ChiroTouch Chiropractic EMR Software


 

A fully certified solution specific to the chiropractic industry, ChiroTouch offers electronic health records (EHR) and practice management applications. With the latest release of version 6.0, ChiroTouch has received complete 2014 ONC-ATCB certification. This certification is required in order to receive Medicare Meaningful Use incentives.

ChiroTouch is designed for offices with one to 25 providers. It combines EHR, billing, patient scheduling, outcomes assessments and inventory management in a single, integrated suite. The EHR has custom templates for chiropractors, along with image management, dynamic SOAP notes and real-time patient flow with room management capabilities. The EHR provides lab integration and wireless support, and it can be used on a PC or on an iPad through the CTProvider iPad app.

ChiroTouch's billing application features eligibility inquiry, claim scrubbing, automated batch posting, DME billing, workers’ compensation billing and more. The scheduling application has appointment reminders, room scheduling, patient messaging and a patient portal. The entire system is HIPAA compliant.

ChiroTouch is a fully capable hybrid software system with extended Web capabilities through MyChiroTouch.com and other mobility apps for providers and patients. Chiropractors can send text and email reminders to patients, while patients can use the system to fill out intake and outcomes assessment forms before their office visit.

 

ChiroTouch - Multiple platforms
 
  • ChiroTouch - Multiple platforms
    Multiple platforms
  • ChiroTouch - iPad
    iPad
  • ChiroTouch - EHR
    EHR
  • ChiroTouch - Mobile
    Mobile
  • ChiroTouch - HIPAA audits
    HIPAA audits
  • ChiroTouch - Transition
    Transition
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 8, Windows 10

294 Reviews of ChiroTouch

 

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Software Advice Reviews (216)
More Reviews (78)

Showing 1-20 of 216

Mikky from Barnett Chiropractic Clinic
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

Always quick and friendly help when and if needed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been in chiropractic for many years, long before computers. I had another simple system and watched Chiro Touch enfold.

Pros

Being able to customize the chart notes to my practice. It is so nice that any one can read my chart notes years later and know exactly what the patient's condition was and exactly which vertebra was adjusted and how.

Review Source
 
 

Shelly from Vitality Chiropractic Marketing and Management/ Talley Chiropractic Clinic
Specialty: Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

ChiroTouch is more than patient accounting software...it is a management system!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I use chirotouch in two practice of my own...and manage two other clinics with ChiroTouch. I highly suggest to anyone who is looking for a patient accounting/management software. I have a client who wasn't utilizing CT to the fullest and I showed them all the features and they couldn't believe how much they were missing!

Pros

Features that allows you to manage your clinic with reports.
Features that allow you to easily use CT with a multi-disciplinary practice.
Integration between front and back office and management.
Easy marketing tools.

Cons

I wish it had a search feature on the Fee Schedule.
On the "Find" button in the Charges section, I wish it showed the fee connected to the charge.
I would really like it if on the Task Manager, when you connect a task to the patient it would populate a "TASKS" button on the patient information.

Review Source
 
 

Lauren from Main Street Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, we have been very pleased with ChiroTouch and would recommend it

Pros

The Customer support has been excellent, very little wait time and always helpful and friendly as well as efficient and complete resolution to problems.

Cons

The Doctor notes were a little bit of a transition but part of that was due to insurance requirements and adjusting to a "no-paper" practice.

Review Source
 
 

kevin from Align Spine Chiropractic & Wellness
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

LOOK ELSEWHERE.server based, horrible customer service, false promotion

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Everything. I was a Smart Cloud customer for 7+ yrs and ChiroTouch bought them out and made them obsolete. I went with CT thinking it would be better. I made a huge mistake. Server based system was antiquated and the remote login process never worked. No scheduling on the go or paperwork at any other PC that wasn't connected to server. Software itself - more complex than it needed to be, actually making it less user friendly. GUI was antiquated. Customer service was deplorable. It took me over 2 months to get out of my contract, in which they made me pay in full but it didn't matter, because I needed out. Lesson learned.

Cons

GUI - antiquated. Pricey. False advertisement and their server based system with difficult remote login process. Customer service - mostly via email, phone is difficult to get in contact with someone, especially a specific person and long wait times.

Review Source
 
 

Jodi from Family Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Great office management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

On-line training and user help are very good. Lots of reports to help with the office and patient flow, but could always use more. Since we had the CTPROBil take over our billing we are right on track. The crew is incredible. The conference was wonderful and learned a lot of little tricks to help with the day to day process, from checking in to billing out.

Pros

Easy to use, fast, functional and user friendly. I get what I need with just a few clicks. Lots of good things to manage patients

Cons

Little pricey, however you get a lot for the price. Wish there was an easier way to find out who (employees) set the appointment

Review Source
 
 

Hamid from Cedars Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Over promise and under deliver

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Disappointed but not surprised with a lot of these EHR companies who best response is "we just don't have enough staff" to address everyone's problems efficiently. Well, EHR companies should not have that many problems to begin with, and if they do, should just hire more people to make sure clinics don't end up with constant problems.

Pros

It has some nice functionalities that if it worked well, it would make it a great system. The ability to create Macro buttons are nice; touch screen abilities.

Cons

Server based instead of cloud base - meaning you have to REMOTE LOGIN into your computer at work (AKA server) to do your work. You have to consider the cost of system to Remote login, you have to deal with Fixed IP addresses so calling your phone company and pay more on your phone bill; leaning to create Macros takes time; Some of their hyperlinked system are hard to learn where to edit them. You can use tablets in the clinic, but once you are home or another location like travel, you no longer have that luxury.

Customer support is horrible - Every time we reach out with an issue, we get sent to what they call " CT Community" to figure it out on our own or to submit request - it is like sending me to a Russian site and asking me to teach myself the language.

Their daily back up system constantly sends us "problems backing up" the system. They can never fix it. We were told to replace the server. We bought a new CPU only to be told we have to wait over a month. The problems continued with no resolution. We received numerous "error" messages from one of the computers in the treatment room as we try to log in and do charting; we called CT to email them the snap shot pictures - we were told to just to go CT Community.

Review Source
 
 

Ralph from Charleston Neck & Back Center
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Great software, only issue is patient accounting portion. Needs to be CPT code specific, not global for insurance breakdowns for accurate front desk totals.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Been a user for 10 years

Pros

Patient notes are easy and programmable. The interaction is very good. Follow-up visits are easy to record as are exacerbations.

Cons

Patient accounting section as discussed above. This is a significant issue as insurance companies are more convoluted in there coverage today.

Review Source
 
 

Carl from Lail Chiropractic Center
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Good features, but the support is so terrible that it’s difficult to take advantage of the possibilities this program has.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Could be a good program, but don’t fix issues brought to their attention, support is terrible, and most convenience features have additional monthly fees. They bought our previous operating system (Autumn 8), and it was a much better program with good support at a much lower price without added fees for convenient features. After purchasing A8, they announced they would not bring it up to EHR standards forcing all A8 users to switch to them. I think Autumn 8 was a much better operating system with much better support.

Pros

Initial price to get the system was affordable. The system can support multiple doctors. Doctors notes are customizable.

Cons

Bad support; posting checks not efficient; reports have inaccuracies; monthly fees for all the features that make the program stand out from others. Glitches in the program are not fixed (we have been told multiple times that there is no fix and we need to just ignore problems).

Review Source
 
 

Michael from Flourish Chiropractic Spa
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Does what it should.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It’s a great software. Worth the investment? Maybe...now that it’s subscription.

Pros

Native iPad App
Builds Notes Like Narrative
Customizable Macros
Great Billing and Intake Forms
Online Sceduling

Cons

Need to do Macros from scratch to get everything you really want.
Expensive
Updates of server version require shutting down the server and scheduling time to work with technicians.
Have to VPN in to work from home (new version may have fixed this).

Review Source
 
 

Bryce from COOR Wellness
Specialty: Hospital
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Stay away

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Find another company to work with.

Pros

It works. It is better than using paper and pen. It is on a computer. It types. It has touch screens.

Cons

They're customer support is terrible and unethical. They've lied to me numerous times. I will recommend you stay away from this highly unethical company.

Review Source
 
 

Aaron from Gardner Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Expensive Hamstrung Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's basic functionality is okay, though it looks like it was built on Windows 95 software. Any frills will cost you more, and they frequently do not work as advertised (patient reminders, etc.)

Cons

Too many to list. Ever-increasing monthly support fees.

Review Source
 
 

Jake from CRCI
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Clunky, dated, not intuitive, time consuming

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

ChiroTouch is like an old house that has had multiple extensions by different do-it-yourselfer's... it just doesn't work. It is very burdensome to work around. You have navigate so many screens to get a simple bit of information or generate reports. While technically it has "everything", most of the beneficial streamlining options you either have to add-on and pay extra (and even then it doesn't work that well), or it is more burdensome to navigate and incorporate then you were lead to believe. The ONLY reason I am still using it is because my partner and our staff are too worried about the transition effort and time to go to a new software.
I cannot think a single week in the last six months that I have been satisfied with this system. Please look elsewhere. I would continue, but I am out of time.

Pros

It has almost everything you can think you would need for a vast array of modalities or techniques. The macros are costumizible, then again that pretty much standard no matter what software you have.

Cons

IT is scheduled out a month (so if you have a problem you'll be high-and-dry for awhile), and the highly publicized chat feature is less than adequate. EVERYTHING is an add-on charge. You want better billing systems/money collection... add-on (third-party) charge. You want better intake procedures... add-on (third party) charge. You want customization of forms or questionnaires... not going to happen. You want a patient portal and easy patient tracking and check in... not going to happen. Technologically WAY behind. The interface, the navigation, reports, syncing info or uploading forms, communication with other software, etc.feels like is 10-15 years behind.

Review Source
 
 

Jason from chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Trust me and do not purchase ChiroTouch... worst investment in my lifetime

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Run, run, run as far as you can to get away from chirotouch!!!

There really is not a pro I can think of. Has to be the worst program out there. If you want to basically write your own program and then have it when you are done buy chirotouch..

Cons

Expensive, hidden costs, most ignorant program available, if you like to take 10-12 steps in order to accomplish 1 step this is your program, they will take the easiest task imaginable and make it the impossible, I actually called their support team over a month ago and still haven't heard back, if you like to take it in the behind without vasoline they can accommodate you...

Review Source
 
 

Suhyun from campbell medical clinic
Specialty: Multi-specialty
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Started out good, went down the hill.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Do not buy this program. There are many cloud based program that you don't need an IT person working your clinic, that is MUCH cheaper. Do not buy!

Pros

The program is easy to use, intuitive, and anyone with half brain should be able to pick up and start using it.

Cons

Fees. Fees. Fees. Fees. And more Fees for every feature that should be a part of their monthly fee schedule.
Terrible terrible support, can never get a live person, unless you call for three days.

Review Source
 
 

Tyrel from Getwell Chiropractic
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Good for "Generic" Chiropractic Offices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Notes are able to be done quickly compared to any of the three other software companies I have used. Check in process and patient self filled subjective and new patient paperwork is awesome.

Cons

Very difficult to customize, the system is constantly down and support is AWEFUL. Be prepared to spend hours on the phone or wait days for a response from the company if you choose not to wait in line. Very expensive product for what you get and even then you have to pay yearly for the poor tech support. Not ideal for practices that do more than just straight adjust, such as sport specific practices. And the worst part, they don't even have all the ICD-10 codes available. You have to manually enter codes into the system that are used quite frequently in offices such as ankle sprain codes.

Review Source
 
 

Dr Jermaine from HEROH Chiropractic
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Not too excited.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There are other softwares out there to look at before the deep dive into your pocket for chirotouch.

Pros

The ability to point or click and have notes populate is a plus. The scheduler is also pretty nice.

Cons

I hear there is a cloud based version but the server based version is a hassle. The software is super expensive, clunky and support is pricey as well as a must have because something is going to go wrong and without the support package you are on your own. It's suppose to be great for managing the office but it's not very intuitive.

Review Source
 
 

Robert from Legacy Medical Centers
Specialty: Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Good for small practices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This EMR is missing a few vital functions. You will struggle to go fully paperless.

Pros

-Great for small offices, <10 users
-SALT (same as last time) makes editing SOAP notes easy
-Scheduling is easy
-Macro functions for notes make documenting regional exams easy
-Easy to customize

Cons

-Lags with more than 10 users
-Does not work well for integrated (DC, MD, PT) offices
-Missing vital billing functions (more than 1 copay)
-Cannot formally append notes after you sign
-Is not cloud-based, is server based
-Takes a long time to customize
-Does not integrate lab testing
-Added features are all extra $ per month (DICOM viewers, patient reminders)

Review Source
 
 

Emily from Light touch heaing center
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Support is a joke

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It really is easy to use. Customizable and has a lot of report functions. I like being able to upload claims directly from the program!

Cons

When you come across something that you need help to get past, you go to call support. The first thing they tell you is you need to try searching online support first. So I have just waited 45 minutes to get a live person and they refer me to online help?! CRACKPOT SUPPORT!

Review Source
 
 

Cory from Active Body Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Easiest transition to new software I've ever had!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Chiro touch is an in-depth program that's been made to be simple for the practice user. It has all the elements of a high-end medical program without the high-end price. I would highly recommend this program to any chiropractors starting out or looking to make a change in their practice management!

Pros

Simple point and click features. Easy step by step processes. Patient friendly statements. This program simplified our practice without compromising the quality.

Cons

The only improvement I could recommend is the patient ledgers. Sometimes confusing at first. Other than that, zero complaints!

Review Source
 
 

Mike from Flanery Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Useful but could be more time efficicent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to figure out for a new program, I like the quick buttons for repeat patients and notes, I like the communication features for the front desk manager.

Cons

It is the most time efficient program for the business, it's also time consuming to set up your quick buttons and usually requires IT support.

Review Source
 
 
 
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Showing 1-20 of 78

Lisa from Premier Wellness Centers East

December 2017

December 2017

Totally new to medical billing Feb 2017, knew NOTHING. The support has been far beyond amazing!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The customer service is excellent. I have had nothing but great experiences with everyone i have chatted with or spoken to. They are so patient with me and get me through whatever issue I may be having. Exploring the CT Community is very educational. You can learn so much. Their webinars are easy to understand and get right to the point. I would recommend Chirotouch to anyone!

Cons

The one and only thing I would even consider as a CON is the A/R report. Maybe just have the option to view totals rather than every line item. That is it.

Review Source: Capterra
 


December 2017

December 2017

Complete solution for Chiropractors.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is pretty easy to use once the macros are set up. Billing and reports are great. Easy to keep track of statistics with this robust system. I like the option for patient check-in and entering in the subjective things.

Cons

Cost is a factor. It's one of the more expensive EHRs out there, but it is a complete package. They charge extra for text reminders, which have been spotty lately. Customer service can take more than a day sometimes.

Review Source: Capterra
 

Jesse from Coastal Spine

November 2017

November 2017

The sales team (Shane) will lie to you to sell the software. Made promises that he did not uphold.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Able to take faster notes. Support team has been outstanding and could not be more pleased. Pleased with the intake helping with accident history.

Cons

Again, the sales team is there to sale the product and tell you whatever to sale the software. The sales team will con you with discounts/freebies/gift cards , but when it comes down to it the sales person's will back down from what they promise you. Another con would be the multiple apps....used to only one app to open billing, patient scheduling, patient history, etc.

Review Source: Capterra
 

Dwight from Bridgetown Chiropractic

October 2017

October 2017

Overpriced and terrible support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Good product....WHEN IT WORKS. I have been with them several years and the service is getting more and more expensive and the product is slipping in design and reliability.

Cons

Too many issues, too many dollars invested and a complete inability to do simple functions like importing outcome assessments into daily notes. As far as support goes, they expect me to surf the forums, their community page and their facebook page before calling into support to see if they have put out any messages regarding whatever issues we are experiencing.

Review Source: Capterra
 

John from Engelbrecht Chiropractic & Rehabilitation
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Good Experience with our Demo

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software was easy to use and intuitive. The interface worked well. The full EHR certification was a big plus that I know a lot of hard work went into. ChiroTouch was one of the first and best of the chiropractic specific EHR programs in the beginning. I would consider this product again in the future.

Cons

The monthly cost made us choose a different product for our practice management needs. We ultimately went with a cloud based software.

Review Source: Capterra
 

Albert from Mountain West Chiropractic

August 2017

August 2017

Macro-based software with many shortcomings

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Once the macros are set-up, the EHR software is easy to use. Customer support is fair, but you must call and leave a message and wait for a call back.

Cons

The program has multiple modules, but do not seamlessly work together intuitively. The program was built originally for low resolution screens, and has not been updated to current higher resolution monitors. Many of the boxes are not large enough to view pertinent information. Example, ICD 10 code diagnoses are lengthy in description. The diagnosis box doesn't allow you to read the entire diagnosis. Therefore it's very frustrating and perplexing to work with. I have been using this program for close to 10 years, and it has not been visually updated since. I'm sure there are more up-to-date programs on the market.

Review Source: Capterra

  Response: ChiroTouch Integrated Practice Solutions, Integrated Practice Solutions Inc.

Date: September 2017

September 2017

 

Dr. Simoncelli,
Thank you for taking the time to provide this valuable feedback. As it is of course in the interest of all of our clients we strive to perpetually improve our products and offerings with each new release. You will be pleased to know that with the upcoming version 7.0 , which we plan to begin updating clients to in 2018 that the software interface has been given a complete facelift per se which will allow for screen and hot button resizing as well as a total user interface revamp with improved graphics and functionality. All the features ad buttons are in the same place but the interface itself has been tremendously improved. I look forward to hoping it will satisfy some of your mentioned concerns!

 

Lindsay from King of Prussia Family Wellness

July 2017

July 2017

We use chirotouch in our office and it is extremely vital and helpful to our practice!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Laurence is always available whenever we have any questions or need any help with anything!! He is awesome!!

Cons

I do not have any cons to mention at this time. Laurence is always there and available if we need any help!!

Review Source: Capterra

  Response: ChiroTouch Integrated Practice Solutions, Integrated Practice Solutions Inc.

Date: September 2017

September 2017

 

Hello Lindsay and thank you so much for your kind words as they help to reinforce our company mission : we strive to enrich the lives of our client so that they may enrich the lives of their patients. We are so grateful to have you as clients!

 

Julie from King of Prussia Family Wellness Center
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Great features and awesome customer service!! Have used for over 10 years!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ChiroTouch enables us to have all information for patients in one secure database, and the features enable our employees to work more efficiently.

Pros

The system is very user friendly, easy to learn, and the developers are always making new updates based on customer suggestions. It is also highly customizable. There is a great online portal for feedback, training, and questions - or you can also use the chat feature and the support staff will log on to your computer to see what they need to do to help you or fix your problem. We have used ChiroTouch for over 10 years and have been highly satisfied.

Cons

There are some limitations with reporting, although they are always improving and adding more options.

Review Source: Capterra

  Response: ChiroTouch Integrated Practice Solutions, Integrated Practice Solutions Inc.

Date: September 2017

September 2017

 

Hello Julie and thank you for taking the time to provide your feedback. We are very grateful to be entrusted as your software solution and hope to continue to please for many years to come!

 

Kevin & Christina from Bellevue Pain Institute

July 2017

July 2017

10+ years w. Chirotouch as our solutions based EMR System. Innovative & Industry leading.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Chirotouch has delivered an excellent product to us year after year. We love the innovative features meeting market demand and the ever changing healthcare landscape. The integration of programs to support Doctors and Admin staff alike help to ensure we are able to provide customized patient experiences and when help is needed they are a quick phone call away! The CT Community and training university make new features easy to navigate and new users comfortable in learning, asking questions and even making suggestions for the future. Chirotouch understands that the voice of the customer is ultimate in making progressive choices for the future of healthcare management systems.

Cons

Some click through options are not intuitive when new products are launched. Takes some massaging and usually a change is made.

Review Source: Capterra

  Response: ChiroTouch Integrated Practice Solutions, Integrated Practice Solutions Inc.

Date: July 2017

July 2017

 

Hi Dr. Kevin and Christina,
Thank you so much for taking to the time to post your thoughts and for getting the word out on how ChiroTouch has helped in your practice We are excited and grateful for the responsibility, and look forward to helping in any way that we can for many years to come!

 

Gene from Coastal Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

This seems to be a great program, with many features.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

This is a full practice management system, which should save time and money over the long term.

Pros

This program has a great diversity of features. The customer service has been excellent. They are easily accessible by phone, and will do a screen share with you to help you with your training. I did a lot of research before purchasing this program, and everyone I spoke to gave it a very good review.

Cons

This program takes a lot longer than I expected to learn and implement. There is a lot of time involved in the learning process. We are hoping it will be all worth while.

Review Source: Capterra

  Response: ChiroTouch Integrated Practice Solutions, Integrated Practice Solutions Inc.

Date: June 2017

June 2017

 

Gene,
Thank you for taking the time to leave such kind words about our support and service levels.
ChiroTouch is a vast and feature rich solution and we anticipate that the learning process will become more and more effortless as your practice's experience grows. Please do not hesitate to contact us directly if ever we can help with the process!

 

Doreen from Chiro Practice Plus
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Excellent program to move forward with EHR and practice management.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been able to set up and implement the program and train provider and staff in record time. The transition from previous software to Chiro Touch was done with minimal difficulties and no interruption in revenue.

Pros

The ease of use. It's user friendly once you have completed the training. The detail put into creating the program has been spot on for those in the front and back office.

Cons

The ability to fix minor issues or make changes to things that should be common aren't as flexible as I would like to fix.

Review Source: Capterra

  Response: ChiroTouch Integrated Practice Solutions, Integrated Practice Solutions Inc.

Date: June 2017

June 2017

 

Doreen,
Thank you so much for taking the time to write such an awesome and thoughtful review. We are truly grateful to have the honor and responsibility of serving you and your clients.
Please do not hesitate to let us know directly if we can help in any way!

 

ryan from alter chiropractic

May 2017

May 2017

CUSTOMER SERVICE IS HORRIBLE - have an issue for over a year now and cant get help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

cool features - seamlessness to whole office.

Cons

glitch i am now having since an update with touch screen and these people dont care and wont put in the time to fix - now I cant run my office the way i want and the way it initially worked - i have called and called and they string me along - FIGURED MAYBE IF I WRITE THEM A BAD REVIEW - THEY MIGHT ACTUALLY CARE

Review Source: Capterra

  Response: ChiroTouch Integrated Practice Solutions, Integrated Practice Solutions Inc.

Date: May 2017

May 2017

 

Dr. Alter.
Thank you for taking the time to leave a review. I assure you that we do care very much, are aware of the issue and have resources on it. External hardware issues are unfortunate as it is nearly impossible to test newer versions of the software against the myriad of different hardware offerings in the market. We regret that it has taken this long to diagnose and remedy the issue, as that is absolutely our goal.
As I understand you are now in communication with one of our support leads, Mark B, and he is shepherding this isolated issue for you and has a regularly scheduled follow up to keep you abreast of our development department¿s progress as they work to resolve it. I am personally apologetic that such lengths were required to be heard and once again want you to be assured that we do care deeply. Thank you for your continued patience and for choosing ChiroTouch. Please feel free to reach me directly if ever I can be of service.

 

Melinda from Infinity Martial Arts

April 2017

April 2017

Great way of managing patients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software was a great way to bill, schedule, and do soap notes for patients. Although the system was hard to learn, the customer service was always willing to help.

Review Source: Capterra

  Response: ChiroTouch Integrated Practice Solutions, Integrated Practice Solutions Inc.

Date: April 2017

April 2017

 

Hello Melinda,
Thank you so much for taking the time to post your feedback. We are perpetually trying to make ChiroTouch more user friendly and to improve our support offerings and quality. It's humbling to hear that we have been so helpful! If you have the chance to respond I would love to have the opportunity to thank you personally!

 

Laurene from Wildcardbilling
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Perfect Software for Chiro

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software has been by far the easiest I have ever used. I loved how easy it was to get around and find things. Easy to bill and update. Just easy.

Pros

Just the ease to bill and find things needed on the accout

Cons

none to be honest

Review Source: Capterra

  Response: ChiroTouch Integrated Practice Solutions, Integrated Practice Solutions Inc.

Date: April 2017

April 2017

 

Hi Laurene ,
We really appreciate the positive feedback and taking the time to post it! Our clients are our greatest assets and we are so grateful that you have chosen ChiroTouch

 

Michael from Brown Chiropractic

April 2017

April 2017

Learning Curve

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Takes a few weeks to months to master but once you've got it, it's a timesaver. Government compliance is easy to achieve.

Review Source: Capterra

  Response: ChiroTouch Integrated Practice Solutions, Integrated Practice Solutions Inc.

Date: April 2017

April 2017

 

Dr. Brown,
Thank you so much for taking the time to share your thoughts on ChiroTouch. We are truly blessed to have been trusted with the responsibility to be your practice's chosen software solution! Please do not hesitate to let us know if we can further help in any way !

 

Frank from Mistretta Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Moving Us Into The 21st Century

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This product has everything you need to become a state of the art chiropractic business. You can do as little or as much as you want. The set up and follow up staff was terrific and patient. It mainstreamed an old practice (33 years) run by an older doctor and made it viable and productive with an increase in practice value.

Pros

The interface between the mobile device and server at business manager's work station. Ability to go from treatment room to treatment room without a computer in each room.

Cons

The initial cost seems high and the inability to be able to pay a la carte for help, the only option for maintenance is a high yearly fee.

Review Source: Capterra

  Response: ChiroTouch Integrated Practice Solutions, Integrated Practice Solutions Inc.

Date: April 2017

April 2017

 

Dr. Mistretta,
Thank you so much for your thoughtful review.
We are grateful to have the opportunity to continue to serve your practice and look forward to continuing for years to come!

 

George from Sheldon Road Chiropractic & Massage Therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Can't practice without it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have used CT for almost 10 years and it has made everything from billing to scheduling to note taking so much easier than our previous practice management software. I highly recommend it!

Pros

It does basically everything, we don't need to use any thing outside the system, it's all in one.

Cons

That it can't automatically read my mind and generate a visit note.

Advice to Others

Try it, you'll like it.

Review Source: Capterra

  Response: ChiroTouch Integrated Practice Solutions, Integrated Practice Solutions Inc.

Date: April 2017

April 2017

 

Dr. Kollias,
Thank you so much for the kind assessment! We are truly blessed to have had the opportunity to serve you and your practice and look forward to working together for many years to come!

 

Cindy from Lepien Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

User friendly & efficient!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our office has used this software for several years now and we are very pleased with its functionality. Ease of use is a great plus! It is very self explanatory and if we ever encounter uncertainties, the level of support received from the customer service team is exceptional. We are never shy to share who our software provider is, because we recommend it all the time.

Pros

How user friendly it is. If ever there are uncertainties, finding answers is also simple. The chat option available for customer service has been very useful. We love being able to send reminders from within without having to hire a separate service for just that.

Cons

I really don't have any dislikes. I mean it serves it purpose and makes our daily tasks easier by being thorough...so, no complaints.

Review Source: Capterra

  Response: ChiroTouch Integrated Practice Solutions, Integrated Practice Solutions Inc.

Date: March 2017

March 2017

 

Hello Cindy,
Thank YOU so much for such a complete review. We are truly grateful to have the opportunity to play a part in your practice's success! Please do not hesitate to let us know if we can further help in ay way !

 

Jeff from Foundation Chiropractic

February 2017

February 2017

Chirotouch is robust but too expensive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Chirotouch is great but it is way too expensive. It is difficult to learn how to use and if you have problems it is difficult to get support. In my opinion it is not worth how much it costs.

Review Source: Capterra

  Response: ChiroTouch Integrated Practice Solutions, Integrated Practice Solutions Inc.

Date: March 2017

March 2017

 

Hello Jeff,
Thank you for the frank feedback. As we are always looking to improve our service levels and have recently done much hiring in our support department I would be grateful for the opportunity to discuss any issues you have had with contacting us. I've researched in an effort to personally respond to you and can not find you as an actual client. Either way please feel free to reach out to me directly.
Yours in service , Laurence Peppler - Client Success Manager

 

James from Healthworks Chiropractic

February 2017

February 2017

LONG Time User No Longer Happy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I bought Chirotouch YEARS ago. At that time I had a yearly service contract per year, which gave me customer service as well as free upgrades. It had nearly all the functions I wanted, including SOAP notes, appointment scheduling and management, electronic billing, e-records storage, etc. At that time, it was better than most other softwares out there, particularly when taking price into consideration.

They've definitely done some upgrades over the years that I have appreciated, but somewhere along the way they became all about the money. I understand them wanting to increase revenue from existing clients, but it's gotten ridiculous. First, most of the useful features they add are pay-for-service features. When I signed up for the features, they were oversold as the next best thing and often don't deliver. On top of that my grand-fathered service contract was not honored and they raised the price per year for the same service I had been receiving for 10 years. When I called about it, I was basically told "Too bad". And I don't have much choice if I want to continue to get updates and get tech support (which is typically needed 2-3 times per year).

Another issue is the customer service, which started out as decent but has plummeted over the years. It seems like I used to be able to pick up the phone and if I had an issue I'd get answered and helped right away. Now it takes forever on the phone, and they're always pushing you off to watch some video or go to their help site, which is poorly designed and doesn't answer your question.

In short, I feel abandoned by this company. I started with them when they were a newer company and were still growing. Now they're one of if not the biggest names in Chiropractic software and they've really started to act like it. Arrogant and Uncaring.

Review Source: Capterra

  Response: ChiroTouch Integrated Practice Solutions, Integrated Practice Solutions Inc.

Date: March 2017

March 2017

 

Dr Lyons
Thank you for taking to time to post your thoughts and provide us with your honest feedback. As we are always working in an effort to address our clients' concerns with a concentration on perpetually improving our processes and products, as well our clients' experiences, we do appreciate your constructive criticisms. As a long time client we do appreciate and are thankful to call you a client, and I wish to do everything I can to ensure we continue to have the opportunity to serve your practice. I have already begun efforts to reach out to your office in an effort to ensure that we are listening, we do care, and absolutely would be humbled and grateful to have the opportunity to address your concerns.
-Laurence Peppler Client Success Manager

 
 
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