About AestheticsPro

Aesthetics Pro Online is a cloud-based, HIPAA-compliant medical spa management solution that offers staff management, calendar management, client management, point-of-sale and marketing management functionalities within a suite.

The staff management feature enables users to manage employee timesheets, payroll, commissions and tips. With staff calendars, users can manage staff scheduling and avoid instances of overbooking.

Aesthetics Pro enables users to store all client information in HIPAA-compliant charts. Users can sign in from their devices and access records from any location.

The product also offers marketing management, which enables users to track leads and run targeted email campaigns for customer acquisition. Users can also integrate th...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

227 Reviews of AestheticsPro

Average User Ratings

Overall

4.32 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(124)

124

4 stars

(68)

68

3 stars

(16)

16

2 stars

(6)

6

1 stars

(8)

8

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 227 results

August 2018

User Profile Picture

Lynnea from Balance Medical, PLLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Launching and Running a Medical Aesthetics Practice with Aesthetics Pro

I am extremely pleased with this remarkably comprehensive software - since it helps manage the medical, financial and marketing aspects of the practice. I purchased this software before launching a startup, and Aesthetics Pro has facilitated smooth operation in almost all facets of the practice. The EMR forms and templates have easily edited text and graphics. The side-by-side photo gallery, which can marked, is also simple to use; the staff spends comparatively little time creating comprehensive medical records. Clients can access discharge instructions from the client portal, or we can email them easily if left behind. We will take advantage of online booking and in-application messaging as we grow. But what really separates Aesthetics Pro from other EHRs is the seamless integration of marketing efforts and lead tracking. The increased efficiency (reduced staff time on redundant data entry) using a program that merges marketing software with EHR software. The lead list database in Aesthetics Pro has been crucial to our growth and success – converting a lead to client takes one click. Besides being able to send email blasts within the EMR, we can monitor the effectiveness of of all of our marketing campaigns – from print to digital to meet-and-greets. We’re also now able to track our referring clients, so we know those who like recommending us to others. Aesthetics Pro’s inventory tracking is also invaluable. Highest praise for this well-crafted, robust software.

Pros

Tracks, manages and markets to new leads- including email blasts & touchpoints Excellent EMR Inventory tracking Tracks efficacy of our marketing efforts to determine ROI Metric reports are simple to generate Tracks patient referrals and marketing effort effectiveness via rewards tracking Dashboard tracks patient balances and services remaining in packages easily Easy to create pop up notes for informal communication re: patient Option to fully integrate the website and the practice management software Frequently adds new features to augment quality of patient care and marketing Scheduling by staff member, room and device helps avoid scheduling errors

Cons

The patient's allergies list/profile does not appear in the patient's dashboard, and does not pop up in any way while writing the patients' medical notes. Same for emergency medical contact. The training information comes only video format, so its difficult to look up the answer to specific 'how to' questions after the videos have been viewed. Fortunately, the support staff is extremely prompt responding to both basic and complex queries via an in-application communication system - so these questions are quickly answered. The way the consent and discharge forms are currently structured, we can alter existing forms, but cannot create or add new ones.

Response from AestheticsPro Online

Replied August 2018

Thank you Dr. Villanova!! This is great info!

May 2020

Meredith from New Life Aesthetics Pa

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2020

Tech support knowledge

Pros

All needed features for managing inventory, medical records, marketing, scheduling and running reports are in one place. I LOVE the new e-record creator.

Cons

No available text marketing that aligns with email marketing; non-editable text reminder; patient portal is not user friendly. Please add a text (checkbox) box signature option (in lieu of the signature pad) for the e-record creator feature. Also, for the e-record creator, please add the option of importing images for treatment records so that we can create non-static forms for injectables etc. Additionally, I think that an app for our handheld devices would be an excellent feature, that I really miss having with my old Vagaro software.

Reasons for Switching to AestheticsPro

To have electronic medical records in the same location as the other features.

Response from AestheticsPro Online

Replied May 2020

Thank you Meredith! We will be have image support for the E-Record Creator very soon! All the best, -AestheticsPro Team

April 2021

GARY from GARY E RUSSOLILLO MD PC

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2021

COMMENTS

OVERALL IS GOOD !! CUSTOMER SERVICE TEAM IS GOOD MAKE IT EASIER TO CONTACT TEAM ON A CALL RATHER THAN GOING THROUGH THE SPANISH INQUISITION GIVE US A NUMCER WHICH WOULD AUTOMATICALLY POPULATE OUR INFORMATION PLEASE MAKE IT POSSIBLE TO PRINT OUT A MONTH OF APPOINTMENTS ON ONE SHEET RATHER THAN A WEEK ONLY

Pros

THE MOST IMPORTANT FEATURE IS CUSTOMER SUPPORT SERVICE - AND THAT IS [SENSITIVE CONTENT HIDDEN] -SHE IS FANTASTIC AND HELPS US MOVE SMOOTHLY WITH THE SOFTWARE- SHEI S A COMPLIMENT TO YOUR SOFTWARE AND YOUR ORGANIZATION!!!!!

Cons

YES INTEGRATION WAS MORE DIFFICULT THAN EXPECTED-THERE ARE MANY LITTLE THINGS THAT CAN BE IMPROVED TO MAKE IT EASIER IN EVERY DAY LIVING-WE HAVE SENT SEVERAL SUGGESTIONS BUT HAVE NOT SEEN ANY YET - YOU HAVE MADE A NEW HOME PAGE WHICH WAS ALRIGHT BUT NEGLECTED OTHER THINGS THAT THE PEOPLE AT THE SUPPORT NUMBER SAY ARE COMING. -IT WOUOLD BE NICE TO BE ABLE TO SEE AND SEARCH MORE THAT A HUNDRED NAMES -YOU CAN ON SCROLL DOWN MORE THAN A HUNDRED -SMALL THINGS LIKE WHEN YOU ARE ENTERING A DATE HAVE IT CLICK OVER TO THE NEXT FIELD AUTOMATICALLY- -MAKE IT EASIER TO ENTER PHOTOS FROM CAMERA OR PHONE -I CAN GET A LIST IF YOU PREFER-THIS IS MEANT IN A HELPFUL WAY AND NOT JUST COMPLAINING -THER ARE THINGS THAT COULD BER ADDED THAT WOULD MAKE IT EVEN MORE DESIRABLE TO THE MEDICAL FIELD-WHICH IS A HUGE MARKET AND EXPENSIVE-THIS WOULD BE ESPECICLLY (ADD SPELL CHECKER TO THE PROGRAM) USEFUL TO THE PRIVATE PRACTITIONER

Reasons for Choosing AestheticsPro

THE PROGRAM HAS MANY GOOD FEATURES FOR OUR PLASTIC SURGERY PRACTICE AND SKIN CARE WITH INVOICE AND QUOTE PRODUCING AND KEEPING TRACK OF INVENTORY-PLUS BEN WAS GOOD AT SALES AND HELPINGHOWEVER, THE STAR IN THE ORGANIZATION AND MY STAFF WILL BACK ME UP 100% IS [SENSITIVE CONTENT HIDDEN] -SHE HAS BEEN A KIND PERSON WHEN WE ARE IN TROUBLE AND FRUSTRATED AS ONE WOULD HOPE FROM YOUR DOCTOR IN DIFFICULT TIMES. SHE HAS SOLVED EVERY PROBLEM WE HAVE ENCOUNTERED AND IS PLEASANT, EFFECTIVE, EXTREMELY KNOWLEDGE AND A WONDERFUL ASSEST TO YOUR PROGRM AND COMPANY. I HOPE YOU WILL PLEASE TELL [SENSITIVE CONTENT HIDDEN] WHAT A JEWEL YOU HAVE IN YOUR ORGANIZATION.!!! AND IT IS NICE TO HEAR AN EMPLOYEE SPEAK HIGHLY OF HER EMPLOYER IN THE HIGHEST REGARDS- IT IS RARE TO HEAR THAT TODAYTHE PROGRAM IS WORKING WELL NOW AND WE ARE WAITING TO HEAR WHAT SCANNER TO PURCHASEYES I WOULD RECOMMEND YOUR PROGRAM TO OTHERS!!

Response from AestheticsPro Online

Replied April 2021

Gary we really appreciate the thorough and thoughtful feedback, we will definitely be sharing with our team! As you know we are here to assist you in any arena you need, and you know where to find us. Have a wonderful day, -AestheticsPro Team

July 2020

Kathy from HERmd

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: Less than 12 months

Review Source


Ease-of-use

2.0

Value for money

3.0

Customer support

1.0

Functionality

2.0

July 2020

Clunky and Buggy

Pros

My practice has used Aesthetics Pro for over 6 months now. While it is certainly an upgrade from pen and paper (what we used before!) I wish we had chosen a different software altogether. Because the upfront on-boarding is so cumbersome, it will be difficult to switch platforms now. From the beginning, the user experience has not been great. Having patients complete forms through their "portal" on an iPad is a frequent source of frustration for our clients. Additionally, if they forget to hit the obscure "save" button at the bottom, the system does not save the forms. Their customer service, which we need to use often due to bugs in their platform, is defensive and not client-oriented. For the past two weeks, we have been unable to modify staff schedules in the system so our front desk has had to keep track of schedules using pen and paper. When we tried to elevate this issue, we were told by a senior account liaison that this issue was not an "urgent matter". The main reason we got Aesthetics Pro was for their scheduling capability, so it's hard to image what kind of issue would be more urgent. Avoid this software at all cost!

Cons

Not user-friendly for staff or patients. Customer service is not client-oriented. Software often has bugs that limit functionality. Features are not very dynamic or customizable.

Response from AestheticsPro Online

Replied July 2020

Hi Kathy, We apologize you're unhappy with AestheticsPro. We want to ensure proper use of our product allowing you to grow your business as so many other Medical Spas have. We see that your onboarding session is still available, we strongly recommend completing this important first step. Upon account activation, we provide unlimited access to training videos, 1 hour onboarding session, 2- 30 minute Q&A sessions, & unlimited access to the support ticketing system with additional training available upon request. We'd love to get some time scheduled. We understand the staff scheduling issue has been resolved. Regarding the iPad issue, we apologize for taking longer than it should have. Senior Management is aware and we'll ensure prompt resolution is taken. Your account liaison did advocate on your behalf and provided a discount. Our success is dependent on your success. Please reach out directly with future issues or questions. Sincerely, The AestheticsPro Team

February 2021

Ema from Estar MedSpa & Innovative Health Center

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

February 2021

Just what we needed!

The software has cut down our workflow significantly. It is intuitive and easy to maneuver.

Pros

Easy to use and integration was not as stressful as I thought it would be. We still have to upload all our patient documents into their accounts one at a time because there is no way to do a bulk import. But all in all, very good software.

Cons

communication between employees could be updated to a text messaging or email messaging system. But we are using the company announcement feature for that. Also, we would have preferred for completed appointments to be greyed out. Not a big deal but it would further improve the aesthetics of the software. Same-day support is preferable but they have been pretty responsive with tickets.

Reasons for Choosing AestheticsPro

We chose AestheticsPro because it supports what we do at our medical spa and most importantly is easy to use.

Reasons for Switching to AestheticsPro

Kareo markets their product to medical spas but it is my opinion that they are not built for medical spas. The software is unable to track prepaid services or track gift card payments. Setup was a hassle and our daily workflow was a nightmare.

Response from AestheticsPro Online

Replied February 2021

Thank you for the feedback back Ema! We will definitely look into improvements that can be made with our internal/staff messaging and communications. Have a great day, -AestheticsPro Team