Yotpo Software


 

Yotpo is a cloud-based content marketing platform for e-commerce businesses that enables users to collect user-generated content and use the content to build a brand and manage the customer experience. The integrated solution lets brands collect, curate, manage and respond to user-generated content. It leverages customer reviews and photos throughout the buyer journey to increase trust with the customers. Users can combine reviews and photos with customized display options to improve brand visibility. They can also highlight customer content in marketing campaigns to increase search visibility among relevant shoppers.

Yotpo monitors e-commerce sites’ search engine optimization (SEO) rankings and social media channels. It offers content marketing features such as email marketing, marketing automation and analytics, social marketing, marketing resource management and search and mobile marketing. The solution helps users understand what customers think about their products and identify opportunities to improve customer experience.

Integrations include Shopify, Magento, BigCommerce and WooCommerce. Pricing is per month. Support is provided via knowledge base.

 

Yotpo - Create campaigns
 
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    Create campaigns
  • Yotpo - Social push
    Social push
  • Yotpo - Google Seller Ratings
    Google Seller Ratings
  • Yotpo - Reviews
    Reviews
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

96 Reviews of Yotpo

 

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Software Advice Reviews (3)
More Reviews (93)

Showing 1-3 of 3

DARRELL from ELINCO INTERNATIONAL INC
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Yotpo review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

not bad

Pros

Yotpo makes it easy for brands to leverage their customer's content across every channel and optimize customer experience.

Cons

I wasn't able to figure out exactly how the mail after purchase specifically works at first until I asked for information.

Review Source
 
 

Ben from Thriveworks
Specialty: Media
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

Excellent program that has helped me grow my business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

There are so many things to remember when I'm doing anything for a new product on my site. Heck, half the time I forget to post a pic on social media or even a good link. Yotpo really helps with all that stuff and has made my life a lot easier. Being fairly cheap helps as well.

Cons

I wish the toolset was a little more expansive, but it does what it says it will and so I can't fault the program too much for that.

Review Source
 
 

Patti from Kapp studio
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Disappointing to say the least

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

The CEO admitted they had been focused elsewhere and not on customer success (which is what they proclaimed as their value driver in the sales process). He was brave and opened himself up for all sorts of comments in a New Years blog in 2017. It's worth checking out if you haven't read it yet. I wish them well - lots of excellent people at this company and I hope they and their customers are enabled for success going forward. We still feel ripped off though so buyer beware. Check them out and make a conservative decision is what we'd do if we had it to do again. No references = no deal!

Pros

Good ideas about user generated content.
Partnership webinar was excellent by YOTPO rep - got us really excited about using it.
Having an assigned account manager to 'ensure' you are successful.

Cons

We paid for the first year and got zero in return. We were able to get a refund, but after that YOTPO wouldn't budge. We knew the investment was costly and risky, but everyone there assured us we would see huge increases in sales. How about any? - I would now say. I think they have dropped their pricing. They offered to drop our subscription. Sounds good but when divided by the value, it's still not a deal we want to entertain.

Review Source
 
 
 
Showing 1-20 of 93

Brandon from Quite Right Records

July 2018

July 2018

YOTPO is fantastic!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Constant customer feedback, which helps us build better products and revise one's that need it and rid others. Yotpo is great!

Pros

Easy to use, great follow up email and also their support staff is one of a kind! I first heard of them when they reached out to our store on Shopify. Their support staff is incredibly friendly, not pushy, and their free plan is great to test out the waters and really see it in action. It's easy to setup, navigate and also has shown immediate results with reviews and follow ups.

Cons

I honestly can't think of anything, maybe the pricing structure, but even that isn't terrible. The introduction to it was great, even though at first I was a bit apprehensive, but I love the product now.

Review Source: Capterra
 


July 2018

July 2018

This was the BEST software. I used this software for an e-commerce client of mine

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The interface is CLEAN, and just looks good. Its simple for people to leave reviews for you. I was able to set up the plugin, customer service was responsive. I had many questions. Features were powerful.

Cons

I don't like how they want to track your sales and want a percentage of them. Although they do allow you to have reviews for a single product without all the bells and whistles. This worked out for us.

Review Source: Capterra
 

Jared from Adventure Hunt
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

It wasn't bad but it definitely wasn't good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

None, we lost all reviews when we stopped using them and it took forever to setup so we wasted our time too.

Pros

I like how it looks, it's clean and simple for the user to understand and for the user to navigate.

Cons

The customer service is beyond awful, they don't have your best interest in mind and all the company wants is your money for their incredibly overcharged product.

Review Source: Capterra
 


July 2018

July 2018

Yotpo - An amazing review platform that you really should check out

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We have been using these guys since they started.. so got real lucky on the pricing. It has really helped our customers have trust in our company due to seeing 'real' customer reviews of our services and products.

Cons

Only con to be honest.. is they have added features but as we had there original top package at a silly cheap price we are not allowed the new feature unless we change to the new plans. It's a fair point as the price far outweighs the features.

Review Source: Capterra
 

Abhimanyu from Hive

June 2018

June 2018

Its expensive, i did a trial run and gave up. was really disappointed . Good for big retailers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

its easy to customise. reviews are great support to sell to potential customer and improve your sales and support

Cons

its super expensive, for small retailers like us its not worth, only good for big retailers. we saved ourselves by just trying the free run

Review Source: Capterra
 


June 2018

June 2018

Great reviews software, even if you stick with free version.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Helps me secure more reviews with ease for my longboard website. Interface is easy to interact with and makes it easy for both users and shop owners.

Cons

There was a setting I had an issue with for loading reviews instantly versus a slower experience. I actually switched to the slower setting because the faster one slows down website load times, bad for SEO. Easy to change after contacting tech support however!

Review Source: Capterra
 

Michelle from Capillus
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Yotpo has helped us generate reviews and quickly respond to questions.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Yotpo helps us generate reviews and answer questions quickly.

Pros

I like the automated emails that show when a new review/question has been submitted. I like being able to filter/search for specific types of reviews/questions quickly. We use onsite review widget and targeted review requests. Set up is easy and support is very helpful.

Cons

Our product is unique in that it takes about 4-6 months before seeing results. It would be nice to send automated review requests at that time, but the max is 90 days after purchase. It is inconvenient but we manually send Targeted review requests instead.

Review Source: Capterra
 

Matthew from One Take Media

May 2018

May 2018

Formerly Great, Now a Mass of Paywall Barriers to Great Functions.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Its extremely in-depth review and marketing tools make it very desirable. but its constant paywals make it frusgtrating and expensive.

Pros

I loved Yotpo for is ease of integration with Bigcommerce, import of outside reviews and the really unique and interesting features.

Cons

Most of their best features are now paywalled behind a subscription wall, the free version is definitely not as good as it used to be, I deal with bigcommerce and shopify a lot and the built-in and other 3rd party review software is better and more affordable now than YotPo. I used be able to sell an integration package for bigcommerce/yotpo, but now merchants have lost interest due to the expensive monthly cost.

Review Source: Capterra
 

Jinnie from Feetures

April 2018

April 2018

Easy to use review system with a few minor hiccups.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We receive more feedback with Yotpo than we would with other review software. Customers can leave their review in the email they receive without having to click over to another site or page. The reviews go directly to our site and we are notified of each review.

Cons

The back end of the program is a bit hard to use in terms of responding to dissatisfied customers and finding the review you want to respond to.

Review Source: Capterra
 

Bridget from Idavee, LLC

March 2018

March 2018

Love this software on my e-commerce sites

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's a nice looking interface on the front and back end. It really looks quite professional, even for a few products.

Cons

I wish the free version gave you more options, but I know they have to make a living. I think they give you plenty for no cost.

Review Source: Capterra
 


March 2018

March 2018

Super easy and great way to collect reviews

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is one of the best platforms to help ecommerce vendors to easily request and collect reviews from customers.

Cons

The pricing can be a bit steep and may not be feasible for many smaller ecommerce owners. It also can be slow to load so it can make sites slower.

Review Source: Capterra
 

Renea from Candles By Me LLC

February 2018

February 2018

Photo Reviews and Reputation Management Make Yotpo A Big Plus!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Also, they make it amazingly simple to give a review and works perfectly with email campaigns! There is no rival in review software for my clients.

Cons

The load time is the reason I will not load it onto one of my sites. I need it to load super fast. The other issue is pricing. I like they have growth plans but still more affordable would be great!

Review Source: Capterra
 

Yemin from LocoBeauty

January 2018

January 2018

Best review app period.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

More reviews mean more credibility. We mix up Yotpo review and Google trusted store review and it proves we have better sales than before. Controlling review is not easy, but it's easier than ever with Yotpo. Their dashboard and the moderate system is easy to handle and very intuitive.

Pros

Have to say Yotpo is truly our best on site app.. I believe the customers like/read/trust the reviews. Yotpo has become a major part of our day to day customer engagement strategy. I love that new features are constantly being added. Their customer service is top notch. This app offers a heck of a lot of great features for the low price of free. You need to pay more if you want to use more features, but every penny worth. The cost is high for a business of our size, but I think after a year or so we will see the results of peer to peer reviews. Give it a shot.

Cons

Picture update feature updated so far, but the problem is pricing. As fa as I know, it could be too much for the companies on their starting phase. Adding this feature for special package or something will be better to try it. I might be wrong, but they really have to give chances for users who keep using Yotpo, for example more than 1 year or 2 years.

Review Source: Capterra
 

Kelly from BodyCandy

January 2018

January 2018

Great value for the money!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I really loved how we were able to display out customer's reviews

Pros

I really like the way Yotpo integrated with our website. It allowed our customers to display fantastic photo reviews of their products. Our customers actually responded saying that they loved that they could see our products on real customers

Cons

There were some limitations to the software but non that we weren't able to overcome. I would happily use Yotpo even with a few limitations here and there.

Review Source: Capterra
 

Amir from RollWall
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Great customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

customer support
back end UI
features, even on the free edition
Sasha Marchuk was great help!

Review Source: Capterra
 

Jack from Arnalia
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Growth plan is a great place to start. Customer interface is great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Customer interface is great. A lot of different features even on the most basic plan. Updates quickly

Cons

Not always self explanatory. Takes some time to read through or ask support for help but at the end it is a great product

Review Source: Capterra
 

Dillon from OEM Bargain
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Great, customizable software for social proofing your website

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to customize when you want automated reviews email and the flexibility in displaying the review widget on product pages.

Cons

Some of the updates aren't real time and is a bit pricey to unlock all features of the software but no real major cons otherwise.

Review Source: Capterra
 

Travis from Sharp Commerce

November 2017

November 2017

Delivers reviews, easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It makes my client's money every day and increases engagement. It makes me look good every time I recommend it and Yotpo is a great company to deal with.

Pros

Yotpo is easy to install if you're using a major eCommerce cart provider like Magento, Shopify, etc. There are some other copy cats out there that promise the world but they have all fallen short or simply miss things. I'm using the incentive coupons to get more reviews with some clients and it's awesome. The review moderation is easy to use, makes sense and we use it every day. As an eCommerce consultant I recommend Yotpo to all my clients and see the results first hand.

Cons

Yotpo can be a powerful tool in the right hands. It has a ton of features and you can get lost during setup on which are the most important.

Review Source: Capterra
 

Maheswari from binarch

November 2017

November 2017

Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to plugin and great customer support. Good extension. I got good and immediate response from the customer support

Cons

can implement some more functionalities for free trial to develop the start ups. feedback email can also be implemented

Review Source: Capterra
 

Marjorie from Valentine Wigs

October 2017

October 2017

Fairly experienced

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Makes getting reviews from customers easy as everything is automated including showing the reviews on the site

Cons

Not always easy to find what you want and was hard to set up initially as we use Opencart and we had to buy an extension to link up to Yotpo

Review Source: Capterra