Launching and Running a Medical Aesthetics Practice with Aesthetics Pro

I am extremely pleased with this remarkably comprehensive software - since it helps manage the medical, financial and marketing aspects of the practice. I purchased this software before launching a startup, and Aesthetics Pro has facilitated smooth operation in almost all facets of the practice. The EMR forms and templates have easily edited text and graphics. The side-by-side photo gallery, which can marked, is also simple to use; the staff spends comparatively little time creating comprehensive medical records. Clients can access discharge instructions from the client portal, or we can email them easily if left behind. We will take advantage of online booking and in-application messaging as we grow. But what really separates Aesthetics Pro from other EHRs is the seamless integration of marketing efforts and lead tracking. The increased efficiency (reduced staff time on redundant data entry) using a program that merges marketing software with EHR software. The lead list database in Aesthetics Pro has been crucial to our growth and success – converting a lead to client takes one click. Besides being able to send email blasts within the EMR, we can monitor the effectiveness of of all of our marketing campaigns – from print to digital to meet-and-greets. We’re also now able to track our referring clients, so we know those who like recommending us to others. Aesthetics Pro’s inventory tracking is also invaluable. Highest praise for this well-crafted, robust software.

Pros

Tracks, manages and markets to new leads- including email blasts & touchpoints Excellent EMR Inventory tracking Tracks efficacy of our marketing efforts to determine ROI Metric reports are simple to generate Tracks patient referrals and marketing effort effectiveness via rewards tracking Dashboard tracks patient balances and services remaining in packages easily Easy to create pop up notes for informal communication re: patient Option to fully integrate the website and the practice management software Frequently adds new features to augment quality of patient care and marketing Scheduling by staff member, room and device helps avoid scheduling errors

Cons

The patient's allergies list/profile does not appear in the patient's dashboard, and does not pop up in any way while writing the patients' medical notes. Same for emergency medical contact. The training information comes only video format, so its difficult to look up the answer to specific 'how to' questions after the videos have been viewed. Fortunately, the support staff is extremely prompt responding to both basic and complex queries via an in-application communication system - so these questions are quickly answered. The way the consent and discharge forms are currently structured, we can alter existing forms, but cannot create or add new ones.

Tech support knowledge

Pros

All needed features for managing inventory, medical records, marketing, scheduling and running reports are in one place. I LOVE the new e-record creator.

Cons

No available text marketing that aligns with email marketing; non-editable text reminder; patient portal is not user friendly. Please add a text (checkbox) box signature option (in lieu of the signature pad) for the e-record creator feature. Also, for the e-record creator, please add the option of importing images for treatment records so that we can create non-static forms for injectables etc. Additionally, I think that an app for our handheld devices would be an excellent feature, that I really miss having with my old Vagaro software.

Wish we could have made it work

We tried to work with the support team to gather data, screen shots, videos of errors and be available around the clock to help them trouble-shoot in the hopes of finding solutions so we didn't have to start all over with a new EMR but they unsolicited offered to let us out of our contract without penalty instead so I assume they didn't foresee a solution in the future. We also confirmed with other practices that they have had similar issues but maybe not as often simply due to the fact that no one was spending hours a day going back through charting to confirm accuracy of inventory/records/etc. But if noted without searching for problems then most likely there were more undetected.

Pros

Simplicity of use; customer service promptness in replies; and Cost.

Cons

It is full of glitches that are not related to user error. We spent multiple hours a day trying to problem solve within the software. Turns out they have several display errors and other issues that are not designed practically. For instance, it was tripling our inventory simply based on the fact that we had 3 staff members included in the appointment so it could be on their calendars but it was tripling the services also; which doesn't make sense because there will always be more than one staff for surgeries/procedures/etc that need to have on their calendar but should not add additional services and products for patient with each staff member included on appt. And the actual services entered were verified to be entered correctly, one time. Also, the records were not saving all the data and diagrams, even though we were in fact saving and using recommended browser. Records were half empty when we went back in to view later for a refresher and it was multiple charts and we videoed our staff charting and saving and getting confirmation of saved and then going back in and it was partially gone. This was just a couple of the many issues we faced.

Software tech help

Chat is TOO hard, as I do EVERYTHING & time is wasted with chat, especially when it's difficult to type exactly what my experience is with computer/software struggles - HARD to type this out, etc. BUT [SENSITIVE CONTENT HIDDEN] was AWESOME!!!! ABOVE & BEYOND ...truly saved my day with ESSENTIAL work I needed help with to generate revenue (so crucial in this "Stay At Home" period. So....please, THANK [SENSITIVE CONTENT HIDDEN] for me - he deserves a raise!

Pros

the price (AND - [SENSITIVE CONTENT HIDDEN] customer service via phone & screen share - REALLY HELPED! Nothing beats a "live" person! )

Cons

ease of use, chat customer service And ...LONG videos I had to watch just to get started & continue to have to do so, plus they don't match your current updated software. Hard to find the exact spots of video I'm needing to watch, rather the entire 30 min, 1, or 1.5 hrs of screen time.

[SENSITIVE CONTENT HIDDEN] is Amazing

I am beyond pleased with AestheticsPro and overall, it is the best "All-in-One" day-to-day business tool I have ever used. I brought AestheticsPro to Springs Body Sculpting from another company I previously worked for because of how much I like it. This is my first time on the "admin" side so that is where I am needing more help but overall it is the best software system around!

Pros

This software is incredibly easy to use and covers so many topics to make it the perfect "All in one" business management tool. What I love the most is the quality of support that I get along with this software. I am not incredibly "tech savvy" so I occasionally need to reach out to the support team for help. And I am always so grateful and impressed with the swift response and the explicit direction I get from the support team to take care of things. I have had the privilege of personally speaking with [SENSITIVE CONTENT HIDDEN] a handful of times as she guided me through various things; and I have to say: she is AMAZING! Her vast knowledge, customer care, getting me the answers very quickly, and above all her personable personality where I feel 100% comfortable and at-ease talking to are unparalleled! She is a true gem and I love that someone like her is able to support my business on her end. I feel 100% confident in her ability on the support end.

Cons

I do wish I could edit and customize the E-Configuration forms but it looks like my wish will come true soon enough! That would be my only "con"

Review

Overall it has been great, after we got over the hiccups of transferring softwares, we think it will work great for our business.

Pros

I like that there is lots of easy, online support, and that the system can track invoices and how our employees get paid.

Cons

The thing that was the hardest for us was getting the confirmation texts and emails set up

I like it so far

So far so good we have not implemented it yet

Pros

I like the E Records, and the digital rewards system

Cons

I am unable to create packages for products and cannot create my own forms

[SENSITIVE CONTENT HIDDEN] was very helpful

I like the support I have been able to get while learning this system. the ticketing system is awesome and the conference calls are great. [SENSITIVE CONTENT HIDDEN] was wonderful explaining my questions and has helped me feel more confident moving into using the system full time.

Pros

I love the features and functions of the software. Electronic records, emailable consents and client paperwork. The before and after photo segment is amazing. I ve been looking for a software system like this for a long time.

Cons

The training videos need to be updated. They put people to sleep. Things I would love to see added to the system are e Gift Certificates, eCommerce, preferred booking times, more visually appealing online booking portal (more user-friendly for the client)

New User-still working my way through

I am a start-up which is different that moving to it from another software. So far I like it a lot. I would pay $500 for someone to set it all up with me though. Like a zoom screen share type of thing. Where instead of watching a video, which is fine, I would have someone tutor me for 3-4 hours to make sure I know what I'm doing. But I may be a special case.

Pros

I like the comprehensiveness of it. I like that it's cloud based... except that the phone company hasn't hooked up the phones yet. :-(

Cons

I wish there were another level of purchase for small clinics with three users instead of 2. Bc as soon as I add one more user, the price doubles.

Getting Started

We have been using the software for a couple of weeks now and are finding it easy to use and understand

Pros

It is very user friendly and the Training videos on line are super helpful!

Cons

That i still have to back out the cost of a treatment to figure my payroll

Great feature at a great price

I've worked with [SENSITIVE CONTENT HIDDEN] several times now over the past year. He has been extremely helpful, patient, and resourceful. Each time I've worked with him he has demonstrated a passion for customer service as well as having robust knowledge as it relates to the system, it's capabilities, and how the user can get the absolute highest utility from their product.

Pros

1. End-user perspective: I was able to intuitively navigate this system with relative ease from the outset. This made the implementation process virtually painless. 2. Operations: New staff members are trained on the system and are able to develop a high-degree of competence in very short period of time when compared to other systems I have trained staff on in the past. Having a system that can be easily adopted by staff allows them to operate in a more independent manner thereby giving the owner/operator such as myself, the freedom to steer the business as a whole. 3. Patient experience: Of course there is a certain population of people who have challenges with technology to begin with. However, for patients who are tech savvy, the system provides superior convenience. 4. Fiscal aspects: The accuracy and robustness of the data I am able to extract is superb. I am able to make sound business decisions based on metrics. Forecasting is so much easier when I can do meaningful drill-downs. There's no guess work involved.

Cons

There are two things I would consider REALLY working on. First is the appearance of the system. As well as it functions, it should also "look" a little sleeker, sexier, more aesthetically pleasing. Especially being that the product is geared toward people who work and are consumers of the beauty industry. Secondly, I'd do the same for the marketing material. The image library could be updated and the templates could be more user-friendly too. I have a ton of my own material in jpeg, pdf, and even links that I can download into the marketing template. Then there's the template itself which are difficult to maneuver, when select a color for one area with the intention of using the same color (for the sake of consistency) in another area, there's no way to determine exactly what that color is upon your next selection being that you have to guess the color based on where you placed your courser last on the color gradient.

2nd review for this company, I left review April 2017

Once I started using the rewards program, I noticed if you discount a service or procedure, the rewards do not adjust. I also noticed right away, that is they use rewards to reduce cost at POS payment. The points do not adjust either. So, basically they getting full point valve no matter what. Even if you enter a discount in the POS. I calculated the extra points being issued would bring 1000's of losses to the business, for a incorrect rewards system. Within a year, 10,000's. I also learned quickly, that clients/patients where being charged tax on the gross amount of the sale. No reduction in tax, if reward points are used. So, I discovered 100's of over charges to clients and 100's of tax liabilities to my business. within 20 days of using the rewards program, I reported this. I was told that's the way it was designed and that's the way it is staying. I pleaded to have them change it. I manually, everyday need to adjust each and every sale. And, only the administrator account can adjust reward point. NO OTHER USERS can. I pleaded they fix that also. Nothing changed. I stated 1000's of your users are losing money and taxing incorrectly. It's now over 9 months and no newsletter to clients stating this fault and rewards program unchanged. Also they replied to my last review on this site, they did fix EMV after months of battle also. But, no one has reached out to me to strengthen the terrible customer service. They need to FIX THIS ASAP.

Pros

90% of the platform and software is excellent for my Med Spa application. Read my other review on some other specifics, none of that has changed.

Cons

Customer service and lack of accountability when they have issues or created a faulty environment for business users. So many times when you write a ticket, they are disbelieving that an issue has occurred and 4% of time will admit it. I have requested a new account manger for months now. WITH no response. Here is a major issue. In April 2018 they released a rewards program, which is brilliant and excellent for the current market of customer retention. I was very excited, so I launched a campaign to all my clients and potential new clients. BUT, it's losing my business money if I don't adjust every sale. And, I warned them, 1000's of their existing accounts are at jeopardy also. No action has been taken in 9 months.

Using the software for 4 years now. Need better customer support

Overall, i have used a POS and scheduler in the past. This online POS is great with features and e records. The biggest challenge is the customer support. It's a call in center to leave a message, at some outside contracted company. Who then in turn takes your message, like you are an unknown customer. Then you must await a call back. But, that's not what they want. They want you to write a support ticket. So imagine this, you are processing a credit card and the client/patient is right there and something happens. Guess what you got no one to reach out to for immediate assistance. The whole system has had a network failure a few times. But, not a lot. But, when it does happen, you have zero access to any of files, pint of sale and most important, your scheduler. Guess what try and call them. NO ONE will be there to take your call and you can not submit a ticket. I recently tried to snap shot my issues to their support email and it got returned to they can not accept the issue. Must write a ticket. Problem is you also can not submit screen shots on a support ticket. It very frustrating when you need immediate support to later support. Again this credit card transactions, scheduling factors and much more. These are time sensitive matters to a business owner, and it's not easy to write tickets to describe something that is technical. To time consuming. When they hire a in house receptionist and a on the phone available support technician. I'll revise this review. But, to date, I'm very unsatisfied with there support methods and system. Seams they are under staffed for the demand of support. Or are not willing to invest in having the staff to personally take your call and walk you through any concerns or issues.

Pros

Some glitches here and there. But overall, I like using there scheduler and E-records. A lot of available template forms. POS and inventory is easy yo set up and operate. Love online access from anywhere. Love the client log in factor.

Cons

Customer support system is below average. It's not time of essence with them, for an environment for the end users that is. Credit card processor is not to your choosing. They use only Vantiv and current do not support the card chip reader. I already lost a charge back, with all proof of user signing, picture of client being there and receiving the treatment. But, due to new compliance that started end of 2016. Merchant loses if you do not have card chip reader. I asked Aesthetics Pro, for reimbursement for their failed compliance and they DID NOT accept liability.

I have been using this software for 5 years.

Scheduling, invoicing, tracking treatments remaining. Client facing data entry kiosk. Email follow up templates. Inventory management system.

Pros

I've used this software for 5 years. I reviewed it in 2014. Over the course of the 5 years, we've added new services and devices. We have had great support from development enabling us to keep up with form development and modifications. We love that the software is cloud based and we are able to use iPads for client intake, consent forms, etc. In our treatment rooms, we use the iPads for photography and charting, being able to upload the photos on the spot to the record. The side by side option in the photo gallery is excellent for ongoing care of our clients. I am able to extract valuable data from the available reports in order to help me run needed data analysis critical for my practice.

Cons

I wish that I could integrate data with quickbooks and be able to load customers and sales data into my principle financial software.

Tech Support was great in responding quickly to our issues! They even called us, much appreciated!

Our cookies, chrome updated and cleared. Our IT rep is being called on a regular basis regarding something or another going on w this system. The screen navigation seems to be inconsistent; sometimes date shows, sometimes not. Sometimes the calendar works great, sometimes not. When do you update? Are we aware of updates? Does your company have update skype calls to show users to continue getting the best use of the system? Surely things have been updated and changed for the better since we started a year ago...

Cons

When patient's are wanting to check out it takes too long to check them out and then try to make an appointment, etc; too much screen navigation when we are at our busiest. Also, patient's don't always sign paperwork before they come into the office, there should be a way to bring the paperwork all up at once and they can sign across the board, or sign once and it signs ALL the paperwork. We constantly tell them the paperwork is in their email, and to read it and sign it, 9 times out of 10 they don't, so it's a huge time consumer to bring each consent up one at a time. What can be easier for the provider than navigating thru anywhere from 4-8 forms at an appt?

Fast, User-Friendly, and Comprehensive

Myaestheticspro gives us everything we need to manage our medical spas. Point of sales, CRM, appointment scheduling, medical records, inventory management, resource configuration, business analytics, client outreach tools -- Myaestheticspro comes with all of that and more in a nicely priced, HIPAA compliant package. It also boasts an exceptionally well streamlined end user experience, which makes the process of onboarding new staff is an absolute breeze given how simple and intuitive the software is to use. Moreover, the development and account management staff have been exceptionally helpful recently in getting our entire company switched over to using Myaestheticspro; it was a painless, seamless transition, so I can tell you from personal experience that you can expect an exceptional support network to boot.

Pros

Myaestheticspro is incredibly user-friendly and comes pre-loaded with a bevy of management and reporting tools -- and at a very reasonable price.

Cons

There isn't anything I actively dislike about the software, and any gripes one might have are mere trifles considering the exceptional functionality and value.

5 star company

I did a great deal of research before deciding on My Aesthetics Pro. After one year of use, I can confidently say this is one of the best decisions I made for our aesthetic practice. My aesthetics pro is packed with features that will make running your practice pretty much seamless and stressless. From managing the medical information to scheduling appointments, managing inventory, accounts to even marketing...it is a very well thought out software. More recently, in my country Nigeria, we have been plunged into a recession as a result of the global dip in oil prices, making it increasingly difficult to source forex to pay for our subscription with. I raised this concern with my account manager Eric, he responded by getting me an unbelievable discount to help cushion the effect of the inflation we are experiencing. So this is not only a great company with a great product, they have a human face too and truly do go the extra mile to keep their customers. We are certainly customers for life!

Pros

Easy to use Packed with all the features you need for a robust medical information management software tailored for Aesthetic practices. Great customer care, quick to resolve problems.

Cons

Absolutely nothing.

Getting the most out of AP software

Pros

AP Addresses many of our needs, however as we move forward in the development of our systems we have run into inadequacies in zincing with AP. The CS team, however is always looking at different ways or go arounds to the software as AP continues to enhance it's interface of the different mechanics of the software.

Cons

The limited API interface with merchant service systems

Great, this software fills every gap I had in the client management portion of my business.

Pros

Everything is in one place and it is compatible with Quickbooks. It keeps me very organized and helps me prioritize my workload when not with my clients. Variable kinds of information including photos, retail history, services performed, etc. All the pieces required for stellar customer service. I looked for a long time to find this software at a fair month cost without having to invest thousands of dollars.

Cons

Would really like to be able to search a subject area in the support tab that would allow me to find the solution to my issues. Support staff are great just seems like the help area could take care of a lot of my simple issues if I could find the answers in an online manual. Additionally, would like to see a more in depth treatment notes area within the individual client layout.

[SENSITIVE CONTENT HIDDEN] is amazing

Good. Its nice to have all the info in one centralized resource!

Pros

I have had to reach out to support for a variety of issues and have had the privileged of working with [SENSITIVE CONTENT HIDDEN]. She is awesome. She knows her stuff and when she doesn't know the answer for something, she keeps her word when she says she will create a ticket with more info. She is so sweet and seems to really enjoy her job AND working with people. I cannot tell you how much a blessing she has been! She is patient, kind, thorough, consistent, professional. I wish everyone is customer service was like [SENSITIVE CONTENT HIDDEN]. She should be training everyone in support if she is not already. Just getting to work with her, and knowing she really cares and will answer my questions is so soooo reassuring and makes Aesthetics Pro worth it all on her own. I have spoken with other support and they are nice too but [SENSITIVE CONTENT HIDDEN] goes ABOVE AND BEYOND! Thank you [SENSITIVE CONTENT HIDDEN] For being so upbeat and overall awesome at what you do!!! GREAT GREAT WORK!!

Cons

-Not being able to carry a credit card balance -Ease of use with regards to forms and calendar -how the appointments appear on the calendar can look a bit unclear, would be nice to have it more in the form as shown on "print page" -Easier to set up subscriptions -Have a membership option!! -training videos more in depth regarding marketing with fully executed examples

I have tried almost every booking software that includes medical charting and AestheticsPro wins!

It really has streamlined our company because we are utilizing one software for almost everything. When we opened our second location, it was incredibly easy to add on which made the transition pain free.

Pros

I really like that the software includes booking, medical charting forms, pre and post care, consent forms and a pos system. This is everything that you need to get started.

Cons

The biggest issue I have is getting custom forms created or editing already existing forms. They either cost hundreds of dollars to create a simple form or they take months to get back to you with a quote. The entire point of having an online system is to eliminate the use of paper, but with the limited ability to edit forms, we have to print out paper and upload that into their file.

Mixed Feelings

Overall, we enjoy the software. We wish we could customize more things within the software, such as certain reports. A help menu would also be a welcome addition. However, we do like that we can have multiple levels of access so each employee has what they need but do not have access to unnecessary features as we see fit. Would cautiously recommend this software.

Pros

I love the features available within this software, it is exactly what we needed to begin paperless record keeping with our clients. We like all of the reports we can run & the overall look of the software is great.

Cons

I don't enjoy having to create a "support ticket" to ask simple questions, a HELP website would be great. Often we get a response that "the development team is working on it" when we bring up an issue. Some of the features within AestheticsPro are faulty & need to be updated.

AP is a lifesaver/ timesaver

When I have a question I can make a phone call if they are unavailable I can send an email and they get back with me in a very timely fashion. The staff is exceptionally friendly and helpful.

Pros

Ease-of-use and being able to utilize the online training as well as contact representatives

Cons

Unfamiliar territory! The software has so many functions that I have not been able to discover them all or, even utilize them at this point. But working on it

AestheticsPro Medical Spa

Overall, Maps is easy to use once it is explained. I like it and I know that it offers all kinds of other things.

Pros

I like its easy to use calendar and client research and record keeping.

Cons

It seems that it is difficult to get it to go along with our website. So, we had to create a "call to action" on our website for US to book and not go through the software. I do not really understand the software and was not completely trained on it. I would like to be able to start a new with inventory and learn how to read it PandL sheet , but again not trained.

Very user friendly and easily customizable to specific business needs.

Easy access for our doctor to sign off on charts, easy communication/scheduling between team and clients.

Pros

Internet based software that allows virtual signing of documents anywhere, online file storage, 24 hour ticket support, easy access to account manager, online client portal, accessibility to online and supported training of software, auto appointment reminder emails, control over level of users, employee time clock, multiple calendars, easy reporting

Cons

inability to self-upload specific client forms that are not available in built in form selection, some inconsistencies in programing (specifically in search bar no auto tab to next box), only a few options of merchant companies that integrate.

My experience with this system has been very positive. I learn more and more each day .

EHR , scheduling, marketing, photo storage, system automation,

Pros

This is an all inclusive system that includes EHR, Marketing, Client Portal and ability to import and store before and after photos. I especially like that you can assign a time to a service, assign all consents, intake forms, and treatment records to the service. You can embed a link to the client portal on your website and new and old clients can self schedule via the portal. It will automatically send them the appropriate forms automatically and they can complete them... saving you a ton of time when they arrive for the consultation/treatment. This is one of the most cost effective solutions out there. The training is done via 4 videos. The system is a little different for some and it takes a bit to "think" like it does. You can always request training on a topic and customer service is great.

Great software, user friendly, easy to set up, great reports. Immediate response customer service.

We moved for paper charts to e-records. We were able to get rid of mounds of paper and spreadsheets as this program not only has e-records, my inventory, scheduling (for patients/staff), and marketing tools are all included.!

Pros

The ability to have medical records, inventory control, client scheduling, employee scheduling, and marketing features all in one application. The system is intuitive so it is so easy to use and learn. We have only been using it for about a year, so during the set up process I had so many questions. The support team is very prompt in replying with clear instructions/solutions.

Cons

For the monthly fee and all that is included, it very hard for me to even mention what I like least....but here it is. At the end of every month to properly prepare a financial report we do inventory and need to know the value of inventory on hand. That report (or number) is literally the only one I can't run in the system, so I have to export the inventory numbers and attach the product cost to complete my monthly records.

the aesthetics pro software is a great program but is very cumbersome to learn. Frustrating.

Affordable, once it is set up I might like it, very very hard to set up. Needs a user manual or something.

Pros

There are a lot of great features about this program, marketing, e blasts, scheduling, check out, that are really cool - it is just very slow going and difficult to learn. Support staff are pretty quick about giving answers to your "support tickets" you create. It is cool to chart on your services with the little click on drawings and drop down menus. That part is easy and fun.

Cons

There is no user manual or help screen where you can research topics. This program is so complex to set up, and it literally has taken hours and hours and hours to do. They have training videos, but it is very time consuming to keep watching over and over while trying to set up your software. There has to be a better way, but I guess the low price makes it a do it yourself type of service. There are so many hidden icons, buttons, forms you have to edit and they have out of date lasers, so that is frustrating. You can have the marketing team make specific forms if they don't have what you need but this is at an additional cost, which they did not tell us upfront when we signed up. The template feature for marketing was also very hard to learn.

A Terrific System for Managing our Business

Our experience with Aesthetics Pro has been superb. The training our employees received was very comprehensive, the customer support has been attentive and timely in responding to our needs, and the robust reporting features allow us to make accurate and informed decisions on how to navigate our business. It has been a pleasure working with Aesthetics Pro, and the software has been indispensable in the management and development of our company. I would highly recommend it.

Pros

Easy to navigate, great for managing our business, reporting is flexible and robust, customer service is responsive and comprehensive

Cons

Occasional bugs

Overall the product/service is meeting our expectations as set during the sales process.

Electronic record creation, approval and keeping. The data I can pull out of the reports I am able to manipulate to create robust sales reports.

Pros

The "thin client" internet based access is exactly what we needed. The electronic medical records and on line client forms are great and provide us with time and space savings. They are very client friendly. I like the type of information I can pull out through exported reports, albeit I need to massage the data to get it accurate. Overall the reports have as been very useful for doing financials. The information it provides is very detailed oriented.

Cons

Th.e reports has limitations and could be made more robust and accurate. Client profiling is cumbersome to manage as well as merging client files. You should be able to add client type when creating an appointment. When checking out we can't add same line item for same service but with a different pricing. The lack of automated appointment confirmation VIA test messaging.

Experience as a new user with Aesthetic Pro

Not good....although they quick to respond with their support tickets...they really offer no solutions for the issues that seem simple.... Its too bad...medspas need a very specific type software that works for both the medical side and the front desk . Its too bad this could be an awesome program with some small changes.

Pros

Easy to use...front desk options are pretty descent. They could have some basic features that would make this system awesome..1. Retention report for practitioners...being able to know if the patient booking is a request, non-request helps to see provider retention and is crucial when reviewing your employee....2. marking a patient is in session....only offers arrived... Pop up notes should come up when booking an appointment.

Cons

all the above....but the biggest problem is checking in new clients. When you offer a patient an ipad to fill out their patient registration the first thing that comes up is arbitration agreement....I would think you would want contact info and medical history first...its awkward and a bit off putting to hand a new patient an arbitration agreement first. Ability to upload our own consents...We have been waiting 6 months for the form editing tool that was promised in January. Good luck if you want to use your own consents..arb agreement etc. your stuck with their old archaic forms.... charting is a nightmare.....

Very outdated, unnecessarily complicated and not user friendly at all.

Pros

A lot of functionality integrated in one system. That is about all I can say that is good about this software.

Cons

We have ongoing technical issues and features are not user friendly. Patients complain on a daily bases about the online scheduling system. For example, the updated scheduling system was way overdue and we were looking forward to an easy to use patient experience. BUT, for example, if a day is fully booked, the patient can still click on that day on the calendar. Why not block it out? Once they click on a booked day on the calendar, it just does not show any times and it does not say anything like 'No available appointments today'. So, once the patient gets passed the confusion about why they are stuck at this point, and why there are not times to click on, the patient has to toggle through days and days till finally finding a time slot if you are fully booked for a while. Why not have a button that says 'next available appointment'? We get complaints every day and I am wondering how many clients we have lost because of this new, but still so outdated system. That is just one example of many how outdated this software is. Once, all our services in our service list disappeared except one, and they blamed it on us. There is no App for the doc to quickly check or manage the appointment schedule. I can go on and on. Overall, we signed up with AestheticsPro to make our daily work easier, it has gotten much harder and started to look for another solution.

Frustrating

Basic

Pros

It has the basic features. It can schedule clients, cancel appointments, upload photos, and is web-based.

Cons

Customer support, site going down often, functionality, and the list goes on. I need to submit a support request on an almost daily basis. Speaking to customer support today the person was rude and basically told me if I didn't like the issues I was experiencing I could find a different software program. I have had nothing but trouble with this program since I started using it. It goes down in the middle of the day often. Sometimes it freezes up on tasks right as you're checking out a client, which makes both my company and AestheticsPro look bad. It doesn't have enough functionality for a medical spa to run smoothly. It does have basic functionality, but if you want to do more than just basic functions you're out of luck. I was told today that they are not planning on changing the way they handle their support so at this time, I am not getting satisfactory answers to the issues that I am experiencing. The marketing piece of this software is very lacking and has limited ability. The inventory management system is poorly designed. The administrative functions only work part of the time. I could go on and on. This software has a long way to go before it should be compared to some of the other available options.

Overall it is a good software to use. Sometimes you have to be creative when it comes to invoicing.

Pros

The marketing aspects, the New Rewards Program feature. The EMR, is great and detailed. Makes it easy to know what the patients treatments have been and what you may need to do next.

Cons

I wish it would have a pop up on a patient when you click on them to make an appointment showing if they have a credit that has had to be put in manually, or a note in regard to the patient that the staff needs to know when they are making an appointment or checking them out. Instead you have to go into the patients EMR and look every time. Having a pop up linked to making an appointment or checking them out would be extremely helpful

Good for Charting, Poor Client-facing Software Experience

The customer service rep we spoke with today was AMAZING and really listened to our concerns and issues that were challenging for our business as far as our MAP program goes. He was very knowledgeable! Good customer service goes a long way that's for sure...

Pros

Charting is great, although I wish it automatically saved what you charted including signatures as you went, as we have lost information in the past because it doesn't save.

Cons

The client portal is very difficult for clients to use (we ended up shutting this feature off due to client feedback). The scheduling system is also not very helpful (you can't block client booking 24 hours prior to appointment times, can't reschedule, and clients have to enter info before they can even see their availability). We ended up switching back to Acuity for scheduling so our clients don't have to deal with that part.

Great Product!!!!

The overall experience from Sales to Training has been great. The transition from our sales person to our account manager was amazing. They were always on top of things to make sure we were taken care of. We really like how they do training videos, that way it works around our schedule. Their features are everything we have wanted in our office, we even get some free marketing emails too!! Highly recommend Aesthetics Pro!!

Pros

The marketing features, easy checkout process, being able to watch training videos on our schedule versus having to take time out of our busy day to schedule trainings, the attentiveness of their team, being able to quickly get our questions answered when we do have them, and their E-Records! I could go on and on, I am so glad we found Aesthetics Pro Online!

Cons

Not really a con, but I wish there was a "waiting list" feature. Like a list of patients that would be able to come in on a no show or cancellation. Right now we just have our own office protocol, but this one would make it even easier!

Great system! But a LOT to learn!

I think it’s great, lots to learn, so far, I have learned how to save important documentation, the people who are on the tech help team are incredible! The team assisted me with a few snafu’s that I could not figure out on my own! They were patient, thorough, and had a good way of explaining the different features the software has, and I credit him for helping me understand features that were not so clear to me on the training videos!

Pros

I like that there are forms and your medical director can follow what you are doing, sign orders and that all the consent templates are there! It covers a lot of the legal aspects of doing this kind of work, it has great templates for doing yogurt documentation on each client, and also allows you to categorize clients into groups if that is what you want to do!

Cons

I do not think there is anything “least” to say about it. It DOES have a big learning curve, for me anyway, others may be a little sharper with computer software. it’s all perspective. But It takes me longer to learn this kind of stuff anyway. I CAN see that it definitely covers ALL aspects of running an aesthetic business very well, and when I learn to utilize all it has to offer, I don't think I’m going to remember how I ever survived without it!

Very Useful for Med Spa

The ease of the scheduler is great. Also the VIP rewards feature ended up being really cool.

Pros

I like that it is a cloud based system so that I may access it anywhere--home, on my cell phone, etc. I also like the "ticket" feature. All my concerns are handled timely and efficiently.

Cons

Any cons I come across, I reach out to tech support and it's been fixed! (Mainly not being able to pull up the VIP reward certificates that were emailed.) FIXED thank you!!

Love Aesthetics Pro

Pros

Super functional for daily use in a medical spa environment. The fee is ridiculously very affordable. The lead management system is fantastic especially because you can log in from anywhere.

Cons

Totally frustrating that support doesn't log in to your environment (screen share)and find an immediate solution. Also don't appreciate the fact that you cannot get an immediate phone call with IT support related to your issue. 2 days after you submit the ticket is too long to wait. Custom form development is very expensive

Happy User

The package does what we need it to do. But it does need some revisions. I spoke to [SENSITIVE CONTENT HIDDEN] about this and will be following up with some of my recommendations.

Pros

Ease of use. Pretty much does everything we want our Medical Spa software package to do. Customer Service department is great. Always fast response. [SENSITIVE CONTENT HIDDEN] was fantastic. Passionate about the software and excited to explain it's functionality.

Cons

Lack of reporting capabilities. Certain features are included in the package, but they don't really fulfil their purpose.

Great Product & Service

I’ve been using Aesthetics Pro while working at other spas and for my own. It’s been a terrific experience. Doesn’t require much training at all. Staff seems to self-learn as it’s very user friendly. Great for scheduling and invoicing. Also use reports to balance and reconcile my end of day.

Pros

It’s very user friendly and easy to use. Application covers majority of my needs for the clinic and staff.

Cons

The software seems to have limited applications on certain browsers. Works best on Chrome.

Thanks for being available to help

so far so good -- I appreciate and like the trainers and the tech support people who are trying to help and take their time - It much more time than I expected to get familiar and prep the EMR to be used - Lots of work to add services and prices , etc -- that is a very negative factor -- There should be pre built services /etc and then online one-one help to customize all over the phone . but I am glad I good A Pro

Pros

Integration of pay+marketing+medical record Being online so can be used in anywhere with internet connection month to month subscription no need to download to computer

Cons

-Lots of setting needs to be done - Many setting could be already pre-Load and we only need to edit it . - Should be integrated with much more payment processing companies /options ( not only with Worldpay) - E-Record should have more + easier access to documenting patient's H&P document - Going to office note should have its own tab in main menu so we access, review and document pt information . -Less pricy for multiple provider use -

Glad there are new updates happening!

Overall positive and I feel it's improving

Pros

I like that charting can be viewed from home or the office

Cons

I wish there were saved text options for charting. We have to free hand type all the additional information we need to put in for every client and every treatment, or copy/paste/edit from a word doc. I also wish prior info would flow to new docs (like allergies, etc).

Good product but still with some flaws

Pros

Customer support is great. They answer your questions with in hours. Financial and administrative reports are really good. The interface is fairly easy to use. Love that it is a one shop fully integrative product that takes care of all of my needs

Cons

Somewhat expensive Client portal not intuitive Sending email blasts are very expensive after exceeding your limit Very hard to integrate online appointments

Great with everything except Membership and Subscription Reports

My call was great and very helpful of maximizing the current capabilities... [SENSITIVE CONTENT HIDDEN] was super nice and easy to work with.

Pros

It is fairly easy to use with the new layout

Cons

The lack of reports regarding ACTUAL charges in a month and the lack of labeling the memberships/subscriptions in the report... only has names and numbers... should have a column to label which membership or subscription they are paying for.

Superb

So far we have only experienced phone calls, a fun demonstration, and passed emails back and fourth, but I have had a great experience with AestheticsPro. I am hoping all works out and we end up with them, but if we don't, take my word for it, they are AMAZING! You would not be disappointed!

Pros

Everything! There are so many favorites right now so lets see, I liked the mere fact that you cannot book one machine at the same time. We have 1 hydra facial machine and when I book one Aesthetician under it, the fact that their scheduling won't allow me to book the other at the same time with that one machine is amazing. Yes, I am old fashioned and that impresses me. We don't use this software yet, but are highly thinking on it. I love the design and layout and the customer service is unheard of. They are very professional and so sweet above anything else.

Cons

The only thing is the patient portal is something I don't think we would ever utilize and that is okay. To each their own right? The good news is, we don't have to! I am also hoping we can see patients future/upcoming appointments as it is a big thing in our office with our sweet patients!

Many years of use and only gets better!

I love this software for our medical spa. It gets better every year. I have been using it for about 7 years. I love it!

Pros

Handles everything, very cost effective, you do get a lot for your money, support is very responsive.

Cons

The support team is sometimes a little hard to communicate with. (software engineers!) The marketing section is not as good as constant contact, so I haven't given it up.

Overall Great Program!

Pros

The set up of the program was very straightforward and the training videos were spot on for guiding you through the process. The account specialists was also very helpful with answering all of my questions, and was super patient with me and all my questions!

Cons

The only thing I wished for was for Aesthetics Pro to have training videos specific to training estheticians and providers on how to navigate through the program. The videos for training focus a lot on the admin set up and are long (which were great for me as the admin) but I would like for shorter videos to train my staff.

The experience we've had with AP has been nothing but great!

Pros

We've liked the over all customer support , the quickest I've ever experienced. Very prompt and easy and understood. Our support manager was nothing but helpful and cares about his clients and what best suites their business goals.

Cons

Probably the booking online , would like to see it easier to use, purchase services and or products online .

Review of My Aesthetics Pro

Pros

The software is user-friendly. It is very easy to setup client profiles.

Cons

They offer no onsite training, which would make learning the product much easier/faster.