AllegianceMD Software

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About AllegianceMD

AllegianceMD is a cloud-based medical software system that is designed to serve the needs of small and midsize practices, as well as ambulatory surgery centers. The solution includes practice management functionality for billing and scheduling and an electronic medical record. More specific capabilities include e prescribing, claims management, and a reporting system. AllegianceMD allows patients to fill their history and demographics online as per the clinic’s predetermined parameters. Medication features include medication list (active/inactive), e-refill request, allergy list, drug-drug interaction, and drug-allergy interaction. Laboratory maintains test history and permits tracking of abnormal lab follow-up. E-prescription system enables the user to check the p...
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AllegianceMD practice dashboard

AllegianceMD User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 24 reviews

Federico

Company size: 11-50 employees

Industry: Mental Health Care

Time used: Less than 12 months

Review Source

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

November 2021

Robust EMR with plenty of options

The solution as mentioned before is solid. Even better is their support when calling or having a problem to solve. They provider good support to the migration from another EMR, always a complex task

Pros

Veracity is a web base solution, easy to access from almost any platform, no need of expensive computers to run it. It is reliable and easy to learn and navigate thru the many options the system propose. Creating chart notes templates is an easy task, and provides multiple options to users, from scheduling to messages and prescribing among some of them

Cons

I believe the TeleMedicine module still need more work, it is a good integrated solution but compatibility with the many possible patient technological platforms(laptops, cellphones, etc etc) is still an issue that prevents in occasions the patient to connect to the visit.

Reasons for choosing AllegianceMD

Web based, Integrated solution with Billing and Telemed and of course EMR. Reasonable pricing and contract proposal, scalability and customer support. Easy to use for providers

Reasons for switching to AllegianceMD

Flexibility, Telemed capabilities, and a more modern and easy interface for providers and staff.

Holly

Company size: 2-10 employees

Industry: Medical Practice

Time used: Less than 2 years

Review Source

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2021

Robust, Cost-effective EMR/EHR System - We have found a WINNER!

-We're very happy with out choice and would highly recommend them to anyone! -Previously having used a horrible system with little flexibility and poor support it was painful to go through the transition through NO FAULT of AllegianceMD. Data export from the old EMR system took forever, wasn't complete and the old company was very uncommunicative and uncooperative. AllegianceMD helped us work through the nightmare. -AllegianceMD operations support helped us get set up so we could go live before receiving the export data from the prior company. They walked us through getting patients added, ordering labs, etc. and we couldn't be happier with them.

Pros

*Biggest selling feature is extraordinary support provided via phone/email and our assigned [SENSITIVE CONTENT] has been awesome and continues to be a source of knowledge! No support turnover in more than a year. -Online training modules and e-manuals made it easy to learn system. -Scheduling and new patient set up is quick and easy. -The patient portal works well and easily allows patients to update items in their chart. -The system has a virtual appointment option which has been quite useful during the COVID pandemic. -The formulary system is easy to use and allows you to verify patient coverage of medication and to do prior authorization directly through the system. Easy patient med lookup feature and refill ability. -Save faxes or upload documents directly to patient chart, flag for follow-up and patient portal. -Billing functionality is easy and robust compared with other EMR systems - Love It! -Now interfaces with both top lab companies which makes ordering labs and receiving results seamless. -Many options for customization. -Ongoing improvements and enhancements to system.

Cons

-Medication drug/drug interactions and allergy shows but does not have a "hard alert" or pop-up, possibly leading to unsafe prescribing practices. -Unable to fax medication list directly from system; must save it and then fax it.

Reasons for switching to AllegianceMD

Old system was extremely limited on functionality, little customizing options and not fluid to use. Their support was hard to reach, slow to respond, often didn't have answers immediately and slow to give resolution to issues.

Juana

Company size: 2-10 employees

Industry: Mental Health Care

Time used: Less than 6 months

Review Source

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
2

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

January 2021

Features don't work

I would absolutely not recommend this program due to it not working properly AND how long they took to address my concerns. When I told them I was leaving, they tried to charge me a cancelation fee despite my long and recorded history of complaints of not being able to actually use the software. I was paying about $450 for this program AND paying for another EHR while waiting for this one to be functional. That never happened so I switched.

Pros

Documentations was a breeze for intakes and follow up notes. Also templates are customizable though they do provide some standard templates. Adding macros/quick text is easy as well. The only thing that works about this program are the notes. The patient portal did not work consistently, but when it does, the questionnaires port into the chart for ease of note integration without double entry. The person assigned to my account for setup was very nice as was the person who helped with demo. But the program itself did not function properly. Billing was also easy to do in the system.

Cons

Most of the features I switched for did not work. The patient portal did not work on computer or mobile device, despite there being an app. I was later told though they had an app it was still in testing and did not work on IOS. When the program was demo'ed to me, I was told they have an app and website portal. When patients were able to login to the portal, from a computer only, the signed intakes did not port into the chart. I then had to print out copies for signature and keep hard copies in the office. When Covid happened, I could not longer use the system because people were not coming into the office. So I was double paying to continue my old EHR. They kept telling me someone was fixing this, but it was not fixed. The scan to chart and upload feature does not work except for on a pc, so I'm told. The fax did work but it does not auto assign to a chart. You have to manually put it where it needs to be. I don't have a pc so I can not confirm if it works there. I was also not told that upfront. They also told me they were rolling out Telehealth but did not do it before I left (which was after about 2 months). I would not recommend this program.

Alternatives Considered

Kareo Clinical

Switched From

TheraNest

Reasons for switching to AllegianceMD

I wanted more features and better billing. I did not get that.

Ashley

Company size: 2-10 employees

Industry: Medical Practice

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

November 2021

Great product for your EMR needs - fully customizable!

Overall Allegiance does an excellent job with the functionality of the system. They have outages from time to time that cause disruption, but they seem to remedity it quickly when that happens. They are constantly making new updates based on recommendations from users, which I feel is important with any company you work with.

Pros

We enjoy the ease of building chart templates that are fully customizable to our pain management practice needs. It is a very simple system to learn for new users.

Cons

There are a few features in the orders section I would like to see a report or sort feature that is easier to use. Also billing reports that could have more options to sort and condense down.

Reasons for switching to AllegianceMD

New practice and wanted to start over with a more robust system that allowed for more features.

Gary

Company size: 2-10 employees

Industry: Medical Practice

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2021

I love AllegianceMD

Query is easy. Reports are easy to create. Our accounts receivable is almost nothing. No delinquent accounts.

Pros

This software is comprehensive. Support is amazingly fast and friendly!

Cons

There is nothing to complain about this software. We will be retiring soon and we totally recommend this software to other doctors

Reasons for switching to AllegianceMD

We were unhappy with POC and I think the building block could have been better.

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