ChiroTouch Chiropractic EMR Software


 

A fully certified solution specific to the chiropractic industry, ChiroTouch offers electronic health records (EHR) and practice management applications. With the latest release of version 6.0, ChiroTouch has received complete 2014 ONC-ATCB certification. This certification is required in order to receive Medicare Meaningful Use incentives.

ChiroTouch is designed for offices with one to 25 providers. It combines EHR, billing, patient scheduling, outcomes assessments and inventory management in a single, integrated suite. The EHR has custom templates for chiropractors, along with image management, dynamic SOAP notes and real-time patient flow with room management capabilities. The EHR provides lab integration and wireless support, and it can be used on a PC or on an iPad through the CTProvider iPad app.

ChiroTouch's billing application features eligibility inquiry, claim scrubbing, automated batch posting, DME billing, workers’ compensation billing and more. The scheduling application has appointment reminders, room scheduling, patient messaging and a patient portal. The entire system is HIPAA compliant.

ChiroTouch is a fully capable hybrid software system with extended Web capabilities through MyChiroTouch.com and other mobility apps for providers and patients. Chiropractors can send text and email reminders to patients, while patients can use the system to fill out intake and outcomes assessment forms before their office visit.

 

ChiroTouch - Multiple platforms
 
  • ChiroTouch - Multiple platforms
    Multiple platforms
  • ChiroTouch - iPad
    iPad
  • ChiroTouch - EHR
    EHR
  • ChiroTouch - Mobile
    Mobile
  • ChiroTouch - HIPAA audits
    HIPAA audits
  • ChiroTouch - Transition
    Transition
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 8, Windows 10

275 Reviews of ChiroTouch

 

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Software Advice Reviews (202)
More Reviews (73)

Showing 1-20 of 202

Tyrel from Getwell Chiropractic
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Good for "Generic" Chiropractic Offices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Notes are able to be done quickly compared to any of the three other software companies I have used. Check in process and patient self filled subjective and new patient paperwork is awesome.

Cons

Very difficult to customize, the system is constantly down and support is AWEFUL. Be prepared to spend hours on the phone or wait days for a response from the company if you choose not to wait in line. Very expensive product for what you get and even then you have to pay yearly for the poor tech support. Not ideal for practices that do more than just straight adjust, such as sport specific practices. And the worst part, they don't even have all the ICD-10 codes available. You have to manually enter codes into the system that are used quite frequently in offices such as ankle sprain codes.

 
 

Dr Jermaine from HEROH Chiropractic
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Not too excited.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There are other softwares out there to look at before the deep dive into your pocket for chirotouch.

Pros

The ability to point or click and have notes populate is a plus. The scheduler is also pretty nice.

Cons

I hear there is a cloud based version but the server based version is a hassle. The software is super expensive, clunky and support is pricey as well as a must have because something is going to go wrong and without the support package you are on your own. It's suppose to be great for managing the office but it's not very intuitive.

 
 

Robert from Legacy Medical Centers
Specialty: Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Good for small practices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This EMR is missing a few vital functions. You will struggle to go fully paperless.

Pros

-Great for small offices, <10 users
-SALT (same as last time) makes editing SOAP notes easy
-Scheduling is easy
-Macro functions for notes make documenting regional exams easy
-Easy to customize

Cons

-Lags with more than 10 users
-Does not work well for integrated (DC, MD, PT) offices
-Missing vital billing functions (more than 1 copay)
-Cannot formally append notes after you sign
-Is not cloud-based, is server based
-Takes a long time to customize
-Does not integrate lab testing
-Added features are all extra $ per month (DICOM viewers, patient reminders)

 
 

Emily from Light touch heaing center
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Support is a joke

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It really is easy to use. Customizable and has a lot of report functions. I like being able to upload claims directly from the program!

Cons

When you come across something that you need help to get past, you go to call support. The first thing they tell you is you need to try searching online support first. So I have just waited 45 minutes to get a live person and they refer me to online help?! CRACKPOT SUPPORT!

 
 

Cory from Active Body Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Easiest transition to new software I've ever had!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Chiro touch is an in-depth program that's been made to be simple for the practice user. It has all the elements of a high-end medical program without the high-end price. I would highly recommend this program to any chiropractors starting out or looking to make a change in their practice management!

Pros

Simple point and click features. Easy step by step processes. Patient friendly statements. This program simplified our practice without compromising the quality.

Cons

The only improvement I could recommend is the patient ledgers. Sometimes confusing at first. Other than that, zero complaints!

 
 

Mike from Flanery Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Useful but could be more time efficicent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to figure out for a new program, I like the quick buttons for repeat patients and notes, I like the communication features for the front desk manager.

Cons

It is the most time efficient program for the business, it's also time consuming to set up your quick buttons and usually requires IT support.

 
 

Danielle from Noya Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great product!

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Chirotouch is a great and useful program. It is easy to navigate and helps keep office operations organized.

Cons

The alert system could be improved as one has to actively be looking for patient alerts, otherwise they will go unnoticed for a period of time.

 
 

Maurie from King of Prussia Family Wellness
Specialty: Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Great support!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Chirotouch is fast and intuitive and has a lot of services to offer. Support is incredible for issues and for training!

Pros

Personalized support, fast, accurate, intuitive. If I ever need anything, Laurence is there! He goes above and beyond for his clients!

Cons

Chirotouch crashes once in a while, but unlike other software, it saves everything so you never lose information.

 
 

Paul from Main line accident and Rehab
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Worst mistake ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Unless you have 50 hrs to waste trying to implement software and are OK with having to redo patient subjective complaints to be compliant forget this software

Pros

Ads for product in chiro magazines and bells and whistles have of which cost extra
Actually very labor intensive for practitioner trying to keep up with patient flow

Cons

Implementation was nightmare Many promised features dont work Mostly sizzle and now being given run around about cancelling service

 
 

Dusty from Larger Than Life Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Great Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Love the software, it's been great, and I believe it is the future go to software.

Pros

Love the ease of use, very robust system with many features. Have been using CT for a little over 7 years and it's been great.

Cons

Cost of add ons, for the cost of the program, it would be nice if some of the features were included in the overall cost without additional fees.

 
 

Garlock from Dr. Jordan Garlock
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

New Chirotouch user

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very satisfied.

Pros

Easy to navigate. Easy to enter charges. Patients checkin is great. Very smooth from first day a patient enters office to maintenance care.

Cons

Learning how to use all the features takes time but overall it's great! It is a very complete system wgich is best utilized by a staff of 2 or 3.

 
 

Ryan from HealthSource Sport + Spine
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

User Friendly/Compliant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very easy to use. Ease of medicare compliance with notes. Customization of macro sets for quicker notes.

Cons

I honestly have nothing bad to say about this product other than the billing software seems to confuse patient ledgers at times. Easy fix.

 
 

Jeremy from Capitol Health & Injury Center
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Confusing software to learn with less than adequate support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I will say that for the price its pretty good, but if you can afford to spend more, do it. They have a lot of add on prices/features that they tend to not explain very well, and often blatantly incorrectly. For example, I was told I would have "unlimited claims" for $100 per month, but a couple months later they tell me that's only health insurance claims, which is about 10% of my business. I do mostly auto accident injuries and work injuries (which are NOT the same thing, although they don't know that), and there is an additional charge for those! There were many other examples of the same kind of thing. I was very upset with them.

Pros

It is very customizable, almost to a fault. The price is fair and competitive and hey have great options to make it affordable for you.

Cons

Customer support is very polite, but not overwhelmingly knowledgeable of regarding the profession, billing, coding, clearinghouse use, health insurance versus auto or work comp, etc.
The software has too many separate screens you need to work from in order to do various things, and it organized oddly. For example, if you need to print SOAP notes, you need to go to a button labeled "diagnosis" instead of the one labeled "records"....makes sense, right???

 
 

Sinovia from Spinal Health and Rehab Center
Specialty: Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Great experience!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

What I like the most about the product is that it is easy to use and I can understand the product as well.

Cons

What I least like about the product is that two people or more people can not be in the account at the same time and ave what they are doing in the account.

 
 

Dublin from Minden Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

The videos, webinars and support are great! The tech support is the best!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Lawrence is the best ever!

Pros

The short videos that show how to input the data are very helpful and easy. The webinars are the only way I would be getting the information. Thank You!

Cons

Medicare has not made this a clear process. I do not know what someone would do without all the help I get from this company. This process would be overwhelming.

 
 

Daniel from Harbour Healthcare, Inc.
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

ChiroTouch software review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

very comprehensive and helpful once you spend the time to know the details. Electronic touch and macros help much more than keyboard

Cons

It takes a long time to tweak the software to make it more personable and appear written by the doctor rather than strictly automated

 
 

Amy from Balanced Life Chirorpactic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

ChiroTouch One Stop

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is truly an All-In-One system. Everything you need to run an office is included in this software. The software starts out as a cookie cutter but most areas can be customized to what you want / prefer. It integrates with other companies.

Cons

The investment in the software was reasonable for everything that it does, but the yearly support fee feels like too much.

 
 

Slyn from Chiro office
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The chirotouch product is easy to use and is pretty self explanatory. Setting up your own individual macros is convenient.

Cons

The stat reports are sometimes confusing. Support is helpful but often takes long periods of time to get through.

 
 

Erin from SAN LUIS OBISPO CHIROPRACTIC
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Bait and switch

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I feel like there should be different rates for smaller offices. I am NOT high volume doc, I don't see 100 patients per day, and I wish every day I had picked a different software company that wouldn't capitalize on me because I'm trapped in their software after spending all this money.

Pros

Good for billing/accounting. CA likes how it works for electronic billing connecting to office ally.

Cons

I signed up after paying the yearly fee for upgrades/support (after purchasing it for THOUSANDS) and then a few years ago they just switched it up to more amount for a year for 'upgrades/support' yet I see their marketing ads EVERYWHERE in the industry. Clearly, this increasing in size is not to support inflation but to support their inflated egos to get bigger and bigger. You also have to pay extra each month for reminders, back up support (also just got increased without my knowledge).

 
 

Howard from Spinal Health & Rehab
Specialty: Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Chirotouch is the BEST!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I went to a seminar recently where I sang your praises to everyone who would listen!

Pros

Everything! The alert function, the macros for the chart notes, the webinars. it isn't enough for me to tell you everything I LOVE about Chirotouch!!

 
 
 
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Showing 1-20 of 73

John from Engelbrecht Chiropractic & Rehabilitation
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Good Experience with our Demo

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software was easy to use and intuitive. The interface worked well. The full EHR certification was a big plus that I know a lot of hard work went into. ChiroTouch was one of the first and best of the chiropractic specific EHR programs in the beginning. I would consider this product again in the future.

Cons

The monthly cost made us choose a different product for our practice management needs. We ultimately went with a cloud based software.

Source: Capterra
 

Albert from Mountain West Chiropractic

August 2017

August 2017

Macro-based software with many shortcomings

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Once the macros are set-up, the EHR software is easy to use. Customer support is fair, but you must call and leave a message and wait for a call back.

Cons

The program has multiple modules, but do not seamlessly work together intuitively. The program was built originally for low resolution screens, and has not been updated to current higher resolution monitors. Many of the boxes are not large enough to view pertinent information. Example, ICD 10 code diagnoses are lengthy in description. The diagnosis box doesn't allow you to read the entire diagnosis. Therefore it's very frustrating and perplexing to work with. I have been using this program for close to 10 years, and it has not been visually updated since. I'm sure there are more up-to-date programs on the market.

Source: Capterra
 

Lindsay from King of Prussia Family Wellness

July 2017

July 2017

We use chirotouch in our office and it is extremely vital and helpful to our practice!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Laurence is always available whenever we have any questions or need any help with anything!! He is awesome!!

Cons

I do not have any cons to mention at this time. Laurence is always there and available if we need any help!!

Source: Capterra
 

Julie from King of Prussia Family Wellness Center
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Great features and awesome customer service!! Have used for over 10 years!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ChiroTouch enables us to have all information for patients in one secure database, and the features enable our employees to work more efficiently.

Pros

The system is very user friendly, easy to learn, and the developers are always making new updates based on customer suggestions. It is also highly customizable. There is a great online portal for feedback, training, and questions - or you can also use the chat feature and the support staff will log on to your computer to see what they need to do to help you or fix your problem. We have used ChiroTouch for over 10 years and have been highly satisfied.

Cons

There are some limitations with reporting, although they are always improving and adding more options.

Source: Capterra
 

Kevin & Christina from Bellevue Pain Institute

July 2017

July 2017

10+ years w. Chirotouch as our solutions based EMR System. Innovative & Industry leading.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Chirotouch has delivered an excellent product to us year after year. We love the innovative features meeting market demand and the ever changing healthcare landscape. The integration of programs to support Doctors and Admin staff alike help to ensure we are able to provide customized patient experiences and when help is needed they are a quick phone call away! The CT Community and training university make new features easy to navigate and new users comfortable in learning, asking questions and even making suggestions for the future. Chirotouch understands that the voice of the customer is ultimate in making progressive choices for the future of healthcare management systems.

Cons

Some click through options are not intuitive when new products are launched. Takes some massaging and usually a change is made.

Source: Capterra
 

Gene from Coastal Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

This seems to be a great program, with many features.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

This is a full practice management system, which should save time and money over the long term.

Pros

This program has a great diversity of features. The customer service has been excellent. They are easily accessible by phone, and will do a screen share with you to help you with your training. I did a lot of research before purchasing this program, and everyone I spoke to gave it a very good review.

Cons

This program takes a lot longer than I expected to learn and implement. There is a lot of time involved in the learning process. We are hoping it will be all worth while.

Source: Capterra
 

Doreen from Chiro Practice Plus
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Excellent program to move forward with EHR and practice management.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been able to set up and implement the program and train provider and staff in record time. The transition from previous software to Chiro Touch was done with minimal difficulties and no interruption in revenue.

Pros

The ease of use. It's user friendly once you have completed the training. The detail put into creating the program has been spot on for those in the front and back office.

Cons

The ability to fix minor issues or make changes to things that should be common aren't as flexible as I would like to fix.

Source: Capterra
 

ryan from alter chiropractic

May 2017

May 2017

CUSTOMER SERVICE IS HORRIBLE - have an issue for over a year now and cant get help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

cool features - seamlessness to whole office.

Cons

glitch i am now having since an update with touch screen and these people dont care and wont put in the time to fix - now I cant run my office the way i want and the way it initially worked - i have called and called and they string me along - FIGURED MAYBE IF I WRITE THEM A BAD REVIEW - THEY MIGHT ACTUALLY CARE

Source: Capterra
 

Melinda from Infinity Martial Arts

April 2017

April 2017

Great way of managing patients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software was a great way to bill, schedule, and do soap notes for patients. Although the system was hard to learn, the customer service was always willing to help.

Source: Capterra
 

Laurene from Wildcardbilling
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Perfect Software for Chiro

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software has been by far the easiest I have ever used. I loved how easy it was to get around and find things. Easy to bill and update. Just easy.

Pros

Just the ease to bill and find things needed on the accout

Cons

none to be honest

Source: Capterra
 

Michael from Brown Chiropractic

April 2017

April 2017

Learning Curve

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Takes a few weeks to months to master but once you've got it, it's a timesaver. Government compliance is easy to achieve.

Source: Capterra
 

Frank from Mistretta Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Moving Us Into The 21st Century

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This product has everything you need to become a state of the art chiropractic business. You can do as little or as much as you want. The set up and follow up staff was terrific and patient. It mainstreamed an old practice (33 years) run by an older doctor and made it viable and productive with an increase in practice value.

Pros

The interface between the mobile device and server at business manager's work station. Ability to go from treatment room to treatment room without a computer in each room.

Cons

The initial cost seems high and the inability to be able to pay a la carte for help, the only option for maintenance is a high yearly fee.

Source: Capterra
 

George from Sheldon Road Chiropractic & Massage Therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Can't practice without it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have used CT for almost 10 years and it has made everything from billing to scheduling to note taking so much easier than our previous practice management software. I highly recommend it!

Pros

It does basically everything, we don't need to use any thing outside the system, it's all in one.

Cons

That it can't automatically read my mind and generate a visit note.

Advice to Others

Try it, you'll like it.

Source: Capterra
 

Cindy from Lepien Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

User friendly & efficient!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our office has used this software for several years now and we are very pleased with its functionality. Ease of use is a great plus! It is very self explanatory and if we ever encounter uncertainties, the level of support received from the customer service team is exceptional. We are never shy to share who our software provider is, because we recommend it all the time.

Pros

How user friendly it is. If ever there are uncertainties, finding answers is also simple. The chat option available for customer service has been very useful. We love being able to send reminders from within without having to hire a separate service for just that.

Cons

I really don't have any dislikes. I mean it serves it purpose and makes our daily tasks easier by being thorough...so, no complaints.

Source: Capterra
 

Jeff from Foundation Chiropractic

February 2017

February 2017

Chirotouch is robust but too expensive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Chirotouch is great but it is way too expensive. It is difficult to learn how to use and if you have problems it is difficult to get support. In my opinion it is not worth how much it costs.

Source: Capterra
 

James from Healthworks Chiropractic

February 2017

February 2017

LONG Time User No Longer Happy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I bought Chirotouch YEARS ago. At that time I had a yearly service contract per year, which gave me customer service as well as free upgrades. It had nearly all the functions I wanted, including SOAP notes, appointment scheduling and management, electronic billing, e-records storage, etc. At that time, it was better than most other softwares out there, particularly when taking price into consideration.

They've definitely done some upgrades over the years that I have appreciated, but somewhere along the way they became all about the money. I understand them wanting to increase revenue from existing clients, but it's gotten ridiculous. First, most of the useful features they add are pay-for-service features. When I signed up for the features, they were oversold as the next best thing and often don't deliver. On top of that my grand-fathered service contract was not honored and they raised the price per year for the same service I had been receiving for 10 years. When I called about it, I was basically told "Too bad". And I don't have much choice if I want to continue to get updates and get tech support (which is typically needed 2-3 times per year).

Another issue is the customer service, which started out as decent but has plummeted over the years. It seems like I used to be able to pick up the phone and if I had an issue I'd get answered and helped right away. Now it takes forever on the phone, and they're always pushing you off to watch some video or go to their help site, which is poorly designed and doesn't answer your question.

In short, I feel abandoned by this company. I started with them when they were a newer company and were still growing. Now they're one of if not the biggest names in Chiropractic software and they've really started to act like it. Arrogant and Uncaring.

Source: Capterra
 

Jonathan from Spibal Health and Rehab Center
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

The best software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use, quick and responsive. Simply the best program to have every patient info at your finger tips.

Pros

Quick and organized.

Cons

Nothing.

Advice to Others

If you are unsure of what software to use,don't look further and choose ChiroTouch, you won't regret it.

Source: Capterra
 

Rena from Chiropractic and Wellness
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Not Worth it!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It looks like it would be a great software with all of the features they offer, however they are lacking some basic things that are essential. If you want an added feature or changes to the software good luck, you have to type up a suggestion, submit it and hope your peers vote on it in large quantities.

They offer features but then don't have the ability to make them fully work. Example: They say you can use the software from 2 different office locations, we found out the hard way you cannot use the software at 2 different locations at the same time and scheduling for 2 different locations is impossible. Also, when you need pull a financial report you cannot separate the 2 different facilities, this is quite basic and vital to a practice with multiple locations. You can put in inventory to sell your supplements/products (seems like a nice feature) but you cannot pull a financial report per provider just on your inventory. Currently I'm having to manually add up every single inventory item on our monthly reports just to pay the Dr correctly. Bottom line for reports, they are just lacking all together. Not everyone pays their Dr's or therapists the same way thus making custom reports necessary.

Email/text msg reminders, they constantly stop working, since its a server based system we have to go into the server and manually restart this chirotouch feature. Also, you don't know they've stopped working until a patient doesn't show up, you call them and they tell you they never got our reminder (how embarrassing).

Every different section of the system is in the form of an App. Billing, patient file, claims, scheduling, the system laid out this way makes things too separated with having to click multiple times to accomplish 1 task.

They also up charge you for every single feature: text reminders, integration of clearinghouse, support, ehr, premium intakes forms, different apps, etc. It's extremely costly.

Pros

not much

Cons

Reports, importing ERA's is timely, too many features without full function which makes them useless, up charge you for everything little feature

Source: Capterra
 

Jonathan from Spinal Health And Rehab Center

January 2017

January 2017

Best Program for chiropractors!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

From start to finish, it always works. All the patient info on our hands and absolutely no boundaries!

Source: Capterra
 

Nicole from The Wellness Connection

January 2017

January 2017

Wonderful Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ChiroTouch is a wonderful software that has helped about practice get to the next level! It has great figures that include recall system, inventory, reports and accounting. All are easy to use and it helps keep us organized! Highly recommend!

Source: Capterra
 
 
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