ChiroTouch Chiropractic EMR Software

4.03 / 5 (691) FrontRunners

Our advisors have recommended this product 25 times in the last 30 days

About ChiroTouch

ChiroTouch is an electronic health records (EHR) and practice management system designed specifically for small to midsize chiropractic practices. It combines electronic health records, billing, patient scheduling, outcomes assessments and inventory management in a single, integrated suite.

The EHR has custom templates for chiropractors, along with image management, dynamic SOAP notes and real-time patient flow with room management capabilities. The EHR provides lab integration and wireless support, and it can be used on a PC or on an iPad through the CTProvider iPad app. ChiroTouch's billing application features eligibility inquiry, claim scrubbing, automated batch posting, DME billing, workers’ compensation billing and other capabilities.

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Supported Operating System(s):

Web browser (OS agnostic), Windows 8, Windows 10

691 Reviews of ChiroTouch

Average User Ratings

Overall

4.03 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(312)

312

4 stars

(203)

203

3 stars

(83)

83

2 stars

(39)

39

1 stars

(54)

54

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 691 results

December 2018

Chelsea from Maikai Billing

Verified Reviewer

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Great Quality, Great Service

I have worked with ChirTouch for 5 years and I love it. I recommend it to all chiropractors I work with. Customer service is, more often than not, very helpful and they are at least attentive and quick to respond. The whole system is seamlessly integrated from online apt requests, auto population of paperwork, self check-ins, billing, it really is outstanding compared to all other chiro software I work with. The only thing that needs help is the patient statements. Instead of separating the amount due from the insurance co and the patient, it will put those two amounts together, before the insurance has paid the DOS and print a statement as if the patient owes the whole balance so with the 100s of patients we have, it is not economical to print all those statements and go through them one by one for accuracy. I have yet to figure out the best way to print accurate statements in bulk fashion and welcome help from ChiroTouch or anyone else familiar with this.

Pros

the intuitive nature of all basic functions, ease of use and organization

Cons

One thing only - the patient statements are too complicated when trying to do a 'mass' monthly production.

March 2020

Dr. Joseph from DuChene Natural Health Center

Verified Reviewer

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

March 2020

Better than what we had, but not amazing.

We were moving from an EHR that was not working well for the clinic.

Pros

The version I have is hosted at the office. I know that EHR is going to an online platform and that is the "in thing" right now. But, with the hosted version, I own the licence and once paid off, I don't have to make that 400$ a month payment to use it.

Cons

They do not guide you on how to use the software in real life practice. Yes, they teach you what the buttons do. But knowing what the dials on an airplane mean is not the same thing as flying an airplane. They only give you access to the manual for the program if you buy their maintenance package. But, the manual is very lacking on any detailed information that makes it extremely useful. It is a very cumbersome software package to start using. Also, they do not integrate with QuickBooks. I wished that I could get the finances from this program to talk with QuickBooks.

Reasons for Choosing ChiroTouch

Practice fusion was a decent EHR to work with. It just did not provide the Chiropractic specific options that made it easy to work with. Yes, I could have programmed it in. But, that was super time consuming. You could make it work for Chiropractic, but it is not set up for Chiropractic and that makes it hard to effectively use.

Reasons for Switching to ChiroTouch

It was really good to get my feet wet with EHR using Office Ally. But, it was just really hard to figure it out. I moved to Chirotouch due to use of the ipad during patient encounters. That is easier now than using Office Ally. I also liked that Chirotouch has all the financials in one program. I also needed a management system not just an EHR.

February 2021

Ed from Dr. Ed Harkins

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

CT has been a GREAT addition to the practice

I feel confident in the documentation that I produce now - compliance and speed have made me a very satisfied CT customer

Pros

The customization of my records has been great. I am able to document quickly and completely due to the robust nature of the program. The interface with the Scheduling / EHR / and billing has been a god-send, errors that used to occur have vanished since using CT.

Cons

Because the system is so loaded with features, it may be a little overwhelming for new users. Once you get on a few training calls, all those worries go away.

Reasons for Switching to ChiroTouch

CT was much more customizable for the type of documentation that I need to produce

November 2020

Peter from Hueytown Chiropractic Clinic

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

5.0

Functionality

1.0

November 2020

To Slow To Change

Again, Chirotouch’s strength is its sales, customer and tech support. They are the absolute best I have ever found, it’s just to bad the program does not live up to the same standard as outlined above. I give it overall average grade of a C. One of the strengths of chirotouch is that is owned by a large well invested company that want be going out of business anytime soon. This is very important for you to understand because every software program I began practice with 35 years ago has either gone out of business or has been sold off to another competitor who eventually killed it off (Much like Forte’ software killed DC Power Notes). You can not imagine the problems it can cause when your sold off. I believe chirotouch will be around for a long time and that is why I am sticking with them even though it does not totally meet my needs.

Pros

I have used a lot of software in my 36 years of private practice, and I must say that chirotouch support is the best in the industry. They are knowledgeable, efficient, friendly and polite folks who have always returned my phone calls and solved any kind of problem we have experienced with the software which has been infrequent considering the complexity of the program.

Cons

1) First and foremost, unlike most all medical software, it does not allow you to charge interest on personal monthly balances over 30, 60 or 90 days. In my office that is close to 2k a month. My previous chiropractic software (Inception) and almost all medical billing software allows you to set a monthly percentage on personal balances. 2) My previous record keeping software was DC Power Notes and I used it for 24 years. It was by far the best chiropractic software ever written with regards to ease of use and programming templates. I spent years looking for something comparable and it just does not exist. Chirotouch is fast and efficient, but is difficult to program. It’s does not auto change grammar and sentence structure, so everything looks cloned. Requires much longer to make a daily note than DC Power Notes. Insurance reviewers dislike the program. 3) Does not have a hard copy paper manual or text to use when refreshing memory when reprogramming or training staff. 4) Very time consuming training videos and offers limited hands on in person training. 5)It does not automatically produce radiographic reports , so you have to manually cut/paste Xray information into a Xray report. Insurance reviewers require a separate and independent Xray report. 6) It’s a paper hog because the soap note is in bullet format, so it uses 3-4x more paper than my previous program 7) Unless you have pointed fingers, you will need to use a computer digitizer pens.

February 2021

Naota from hashimoto chiropractic

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Great customer support, fair pricing, ease of billing and relatively simple

Prior to switching to CT, I was looking at different EHRs out there; there are pros to others, but there are also cons. After a year of research, I ended up on CT because they had the support, it did what we needed, billing was easy and we were able to customize it. It's been a few years and there are things I wished it had, but there are plugins that fill the gap and every software has gaps, but for the price you cannot beat it.

Pros

Flat rate pricing for unlimited providers, customer support (note that most customer support complaints are related to hardware or IT issues. I only call for software support, which is why I always get my answers). I love the autocheckin, online paperwork, texting, notes, check out and the fair pricing.

Cons

Initially, there was no texting, but now there is and the online paperwork is a huge plus. We're a busy office with different types of providers and it works for everyone.

Reasons for Switching to ChiroTouch

No longer supported