What are MedicsPremier users saying about the software?
Read what people like you have said about using MedicsPremier software through verified user reviews
User Review Highlights
4.43
44 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"The software is simple to navigate for the new employee, yet offers complex reporting and analytics to help us evaluate our continuous improvement."
"The MedicsPremier is very user-friendly. It makes the medical practice efficient and effective thereby enhancing performance in the Clinic."
"I love the ease of scheduling and sending out claims. Also the claims we receive this way being posted automatically makes my life much easier."
"It doesn't put the account overview in date of service order. It puts in order that it's entered which makes it hard to find specific dates without scrolling through the entire chart."
"Secondary claims that need to be sent to insurances for some reason never go automatically. I am not sure what exactly I am doing wrong or if that is just how it is."
"Sometimes the database structure makes it difficult to access the particular information one wants to at a given time. It takes a lot of knowledge to understand the right process."
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Showing 1 - 25 of 44 reviews

Ravitej
Verified reviewer
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
April 2018
With Premire Medica We have been able w bill at faster pace,
The system meets our goals and efficiently sends out our claims every day. The secure cloud allows our laboratory to focus on billing, No servers or daily back-ups to worry about.
Pros
Our Genetics Laboratory specializes in PGX & CGX testing required a robust billing system that could be implemented within less than sixty (60) days that was cost effective. The Premier Medic's system allows for simple explosion codes that enables us to properly bill many CPT codes per patient. Many of the systems that we reviewed were NOT designed for a Laboratory environment. The system was installed quickly and all training was performed remotely by knowledgeable ADS staff members. There is a wide variety of management reports and the system allows us to customize the reports with little or no IT experience.
Cons
Our lab opted for start fresh with building many of our existing databases. There was a slight learning curve with all the additional data fields that the system has. The database entry was completed in about a week.
Margie
Company size: 2-10 employees
Industry: Medical Practice
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
August 2017
Excellence in PM Systems
The ease of use for performing all the necessary tasks needed in our Revenue Cycle Management. My users feedback within our practice of how easy and friendly the system works.
Pros
I have worked with Advanced Data Systems in their PM and EHR systems for 17+ years. The flexibility of use on Medics Premier is phenomenal. All my users were trained on it right away and they loved the way how user friendly the system is. It is very easy to navigate from patient to patient and account to account without having to close the current window you are in. It still has the old concept of a chart view with the easy to read Tabs in the demographic screen and ledger view. The super robust of Financial Reports within Medics Premier really gives a great view of your revenue forecast, as well as where your claims sit. These reports can be pulled in many, different ways, depending on what you are really looking for or need. This was a great ROI decision made. I definitely recommend ADS for your PM and EHR needs.
Cons
The one thing thing I find least about Medics Premier system is that the Referring Physician section needs improvement. It would be of great value if when a new referring physician is being added in Premier that the functionality of the "Add from List" button worked seamlessly. This Physician Hub stays on Loading and doesn't do anything else. Us users would love for this to work as it would improve in the workflow of data entry. This would be the only one Cons I say the system has.
Jeff
Company size: 11-50 employees
Industry: Medical Practice
Time used: More than 2 years
Review Source
This review was submitted organically. No incentive was offered
May 2020
No support or response
Software is fine but people and processes and worse than any other software I have worked with.
Pros
Software is easy to use and the application support team has been helpful.
Cons
Everything starts with the sales team who is incompetent and generally will not respond. After several years, I have tried to add Texting but have to start with the Sales team. Apparently everyone with my organization has issues because the sales team initiates every request but is non-responsive.
Patricia
Company size: 11-50 employees
Industry: Medical Practice
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2019
Medics Premier
My experience has been a positive one. I have been able to learn a lot over the last year and look forward to the opportunity to continue to learn as we move forward with our growth as a company.
Pros
The system is fairly user friendly. The menu options along with the online Help function guide you through the program functionality. The explanation per line is extremely helpful
Cons
The reports. It takes multiple reports to obtain information that could potentially be located by being able to customize a report. Figuring out which report will provide the most needed information has been my biggest challenge. Automation between our LIMS (lab) side and the billing software had not been successful
Reasons for choosing MedicsPremier
I was not a part of choosing this program, it was already in place when I began working for Analytical Edge Laboratories, LLC. I was a part of programming the initial set up to be ready for direct billing. These steps, though a little confusing, were fairly easy to figure out with the online help function and the team that is in place to assist us with this set up.
Elarie
Company size: 2-10 employees
Industry: Medical Practice
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
December 2019
A medical software that has grown with me for almost 30 years
Pros
It allows me to give my clients and patients reliable information within a minute. As a billing company, I have had requests for specific reports that I have always been able to supply. My software company has always responded quickly to my needs, no matter how small the problem was. Most important, when my hardware crashed many years ago, my information was retrieved and I was up and running within hours.
Cons
I was over whelmed by the look of Medics Premier initially. It took days to get comfortable with looking at so much information on a screen.
Reasons for choosing MedicsPremier
After being a loyal customer of Advanced Data System, I felt confident in their suggestion of the Medics Premier program.
Reasons for switching to MedicsPremier
I needed to be able to submit electronically my claims, receive my payments electronically and basically catch up with the times.
PATRICIA
Company size: 2-10 employees
Industry: Medical Practice
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2020
User Friendly
We utilize the letter module & with the customized documents we created, we were able to discontinue using a professional print company. We fully utilize all modules of the product, from scheduling, to coding & billing, & patient statements.
Pros
MedicsPremier is extremely user friendly. We are able to quickly & efficiently perform tasks within the system in order to run our busy medical practice. MedicsPremier covers every aspect of office operation with ease. We are able to customize forms within the letter module to aid in patient care & daily tasks. We rarely have an issue but when necessary, support is readily available & expeditious.
Cons
We are very pleased with Premier & have used it for 20+ years. The only issue I can think of is, when making an appointment, if you open multiple screens, the demographics may not save.
Nicole
Company size: 11-50 employees
Industry: Hospital & Health Care
Time used: Less than 2 years
Review Source
This review was submitted organically. No incentive was offered
August 2019
Medics Premier review
“Our company has produced incredibly powerful results for our clients in terms of the revenue we've generated and the efficiencies we take advantage of.”
Pros
Ease of use and ability to run reports myself.
Cons
There are times when I cannot find the right report, however, I am able to get help through my RCM team.
Reasons for choosing MedicsPremier
The sales person was informative and always available for questions along with a system that is very user friendly. The software is very good, but I found the whole RCM package to be the best fit for us. The team we have in place is very professional, detail oriented and has done a terrific job of handling our billing needs and concerns.
Reasons for switching to MedicsPremier
Transparency. When we were using another company and software for billing, I was unable to view data or reports at my convenience. I had to wait for someone to send me a report and there was only one type of report they could provide.
Jessica
Company size: 11-50 employees
Industry: Medical Practice
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
October 2019
Great Product
Medics Premier integrates well with our EHR software. There are many features that we utilize and many that we do not; it’s nice to know we have options though.
Pros
This software is user friendly and if we cannot figure something out, customer service responds quickly with a solution.
Cons
I would like to see some improvement on customizable forms. We have made some requests in the past for certain forms to be created. While Medics was able to create something we could work with, it wasn’t exactly the outcome we had in mind. Our EHR software provides a word document that can be customized us and has been wonderful to use.
Reasons for switching to MedicsPremier
Allscripts was much too advanced for what we needed.
Jennifer
Company size: 2-10 employees
Industry: Hospital & Health Care
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2020
Overall good software
My overall impression is 85% positive and I would still recommend them to others.
Pros
I love that the confirm phone texts go out the day before the appointment. We have it set to go out at 11 am and shortly after that the confirms and cancellations start coming in. It allows us the time to reschedule patients and to put patients in that are waiting for appointments.
Cons
I definitely am not crazy about when calling for customer service and have to put in a ticket and wait for a call back. The wait time is too long. I also would like them to improve on printing a statement for a patient. I tell patients jokingly "just 9 easy steps to a receipt".
Reasons for choosing MedicsPremier
We chose it because it had point of sale software built in
Reasons for switching to MedicsPremier
Our software company was closing
Patrycja
Company size: 2-10 employees
Industry: Medical Practice
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2020
good software
Pros
Easy to use, easy to navigate, easy to customize
Cons
Missing few features, some problems without explanation why
Crista
Company size: 2-10 employees
Industry: Medical Practice
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2021
Honest Review
So far since getting Premier I will say the ease of scheduling and claims has become much simpler. i enjoy using this program daily.
Pros
I love the ease of scheduling and sending out claims. Also the claims we receive this way being posted automatically makes my life much easier.
Cons
Secondary claims that need to be sent to insurances for some reason never go automatically. I am not sure what exactly I am doing wrong or if that is just how it is. Most times the claims post with no issues on occasion I have 2 insurances that do not like to post automatically.
Reasons for choosing MedicsPremier
We used medics Elite so we moved to premier from that software.
Sam
Company size: 51-200 employees
Industry: Medical Practice
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2020
Maximizing Clinic Flow with Medics Premier
Pros
Medics Premier is a wonderful software in that it is easy to use - but at the same time offers a great deal of flexibility and customization so that we can tailor it to meet our unique needs as a medical practice. The software is simple to navigate for the new employee, yet offers complex reporting and analytics to help us evaluate our continuous improvement.
Cons
In general, if there is a feature that is not already built in to the program, or some sort of additional reporting that we would like, the ADS Medics Premier team is always ready to help customize and push through improvements and additions.
Liza
Company size: 2-10 employees
Industry: Medical Practice
Time used: More than 2 years
Review Source
This review was submitted organically. No incentive was offered
August 2019
Great Customer Service
Our billing company has been using Medics Premier for 15 years and our business has grown with ADS. Customer Support is absolutely incredible. ADS has helped us to produce powerful results for our clients in terms of revenue we've generated.
Pros
Medics Premier is user-friendly and easy to use, with many useful reports and features. Customer Support is absolutely incredible.
Cons
It is not a big issue, but sometimes the update adds some features that seems to me useless, but I am sure some people may find those new features quite helpful.
Reasons for choosing MedicsPremier
Medics Premier is more user-friendly and easy to use
ELAINE
Company size: 2-10 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2021
MEDICS PREMIER REVIEW
THIS SOFTWARE IS NOT CATERED TO MY TYPE OF BUSINESS. BUT IT WORKS
Pros
THE PRODUCT IS EASY TO LEARN AND USE. IT HAS ALOT OF FEATURES AND FUNCTIONS THAT ARE VERY USEFUL
Cons
THE ONLY COMPLAINT I HAVE IS THAT I CANNOT GET ELIGIBILITY ON A CONSISTANT BASIS. IT IS ALWAYS DOWN
Reasons for choosing MedicsPremier
I CHOSE MEDICS BECAUSE IT SEEMED MORE TAILORED TO MY BUSINESS EVEN THOUGH WE HAD TO TWEAK IT A BIT. I ALSO CHOSE MEDICS BECAUSE THEY WERE MORE COST EFFECTIVE THAN OTHERS
Reasons for switching to MedicsPremier
PACWARE WANTED MORE MONEY FOR LESS SERVICES
BARBARA
Company size: 11-50 employees
Industry: Medical Practice
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
November 2019
Tested and True
our insurance a/r and patient a/r is better than ever
Pros
easy implementation, extremely user friendly, billing time saver, excellent integration with our ehr which is EyeMD
Cons
alot of reporting options for me to remember, so whenever I need assistance, support is always willing to help
Reasons for choosing MedicsPremier
the company has many years in the industry and is tested and true. we've been with ADS since 2011
Reasons for switching to MedicsPremier
our previous practice management system was not ehr compatible
Sam
Company size: 11-50 employees
Industry: Medical Practice
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2020
Support Service Must Be Improved
Pros
The software is ""lightning fast to perform on.
Cons
Customer Support is something that needs to be drastically improved. We pay $3000.00 for our support contract and most of the time we wait about 3 hours on average for someone to call us on each ticket created. Any support calls placed after 3pm EST are not being returned until the next business day.
Reasons for switching to MedicsPremier
We needed something reliable which which would work with our EHR.
Eric
Company size: 51-200 employees
Industry: Mental Health Care
Time used: More than 2 years
Review Source
This review was submitted organically. No incentive was offered
August 2019
I trusted my business with ADS....
Pros
I trusted my business with ADS and am so thrilled I did. I had another system where I was losing money hand over fist and ADS with great people and software saved my money! My company has grown significally with ADS. They are always there for me!
Cons
When a company saves your money there is nothing negative to say!
Reasons for switching to MedicsPremier
I was loosing money
CARYN
Company size: 11-50 employees
Industry: Mental Health Care
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2019
Review
Pros
It's easy to use and has great posting functions. Posting payments and charges goes smoothly in this software.
Cons
It doesn't put the account overview in date of service order. It puts in order that it's entered which makes it hard to find specific dates without scrolling through the entire chart.
ANDREA
Company size: 2-10 employees
Industry: Medical Practice
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2019
MEDICS REVIEW
OVERALL EXPERIENCE IS GOOD. NO REAL CONCERNS.
Pros
The software is user friendly , easy to learn and makes scheduling a breeze.
Cons
The merging of patient information gets inputted at times if not careful and we lose the new information.
Reasons for choosing MedicsPremier
I CAME INTO THE PRACTICE AND THEY ALREADY WERE SET UP
Cindy
Company size: 11-50 employees
Industry: Medical Practice
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2020
Great Medical Software
I have found MedicsPremier to be easy to learn and use. It covers all of our practice needs from a to z. It allows us to customize the software to our needs.
Pros
It is easy to use and allows us to customize the settings for our practice.
Cons
I do not have any complaints about the software, it suits our needs perfectly.
Curtis
Company size: 11-50 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source
This review was submitted organically. No incentive was offered
June 2021
MedicsPremier is our Go-To.
Pros
The biggest plus for us the high FPRR that we get with ADS. The second is the customer service. They respond quickly and are very helpful.
Cons
We have not fully utilized the denials management elements of the software.
charles
Company size: 2-10 employees
Industry: Medical Practice
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2021
easy to use even for someone with no experience. Good customer support
very good
Pros
Very user friendly. Easy to view data and reports
Cons
not very flexible and they do not have an EMR that supports pediatricians
Reasons for choosing MedicsPremier
At the time it was the most simple to use and it was reasonably priced
TANYA
Company size: 2-10 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
August 2019
MedicsPremier Software
Pros
I like the functionality of the reports, posting of payments and charges with ease. Accounts are easy to read.
Cons
creating sets for users. setting up the scheduler.
Orlando
Company size: 51-200 employees
Industry: Health, Wellness and Fitness
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
September 2019
Excellent PM System
Excellent PM application compared to what we've used in the past.
Pros
Very flexible. Lots of features that while you may not need right away, are nice to have when needed.
Cons
Looks a little bit dated in look and feel.
Reasons for switching to MedicsPremier
Needed something better integrated with our EHR (EyeMD)
Jordan
Time used: Less than 6 months
Review Source: Capterra
April 2018
Our Lab had an immediate need to find a better RCM Company that had experience in Toxicology Billing
Pros
The ADS Premier Medic's RCM system is 100% integrated to our LIS System. The data flows seamlessly from the LIS to ADS. Extensive training was provided by ADS. The system allows me to track all my claims and denials in one system without the need to go to a separate Clearing House Portal. Our Lab elected to use the ADS staff to perform ALL the billing and management tasks. I have full Access to Premier Medic's 24 by 7 utilizing a workstation or my I-Phone. The management reporting tools are extensive and our client services manager is just an e-mail or phone call away. ADS RCM has increased our revenue and decreased our open A/R extensively.
Cons
There was the need to complete additional paperwork after we left our previous billing service and went with ADS.

MedicsPremier
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