All Visitor Queue Reviews
1-25 of 62 Reviews
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Kerry
Verified reviewer
Printing, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
This is probably one of the best software applications I have ever deployed for marketing
You know who is visiting your website on a daily basis, what they looked at and for how long. Best of all their contact information is almost always included so you can reach out and close the sale!
PROSIt just works and works well. Easy to set up and use. The interface is simple and intuitive and the set up was one of the easiest I have ever done. I would highly recommend this software to anyone who is interested in knowing who is visiting your website, and who wouldn't?!
CONSNothing really not to like, its great! If one thing could be changed it would be the number of leads that are missing contact information. I know this is constantly being improved as the database grows and new technologies are implemented. Nothing to stop you from getting on board!
Vendor Response
Thanks a ton of the review Kerry! Love working with other Canadian companies and it's a been a pleasure working with Keypak.
Replied July 2018
Tim
Architecture & Planning, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
An excellent starting point
VQ is helping me establish a badly needed CRM process in terms of both nurturing new clients but also retaining clients downstream. It is as easy to use as it could possibly be, non-intrusive (something that's important when you're working with resistant associates) and provides actionable information.
PROSWe are at the earliest stages of establishing a CRM system. There is, generally, a fair about of internal resistance to participating with the effort. VQ makes it easy to start small and demonstrate the value of the process in a way that encourages engagement. I think most CRM platforms are pretty good, in my experience, but VQ helps facilitate participation in a way I've never seen before.
CONSWhile VQ does do a great job identifying the activities of specific site visitors, the ability to identify individuals by any criteria makes it less than perfect.
Reason for choosing Visitor Queue
Price and process. It fit us where we are and allows an easy development path moving forward.
Reasons for switching to Visitor Queue
Hubspot tried to be too much too fast. Rather than helping establish a beachhead, it made associates more resistant. An excellent product, just not for us.
Vendor Response
Hi Tim, Taylor from Visitor Queue here! We love to see how you are nurturing your current clients as well as finding new ones! We take your feedback seriously, as we are always trying to improve the data we provide. Thanks again for your review, Taylor Hamilton Marketing Coordinator | Visitor Queue
Replied May 2021
Anonymous
2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
4
Reviewed October 2018
Good product, a little bit expensive
Good product, it helped me to come in contact with companies and institutions which are interested in my products
CONSIt's all little bit too expensive for young startups
Vendor Response
Hey there, Thanks for the review! We are happy you liked our product and was able to contact people who visited your website. We are always trying to add more features and abilities to make the most cost-effective product on the market. Ken McDonald | Marketing Manager
Replied January 2020
Miguel
Verified reviewer
Design, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
"Fast onboarding and good data"
The onboarding was really easy and in no time you got relevant data to start your sales strategy. Besides, there is an easy way to customize your feed and create auto-assign rules that allow us to simplify the workflow to our sales team.
PROSWarm leads or Marketing Qualified Leads detection is the one key problem we are tackling. There are some automatization aspects that could be improved but I have actually asked for those and they confirm those are on their roadmap.
CONSI cannot think of much that I dislike though it could be nice to have a centralized dashboard with all the websites stats. I mean, this service has decreased significantly the amount of time we spend in GA and this one thing could do the rest.
Vendor Response
Hi Miguel, Thanks for the review! We are thrilled to hear you were able to sign up and get to using your custom filtered lead information to quickly. We are always working toward introducing new integrations and features to better serve our clients. Ken McDonald | Marketing Manager
Replied January 2020
pavan
Verified reviewer
Electrical/Electronic Manufacturing, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Best leads provide and visitor tracking
It's good very useful form small business to make big and provide very nice client who have really interesting to deal with us and all leads are usefull given and provide best contact details of any customer.
PROSThey provide best leads to us so our team get best customer who want to do business and having so many user so it's beneficial to us so much ultimate users and all details they provide when any one visit to our website so it's very good to us and they provide data to us so easily we can contact and the lead are very genuine who have to work with us and so its saves time and grow business much faster and in minute they set up all things and provide so much help in starting so we feel easy and there staff are so polite and good helping Nature and very usefull to make business successful whatever our requirements are there they provide that types of lead always.
CONSThe least about this is nothing much that create any problem or any such issues that feel disappointing us.
Vendor Response
Hey Pavan, thanks for the review! Taylor here from Visitor Queue. We love hearing we were able to provide your team with valuable leads! We are so happy that you have had a good experience with our team. Thanks again for such a positive review! Taylor Hamilton | Marketing Coordinator
Replied June 2021
Manish
Verified reviewer
Media Production, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
One of the best
Very easy to use. Recommended to everyone with a B2b business
PROSI have tried so many visitor identifying softwares in the past, but this one is the most simple and fastest way to know about your visitors. We have actually converted clients by identifying them through visitor queue and then reaching out to them through cold emailing.
CONSI think for free plans they should give more credits .:D
Vendor Response
Glad to hear is has worked for you! Sorry about the lack of free credits ;)
Replied September 2018
Renea
Verified reviewer
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Impressive Tracking!
Tracking who is coming to my site and having the ability to follow up immediately are keys to success for me and Visitor Queue came and unlocked the doors.
PROSNow I know who is coming to my site thanks to Visitor Queue. I use Google for most everything therefore the importance of the immediate integration with Google Analytics is required for me. It is super easy to understand. Email alerts are received letting me know someone visited my site. This helps me to take action immediately.
CONSI can't say there is any con for me. Visitor Queue did everything I expected and so much more. I am looking forward to when the app comes out since I am on my phone much more than my desktop. I am looking forward to a great experience there.
Vendor Response
Thanks for the review Renea! Been a pleasure working with you and your team.
Replied July 2018
Bruno
Verified reviewer
Electrical/Electronic Manufacturing, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed February 2019
Great lead source from our website
We have dramatically improved the leads generated from our webpage. Our website is an institutional and product oriented rather than e-commerce so there aren't many option for the customer to interact with us. Our business is B2B so it a really good tool to bring us opportunities by being the company names and what products (and for how long) they checked on our website.
PROSVisitor queue works like a charm providing full data from customer and projects visiting our site looking for products. We get location, company names and many times even social media content. We are really happy with the reports we get every morning with new leads.
CONSNot much. It does what is proposed. The tool works well and we haven't had any issues.
Vendor Response
Thanks for the review, Bruno!
Replied April 2019
Whittfield
Verified reviewer
Online Media, 11-50 employees
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
3
Reviewed September 2018
Visitor Queue for finding business leads.
The trial is very helpful and there's next to no learning curve. My experience with the software was pleasant. Honestly, I wish I had more traffic to test with. I'd love to see the data used to create insights and trends with some visualizations. I recommend trying VQ if anyone in mining company data from "anonymous" traffic.
PROSNo install, uses your google account information rather than adding additional scripts.
CONSThe lack of data visualizations like charts and graphs to see trends and doing quick comparisons. Also, needs a little work on the mobile UI.
Vendor Response
Thanks for the review, Whittfield. Mobile optimizations are on the roadmap and we will look at more visual components as well!
Replied January 2019
tega
Verified reviewer
Apparel & Fashion, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2018
Ease Of Use
It's an awesome experience, it helps me run my day-to-day customer accumulation business activities with ease.
PROSit immensely helps me choose the right software for my business and assist me in decision making to narrow my search down by giving the list of highly beneficial software that best soothes the nature and class of my business.
CONSStill have not gotten to the point to realize any dislike about this software.
Vendor Response
Appreciate the review, Tega!
Replied January 2019
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Easily Track Website Visitors
Have had great success using Visitor Queue and would recommend for anyone in the B2B space to check out
PROS- Great warm leads for B2B companies - Easy to use - Easy to set up with Google Analytics Account - Gives you leads immediately - Has helped us to create some warm leads that have lead to business - Good to gauge companies that are visiting your website
CONS- Wish it could tell you exactly who visited - Only tracks businesses who visit - Google analytics doesn't tract when a visitor hits site so it doesn't track time on one page sites
Vendor Response
Hi there, Great to hear that we've helped you generate some warm leads! We appreciate you using our product. I wish as much as you do that we could track individuals visiting a website but due to legal and technical limitations across the industry, it isn't possible. Maybe, one day we can dream that it is! Thanks for the positive review. Cheers, Nick - CEO @ Visitor Queue
Replied January 2020
Anonymous
1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Great Tool that Every Sales and Marketing Department Should Invest In
As mentioned before, their customer service really goes above and beyond. I don't care if you have the best product in the world if you have poor customer service, I'm not going to want to use it. The tool itself is allowing us to gather new leads, follow up with customers we haven't visited in a while, track regional activity, get a better understanding of which products are being viewed and a multitude of other benefits. It's great to use before visiting a customer. You can see what products they are interested in and become prepared to talk about them.
PROSIt's very easy to use and set up and the customer service is exceptional. If I have a question team is always quick to jump on a call or send me a quick email with the steps I need to follow. I like the feature of being able to set up multiple cues for myself as well as any users I've added. It allows me full control and doesn't stress my team out with doing it themselves.
CONSThe only complaint my sales team has had is you can't drill down and get an actual email. Only company information. As far as I know, there's not another lead tracking program that offers that.
Vendor Response
Hey there, Thanks for the amazing review! We are thrilled to hear that the customer support team was able to exceed your expectations. Also, amazing to hear you were able to get the most out of your Queue's. We are always working towards getting more contacts for each company and new ways of obtaining them. Ken McDonald | Marketing Manager
Replied January 2020
Anonymous
1,001-5,000 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
Works Well as Advertised
We have been evaluating Lead Generation tools for a while and Visitor Queue checks most of the requirements with a very attractive price. As we are only starting our inbound and outbound marketing activities, have a tool to check the effectiveness of our campaigns is crucial. We hope to develop a Digital Marketing Roadmap with the information gathered from Visitor Queue based on the performance of the campaigns in various APAC countries. Our business is B2B so it a really good tool to bring us opportunities by being the company names and what products (and for how long) they checked on our website.
PROSVisitor Queue has been working well to capture similar number of leads as some of the other competitors in the market. I like the fact that it provides full data of the customers and key contacts without the need for additional purchases. The linking to social media is also a strong pus. I am also happy with the reports we get every morning with new leads. This will be a welcome addition to our Lead Generation activities.
CONSThere are a few enhancements to the software in the pipeline which we are looking forward to: 1. Industry Queues: Selecting the industry helps assign the relevant leads to the relevant sales person; helps in streamlining the process 2. Actionable webpage links for easy understanding of the pages viewed by the prospects.
Vendor Response
Hey there, Thanks for the review! We are happy to hear you are enjoying the amount of data we are able to provide on customers and contacts, as well as the notification emails. We are always working towards adding new filters and features. We are working hard towards populating more company information to increase the number of filters we can utilize. Ken McDonald | Marketing Manager
Replied January 2020
Anonymous
11-50 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
Caller ID for your website
Visitor Queue is beneficial to use for understanding potential clients who are interested in your company, and therefore, may be potential clients. Moreover, it is beneficial for lead generation but it requires some research to take it a step further and look for names and contact details from within an organization to contact.
PROSI liked the daily alerts that ranked the entities who visited my site the most in one day. The information is presented in a clear, concise way so that I can easily tell who may be calling for a quote after reviewing the alert. I was able to do a bit of background research on the potential client.
CONSAlthough you can tell what entity visited your site and when, it does not include the name of exactly who visited you site so you can contact that specific individual. Accordingly, it's like looking for a needle in a haystack at times to figure out who visited your site; however, this is an issue not just with Visitor Queue but with other programs like VisitorTrack.
Vendor Response
Hi there! Thanks for the great review. We are happy to hear that the updates on who is visiting your site were helpful in your qualification process. Unfortunately, it is not technologically possible to identify the end-user but we are always working on getting high-quality contacts. Ken McDonald | Marketing Manager
Replied January 2020
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed September 2018
High quality lead information based on visitor IP
I've compared this to other similar tools (Leadberry, Leadworx, etc.) and found that the quality of the information is much higher with Visitor Queue. The daily emails of leads are easy to scan for new opportunities.
CONSAs more and more chat and bot platforms begin to incorporate B2B IP identification into their services (example, Drift), stand alone tools like VQ are becoming harder to justify. Needs to have more native integrations to maximize its usefulness
Vendor Response
Hey there, Thanks for the fantastic review, we are thrilled that we were able to deliver high-quality leads for you and your team. We are always working towards new native integrations and are always working on new updates to better help our clients. Ken McDonald | Marketing Manager
Replied January 2020
Anonymous
51-200 employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
Easy to set up and use to track visitors on your website.
I mainly use Visitor Queue to track where visitors are coming from, who they are and to pinpoint potential leads.
PROSThe best part about this software is that you don't have to install any additional tags on your website. It pulls information through Google Analytics and you get instant data from the past 30 days as soon as you connect your account. Also can't forget about price - this is definite value for your money.
CONSI would like to see more visual data to easily spot trends. The emails being sent daily could also be a little more visually appealing by organizing it in a chart. Other than that, the software is great!
Vendor Response
Hi there, Thanks for the great review, we are happy to hear that you enjoyed the easy Google Analytics set up over tracking codes. We also love hearing that you find our product cost-effective and use all the features. We are always taking the opinion of our clients and working on more features and customization. Ken McDonald | Marketing Manager
Replied January 2020
Anonymous
1 employee
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2018
Useful up to a point
Visitor Queue helps me by showing me companies that are potential leads for my business. It is easy to use and shows you results in the same day.
PROSThe softer takes little to no time to implement, witch is great from a time perspective. The email summary of companies is very useful because it gives you an overview of your success. The contact information for companies definitely starts the lead generation process.
CONSIt is not always very specific - sometimes you see companies like the internet providers. The contact information it is not always accurate. There are days when the system tells you is the same companies as the previous day.
Vendor Response
Hi there! Thank you for the great review! We are happy to hear you were able to implement our product into your day-to-day so easily. We are always working on getting more contact and company information and other ways to obtain it. Ken McDonald | Marketing Manager
Replied January 2020
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Great tool for website tracking
Visitor Queue has been a great asset to our company.
PROSI like that there is no code to install
CONSThere is nothing that is problematic with the tool.
Vendor Response
Hi there, Thanks for the great review! We are happy to hear that you enjoy the connection to your Google Analytics account over the tracking code. We are excited to continue being an asset to your company. Ken McDonald | Marketing Manager
Replied January 2020
Ellen
Arts and Crafts, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
Helpful service - good for our business
Generating leads and validating clients.
PROSThe representative was super helpful when I had some technical issues setting up my Visitor Queue account. He resolved my queries without delay and followed up via email even after the online chat customer help had expired. Thanks for your advice and patience!
CONSPerhaps a simpler layout? Apart from this, I received great help when setting up an account on my manager's behalf.
Vendor Response
Hi Ellen, Thanks for the review! We are thrilled to hear that you had such a good experience with our customer support and were able to have your issues resolved so quickly. We are always working towards UI improvements to better serve our clients. Ken McDonald | Marketing Manager
Replied January 2020
Susan
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
Alternative to Visitor Track
It is important to us to know when someone has visited our site. We need to follow up right away so the hourly updates are very helpful. The customer service we have received has been excellent and we are finding value right away with this service.
PROSI was incredibly quick and easy to set up and you could see the results for the last 30 days. I was already using another software so I could easily compare the results.
CONSI wanted an excel report at the end of the day of all the visits but it was not available, however rep was able to get me on the beta version and it is great!
Vendor Response
Thanks for the great review, Susan! Glad you liked the .csv in emails.
Replied January 2019
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
See What Matters
A great tool for reaching out to return visitors its really good tool
PROSSee Visitors on your website easy to instal
CONSCan get pricey If you start getting over 200 leads
Vendor Response
Thanks for leaving us a review! Let us know if you ever need help with anything team@visitorqueue.com
Replied September 2018
Anonymous
51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2019
My Use case
Its really an awesome tool for a business who wants to target their every website visitor
PROSIts very easy to integrate from analytics and pulls right lead data but since in India they have less database for companies, so sometimes it doesn't have any info.
CONSWell its a nice software service, for me not pulling the complete details was the thing which I didn't like.
Vendor Response
Hi there, We really appreciate the review. We are happy that you found it easy to implement. Google is always building their database on companies and we are always working towards expanding our reach on company and contact information. Ken McDonald | Marketing Manager
Replied January 2020
Cherie
Mechanical or Industrial Engineering, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Excellent, cost effective service
So far so good. easy to use, prompting me to look at the companies on our website so very effective and definitely the cheapest around.
PROSVery easy set up, very clear ability to make notes so it's a one stop shop for your marketing
CONSA lot of ISP companies are listed but with your software you can just hide them
Vendor Response
Hi Cherie, Thanks for the review! We love to hear when our clients find out products easy to navigate and use day-to-day. We are constantly working at creating new filtering processes and manually filtering our ISPs (unfortunately there are a lot of them, and more every day). Thanks for the feedback! Ken McDonald | Marketing Manager
Replied January 2020
Anonymous
2-10 employees
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed September 2018
Good way to find out who's been to your wbesite
It was easy to implement and they send you daily email digests which keep you from having to remember to login somewhere
PROSI like to be able to see who's been viewing our company website that hasn't contacted us
CONSMany leads don't tell you much more than just the company name and city. Sometimes you get URL and rarely any further contact info.
Vendor Response
Hey there! Thanks for the review. We are thrilled to hear you were able to use who visited your website for campaigns. We are always working towards providing more company and contact information and news ways of getting this information. Ken McDonald | Marketing Manager
Replied January 2020
Paul
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed July 2018
It's great to see what companies are visiting our website.
I love that the daily digest emails provide a quick insight into who is visiting our website. It's a quick and easy way to see which existing customers are visiting and which prospects/leads might be visiting as well.
CONSI don't like that the free plan restricts information after you hit the quote. Instead I wish the free plan provided all of the company names visiting your website and the paid plans would provide deeper insights (like their respective locations, data exports, etc.)
Vendor Response
Thanks for leaving us a review Paul!
Replied July 2018