging providers, but none of them has come close to the wonderful user-friendly textmagic control panel and android app (so important to be able to stay in touch with customers when I have my phone with me out of the office, the textmagic; the android app keeps getting better and better). The chat history feature remembers all conversations with the particular client, so gives easy visual context to ongoing texting with that person. The templates feature is extremely valuable in my situation, and I have almost 100 different boilerplate customer replies created over the years and textmagic. Unbelievably useful and time-saving everyday.
CONSThe incoming text message notifications do work perfectly on the android app on my phone. And frankly that is what I mainly rely on. It seems the textmagic has an ongoing challenge allow audible and pop-up notifications to display reliably Windows 10 desktop PCs, however. I understand that this is not really in their control beyond a certain point, and there technical support people and developers have been more than generous with their time to explain to me how they are constantly seeking to overcome the limitations that Microsoft places on any application. So there technical support and developers get 10 stars in my book, and I hope that Microsoft stops tinkering with Windows to mess up otherwise great applications like textmagic.
Sean
Food & Beverages, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed January 2023
Terrible Customer Service
Terrible. When errors happened the customer service took days to respond or did not respond at all
PROSWhen it worked, it was acceptable. The interface is easy to use.
CONSIt did not accurately tell me if messages were delivered or not. Sometimes entire batches of messaged were not delivered. You cannot receive picture messages, and the service does not notify sender that their message was not supported.
Reasons for switching to Textmagic
Because your customer service was garbage, and the product did not consistently work.
Vendor Response
Thank you for sharing the review. We apologize that our agent responded to you only after a delay. In our support section, we tried our best to explain that in North America, the delivery status shows whether Textmagic has successfully sent the text to the carrier. If your texts were not delivered to the end-users, it means that they were blocked by the carrier's spam filter. Traffic verification is a new industry-wide requirement. Message delivery cannot be guaranteed if you are not 10DLC-compliant or have not completed the toll-free verification. Please contact Textmagic support to confirm whether you can continue using our products for sending texts.
Replied January 2023
Carla
Law Practice, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2024
Good Product
Was a good experience so far. Technical support is very good.
PROSHave been using this messaging system for a while and found it to be user friendly.
CONSShared lists can't be amended by other administrators.
Jamie
Verified reviewer
Insurance, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
3
Reviewed July 2021
It works like it should
Overall it's a solid tool with little to no issues to speak of. There are other options out there but this one works reliably for us.
PROSThe backend is easy to use and intuitive and it was a breeze to set up our texts, lists, and contacts.
CONSThe one thing I wish it did and have confirmed with their support team that it doesn't is to run campaigns for weekdays only, omitting the weekends.
Reason for choosing Textmagic
The setup seemed easier and more intuitive.
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed January 2019
Perfect Addition to the Business!!
Love it!!! Best source to have in the business.
PROSThe software is super helpful and easy to use. It sends texts very quick and lets you know if it was delivered and received. It's much easier then picking up the phone to call someone for a simple issue. It is also very affordable.
CONSIt's difficult to print an entire text conversation. It would be easier if when you hit print on the browser it printed the whole screen. Instead it jumbles up the text and you can't see the whole thing. (I use Google Chrome) I usually screen shot the page and print it in word, which makes it very tiny. Same thing for individual texts, you have to download them to print. Just an extra step, but could be easier.
Vendor Response
Thank you for sharing your feedback. We will definitely consider implementing the described feature in the future. If you have any additional questions or requests, please send them to support@textmagic.com and we will gladly assist you further.
Replied January 2019
Ger
Verified reviewer
Computer Software
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Very relyable software for sending SMS through e-mail, we endorse it to all our customers.
happy customers
PROSEasy setup, fair pricing , reliable for business environments, instant support, didn't encounter any downtime the last 5 years
CONSIt would be better if they where better known in Europe, than it would be easier to recommend it to our customers. For the rest not a single thing. It does what it has to do without unneccesary options.
Roland
Verified reviewer
Consumer Services
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed May 2018
A central TextMessaging platform that's as intuitive as it is powerful
A central text messaging platform that allows a whole team to send and reply to text messages from anywhere. Very simple, and has stopped my phone buzzing and no longer need to pass out my personal phone number.
PROSAfter growing the business beyond the capabilities of my iPhone keyboard for texting customers, I moved to TextMagic because of its Zapier integration and simplicity. Works as expected, is simple and very well thought out.
CONSA few things which doesn't work for MY particular company but may be necessary for others is: - "Chats" tab doesn't show an outgoing message in no reply has been returned (as if it were Android or iOS, or Facebook) You have to go into "History" tab until a message as been returned - If you set up seperate roles under the same company, you can't see who has replied to which text, this is on an individual login basis. Like I said there may be reasons for this design, but it doesn't work with my company and workflow so we've had to share the password to the main account. A minor issue in the scheme of things.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
LOVE LOVE LOVE this program
This program was found by accident through a google search. Try the free phone number lookup for the customers cell vendor. Then I was able to use the composing text messages for customer that did not have a voice mail set up or not accepting calls.
CONSThe whole program is paid for but only .04 cent a look up.
Sue
Verified reviewer
Public Relations and Communications, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2021
A Fast and Easy Way to Incorporate SMS Marketing Into Your Business
Overall, I think it is a great service. My experience with TextMagic was positive and I have already told a couple colleagues about it. I was really blown away at how well it worked to market our products. We got a much higher response rate than we were accustomed to with email. Text marketing definitely works.
PROSI liked TextMagic because it is fairly simple and straightforward to use. I had never done any SMS marketing prior to using it, so I didn't have much to compare it to. But I can say it was easier than I thought it would be to become proficient at it. I like the fact that I could store my customer lists right there inside the app. It was easy to keep text conversations organized in the app. They also have an iPhone app that allows you to manage your text marketing from virtually anywhere.
CONSWe were using two different SMS numbers to send out messages. One was a local number. The other was a toll free number. It was confusing, at first, to understand when to use the different numbers. But after a chat with support we got that part figured out.
Mike
Staffing and Recruiting, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed February 2019
Only Updated Needed
I like that there's an app and you can keep business related texts in text magic while using the default text app for personal items.
CONSIt needs an update to allow picture messages to be sent. Our business requires paper copies of things to be sent to us and once in a while our clients text documents to us which text magic doesn't currently support picture messages. Not asking for video or files but picture messages would be a huge upgrade.
Vendor Response
Thank you for sharing your feedback. Unfortunately, TextMagic does not offer the MMS feature at the moment. However, you can add an SMS attachment to your message - it will be sent as a download link inside the text message. We will definitely announce if this feature becomes available in the future.
Replied February 2019
Cassidy
Health, Wellness and Fitness, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
1
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2023
texts are never received
not good
PROSIt's great when it delivers messages. But as of late the messages have not gone through. Please make necessary changes and updates.
CONSOur members do not receive our messages. When they do they don't get them until days later. This is not functional for our business, and causes confusion/delays in appointment reminders
Vendor Response
Thank you for your feedback. Our records show you experienced message delivery problems because you were not compliant with a new industry-wide 10DLC verification process. In 2022 we notified you by email that the 10DLC verification was missing on your account. Message delivery cannot be guaranteed under these conditions. We now see you switched to a verified toll-free number, as we recommended. For your information, we will soon disable sending texts by any user who is not compliant with 10DLC or who has not completed toll-free verification. The industry's goal is 100% traffic registration.
Replied March 2023
Shawn
Financial Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2023
Valued product for streamlining our business.
It's a non-intrusive way to speak to a client without the time consumption of a call.
PROSIt's a quick and easy way to reach out to our clients.
CONSIt would be nice to more more pricing options.
Reason for choosing Textmagic
interface
Anna
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2018
The customer support is very helpful and always answers within 24 hours. They have helped us a lot.
I like the history and sender settings. The functionality have improved during the years. Especially important for us has been the increased number of local/country specific shared numbers for two-way communication.
CONSThe functions are not working intuitively. My collaborators have had difficulties is buying credits, setting up the sender settings. There might be too many options wisible.
Aram
Financial Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed February 2020
Great product and easy to use for not very technical people
Overall I think I recommend this tool for simple requirements specially if your users are not developers or very technical.
PROSI wanted to use this tool to send surveys with sms to users. The workflow designer was super easy to setup specially with the samples available. I made it work in 5 minutes!
CONSFrom the first few minutes it seemed like it is lacking some reports and a way to get raw data back from the surveys i sent out. Maybe there is a way but I haven't found yet.
Reason for choosing Textmagic
It was easier to use for our users
Lorraine
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Easy to navigate and use
This is a great business tool in the new world of technology, everyone has a phone and communication is quick and easy.
PROSThe software is easy to use, you can monitor the cost of each text sent, easy to upload and delete contact information, you can see the history of texts sent and monitor the users.
CONSNo options for employees to reply. Sometimes adding pictures or files can be difficult
Stuart
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
My Secret Weapon for Better Productivity
Can't work without it.
PROSEvery aspect of Text Magic has been so well thought out, making it simple to use and with richness that makes it valuable for virtually every aspect of my communications.
CONSNo; it is incredibly easy to use and understand.
Kayla
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2017
I have used other texting software, but this was by far the easiest to learn.
Increases the number of people I can contact in less time.
PROSI love how simple it is to import contacts and make lists for every category I need. I also love the ability to set up a text to be sent automatically on a day that you may not be in the office. The ability to make templates saves so much time too! Overall, I love this product and can't imagine one beating it.
CONSThe only thing I do not like is that it sends the texts in multiple text messages. I wish there was a way to increase the number of characters in one text. Sometimes when the receiver gets the message, it is out of order and can be hard to read.
Tanya
Real Estate, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed February 2023
Run from this company
Something changed in 2022. The software worked well but on more than 1 occasion we found residents didn’t receive a text. As a test we contacted a building and texted all of the phones. Not one person received the message but Text Magic charged for the messages. We found a much better reputable company called SimplyTexting. SimpleTexting is cheaper with more capabilities and all texts are sent.
PROSThe software was easy to use and had many great features.
CONSNot all text messages are sent but you are charged for the texting they attempted to send.
Reason for choosing Textmagic
We got rid of text magic due to false billing charges on more than 1 occasion.
Vendor Response
Thank you for taking the time to provide your review. We are sorry that the solution we offered was not suitable, and that you decided to switch to another supplier. According to our records, you experienced message delivery problems because you were not compliant with a new industry-wide process. In 2022 we notified you by email that the toll-free verification form was missing on your account. Message delivery cannot be guaranteed under these conditions.
Replied February 2023
Daniel
Information Technology and Services, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
1
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed March 2023
Un-Reliable
Poor
PROSEasy to use interface, creating and managing user accounts was simple.
CONSSMS messages consistently fail or take several days to be delivered, despite showing as delivered in system logs. There is no New Zealand Shared number to use.
Vendor Response
Thank you for your review. Due to local carrier restrictions, which are beyond our control, we offer a limited service in New Zealand. NZ mobile carriers will not provide us with reliable handset delivery receipts or local numbers for two-way messaging. If you find TextMagic to be unsuitable for your needs, please contact us and we will gladly refund your unused balance.
Replied March 2023
Graham
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
TextMagic review.
Great text system - Magic! Advanced warning of bookings via text, reliable system, very economical & accurate system.
CONSNothing at all, it all. Works fine for my needs, nothing negative at all!
David
Marketing and Advertising, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed November 2023
Buggy
cheap price, unlimited calls . support does respond fairly quickly
CONSbuggy - dials the last number even when i'm trying to call a new number. and i can't lookup contacts by name i have to input the number to dial manually and type it in each time on my iphone 12 pro max. awful
Jaci
Farming, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2017
TextMagic works great
I don't have a co. cell phone, so can't send/receive text messages.....It is easy to use, & incoming messages also come in my email. Easy to send group messages. $$ well spent. Customers also like it.
PROSEasy to use - I like typing from my computer keyboard - I don't have to use my personal cell phone for work which means work is kept separate from my personal messages - My company didn't have to buy a new cell phone
CONSWish I could search for names easier - sometimes I know someone only by their company, not their name........
Jf
Automotive, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2016
An Alternative to Texting
I despise texting so much that I have had the feature removed from my cell. Unfortunately, I'm in the minority; many people prefer to receive a text over answering a call. TextMagic provides a perfect solution.
PROSEasy to use, cost-effective and provides a character count.
CONSNo alert when you've run over character count. Contact listed by first name instead of last.
Luana
Human Resources, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2016
Professional & reliable service
Whenever I have to liaise with Text magic, I always am treated individually and with respect, efficiency and professionalism. High ownership and very personable.
PROSEasy to use
CONSnothing
Lucy Oloumi
Education Management, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
3
Reviewed March 2019
textmagic sending appointment reminders
too many clicks back and forwards to list and compose and schedule
PROSI like the fact that my clients can respond
CONSsome of the features are a bit clunky I have a list of clients who I message every week and I feel that the service could be slicker in managing this type of use.