Quick chart notes, full service software.

The quick and easy chart notes are what I like the most. I went from a group practice that used Chirotouch, to a solo practice. I looked at a few other sotware alternatives, plus the one that came with the practice I bought, and still decided to buy Chirotouch for my office. I was able to do a data transfer from my old practice which made the implementation very easy.

Price is higher than most other softwares. After paying the monthly usage fee, the billing fee, and the cloud based backup, it is a lot of money to come up with monthly. I think thete should be discount packages when they are bundled together.

CT actually runs my office from scheduling to billing to chart management, I absolutely love the cloud capabilities that allow me to work from anywhere, both inside and outside of my office.

We are going through the migration process from Chirotouch Classic to the new CT version and spending hours on tech support calls asking the representatives to walk us through the process personally. They are awesome!

CT Community is not user friendly for specific issues that are appearing during our migration process. We keep going to the menu and cannot get specific help with our problems and finally just give up and try to contact a CT technical support person.

Very, very, bad. We originally set this up for two clinics paying for additional providers but the billing system is so poor that we elected not to as we are having a lot of trouble getting paid with chirotouch cloud and they wont let us remove the additional providers that we cant use. Our company acquired one that was on the server based version of chirotouch, after switching the employees who had been on the server based version for years have almost quite because this product has been so difficult to work with and the customer support and lack of training provided is so bad.

There is nothing about this product that my staff or I likes. The system is extremely slow and lag when trying too move from screen to screent. It does not have many of the functional features that it needs. Theirs is no AR report. End of day reports only work some of the time. The first 3 months of having the system we were unable to bill and struggled to get anyone from customer service to help us. Customer service is non existent and if you do actually get to talk to someone they point us to a pre-created video that doesnt help. I have since been assigned to a manager that provides false promises about the problems with this software that takes days to weeks respond(which is at least an improvement from the customer services we had been dealing with).

Customer support, billing, the nonfunctional nature of the entire software system

The same as last time feature. I like the carryover feature as we are treating many of the new patient on a regular basis, and often there symptoms change gradually.

This is minor, but I wish that when you look up a patient and then go back to the patient list, that it would take you back to the last alphabetized patient list. I am often reviewing family members.

I am a new user as I am a new employee. The office recently changed their Clearinghouse, and the set up has been challenging for the office. I want to give a shout out to [sensitive content hidden] , in support. She has been AMAZING to work with. Very professional and just all around very helpful. [sensitive content hidden] is not only professional, but very patient and knowledgeable with the software. She goes above and beyond with her service. {I believe she is due for a raise :-)}

I love how easy it is to use regarding daily patient scheduling and inputting daily charges

I have not yet worked with ChiroTouch to give a comment regarding this matter

It is a good software, just needs to be a smoother working flow, we work off multiple applications of ChiroTouch because we are very busy and it's too much toggling back and forth. More access within a patient file to all screens would be great. Being able to scan into records and not leave your posting screen, seeing insurance coverage and posting charges at the same time, updating diagnosis(ours doesn't stick you have to use the DX tab), diagnosis date, modifiers, all on the posting screen would be very time saving. seeing the previous appointments, current diagnosis and last xray date when scheduling and appointment, several things could be improved. More customized reports, it's crazy that just because something works for one office and doesn't work for all that is can't be changed unless it's the consensus. It could be a great software with some changes!

posting charges, however, I think you should be able to move the order of the charge instead of deleting and starting over again.

flipping through multiple screens, could be more centralized around the patient your working on. Especally the ledger and insurance screens. Also you cannot add a modifier from the same screen you are posting charges from.

It hasn’t been great. We finally had someone for the first time reach out to us with all of our issues to try and understand the huge negative impact it has had on our clinic since the integration, I only hope they see the severity of the problem.

Can use this software with multiple clinics which is helpful.

Doesn’t have support when it doesn’t work during hours of operation on the east coast, training is awful, constantly doesn’t work within different aspects weather the billing isn’t working, system is shut down, reports aren’t accurate, patient statements aren’t accurate, so many issues to choose from.

Overall in spite of small little mishaps the system is user friendly and helpful in processing patients in and out fairly easy on a daily basis.

This morning I had to call Chirotouch Service regarding an error a new front desk worker had made. [sensitive content hidden] did an amazing job with an impossible situation and walked me through out to fix and get the patient account back to normal working order, she made my day!

The patient statements are sometimes a struggle for patients to understand.

Front Desk Check - In and Appointment Scheduler is smooth. Creating statements and Insurance billing works well.

Easy to use. Training provided helped a lot. Accounting and Reports Applications are Great. Customer service is Great with not to long of a wait.

Way more features than we need. Would be nice to have a slimed down version for smaller offices at a lower price point.

for the most part positive tech support is descent

CT verify number of usefull tools, billing integration

to many buttons and clicks and screens slow processing

Anytime we had a problem it would require over an hour to get through to their customer service line and then many times you would just time out. On the other hand.... if you called their Sales Line someone would pick up on the first ring....really shows you were their priorities lie.

It is relatively easy to use but it is very outdated.

They will Nickel and Dime you to death with all the add ons.

Overall, I have been very disappointed with this software. They promised the world and way under delivered. All of the "necessary features" for EHR are an extra monthly charge. You pay extra for support but get to hold on the same 800 line as all the other disgruntled purchasers. I have been waiting for a fix for over 2 weeks on a problem with CT Intake not importing basic health history and subjective complaints (which I pay extra for). Don't worry it's just my money they are wasting. There is a pattern there too. They overcharged me and then sent an email to my entire staff regarding financial matters by means of their training login emails instead of me. I have never heard of a company making that kind of screw up. But I digress, the system is very cumbersome and requires you to navigate through multiple screens to get the info that should all be in one place. It takes multiple steps to accomplish simple tasks. There is nothing personal about the notes. They are very generic and not tailored to you at all. They even come with grammatical errors preinstalled. You don't have to pay extra for that. The software is overpriced for what you get. Patient tracking is horrible. Trying to track where a patient is in treatment is a nightmare. Want to know how long since the last time you examined a patient? Think that might be important to know without looking through each daily note? Better get a different software for that. The system lags and bogged down constantly no matter the size of your server, internet speed, or hardware you are using. We have confirmed it is a software issue. It's the most expensive software out there and lags on basic functions like choosing neuro tests on a basic new patient exam. That's like buying a Mercedes that stalls every time you put a window down. They wouldn't stand for that and neither should you. It should do the basic functions it was designed for or your money back. I am still waiting for them to resolve an issue that leaves my system utterly useless for over 2 weeks now and I call them daily. I have had this system for over a year and gave it my best with training and implementing and just giving it time to grow on me hoping it would prove me wrong and work the way they marketed it to me when I bought it. This software just is not worth the money and worse than that will cost you money overall because it is slow, inefficient, and incapable of tracking much of anything. Buyer beware.

Looks high tech when it's working.

Very inconvenient. Too much to list.

The product seems to be comprehensive. It handles a lot of functions in my office - scheduling, managing patient ledgers, office flow. Inventory.

Once I purchased the software, I was bombarded with emails telling me to let them know when I went live. Little did I know that as soon as I clicked I was live, my initial training sessions ended. It was nice, as a new office to have low monthly payments to buy the software, but when the first year is over and the payments go up, the technical support goes away - as does your access to MyChirotouch so that I cannot log in and create new or update existing emails through the system, including patient visit reminders. I cannot access a user guide. I cannot even update or change the services I subscribe to or billing methods. I suppose the justification for the high cost of yearly support is so they can continue updating the system, but if you're a cash office as I am, this system is over qualified. Plus, it seems like I'm nickle and dimed to death as each additional service (online intake forms, patient reminders, backup etc) is an additional fee. I hate their intake form, the only service I like and use is the reminders, but I can't save any money subscribing to just one service because they are bundled. Having their backup service is probably useless without tech support. I did well without support for 2 years, then I moved my office to a new location. I'm having so much difficulty connecting my ipads so that I can use the apps, and because my static ip address changed, my patients can no longer use the online scheduling feature. I've called for help, and was told they are now only responsible for connecting one office computer to chirotouch. If customer rep was to help me with anything beyond that he "would be dinged because the calls are monitored." Customer service at its best, right there. I will need to pay for support for them to help me with these basic functions - unless I bring in my own local IT person, but we still won't be able to update online scheduling without access to mychirotouch.com. "Well, this is how we get paid" says rep. So, obviously, this is a company who has a culture of not taking care of the customer. $ to purchase + subscribed services won't go far with this company. Plan an additional $ /year to have full availability to basic features.

I have used this program for years and loved it until they merged with Chirotouch. In the last month, this program has cost me patients and money. I will explain below. For the last month, they program has been operating very slowly and many of the features do not function at all that we use in our office daily. Their support line said they're "in crisis mode" and had to hire an outside company to try to fix it. It would be nice to have some sort of ETA and to have the other issues I had looked at, but at this time all resources are being utilized for trying to fix the major problems making the entire thing incredibly slow. The main thing that bothers me about this software is that after you pay the upfront cost, they have a monthly service contract. It was expensive, which I was fine with and was assured it was a price for life thing. Well, the salesman wasn't quite right on that. They apparently bumped that up in July this year. So, just be aware, that they will likely be upping that on you from time to time after purchasing. The biggest problem I have with this company is their complete inability to get their billing done correctly. Initially, I gave them my autopay info and a month later I got an email stating they didn't have it. So I resubmitted it and they gave me a confirmation email that I would be billed. Long story short, 14 months later, I get an email that my account is past due (I figured it was because my card had recently been stolen/reissued). Nope. They messed up somehow and now I've got a bill for all the months they didn't charge me. Now if it were my business where I messed up like that, I would have written it off. However, they don't see it that way. Regarding the software, there are several pros and cons. I will lay them out below: Pros: It can be fast when it's working properly. There are macro settings for just about everything you need It's easy to customize forms Cons: There are way too many drop downs resulting in a lot of clicks The cloud system is very laggy on the poor internet and even on the fast internet you sit and wait for it to respond a lot. It has to update a lot. When there is an issue, customer support hold times are very long and not very helpful in the many times I've had to contact them. Billing is very clunky and slow with too many pages to navigate and have to wait to load (again make sure you have Comcast and the highest speed on a fast computer; it helps, but it still sucks) Adding staff is a pain because you have to have them do it on their side You're limited to 2 providers unless you want to pay more for each additional provider, which sucks if you want your massage therapists to be able to do SOAP notes etc. My biggest complaint software wise is the number of drop downs. If you do any amount of orthopedic testing, it takes forever to enter the information/results. There is a drop down bar for each exam where you select the result, and then have several lines where you have to enter info. You can't reset it to a default negative and just change the positive ones, so it is a huge hassle, plus there are no macro's to put positive results (ie. where the pain was etc...)

It can be fast when its working properly. There are macro settings for just about everything you need Its easy to customize forms

There are way too many drop downs resulting in a lot of clicks The cloud system is very laggy on poor internet and even on fast internet you sit and wait for it to respond a lot. It has to update a lot. When there is an issue, customer support hold times are very long and not very helpful in the many times I've had to contact them. They increase their subscription rates

Again, Chirotouch’s strength is its sales, customer and tech support. They are the absolute best I have ever found, it’s just to bad the program does not live up to the same standard as outlined above. I give it overall average grade of a C. One of the strengths of chirotouch is that is owned by a large well invested company that want be going out of business anytime soon. This is very important for you to understand because every software program I began practice with 35 years ago has either gone out of business or has been sold off to another competitor who eventually killed it off (Much like Forte’ software killed DC Power Notes). You can not imagine the problems it can cause when your sold off. I believe chirotouch will be around for a long time and that is why I am sticking with them even though it does not totally meet my needs.

I have used a lot of software in my 36 years of private practice, and I must say that chirotouch support is the best in the industry. They are knowledgeable, efficient, friendly and polite folks who have always returned my phone calls and solved any kind of problem we have experienced with the software which has been infrequent considering the complexity of the program.

1) First and foremost, unlike most all medical software, it does not allow you to charge interest on personal monthly balances over 30, 60 or 90 days. In my office that is close to 2k a month. My previous chiropractic software (Inception) and almost all medical billing software allows you to set a monthly percentage on personal balances. 2) My previous record keeping software was DC Power Notes and I used it for 24 years. It was by far the best chiropractic software ever written with regards to ease of use and programming templates. I spent years looking for something comparable and it just does not exist. Chirotouch is fast and efficient, but is difficult to program. It’s does not auto change grammar and sentence structure, so everything looks cloned. Requires much longer to make a daily note than DC Power Notes. Insurance reviewers dislike the program. 3) Does not have a hard copy paper manual or text to use when refreshing memory when reprogramming or training staff. 4) Very time consuming training videos and offers limited hands on in person training. 5)It does not automatically produce radiographic reports , so you have to manually cut/paste Xray information into a Xray report. Insurance reviewers require a separate and independent Xray report. 6) It’s a paper hog because the soap note is in bullet format, so it uses 3-4x more paper than my previous program 7) Unless you have pointed fingers, you will need to use a computer digitizer pens.