Yotpo Software


 

Yotpo is a cloud-based customer content marketing platform for e-commerce businesses of all sizes. The solution enables users to collect every type of user-generated content and use it to build brand and manage customer experience.

Yotpo’s integrated solution lets brands collect, curate, manage and respond to user-generated content from a single platform. Yotpo offers a range of integrations with third-party rating systems, such as Google Seller Ratings, as well as Facebook and Twitter. These features help users monitor e-commerce sites’ search engine optimization (SEO) rankings and help companies monitor their social media channels. Yotpo’s offerings include a number of content marketing features, such as email marketing, marketing automation and analytics, social marketing, marketing resource management, search and mobile marketing.

The company offers starter, mid-range and enterprise options, charged on a monthly basis.

 

Yotpo - Create campaigns
 
  • Yotpo - Create campaigns
    Create campaigns
  • Yotpo - Social push
    Social push
  • Yotpo - Google Seller Ratings
    Google Seller Ratings
  • Yotpo - Reviews
    Reviews
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

79 Reviews of Yotpo

 

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Software Advice Reviews (2)
More Reviews (77)

Showing 1-2 of 2

Ben from Thriveworks
Specialty: Media
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

Excellent program that has helped me grow my business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

There are so many things to remember when I'm doing anything for a new product on my site. Heck, half the time I forget to post a pic on social media or even a good link. Yotpo really helps with all that stuff and has made my life a lot easier. Being fairly cheap helps as well.

Cons

I wish the toolset was a little more expansive, but it does what it says it will and so I can't fault the program too much for that.

Review Source
 
 

Patti from Kapp studio
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Disappointing to say the least

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

The CEO admitted they had been focused elsewhere and not on customer success (which is what they proclaimed as their value driver in the sales process). He was brave and opened himself up for all sorts of comments in a New Years blog in 2017. It's worth checking out if you haven't read it yet. I wish them well - lots of excellent people at this company and I hope they and their customers are enabled for success going forward. We still feel ripped off though so buyer beware. Check them out and make a conservative decision is what we'd do if we had it to do again. No references = no deal!

Pros

Good ideas about user generated content.
Partnership webinar was excellent by YOTPO rep - got us really excited about using it.
Having an assigned account manager to 'ensure' you are successful.

Cons

We paid for the first year and got zero in return. We were able to get a refund, but after that YOTPO wouldn't budge. We knew the investment was costly and risky, but everyone there assured us we would see huge increases in sales. How about any? - I would now say. I think they have dropped their pricing. They offered to drop our subscription. Sounds good but when divided by the value, it's still not a deal we want to entertain.

Review Source
 
 
 
Showing 1-20 of 77

Dillon from OEM Bargain
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Great, customizable software for social proofing your website

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to customize when you want automated reviews email and the flexibility in displaying the review widget on product pages.

Cons

Some of the updates aren't real time and is a bit pricey to unlock all features of the software but no real major cons otherwise.

Review Source: Capterra
 

Travis from Sharp Commerce

November 2017

November 2017

Delivers reviews, easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It makes my client's money every day and increases engagement. It makes me look good every time I recommend it and Yotpo is a great company to deal with.

Pros

Yotpo is easy to install if you're using a major eCommerce cart provider like Magento, Shopify, etc. There are some other copy cats out there that promise the world but they have all fallen short or simply miss things. I'm using the incentive coupons to get more reviews with some clients and it's awesome. The review moderation is easy to use, makes sense and we use it every day. As an eCommerce consultant I recommend Yotpo to all my clients and see the results first hand.

Cons

Yotpo can be a powerful tool in the right hands. It has a ton of features and you can get lost during setup on which are the most important.

Review Source: Capterra
 

Maheswari from binarch

November 2017

November 2017

Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to plugin and great customer support. Good extension. I got good and immediate response from the customer support

Cons

can implement some more functionalities for free trial to develop the start ups. feedback email can also be implemented

Review Source: Capterra
 

Marjorie from Valentine Wigs

October 2017

October 2017

Fairly experienced

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Makes getting reviews from customers easy as everything is automated including showing the reviews on the site

Cons

Not always easy to find what you want and was hard to set up initially as we use Opencart and we had to buy an extension to link up to Yotpo

Review Source: Capterra
 

Charles from IM Design

October 2017

October 2017

Great Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy. I had a whole bunch of orphaned reviews on amazon when I started selling elsewhere. Yotpo helped me bring those reviews to my new site without any hassle

Review Source: Capterra
 

GUY from factory finish customs
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

being in the free version support is limited and i almost jumped ships

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

automatic reviews and great insights

Pros

once it's up and working it is a powerful system that gives a rich feel to my site, in a way giving an extra sense of security

Cons

the paid version is very expensive, limited to 50 reviews a month. more tech support for free versions would definitely help

Review Source: Capterra
 

Michael from Mediaform Computer Supplies

September 2017

September 2017

Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, functional, does what it's supposed to, looks great, good interface and neat design/layout

Cons

There needs to be more features, sometimes the widgets or code doesn't work properly, needs more options on how to display reviews as well (eg. displaying less than 5 reviews)

Review Source: Capterra
 

Wyatt from W Kelley Enterprises LLC
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Great App for your business reviews

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Five star reviews from customers

Pros

All the work is being done behind the scenes and most customers have provided positive reviews and have responded.

Review Source: Capterra
 

Tom from Retail

August 2017

August 2017

Good but way to expensive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's a good review software.
Good backoffice and automatic.

Cons

But why so expensive. Not more sales. Business is bad and you will be punished if you not change. Mark my words.

Plugin support is not so good. No support for prestashop 1.7

Review Source: Capterra
 

Bo from Millers point
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Hard to get help. Not very useful and very expensive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

No benefits

Pros

Our torpor account manger really tried to help a month before renewal time. I did not have another positive thing to say.

Cons

Did not attract new customers or keep existing ones. I was talked in to using this software by my developer and gave it a fare shot.

Review Source: Capterra

  Response: Yotpo, Yotpo

Date: November 2017

November 2017

 

Hi Bo, thank you for your feedback. Although it¿s sometimes painful, we need to hear it to ensure that we understand from our clients¿ perspective how we can continue to grow and improve.
We are so sorry to learn that you haven¿t yet been able to see the value of Yotpo. It can take some time to see ROI, but if you stick around with us, we will put 100% of our efforts towards helping you grow. We assure you that we are here to set you up for success, and if you ever feel that isn't the case we hope you raise the flag with us so we can work with you and make any changes needed.
The Yotpo team

 

Dmitri from Buckwholesale.com
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Good for 3rd party software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The biggest benefit is sales.

Pros

The best part of the software is that not only does it collect reviews but it sends out the emails automatically and can post directly to social media.

Cons

The worst part about the software is the cost . It seems like 5k+ per year is a little bit of an overkill for essentially a email marketing company.

Review Source: Capterra
 

Juan Carlos from Max Warehouse

July 2017

July 2017

Works really well, don´t need to automate at all once is set it does the job

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Does exactly what I need it to do! I like the way it gives me the different analysis of how the reviews where received.

Cons

That does not have a better way to see when somebody writes a bad review but uses 5 stars and then it get published.

Review Source: Capterra
 

Santiago from Boxi Sleep

July 2017

July 2017

Great product, stupid business model.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Its effective
Its easy to use
It has more functionalities than other tools
It has a great sales department

Cons

The price. It costs 3-5 times more than the competitors, but it doesn't offer 3-5 more.
The payment method is absolutely ridiculous. They don't offer a trial period, so we can not try the product, but they ask you to pre pay one year of something that you don't know and aren't able to test. This is the main reason why we are using another tool.

Review Source: Capterra
 

Jeremy from LuMee
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Yotpo has been a great plug and play solution for our store to collect essential customer feedback.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Plug and play review capture that we use throughout our funnel. Really easy to use experience that multiple team members can utilize.

Pros

Ease of use. The ability to create Rules and let them run in the background. Collecting and analyzing feedback from customers and sharing that with our product development team to improve our products.

Cons

The organization of reviews could be better. All reviews and photos should be displayed in chronological order from newest to oldest than other filters can be applied on top of those.

Also a text analysis to see what are the most common used words and associating that with positive and negative reviews would be so helpful to have.

Review Source: Capterra
 

Catherine from InfoWest

July 2017

July 2017

Constantly exceeding my expectations!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to Use, Simple and great team that holds our hand along the way. Their account managers help us grow our account and provide a better customer experience to our end users.

Review Source: Capterra
 

Dan from Sam Villa
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

We love Yotpo!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The reviews help our buyers better understand our products, resulting in more sales.

Pros

We love the review carousels that can be easily added anywhere on our website. The ease of sharing on social media is also a huge advantage.

Review Source: Capterra
 

Ryan from Arvo.
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

It's been difficult getting things fixed in a timely manner.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It has a lot of functionality if you can get it all set up correctly. It has been very difficult to get out account set up correctly.

Cons

The support response time. Takes 1-2 days for almost all support related inquiries and then even longer to have them resolved.

Review Source: Capterra
 

taylor from Made by Mary
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Great product, but expensive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great product, easy to use once you get the hang of it. I really like the Content Generation part of the software, especially useful if you have a large social following or community.

Cons

I don't like the pricing. For a smaller shop, the software is expensive. For an enterprise business, I could see the value at the current pricing. But for us, I will have a hard time renewing in 8 months. Again, my business could afford the cost if I were selling millions.

Review Source: Capterra
 

santosh from Amcrest Technology

July 2017

July 2017

Our business increased a lot after using yotpo review and other addon features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

the handling of review was difficult without yotpo.Collecting review is not easy job what yotpo was doing is great .

Cons

bad site reviews added by any customer without proper verifcation that he was purchased any product from site.that need to be addresses.

Review Source: Capterra
 

Sean from Modestly
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Hyped and crazy expensive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Some automation but a lot of those benefits are negated because we found some of those features just don't work for us.

Pros

Yotpo is def has a lot of features that make it easier on a business owner. I like how it automates a lot of the process of curating reviews.

Cons

It's WAY too expensive for what it is. Admittedly they do more than the competition but that doesn't justify the price tag. You can get similar features for 1/20 the price.

Review Source: Capterra