Yotpo software


103 reviews(4.5/5)
103 reviews(4.5/5)

Yotpo is a cloud-based content marketing platform for e-commerce businesses that enables users to collect user-generated content and use the content to build a brand and manage the customer experience. The integrated solution lets brands collect, curate, manage and respond to user-generated content. It leverages customer reviews and photos throughout the buyer journey to increase trust with the customers. Users can combine reviews and photos with customized display options to improve brand visibility. They can also highlight customer content in marketing campaigns to increase search visibility among relevant shoppers.

Yotpo monitors e-commerce sites’ search engine optimization (SEO) rankings and social media channels. It offers content marketing features such as email marketing, marketing automation and analytics, social marketing, marketing resource management and search and mobile marketing. The solution helps users understand what customers think about their products and identify opportunities to improve customer experience.

Integrations include Shopify, Magento, BigCommerce and WooCommerce. Pricing is per month. Support is provided via knowledge base.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

103 Reviews of Yotpo

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  • Jason from Tech

    Number of employees: 1 employee

    August 2018

    Free plan is excelent

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Fun nd easy way to show you reviews to customers.

    Pros

    Free plan has lots of features that work well

    Cons

    Price for other plans seems a bit high for what it’s worth.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    Not very impressed with Yotpo's value for the money

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We tried the Yotpo Magento extension and it was easy to use on the back-end and provides a few extra functionalities we wouldn't have otherwise had, like photo reviews.

    Cons

    For the price, you could set up similar functionalities on your own without needing a full-service tool like Yotpo. Their review reminder e-mails actually generated a lot of unsubscribe and spam complaints and harmed our brand's reputation by annoying our customers.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Manjot from Apovex Limited

    Number of employees: 2-10 employees

    August 2018

    Very simple and useful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is very easy to use to allow customers to leave reviews for products. The reviews were very easy to monitor and make sure they were legitimate. Also the reviews are placed very nicely on our site as well.

    Cons

    No real flaws I could think of, great software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kevin from Vapeco

    Specialty: Retail

    Number of employees: 2-10 employees

    August 2018

    Get Rich or Die Trying (Yotpo's view on pricing)

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy plug and play solution for collecting product reviews and photos post-purchase. Integrates with most major shopping carts.

    Cons

    VERY expensive. Lack of customization (unless you hand them a fortune). Not visually appealing and their pricing tiers and options are no good.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • ana from Self Employed

    July 2018

    Very worthwhile software for online business reviews.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use. Support staff very helpful. I am able to select reviews I want to show. I am able to post reviews to social media which I really like. Overall great software.

    Cons

    I pretty much like this software all around. Least -- maybe it would be nice to have someone available for support 24/7 - but the pricing would not support that I am sure.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mark from Impact Merchandising

    July 2018

    All-in-one marketing solution

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    As far as a marketing platform goes - Yotpo is a complete user-generated content marketing system. You can trust a company that "powers the world's fastest growing brands"

    Cons

    Like most complex systems you will have to take some time to learn all of the ins-and-outs before getting the hang of the system.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    July 2018

    Get reviews on your product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    You can easily integrate Yotpo with major eCommerce cart providers like Shopify etc. The reviews make it easy to get insights on how client think about products, can work on given suggestions.

    Cons

    There should be an option for verified reviews so that one knows the reviewer really purchased the product.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Brandon from Quite Right Records

    July 2018

    YOTPO is fantastic!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Constant customer feedback, which helps us build better products and revise one's that need it and rid others. Yotpo is great!

    Pros

    Easy to use, great follow up email and also their support staff is one of a kind! I first heard of them when they reached out to our store on Shopify. Their support staff is incredibly friendly, not pushy, and their free plan is great to test out the waters and really see it in action. It's easy to setup, navigate and also has shown immediate results with reviews and follow ups.

    Cons

    I honestly can't think of anything, maybe the pricing structure, but even that isn't terrible. The introduction to it was great, even though at first I was a bit apprehensive, but I love the product now.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    July 2018

    This was the BEST software. I used this software for an e-commerce client of mine

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The interface is CLEAN, and just looks good. Its simple for people to leave reviews for you. I was able to set up the plugin, customer service was responsive. I had many questions. Features were powerful.

    Cons

    I don't like how they want to track your sales and want a percentage of them. Although they do allow you to have reviews for a single product without all the bells and whistles. This worked out for us.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jared from Adventure Hunt

    Number of employees: 2-10 employees

    July 2018

    It wasn't bad but it definitely wasn't good

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    None, we lost all reviews when we stopped using them and it took forever to setup so we wasted our time too.

    Pros

    I like how it looks, it's clean and simple for the user to understand and for the user to navigate.

    Cons

    The customer service is beyond awful, they don't have your best interest in mind and all the company wants is your money for their incredibly overcharged product.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    July 2018

    Yotpo - An amazing review platform that you really should check out

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We have been using these guys since they started.. so got real lucky on the pricing. It has really helped our customers have trust in our company due to seeing 'real' customer reviews of our services and products.

    Cons

    Only con to be honest.. is they have added features but as we had there original top package at a silly cheap price we are not allowed the new feature unless we change to the new plans. It's a fair point as the price far outweighs the features.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Abhimanyu from Hive

    June 2018

    Its expensive, i did a trial run and gave up. was really disappointed . Good for big retailers

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    its easy to customise. reviews are great support to sell to potential customer and improve your sales and support

    Cons

    its super expensive, for small retailers like us its not worth, only good for big retailers. we saved ourselves by just trying the free run

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    June 2018

    Great reviews software, even if you stick with free version.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Helps me secure more reviews with ease for my longboard website. Interface is easy to interact with and makes it easy for both users and shop owners.

    Cons

    There was a setting I had an issue with for loading reviews instantly versus a slower experience. I actually switched to the slower setting because the faster one slows down website load times, bad for SEO. Easy to change after contacting tech support however!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Michelle from Capillus

    Number of employees: 51-200 employees

    June 2018

    Yotpo has helped us generate reviews and quickly respond to questions.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Yotpo helps us generate reviews and answer questions quickly.

    Pros

    I like the automated emails that show when a new review/question has been submitted. I like being able to filter/search for specific types of reviews/questions quickly. We use onsite review widget and targeted review requests. Set up is easy and support is very helpful.

    Cons

    Our product is unique in that it takes about 4-6 months before seeing results. It would be nice to send automated review requests at that time, but the max is 90 days after purchase. It is inconvenient but we manually send Targeted review requests instead.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Matthew from One Take Media

    May 2018

    Formerly Great, Now a Mass of Paywall Barriers to Great Functions.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Its extremely in-depth review and marketing tools make it very desirable. but its constant paywals make it frusgtrating and expensive.

    Pros

    I loved Yotpo for is ease of integration with Bigcommerce, import of outside reviews and the really unique and interesting features.

    Cons

    Most of their best features are now paywalled behind a subscription wall, the free version is definitely not as good as it used to be, I deal with bigcommerce and shopify a lot and the built-in and other 3rd party review software is better and more affordable now than YotPo. I used be able to sell an integration package for bigcommerce/yotpo, but now merchants have lost interest due to the expensive monthly cost.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • DARRELL from ELINCO INTERNATIONAL INC

    Specialty: Manufacturing

    Number of employees: 11-50 employees

    April 2018

    Yotpo review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    not bad

    Pros

    Yotpo makes it easy for brands to leverage their customer's content across every channel and optimize customer experience.

    Cons

    I wasn't able to figure out exactly how the mail after purchase specifically works at first until I asked for information.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jinnie from Feetures

    April 2018

    Easy to use review system with a few minor hiccups.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We receive more feedback with Yotpo than we would with other review software. Customers can leave their review in the email they receive without having to click over to another site or page. The reviews go directly to our site and we are notified of each review.

    Cons

    The back end of the program is a bit hard to use in terms of responding to dissatisfied customers and finding the review you want to respond to.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Bridget from Idavee, LLC

    March 2018

    Love this software on my e-commerce sites

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's a nice looking interface on the front and back end. It really looks quite professional, even for a few products.

    Cons

    I wish the free version gave you more options, but I know they have to make a living. I think they give you plenty for no cost.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    March 2018

    Super easy and great way to collect reviews

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This is one of the best platforms to help ecommerce vendors to easily request and collect reviews from customers.

    Cons

    The pricing can be a bit steep and may not be feasible for many smaller ecommerce owners. It also can be slow to load so it can make sites slower.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Renea from Candles By Me LLC

    February 2018

    Photo Reviews and Reputation Management Make Yotpo A Big Plus!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Also, they make it amazingly simple to give a review and works perfectly with email campaigns! There is no rival in review software for my clients.

    Cons

    The load time is the reason I will not load it onto one of my sites. I need it to load super fast. The other issue is pricing. I like they have growth plans but still more affordable would be great!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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