ChiroTouch Chiropractic EMR Software


ChiroTouch is an electronic health records (EHR) and practice management system designed specifically for small to midsize chiropractic practices. It combines electronic health records, billing, patient scheduling, outcomes assessments and inventory management in a single, integrated suite.

The EHR has custom templates for chiropractors, along with image management, dynamic SOAP notes and real-time patient flow with room management capabilities. The EHR provides lab integration and wireless support, and it can be used on a PC or on an iPad through the CTProvider iPad app. ChiroTouch's billing application features eligibility inquiry, claim scrubbing, automated batch posting, DME billing, workers’ compensation billing and other capabilities.

The scheduling application has appointment reminders, room scheduling, patient messaging and a patient portal. The entire system is HIPAA compliant. Chiropractors can send text and email reminders to patients, while patients can use the system to fill out intake and outcomes assessment forms before their office visit.

Supported Operating System(s):
Windows 7 , Web browser (OS agnostic) , Windows 8 , Windows 10

530 Reviews of ChiroTouch

Showing 1 - 20 of 530

Start your review of ChiroTouch

Click to start
  • Tyrel from Mid-South Spine and Sports Performance

    Specialty: Chiropractic

    Number of employees: 1 employee

    September 2018

    Bigger Company with uses for Basic Chiro Offices

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Quickly produce notes And relatively simple billing software included with the product. Works well with basic chiropractic offices who do only minimal soft tissue work or sports work.

    Cons

    Customer service is absolutely horrible. It takes forever to Get on the phone with someone. And if you try to use the call back now option, they never actually get back to you within the allotted time and you end up having to call back again.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Natalie from Adams & Knight

    Number of employees: 11-50 employees

    September 2018

    Appointment making is effortless!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The ease of making appointments! I don't have to worry about waiting for someone to get back to me. I can literally book my appointment(s) in less than a minute!

    Cons

    I am unable to cancel appointments online, I have to call.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Nolan from Cleveland university

    Specialty: Chiropractic

    Number of employees: 11-50 employees

    September 2018

    Worked pt bay at Chiro office

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The layout and button configuration/ tabs make it very easy to use and is self explanatory to figure out.

    Cons

    The formatting, colors and overall appearance looks like something from the 90s. Doesn’t work with all types of devices.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Dale from Prince Parker & Assoc

    Number of employees: 2-10 employees

    September 2018

    Practice management at its best

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall out of the many other options out there ChrioTouch has held strong to the pursuit of the highest level of customer satisfaction. The combination of EHR, Billing & Practice Management solutions built in to the ChiroTouch system are priceless to any growing practice. My hope is that they not forget what made them a great software solution and regroup and continue to thrive.

    Pros

    The scale-ability is priceless for growing practices. Fair pricing.

    Cons

    The support team seems to be somewhat lethargic at times, Over the year the company has grown and it at times seems to have lost its path but does maintain a top level of quality.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Christopher from Active Life

    Specialty: Chiropractic

    Number of employees: 11-50 employees

    August 2018

    Reminders

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that it sends out reminders to our patients letting them know of every appointment. The system overall is pretty easy to maneuver around and it has everything their at your fingertips.

    Cons

    I do not like that when patients receive a reminder for their appointment it doesn't allow for them to upload or save that appointment on to there calendar of course such as Google. I also don't like that although they offer everything that a clinic needs to successfully run a medical practice it charges you for each and every item and that for our practice gets pricey to use them.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • shirley from Dr Kyle Chiropractic Center

    Number of employees: 2-10 employees

    August 2018

    Chirotouch has been a great addition!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall we feel that CT has been a great addition, the support team is wonderful, and we feel that anyone considering software should look to this product. It does everything. My advice is not to go with a cheaper product when the software you choose will help or hinder you everyday

    Pros

    This software helps run our entire office. Support has been great! Our support person will get with us at 6 in the morning if we need her and has been supportive, and patient with training new people and helping us get the most out of all the features the software provides. She has helped our office get up to speed with the billing portion of the process with employee changes and has amazing knowledge base. Software is visually easy and makes the flow in the office quite seamless.

    Cons

    not sure, when we first bought CT a few years ago the wait for support was an issue. But, over last year or so 90% of our questions can be addressed through a simple Chat Widget where a support person gets right onto your computer and together work through the question at hand and this usually only takes a minute or two to connect.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Christine from Weber Chiropractic

    Number of employees: 2-10 employees

    August 2018

    Chiro Touch is fairly easy to use.

    Ease-of-use
    Functionality
    Quality
    Support

    Working with the staff is wonderful. Took a little bit of time to understand sme of the program but with help from our customer service rep, I'm much happier working with this program.

    Pros

    I like the scheduling and billing function . I love working with our customer service rep when I have any issues. She is very knowledgeable and a great caring person to boot. She makes my job much less stressful.

    Cons

    What is difficult is the Insurance portion of this program. It is hard to remember how to changeover DOS to another insurance if the insurance wasn't changed prior to the doctor adding charges.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Lori Ann from David Chiropractic

    Specialty: Chiropractic

    Number of employees: 2-10 employees

    August 2018

    ChiroTouch Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The executive is always very knowledgeable and extremely helpful. She takes the time to make sure that we understand how use Chiro Touch.

    Cons

    When a patient has more than one area that they need to address on one body part it does not allow them to answer at the same time, they need to hit finish and then add another body part.

    This review was submitted organically. No incentive was offered
    Review Source
  • Louis from Spine Injury Center

    Specialty: Chiropractic

    Number of employees: 11-50 employees

    August 2018

    Great Program and Support Team

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I’ve been in private practice for 25 years and I have had many in house billing and outside billing agency’s over the years. The support team has shown to be the most assertive, organized, and pleasant billing company to work with. They responses to your emails, text or calls within one hour, and your request(s) are usually performed within one day. It’s a joy and pleasure to work with their support team.

    Pros

    I was able to construct a level 4 exam that meets All insurances standard with just a few clicks of a button.

    Cons

    None that I can think of. It has all that I need and that is required to bill. The billing software is great.

    This review was submitted organically. No incentive was offered
    Review Source
  • Brendan from Institute for Spine and Sports Care

    Number of employees: 2-10 employees

    August 2018

    Chirotouch

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This soft ware allows me to build systems into the practice to run consistent and smoothly.

    Pros

    Great platform to be able to create notes for any style of practice. Great customer service esp the Direct Connect sessions with the customer representative. Incredible knowledge and has been so helpful for my billing staff. Makes using Chirotouch for all insurance billing and collecting much easier

    Cons

    The report part of the system is not as good as I would have liked. Difficult to get some reports with detail and difficult to get demographic and psycho graphic information out of the system

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Mike from Family Chiropractic

    Specialty: Chiropractic

    Number of employees: 1 employee

    August 2018

    ChiroTouch

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Customer support is excellent!

    Pros

    Customer support makes things easy to understand, team is efficient and knowledgeable. With a calm manner team shows me how to tackle my issues and questions, I appreciate team patience very much. The ChiroTouch program itself is easy to use and keeps things very well organized and accessible. Everything is large and easy to read. It does a lot of the work itself!

    Cons

    The Scheduler is a bit more complicated than I'd prefer, editing block colors and active providers etc.

    This review was submitted organically. No incentive was offered
    Review Source
  • Kyle from Dr.KyleChiropracticCenter

    Specialty: Chiropractic

    Number of employees: 2-10 employees

    August 2018

    Best Comprehensive Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    In any software package that is comprehensive I think that support and training are the keys to ongoing success. CT has a tremendous support staff and they are available online to help with questions and problems. In particular rep has come to the rescue of my office in times of front desk transitions by coming in at 6 am to help me to get back up to speed, to train new staff, and to help with a backlog of billing snarls such a transition can engender. She was always cheerful, detailed, patient, warm, ...and I do not think it an exaggeration to say she was instrumental to the health of my clinic at many times of transition and flux. Just knowing she is available with answers to back us up has given us a huge sense of security since the billing issues are always changing and evolving and she stays up on them. She knows the software inside and out and we consider her an essential part of our office team.
    The software itself is comprehensive and has more functionality than I can describe. It allows the doctor to ipad notes on the fly..pull up reports that cover anything, handle EHR issues, and is moldable to the needs of many styles of practice. It is the Cadillac of software and was the best purchase I made when setting up my office. I have never regretted not going for a stripped down cheap software package. It really runs the whole office and if you are even considering a software company to incorporate into your practice this is the one to use.

    Cons

    Not to sound one sided...but I really have nothing that comes to mind. It seems they have talked to many DCs and have anticipated our needs before I do.

    This review was submitted organically. No incentive was offered
    Review Source
  • Susan from Mitchell Clinic LLC

    Specialty: Chiropractic

    Number of employees: 2-10 employees

    August 2018

    ChiroTouch Direct Connect

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    CSR is a wealth of knowledge in ALL things Chirotouch related! If I have a question or need anything she is the first person I reach out to at CT. She is personable, punctual, knowledgeable, she strives to answer each and every question completely and she never makes you feel you are asking a dumb question. I can not recommend her enough! ChiroTouch has a gem in support team! If you haven’t used Direct Connect with her, you should!

    Pros

    Software support especially the Direct Connects with support team. Any question regarding the software she is your girl!

    Cons

    NONE!! I have not one complaint about ChiroTouch and support team. You can’t go wrong with her guidance!

    This review was submitted organically. No incentive was offered
    Review Source
  • Lori from Chagrin Chiropractic and Wellness

    Specialty: Chiropractic

    Number of employees: 2-10 employees

    August 2018

    Very Compliant, requires a lot of time

    Ease-of-use
    Functionality
    Quality
    Support

    the support has made a huge difference in helping me to make this system more user-friendly. She is extremely knowledgeable, friendly, and even gave advice on things I didn't know I needed to know. She anticipated my needs and helped to make my ChiroTouch experience better.

    Pros

    Very compliant if you fill in all the data on each visit. There are special macros for personal injury, medicare, self-pay, and insurance.

    Cons

    It takes forever to fill the stuff out and often it is redundant on the same day of service for subjective and plan components.

    This review was submitted organically. No incentive was offered
    Review Source
  • Julie from Roberts Chiropractic PLLC

    Number of employees: 2-10 employees

    August 2018

    Great Software Support Staff

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Love how the Support staff can walk us through any questions we have no matter how complex we think it is there is usually a quick fix

    Cons


    No con's at this time. Wish there were more hours in the day so I could figure more out that the software has to offer.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Paige from Discover Life PC

    Number of employees: 2-10 employees

    August 2018

    ChiroTouch Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Customer support has really helped me, as the Doctor, take charge of my practice. She helped me understand the Billing piece so my staff can no longer hold me hostage during office transitions. This is important for Doctor/Owners to know how to move through transitions with effortless ease. I can't thank our rep enough!

    Pros

    Customer support and direct connects invaluable

    Cons

    So much to learn, it takes time, very powerful product.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Joan from Williams Chiropractic Clinic

    Specialty: Chiropractic

    Number of employees: 10,000+ employees

    August 2018

    If it was not for Customer support who is so easy to learn from.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Thank you Customer support . I would rather talk to her because she does not get upset when I can not get something she is trying to teach me.

    Pros

    Information is easy to find on a patient. The reports give us more information on what we need, The system is well organized as we learn more about it. Don't have as many steps as we did with the other program we were working in.

    Cons

    Some things are hard to figure out as in the insurance file and finding reports. This program was some what hard to learn. Did not like the fact that we were calling in to much to figure out small things. Sometimes the up dates are confusing. The other thing that is puzzling. When a patient pays off their account sometimes it stills shows a balance. Thanks to Customer support they helped us figure out the problem.

    This review was submitted organically. No incentive was offered
    Review Source
  • Stuart from Health, Wellness and Fitness

    Number of employees: 2-10 employees

    August 2018

    Customer Support is Great!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Customer support is great and we should be supporting you guys! Overall experience has been fabulous. Very flexible support. Saved me a few months of training.

    Pros

    I like that I can replace employees with this software!

    Cons

    I had to suffer through SmartCloud for about 9 months

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • ANDREW from Dunlap Chiropractic

    Number of employees: 1 employee

    August 2018

    Good product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is very easy to use and incorporate into my practice. The macros and features allow for easy daily use and getting patient notes entered.

    Cons

    The newest update changed the colors and it seems like it is more of an older program now. It is much less visually appealing.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • edward from marlboro chiropractic health

    Specialty: Chiropractic

    Number of employees: 2-10 employees

    August 2018

    EHR software that is good.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Nice program.. needs more work.

    Pros

    Excellent support. Fairly easy to use. Networking is very good. They have lots of options for patient text/emails and such..

    Cons

    Microsoft updates require us to contact support for help that sometimes requires reinstall. Biggest pain.... there are no ways to get patient visit totals and yearly patient visit totals. Office manager has to count them on the computer.. Patients ask how many visits do I have.. Pretty stupid not having this simple setup. My other software made life easier by having that option..

    This review was submitted organically. No incentive was offered
    Review Source
Do you use ChiroTouch?Write a Review
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 686-5616