--- title: "AestheticsPro Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of AestheticsPro. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if AestheticsPro is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/aesthetics-pro-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Medical Spa Software](https://www.softwareadvice.com/category/3851-medical-spa/) / [AestheticsPro](https://www.softwareadvice.com/medical/aesthetics-pro-profile/) / AestheticsPro Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/aesthetics-pro-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/aesthetics-pro-profile/alternatives/) # AestheticsPro User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 685 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.5/5 - Value for money: 4.4/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 459 reviews (67%) - 4 stars: 145 reviews (21%) - 3 stars: 42 reviews (6%) - 2 stars: 13 reviews (2%) - 1 star: 26 reviews (4%) ### Most mentioned pros - It provides a comprehensive platform that helps manage many aspects of an aesthetic practice, including scheduling, patient records, treatment documentation, communication, and checkout processes. - The platform has many useful features for aesthetics and wellness practices, and it offers a strong foundation for scheduling, charting, memberships, and patient management. - Their Patient Management tools have also helped improve workflow efficiency for our team as we continue to grow our weight loss, regenerative health, and aesthetics services. ### Most mentioned cons - I gave AP my written thirty day notice and they charged my bank 3 times after receiving my cancellation notice. - I gave AP my written thirty day notice and they charged my bank 3 times after receiving my cancellation notice. - We're trying to create a referral program that doesn't really fit with what AP has. ## AestheticsPro customer reviews Showing reviews 1-25 of 685 (page 1). ### [sensitive content hidden] is the best!!! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [sensitive content hidden] was extremely helful to get me through my learnthe system. Her patience and knowledge is very much appreciated. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It has a lot of features. Incredible support system. Easy to make an IT support appointment. Great onboarding training. #### Cons Some features locked behind paywall. System is very comlex and, I would say, not user friendly. Takes time and long training to be able use appropriately. #### Vendor response Hi Svitlana, Thank you for sharing your thoughtful feedback and for choosing AestheticsPro! We're thrilled to hear that you've had a positive experience with our customer support team and onboarding training. Providing knowledgeable, patient, and responsive support is a top priority, and we're happy our team has made a difference in your experience! We also appreciate your honest feedback regarding the learning curve, ease of use, and feature pricing. We understand that getting familiar with comprehensive medical spa management software can take time, and your insights help us identify opportunities to improve the user experience. Thank you again for your feedback and for being part of the AestheticsPro community. We're committed to helping you feel confident using our medspa software and look forward to supporting your practice's continued success! - The AP Team Replied October 2026 --- ### onboarding review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered great experience! my initial onboarding was very informative as well as my other sessions, there are so many things i can do and incorporate #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros your representatives have been very thorough!! and have answered all my questions , [sensitive content hidden] #### Cons no least like issues thus far so far the aesthetics pro seems to really be what im looking for regarding all my concerns #### Vendor response Hi Karen, Thank you for your wonderful 5-star review and for choosing AestheticsPro! We're thrilled to hear that your onboarding experience has been informative and that our team has been thorough, helpful, and responsive to your questions. Our goal is to provide comprehensive, user-friendly medical spa management software that simplifies daily operations by bringing essential practice management tools together in one convenient platform. We're so glad AestheticsPro is meeting your expectations and helping you move toward a more streamlined workflow without juggling multiple systems. We truly appreciate your kind words and are excited to support you as you continue exploring everything our medspa software has to offer. Thank you for being part of the AestheticsPro community! The AP Team Replied October 2026 --- ### DNP Health&Wellness - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Introduction to program was awesome and the representative made it look very easy to use. When getting into the program it is cumbersome to set up. I am hoping that the more I use it I will enjoy it more. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I especially like the layout and aesthetics of the program. Check out is very easy and tracks multiple payment methods #### Cons I am very experienced with electronic charting and introducing a new platform to a company - the initial set up was great but the 2 additional sessions were too short as the set up is cumbersome and the training videos are outdated and do not match the current format of the program. #### Vendor response Hi Denise, Thank you for sharing your honest feedback and for choosing AestheticsPro! We're happy to hear that you appreciate the design of our medical spa management software and find our checkout and payment processing features easy to use. We also understand your frustrations with the setup process, training session length, and outdated training materials. Your feedback is incredibly valuable, and we recognize how important a smooth onboarding experience is, especially when transitioning to new medspa software. We're committed to improving our training resources and making the setup process more efficient and user-friendly. Thank you again for giving AestheticsPro the opportunity to support your practice. We look forward to helping you feel more confident and comfortable with the platform as you continue exploring its capabilities! The AP Team Replied October 2026 --- ### office manager - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. it has gotten better over the years. loved all the improvements that have been made and look forward to more. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It is very easy to use. Detailed to see all the improvements made over the years. The videos that you have us sign up for should also be stored in AP. #### Cons invoice, can not go backwards at the final step to fix something if needed. this is extremely frustrating. #### Vendor response Hi Leslie, Thank you for your thoughtful feedback and for being a valued AestheticsPro customer for over two years! We're thrilled to hear that you find our medical spa management software easy to use and appreciate the improvements we've made over time. We're especially grateful for your recognition of our customer support team! We also appreciate your suggestions regarding video storage and the ability to make corrections during the final invoicing steps. We understand how important a smooth, efficient workflow is to your practice, and your feedback helps us identify opportunities to improve our medspa software. Thank you again for your continued trust and support. We're committed to enhancing your experience and look forward to bringing you even more improvements in the future! The AP Team Replied October 2026 --- ### Great Customer Support! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with AestheticsPro has been very positive. Anytime I have had a question, they are quick to answer if I am unable to find a resolution on my own with videos and trainings that are available. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros AestheticsPro is very user friendly and I felt fully supported by the staff with the different trainings they offered. #### Cons We have been very satisfied with AestheticsPro so far and have not had any issues with the software. #### Vendor response Hi Jayden, Thank you for your wonderful review and for choosing AestheticsPro! We're thrilled to hear that your experience with our medical spa management software has been so positive and that you've found the platform user-friendly and easy to navigate. We're especially happy to know that our training resources, helpful videos, and responsive customer support team have made your onboarding experience smooth and successful. Providing the tools, guidance, and support our customers need to feel confident using our medspa software is always a top priority! We truly appreciate your 5-star rating and recommendation. Thank you for being part of the AestheticsPro community! We look forward to continuing to support your practice's growth and success. The AP Team Replied October 2026 --- ### Customer Service - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been an Aesthetics Pro customer since 2012. I have been with it through growing pains and it is now a much improved product. They have listened to my critiques and made the product easier to use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Their customer service is now really service. When they make a mistake, and every company makes mistakes, within 24 hours they have contacted me and are trying to make it right again. That is a sign of a well managed company. #### Cons The fact that obviously young people have designed the software so the print is small, and dark gray on gray so hard to read quickly. That is for anybody over 50! Youngsters slso seem to have a predilection for lots of white space on the page, not legible print. #### Vendor response Hi Carol, Thank you for your thoughtful feedback and for being a valued AestheticsPro customer since 2012! We're incredibly grateful for your loyalty and for recognizing the improvements we've made to our medical spa management software over the years. We're especially happy to hear that our customer support team has been responsive and proactive in addressing your concerns. Providing reliable, attentive service is a top priority, and your kind words mean so much to our team! We also appreciate your honest feedback regarding text size, readability, and software design. Your insights are valuable as we continue improving the accessibility and ease of use of our medspa software to better serve our customers. Thank you again for over a decade of trust and support. We look forward to continuing to improve your experience and support your practice's success! The AP Team Replied October 2026 --- ### “A Loyal Customer Since 2017 – Great People Behind the Software!” - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’ve been using AestheticsPro since 2017, so I’ve had nearly a decade of experience with the company. During that time, I’ve seen the software evolve, new features introduced, and changes in how the company supports its customers. As a business owner, I understand that no software is perfect. What matters most to me is knowing that when an issue arises, there are people who genuinely care about helping resolve it. I especially want to recognize [sensitive content hidden]. Throughout my experience with AestheticsPro, these individuals have stood out for their professionalism, helpfulness, and dedication to customer service. Having people who take the time to listen, understand your concerns, and assist you makes a tremendous difference. Running a medical spa requires reliable systems, and when something isn’t working properly, it can directly affect our daily operations and client experience. Having knowledgeable and approachable people available for support is extremely important. After almost nine years as a customer, I believe loyalty should go both ways. I hope AestheticsPro continues to recognize and value its longtime customers by offering competitive pricing, ongoing improvements, and consistent customer support. Overall, I appreciate the relationships I’ve developed with the team and the assistance I’ve received over the years. A special thank you to [sensitive content hidden] for their efforts and for making my experience with AestheticsPro a positive one. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I’ve been an AestheticsPro customer since 2017, and what I appreciate most is having a comprehensive system that helps manage the day-to-day operations of my business. From appointment scheduling and client records to treatment documentation, packages, and payment processing, the platform offers many of the tools needed to operate a medical spa efficiently. However, what truly stands out to me is the people behind the software. Over the years, I’ve had the opportunity to work with some wonderful team members, especially [sensitive content hidden]. Their professionalism, patience, and willingness to help have made a difference in my experience as a longtime customer. #### Cons Like any software platform, AestheticsPro has areas that could use improvement. Over the years, I’ve experienced occasional frustrations with certain features, pricing, and the time it can take to resolve specific concerns. As a longtime customer, I would appreciate greater flexibility in pricing, particularly for established businesses that have remained loyal to the platform for many years. I also believe there is room for improvement in communication, follow-up, and ensuring that customer concerns are addressed promptly. That said, I recognize that software continues to evolve, and I appreciate having team members who are willing to listen and work toward solutions. #### Vendor response Hi Husna, Thank you for your thoughtful feedback and for being a valued AestheticsPro customer since 2017! We're thrilled that our medical spa management software has helped streamline your daily operations, from scheduling and client records to payment processing. We're especially grateful for your kind words about our team. Providing knowledgeable, responsive, and caring customer support is a top priority, and we're happy to hear our team has made a positive impact. We also appreciate your honest feedback regarding pricing, communication, and areas for improvement. Your insights are invaluable as we continue enhancing our medspa software and customer experience. Thank you again for nearly a decade of trust and loyalty. We look forward to supporting your practice's continued success! The AP Team Replied October 2026 --- ### General Manager - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support staff is always helpful and kind. I appreciate that I am able to send a request for help through the system, the responses are usually quick even if it is to say, we saw this and are working on this. #### Cons The reports are a little clunky and not the most intuitive. I wish there was a way to track when a client last had a procedure so that er can send more targeted reminders. #### Vendor response Hi Mary, Thank you for taking the time to share your feedback and for trusting AestheticsPro for over two years! We're thrilled to hear that our support team has been helpful, responsive, and kind. Providing excellent customer service is always a top priority for us! We also appreciate your honest feedback regarding reporting and targeted client reminders. We're always looking for ways to improve our medspa management software to better support your practice's needs. We're especially excited about our new AP Marketing Suite, which features AI-powered content creation, social media scheduling, and targeted marketing tools designed to help medical spas streamline their marketing efforts, improve client engagement, and encourage repeat bookings. Thank you again for your continued support and for being a valued part of the AestheticsPro community. We look forward to helping your practice grow with innovative medical spa software solutions! The AP Team Replied October 2026 --- ### Excellent Support & Continuous Improvements - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great overall experience! Helpful support, easy training, and continuous updates that make work easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We’re very satisfied with AestheticPro! The software provides excellent Security, great Value for Money, and responsive Customer Support. Its Patient Record Management and Patient Records features keep everything organized and easy to access. Payment Processing is seamless, and the Charting tools make our daily workflow much more efficient. Highly recommended for aesthetic practices! #### Cons Honestly, we don’t have any major issues with the system at this point. Any areas we previously felt could be improved have been addressed through new features and updates. As we continue to learn and grow with AestheticPro, we’re very happy with the system and excited to see what comes next. #### Vendor response Hi Michelle, Thank you so much for the wonderful review and recommendation! We love hearing that the continued updates to AestheticsPro have addressed areas you previously wanted to see improved. Knowing that our charting, patient records, payments, training, and support are helping make your team’s day-to-day work easier is exactly what we strive for. We’re grateful to have you growing with us and can’t wait for you to see what’s next! – The AP Team Replied October 2026 --- ### Great Customer Support and a More Personal Experience - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with AestheticsPro has been very positive, and a big part of that is the customer support we receive. Being able to pick up the phone and speak with a real person who knows the platform and can quickly help is something I really value. My experience has also improved through my quarterly conversations with Denis Workman. She takes the time to listen to our feedback, remembers previous conversations, and follows up on things we have discussed. She has helped us feel more connected to AestheticsPro and has given us the sense that our feedback is heard and matters. There are still areas I would like to see improve, particularly the reporting features. I understand that additional reporting tools are being worked on, and I am looking forward to seeing those changes. Overall, I feel that AestheticsPro has become much more of a partner to us than it felt in the past. The combination of a platform that continues to improve and having knowledgeable, caring people available when we need help has made a very positive difference in our experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about AestheticsPro is the customer service. Being able to pick up the phone and speak with a real person is something I truly appreciate. The people on the other end are professional, caring, and knowledgeable about the product. They are quick to understand the issue and know how to help without making you feel like you are being passed around or trying to figure it out on your own. I especially appreciate having a live person available when I need help. That personal support makes a big difference in my experience with the platform. #### Cons The area I like least about AestheticsPro is the reporting features. I would like to have more reporting options and easier access to the information that is most useful to us as a practice. I understand there is a focus this upcoming quarter on making more reporting tools available to the end user, and I am looking forward to seeing those improvements. I think having stronger reporting capabilities will make the platform even more useful for our day to day needs. #### Vendor response Hi Christi, Thank you for sharing such thoughtful feedback! We’re especially happy to hear how much you value the personal connection with our team and the ability to speak with someone who truly understands your needs. We also appreciate your feedback around reporting as we continue working to strengthen and expand the platform. Thank you for trusting us to be a partner in your practice! – The AP Team Replied October 2026 --- ### Great customer service and documenting - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've used aesthetics pro about 5 years now. I find the documenting very easy and great. For quick reference! I especially like that I can change the title of my notes to make it even easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service and documenting are great. [sensitive content hidden] was very helpful. She went above and beyond to help me get my texts working. #### Cons The lack of marketing and some of the forms for newer services are not there but easy enough to make and the marketing aspect is growing quickly! I still have not been able to get my text working though because of something on twilio's end so I had to hire an outside company. #### Vendor response Hi Joy, Thank you for being part of the AestheticsPro community for so many years! We love hearing that our documentation tools have made it easy to keep your records organized and quickly find what you need. We’re also so glad our team went above and beyond to help with your texting setup. We appreciate your feedback on marketing, forms, and texting as well. We’re continually expanding and improving AestheticsPro, and feedback from longtime clients like you is incredibly valuable as we do. Thank you for your continued trust and for recommending AestheticsPro! – The AP Team Replied September 2026 --- ### A Structured, Ever-Growing Software with Great Foundation and Support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Wonderful! It's always a pleasure especially with their US based support. Positive, helpful and adaptive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Their support is the most helpful. Anytime you have a support request, enhancement request or general questions, they are always responsive and knowledgeable. If they don't have an immediate answer, they get back to you in a timely manner. It's great that it's HIPPA compliance, and helpful with patient record management. For the price point, the software makes it attractive enough to stay with the company because of their constant innovations. #### Cons It's not the most suitable for general surgical clinics (i.e. hair restoration). Would be nice to have a bit more generalized surgical additional available. The iPad app also has glitches sometimes when it comes to formatting, which can reflect poorly when working with patients or even training our staff. We essentially have to train them on the glitches. #### Vendor response Thank you so much for this thoughtful review! We’re thrilled to hear that our support team has been such a valuable resource and that you’ve enjoyed seeing AestheticsPro continue to grow and evolve. It means a lot to know our team’s responsiveness, ongoing innovation, and willingness to listen have made a difference for your practice. We also truly appreciate your feedback on the mobile experience and opportunities for additional functionality. Feedback like yours helps us continue building a stronger platform for the practices we serve. Thank you for choosing AestheticsPro and for growing with us! – The AP Team Replied September 2026 --- ### We highly recommend AestheticsPro - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have had a great experience with AestheticsPro. It is reliable and very easy to use. We have no concerns. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s very easy to use. I like that the clients have a portal to communicate and that we can text clients. #### Cons Would still like a text marketing system. Maybe breaking down reports more would be nice however I may just need to retrain myself of those features. #### Vendor response Hi Hilary, Thank you for your kind review and for being a valued AestheticsPro client for more than two years! We’re thrilled to hear that the platform has been reliable, easy to use, and helpful in keeping your team connected with clients. We appreciate your feedback regarding text marketing and reporting enhancements. Input from long-time clients like you plays an important role in helping us prioritize future improvements. Thank you for your continued trust and recommendation; we truly appreciate your partnership! –The AP Team Replied June 2026 --- ### Great Program/Valuable - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I’m very pleased with AestheticPro. It gives me the tools I need to manage my patients and practice efficiently while still being user-friendly and affordable. I especially appreciate the straightforward patient management and charting, along with the quality of the customer support. There are always features that can be improved with any software, but for my practice, AestheticPro has been a great fit and a very good value. I would definitely recommend it to other aesthetics and wellness providers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I’ve been very happy with AestheticPro and feel that it offers excellent value for the money, especially for a smaller aesthetics and wellness practice. The system is easy to navigate, and I really like how simple it is to manage and create patient records, document treatments, and complete charting. It keeps everything organized without making the process feel overly complicated or time-consuming. I’ve also had a very positive experience with their customer support. Whenever I’ve had a question or needed help figuring something out, they have been responsive, friendly, and genuinely helpful. That makes a big difference when you’re running a practice and don’t have time to struggle with software. #### Cons The one thing I would change is the additional cost for text messages after 100. Texting has become such an important part of communicating with patients, particularly for appointment reminders and other routine communication, that I wish more texting was included in the monthly subscription rather than being an additional expense. #### Vendor response Hi Kim, Thank you for such a thoughtful review! We’re so glad AestheticsPro has been a great fit for your practice and that you’re finding value in the patient management, charting, and documentation tools. It’s also wonderful to hear that our support team has made a positive difference when you need a hand. We appreciate your feedback regarding texting as well. Hearing directly from our clients helps us continue improving the experience as practices grow and their needs evolve. Thank you for choosing AestheticsPro and for recommending us to other aesthetics and wellness providers! – The AP Team Replied September 2026 --- ### Strong all-in-one platform for an aesthetics and wellness practice - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been positive so far. I chose AestheticsPro after comparing several systems because I needed one platform that could support aesthetics as well as the wellness side of my practice. The system has strong functionality for charting, patient records, photos, memberships, packages, payments, booking, inventory, and follow-up communication. The onboarding process does require time and attention, but the support and training have been helpful as I work through the setup. I am still relatively early in using the platform, so I am continuing to evaluate how well it performs as part of my everyday workflow. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros AestheticsPro offers many of the features I was looking for in one system for a medical aesthetics and wellness practice. I especially like the aesthetic charting, before-and-after photo management, memberships and Beauty Bank features, loyalty points, online booking, treatment packages, inventory tracking, and automated patient communications. The system is built around the needs of an aesthetics practice, which makes the workflow more relevant than a general medical EHR. #### Cons The initial setup takes time and requires a fair amount of hands-on configuration. Some workflows and settings are not immediately intuitive, so I have needed training and support while setting up services, payments, online booking, memberships, and other practice-specific workflows. I would also like some areas of the system to feel more streamlined and easier to navigate without needing additional guidance. #### Vendor response Hi Davi-Ann, Thank you for sharing such thoughtful feedback! We’re thrilled that AestheticsPro is bringing the aesthetics and wellness sides of your practice together in one platform. We know there’s a lot to configure and learn during onboarding, so we’re especially glad our support and training teams have been helpful along the way. We appreciate your feedback on making workflows even more intuitive and look forward to supporting you as you continue getting everything set up for your practice! – The AP Team Replied September 2026 --- ### The Best Aesthetic Software in the Market! - Overall rating: 5/5 - Reviewer: Ardis S. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Outstanding and Responsive in every way making our day seamless and enjoyable from scheduling, payroll, inventory, charting, AI and reporting. They have thought of everything! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Secure, relational database for reporting, intuitive and provides all in one features and functions for a seamless experience. In addition the support has been incredible over the past 9 years of use. #### Cons A few things like AI .phrases had to be done manually/outside but those features have been added and have not raised my cost! #### Vendor response Thank you so much, Ardis! Nine years with AestheticsPro means a great deal to us, and we’re thrilled to hear the platform continues to make your day-to-day easier. We especially love hearing that newer tools like AI and Dot Phrases have added even more value to your workflow. Thank you for recognizing our team, continued innovation, and commitment to providing an all-in-one solution for your practice. We truly appreciate your longtime trust in AestheticsPro and look forward to continuing to grow alongside you! – The AP Team Replied September 2026 --- ### First time user - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Neutral so far until I can get it to integrate with my website and I start to see some results, including EMR and ease of booking and rebooking as well as client communications for events. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Unsure, I just had my client list added. I think I will lie it better when it is built out and I can start to see the functionality and use the EMR. #### Cons I could not hear some of the trainers. The training for some aspects was very fast. The tutorials were somewhat unclear as it is quite complicated in function. #### Vendor response Hi Gretchen, Thank you for sharing your feedback! We appreciate your patience as you get everything set up and are glad our support team has been helpful. We also appreciate your feedback on the training experience and hope AestheticsPro becomes even more valuable as you begin using more of the platform. –The AP Team Replied September 2026 --- ### Tammy McKinley/Office Manger - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered We may not want to keep the software. A 15min call each week is not enough nor is only an hour of training. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros We don't know, no training and support is lacking. I had to rebuild the system and yesterdays training concentrated on administrative with staff. We were not able to go over any charting/evisit and escribe. #### Cons The trainer was slow and was not feeling well. We did not get through the training on charting at all. #### Vendor response Hi Tammy, We’re sorry to hear that your onboarding experience did not meet your expectations. We take this feedback seriously and reviewed the training session referenced in your review. Our records and review of the session reflect some differences from the experience described here, but we understand that onboarding a new system can take time and that every team’s training needs are different. Our goal is to make sure clients feel confident using AestheticsPro, and our team remains available to provide additional guidance with charting, ePrescribe, and other areas of the platform as needed. We appreciate the opportunity to continue supporting your team. – The AP Team Replied September 2026 --- ### I trusted the reviews - if you love a system that you need to document the same thing mulptipe time and hope it saves - this is the system for you - Overall rating: 5/5 - Reviewer: Deborah H. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Beyond frustrating. I starred it a 5 so it would be seen. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It seemed efficient when we first started with it, read all the reviews which were great...that makes you wonder... #### Cons Having to chart the same thing multiple times, the info doesn't save half the time, some days I've charted 3-5 times on the same chart, if you love charting and love to do it muptipe times on the same chart then this is the program for you. In the middle of typing it logs you out 'due to inactivity'! In the middle of typing. Having to ask customer support for the same thing over and over again with no resolve; they would consistently get back to you , without an answer asking about your browser, settings etc even though this was answered every time and set up in the way they asked us to, almost like they were evading an answer as it was rare an issue was ever resolved. They'll then close your ticket if you don't respond in enough time for them, like they expect you to serve them vs them serving you for the service you've paid for. They did a major update, we thought this was going to make it better, unfortunately this didn't fix any of the issues we were consistently had and made for more issues with the functionality of what was previously working. Too many bugs and glitches to name #### Vendor response Hello Deborah, We appreciate your feedback as we continue to grow and improve our software. We are sorry to hear you have been experiencing frustrations in tandem with your business processes. Our team strives to provide consistent communication with troubleshooting and resolution methods. If a screenshare would help address your concerns in real-time, please reach out to our support team to arrange one. They are ready to assist and find a resolution. Your candid feedback is invaluable to us and helps shape our improvements. Thank you. The AP Team Replied January 2025 --- ### Blaire’s Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. To be honest in the beginning I struggled because I thought it wasn’t as user friendly as I was used to. I do feel with each “upgrade” thing are getting better. And as I said earlier, I wish the AP markerting templates were more modern looking and user friendly. I also would like to be able to go back to a chart once an invoice is opened. Having to use two different screens is a pain. Sometimes I need to be in the person chart to see if we are discounting or what the exact name of the service is I am adding to the invoice. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like that it went over the basics, I learned to use AP based on how other staff members where using it but they weren’t necessarily utilizing every feature that was shown. I like seeing it from the provider/admin and the client prospective. It’s was helpful to know why its important to have certain things in place. #### Cons The only thing I didn’t like about it was some area covered didn’t make sense for my practice, they weren’t things I could utilize. I also really wish the AP marketing templates were more modern looking. #### Vendor response Hi Blaire, thank you for sharing your experience! We’re glad to hear things have improved over time and that you’re finding value in the platform. We appreciate your feedback on usability and marketing templates—this is helpful as we continue to refine the experience. –The AP Team Replied May 2026 --- ### Canadian customer for over 4 years - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Cosmetics - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience has been very positive. The system is easy to use, well organized, secure, and packed with features that support our clinic’s daily operations. While there are a few areas we’d love to see improved, the functionality, support, and ongoing updates make it a valuable part of our practice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We’ve had an excellent experience using AestheticsPro in our clinic. The system is incredibly easy to use, well organized, and has a clean, professional look that makes day-to-day operations smooth and efficient. Everything feels intuitive, which makes training staff simple and stress-free. One of the standout features for us is the comprehensive client records and charting functionality. Having detailed, secure client data all in one place gives us complete confidence in both compliance and organization. The photo feature is also fantastic—it allows us to easily document treatments and track progress, which is invaluable in an aesthetics setting. We’re especially impressed with their support system and training videos. The team is responsive, helpful, and truly committed to making sure clinics succeed with the software. It’s also great to see new features being released more frequently—this shows they are continuously improving and evolving the platform. Overall, AestheticsPro has been a powerful, secure, and beautifully designed solution for our clinic, and we couldn’t be happier with it. #### Cons While we’re very happy overall, a few areas could be improved. We don’t love being charged extra for text message reminders and email communications. It would also be helpful to have a view-only option for client documents instead of needing to download them each time. Lastly, having a tagged before-and-after photo gallery to easily showcase results during consultations would be a great addition. #### Vendor response Hi Michelle! Thank you so much for the thoughtful and detailed review, and for being part of the AestheticsPro community for over four years! We’re thrilled to hear the platform has helped streamline your clinic’s operations and that our support team and training resources have made a positive impact. We also appreciate your suggestions around document viewing, communication costs, and photo organization. In fact, based on feedback like yours, some of these improvements are already in the works as we continue evolving the platform. Thank you again for your continued trust and support. -The AP Team Replied March 2026 --- ### User Friendly - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would say the platform has been very easy to navigate and user-friendly from the beginning. Everything is organized in a way that makes it simple to find what I need without confusion or frustration. One thing that has really stood out to me is the level of customer service and support. Anytime I’ve had a question or needed assistance, the team has been extremely friendly, professional, and very prompt in responding. It’s reassuring to know that help is available quickly when needed, and that has made my overall experience much more positive and stress-free. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The training sessions have been extremely helpful and informative. The team does an amazing job walking you through the platform step-by-step, making everything easy to understand and apply. They thoroughly explain each feature, how it works, and how it can be effectively incorporated into your company’s daily operations. The support, patience, and detailed guidance provided during training have made the onboarding experience smooth, professional, and very valuable. #### Cons Wish it had AI so i could make service packages and descriptions and I wish it had the booking link that didn't look like a long code. #### Vendor response Hi Nikki, Thank you for your wonderful review! We’re so glad to hear that our training team helped make your onboarding experience smooth, informative, and stress-free. Providing the guidance and support our clients need to feel confident using AestheticsPro is always our goal. We also appreciate your feedback regarding AI-assisted content creation and booking links. Suggestions like these help guide our future enhancements as we continue to evolve the platform. Thank you for choosing AestheticsPro; we’re excited to be part of your continued success! –The AP Team Replied June 2026 --- ### Revitalize Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Wonderful!! The staff is lovely and not once have I had to talk to an automated voice, they offer their own AI helper to get through set up while alos scheduling calls for check ins and tricks ot make things run smoother! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very helpful and communicative! [sensitive content hidden] were so great to work with! This system offers all of my demands and more, making things simple with no hidden fees and a very inclusive price structure! Scheduling is easy and aesthetic to view and patient records are easy to access and shar through the patients individual portal #### Cons I don't have any complaints so far, everyone has been easy to work with, kind and understanding. Maybe making sure training people aren't repeating each other too much but then again, some people need to hear it twice #### Vendor response Hi Hunter, thank you for the thoughtful review! We’re so glad to hear you’ve had a positive experience with both our team and the platform. We also appreciate your feedback on training. This is incredibly helpful as we continue to improve. – The AP Team Replied March 2026 --- ### Medical Doctor - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros They have an app. Fast to up. Easy to write notes. Able to take picture and upload them directly to the chart. #### Cons Difficult to navigate through out the EMR. Difficult in processing payments. Arcachic system. Very convoluted, difficult to reach to navigate. Not user friendly. Recently they increased their prices. Difficult to view photos. Difficult to built your notes. Not a lot of customization #### Vendor response Hi Anace, thank you for your feedback, we truly appreciate you taking the time to share your experience. We’re sorry to hear about the challenges you’ve encountered. It looks like our team has been working to connect with you, and we’re glad to see a training session is scheduled. We’re confident we can help simplify your workflow, improve navigation, and address the concerns you mentioned. Your feedback is important to us, and we’re committed to making sure you have a much better experience moving forward. -The AP Team Replied March 2026 --- ### HAPPY HAPPY HAPPY - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall i am very happy. Staff is amazing and constantly getting better on a daily basis. Every update is an adventure. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros AestheticsPro is always adapting and making quality changes and upgrades to its platform. Consistent support and quick answers aways. #### Cons That i havent figured out everything about it that can make my practice as easy as it could be yet. If I had one want it would be that i could insert videos into emails. #### Vendor response Hi Jamie, we love the enthusiasm—thank you! It’s great to hear you’re enjoying the platform and seeing the value in ongoing updates. We appreciate your feedback on video in emails and are always working to expand what’s possible. Thanks for being part of AP! –The AP Team Replied May 2026 ---