Trello vs Universe

RATING:

4.5

(34118)

Trello has 34118 reviews and a rating of 4.5 / 5 stars vs Universe which has 34 reviews and a rating of 4.38 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.4 (34)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
7.5 / 5
4 / 5
Customer Support
3 / 5
4.5 / 5
Functionality
2.5 / 5
4 / 5
Last Review Written
May 15, 2024
November 28, 2022
Pros/Cons
  • Pros

  • I found the software user friendly and I enjoyed the responsive design and easy to understand pricing system. I also liked the familiar Kanban board design.
  • I liked the ease of use, the interactivity, and the great features that it has, even in the free version.
  • Cons

  • Sometimes the emails get lost in spam or are hard to find so people can miss updates. I wish it has a desktop notifications.
  • Actually I do not have any complaints about the software, it has work greatly. Maybe the only problem would be that you need internet connection.
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  • Pros

  • I like how easy it is to embed on the website. I also love how easy it is to get in touch with people.
  • I love knowing that I have someone that I can call if I need someone immediately (and it has happened).
  • Cons

  • I don't like that we have to be logged in to purchase tickets. Many people forget their log in.
  • The customization of the tickets can get confusing.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos