--- title: "AestheticsPro Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of AestheticsPro. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if AestheticsPro is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/aesthetics-pro-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Medical Spa Software](https://www.softwareadvice.com/category/3851-medical-spa/) / [AestheticsPro](https://www.softwareadvice.com/medical/aesthetics-pro-profile/) / AestheticsPro Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/aesthetics-pro-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/aesthetics-pro-profile/alternatives/) # AestheticsPro User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 682 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.5/5 - Value for money: 4.4/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 457 reviews (67%) - 4 stars: 144 reviews (21%) - 3 stars: 42 reviews (6%) - 2 stars: 13 reviews (2%) - 1 star: 26 reviews (4%) ### Most mentioned pros - It provides a comprehensive platform that helps manage many aspects of an aesthetic practice, including scheduling, patient records, treatment documentation, communication, and checkout processes. - The platform has many useful features for aesthetics and wellness practices, and it offers a strong foundation for scheduling, charting, memberships, and patient management. - Their Patient Management tools have also helped improve workflow efficiency for our team as we continue to grow our weight loss, regenerative health, and aesthetics services. ### Most mentioned cons - We're trying to create a referral program that doesn't really fit with what AP has. - More complex features such as setting up packages and allocating product inventory used as part of a service are less intuitive and require help setting up. - The fact that users get deactivated if they haven’t logged in for the last two weeks. ## AestheticsPro customer reviews Showing reviews 1-25 of 682 (page 1). ### Great customer service and documenting - Overall rating: 5/5 - Reviewer: Joy D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've used aesthetics pro about 5 years now. I find the documenting very easy and great. For quick reference! I especially like that I can change the title of my notes to make it even easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service and documenting are great. [sensitive content hidden] was very helpful. She went above and beyond to help me get my texts working. #### Cons The lack of marketing and some of the forms for newer services are not there but easy enough to make and the marketing aspect is growing quickly! I still have not been able to get my text working though because of something on twilio's end so I had to hire an outside company. #### Reasons for choosing AestheticsPro I liked the documenting better. Aesthetics record was confusing and unnecessary for a smaller practice in boulevard. Didn't have as good documenting #### Vendor response Hi Joy, Thank you for being part of the AestheticsPro community for so many years! We love hearing that our documentation tools have made it easy to keep your records organized and quickly find what you need. We’re also so glad our team went above and beyond to help with your texting setup. We appreciate your feedback on marketing, forms, and texting as well. We’re continually expanding and improving AestheticsPro, and feedback from longtime clients like you is incredibly valuable as we do. Thank you for your continued trust and for recommending AestheticsPro! – The AP Team Replied September 2026 --- ### A Structured, Ever-Growing Software with Great Foundation and Support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Wonderful! It's always a pleasure especially with their US based support. Positive, helpful and adaptive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Their support is the most helpful. Anytime you have a support request, enhancement request or general questions, they are always responsive and knowledgeable. If they don't have an immediate answer, they get back to you in a timely manner. It's great that it's HIPPA compliance, and helpful with patient record management. For the price point, the software makes it attractive enough to stay with the company because of their constant innovations. #### Cons It's not the most suitable for general surgical clinics (i.e. hair restoration). Would be nice to have a bit more generalized surgical additional available. The iPad app also has glitches sometimes when it comes to formatting, which can reflect poorly when working with patients or even training our staff. We essentially have to train them on the glitches. #### Reasons for choosing AestheticsPro Price point, others were too complex and the AP team was always willing to work with us on all our needs. Also the sales team was not pushy as other companies which was actually quite nice. #### Vendor response Thank you so much for this thoughtful review! We’re thrilled to hear that our support team has been such a valuable resource and that you’ve enjoyed seeing AestheticsPro continue to grow and evolve. It means a lot to know our team’s responsiveness, ongoing innovation, and willingness to listen have made a difference for your practice. We also truly appreciate your feedback on the mobile experience and opportunities for additional functionality. Feedback like yours helps us continue building a stronger platform for the practices we serve. Thank you for choosing AestheticsPro and for growing with us! – The AP Team Replied September 2026 --- ### We highly recommend AestheticsPro - Overall rating: 5/5 - Reviewer: Hilary S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have had a great experience with AestheticsPro. It is reliable and very easy to use. We have no concerns. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s very easy to use. I like that the clients have a portal to communicate and that we can text clients. #### Cons Would still like a text marketing system. Maybe breaking down reports more would be nice however I may just need to retrain myself of those features. #### Vendor response Hi Hilary, Thank you for your kind review and for being a valued AestheticsPro client for more than two years! We’re thrilled to hear that the platform has been reliable, easy to use, and helpful in keeping your team connected with clients. We appreciate your feedback regarding text marketing and reporting enhancements. Input from long-time clients like you plays an important role in helping us prioritize future improvements. Thank you for your continued trust and recommendation; we truly appreciate your partnership! –The AP Team Replied June 2026 --- ### Great Program/Valuable - Overall rating: 5/5 - Reviewer: Kim S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I’m very pleased with AestheticPro. It gives me the tools I need to manage my patients and practice efficiently while still being user-friendly and affordable. I especially appreciate the straightforward patient management and charting, along with the quality of the customer support. There are always features that can be improved with any software, but for my practice, AestheticPro has been a great fit and a very good value. I would definitely recommend it to other aesthetics and wellness providers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I’ve been very happy with AestheticPro and feel that it offers excellent value for the money, especially for a smaller aesthetics and wellness practice. The system is easy to navigate, and I really like how simple it is to manage and create patient records, document treatments, and complete charting. It keeps everything organized without making the process feel overly complicated or time-consuming. I’ve also had a very positive experience with their customer support. Whenever I’ve had a question or needed help figuring something out, they have been responsive, friendly, and genuinely helpful. That makes a big difference when you’re running a practice and don’t have time to struggle with software. #### Cons The one thing I would change is the additional cost for text messages after 100. Texting has become such an important part of communicating with patients, particularly for appointment reminders and other routine communication, that I wish more texting was included in the monthly subscription rather than being an additional expense. #### Reasons for choosing AestheticsPro Price and value over there companies and it is tailored for med spas #### Reasons for switching to AestheticsPro I switched because of pricing compared to other competitors #### Vendor response Hi Kim, Thank you for such a thoughtful review! We’re so glad AestheticsPro has been a great fit for your practice and that you’re finding value in the patient management, charting, and documentation tools. It’s also wonderful to hear that our support team has made a positive difference when you need a hand. We appreciate your feedback regarding texting as well. Hearing directly from our clients helps us continue improving the experience as practices grow and their needs evolve. Thank you for choosing AestheticsPro and for recommending us to other aesthetics and wellness providers! – The AP Team Replied September 2026 --- ### “A Loyal Customer Since 2017 – Great People Behind the Software!” - Overall rating: 5/5 - Reviewer: Husna K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’ve been using AestheticsPro since 2017, so I’ve had nearly a decade of experience with the company. During that time, I’ve seen the software evolve, new features introduced, and changes in how the company supports its customers. As a business owner, I understand that no software is perfect. What matters most to me is knowing that when an issue arises, there are people who genuinely care about helping resolve it. I especially want to recognize [sensitive content hidden]. Throughout my experience with AestheticsPro, these individuals have stood out for their professionalism, helpfulness, and dedication to customer service. Having people who take the time to listen, understand your concerns, and assist you makes a tremendous difference. Running a medical spa requires reliable systems, and when something isn’t working properly, it can directly affect our daily operations and client experience. Having knowledgeable and approachable people available for support is extremely important. After almost nine years as a customer, I believe loyalty should go both ways. I hope AestheticsPro continues to recognize and value its longtime customers by offering competitive pricing, ongoing improvements, and consistent customer support. Overall, I appreciate the relationships I’ve developed with the team and the assistance I’ve received over the years. A special thank you to [sensitive content hidden] for their efforts and for making my experience with AestheticsPro a positive one. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I’ve been an AestheticsPro customer since 2017, and what I appreciate most is having a comprehensive system that helps manage the day-to-day operations of my business. From appointment scheduling and client records to treatment documentation, packages, and payment processing, the platform offers many of the tools needed to operate a medical spa efficiently. However, what truly stands out to me is the people behind the software. Over the years, I’ve had the opportunity to work with some wonderful team members, especially [sensitive content hidden]. Their professionalism, patience, and willingness to help have made a difference in my experience as a longtime customer. #### Cons Like any software platform, AestheticsPro has areas that could use improvement. Over the years, I’ve experienced occasional frustrations with certain features, pricing, and the time it can take to resolve specific concerns. As a longtime customer, I would appreciate greater flexibility in pricing, particularly for established businesses that have remained loyal to the platform for many years. I also believe there is room for improvement in communication, follow-up, and ensuring that customer concerns are addressed promptly. That said, I recognize that software continues to evolve, and I appreciate having team members who are willing to listen and work toward solutions. #### Reasons for choosing AestheticsPro I chose AestheticsPro in 2017 because it offered a comprehensive platform specifically designed for medical spas. Having scheduling, electronic medical records, customizable forms, treatment documentation, and payment processing in one system was important to me. The features and customer support made it an attractive choice for managing my business. #### Vendor response Hi Husna, Thank you for your thoughtful feedback and for being a valued AestheticsPro customer since 2017! We're thrilled that our medical spa management software has helped streamline your daily operations, from scheduling and client records to payment processing. We're especially grateful for your kind words about our team. Providing knowledgeable, responsive, and caring customer support is a top priority, and we're happy to hear our team has made a positive impact. We also appreciate your honest feedback regarding pricing, communication, and areas for improvement. Your insights are invaluable as we continue enhancing our medspa software and customer experience. Thank you again for nearly a decade of trust and loyalty. We look forward to supporting your practice's continued success! The AP Team Replied October 2026 --- ### Excellent Support & Continuous Improvements - Overall rating: 5/5 - Reviewer: Michelle A. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great overall experience! Helpful support, easy training, and continuous updates that make work easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We’re very satisfied with AestheticPro! The software provides excellent Security, great Value for Money, and responsive Customer Support. Its Patient Record Management and Patient Records features keep everything organized and easy to access. Payment Processing is seamless, and the Charting tools make our daily workflow much more efficient. Highly recommended for aesthetic practices! #### Cons Honestly, we don’t have any major issues with the system at this point. Any areas we previously felt could be improved have been addressed through new features and updates. As we continue to learn and grow with AestheticPro, we’re very happy with the system and excited to see what comes next. #### Reasons for switching to AestheticsPro We switched from Mindbody because the system felt outdated and didn’t offer the forms and charting capabilities we needed. AestheticPro has provided a much more complete solution for our practice. #### Vendor response Hi Michelle, Thank you so much for the wonderful review and recommendation! We love hearing that the continued updates to AestheticsPro have addressed areas you previously wanted to see improved. Knowing that our charting, patient records, payments, training, and support are helping make your team’s day-to-day work easier is exactly what we strive for. We’re grateful to have you growing with us and can’t wait for you to see what’s next! – The AP Team Replied October 2026 --- ### Strong all-in-one platform for an aesthetics and wellness practice - Overall rating: 5/5 - Reviewer: Davi-Ann F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been positive so far. I chose AestheticsPro after comparing several systems because I needed one platform that could support aesthetics as well as the wellness side of my practice. The system has strong functionality for charting, patient records, photos, memberships, packages, payments, booking, inventory, and follow-up communication. The onboarding process does require time and attention, but the support and training have been helpful as I work through the setup. I am still relatively early in using the platform, so I am continuing to evaluate how well it performs as part of my everyday workflow. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros AestheticsPro offers many of the features I was looking for in one system for a medical aesthetics and wellness practice. I especially like the aesthetic charting, before-and-after photo management, memberships and Beauty Bank features, loyalty points, online booking, treatment packages, inventory tracking, and automated patient communications. The system is built around the needs of an aesthetics practice, which makes the workflow more relevant than a general medical EHR. #### Cons The initial setup takes time and requires a fair amount of hands-on configuration. Some workflows and settings are not immediately intuitive, so I have needed training and support while setting up services, payments, online booking, memberships, and other practice-specific workflows. I would also like some areas of the system to feel more streamlined and easier to navigate without needing additional guidance. #### Reasons for choosing AestheticsPro I chose AestheticsPro because it offered the best combination of aesthetics-specific charting, patient management, before-and-after photos, memberships, packages, inventory, online booking, payments, and automated communication in one platform. It felt more aligned with the day-to-day needs of my aesthetics and wellness practice than the other systems I evaluated. #### Reasons for switching to AestheticsPro I needed a system that was better suited to the workflow of my aesthetics and wellness practice, with stronger charting, patient management, memberships, inventory, online booking, photos, and practice management tools in one platform. #### Vendor response Hi Davi-Ann, Thank you for sharing such thoughtful feedback! We’re thrilled that AestheticsPro is bringing the aesthetics and wellness sides of your practice together in one platform. We know there’s a lot to configure and learn during onboarding, so we’re especially glad our support and training teams have been helpful along the way. We appreciate your feedback on making workflows even more intuitive and look forward to supporting you as you continue getting everything set up for your practice! – The AP Team Replied September 2026 --- ### The Best Aesthetic Software in the Market! - Overall rating: 5/5 - Reviewer: Ardis S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Outstanding and Responsive in every way making our day seamless and enjoyable from scheduling, payroll, inventory, charting, AI and reporting. They have thought of everything! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Secure, relational database for reporting, intuitive and provides all in one features and functions for a seamless experience. In addition the support has been incredible over the past 9 years of use. #### Cons A few things like AI .phrases had to be done manually/outside but those features have been added and have not raised my cost! #### Reasons for choosing AestheticsPro All inclusive functions to make my day much easier #### Vendor response Thank you so much, Ardis! Nine years with AestheticsPro means a great deal to us, and we’re thrilled to hear the platform continues to make your day-to-day easier. We especially love hearing that newer tools like AI and Dot Phrases have added even more value to your workflow. Thank you for recognizing our team, continued innovation, and commitment to providing an all-in-one solution for your practice. We truly appreciate your longtime trust in AestheticsPro and look forward to continuing to grow alongside you! – The AP Team Replied September 2026 --- ### First time user - Overall rating: 4/5 - Reviewer: Gretchen C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Neutral so far until I can get it to integrate with my website and I start to see some results, including EMR and ease of booking and rebooking as well as client communications for events. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Unsure, I just had my client list added. I think I will lie it better when it is built out and I can start to see the functionality and use the EMR. #### Cons I could not hear some of the trainers. The training for some aspects was very fast. The tutorials were somewhat unclear as it is quite complicated in function. #### Reasons for choosing AestheticsPro it was recommended by another user, plus the draw of medical records and client communications. #### Reasons for switching to AestheticsPro Professionalism, more functionality, more users #### Vendor response Hi Gretchen, Thank you for sharing your feedback! We appreciate your patience as you get everything set up and are glad our support team has been helpful. We also appreciate your feedback on the training experience and hope AestheticsPro becomes even more valuable as you begin using more of the platform. –The AP Team Replied September 2026 --- ### Tammy McKinley/Office Manger - Overall rating: 1/5 - Reviewer: Tammy M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered We may not want to keep the software. A 15min call each week is not enough nor is only an hour of training. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros We don't know, no training and support is lacking. I had to rebuild the system and yesterdays training concentrated on administrative with staff. We were not able to go over any charting/evisit and escribe. #### Cons The trainer was slow and was not feeling well. We did not get through the training on charting at all. #### Reasons for choosing AestheticsPro A simplier experience and cost. The sales guy was great #### Reasons for switching to AestheticsPro Cost and we did not need alot of bells and whistles that mod med had. #### Vendor response Hi Tammy, We’re sorry to hear that your onboarding experience did not meet your expectations. We take this feedback seriously and reviewed the training session referenced in your review. Our records and review of the session reflect some differences from the experience described here, but we understand that onboarding a new system can take time and that every team’s training needs are different. Our goal is to make sure clients feel confident using AestheticsPro, and our team remains available to provide additional guidance with charting, ePrescribe, and other areas of the platform as needed. We appreciate the opportunity to continue supporting your team. – The AP Team Replied September 2026 --- ### I trusted the reviews - if you love a system that you need to document the same thing mulptipe time and hope it saves - this is the system for you - Overall rating: 5/5 - Reviewer: Deborah H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Beyond frustrating. I starred it a 5 so it would be seen. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It seemed efficient when we first started with it, read all the reviews which were great...that makes you wonder... #### Cons Having to chart the same thing multiple times, the info doesn't save half the time, some days I've charted 3-5 times on the same chart, if you love charting and love to do it muptipe times on the same chart then this is the program for you. In the middle of typing it logs you out 'due to inactivity'! In the middle of typing. Having to ask customer support for the same thing over and over again with no resolve; they would consistently get back to you , without an answer asking about your browser, settings etc even though this was answered every time and set up in the way they asked us to, almost like they were evading an answer as it was rare an issue was ever resolved. They'll then close your ticket if you don't respond in enough time for them, like they expect you to serve them vs them serving you for the service you've paid for. They did a major update, we thought this was going to make it better, unfortunately this didn't fix any of the issues we were consistently had and made for more issues with the functionality of what was previously working. Too many bugs and glitches to name #### Reasons for switching to AestheticsPro Accuro at the time, not sure about now, was not able to handle paid services only direct billing to insurance etc #### Vendor response Hello Deborah, We appreciate your feedback as we continue to grow and improve our software. We are sorry to hear you have been experiencing frustrations in tandem with your business processes. Our team strives to provide consistent communication with troubleshooting and resolution methods. If a screenshare would help address your concerns in real-time, please reach out to our support team to arrange one. They are ready to assist and find a resolution. Your candid feedback is invaluable to us and helps shape our improvements. Thank you. The AP Team Replied January 2025 --- ### Blaire’s Review - Overall rating: 4/5 - Reviewer: Blaire S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. To be honest in the beginning I struggled because I thought it wasn’t as user friendly as I was used to. I do feel with each “upgrade” thing are getting better. And as I said earlier, I wish the AP markerting templates were more modern looking and user friendly. I also would like to be able to go back to a chart once an invoice is opened. Having to use two different screens is a pain. Sometimes I need to be in the person chart to see if we are discounting or what the exact name of the service is I am adding to the invoice. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like that it went over the basics, I learned to use AP based on how other staff members where using it but they weren’t necessarily utilizing every feature that was shown. I like seeing it from the provider/admin and the client prospective. It’s was helpful to know why its important to have certain things in place. #### Cons The only thing I didn’t like about it was some area covered didn’t make sense for my practice, they weren’t things I could utilize. I also really wish the AP marketing templates were more modern looking. #### Reasons for switching to AestheticsPro I switched only because I came over from a different practice. #### Vendor response Hi Blaire, thank you for sharing your experience! We’re glad to hear things have improved over time and that you’re finding value in the platform. We appreciate your feedback on usability and marketing templates—this is helpful as we continue to refine the experience. –The AP Team Replied May 2026 --- ### Canadian customer for over 4 years - Overall rating: 4/5 - Reviewer: Michelle A. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience has been very positive. The system is easy to use, well organized, secure, and packed with features that support our clinic’s daily operations. While there are a few areas we’d love to see improved, the functionality, support, and ongoing updates make it a valuable part of our practice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We’ve had an excellent experience using AestheticsPro in our clinic. The system is incredibly easy to use, well organized, and has a clean, professional look that makes day-to-day operations smooth and efficient. Everything feels intuitive, which makes training staff simple and stress-free. One of the standout features for us is the comprehensive client records and charting functionality. Having detailed, secure client data all in one place gives us complete confidence in both compliance and organization. The photo feature is also fantastic—it allows us to easily document treatments and track progress, which is invaluable in an aesthetics setting. We’re especially impressed with their support system and training videos. The team is responsive, helpful, and truly committed to making sure clinics succeed with the software. It’s also great to see new features being released more frequently—this shows they are continuously improving and evolving the platform. Overall, AestheticsPro has been a powerful, secure, and beautifully designed solution for our clinic, and we couldn’t be happier with it. #### Cons While we’re very happy overall, a few areas could be improved. We don’t love being charged extra for text message reminders and email communications. It would also be helpful to have a view-only option for client documents instead of needing to download them each time. Lastly, having a tagged before-and-after photo gallery to easily showcase results during consultations would be a great addition. #### Reasons for choosing AestheticsPro Not worth leaving, other systems either had missing features and cost more. #### Reasons for switching to AestheticsPro Not worth leaving, other systems either had missing features and cost more. #### Vendor response Hi Michelle! Thank you so much for the thoughtful and detailed review, and for being part of the AestheticsPro community for over four years! We’re thrilled to hear the platform has helped streamline your clinic’s operations and that our support team and training resources have made a positive impact. We also appreciate your suggestions around document viewing, communication costs, and photo organization. In fact, based on feedback like yours, some of these improvements are already in the works as we continue evolving the platform. Thank you again for your continued trust and support. -The AP Team Replied March 2026 --- ### User Friendly - Overall rating: 5/5 - Reviewer: Nikki m. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would say the platform has been very easy to navigate and user-friendly from the beginning. Everything is organized in a way that makes it simple to find what I need without confusion or frustration. One thing that has really stood out to me is the level of customer service and support. Anytime I’ve had a question or needed assistance, the team has been extremely friendly, professional, and very prompt in responding. It’s reassuring to know that help is available quickly when needed, and that has made my overall experience much more positive and stress-free. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The training sessions have been extremely helpful and informative. The team does an amazing job walking you through the platform step-by-step, making everything easy to understand and apply. They thoroughly explain each feature, how it works, and how it can be effectively incorporated into your company’s daily operations. The support, patience, and detailed guidance provided during training have made the onboarding experience smooth, professional, and very valuable. #### Cons Wish it had AI so i could make service packages and descriptions and I wish it had the booking link that didn't look like a long code. #### Reasons for choosing AestheticsPro The sales rep was amazing and made me feel like this was going to be a easy set up and it was. #### Vendor response Hi Nikki, Thank you for your wonderful review! We’re so glad to hear that our training team helped make your onboarding experience smooth, informative, and stress-free. Providing the guidance and support our clients need to feel confident using AestheticsPro is always our goal. We also appreciate your feedback regarding AI-assisted content creation and booking links. Suggestions like these help guide our future enhancements as we continue to evolve the platform. Thank you for choosing AestheticsPro; we’re excited to be part of your continued success! –The AP Team Replied June 2026 --- ### Revitalize Review - Overall rating: 5/5 - Reviewer: Hunter P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Wonderful!! The staff is lovely and not once have I had to talk to an automated voice, they offer their own AI helper to get through set up while alos scheduling calls for check ins and tricks ot make things run smoother! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very helpful and communicative! [sensitive content hidden] were so great to work with! This system offers all of my demands and more, making things simple with no hidden fees and a very inclusive price structure! Scheduling is easy and aesthetic to view and patient records are easy to access and shar through the patients individual portal #### Cons I don't have any complaints so far, everyone has been easy to work with, kind and understanding. Maybe making sure training people aren't repeating each other too much but then again, some people need to hear it twice #### Reasons for switching to AestheticsPro OptiMantra makes you make for each little thing, per provider, messaging, emails, charts, etc. not membership friendly at all. this is literally $9 more in grand total and does way more than Opti #### Vendor response Hi Hunter, thank you for the thoughtful review! We’re so glad to hear you’ve had a positive experience with both our team and the platform. We also appreciate your feedback on training. This is incredibly helpful as we continue to improve. – The AP Team Replied March 2026 --- ### Medical Doctor - Overall rating: 1/5 - Reviewer: Anace S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros They have an app. Fast to up. Easy to write notes. Able to take picture and upload them directly to the chart. #### Cons Difficult to navigate through out the EMR. Difficult in processing payments. Arcachic system. Very convoluted, difficult to reach to navigate. Not user friendly. Recently they increased their prices. Difficult to view photos. Difficult to built your notes. Not a lot of customization #### Reasons for choosing AestheticsPro price wise. it was cheaper and we were just opening #### Vendor response Hi Anace, thank you for your feedback, we truly appreciate you taking the time to share your experience. We’re sorry to hear about the challenges you’ve encountered. It looks like our team has been working to connect with you, and we’re glad to see a training session is scheduled. We’re confident we can help simplify your workflow, improve navigation, and address the concerns you mentioned. Your feedback is important to us, and we’re committed to making sure you have a much better experience moving forward. -The AP Team Replied March 2026 --- ### HAPPY HAPPY HAPPY - Overall rating: 5/5 - Reviewer: Jamie C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall i am very happy. Staff is amazing and constantly getting better on a daily basis. Every update is an adventure. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros AestheticsPro is always adapting and making quality changes and upgrades to its platform. Consistent support and quick answers aways. #### Cons That i havent figured out everything about it that can make my practice as easy as it could be yet. If I had one want it would be that i could insert videos into emails. #### Reasons for choosing AestheticsPro Just had a better more expandable platform for growth #### Vendor response Hi Jamie, we love the enthusiasm—thank you! It’s great to hear you’re enjoying the platform and seeing the value in ongoing updates. We appreciate your feedback on video in emails and are always working to expand what’s possible. Thanks for being part of AP! –The AP Team Replied May 2026 --- ### Love using AP - Overall rating: 5/5 - Reviewer: Ashley M. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I love Aesthetic Pro. I love the software and the features that it offers. The trainers are very nice and knowledgeable and always available to help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All of the trainers are very knowledgeable and I love that I can get help at any time. Everyone is super helpful! #### Cons Super happy with everything no complaints. This is my second year with this company and I love everything that they are doing. #### Reasons for choosing AestheticsPro The pricing and the ease of using the software #### Vendor response Hi Ashley, thank you so much for your kind words! We’re thrilled to hear how much you’re enjoying the platform and that our training and support team has been there for you every step of the way. We also appreciate your continued trust in us over the past two years. Thanks again for being part of the AestheticsPro community! – The AP Team Replied May 2026 --- ### Aesthetics Pro for Med Spas - Overall rating: 4/5 - Reviewer: Brian S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We use AP as our foundational platform at multiple med spas because it makes it simple to toggle from one to the other to view calendars, revenue, etc. Reporting is often frustrating to understand where some of the numbers are coming from and the occasional offline issues can be challenging - but overall, every platform has it's pros and cons so you need to pick your horse. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros User interface is well designed and easy to get staff trained for basic functions like appointment making, editing, etc. Inventory control is user friendly. Many other platforms don't integrate charting and patient forms in the user friendly way AP does. #### Cons More complex features such as setting up packages and allocating product inventory used as part of a service are less intuitive and require help setting up. Also gift card feature needs a lot of work. Accurate Revenue/Performance reporting requires extensive (and expert) setup to provide real numbers. #### Reasons for switching to AestheticsPro We were using AP in other operations and found the Zenoti platform less user friendly - although the gift card feature(s) were far superior to AP #### Vendor response Hi Brian, Thank you for sharing your detailed feedback. We’re glad you find the interface easy to use, especially for staff training, inventory, charting, and patient forms. It’s great to hear AP helps you manage multiple locations with ease. We also appreciate your input on packages, inventory allocation, reporting, and gift cards. Your comments help us focus on making these features more intuitive. Thanks for trusting AP as your foundational platform and for helping us get better with each update. Wishing you the best in business! - The AP Team Replied September 2025 --- ### Excellent Customer Support - Overall rating: 5/5 - Reviewer: Shawna J. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great! I have been with them for almost 4 years now and don't plan on leaving. Very user friendly system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support is wonderful! [sensitive content hidden] is always very helpful answering all of my questions and getting back to me in a timely manner #### Cons Nothing stands out. The platform is user friendly and the help desk is always great in responding to inquiries. #### Reasons for choosing AestheticsPro Functionality mostly, but also love the reports that I can run. #### Vendor response Hi Shawna, thank you for your continued trust and support over the years! We’re thrilled to hear our team has been helpful and that the platform is meeting your needs, especially with reporting. We truly appreciate you! – The AP Team Replied April 2026 --- ### Hastle-Free & Stress-Free - Overall rating: 5/5 - Reviewer: Isabel A. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far I've been enjoying AestheticsPro and all the touch points that they make to ensure the onboarding process is as smooth as can be with ongoing customer support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I appreciate how straight forward and complex free AestheticsPro is making it a faster and smoother process to schedule patients and have them be stress-free when it comes to filling out intake forms/consent forms. #### Cons So far I don't have a feature that I don't like the "least" however being able to add a tag to patient photos to then be able to be searched based on service type for marketing purposes would be amazing. #### Reasons for choosing AestheticsPro The features and direct forward features made it a no brainer for us especially when it comes to digitally charting #### Vendor response Hi Isabel, thank you for your detailed and thoughtful review! We’re so glad to hear the platform has helped create a smoother, stress-free experience for both you and your patients. We also love your idea around tagging patient photos for search—great feedback that we’ll be sure to share with our development team. We appreciate you being part of the AestheticsPro community! – The AP Team Replied April 2026 --- ### LOVE APRO and the whole APRO support!!!!! - Overall rating: 5/5 - Reviewer: Sarah M. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been seamless in getting up and running. They are even receptive to my ideas that I think of. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support is incredible and everything is user friendly and inclusive of everything needed for my medspa business. #### Cons There is nothing I dislike. Apro has evolved and improved even in the short time I've had my account. #### Reasons for choosing AestheticsPro ease of use in the trials of them both and reviews #### Vendor response Hi Sarah, Thank you so much for the love! We’re thrilled to hear AestheticsPro has been seamless for your medspa and that our support team has made such a positive impact. It means a lot that you’ve seen the platform evolve and that you feel comfortable sharing your ideas with us — that feedback helps us continue improving. We truly appreciate your business! -The AP Team Replied February 2026 --- ### Provider feedback - Overall rating: 5/5 - Reviewer: Kelsey C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been great as a provider with documentation as well as booking clients. For the most part it is very easy to use, new updates are making it more streamline which we like. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the convenience aspect of everything being in one place for our clients EMR. It is easy to chart on as a provider. #### Cons I wish the "book now" appointments alerted us somehow and not just went in the "bell" at the top. If a pop up came up, it would be easier for us to see in real time. #### Vendor response Hi Kelsey, thank you for your thoughtful feedback! We’re so glad you’re enjoying the convenience of having everything in one place and that charting has been easy for you. We appreciate your suggestion around real-time booking alerts—that’s great insight, and we’ll be sure to share it with our team as we continue improving notifications. Thanks again for being part of AestheticsPro! –The AP Team Replied May 2026 --- ### New and improved AP - Overall rating: 5/5 - Reviewer: Kamand S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. New advances and help icons are very helpful to maneuver around the software. Live help is only a phone call away and agent are very easy to work with #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like Aesthetics pro for our aesthetic software because it is simple. I have worked with more complicated softwares that took so much time to learn. Theu have made some improvements toit that has help a lot. I also think it is a good value for the money #### Cons It is still a basic software but it is growing. I am hoping advancement in the software will come more quickly #### Reasons for switching to AestheticsPro Zenoti was too difficult to use and learn #### Vendor response Thank you, Kamand, for your review! We’re glad to hear that AestheticsPro’s simplicity, value, and recent improvements have made a positive impact on your practice. It’s also wonderful to know that our support team and help resources have been helpful along the way. Thank you for being part of the AestheticsPro community! –The AP Team Replied June 2026 --- ### Solid, It has more going for it then not. - Overall rating: 4/5 - Reviewer: Sherri K. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Although it is not perfect - the system has enough going for it - that making a change would be painful. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Patient records, charting, record management is its strength. We have no complaints as a records system. The consent forms are great. There seems to be limitless photo record capacity. #### Cons The marketing component needs help. I recently sent a newsletter out to our entire client list, I learned that the system does NOT remove duplicate email addresses, and will send the same email to the same address, say for a husband & spouse that use the same email address. And when you are charged for each email, this is really unfortunate - as we don't NEED it to go to the same one twice! I have had difficulty creating email templates, copy & pasting into a template causes issue with the formatting. Some times when I would make edits, and save them, the system would sometimes save them or it might choose to delete that box....It definitely needs help. #### Vendor response Hi Sherri, Thank you for attending the webinar and sharing your honest feedback. We’re happy to hear you found value in our records management, charting, consent forms, and photo storage capabilities. We also appreciate your suggestions regarding marketing tools and template management. Feedback like yours helps us improve both our platform and training resources. Thank you for taking the time to share your experience! –The AP Team Replied June 2026 ## More reviews [Next reviews](https://www.softwareadvice.com/medical/aesthetics-pro-profile/reviews/?page=2) --- AestheticsPro Reviews, Pros and Cons - 2026 Software Advice