--- title: "AllegianceMD Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of AllegianceMD. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if AllegianceMD is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/allegiancemd-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Electronic Medical Records Software](https://www.softwareadvice.com/medical/electronic-medical-record-software-comparison/) / [AllegianceMD](https://www.softwareadvice.com/medical/allegiancemd-profile/) / AllegianceMD Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/allegiancemd-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/allegiancemd-profile/alternatives/) # AllegianceMD User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 26 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 17 reviews (65%) - 4 stars: 5 reviews (19%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 4 reviews (15%) ### Most mentioned pros - Now interfaces with both top lab companies which makes ordering labs and receiving results seamless. - They provider good support to the migration from another EMR, always a complex task ### Most mentioned cons - disappointing, worst customer service ever, if something goes wrong they do not help ## AllegianceMD customer reviews Showing reviews 1-25 of 26 (page 1). ### Veracity9 by Allegiance MD - Overall rating: 5/5 - Reviewer: Vinh L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall helpful customer service, price to emr features is overall a great value. Included billing interface is simple to use but the reporting features is very limited and simple. However, can download raw file to excel to do more customized reports. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simple, cloud base, unlimited fax, not the best, but gets the job done at much more affordable price compare to other top tier emr's. Glad we switched from a local server based EMR. #### Cons they do roll out some helpful features over the last 2 years but other interfaces seems to take forever to get set up. Seems like their program department is limited #### Reasons for choosing AllegianceMD overall costs for features much lower per provider #### Reasons for switching to AllegianceMD wanted to switch to cloud base and better billing integration --- ### Robust EMR with plenty of options - Overall rating: 5/5 - Reviewer: Federico L. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered The solution as mentioned before is solid. Even better is their support when calling or having a problem to solve. They provider good support to the migration from another EMR, always a complex task #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Veracity is a web base solution, easy to access from almost any platform, no need of expensive computers to run it. It is reliable and easy to learn and navigate thru the many options the system propose. Creating chart notes templates is an easy task, and provides multiple options to users, from scheduling to messages and prescribing among some of them #### Cons I believe the TeleMedicine module still need more work, it is a good integrated solution but compatibility with the many possible patient technological platforms(laptops, cellphones, etc etc) is still an issue that prevents in occasions the patient to connect to the visit. #### Reasons for choosing AllegianceMD Web based, Integrated solution with Billing and Telemed and of course EMR. Reasonable pricing and contract proposal, scalability and customer support. Easy to use for providers #### Reasons for switching to AllegianceMD Flexibility, Telemed capabilities, and a more modern and easy interface for providers and staff. --- ### WORST customer service ever - Overall rating: 1/5 - Reviewer: Erin C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered disappointing, worst customer service ever, if something goes wrong they do not help #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros I really liked the charting system. I like how you can be in more than one patients chart at a time. #### Cons Customer service. I was very happy with this EMR until something went wrong. Since the change healthcare hack in 2/2024 I have not been getting ERAs. I have contacted them repeatedly for over 1 year. They do not email back or call back in a timely manner. When I get back to them again they tell me to do the same thing I already did. They have the worst customer service I have ever experienced. I am having to switch EMRs because I cannot continue to manually enter each individual EOB. I have asked to speak to a supervisor multiple times and they will not call me or let me speak to them. #### Reasons for choosing AllegianceMD I liked the billing and charting modules. #### Reasons for switching to AllegianceMD the billing component did not work well. --- ### Robust, Cost-effective EMR/EHR System - We have found a WINNER! - Overall rating: 5/5 - Reviewer: Holly C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered -We're very happy with out choice and would highly recommend them to anyone! -Previously having used a horrible system with little flexibility and poor support it was painful to go through the transition through NO FAULT of AllegianceMD. Data export from the old EMR system took forever, wasn't complete and the old company was very uncommunicative and uncooperative. AllegianceMD helped us work through the nightmare. -AllegianceMD operations support helped us get set up so we could go live before receiving the export data from the prior company. They walked us through getting patients added, ordering labs, etc. and we couldn't be happier with them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros *Biggest selling feature is extraordinary support provided via phone/email and our assigned [SENSITIVE CONTENT] has been awesome and continues to be a source of knowledge! No support turnover in more than a year. -Online training modules and e-manuals made it easy to learn system. -Scheduling and new patient set up is quick and easy. -The patient portal works well and easily allows patients to update items in their chart. -The system has a virtual appointment option which has been quite useful during the COVID pandemic. -The formulary system is easy to use and allows you to verify patient coverage of medication and to do prior authorization directly through the system. Easy patient med lookup feature and refill ability. -Save faxes or upload documents directly to patient chart, flag for follow-up and patient portal. -Billing functionality is easy and robust compared with other EMR systems - Love It! -Now interfaces with both top lab companies which makes ordering labs and receiving results seamless. -Many options for customization. -Ongoing improvements and enhancements to system. #### Cons -Medication drug/drug interactions and allergy shows but does not have a "hard alert" or pop-up, possibly leading to unsafe prescribing practices. -Unable to fax medication list directly from system; must save it and then fax it. #### Reasons for switching to AllegianceMD Old system was extremely limited on functionality, little customizing options and not fluid to use. Their support was hard to reach, slow to respond, often didn't have answers immediately and slow to give resolution to issues. --- ### I love AllegianceMD - Overall rating: 5/5 - Reviewer: Gary B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered Query is easy. Reports are easy to create. Our accounts receivable is almost nothing. No delinquent accounts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is comprehensive. Support is amazingly fast and friendly! #### Cons There is nothing to complain about this software. We will be retiring soon and we totally recommend this software to other doctors #### Reasons for switching to AllegianceMD We were unhappy with POC and I think the building block could have been better. --- ### Features don't work - Overall rating: 1/5 - Reviewer: Juana M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered I would absolutely not recommend this program due to it not working properly AND how long they took to address my concerns. When I told them I was leaving, they tried to charge me a cancelation fee despite my long and recorded history of complaints of not being able to actually use the software. I was paying about $450 for this program AND paying for another EHR while waiting for this one to be functional. That never happened so I switched. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Documentations was a breeze for intakes and follow up notes. Also templates are customizable though they do provide some standard templates. Adding macros/quick text is easy as well. The only thing that works about this program are the notes. The patient portal did not work consistently, but when it does, the questionnaires port into the chart for ease of note integration without double entry. The person assigned to my account for setup was very nice as was the person who helped with demo. But the program itself did not function properly. Billing was also easy to do in the system. #### Cons Most of the features I switched for did not work. The patient portal did not work on computer or mobile device, despite there being an app. I was later told though they had an app it was still in testing and did not work on IOS. When the program was demo'ed to me, I was told they have an app and website portal. When patients were able to login to the portal, from a computer only, the signed intakes did not port into the chart. I then had to print out copies for signature and keep hard copies in the office. When Covid happened, I could not longer use the system because people were not coming into the office. So I was double paying to continue my old EHR. They kept telling me someone was fixing this, but it was not fixed. The scan to chart and upload feature does not work except for on a pc, so I'm told. The fax did work but it does not auto assign to a chart. You have to manually put it where it needs to be. I don't have a pc so I can not confirm if it works there. I was also not told that upfront. They also told me they were rolling out Telehealth but did not do it before I left (which was after about 2 months). I would not recommend this program. #### Reasons for switching to AllegianceMD I wanted more features and better billing. I did not get that. --- ### Great product for your EMR needs - fully customizable! - Overall rating: 4/5 - Reviewer: Ashley H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered Overall Allegiance does an excellent job with the functionality of the system. They have outages from time to time that cause disruption, but they seem to remedity it quickly when that happens. They are constantly making new updates based on recommendations from users, which I feel is important with any company you work with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We enjoy the ease of building chart templates that are fully customizable to our pain management practice needs. It is a very simple system to learn for new users. #### Cons There are a few features in the orders section I would like to see a report or sort feature that is easier to use. Also billing reports that could have more options to sort and condense down. #### Reasons for switching to AllegianceMD New practice and wanted to start over with a more robust system that allowed for more features. --- ### Exodus Family Practice EHR review - Overall rating: 4/5 - Reviewer: Jeffrey M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered positive #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros billing, ease of use, ease of training, customer support #### Cons the escribe system has a few bugs in it, but I believe it can be worked out #### Reasons for choosing AllegianceMD it suited our needs better #### Reasons for switching to AllegianceMD the tele med feature, billing feature, ease of use --- ### best products - Overall rating: 5/5 - Reviewer: Hesham S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered Accessable #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros user freindly,good custmor services problems easy to fix #### Cons none, none ,none ,none ,none ,none ,none --- ### Priced right and easy to use - Overall rating: 4/5 - Reviewer: Julie M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered Very happy with AllegianceMD #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of using it and creating templates #### Cons Would like to have the ability to create more specific billing reports --- ### THis is a very frustrating EMR company. Full of glitches. We never get straight answers and their turnover is very high. - Overall rating: 1/5 - Reviewer: Rekha R. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered Not worth using them #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The notes and templates can be customized well. Initially was good but they cannot keep their employees. Have to make several calls. Sometimes we cannot get through to them. #### Cons Billing is not reliable. They have many glitches and we have to constantly be vigilant. sometimes difficult to get through. Medicare payments do not come through in a timely fashion. They always have to check with engineering to find out why. They are their own clearing house so I am surprised they cannot do things in a timely fashion. --- ### Veracity software - Overall rating: 5/5 - Reviewer: Roger L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered Switching from my old EMR to Veracity was relatively pain free and again training and support have been excellent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The user interface is intuitive and things "just make sense". Rxes are easy to write and send, even controlled substances. #### Cons There are things that can be improved. Support has been very responsive in this regard. --- ### Exslant for any Gp - Overall rating: 5/5 - Reviewer: Kenneth S. - Industry: Alternative Medicine - Product usage: Used daily for more than 2 years - Reviewed: December 2016 - Review source details: This review was submitted organically. No incentive was offered It Looks good on the Network and would yous it my self in me Practise would recommend it to other Australian Doctors #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Has a Place for Business and Peasants and I have Looked on the Network all around and haven't found any Like this has prickly every aspect for Doctors #### Cons Right on for Price --- ### Decent PM and billing system - Overall rating: 4/5 - Reviewer: Leah S. - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Practice management and EMR. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This system is easy to use and navigate. The functions are straight forward and simple to figure out. --- ### Daily usage for financial, biolling, accounting and collecting purpops - Overall rating: 3.5/5 - Reviewer: Jason W. - Industry: Financial Services - Product usage: Used unspecified for more than 2 years - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3.5/5 - Customer support: 2.5/5 - Functionality: 3.5/5 #### Pros The billing and patient demographics along with the HIPPA chart tab. #### Cons Posting, and having to select the different page formats i.e. PR-2, 1st reports and vital sheets and guarantor tabs not being able to be on a case by case selection for billing and posting. --- ### Veracity has and continues to meet the needs of our faility. They are always updating the system. - Overall rating: 5/5 - Reviewer: donna w. - Product usage: Used unspecified for unspecified - Reviewed: February 2013 - Review source details: This review was submitted organically. No incentive was offered On a scale from 1 - 10. I give it a 10+ try it out I believe you will like not only the price but how easy it is to use. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Everything - Since the low monthly price includes everything you need even the Clearinghouse. It makes my job so much easier. Any time I have a question I call the same customer support number no mate what it is for and again no charge. New system updates no charge. #### Cons Haven't came a cross any it made it so easy to met our meaningful use requirements that it pays for its self. --- ### Stay Away - Overall rating: 1/5 - Reviewer: F J. - Product usage: Used unspecified for unspecified - Reviewed: August 2013 - Review source details: This review was submitted organically. No incentive was offered I am a Family Practice provider and had a terrible experience with AllegianceMD. The software has many glitches and charting issues which require time consuming workarounds leading to practice inefficiencies. The customer support was easy to reach although they could not provide suitable answers to questions frequently. After reporting a dissatisfaction with the product within the first month of implementation, AllegianceMD billed my practice $3895.00 and refused even a partial refund for their inadequate product. We never went "live" with the system. Stay away from this company! #### Ratings breakdown - Ease of use: 1/5 - Customer support: 1/5 --- ### Daniel P.'s review - Overall rating: 5/5 - Reviewer: Daniel P. - Product usage: Used unspecified for unspecified - Reviewed: February 2013 - Review source details: This review was submitted organically. No incentive was offered From our previous horrible EHR experience, we were terrified to move to another EHR. However, we had to move away from our previous EHR. We decided to go with Allegiance veracity. We were up and running on billing and EHR in less than 4 weeks. It is amazing to say the least. It's packed with great features that no one we demoed could offer, and they are always adding more features. It's Extremely easy to use. The company support has been great to us thus far. I would definitely recommend them. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Good product - Overall rating: 5/5 - Reviewer: John D. - Product usage: Used unspecified for unspecified - Reviewed: July 2010 - Review source details: This review was submitted organically. No incentive was offered I really recommend it. Good price, good customer service. We have been very happy so far. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Very advanced, and complete EHR, easy to use EHR. Billing is great, great claim scrubber Patient portal E-prescription with the EHR Alergy, Drug Interactions Lab results #### Cons None so far --- ### I like this company - Overall rating: 5/5 - Reviewer: John L. - Product usage: Used unspecified for unspecified - Reviewed: March 2014 - Review source details: This review was submitted organically. No incentive was offered We've purchased the system late 2013 and we are up and running already with no issues. Like previous reviews had pointed out, no hidden charges, everything is included, great support. They helped us customize our templates. Overall, it's very solid software, very easy to use and no issues so far. I definitely recommend it. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### I like this company - Overall rating: 5/5 - Reviewer: John L. - Product usage: Used unspecified for unspecified - Reviewed: March 2014 - Review source details: This review was submitted organically. No incentive was offered We've purchased the system late 2013 and we are up and running already with no issues. Like previous reviews had pointed out, no hidden charges, everything is included, great support. They helped us customize our templates. Overall, it's very solid software, very easy to use and no issues so far. I definitely recommend it. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Practice manager - Overall rating: 5/5 - Reviewer: Mark L. - Product usage: Used unspecified for unspecified - Reviewed: February 2010 - Review source details: This review was submitted organically. No incentive was offered NO HIDDEN CHARGES like eclinical. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros After being burned by three EHR systems, We decided to go with allegiance, the system is superb, no complaints. Personal customer service. Very helpful, and quick to respond. I couldn't be happier #### Cons None so far --- ### Tanya D.'s review - Overall rating: 5/5 - Reviewer: Tanya D. - Product usage: Used unspecified for unspecified - Reviewed: September 2012 - Review source details: This review was submitted organically. No incentive was offered We have used two EMRs prior to this one. I would have to say this is the most advanced customizable EMR and a billing system we have used so far. So many features included, they are always updating their system. The customer service has been very helpful so far. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Bonny O.'s review - Overall rating: 5/5 - Reviewer: Bonny O. - Product usage: Used unspecified for unspecified - Reviewed: November 2011 - Review source details: This review was submitted organically. No incentive was offered Love the system. It's easy to learn, very affordable, and NO hidden fees. Collecting from insurance often takes less than 10 days. The company constantly makes improvements based on user feedback. AllegianceMD is very customizable and I recommend 100%!! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Good system - Overall rating: 5/5 - Reviewer: David K. - Product usage: Used unspecified for unspecified - Reviewed: December 2010 - Review source details: This review was submitted organically. No incentive was offered Recommended #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Very high tech, a step up from what we have been using #### Cons None, running very reliable ## More reviews [Next reviews](https://www.softwareadvice.com/medical/allegiancemd-profile/reviews/?page=2) --- AllegianceMD Reviews, Pros and Cons - 2026 Software Advice