AestheticsPro Software

AestheticsPro Software

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About AestheticsPro

AestheticsPro is a cloud-based, HIPAA compliant medical spa management software solution that offers staff and calendar management along with client management, a point-of-sale and marketing tools within a suite. The staff management feature allows users to manage employee timesheets, payroll, commissions and tips. With staff calendars, users can manage staff scheduling and avoid instances of overbooking. AestheticsPro enables users to store all client information in HIPAA-compliant charts. Users can sign in from any device and access records from any location. The software also offers marketing management, which allows users to track leads and run targeted email campaigns for customer acquisition. With the accounting module, users can generate real-time updated sa...

AestheticsPro Pricing

AestheticsPro offers 3 editions: Solo Provider: $125/month; Enterprise: $185/month; Enterprise Plus: $245/month

Starting price: 

$125.00 per month

Free trial: 

Available

Free version: 

Not Available

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Secure EMR with photo mark up tool.

AestheticsPro User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4.5

Customer support

4.5

Functionality

4

Showing 1 - 5 of 302 reviews

User Profile

Lynnea

Verified reviewer

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2018

Launching and Running a Medical Aesthetics Practice with Aesthetics Pro

I am extremely pleased with this remarkably comprehensive software - since it helps manage the medical, financial and marketing aspects of the practice. I purchased this software before launching a startup, and Aesthetics Pro has facilitated smooth operation in almost all facets of the practice. The EMR forms and templates have easily edited text and graphics. The side-by-side photo gallery, which can marked, is also simple to use; the staff spends comparatively little time creating comprehensive medical records. Clients can access discharge instructions from the client portal, or we can email them easily if left behind. We will take advantage of online booking and in-application messaging as we grow. But what really separates Aesthetics Pro from other EHRs is the seamless integration of marketing efforts and lead tracking. The increased efficiency (reduced staff time on redundant data entry) using a program that merges marketing software with EHR software. The lead list database in Aesthetics Pro has been crucial to our growth and success – converting a lead to client takes one click. Besides being able to send email blasts within the EMR, we can monitor the effectiveness of of all of our marketing campaigns – from print to digital to meet-and-greets. We’re also now able to track our referring clients, so we know those who like recommending us to others. Aesthetics Pro’s inventory tracking is also invaluable. Highest praise for this well-crafted, robust software.

Pros

Tracks, manages and markets to new leads- including email blasts & touchpoints Excellent EMR Inventory tracking Tracks efficacy of our marketing efforts to determine ROI Metric reports are simple to generate Tracks patient referrals and marketing effort effectiveness via rewards tracking Dashboard tracks patient balances and services remaining in packages easily Easy to create pop up notes for informal communication re: patient Option to fully integrate the website and the practice management software Frequently adds new features to augment quality of patient care and marketing Scheduling by staff member, room and device helps avoid scheduling errors

Cons

The patient's allergies list/profile does not appear in the patient's dashboard, and does not pop up in any way while writing the patients' medical notes. Same for emergency medical contact. The training information comes only video format, so its difficult to look up the answer to specific 'how to' questions after the videos have been viewed. Fortunately, the support staff is extremely prompt responding to both basic and complex queries via an in-application communication system - so these questions are quickly answered. The way the consent and discharge forms are currently structured, we can alter existing forms, but cannot create or add new ones.

Response from AestheticsPro Online

Thank you Dr. Villanova!! This is great info!

Replied August 2018

Meredith

Company size: 2-10 employees

Industry: Medical Practice

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2020

Tech support knowledge

Pros

All needed features for managing inventory, medical records, marketing, scheduling and running reports are in one place. I LOVE the new e-record creator.

Cons

No available text marketing that aligns with email marketing; non-editable text reminder; patient portal is not user friendly. Please add a text (checkbox) box signature option (in lieu of the signature pad) for the e-record creator feature. Also, for the e-record creator, please add the option of importing images for treatment records so that we can create non-static forms for injectables etc. Additionally, I think that an app for our handheld devices would be an excellent feature, that I really miss having with my old Vagaro software.

Reasons for switching to AestheticsPro

To have electronic medical records in the same location as the other features.

Response from AestheticsPro Online

Thank you Meredith! We will be have image support for the E-Record Creator very soon! All the best, -AestheticsPro Team

Replied May 2020

Lesley

Company size: 2-10 employees

Industry: Medical Practice

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2022

Easy to navigate and amazing customer service

We are excited to utilize the E- Records option. It’s very easy to use. All the customer service and tech support get back right away. Any problems are easily addressed and fixed.

Pros

The customer service is amazing. Any time there’s an issue the support team answers very quickly. Also our rep [SENSITIVE CONTENT] is very knowledgeable and great at communicating. They employees are very friendly and helpful. The system is very easy to use.

Cons

Having to upgrade multiple times to utilize different features.

Response from AestheticsPro

Lesley, thank you for your recent review of AestheticsPro software! Our Support Services team strives for excellence in customer service, and your rave review of their efforts is appreciated. Thank you again for your review! - The AestheticsPro Team

Replied July 2022

Beth

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
4

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

March 2022

Overall great for a med spa - just needs some enhancements

There really are no products on the market that perform all of the functions a med spa needs to be fully integrated and operate smoothly. I believe when compared to other products AestheticsPro has all of the necessary elements, however, it could just use some refinements, tweaks, and updates to make it the obvious #1 choice in the market.

Pros

Managing Staff Scheduling and Payroll. Managing inventory. Integrated credit card processing, training videos. That being said, I wish there was a report for payroll that would tell me hours, commissions, and tips all in one report by staff member. Currently I have to run 3 reports and use pivot tables to calculate the commissions and tips per staff member. I wish the inventory manager would allow us to produce a PO based on what we need to replenish. The CC fees with the integrated vendor are higher than our banks and other providers. I wish the vendor didn't have to be limited to one option. I also wish that the software had an APP version so it was more mobile friendly. I would love for my team to be required to chart and add products in order for the client to check out. This would require an easy workflow that works well on small screens.

Cons

Overall the software meets most needs there are just enhancements that should be considered to ease the workflow of the users. Specifically, managing the sign off of records by the Medical Director and communicating with team members when charts need to signed. Overall charting could be improved. I've also noticed that forms made in the e-record tool do not work with safari. So our Clients using an ipad or iphone can struggle to sign all of their online forms. Improved patient messaging notifications would be helpful, as well as seeing the messaging on their chart.

Reasons for choosing AestheticsPro

It has all of the functions you need to operate a medical spa. It simply needs some enhancements to the workflows.

Response from AestheticsPro

We appreciate your review, Beth! We received your feedback, and enhancements are currently underway! Thank you for your continued business, and we look forward to meeting your business needs in 2022 and beyond. - The AestheticsPro Team

Replied April 2022

Kathy

Company size: 11-50 employees

Industry: Medical Practice

Time used: Less than 12 months

Review Source

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
3

Value for money

out of 5
1

Customer support

out of 5
2

Functionality

out of 5

July 2020

Clunky and Buggy

Pros

My practice has used Aesthetics Pro for over 6 months now. While it is certainly an upgrade from pen and paper (what we used before!) I wish we had chosen a different software altogether. Because the upfront on-boarding is so cumbersome, it will be difficult to switch platforms now. From the beginning, the user experience has not been great. Having patients complete forms through their "portal" on an iPad is a frequent source of frustration for our clients. Additionally, if they forget to hit the obscure "save" button at the bottom, the system does not save the forms. Their customer service, which we need to use often due to bugs in their platform, is defensive and not client-oriented. For the past two weeks, we have been unable to modify staff schedules in the system so our front desk has had to keep track of schedules using pen and paper. When we tried to elevate this issue, we were told by a senior account liaison that this issue was not an "urgent matter". The main reason we got Aesthetics Pro was for their scheduling capability, so it's hard to image what kind of issue would be more urgent. Avoid this software at all cost!

Cons

Not user-friendly for staff or patients. Customer service is not client-oriented. Software often has bugs that limit functionality. Features are not very dynamic or customizable.

Response from AestheticsPro Online

Hi Kathy, We apologize you're unhappy with AestheticsPro. We want to ensure proper use of our product allowing you to grow your business as so many other Medical Spas have. We see that your onboarding session is still available, we strongly recommend completing this important first step. Upon account activation, we provide unlimited access to training videos, 1 hour onboarding session, 2- 30 minute Q&A sessions, & unlimited access to the support ticketing system with additional training available upon request. We'd love to get some time scheduled. We understand the staff scheduling issue has been resolved. Regarding the iPad issue, we apologize for taking longer than it should have. Senior Management is aware and we'll ensure prompt resolution is taken. Your account liaison did advocate on your behalf and provided a discount. Our success is dependent on your success. Please reach out directly with future issues or questions. Sincerely, The AestheticsPro Team

Replied July 2020

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