We started with Chirofusion in October of 2015 with the launch of the site. The site was helpful for a new practice with no onsite billing staff. The growth and improvements made since then has made this a rockstar of Chiro EHR! The billing and A/R section is designed to flow well from start to finish. We were able to free our practice of a billing company that costs a lot of money for minimal work.

We just started our online intake forms. You guys continue to rock at chiro EHR! Thanks for keeping our overhead low by creating a great software! No extra staff needed and cuts down on computer time. I spend more time treating!

There are time of the day that the site runs sluggish.

The company seems pretty helpful and are better than most ehr company’s when it comes to training and ease of use.

The notes are really easy and that’s why I bought it and why we use it.

We haven’t used the billing side and I would like to if it had good tracking but frankly I’ve never even looked at it because I have a billing company.

Mid. The provider side was good, but the front desk side presented issues for staff

Ease of documentation. I was able to create excellent daily notes

Front desk software was very difficult to integrate

Billing is integrated which saves a ton of money compared to other programs. Visually appealing. Built for chiropractors.

Quite a few here: * The schedule is very clunky feeling. Not the easiest to see what your week looks like. Doesn't allow for blocks for out of office etc. without making a fake patient which makes it more difficult to track stats. Adding a patient is also clunky. If a new patient calls, you go to the schedule, find a spot, add the new patient info, then it takes you to their file instead of the calendar where you then have to add the patient onto the time slot you originally clicked. * If you are not a subluxation based doc, you have to deal with the fact that it is all over the chart. I would prefer the ability to put "restrictions" or "Segmental dysfunction" or anything alse. * The chart flow is VERY inconsistent. Some pages require that you click save, others don't. When changing tabs, the program could easily auto save but it doesn't. * Requires constant maintenance to chrome just so it doesn't lose data from click to click. * Statements are a bit of a pain. It only allows you to print batches of 10 patients at a time. If you have a couple hundred patients, It would take a VERY long time. * Definitely takes more than 30 seconds per note.

Truly enjoyed the training and use of the software. It was intuitive to learn and they are constantly updating the software at no extra charge. Customer service is excellent!

Love the ease of using ChiroFusion and the customer service.

Not much to dislike! I am pretty happy with all the functions and ability to print super bills.

This software is so easy to learn and use, truly user friendly!! The Support Team at ChiroFusion is fantastic as well, easy to talk to and very responsive. They are very personable! I like that I can access the software remotely from anywhere!! I don't have to be at the office to get work done or check on payments. Also, it is so inexpensive when compared to other software options that have similar features/options - you get more for your buck with ChiroFusion.

I honestly can't come up with an answer to this question.

I like that it is cloud based and I can access the software anywhere. If I want to call a patient in the evening I don't have to write their information down I can add a task into the software and open it on my computer at home after I have put my kids to bed. I like the layout of the software. It is very intuitive. I like that the developers are constantly working to improve the product.

Checking out a patient/charging their credit card requires getting completely out of whatever you are working on and the process is clunky to use the OpenEdge through Chirofusion.

This software was easy to launch and start using right away. It makes a decent note for insurance when needed. Stays up to date with no downloads required on my end since it is web-based.

I like that ChiroFusion is web-based. That way I don't have to maintain a server. In my last software, our computer working as the server crashed, and we were without an EHR for the day and lost data because of the frequency of backup. I can even log into ChiroFusion at a screening and look at my schedule and book appointments live. I like the option of text and email reminders, and the option for online scheduling for patients. The macros work pretty well. Billing is straightforward and easy to use. New update coming soon to make it even better.

Scheduling a new patient needs info and can take a few minutes. If a patient has been to another office with chirofusion, they can't use the same email address. A little sluggish at times waiting for billing reports.

The transition from my previous software to ChiroFusion was pretty seemless. The support is very good and they are quick to respond to any problems I have.

The software can be set up with as much or as little as needed for your specific practice. You aren't forced into having expensive add-ons that you wouldn't use. As a single practitioner this was what I needed where other companies made you pay for a "system" no matter the size of the clinic which had many pieces that aren't always needed.

The only issue I've had while using the software over the past year and a half has been some slow processing but only in the billing portion of the software. It's all online so depending on your internet speed things may be faster or slower but since this issue only happens while switching screens in the billing portion it seems that is something that needs to be addressed and I know based on email communications from ChiroFusion that it is something that will be getting updated soon.

Online access and notes are good. Billing and payments are also easy to use.

Scheduling for large clinics is not great

It has been a great experience. Everyone in our office that uses it thinks it is easy.

It’s easy to use and to learn how to use

Some features missing that I would like to have

Love being paperless.

Very user friendly. We had staff untrained on the software jump right on and use it. Good price point for the software and love that it is cloud based.

I don’t like how text messaging is an extra cost as well as another location. Adding another service address with the same providers shouldn’t double the monthly cost. We would like more options for reports and exporting patient lists.

With ChiroFusion, we will have a more comprehensive program that manages our billing, our note taking, and our patients all in one place. We will no longer have to use multiple different companies to run our business. Not to mention that ChiroFusion is uniquely tailored to the needs of a chiropractic clinic. Our other software has always worked, but not in the same easy-to-use and comprehensive manner that ChiroFusion works.

We are just now implementing ChiroFusion for our practice. Already it has more features than our old software and it can easily do things that I always wanted our old software to do. We have not yet implemented it fully, but the customer service has been top notch and I am impressed by what I have seen thus far.

Transferring all of our old data over to this new software has been a challenge so far. However, the customer service at ChiroFusion is excellent and they will do their best to help you find a solution.

Fantastic! I have been using EMR in one form or another since 2001. This is by far the easiest and most comprehensive

Ease of setup and use. Took very minimal training to become proficient. Speed of use; charting is done in seconds. Constant upgrading and improving to make a better and better product

I have no real drawbacks. Customer support is quick. usually within a few hours. Ease of use leads to not really need support unless its something way weird

I do enjoy chirofusion very much. It is very useful and helpful to me. It has made my life much easier

That the software is web based and I can pull it up anywhere I have internet access without downloading software to my computer

Billing. I dislike the redundancy of steps needed to make a payment. I see the reasons why it is implemented, but being that I have a cash practice and services are due at the time of service there are way too many steps to get approve charges, get to the billing page and type in the needed information. I would also like to see a overall billing page that shows everyone that has a balance owed and you can easily pick who you want to charge from that list without just having to remember whos file to go to. Also when I charge say $50 dollars to a person, its over kill in my type of practice to type in $50 on the left column then again in the daily charge after selecting the date I want to charge. It should just automatically go to patient account without being so specific to which date and CPT they are paying for

Best customer service out there.

Simple to implement, easy to learn, web based and accessible on Macs. Great integrations with ERAs and other payments.

The documentation could be more specific including outcome assessments. More value ranges in exam measurements as well.

Working with ChiroFusion has been a positive experience overall. The software has been a solid system, allowing us to operate effectively on a daily basis and focus on growing our practice. Overall, the system has been a great fit for us. The price point, with the clearinghouse integrated, is unbeatable. This solution has been long overdue for chiropractors - thank you!!!

First off, I can't thank the folks at ChiroFusion enough for understanding how to make a simple, affordable and user friendly EHR. I’ve used numerous systems in the past and will say this software is in a league of its own. The software is web-based and can run on any platform including Windows and Mac. This flexibility is important for us as we use a mix of Mac and PCs in the office and work remotely from home at times. The workflow is intuitive and extremely easy to navigate for everyone in the office. We were up and running within a week with zero setup required on our end. The online scheduling feature with integrated intake forms has been a game changer for us. Our patients can schedule appointments with our office 24/7 from their mobile device and all paperwork can be completed online before the appointment. The reporting component produces detailed notes in under a minute that are clear and professional in appearance. The integrated clearinghouse also saves time and money. Claims can be uploaded to Office Ally at the end of the day with one click and claim status reports are provided within a few minutes. Our previous software required us to export our claim files from the system, then upload them to a clearinghouse that was charging us close to $120/month to submit claims. The last thing I want to mention is support. ChiroFusion's support team is always available and quick to get back to us whenever we have a question.

I'm truly happy and can’t really think of any cons at this time. The staff are always responsive to our requests for improvements and welcome our feedback. It would be great at some point in the future to include electronic eligibility verification in the insurance component of the software.

An electronic EHR from paper. Ease of use for what is there. Bring able to track patient records, files and billing. Bring able to access it anywhere. Overall I think it's better than many programs out there but it is close to being a very nice program.

The ease of using the billing and electronic claim submission. The patient dashboard is nice. The initial exam is fairly thorough and easy to go through.

I don't like the font size and how spread out the patient note is. I would like a soap note to be on one page when printed out. A new patient exam should fit on 1 to 1.5 pages. All the info included on an exam can fit on it. I don't like the extra explanation of every Ortho exam. Takes up too much space and causes extra pages for printing. Changing a CPT or diagnosis code is not an easy process in case you made a mistake and need to change it. Having to go back into the note to change a charge, then back to billing in a pain. The patient search function on the main page pops up the patient, but you cannot access that patient from the basic search. I need to enter a blank search to bring up the advanced search to get a patient up. A patient master list would be a nice option. I have an additional provider at my clinic and the additional fee was not advertised when I signed up, That is misleading when you say you can add as many users as needed, not mentioning additional fees for additional providers. I would like to be able to click on a patient on the schedule and open their note/info. A optional USB card scanner for credit card auto integration would be nice.

ChiroFusion is very straight-forward and has great features that will help us run a smooth practice. The onboard training is very in-depth and helpful so you are ready to go!

My least liked thing is that there is not current function to allow patients to update their subjective when checking in on the tablet.

My reports are well organized as are my notes.

The notes and reports are outstanding. The printed version of them is easy to read and very thorough.

I am unable to use the same CPT code twice in the same date of service. For example the L3020 cannot be used as a right and then a left. This when I enter it in through the SOAP notes interface. Some CPT codes are not available, for example I supply TIPs for canes for certain patients. It would be nice to be able to add that CPT code into the system. So maybe some customization on my end would be nice. Also, when doing appontment reminders via email you cannot use the same email address for a spouse or child. Often in a household one person is designated as the home care coordinator and he or she handles all dr apointments. That individual should be able to get all email reminders for family members.

We like the ease of use of the software, tutorials are thorough and detailed.

Our office appreciates the ease of use regarding scheduler to immediate SOAP note functionality. Also e-claims and reporting is understandable.

Wish there were one-time comment sections for use on SOAP/Exams for commenting on one time episode that would reset for subsequent visits. Also would like virtual "sticky note" on Patient accounting (billing side of software) for staff notes on patients (ie: patient copay is $_, or Deductible is not met - collect for todays visit).

Thanks to Chirofusion, I'm able to easily keep track of our AR's and outstanding balances. That's very important for a small business like ours. I like that we can set up our own insurance companies instead of relying on a third party to make sure it's done correctly.

I like that you're able to log in anywhere in the world. I've used this in Hawaii, Cancun and California... I'm based in Oregon. I like how easy it is to use on the billing side. Very legible for all our patients

I don't like the autodebit portion. I don't like that I have to sit by the calendar to make sure everyone who newly signs up for autodebit services on the same day get charged or else I'll have to call and apologize for not setting them up, for instance if I'm out of town and cannot get to it even though their sign up sheet has been on my desk for almost a month.

This software has a built in area to receive electronic EOBs. Our old software did not have this and I must say it's a really nice feature. Usually the billing side of practice management software gets a bit neglected as most software companies look to sell more to the doctor than they do the staff. Chirofusion has a decent billing platform.

It can be really difficult to figure out what information pulls from what location, for example filling out 1500 forms. Some companies want prior authorization dates listed on the 1500 form while some do not, figuring out where to put some specific info so the form populates correctly can be frustrating.

Chirofusion helps my office run smoothly everyday

Very easy to use; the ability to pick and choose features that you may or may not use and only pay for those you use.

Once in a while the billing area runs slowly

I really enjoy the Ease of use and ability to Access from home and my phone.

I love that everything is prebuilt and I don’t have to waste my time building exams, OATS, goals for each patient.

Wish text reminders were free and I could enter patient payment from their chart and not have to waste time going to billing.