Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
4.5 / 5
Functionality
4.5 / 5
Pros
"you don't have to keep track of anything, it does it for you. I like that it also don't text you all the time."
"Able to move product with offers. The offers are easy to put together and easy to send out. Great marketing tool."
"The loyalty program and text alert system. Loyalty program brings back customers and make this a great addition. "
Cons
"A little expensive, hard to be consistent with sending out text. Not many cons with the software, very user friendly and straight forward."
"Glitches that occur sometimes and not being able to connect to the POS. if we could see the checking and rewards on the POS Square system that would help very much. "
"Occasionally we could use more characters when creating messages. We like to put out text blasts with specials and once in a while we run out of space."
TL Connects Reviews
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November 2017

Mark from Best Practice Partners
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2017
If I owned 20 locations, I'd have a kiosk in every one
Pros
Ease of use; great communications tool to create meaningful dialogue between merchant and customer. Merchants who use all the features will be amazed at what this platform can do for them. The ability to recapture lapsed customers is reason enough to buy in.
Cons
Wish there were more of these around town. What merchants don't realize is how much demand there is from customers for an easy to use, non-invasive texting tool. Also, merchants misunderstand the concept of loyalty, thinking they need to GIVE AWAY product when actually they are GETTING more sales due to the enhanced relationship.
March 2018
Cindy from The Cee Bee Food Store
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
This software is very user friendly. No complaints here
Pros
An economical way to reach out to the customer and simlpe enough that it is not intimidating to less computer savvy customers. This software seems to be very flexible and can be designed to meet the needs of different establishments.
Cons
I can not think of anything that I am unhappy or dissatisfied about. I have not come across anything that I would say I wish this software could do .....
March 2018
Erica from Kernels Gourmet Popcorn
Company Size: 1 employee
Industry: Food & Beverages
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
3.0
Functionality
4.0
March 2018
Easy start-up, frequent trouble with ipad
Able to move product better and market
Pros
Able to move product with offers. The offers are easy to put together and easy to send out. Great marketing tool.
Cons
A little expensive, hard to be consistent with sending out text. Not many cons with the software, very user friendly and straight forward.
October 2017
Leslie from Rafferty's Inc.
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2017
TL Connects helps us easily connect with our guest! This company is great to work with!
We can track our guest activity daily if we wish too. We can see activity from checkins to redemptions and offers. Everything is easy to use and seamless.
Pros
Easy communication with guest and the company. Customers have simple steps to sign up for great offers and communication with us. TL Connects makes it simple to contact them and fast response to answers if we need them!
March 2018
Sandra from Gas Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
Easy to use and customers love it
repeat customers. New customers. and loyal customers.
Pros
you don't have to keep track of anything, it does it for you. I like that it also don't text you all the time.
Cons
sometimes the connection goes down. but other than that it is a good product. I have suggested it to other companies too.
March 2018
john from best one tire and auto care
Company Size: 11-50 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
The customer's always love checking in!
a great communication between us and our customers
Pros
It's great to be able to reach out to our database of customers whenever we'd like. We also especially like the option of reaching outside in order to get new customers as well.
Cons
Occasionally we could use more characters when creating messages. We like to put out text blasts with specials and once in a while we run out of space.
March 2018
Sohail from I Love Juice Bar Lakewood
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
March 2018
Well setup system that provides great value for money. We have many returning customers!
Pros
The loyalty program and text alert system. Loyalty program brings back customers and make this a great addition.
Cons
Glitches that occur sometimes and not being able to connect to the POS. if we could see the checking and rewards on the POS Square system that would help very much.
October 2017
Jennifer from Fruit of the Loom
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2017
Wonderful, easy to use loyalty program
Pros
It's a good problem to have, but in six months we have over 4,000 subscribers. The ability to select what subscribers we would like to send messages to helps us use as many credits as we can each month while sending out more than one promotion.
Cons
While we like the filters the best about the software, there could still be more enhanced options, like the ability to customize these more. We would also like to be able to roll over all credits, not just additional ones purchased.
March 2018
Brian from Red Dog Wine and Spirits
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
March 2018
Easy to use and does a great job of bringing folks in!
Does a great job of reminding folks we are here
Pros
Ease of use. The back office is easy to navigate. Other than sending your own texts everything is pretty much automated so it needs very little interaction.
Cons
I get busy and forget to use it to it's full potential! Would love a reminder before the end of the month to usey included texts.
October 2017
Meredith from Trendy Pieces and Bella's Boutique
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
October 2017
easy to use software and great customer service
an easy way to reach out to our customers that don't check their email very often.
Pros
very easy to use and learn. easy installation. Could include a picture in the message that goes out to customers.
Cons
limited amount of characters. we had an issue the first message that we sent out about it not sending out to all of our members. sometimes our ipad will have a long delay when people submit their number to check in.
October 2017
Alexander from AEHC Wellness Inc
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2017
Excellent Experience Since Day 1
Software drives footsteps into our store which we in turn convert to dollars in the register. This product is very easy to use and I recommend it to everyone who will listen.
Pros
Software is very easy to use and setting up promotions is intuitive. Support is always ready to jump in and assist whenever needed. I recommend this program to all of my fellow franchisees and I am trying to get our ad fund to pick it up for our entire market.
March 2018
Navin from 20 Degrees Frozen Yogurt Lounge
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
great product
Pros
The product is easy to use and customers love the product. I takes having to manage a loyalty program.
Cons
Only problem with the software is wish the reporting would let the administrator do more task in terms of monitoring.
December 2017
Mike from Smoothie king
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2017
Karagan is always so helpful. She is a great value to your business.
Pros
Ability to bring the guest back. Easy to use. I like the reporting aspect and ability to track the usage of guests who redeem their coupons.
March 2018
Matthew from Juice Bar
Company Size: 2-10 employees
Industry: Food & Beverages
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
1.0
Customer support
2.0
Functionality
4.0
March 2018
Average at best
Ability to reach out to my customers easily.
Pros
Ability to reach out to my customers is great. Customers love being able to login in and get free product.
Cons
The cost is far too expensive for what we are getting in return. The stability of the iPads is horrible. We have gone through several!