ChiroTouch Software

ChiroTouch Software

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Recommendations

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About ChiroTouch

ChiroTouch is the cloud standard in chiropractic software and the only completely integrated EHR software that can be accessed any way, anytime, and on any device. Easy in Every Way - ChiroTouch is easy to get started, access, learn, and use. Completely Integrated - ChiroTouch is a completely integrated software system - one seamless, end-to-end experience. We Know Chiropractic - Loved, trusted, and used by more than 21,000 providers for over twenty years....

ChiroTouch Pricing

$159/month + a one time fee for installation, training & data conversion* *ChiroTouch Advanced started at $299/mo

Starting price: 

$159.00 per month

Free trial: 

Not Available

Free version: 

Not Available

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ChiroTouch

ChiroTouch User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

3.5

Customer support

4

Functionality

4

Showing 1 - 5 of 726 reviews

John

Company size: 2 - 10 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

May 2021

Jumping in the paperless world of healthcare with Chirotouch

User Profile

Chelsea

Verified reviewer

Company size: 2-10 employees

Industry: Medical Practice

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2018

Great Quality, Great Service

I have worked with ChirTouch for 5 years and I love it. I recommend it to all chiropractors I work with. Customer service is, more often than not, very helpful and they are at least attentive and quick to respond. The whole system is seamlessly integrated from online apt requests, auto population of paperwork, self check-ins, billing, it really is outstanding compared to all other chiro software I work with. The only thing that needs help is the patient statements. Instead of separating the amount due from the insurance co and the patient, it will put those two amounts together, before the insurance has paid the DOS and print a statement as if the patient owes the whole balance so with the 100s of patients we have, it is not economical to print all those statements and go through them one by one for accuracy. I have yet to figure out the best way to print accurate statements in bulk fashion and welcome help from ChiroTouch or anyone else familiar with this.

Pros

the intuitive nature of all basic functions, ease of use and organization

Cons

One thing only - the patient statements are too complicated when trying to do a 'mass' monthly production.

User Profile

Dr. Joseph

Verified reviewer

Company size: 2-10 employees

Industry: Medical Practice

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
3

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

March 2020

Better than what we had, but not amazing.

We were moving from an EHR that was not working well for the clinic.

Pros

The version I have is hosted at the office. I know that EHR is going to an online platform and that is the "in thing" right now. But, with the hosted version, I own the licence and once paid off, I don't have to make that 400$ a month payment to use it.

Cons

They do not guide you on how to use the software in real life practice. Yes, they teach you what the buttons do. But knowing what the dials on an airplane mean is not the same thing as flying an airplane. They only give you access to the manual for the program if you buy their maintenance package. But, the manual is very lacking on any detailed information that makes it extremely useful. It is a very cumbersome software package to start using. Also, they do not integrate with QuickBooks. I wished that I could get the finances from this program to talk with QuickBooks.

Reasons for choosing ChiroTouch

Practice fusion was a decent EHR to work with. It just did not provide the Chiropractic specific options that made it easy to work with. Yes, I could have programmed it in. But, that was super time consuming. You could make it work for Chiropractic, but it is not set up for Chiropractic and that makes it hard to effectively use.

Reasons for switching to ChiroTouch

It was really good to get my feet wet with EHR using Office Ally. But, it was just really hard to figure it out. I moved to Chirotouch due to use of the ipad during patient encounters. That is easier now than using Office Ally. I also liked that Chirotouch has all the financials in one program. I also needed a management system not just an EHR.

Jessie

Company size: 2-10 employees

Industry: Medical Practice

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

May 2022

ChiroTouch allows us to keep excellent records for each of our patients.

We definitely have solved our organizational problems by having each patient with their own personal file with regularly updated information. This software makes my life so much easier to keep track of appointments, upcoming appointments and all billing statements.

Pros

This software is very user friendly which allows for efficient use of time. Our records for each patient are always up-to-date and we can easily access them at any time.

Cons

The appointment reminder system is not reliable. When it works it's pretty good, but we found it to have glitches quite frequently.

Reasons for choosing ChiroTouch

It seemed tailor made to our business and it has proven to be so.

Response from ChiroTouch Integrated Practice Solutions

Hi Jessie, Thank you for your review, and thank you for being a dedicated ChiroTouch customer. We are honored to be a part of your practice's success, and we can't wait to see how your practice continues to grow! Please keep us updated on all the exciting things you accomplish. We are always here to support you and your team. If you have any additional feedback or questions for our team, please send us a message at customersupport@chirotouch.com, and we would be happy to assist! Cheers, your friends at ChiroTouch

Replied May 2022

Samuel

Company size: 1 employee

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

May 2022

Worst choice I ever made for my practice.

I purchased a program to do my notes. I was never satisfied with the degree to which I customized it or knew how to. difficult to get the amount of support I need and I can easily waste hours trying to get the support I need without success daily.

Pros

Support staff when reached is friendly and as helpful as they can be in the short amount of time allowed them.

Cons

Difficulty getting anyone for the support I need.

Reasons for choosing ChiroTouch

Seemed shiny, new and comprehensive.

Reasons for switching to ChiroTouch

I took a bad tip from a high volume practice that didn't bother with very customized care.

Response from ChiroTouch Integrated Practice Solutions

Hi Samuel, Thank you for your feedback and for sharing your experience. On behalf of all of us at ChiroTouch, please accept our apologies, as this is not the experience we strive to give our customers. We would love to speak with you to see how we can support you and your practice. Please send us an email at customersupport@chirotouch.com with your contact info so we can set up a time to chat. Again, please accept our sincerest apologies. We look forward to speaking with you soon. Best, Your ChiroTouch team

Replied May 2022

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