Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
3.0 / 5
Customer Support
4.0 / 5
Functionality
4.5 / 5
Pros
"The notes and templates can be customized well. Initially was good but they cannot keep their employees. Have to make several calls. Sometimes we cannot get through to them. "
"Has a Place for Business and Peasants and I have Looked on the Network all around and haven't found any Like this has prickly every aspect for Doctors"
"Very advanced, and complete EHR, easy to use EHR. Billing is great, great claim scrubber Patient portal E-prescription with the EHR Alergy, Drug Interactions Lab results"
Cons
"Posting, and having to select the different page formats i.e. PR-2, 1st reports and vital sheets and guarantor tabs not being able to be on a case by case selection for billing and posting."
"Haven't came a cross any it made it so easy to met our meaningful use requirements that it pays for its self."
AllegianceMD Reviews
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December 2016
Kenneth from Doctor Kenneth Sanders
Industry: Alternative Medicine
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2016
Exslant for any Gp
It Looks good on the Network and would yous it my self in me Practise would recommend it to other Australian Doctors
Pros
Has a Place for Business and Peasants and I have Looked on the Network all around and haven't found any Like this has prickly every aspect for Doctors
Cons
Right on for Price
August 2017
Leah from GPT
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
August 2017
Decent PM and billing system
Practice management and EMR.
Pros
This system is easy to use and navigate. The functions are straight forward and simple to figure out.
January 2021
Juana from Community First Therapy and Consulting, LLC
Company Size: 2-10 employees
Industry: Mental Health Care
Time Used: Less than 6 months
Review Source
Ease-of-use
4.0
Value for money
2.0
Customer support
3.0
Functionality
3.0
January 2021
Features don't work
I would absolutely not recommend this program due to it not working properly AND how long they took to address my concerns. When I told them I was leaving, they tried to charge me a cancelation fee despite my long and recorded history of complaints of not being able to actually use the software. I was paying about $450 for this program AND paying for another EHR while waiting for this one to be functional. That never happened so I switched.
Pros
Documentations was a breeze for intakes and follow up notes. Also templates are customizable though they do provide some standard templates. Adding macros/quick text is easy as well. The only thing that works about this program are the notes. The patient portal did not work consistently, but when it does, the questionnaires port into the chart for ease of note integration without double entry. The person assigned to my account for setup was very nice as was the person who helped with demo. But the program itself did not function properly. Billing was also easy to do in the system.
Cons
Most of the features I switched for did not work. The patient portal did not work on computer or mobile device, despite there being an app. I was later told though they had an app it was still in testing and did not work on IOS. When the program was demo'ed to me, I was told they have an app and website portal. When patients were able to login to the portal, from a computer only, the signed intakes did not port into the chart. I then had to print out copies for signature and keep hard copies in the office. When Covid happened, I could not longer use the system because people were not coming into the office. So I was double paying to continue my old EHR. They kept telling me someone was fixing this, but it was not fixed. The scan to chart and upload feature does not work except for on a pc, so I'm told. The fax did work but it does not auto assign to a chart. You have to manually put it where it needs to be. I don't have a pc so I can not confirm if it works there. I was also not told that upfront. They also told me they were rolling out Telehealth but did not do it before I left (which was after about 2 months). I would not recommend this program.
Reasons for Switching to AllegianceMD
I wanted more features and better billing. I did not get that.
February 2013
donna from Sleep Specialist of LA
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
February 2013
Veracity has and continues to meet the needs of our faility. They are always updating the system.
On a scale from 1 - 10. I give it a 10+ try it out I believe you will like not only the price but how easy it is to use.
Pros
Everything - Since the low monthly price includes everything you need even the Clearinghouse. It makes my job so much easier. Any time I have a question I call the same customer support number no mate what it is for and again no charge. New system updates no charge.
Cons
Haven't came a cross any it made it so easy to met our meaningful use requirements that it pays for its self.
February 2013
Daniel from Desert Orthopedic
Time Used: Free Trial
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
February 2013
From our previous horrible EHR experience, we were terrified to move to another EHR. However, we had to move away from our previous EHR. We decided to go with Allegiance veracity. We were up and running on billing and EHR in less than 4 weeks. It is amazing to say the least. It's packed with great features that no one we demoed could offer, and they are always adding more features. It's Extremely easy to use. The company support has been great to us thus far. I would definitely recommend them.
March 2014
John from John Lee, MD
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
March 2014
I like this company
We've purchased the system late 2013 and we are up and running already with no issues. Like previous reviews had pointed out, no hidden charges, everything is included, great support. They helped us customize our templates. Overall, it's very solid software, very easy to use and no issues so far. I definitely recommend it.
June 2018
Rekha from Jersey Neurocare Associates
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
3.0
June 2018
THis is a very frustrating EMR company. Full of glitches. We never get straight answers and their turnover is very high.
Not worth using them
Pros
The notes and templates can be customized well. Initially was good but they cannot keep their employees. Have to make several calls. Sometimes we cannot get through to them.
Cons
Billing is not reliable. They have many glitches and we have to constantly be vigilant. sometimes difficult to get through. Medicare payments do not come through in a timely fashion. They always have to check with engineering to find out why. They are their own clearing house so I am surprised they cannot do things in a timely fashion.
March 2016
Jason from West Point Medical Center
Industry: Financial Services
Time Used: More than 2 years
Ease-of-use
3.5
Customer support
2.5
Functionality
3.5
March 2016
Daily usage for financial, biolling, accounting and collecting purpops
Pros
The billing and patient demographics along with the HIPPA chart tab.
Cons
Posting, and having to select the different page formats i.e. PR-2, 1st reports and vital sheets and guarantor tabs not being able to be on a case by case selection for billing and posting.
March 2014
John from John Lee, MD
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
March 2014
I like this company
We've purchased the system late 2013 and we are up and running already with no issues. Like previous reviews had pointed out, no hidden charges, everything is included, great support. They helped us customize our templates. Overall, it's very solid software, very easy to use and no issues so far. I definitely recommend it.
July 2010
John from Northwest Ohio family clinic
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
July 2010
Good product
I really recommend it. Good price, good customer service. We have been very happy so far.
Pros
Very advanced, and complete EHR, easy to use EHR. Billing is great, great claim scrubber Patient portal E-prescription with the EHR Alergy, Drug Interactions Lab results
Cons
None so far
August 2013
F from APC
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
1.0
Customer support
1.0
August 2013
Stay Away
I am a Family Practice provider and had a terrible experience with AllegianceMD. The software has many glitches and charting issues which require time consuming workarounds leading to practice inefficiencies. The customer support was easy to reach although they could not provide suitable answers to questions frequently. After reporting a dissatisfaction with the product within the first month of implementation, AllegianceMD billed my practice $3895.00 and refused even a partial refund for their inadequate product. We never went "live" with the system. Stay away from this company!
February 2010
Mark from Green Family Care
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
February 2010
Practice manager
NO HIDDEN CHARGES like eclinical.
Pros
After being burned by three EHR systems, We decided to go with allegiance, the system is superb, no complaints. Personal customer service. Very helpful, and quick to respond. I couldn't be happier
Cons
None so far
September 2012
Tanya from NE Kansas Cardiologist
Time Used: Free Trial
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
September 2012
We have used two EMRs prior to this one. I would have to say this is the most advanced customizable EMR and a billing system we have used so far. So many features included, they are always updating their system. The customer service has been very helpful so far.
November 2011
Bonny from Bent Tree Women's Wellness Center
Time Used: Free Trial
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
November 2011
Love the system. It's easy to learn, very affordable, and NO hidden fees. Collecting from insurance often takes less than 10 days. The company constantly makes improvements based on user feedback. AllegianceMD is very customizable and I recommend 100%!!
December 2010
David from NY Family
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
December 2010
Good system
Recommended
Pros
Very high tech, a step up from what we have been using
Cons
None, running very reliable
January 2018
Tiffany from Southwest kidney institute
Company Size: 51-200 employees
Industry: Medical Practice
Time Used: Less than 6 months
Review Source
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
January 2018
Allegiance is amazing
Pros
I've used this software on different occassions and it was easy to use and there were many options to choose from. Love this software