--- title: "ChiroTouch Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ChiroTouch. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ChiroTouch is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/chirotouch-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Chiropractic Software](https://www.softwareadvice.com/medical/chiropractic-emr-billing-software-comparison/) / [ChiroTouch](https://www.softwareadvice.com/medical/chirotouch-profile/) / ChiroTouch Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/chirotouch-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/chirotouch-profile/alternatives/) # ChiroTouch User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 1,134 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 3.9/5 - Value for money: 3.7/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 589 reviews (52%) - 4 stars: 276 reviews (24%) - 3 stars: 132 reviews (12%) - 2 stars: 57 reviews (5%) - 1 star: 80 reviews (7%) ### Most mentioned pros - It combines scheduling, SOAP notes, billing, insurance claims, patient management, and reporting all in one place, which helps keep the office organized and reduces the need for multiple software programs. - The automated patient reminders are a real plus — customizable messages, set and forget. If your only measure were what happens between check-in and check-out, this would be a much higher rating. - ChiroTouch raised the level of protection of our patient records, has excellent response to any issues that arise and require tech support, and has completely streamlined our scheduling process and file management. ### Most mentioned cons - Our overall experience with ChiroTouch Cloud has been disappointing, primarily due to support and issue resolution. Since relocating our clinic in June, we have experienced ongoing issues with CT Engage and have spent months attempting to get answers and solutions. - Tickets can remain open for weeks or months without updates, and chat support often only creates tickets rather than resolving issues. - Learning curve for new billers; training is needed to fully leverage billing features. While working an ERA, sometimes having to leave the ERA to make corrections to a patient ledger then going back into the ERA can be time consuming if there are many errors. ## ChiroTouch customer reviews Showing reviews 1-25 of 1,134 (page 1). ### Efficient Software - Overall rating: 5/5 - Reviewer: Sara D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Chirotouch has a lot of features that make charting significantly faster. There is an AI component that will help formulate your charts in real time. There are many ways you can use preset tests, phrases, and formats. #### Cons I wish that I could access my charts from anywhere and that I could use all of the features of Chirotouch from my smartphone. --- ### Overall great software - Overall rating: 5/5 - Reviewer: Julie S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall great on the provider side, Billing side is not as smooth as preferred. On/off toggles would be appreciated to for optional services. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros 1-I appreciate that I can modify/update my notes to say whatever I want at ANYTIME!!! 2-Easy to use! #### Cons 1-There have been more loading issues as we change between screens than there used to be. 2-There seem to be more updates during the week changing how cards are processed and screen layout without warning ahead of time. 3-Loading tiome for reports at the end of the day takes WAY too long. #### Reasons for choosing ChiroTouch I have used ChiroTouch before at another practice. #### Reasons for switching to ChiroTouch Not able to edit/modify notes until an update was available. --- ### Great Product - Overall rating: 5/5 - Reviewer: Lynn K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used unspecified for more than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have used ChiroTouch since 2013. In that time I have had many of their employees help with different situations with using this software. None have been as helpful as [SENSITIVE CONTENT HIDDEN]. One night he stayed VERY late to get our update going after we left for the day and to make sure it didn't have any problems. We were able to go to work the next morning with no downtime because of what he did. With a practice as busy as ours, this was huge! ChiroTouch as a whole is an easy-to-use program. Anytime I have anyone ask my opinion of programs I always recommend ChiroTouch! #### Cons I don't love the reports. Some are great and some could use some work. --- ### Solid in the clinic, unreliable where it counts - and years of unanswered requests - Overall rating: 2/5 - Reviewer: Samuel M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered We're a four-location chiropractic practice, about 55 staff, on ChiroTouch Cloud since March 2023. I've used it daily as a CA and now use it regularly to pull financial reports and run audits, so I've seen it from both the front desk and the back office. In the treatment room it's genuinely good. The problem is everything downstream of that: the Analytics section is unreliable and incomplete, support is slow and dismissive, and the requests that matter to billing and operations have gone unanswered for years while cosmetic, doctor-facing tweaks get shipped quickly. For a system a business owner has to depend on, that's a hard combination to live with. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Day-to-day clinical work is where ChiroTouch shines. Charting is fast and reliable, adding charges and billing is smooth, and custom codes are easy to manage. The automated patient reminders are a real plus — customizable messages, set and forget. If your only measure were what happens between check-in and check-out, this would be a much higher rating. The core clinic experience works. #### Cons The Analytics section is the core issue, and it's twofold: it's unreliable, and it's incomplete. Unreliable — reports break with no warning and no pattern. Some days a report runs instantly; other days the exact same report churns for an hour or two and never returns, and you give up and try again the next day, when it suddenly works in seconds. There's no way to predict which reports will fail. Filtering is not intuitive; simple tasks require prior experience or a support call. It took me three days and six to seven hours of work — much of it on support — just to understand how the AR aging buckets and filters actually worked. Every time we or our billing team raise these issues, support tries, but nothing ever improves lastingly. The Analytics section actually used to work better than it does now. Incomplete — there are no true master reports that combine data across the individual reports a practice actually needs together. Insurance and LIEN aren't separated, and LIEN returns and deductions aren't tracked at all, which are basic things a clinic needs to see. The gaps are severe enough that we've had to build our own internal reporting tools to get numbers ChiroTouch can't reliably produce. The pattern behind all of it is responsiveness. Our billing team has asked for Analytics fixes for years with nothing to show for it. In ChiroTouch's own public idea portal, the earliest request for third-party API access is dated July 13, 2022; the single most-voted feature request (posted January 29, 2023) has 337 votes and still isn't built; and there are 847 suggestions sitting under "future consideration." Meanwhile, doctor-facing note changes with under 100 votes get implemented quickly, and development time exists for touches like birthday confetti on patient profiles — but a billing request with 300+ votes waits years. The contrast that says the most: the Fullscript integration launched fast, because that partnership benefits ChiroTouch. When a change benefits the customer instead, it waits. Support quality compounds it. In my experience the first 30–60 minutes of a ticket are spent getting the rep to take the problem seriously at all; only then does real work begin, and even then it took escalation to developers and multiple days to resolve. Our billing team describes the identical experience every single time. I submitted my own API request about three months ago and got no substantive response — an email did arrive, but a month late and without even stating what it was about. --- ### Powerful Software Held Back by Poor Support and Unresolved Issues - Overall rating: 1/5 - Reviewer: AMBER C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with ChiroTouch Cloud has been disappointing, primarily due to support and issue resolution. Since relocating our clinic in June, we have experienced ongoing issues with CT Engage and have spent months attempting to get answers and solutions. Each time I ask for an update, I am told the representative handling the case will be contacted, yet days and weeks go by without any response. One of our biggest frustrations involves ERA posting. ChiroTouch receives and processes ERAs electronically but fails to automatically populate the Secondary Insurance Type field. Staff are required to manually open individual claim lines and select information that should already be populated by the ERA. This defeats the purpose of automation, increases processing time, and creates unnecessary opportunities for posting errors. What is most frustrating is that many issues seem to arise after system improvements or updates. Instead of increasing efficiency, updates often create additional problems that impact daily operations. While I have worked with a few knowledgeable representatives, the overall support experience has been marked by poor communication, lack of follow-through, and lengthy delays in resolving issues. No software is perfect, but practices should be able to expect timely responses and accountability when problems are reported. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Pros: What did you like most about ChiroTouch?* Comprehensive practice management system with integrated scheduling, documentation, billing, and insurance functionality. When the system works as intended, it can help streamline many daily office operations. #### Cons Cons: What did you like least about ChiroTouch?* Customer support is consistently slow and difficult to work with. Tickets can remain open for weeks or months without updates, and chat support often only creates tickets rather than resolving issues. On multiple occasions I was told a ticket would be opened, only to find later that no ticket existed. Software updates frequently introduce new problems that disrupt established workflows, and getting those issues acknowledged and corrected can take far too long. #### Reasons for switching to ChiroTouch We switched from zHealth because we were looking for a more robust chiropractic practice management solution with stronger integration between scheduling, documentation, billing, and patient communication. Unfortunately, while ChiroTouch offers many of the features we were seeking, ongoing support and system issues have made the transition much more difficult than anticipated. --- ### It is Rocket Science Programming but kindergarten to the user! - Overall rating: 5/5 - Reviewer: Theresa E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Again, I was a user with the original Chirotouch and now the cloud-based Chirotouch for three years. The transition was super easy and the learning curve is super simple. I would highly recommend Chirotouch whether you are a small office or a fast-past, high-volume office. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Chirotouch software is their customer support. Every software program on the market will have its pros and cons for your unique business, but it is the customer support that separates the mediocre from the extraordinary and Chirotouch is the extraordinary. When I have a challenge with any part of their system, the response time and accuracy is always exceptional and it is always my error. My error not because the programming is odd to me, or that I wish it was different, but rather, because I simply was wrong! #### Cons What I like least about Chirotouch is in a few places I think their sort algorithm is backwards, or at least for me. I feel like the current date should be at the beginning of what I am looking for, rather than the bottom. I have been a customer for over a decade and sometimes what I am looking for could be many many pages deep. #### Reasons for switching to ChiroTouch The doctor made the switch after asking with colleagues at a Master's Circle seminar --- ### ChiroTouch from Start to Finish - Overall rating: 5/5 - Reviewer: Jacob H. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, we have been very pleased with ChiroTouch. From day one we have used this software in our practice and have every intention to continue with it going forward. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have always enjoyed the ease of use with ChiroTouch. From customer support to billing, it's been a great value for the money for our practice. Patient management within charting and front desk is streamlined so it makes going back and forth much less of a hassle. Anytime we have had issues their phone and email support has been very helpful and timely in addressing any issue. #### Cons The only thing we had an issue with was when migrating to the cloud-based version of the software we lost the interoffice messaging capability. However, now it appears they have addressed that issue and added it as a feature. #### Reasons for choosing ChiroTouch Ease of use, all in one feature, and familiarity with the original product. --- ### Highly Recommend - Overall rating: 5/5 - Reviewer: Tiffany D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 9 out of 10 for sure. I always know that when calling customer service/ tech support I get my answers handled fast and accurately. I would recommend this software to any practice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The system was very easy to learn, customer service has always been great. Scheduling is seamless, not room for mistakes. Billing took a little time to get used to, but it is a breeze now. #### Cons The individual enrollments for the clearing house and the process was sort if annoying as we had just did the same thing with the initial chirotouch we had. But It is effective. I do not like that this is a Chiropractic base software, that doesn't fit the needs of personal injury in charts. That would be my biggest ick against CT. #### Reasons for switching to ChiroTouch We wanted something that was more Chiropractic driven. --- ### DO NOT USE CHIROTOUCH - Overall rating: 1/5 - Reviewer: Donald M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Better than Genesis. However, their isn't much support. You are left to do things without support. Support doesn't call back, especially higher level support. They are holding my records hostage. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I liked that they were helpful onboarding me. That is about the extent of their help. The people in support search CT Community and have no clue what to do. #### Cons They bill inconsistently. They overcharged me several months. Support is non-existent and what support they do have is all overseas. They will also hold your records hostage and will only do a full data migration when they feel its appropriate. #### Reasons for switching to ChiroTouch They wouldn't train us, they kept our records hostage. The system wasn't user friendly. Support was awful and the employees lied to us constantly #### Vendor response Donald, thank you for taking the time to share this feedback. We’re sorry to hear that your experience with ChiroTouch has not met expectations. Concerns around billing consistency, support responsiveness, training, and access to records are taken very seriously. Our goal is to provide a reliable platform and a support experience that helps practices feel confident, not frustrated. It’s clear from your review that we fell short of that standard in your case. We appreciate you calling out both the positive onboarding experience and the areas where you felt unsupported afterward. We would welcome the opportunity to look into the concerns you raised and better understand what happened. Please reach out to us directly at support@chirotouch.com with your practice details so our team can follow up. Replied April 2026 --- ### Pleasantly surprised! - Overall rating: 5/5 - Reviewer: Deborah H. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered [sensitive content hidden] was very helpful and kept working on trying to find the problem. She found it was our security software that somehow was blocking my access. She fixed the problem then even called me back to fix it on another work station. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros My call was answered immediately! We've been having issues for a few days now and I was unable to use chat and had to call. I waited so I had lots of time to be on hold and it wasn't necessary. My call was picked up by [sensitive content hidden] and she started immediately on my problem. #### Cons I was unable to use chat. Apparently my password needed to be updated and I requested a link sent to my email. I tried it multiple times and no email was ever sent so I was unable to get in to my CT Services. We are working on that and I am waiting for a future email. #### Reasons for choosing ChiroTouch It's been in use so long I don't want to change. Familiarity is a huge factor for staying, price is a factor for leaving. --- ### Excellent and Simple - Overall rating: 5/5 - Reviewer: Molly G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Customer service/help is amazing and very easy to get in contact with. They helped the entire time when setting up and made the transfer process from our old EHR very smooth. There is also very little lag time when navigating through the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The simplicity of the program and note taking. Also doing a cash based practice program has made it much easier for us when it comes to collections/billing. #### Cons I don't have much to complain about CT. We transferred from another EHR and they made it very simple. #### Reasons for switching to ChiroTouch The system was slower, had a longer lag time. There were also many features we did not need/use. CT breaks down the EHR very friendly and simple to use for chiropractors. --- ### PI clinic review of Chirotouch - Overall rating: 4/5 - Reviewer: Fouad R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would recommend it to colleagues looking foresee of documentation and establishing macros for Personal injury cases. I would not say it a good value for your money if you are not doing personal injury. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of use. customer support is great at times but had one instance that took some months to resolve. #### Cons It is over priced in my opinion. I tried switching to advanced but billing auto carriers was not as simple due to inability to send notes with the bills #### Reasons for choosing ChiroTouch ease of documentation for personal injury cases was better --- ### Server was nice. Cloud is a mess. - Overall rating: 3/5 - Reviewer: Laura M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Support was frustrating. Not helpful at all. I thought it would be an upgrade from my old EHR and I had used the server as an associate, but what a mistake. Plus they do not make migration easy. Not friendly at all. Would not recommend. But if you just do cash its probably still a good option. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Macros for notes and easy to schedule/use. Has good features like alerts and subscription plans. Can get two way text with appointment reminders and online forms as add ons integrated #### Cons The server was great. The cloud is a mess and support is terrible. All Facebook groups. Online forms didn't always work. If you do PI work they can't separate out the cases in the ledger so we had to set up new patient files for each case and then try to remember which one is which. The itemized billing statement is also confusing and attorneys are always calling to try and figure it out. #### Reasons for choosing ChiroTouch liked the server version. familiar with it already #### Reasons for switching to ChiroTouch wanted easier macros, more advanced features, less time --- ### New to Chirotouch-Love it! - Overall rating: 5/5 - Reviewer: Arika S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very pleased and there are so many resources. We purchased a practice that had a very old EHR system and all the other softwares that are used do not link with each other so we were utilitizing many different companies and switching to Chirotouch, we get to have access to everything in one place and all the applications talk to one another. It makes for a much smoother process on the back side of patient care and more streamlined for our front desk staff. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ease of having all your patient info, billing software, communications and scheduling all I one place. #### Cons There are so many features, that it can get overwhelming choosing to use some of all of the features. #### Reasons for switching to ChiroTouch The old systems were not very efficient in keeping accounts up to date and took more time to process different areas of the business. --- ### Pleased New Practice Owner - Overall rating: 5/5 - Reviewer: Evan W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I'm pleased and glad I switched from Genesis to ChiroTouch. While the program is more expensive, it's worth the switch. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The program is very user-friendly and I can do notes very quickly. I like how simple it is to click on macros and create new macros and templates. #### Cons Although I can do notes quickly, I'm having trouble using Rheo, to make the note-taking and billing process even faster. I'll be scheduling another call soon to rectify the situation. Overall, still a great system. Once we navigate the whole system, it may be time for another review. #### Reasons for switching to ChiroTouch The program was confusing and had too many options and navigating through a soap note was more difficult --- ### Comprehensive Practice Management Solution with Strong Features - Overall rating: 4/5 - Reviewer: Karina R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with ChiroTouch has been positive. The platform helps improve efficiency by combining patient management, scheduling, billing, and clinical documentation into one system. While there are occasional challenges with setup and support, the software provides solid functionality and helps streamline practice operations. It has been a valuable tool for managing day-to-day chiropractic office tasks. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros ChiroTouch offers a comprehensive all-in-one practice management solution that helps streamline daily operations. The scheduling, billing, documentation, and patient management features are integrated into a single platform, making it easier to manage patient workflows. The software is generally user-friendly once configured, and the customizable templates help improve documentation efficiency. #### Cons The software can have a learning curve for new users, and some advanced features require additional training to use effectively. Customer support response times can vary depending on the issue, and occasional software updates may require adjustments to existing workflows. Pricing may also be higher than some competing solutions, especially for smaller practices. --- ### Game Changer for Your Practice! - Overall rating: 5/5 - Reviewer: Amanda M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered So pleased with this software. Our practice considers it another employee with all the features it offers. From streamline billing to online patient booking. It really does have it all. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My favorite part about Chirotouch is that its on the Cloud. I know it seems simple but the fact that you have the accessibility to work from anywhere is a game changer! Our practice currently has an employee who is in Florida Snow-Birding for the winter as we are a Michigan practice. She is able to preform all her CT duties as well as some additional; in conjunction with facetime she is able to still be present and communicate and talk with patients and "check out" virtually. Total game changer for our office! We also have another employee who tends to need to work from home a lot due to some health issues and CT helps with her still being able to get her work done from home. So amazing. Billing is a cakewalk once you get through onboarding, Like anything at first it takes some time, but it is so streamline now that its all set up. #### Cons CT tends to be a little "clicky" lots of clicks to do a simple task. It has gotten better over the years but it still tends to be clicky especially on the Check out and scheduling end. --- ### Chiro-touch has a nice a touch! - Overall rating: 5/5 - Reviewer: Crystal R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been able to handle many task with ease. It does have good technical support. Also gives you great safety feature with login features. It's allows you to schedule with ease as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The page layout is very soft to work with. Multiple ways and places to perform a task. The font and color theme is easy as well. #### Cons The delay in updates on insurance deductible. Not sure what more can be done about that. The way it marks a patient as inactive, but wont allow you to delete the sometimes simply a duplicate. --- ### Best overall EHR system - Overall rating: 5/5 - Reviewer: David E. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Highly recommend this system to all Chiros. There may be a few minor things that need to be fix but I really like how easy is to get set up and again the support is absolutely amazing #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All in one integrated system where you can do everything. From insurance verification, sending claims, communicating with patients, and more. This EHR makes is easy for you to run your practice. In addition, costumer service is great! They responde very quickly and get your problem solved very fast. Also, the addition of the AI note taking its a game changer. Highly recommend it #### Cons Sometimes the system will update on Sundays which doesn't allow my patients to book online. The online booking could be a little better since my patients complain of always logging in via email and password. Even with that, people will find a hard time booking. Another thing is the appointment reminders. Yes, its highly effective and easy to communicate with patients but I just wish they would use the same number for text messages as my office number instead of a separate number --- ### Great software and all in one - Overall rating: 5/5 - Reviewer: Arshia P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great software. Easy to use. Makes billing and doing notes easy specially with the new AI mode. Scheduling and color codes are alao easy to use #### Cons Notes for each patient ate not doable in their profile and you have to exit and go on charting tab each time. I want to to on a patients profile and see missing DOS and do it there #### Reasons for switching to ChiroTouch Chirotouch is all in one and is web based --- ### Good expereince - Overall rating: 5/5 - Reviewer: Lauren H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's big a good experience overall. I like the software, AI scribe, and the intake forms. The billing could be better but overall it's a good system #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Value for money and the AI capabilities. Everything you need is in one spot. The online scheduling is convenient #### Cons There us a learning curve in the beginning. They have support teams and classes to walk you through it but there are still some things that take time to learn beyond that --- ### Happy Chirotouch user! - Overall rating: 5/5 - Reviewer: Andres P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with ChiroTouch was very positive. It does an excellent job of bringing scheduling, documentation, billing, and claims together. Once templates and macros were properly set up, charting became efficient, consistent, and well-organized, which made day-to-day clinic operations run smoothly. Overall, it’s a dependable, comprehensive platform that supports professional, high-quality care delivery. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The SOAP notes, exam templates, outcome assessments, and care plans were already built. Once templates and macros were dialed in, documentation became fast. I also appreciated having scheduling, documentation, billing, and claims all housed in one platform, which reduced the need to jump between systems. #### Cons The initial set up was very time. Customizing templates and macros, while powerful, can be time-consuming and usually requires dedicated setup time or support. --- ### DO NOT USE CHIROTOUCH OR CTProBill! - Overall rating: 1/5 - Reviewer: Greg W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Horrible customer service, especially with CTProBill. Their onboarding team did not communicate amongst themselves, did not listen to our needs (we had to clarify with them over multiple phone calls because they kept sending us the wrong info and adding the wrong info to the contract) and was basically a nightmare to work with. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It’s adequate, outdated comparatively. I’ve been with Chirotouch for approximately 12 years and have had problems throughout. Eventually gave up trying to get help and just used it as best we could. #### Cons Customer service and CTProBill. Looking for other software now, mainly because I made the mistake of signing up with CT ProBill. I thought it might be a good idea to go with them as one would think they are part of the same company so they’d know what they are doing. That was a HUGE mistake. They were in violation of the contract from day 1. Did not perform 10% of what they were supposed to do based on contract, and that is being generous. Knowing they were in violation, we cancelled the contract early, which they agreed to as they knew they were in default. Then, they continued to bill us and haven’t stopped, nor have they responded to emails. UNDER NO CIRCUMSTANCES SHOULD ANYONE USE CTProBill. Everything I have stated above has been fully documented. If you want to know more, contact me. Additionally, if you’re looking for an EHR software, don’t use CTProBill’s parent, Chirotouch. They have been sold a number of times and have lost the ability to service their clientele, which was made even more obvious after this experience. #### Reasons for switching to ChiroTouch Thought Chirotouch might have been better --- ### Practice platform - Overall rating: 5/5 - Reviewer: Carlos H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We’ve been using ChiroTouch at Southern Spine Family Chiropractic and overall it’s been a solid system for our clinic. It offers strong value for the features included, especially with billing and patient management all in one place. Overall, it’s a dependable platform for chiropractic offices looking for an all-in-one solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The billing side is one of the biggest strengths—it helps streamline insurance, ERA/EOBs, and keeps things organized. Scheduling is also easy to use and keeps our office running smoothly day to day. #### Cons There is a bit of a learning curve at first, and we’ve experienced some occasional bugs and slowdowns, but customer support has been helpful when needed. --- ### Great Program for a Chiropractic Office - Overall rating: 5/5 - Reviewer: Emily S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The easy features and the quick support you can get ASAP. It has been a very easy transition for our office switching from paper charts to this. We enjoy the billing features, as taking payments and sending emailed receipts are easily accessible. Scheduling has been a breeze. #### Cons The office chat feature doesn't alert you or pop up a notification alert. Whenever we send chats in the program, I just wish a little alert or red banner would pop up like it does when someone schedules online, just to be sure I am alerted and aware I've been sent an in office chat. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/chirotouch-profile/reviews/?page=2) --- ChiroTouch Reviews, Pros and Cons - 2026 Software Advice