--- title: "ChiroTouch Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ChiroTouch. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ChiroTouch is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/chirotouch-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Chiropractic Software](https://www.softwareadvice.com/medical/chiropractic-emr-billing-software-comparison/) / [ChiroTouch](https://www.softwareadvice.com/medical/chirotouch-profile/) / ChiroTouch Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/chirotouch-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/chirotouch-profile/alternatives/) # ChiroTouch User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 1,134 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 3.9/5 - Value for money: 3.7/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 589 reviews (52%) - 4 stars: 276 reviews (24%) - 3 stars: 132 reviews (12%) - 2 stars: 57 reviews (5%) - 1 star: 80 reviews (7%) ### Most mentioned pros - It combines scheduling, SOAP notes, billing, insurance claims, patient management, and reporting all in one place, which helps keep the office organized and reduces the need for multiple software programs. - The automated patient reminders are a real plus — customizable messages, set and forget. If your only measure were what happens between check-in and check-out, this would be a much higher rating. - ChiroTouch raised the level of protection of our patient records, has excellent response to any issues that arise and require tech support, and has completely streamlined our scheduling process and file management. ### Most mentioned cons - Learning curve for new billers; training is needed to fully leverage billing features. While working an ERA, sometimes having to leave the ERA to make corrections to a patient ledger then going back into the ERA can be time consuming if there are many errors. - Online forms didn't always work. If you do PI work they can't separate out the cases in the ledger so we had to set up new patient files for each case and then try to remember which one is which. - Some options are not as easy to customize and sometimes there are updates that are less helpful than the previous versions BUT at least there is an option to stay with the old version most of the times. ## ChiroTouch customer reviews Showing reviews 1-25 of 1,134 (page 1). ### Efficient Software - Overall rating: 5/5 - Reviewer: Sara D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Chirotouch has a lot of features that make charting significantly faster. There is an AI component that will help formulate your charts in real time. There are many ways you can use preset tests, phrases, and formats. #### Cons I wish that I could access my charts from anywhere and that I could use all of the features of Chirotouch from my smartphone. --- ### Overall great software - Overall rating: 5/5 - Reviewer: Julie S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall great on the provider side, Billing side is not as smooth as preferred. On/off toggles would be appreciated to for optional services. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros 1-I appreciate that I can modify/update my notes to say whatever I want at ANYTIME!!! 2-Easy to use! #### Cons 1-There have been more loading issues as we change between screens than there used to be. 2-There seem to be more updates during the week changing how cards are processed and screen layout without warning ahead of time. 3-Loading tiome for reports at the end of the day takes WAY too long. #### Reasons for choosing ChiroTouch I have used ChiroTouch before at another practice. #### Reasons for switching to ChiroTouch Not able to edit/modify notes until an update was available. --- ### Great Product - Overall rating: 5/5 - Reviewer: Lynn K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used unspecified for more than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have used ChiroTouch since 2013. In that time I have had many of their employees help with different situations with using this software. None have been as helpful as [SENSITIVE CONTENT HIDDEN]. One night he stayed VERY late to get our update going after we left for the day and to make sure it didn't have any problems. We were able to go to work the next morning with no downtime because of what he did. With a practice as busy as ours, this was huge! ChiroTouch as a whole is an easy-to-use program. Anytime I have anyone ask my opinion of programs I always recommend ChiroTouch! #### Cons I don't love the reports. Some are great and some could use some work. --- ### Solid in the clinic, unreliable where it counts - and years of unanswered requests - Overall rating: 2/5 - Reviewer: Samuel M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered We're a four-location chiropractic practice, about 55 staff, on ChiroTouch Cloud since March 2023. I've used it daily as a CA and now use it regularly to pull financial reports and run audits, so I've seen it from both the front desk and the back office. In the treatment room it's genuinely good. The problem is everything downstream of that: the Analytics section is unreliable and incomplete, support is slow and dismissive, and the requests that matter to billing and operations have gone unanswered for years while cosmetic, doctor-facing tweaks get shipped quickly. For a system a business owner has to depend on, that's a hard combination to live with. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Day-to-day clinical work is where ChiroTouch shines. Charting is fast and reliable, adding charges and billing is smooth, and custom codes are easy to manage. The automated patient reminders are a real plus — customizable messages, set and forget. If your only measure were what happens between check-in and check-out, this would be a much higher rating. The core clinic experience works. #### Cons The Analytics section is the core issue, and it's twofold: it's unreliable, and it's incomplete. Unreliable — reports break with no warning and no pattern. Some days a report runs instantly; other days the exact same report churns for an hour or two and never returns, and you give up and try again the next day, when it suddenly works in seconds. There's no way to predict which reports will fail. Filtering is not intuitive; simple tasks require prior experience or a support call. It took me three days and six to seven hours of work — much of it on support — just to understand how the AR aging buckets and filters actually worked. Every time we or our billing team raise these issues, support tries, but nothing ever improves lastingly. The Analytics section actually used to work better than it does now. Incomplete — there are no true master reports that combine data across the individual reports a practice actually needs together. Insurance and LIEN aren't separated, and LIEN returns and deductions aren't tracked at all, which are basic things a clinic needs to see. The gaps are severe enough that we've had to build our own internal reporting tools to get numbers ChiroTouch can't reliably produce. The pattern behind all of it is responsiveness. Our billing team has asked for Analytics fixes for years with nothing to show for it. In ChiroTouch's own public idea portal, the earliest request for third-party API access is dated July 13, 2022; the single most-voted feature request (posted January 29, 2023) has 337 votes and still isn't built; and there are 847 suggestions sitting under "future consideration." Meanwhile, doctor-facing note changes with under 100 votes get implemented quickly, and development time exists for touches like birthday confetti on patient profiles — but a billing request with 300+ votes waits years. The contrast that says the most: the Fullscript integration launched fast, because that partnership benefits ChiroTouch. When a change benefits the customer instead, it waits. Support quality compounds it. In my experience the first 30–60 minutes of a ticket are spent getting the rep to take the problem seriously at all; only then does real work begin, and even then it took escalation to developers and multiple days to resolve. Our billing team describes the identical experience every single time. I submitted my own API request about three months ago and got no substantive response — an email did arrive, but a month late and without even stating what it was about. --- ### Powerful Software Held Back by Poor Support and Unresolved Issues - Overall rating: 1/5 - Reviewer: AMBER C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with ChiroTouch Cloud has been disappointing, primarily due to support and issue resolution. Since relocating our clinic in June, we have experienced ongoing issues with CT Engage and have spent months attempting to get answers and solutions. Each time I ask for an update, I am told the representative handling the case will be contacted, yet days and weeks go by without any response. One of our biggest frustrations involves ERA posting. ChiroTouch receives and processes ERAs electronically but fails to automatically populate the Secondary Insurance Type field. Staff are required to manually open individual claim lines and select information that should already be populated by the ERA. This defeats the purpose of automation, increases processing time, and creates unnecessary opportunities for posting errors. What is most frustrating is that many issues seem to arise after system improvements or updates. Instead of increasing efficiency, updates often create additional problems that impact daily operations. While I have worked with a few knowledgeable representatives, the overall support experience has been marked by poor communication, lack of follow-through, and lengthy delays in resolving issues. No software is perfect, but practices should be able to expect timely responses and accountability when problems are reported. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Pros: What did you like most about ChiroTouch?* Comprehensive practice management system with integrated scheduling, documentation, billing, and insurance functionality. When the system works as intended, it can help streamline many daily office operations. #### Cons Cons: What did you like least about ChiroTouch?* Customer support is consistently slow and difficult to work with. Tickets can remain open for weeks or months without updates, and chat support often only creates tickets rather than resolving issues. On multiple occasions I was told a ticket would be opened, only to find later that no ticket existed. Software updates frequently introduce new problems that disrupt established workflows, and getting those issues acknowledged and corrected can take far too long. #### Reasons for switching to ChiroTouch We switched from zHealth because we were looking for a more robust chiropractic practice management solution with stronger integration between scheduling, documentation, billing, and patient communication. Unfortunately, while ChiroTouch offers many of the features we were seeking, ongoing support and system issues have made the transition much more difficult than anticipated. --- ### It is Rocket Science Programming but kindergarten to the user! - Overall rating: 5/5 - Reviewer: Theresa E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Again, I was a user with the original Chirotouch and now the cloud-based Chirotouch for three years. The transition was super easy and the learning curve is super simple. I would highly recommend Chirotouch whether you are a small office or a fast-past, high-volume office. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Chirotouch software is their customer support. Every software program on the market will have its pros and cons for your unique business, but it is the customer support that separates the mediocre from the extraordinary and Chirotouch is the extraordinary. When I have a challenge with any part of their system, the response time and accuracy is always exceptional and it is always my error. My error not because the programming is odd to me, or that I wish it was different, but rather, because I simply was wrong! #### Cons What I like least about Chirotouch is in a few places I think their sort algorithm is backwards, or at least for me. I feel like the current date should be at the beginning of what I am looking for, rather than the bottom. I have been a customer for over a decade and sometimes what I am looking for could be many many pages deep. #### Reasons for switching to ChiroTouch The doctor made the switch after asking with colleagues at a Master's Circle seminar --- ### ChiroTouch from Start to Finish - Overall rating: 5/5 - Reviewer: Jacob H. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, we have been very pleased with ChiroTouch. From day one we have used this software in our practice and have every intention to continue with it going forward. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have always enjoyed the ease of use with ChiroTouch. From customer support to billing, it's been a great value for the money for our practice. Patient management within charting and front desk is streamlined so it makes going back and forth much less of a hassle. Anytime we have had issues their phone and email support has been very helpful and timely in addressing any issue. #### Cons The only thing we had an issue with was when migrating to the cloud-based version of the software we lost the interoffice messaging capability. However, now it appears they have addressed that issue and added it as a feature. #### Reasons for choosing ChiroTouch Ease of use, all in one feature, and familiarity with the original product. --- ### Highly Recommend - Overall rating: 5/5 - Reviewer: Tiffany D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 9 out of 10 for sure. I always know that when calling customer service/ tech support I get my answers handled fast and accurately. I would recommend this software to any practice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The system was very easy to learn, customer service has always been great. Scheduling is seamless, not room for mistakes. Billing took a little time to get used to, but it is a breeze now. #### Cons The individual enrollments for the clearing house and the process was sort if annoying as we had just did the same thing with the initial chirotouch we had. But It is effective. I do not like that this is a Chiropractic base software, that doesn't fit the needs of personal injury in charts. That would be my biggest ick against CT. #### Reasons for switching to ChiroTouch We wanted something that was more Chiropractic driven. --- ### DO NOT USE CHIROTOUCH - Overall rating: 1/5 - Reviewer: Donald M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Better than Genesis. However, their isn't much support. You are left to do things without support. Support doesn't call back, especially higher level support. They are holding my records hostage. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I liked that they were helpful onboarding me. That is about the extent of their help. The people in support search CT Community and have no clue what to do. #### Cons They bill inconsistently. They overcharged me several months. Support is non-existent and what support they do have is all overseas. They will also hold your records hostage and will only do a full data migration when they feel its appropriate. #### Reasons for switching to ChiroTouch They wouldn't train us, they kept our records hostage. The system wasn't user friendly. Support was awful and the employees lied to us constantly #### Vendor response Donald, thank you for taking the time to share this feedback. We’re sorry to hear that your experience with ChiroTouch has not met expectations. Concerns around billing consistency, support responsiveness, training, and access to records are taken very seriously. Our goal is to provide a reliable platform and a support experience that helps practices feel confident, not frustrated. It’s clear from your review that we fell short of that standard in your case. We appreciate you calling out both the positive onboarding experience and the areas where you felt unsupported afterward. We would welcome the opportunity to look into the concerns you raised and better understand what happened. Please reach out to us directly at support@chirotouch.com with your practice details so our team can follow up. Replied April 2026 --- ### Pleasantly surprised! - Overall rating: 5/5 - Reviewer: Deborah H. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered [sensitive content hidden] was very helpful and kept working on trying to find the problem. She found it was our security software that somehow was blocking my access. She fixed the problem then even called me back to fix it on another work station. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros My call was answered immediately! We've been having issues for a few days now and I was unable to use chat and had to call. I waited so I had lots of time to be on hold and it wasn't necessary. My call was picked up by [sensitive content hidden] and she started immediately on my problem. #### Cons I was unable to use chat. Apparently my password needed to be updated and I requested a link sent to my email. I tried it multiple times and no email was ever sent so I was unable to get in to my CT Services. We are working on that and I am waiting for a future email. #### Reasons for choosing ChiroTouch It's been in use so long I don't want to change. Familiarity is a huge factor for staying, price is a factor for leaving. --- ### Highly Recommend Chirotouch!!! - Overall rating: 5/5 - Reviewer: Sarah K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, we have been extremely happy with Chirotouch. Having one system to bill out claims, receive insurance payments, collect copays, and write SOAP notes has allowed us to spend more time helping patients get the care they need. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Chirotouch systems are all integrated making workflow smooth and easy. The doctors spend less time with new patient paperwork using the Ai system to formulate it into paragraph form. #### Cons We had issues getting trained initially but then they assigned us a representative to call each week to answer questions we had. #### Reasons for switching to ChiroTouch Chirotouch is more integrated. We were using too many systems for credit card processing, etc. --- ### PI clinic review of Chirotouch - Overall rating: 4/5 - Reviewer: Fouad R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would recommend it to colleagues looking foresee of documentation and establishing macros for Personal injury cases. I would not say it a good value for your money if you are not doing personal injury. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of use. customer support is great at times but had one instance that took some months to resolve. #### Cons It is over priced in my opinion. I tried switching to advanced but billing auto carriers was not as simple due to inability to send notes with the bills #### Reasons for choosing ChiroTouch ease of documentation for personal injury cases was better --- ### CT: Make the switch - Overall rating: 5/5 - Reviewer: James c. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience with CT has been overall positive and I'm very glad that I made the switch. I can now finish the note pretty quickly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The things I like the most is the ease of use for the doctor as well as the customer support. It's very easy to get someone on the phone that can help you. Notes can be done very quickly, whether you use AI or regular notes #### Cons We are adjusting to the ledger. That has been our hardest learning curve coming over from a different to the EHR #### Reasons for switching to ChiroTouch cost and ease of use of ct. Plus silkone just wasn't doing enough anymore. They weren't upgrading --- ### Pleased New Practice Owner - Overall rating: 5/5 - Reviewer: Evan W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I'm pleased and glad I switched from Genesis to ChiroTouch. While the program is more expensive, it's worth the switch. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The program is very user-friendly and I can do notes very quickly. I like how simple it is to click on macros and create new macros and templates. #### Cons Although I can do notes quickly, I'm having trouble using Rheo, to make the note-taking and billing process even faster. I'll be scheduling another call soon to rectify the situation. Overall, still a great system. Once we navigate the whole system, it may be time for another review. #### Reasons for switching to ChiroTouch The program was confusing and had too many options and navigating through a soap note was more difficult --- ### ChiroTouch Saves Time - Overall rating: 4/5 - Reviewer: Suzy S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, we are happy with ChiroTouch. We had a rocky start and thought we made a mistake, but we soon realized the system is really good, and makes our day run smoother and more efficiently. The customer service is great too! We like being able to get help right away if it's needed. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer Service is great and usually helps us get things rolling when there are snags. I like the ease in creating appointments and managing the calendar. Checking people in and out is pretty quick; I love being able to slide people around and knowing where they are in the flow. Taking payments is fast and efficient, and when using the relationship feature, payments for the whole family takes much less clicking!! Reports also are very helpful and contain helpful information, like, for stats. #### Cons The ledger...there are too many steps to edit charges and, sometimes, allocating payments can be a pain. Since we have been using the cloud, there have been fixes, but it can be a time waster to edit charges or payor information. The Real Time Eligibility: it doesn't always pull the correct information. --- ### Positive Review - Overall rating: 5/5 - Reviewer: Dr. Melanie B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ChiroTouch is a strong option for established chiropractic offices that need robust billing, documentation, and insurance management. However, for smaller practices or offices wanting a simpler, more modern cloud-based system, it may feel expensive and more complicated than necessary. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros One of the biggest things I like about ChiroTouch is that it is an all-in-one system. It combines scheduling, SOAP notes, billing, insurance claims, patient management, and reporting all in one place, which helps keep the office organized and reduces the need for multiple software programs. #### Cons The biggest downside is often the cost. It can be expensive compared to newer cloud-based systems, especially for smaller practices or offices trying to keep overhead low. --- ### Room for improvement - Overall rating: 4/5 - Reviewer: Kassidy K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Decent software. Couldn’t use with the inconsistency of the speed. Some days it would totally freeze up #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I loved the SOAP notes within Chirotouch. Super simple to use, great macros that made notes really easy and fast #### Cons I used the server version and it was very inconsistent with speed and functionality. Some days it was so slow and some days it was good --- ### Keep Your Records Aligned with ChiroTouch - Overall rating: 5/5 - Reviewer: Susanne K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I find ChiroTouch to be a well-rounded application that enables me to compose adequate notes as well as keeping record of treatment progression. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ChiroTouch provides a stream lined EMR that allows me to focus on patient care and navigate chart notes with ease. The addition of AI has made charting even more efficient and captures all relevant information in a patient encounter. #### Cons I would prefer the cloud version to have a designated space for x-ray images like the App version does. --- ### Great software and all in one - Overall rating: 5/5 - Reviewer: Arshia P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great software. Easy to use. Makes billing and doing notes easy specially with the new AI mode. Scheduling and color codes are alao easy to use #### Cons Notes for each patient ate not doable in their profile and you have to exit and go on charting tab each time. I want to to on a patients profile and see missing DOS and do it there #### Reasons for switching to ChiroTouch Chirotouch is all in one and is web based --- ### Switched from the Server to the Cloud on 03/26 - Overall rating: 5/5 - Reviewer: Brittany B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The CT onboarding gal was great - very helpful and responsive - thank you, [sensitive content hidden] Anytime we have questions there is someone there to chat via AI or a real person #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer Support on the Cloud is much faster than the server platform, the provider screen is very user friendly, patient management is easier #### Cons The new way to schedule - you cannot split room appointments, there is no Ct SmartFit yet which is a major bummer --- ### Great product! - Overall rating: 5/5 - Reviewer: Dawn K. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've had a great experience using ChiroTouch software and with ChiroTouch customer support. I'm a solo practice so using a software program like ChiroTouch has helped me do my job with ease allowing me to spend more time outside of the office with my family. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ChiroTouch software makes it easy to manage all the aspects of your practice in one place. The software makes it easy to manage patient appointments, notes, billing and claims, and ledgers. If you need help, customer support has always been quick, efficient and knowledgeable with problem solving. #### Cons I think the pricing is the one thing I least like about ChiroTouch as a small practice. However, the product is worth the price. --- ### Happy Chirotouch user! - Overall rating: 5/5 - Reviewer: Andres P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with ChiroTouch was very positive. It does an excellent job of bringing scheduling, documentation, billing, and claims together. Once templates and macros were properly set up, charting became efficient, consistent, and well-organized, which made day-to-day clinic operations run smoothly. Overall, it’s a dependable, comprehensive platform that supports professional, high-quality care delivery. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The SOAP notes, exam templates, outcome assessments, and care plans were already built. Once templates and macros were dialed in, documentation became fast. I also appreciated having scheduling, documentation, billing, and claims all housed in one platform, which reduced the need to jump between systems. #### Cons The initial set up was very time. Customizing templates and macros, while powerful, can be time-consuming and usually requires dedicated setup time or support. --- ### We love ChiroTouch - Overall rating: 5/5 - Reviewer: Stephen C. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We love how ChiroTouch as streamlined our practice, saving time on all tasks is priceless and billing and coding is much easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ChiroTouch raised the level of protection of our patient records, has excellent response to any issues that arise and require tech support, and has completely streamlined our scheduling process and file management. Charting is now easier, takes less time, and uploads to patient records seamlessly. We're so glad we made the switch to ChiroTouch! Highly recommend! #### Cons Adding pricing for our retail products in order to add them to patients' bill for ea visit was a bit difficult. Having different websites to work within the various facets of our practice would be easier if it was all in one place. --- ### Excellent overall with chirotouch. - Overall rating: 5/5 - Reviewer: Binh N. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent. excellent. excellent. Have a very good overall experience with them and this is the reason why I went with them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They have excellent customer support and available 24/7. I love the fact that they have AI built in for compliance when doing notes and billing to the insurance. You get what you pay for it and I highly recommend going with them as an EHR company for your practice. #### Cons The is really no con. I am full happy with the overall service in which they have provided since I started . --- ### Great Program for a Chiropractic Office - Overall rating: 5/5 - Reviewer: Emily S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The easy features and the quick support you can get ASAP. It has been a very easy transition for our office switching from paper charts to this. We enjoy the billing features, as taking payments and sending emailed receipts are easily accessible. Scheduling has been a breeze. #### Cons The office chat feature doesn't alert you or pop up a notification alert. Whenever we send chats in the program, I just wish a little alert or red banner would pop up like it does when someone schedules online, just to be sure I am alerted and aware I've been sent an in office chat. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/chirotouch-profile/reviews/?page=2) --- ChiroTouch Reviews, Pros and Cons - 2026 Software Advice