Yotpo Software

Yotpo Software

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Find out more:

About Yotpo

Yotpo is a cloud-based content marketing platform for e-commerce businesses that enables users to collect user-generated content and use the content to build a brand and manage the customer experience. The integrated solution lets brands collect, curate, manage and respond to user-generated content. It leverages customer reviews and photos throughout the buyer journey to increase trust with the customers. Users can combine reviews and photos with customized display options to improve brand visibility. They can also highlight customer content in marketing campaigns to increase search visibility among relevant shoppers. Yotpo monitors e-commerce sites’ search engine optimization (SEO) rankings and social media channels. It offers content marketing features such as em...
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Yotpo User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 318 reviews

Rebecca

Company size: 1 employee

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

August 2022

Best review software for the price!

User Profile

Travis

Verified reviewer

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

November 2017

Delivers reviews, easy to use!

It makes my client's money every day and increases engagement. It makes me look good every time I recommend it and Yotpo is a great company to deal with.

Pros

Yotpo is easy to install if you're using a major eCommerce cart provider like Magento, Shopify, etc. There are some other copy cats out there that promise the world but they have all fallen short or simply miss things. I'm using the incentive coupons to get more reviews with some clients and it's awesome. The review moderation is easy to use, makes sense and we use it every day. As an eCommerce consultant I recommend Yotpo to all my clients and see the results first hand.

Cons

Yotpo can be a powerful tool in the right hands. It has a ton of features and you can get lost during setup on which are the most important.

Jeanette

Company size: 1 employee

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2020

Goodbye Mailchimp! Hello Yotpo!

I'm very pleased. I'm also impressed with the staff. They've been super helpful and friendly.

Pros

I loved the ability to keep everything all in one place. It's super user friendly (although I'm still learning every day) .

Cons

Wish there were more options for email templates. Sometimes I don't have time to custom create a new look so if there were more options where I could just plug in my over verbiage and photos of products it would be super helpful.

Reasons for choosing Yotpo

Price and ability to keep everything in one place

Reasons for switching to Yotpo

Cost and the ability to keep everything in house. I hated having multiple platforms for various things.

Response from Yotpo

Thank you for leaving a review! We really appreciate your feedback.

Replied January 2021

Alex

Company size: 1 employee

Industry: Retail

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

September 2022

YOTPO for a small Clothing retailer

YOTPO really helps build customer trust for my store and thus aids conversion rate. The carousel in particular is very visual and easy for users to quickly view, with comments and pics

Pros

Very visual and easy to implement with my Shopify store. You can customise to match branding when you pay a higher monthly fee. Review emails are easy to set up. Review carousel is very visual and looks good on website.

Cons

Certain features add to the monthly cost. Javascript can slow down website, so i have experimented as to where to display certain features on the page.

Juliette

Company size: 2-10 employees

Industry: Apparel & Fashion

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
2

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

August 2022

Yotpo was too expensive and limited for us

Yotpo was simply too complicated and expensive for a small company like ours. We ended up changing for another product.

Pros

Yotpo was implemented before I join the company. It helped us gather feedbacks on our products and certify them.

Cons

Yotpo was too expensive. Also, without taking a super premium plan, it was not possible to ask for customized feedbacks to our customers (how does it fit, was it comfortable etc.).

Reasons for choosing Yotpo

At the time we selected Yotpo because it was the main actor on the market.

Response from Yotpo

Thanks so much for your feedback. We're constantly working to improve our pricing and packaging options to ensure that brands are using the plan that best fits their needs. We encourage you to reach out to our customer support team to learn more about our pricing, packages, and available features.

Replied September 2022

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