ChiroTouch is an electronic health records (EHR) and practice management system designed specifically for small to midsize chiropractic practices. It combines electronic health records, billing, patient scheduling, outcomes assessments and inventory management in a single, integrated suite.

The EHR has custom templates for chiropractors, along with image management, dynamic SOAP notes and real-time patient flow with room management capabilities. The EHR provides lab integration and wireless support, and it can be used on a PC or on an iPad through the CTProvider iPad app. ChiroTouch's billing application features eligibility inquiry, claim scrubbing, automated batch posting, DME billing, workers’ compensation billing and other capabilities.

The scheduling application has appointment reminders, room scheduling, patient messaging and a patient portal. The entire system is HIPAA compliant. Chiropractors can send text and email reminders to patients, while patients can use the system to fill out intake and outcomes assessment forms before their office visit.

Symptom reporting
Symptom reporting

Symptom reporting

SOAP notes

SOAP notes

Billing

Billing

Supported Operating System(s):

Windows 7, Web browser (OS agnostic), Windows 8, Windows 10



539 Reviews of ChiroTouch

Overall rating

4.0 / 5 stars

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Kiara from JHACH

Number of employees:  201-500 employees

Ease-of-use

Functionality

November 2018

User Friendly

Pros

Makes daily tasks easier. Searching for patient information is a breeze. Easy to use.

Cons

Sometimes there are glitches, other than that no complaints.

Review Source: Capterra

Nicholas from AIM Chiropractic

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Functional but overpriced

Pros

The ability to make your own macros is very nice and you can create links with ease. It is relatively easy to use.

Cons

The server issues! This is not what you want to deal with when you have a full schedule. One must have an IT person on speed dial for server issues. A lot of other EHR systems work well on cloud based formats with really great deals. The general upfront cost was wayyyy too much.

Review Source: Capterra

Viviane from Absolute Chiropractic, Inc.

Number of employees:  2-10 employees

Ease-of-use

Customer support

Functionality

November 2018

One of the Best Programs for Chiro Offices

This really is a great program to use if your office staff are not technical geniuses. Easy to use, easy to explain, and easy to figure out if you are a temp left on your own, this program is the backbone of any chiropractic office.

Pros

The design and ease of use. I really like how it set up the daily schedule, and the ease of checking patients in and out, accepting payments and processing insurance. SOAP notes were professional and organized.

Cons

Monthly statements were laborious to set up and print out properly. Sometimes inputting insurance payments got messy.

Review Source: Capterra

Clyde from Genesis Wellness Clinic

Specialty:  Chiropractic

Number of employees:  11-50 employees

Ease-of-use

Functionality

November 2018

Support is very expensive and not helpful

This review is not over one incident, but cascade of issue over five years. They keep increasing their cost with a decrease in quality. When you make a recommendation, you're told to write it up to voted people to vote on it. My time is valuable and the nonsense from these people is beyond belief. Moreover, I spent thousands of dollars to create an infrastructure for my clinics to have a software that keeps on having problems.

Pros

Macros are great when they work. Unfortunately Chiro Touch does not allow you to copy and paste the macros without them breaking

Cons

Most of the times I have to figure out how to fix the problem on my own. Waiting forever to talk to someone. Tech support is awful and they take over your computer at times for the entire day without resolution. Moreover, the computer just sits there without anyone working on it. There has been times they just stay logged onto the computer the following day without any help. As though I am not a valued customer and they have better things to do then to help a paying customer! Great!!!!!!!

Review Source

Kelly from Pend Oreille Chiropractic

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Chirotouch is the Ferarri of Chiropractic Software

I don't know why we didn't use Chirotouch sooner

Pros

It is so easy to use and incluedes all of the features necessary to make my life easier. Support is right there when you need them via chat or phone call. I love that I can resolve technical issues during a chat while staying available to answer the phone or help customers.

Cons

It is up there price wise, but I am able to do more without hiring help. It saves me all kinds of time and even though it is expensive, I believe that I save money in the long run because of the time I save, the extra employees I don't have to hire and the money I make during the time I am not inefficiently working. Also,

Review Source: Capterra

Paul John from Pru Life UK

Specialty:  Other specialty

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

ChiroTouch - Great health record manager!

ChiroTouch has a lot of rooms for improvement but it does the basic works effectively from scheduling to assessment and billing.

Pros

Fairly straightforward and easy to navigate. I liked that appointment setting is very reliable that there is no need to call for scheduling.

Cons

This software has a dull user interface and lags very often. Verification is very slow or sometimes would not work at all.

Review Source

Ashley from Young Living Essential Oils

Number of employees:  1,001-5,000 employees

Ease-of-use

Functionality

October 2018

Excellent chiro software

Pros

Ease of use; multiple providers; taking payments is easy; overall functionality is great.

Cons

Would like more options in the ledger statements and billing statements areas.

Review Source: Capterra

Sharmaine from IT services provider

Specialty:  Other specialty

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

To review Chiro Touch

Pros

This makes our work done easily. Searching for patient information is easy as well. A very user-friendly app.

Cons

I do have some issue on glitches. I hope that it will fix soonest for better service of this software.

Review Source

Jason from Active Care

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Buyer Beware

Disappointing

Pros

They were supposed to integrate easily from Autmn8

Cons

The company couldnt care less about your success once you have purchased

Review Source: Capterra

james from James J. Hether DC PL

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Chirotouch EHR

Pros

This is the best thing I did for my practice besides going to chiropractic college. The exams and daily notes are very easy to use. I like that I can customize the exams and drop downs to anything I like. I do not have to do another doctors exam, I practice the way I have also practiced and better. The ADL and FOAs are easy to tract patient progress.

Cons

California time, so customer service is not open until 9 am.

Review Source: Capterra

Lana from Menner Chiropractic

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Menner Chiropractic

Good service, easy to use, sometimes slow and customer service not always helpful

Pros

Software is very easy to use and follow.

Cons

Sometimes the software is very slow, insurance verification does not always work which take up our much needed time.

Review Source: Capterra

Tyrel from Mid-South Spine and Sports Performance

Specialty:  Chiropractic

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Bigger Company with uses for Basic Chiro Offices

Pros

Quickly produce notes And relatively simple billing software included with the product. Works well with basic chiropractic offices who do only minimal soft tissue work or sports work.

Cons

Customer service is absolutely horrible. It takes forever to Get on the phone with someone. And if you try to use the call back now option, they never actually get back to you within the allotted time and you end up having to call back again.

Review Source

Natalie from Adams & Knight

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

September 2018

Appointment making is effortless!

Pros

The ease of making appointments! I don't have to worry about waiting for someone to get back to me. I can literally book my appointment(s) in less than a minute!

Cons

I am unable to cancel appointments online, I have to call.

Review Source: Capterra

Nolan from Cleveland university

Specialty:  Chiropractic

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Worked pt bay at Chiro office

Pros

The layout and button configuration/ tabs make it very easy to use and is self explanatory to figure out.

Cons

The formatting, colors and overall appearance looks like something from the 90s. Doesn’t work with all types of devices.

Review Source

Dale from Prince Parker & Assoc

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Practice management at its best

Overall out of the many other options out there ChrioTouch has held strong to the pursuit of the highest level of customer satisfaction. The combination of EHR, Billing & Practice Management solutions built in to the ChiroTouch system are priceless to any growing practice. My hope is that they not forget what made them a great software solution and regroup and continue to thrive.

Pros

The scale-ability is priceless for growing practices. Fair pricing.

Cons

The support team seems to be somewhat lethargic at times, Over the year the company has grown and it at times seems to have lost its path but does maintain a top level of quality.

Review Source: Capterra

Christopher from Active Life

Specialty:  Chiropractic

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Reminders

Pros

I like that it sends out reminders to our patients letting them know of every appointment. The system overall is pretty easy to maneuver around and it has everything their at your fingertips.

Cons

I do not like that when patients receive a reminder for their appointment it doesn't allow for them to upload or save that appointment on to there calendar of course such as Google. I also don't like that although they offer everything that a clinic needs to successfully run a medical practice it charges you for each and every item and that for our practice gets pricey to use them.

Review Source

shirley from Dr Kyle Chiropractic Center

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Chirotouch has been a great addition!

Overall we feel that CT has been a great addition, the support team is wonderful, and we feel that anyone considering software should look to this product. It does everything. My advice is not to go with a cheaper product when the software you choose will help or hinder you everyday

Pros

This software helps run our entire office. Support has been great! Our support person will get with us at 6 in the morning if we need her and has been supportive, and patient with training new people and helping us get the most out of all the features the software provides. She has helped our office get up to speed with the billing portion of the process with employee changes and has amazing knowledge base. Software is visually easy and makes the flow in the office quite seamless.

Cons

not sure, when we first bought CT a few years ago the wait for support was an issue. But, over last year or so 90% of our questions can be addressed through a simple Chat Widget where a support person gets right onto your computer and together work through the question at hand and this usually only takes a minute or two to connect.

Review Source: Capterra

Christine from Weber Chiropractic

Number of employees:  2-10 employees

Ease-of-use

Customer support

Functionality

August 2018

Chiro Touch is fairly easy to use.

Working with the staff is wonderful. Took a little bit of time to understand sme of the program but with help from our customer service rep, I'm much happier working with this program.

Pros

I like the scheduling and billing function . I love working with our customer service rep when I have any issues. She is very knowledgeable and a great caring person to boot. She makes my job much less stressful.

Cons

What is difficult is the Insurance portion of this program. It is hard to remember how to changeover DOS to another insurance if the insurance wasn't changed prior to the doctor adding charges.

Review Source: Capterra

Lori Ann from David Chiropractic

Specialty:  Chiropractic

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

ChiroTouch Review

Pros

The executive is always very knowledgeable and extremely helpful. She takes the time to make sure that we understand how use Chiro Touch.

Cons

When a patient has more than one area that they need to address on one body part it does not allow them to answer at the same time, they need to hit finish and then add another body part.

Review Source

Louis from Spine Injury Center

Specialty:  Chiropractic

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Great Program and Support Team

I’ve been in private practice for 25 years and I have had many in house billing and outside billing agency’s over the years. The support team has shown to be the most assertive, organized, and pleasant billing company to work with. They responses to your emails, text or calls within one hour, and your request(s) are usually performed within one day. It’s a joy and pleasure to work with their support team.

Pros

I was able to construct a level 4 exam that meets All insurances standard with just a few clicks of a button.

Cons

None that I can think of. It has all that I need and that is required to bill. The billing software is great.

Review Source

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