ChiroTouch Chiropractic EMR Software


 

ChiroTouch is an electronic health records (EHR) and practice management system designed specifically for small to midsize chiropractic practices. It combines electronic health records, billing, patient scheduling, outcomes assessments and inventory management in a single, integrated suite.

The EHR has custom templates for chiropractors, along with image management, dynamic SOAP notes and real-time patient flow with room management capabilities. The EHR provides lab integration and wireless support, and it can be used on a PC or on an iPad through the CTProvider iPad app. ChiroTouch's billing application features eligibility inquiry, claim scrubbing, automated batch posting, DME billing, workers’ compensation billing and other capabilities.

The scheduling application has appointment reminders, room scheduling, patient messaging and a patient portal. The entire system is HIPAA compliant. Chiropractors can send text and email reminders to patients, while patients can use the system to fill out intake and outcomes assessment forms before their office visit.

 

ChiroTouch - Symptom reporting
 
  • ChiroTouch - Symptom reporting
    Symptom reporting
  • ChiroTouch - SOAP notes
    SOAP notes
  • ChiroTouch - Billing
    Billing
Supported Operating System(s):
Windows 7, Web browser (OS agnostic), Windows 8, Windows 10

495 Reviews of ChiroTouch

 

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Software Advice Reviews (255)
More Reviews (240)

Showing 1-20 of 255

Danielle from Broadway Family Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

My experience with ChiroTouch has been very useful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've been using ChiroTouch for at least 10 years at our office and we love it. The program is easy to use. If you need help with anything ChiroTouch is just a phone call away. We were using Platinum System and I hated it. When we started using ChiroTouch it has made making appointments much easier. Being able to print any type of report you need. If your looking for a great Chiropractic program then ChiroTouch is the program you have been searching for!

Pros

The ease of scheduling appointments, especially when were giving patients appointments for the year. They have a print out of all their appointments so its great!

Cons

I'm not a fan of being on hold. That is the only con i have. Other than that the program has helped our business in many ways.

Review Source
 
 

James from James J. Hether DC PL
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Best move I ever made in my business!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I would highly recommened this product for your business. Their are youtube videos on now to set up your macros. It took me about 160 hours to make my macro.

Pros

I really am please that I was able to create my exam and my daily notes and not learn to use someone elses exam. I like that fact that it is server based and not cloud based. I find that I am able to better connect with my patient and provide the documentation and tract their progression.

Cons

Switching from ICD9 to ICD10 was a pain but everyone had to do this. Chirotouch did provide a tool with the transition.

Review Source
 
 

Christopher from IBM
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Good system for a small Chiropractic office

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

ChiroTouch was easy to use for our small office. We have about 6-7 employees and it was easy to learn and train new employees. You can adjust the SOAP notes depending on your companies needs.

Cons

The system lags and the technical support is not the best. We have had to reboot the system multiple times because of connection errors.

Review Source
 
 

Alonso from HealthCompany
Specialty: Hospital
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Customizable

Ease-of-use

Functionality

Product Quality

Customer Support

Despite being a very complete and not so bad software, I recommend looking for other options.

Pros

Many of the things are customizable and easy to use, although sometimes you find things very hidden. It is a very extensive software. It allows the patient to make his own appointments, describing the symptoms he presents from the registry. It comes with a facilitator module for insurance payments. Contains reports that help you get a general overview of the clinic.

Cons

Sometimes the system fails, and you can not access the information you have stored, the technical support is not good, the reports are not customizable and require too many clicks to generate a simple note, the user interface is bad sometimes it can get to be very annoying.

Review Source
 
 

Richard from Destination Wellness Center Inc.
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

June 2018

June 2018

Amazing do it all software for a Solo Chiropractor all the way up to a Multi-Clinic practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am 100% satisfied with my ChiroTouch Software!!!!!!!

Pros


So many great helpful features that make my job as a Chiropractor so much easier. The kiosk app on ipad allows patients to easily check in when they arrive as well as document how they are feeling. Outcome assessment ipad app helps to very easily gather outcome assessment data. The provider ipad app allows me to carry my work with me into the treatment rooms and document as I'm seeing the patient and allows patients to sign forms when necessary. Accounting app imports ERA's and sends out electronic claims so easily. This software saves me so much time as a solo practitioner.

Cons

My only con is that wait time for tech support can be long sometimes. Online chat tech support is usually quick but you must type everything out.

Review Source
 
 

Maziar from CourseNetworking
Specialty: Other specialty
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Overall positive experience

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Lovely product with an easy to learn environment, easy to use and pretty memorable workflow for average person.

Cons

The overall process and workflow are not very clear. Also, the support could be better to help people get most out of it.

Review Source
 
 

Kim from 5th Avenue Chiropractic Center
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Out dated software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I DO NOT recommend this system

Pros

Once you get a customer service individual, they are polite and very nice, but it takes a while to get one

Cons

To many clicks to accomplish anything. Accounting is in more than one area, so you have to bounce around to see and accomplish anything. Their accounting totals are often incorrect in the system. ChiroTouch answer is to just update the patients balance, I should have to, it is suppose to be accurate. Setting up insurance, you have to work in three to four areas. The system allows to much room for human error. I have managed our office for over 25 years, and this is by far the worst system I have worked with. SOAP notes should not be 4-6 pages long. I would not recommend this system.

Review Source
 
 

JENNIFER from OSNC
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

CHRIOTOUCH REVIEW

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

THIS PROGRAM IS VERY EASY TO USE AND VERY EFFICENT WHEN NAVIGATING AROUND FOR PATIENT LOOK UP AND PRINTING.

Cons

IT HAS LONG WAIT TIMES EVERY NOW AND THEN WHEN TRYING TO ACCESS INFORMATION FROM A PATIENTS CHART AND SEARCHING.

Review Source
 
 

Vishal from Hamilton Club
Specialty: Other specialty
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Excellent products and service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very user-friendly and easy to use. Have used a lot of products in the past of similar nature but this beats them all.

Cons

I don’t have anything bad to say about this product, it has fulfilled my expectations very much. Thank you.

Review Source
 
 

Lauren from Prime Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Very user friendly and awesome support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very easy to use and is more than enough for our practice. Customer support is always more than willing to help us out!

Cons

We have the brand new upgrade and the training videos have the older look. I’m sure they will be changing this soon.

Review Source
 
 

Matthew from MATTgameWorld
Specialty: Other specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Good product, confusing UI.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

There is way too many things to do, so many features and the development team keeps adding more. Really useful and helpful, has a good manual.

Cons

There are way to many bugs that I keep encountering for some odd reason, trying to save a file keeps crashing and It's gets really annoying.

Review Source
 
 

Scott from Acu-Chiropractic Wellness Center, PA
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

ChiroTouch - Not Transparent

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Not being transparent and honest with the users is the number one issue I have with ChiroTouch. I understand that all software will have bugs although when it is a big issue as this one, it is appropriate to contact all of the users so they can avoid making mistakes (especially in payroll and taxes). ChiroTouch has done the opposite. They are trying to cover up the issue by not acknowledging the problem with the users. I was also told that it isn't a high priority to fix the issue.

Pros

Software is user friendly and all-in-one. The software is easy to use and we like the scheduler. It would be nice if patients could schedule online.

Cons

When ChiroTouch has bugs they are not transparent. I told them about a bug in the new update that has been out for over 5 months. The bug is a financial report that is not accurate and this is the report that shows how much each provider collected for the services they rendered. All chiropractors that pay their associate doctors use this report and are paying their doctors inaccurately. The issue I have with ChiroTouch is that they are not being transparent and are trying to cover up the software bug.

Review Source
 
 

Kali from Knox Chiropractic Clinic
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

ChiroTouch is makes daily tasks easier!

Ease-of-use

Functionality

Product Quality

Customer Support

ChiroTouch has improved the flow of the office in almost every way - from patient files to setting appointments - everything is connected.

Pros

I like the secure feeling that comes with the reliable customer service. Thank you Joshua Kohlmeier and the CT team!

Cons

I don't like the ledger function of automatically applying a payment to the oldest outstanding amount.

Review Source
 
 

Matt from Prime
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Don’t believe the negative reviews

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I’ve heard different things about Chiro Touch. Some good, some bad. My experience has been nothing but exceptional. We’re opening a new office and between the customer service and IT support, I’ve been extremely pleased with the service so far.

Pros

-Customer service
-IT support
-CT has way more functionality than any other program we looked at.

Cons

More expensive than other EHR systems. However, it also offers a lot more than any other program on the market.

Review Source
 
 

michael from Michael B Singleton DC
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

customer service and implementation team really have switching over to CT dialed in

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

we have been trying to integrate many different systems CT has allowed us to do exactly that. the set up is a little lengthy but it already seems easier to get through the notes

Cons

as mentioned above the set up is a bit of a challenge, but in fairness the system is robust and their support team has been quick to help

Review Source
 
 

Jeremy from Capitol Health & Injury Center, P.A.
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Good, not great. Biggest problem is customer support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall good and bad. Not perfect, but has a lot of potentials. If they had the better support it would be a wonderful product because it would be easier to learn!

Pros

Cost. It is inexpensive given what you get for your money. The product is great if you can learn how to use it and have enough support to learn it. It is extremely customizable, which is both a strength and a weakness because it is more difficult to learn due to all the features (which are great, but again, you need to learn them). It is also easy to integrate with a clearinghouse, although I have not done that as I don't do the billing for my office.

Cons

CUSTOMER SUPPORT. It is almost nonexistent. It is slowly improving, or perhaps I called at a low volume time the last two times I called in.
Customization is great, but its almost too much. Some things you should be able to customize you can't. For example, I have many, many patients with not only the exact same first and last name, but also the same birth date, the software does not allow you to create a way to organize them efficiently. If you have a new patient call to schedule and you try to put them into the system it won't let you because it says the patient already exists!

Review Source
 
 

Garlock from Healthcare
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Chiroyouch user

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Chirotouch is a great value for the price.

Cons

Chirotouch does literally EVERYTHING that you might want from an office management software. Because of this, there is a ton to learn in order to fully utilize the program & I haveb’t found customer support to be all that helpful.

Review Source
 
 

Rosemary from Isk institute
Specialty: Hospital
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2018

March 2018

LOVE THIS PROGRAM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

GREAT PROGRAM! USEFUL KEYS AND HAS ALL THE INFORMATION YOU NEED TO TREAT PATIENTS! VERY THOROUGH PROGRAM!

Review Source
 
 

Daniel from A New You
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Very expensive product and fairly poor service & support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Well, it's better than having to complete hand written notes. Saves paper and saves time. Not much else.

Cons

Too many steps to complete a simple note. Some of the pre-written statements in the notes are poor in grammer, or repeat the same info twice in a note. I have used other practice management software systems when working as an associate and this one is more complicated than it should be to no other benefit than other simpler systems. Very, VERY difficult to actually be able to talk to a support representative on the phone. Any time we call, we are literally on hold for over 30 minutes and the time of day doesn't matter. Even with the chat application, 80% of the time, you are waiting over 10 minutes to chat with someone and then all the want to do is log into your system. When they do this, they usually render your computer useless for 15-30 minutes because you can't do anything while they are logged in. What is the most upsetting is that they are not working on the system the entire time. They will stop working for several minutes at a time, I assume it is because they are busy helping other customers, and then they will periodically come back and change something minor and disappear again. Really ends up being quite a lengthy process to get any help.

Review Source
 
 

Greg from Chiropractic
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

Preparing to start my own business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is made for chiropractors so it has everything we need to use. They do pricing where you pay less for the first year if you are starting your own business.

Cons

The over all look of the program is old looking. It looks like it needs to be updated to be more convenient to use.

Review Source
 
 
 
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Caitlyn from Arise Family Chiropractic

July 2018

July 2018

Great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
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Pros

I like how it simplifies the EHR experience for the chiropractor. I no longer have this software but have been aware of it in the past and it is one of the easier platforms to use.

Cons

I think every chiropractic software has it unique items that people do not like. I personally do not like how the website does not give more description on the product itself. But aside from that its a great platform.

Review Source: Capterra
 

Tony from Apex Family Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Wonderful product that is makes the entire office run faster and more efficient!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Overall a wonderful product that is always trying to improve and makes the entire office run more efficient and reliable.

Pros

Once everything is set up for the terms and ways you run your office it is a breeze to use. Speeds up every aspect of the office, from the front staff to the doctors. Online chat support is quick to log in and fix any problems and there so much you are able to customize. The software handles billing, notes, up to date with all regulations. Even hosts regular webinars and other learning tools to stay up to date and on top of your game. Even interacts nicely with other software we utilize at the office.

Cons

Can be extremely slow when internet is great. Also it takes 2 plus days for costumer service to call back. That's not a problem, but if the internet is down and need to get a hold of someone it is almost impossible.

Review Source: Capterra
 

Lee from Griffin spine center

June 2018

June 2018

I was with another software and was told I had to switch

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

That I can use my iPad but the screen is a lot different on the iPad than the big screen. It does capture notes fairly well

Cons

Not very user friendly customer support is a joke and if there is ever a power outage get ready to have to reprogram your iPad so it will communicate with you main computer

Review Source: Capterra
 

Diana from Real Estate

June 2018

June 2018

So easy to use and I was able to learn it very quickly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

The overall layout of it. Everything is right there for you to see and it doesn't take a million years to find the screen you need.

Cons

I only used it for about 3 months and did not find anything wrong with it. The part of the program that I needed to use was easy so I can't say for sure about the rest of it.

Review Source: Capterra
 


June 2018

June 2018

Training videos were short and helpful. Great for uploading xrays and other documents.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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We've saved hours per week with the ease of account management with Chirotouch. Worth the expense

Pros

My favorite thing about Chirotouch is the capability to upload images and files with ease. It really plays a key roll with swapping to a paperless office!

Cons

The only downside, I would say, used to be creating multiple appointments but it has since been updated. Very simple to navigate.

Review Source: Capterra
 


June 2018

June 2018

Versatile Program for All Aspects of Practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

Ease of creating SOAP notes, and patients being able to complete paperwork before their appointment.

Cons

The cost per month .... I didn't need all of the features of the software package but still had to pay for them.

Review Source: Capterra
 

Kelly from Pend Oreille Chiropractic

June 2018

June 2018

I should have switched to Chirotouch a long time ago

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

It is easy and quick to navigate. I can see all of our patient's information immediately. Doctors notes automatically show up in patient files with integration of ipad. Reports are helpful. It makes having a paperless office easy.

Cons

Occasionally I will run into a problem with the software and it can't be fixed for weeks. Not often, but recently we had a software update and after the update we couldn't print notes. There was no solution offered and for weeks the only reply we received is that " we are sorry for the inconvenience, we are working on this"

Review Source: Capterra
 

Rebecca from CMCC

June 2018

June 2018

This software is very user friendly and easy to use. It makes taking notes very quick.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

I love how relavent and user friendly the software is. I have tried other chiropractic softwares in the past and Chiro Touch is by far the most helpful and easy to use.

Cons

A lot of features to navigate through. There are a lot of features that I don't see practical and using on a daily bases.

Review Source: Capterra
 

Laura from Planet Chiropractic

May 2018

May 2018

Customer service used to be great-2015 through 2017 was bad. 2018 much better :)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Easy to use-quick learning curve. Buttons for front desk easy to set up. Love the new update with the front desk screen improvements.

Cons

Macros are still a pain in the butt to edit/set up. The text reminders are better but I wish there were more cell phone providers to the list. I think other companies don't require to actual cell phone provider to use the text message feature. Also would be nice if the text reminder could add what type of appt (like adjustment or massage) rather than just the appt time.

Review Source: Capterra
 

Tracy from Hammer and Forge Chiropractic

May 2018

May 2018

We use Chirotouch for our EHR services

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Chirotouch is easy to use and it is very thorough in its detail. You can also ad your own macros into it to make it go quicker.

Cons

Without good macros it can take a while to write your notes, especially when you're yet to be familiar with the software.

Review Source: Capterra
 

Ingrid from Lott Chiropractic Clinic PC
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

I have consistently had little to no trouble using this software, including updates.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Compliance, good support, customizability.

Pros

It is easy to find what I'm looking for, and once you're used to the look of things, it is great to be able to simply glance at the screens to find the information for which you are looking. The different sections of the software keep things well defined so you don't accidentally cross over into parts that you don't want to be in while working on something.
It's pretty adaptable to all users and everyone can set up things the way it works best for them in their individual accounts.

Cons

I really only have 2 issues, one is large - we have former doctors on our software with their client base and we want to get them either off of there or made inactive en mass. This we've asked for but have had no response so we're still waiting for someone there to rescue us from the burden of access to way too many clients who are not part of our practice.
The second is just a little deal: We'd love to have the Chat Center date and time stamp our conversations so we can

Review Source: Capterra
 

Amy from Elite Spine and Sports

May 2018

May 2018

Relatively consistent, limited report capabilities, somewhat easy to use

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Functionality

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Value for Money

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Pros

ChiroTouch is integrative; it provides solutions for provider charting, front desk scheduling, online forms, iPad check-in, and billing support. Customer service is pretty great!

Cons

We're on version 6, which is not very attractive. Looking forward to version 7. Reporting is limited to what they give you, so there's no way to customize which fields of information you want to see on a report. The case manager isn't integrative enough to make it useful for multi-disciplinary practices. Our D.C.s bill PT codes for soft-tissue work, so we have to schedule 2 separate appointments under the different cases in order to collect the appropriate deductibles, etc. Challenges when Windows does an update - we still can't use ScanSnap since the January update.

Review Source: Capterra
 

Wanda from Wright Chiropractic Center
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Awesome system but communication, training, tech support frustrating & difficult to reach as needed.

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Functionality

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Ease of electronic billing and payment processing. Electronic health record for patient documentation and reports. Efficient patient Ledger documentation. Clinic audit and Reporting.

Pros

Excellent versatility. Customizable options. Electronic billing & electronic payment posting is efficient and easy to use. Billing errors provide a link to instruction manual on how to correct errors. Screens, forms, reports are legible & font is large & easy to view. Updates made to Patient account or Ledger is immediate in most cases. Love the ability to provide alerts to front and back desk. Love ability to add insurance notes to patient accounts. Making necessary adjustments to patient insurance dates of service regarding "waiting" or "billed" is very efficient and workable. Ability to view reports and print reports is excellent.

Cons

Some portions of Ledger recalculating does not work efficiently. Would like ability to generate customizable reports. Printing on paper Hcfa forms is inefficient and does not print in form boxes properly & Technical Support does not have solution. Some training documentation is not up to date/ or does not adequately solve our issue. Patient count on Daily/monthly report is calculated incorrectly. Should be able to recalculate Ledger using specific date range to apply appropriate insurance fee schedule. On scheduler, unable to reassign cancelled patient with new appointment, without adding patient multiple times. Recurring EFT error messages unable to resolve. Speaking to live person immediately, other than via online chat, is inefficient. Must sign up 2 weeks in advance to speak to live trainer. When have immediate issue, 2 weeks is too long to wait. Would like ability to add alerts for provider or insurance/billing dept.

Review Source: Capterra
 


May 2018

May 2018

Overall easy to use and feels secure.

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Pros

This software is easy to use, and it looks very nice, graphically speaking. It is efficient for patient health records management.

Cons

I would like this software to be more customizable. It has some customization options, but things sometimes change with updates.

Review Source: Capterra
 

Jay from Kitzman Chiropractic

May 2018

May 2018

Too complicated.

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Pros

I like the end result of a SAOP note. I like the iPad sign-in. Otherwise that's about it. I have been pretty disappointed overall.

Cons

Too much stuff Training was good at the beginning but then I felt like I was left hanging after going live.

Review Source: Capterra
 

Mark from Tracy Chiropractic, P.A.
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

I'm surprised that it can still be 2 weeks to set up a 15 minute help session.

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Support
Pros

Very time consuming to get a new patient initial note populated but then any follow up visits flow well with simple changes and updates.

Cons

Would like to see auto spell check in more areas. Also more reset adjustment options in more areas. Would like to see the current date auto generate for daily notes.

Review Source: Capterra
 

Stacy from Progressive Chiropractic and Rehab
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Overall I like working within Chirotouch but the accounting part of it is a little to be desired

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the easy of making appointments and working with in the front desk application. Importing client intake paperwork is easy as well.

Cons

I don't like the accounting side of it..it is not setup for small practices and figuring out the insurance estimated payments

Review Source: Capterra
 

Yao from Motionlife Chiropractic & Acupuncture

May 2018

May 2018

easy for manage patients and set up the office system for clinical office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

fast and efficient

Pros

easy to use, and have many features. Great SOAP template, so you can always finish your notes fast and more efficient. Good customer service and support, esp. if you need help immediately, you can reach them by phone and online chat. Most of time, your problem will be solved.
And you can use it on your smart device as well.

Cons

After software updating, the problems are often not solved and not truly billing friendly. Esp. for the paper claim, if you want to manually edit the claim form before printing, you can not do it.

Review Source: Capterra
 

Debi from Riverwalk Family Chiropractic

May 2018

May 2018

Great experience! Love it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The self sign-in feature gives us the subjective of each patient from their perspective. Everything is easy to use and understand.

Cons

They schedule doesn't automatically refresh if something changes. When creating a new account for an existing patient, it doesn't give the option to transfer insurance information, just address information.

Review Source: Capterra
 

Shira from Healthcare

May 2018

May 2018

Very disappointed that constructive ideas and modifications are ignored and not implemented.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The doctor loves the note taking system. Electronic billing is a breeze with this system.

Pros

Individual claims can be sent from the Patient Ledger. Check postings go directly to the patient's account ledger.

Cons

The Patient Ledger is cumbersome, and often does not provide the data that I need in the form I need it. The Patient Statements do not allow for a noticeable dunning message--it's too small. Other small fixes would make this software better, but they are not implemented.

Review Source: Capterra
 
 
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