ChiroTouch is an electronic health records (EHR) and practice management system designed specifically for small to midsize chiropractic practices. It combines electronic health records, billing, patient scheduling, outcomes assessments and inventory management in a single, integrated suite.

The EHR has custom templates for chiropractors, along with image management, dynamic SOAP notes and real-time patient flow with room management capabilities. The EHR provides lab integration and wireless support, and it can be used on a PC or on an iPad through the CTProvider iPad app. ChiroTouch's billing application features eligibility inquiry, claim scrubbing, automated batch posting, DME billing, workers’ compensation billing and other capabilities.

The scheduling application has appointment reminders, room scheduling, patient messaging and a patient portal. The entire system is HIPAA compliant. Chiropractors can send text and email reminders to patients, while patients can use the system to fill out intake and outcomes assessment forms before their office visit.



558 Reviews of ChiroTouch

Overall rating

4.03 / 5 stars

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Showing 1 - 20 of 558 reviews

January 2019

Lana from Menner Chiropractic

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

4 of 5

January 2019

Chirotouch daily use

Over experience with ChiroTouch is good, not great. There could be some updates to the way patients check in and click on the body parts that is hurting tem, sometimes they want to click on more than one spot at a time or sometimes they just want to have the same symptoms as last time, and neither are an option right now through ChiroTouch.

Pros

What I like most about ChiroTouch is the ease of use and the organization of patients and appointments that it give you.

Cons

What I like the least is that the email and test reminders don't always go out to patients, and it is really hard to get someone in customer service to help you when you have a problem or a question.

January 2019

Matthew from Chiropractic of Naples

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

best of chiropractic software

Customer support and his team have been helping me for over 10 years! I now have a second office and they have helped me mirror my settings, charges, alerts and many other important settings to help for a smooth transition. I think with any software company customer service can have different levels of knowledge so if someone doesn't know the answer I get transferred to the next person in line to get more advanced help. I enjoy the many updates over the years and when i have a coverage doctor, the iPad app comes in handy with the pictures, x-rays, diagnosis and charges on the same page. No software of any kind is perfect! I really try to study the release notes to keep up and get on the phone to understand the advanced features. I have worked with many. Out of them all of them I believe chirotouch is the best with the most features and does care about the profession.

Pros

great apps, great features for doctors, staff and patients, always updating, can always get phone support and training, saves time, link other important files like a picture and xrays all in one screen.

Cons

no software or support is ever perfect. I wish the software worked a little closer with my X-ray software but the steps aerie not really bad at all

January 2019

Katarina from Alcatraz Escape Games

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

January 2019

Needs Updating

Patient information updates. Helps keep the practice up to date on all patient records.

Pros

I like that you can upload pictures of your patients and send out text/email reminders.

Cons

The overall look of ChiroTouch is a bit outdated to say the least. It's very chunky looking and can be a pain to navigate. It's also been crashing on us every once in a while.

January 2019

Gail from Speech pathways of brevard

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Past info in easily provided

Pros

You can easily recongnize past and present appointments on the mobile app. All the patients information is easily obtainable.

Cons

Well of courae the cost for small businesses is way too pricey if you are not trying to expand your business...

December 2018

Kristen from Conti Chiropractic Center

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

December 2018

ChiroTouch Review

Pros

Note documentation, note recollection and patient management are made extremely easy with this software.

Cons

The hot button section can be frustrating because it does not include all of the text on each hot button. This makes it difficult for the doctor to know which button he's pressing.

December 2018

Sofia from Temecula Family Chiropractic

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Chiro touch

Pros

The fact that you can see past appointments present appointment and canceled appointments all in wine on the mobile app is very convenient. Once you get the hang of it it is easy to use but it takes time up get comfortable. I like some of the automation when it comes to the diagnosis that's very helpful.

Cons

It's way too expensive especially for someone starting out in practice, does it have an area for collections we were told we'd have to keep track on Excel and overall it's still not very user-friendly even though we've adapted to it.

December 2018

Joshua from Hallengren Family Chiropractic

Company Size: 1 employee

Review Source


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

2 of 5

Functionality

3 of 5

December 2018

Not very intuitive

We were told by the sales department that customization was easy, and a patient note would take 90 seconds to complete but this is hogwash. They try to sell you on all the bells and whistles but they don't even work the way you'd want them too.

Pros

The ability to see all of the patient's info on the provider all-in-one app including visits (past, present, missed, canceled, future, etc), treatment plans, imaging, notes, insurance, etc

Cons

The SOAP notes and macros, especially with customization aren't very intuitive. Also, the inability to customize questions for subjective complaints on the patient sign-in found on the iPad is frustrating. Also, having 6 different modules/apps to do different things is frustrating. The fact the front desk/receptionists need 2 different modules to work with patient scheduling and check out is ridiculous. Also, if multiple doctors work as independent contractors in the same clinic and if a patient with an outstanding balance in the ledger sees 2 or more doctors, it is impossible to delineate who that money goes to.

Also, customer service is slow in getting back to you and solving the problem. Sometimes takes a half a day, and if your server isn't working, you best have a paper to write everything down you've done with patients.

December 2018

brian from Willow Creek Chiropractic

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

December 2018

Needs updating, but gets better over time

Pros

I like that you can add pictures of your patients to chirotouch, and that you can export patient info

Cons

There's a bit of a learning curve and the overall look of it could use major updating

December 2018

jeanett from Intouch Chiropractic

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

2 of 5

Functionality

3 of 5

December 2018

I want to love Chirotouch!

Pros

My favorite part of this platform is appointment scheduling.

Cons

It is cumbersome, a dinosaur of a program. However, we already paid for it, so we are kind of stuck with it. Very expensive!!!

December 2018

Chelsea from Maikai Billing

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great Quality, Great Service

I have worked with ChirTouch for 5 years and I love it. I recommend it to all chiropractors I work with. Customer service is, more often than not, very helpful and they are at least attentive and quick to respond. The whole system is seamlessly integrated from online apt requests, auto population of paperwork, self check-ins, billing, it really is outstanding compared to all other chiro software I work with. The only thing that needs help is the patient statements. Instead of separating the amount due from the insurance co and the patient, it will put those two amounts together, before the insurance has paid the DOS and print a statement as if the patient owes the whole balance so with the 100s of patients we have, it is not economical to print all those statements and go through them one by one for accuracy. I have yet to figure out the best way to print accurate statements in bulk fashion and welcome help from ChiroTouch or anyone else familiar with this.

Pros

the intuitive nature of all basic functions, ease of use and organization

Cons

One thing only - the patient statements are too complicated when trying to do a 'mass' monthly production.

December 2018

Cynthia from Bohannon Chiro

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Chiro touch

Great program but cost is high

Pros

Easy to use had all the necessary legal parameters needed to file claims and write notes as required by law.
No need to re check to determine if anything left out as required by law

Cons

Too expensive especially for someone just starting out in practice.

December 2018

Kari from IMBS, Inc.

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

2 of 5

Functionality

2 of 5

December 2018

Billing from Chirotouch

To be fair, the Provider and Front Desk portion seem to work sufficiently. It's only the billing part that comes up short.

Pros

- Some of the automation you can do, like with patient diagnosis', is good.
- I'm really trying to add another good thing but I'm coming up short

Cons

- Not user friendly
- Not billing friendly
- Doesn't even have a patient collections section. The trainer said we'd have to keep track of that on an excel spreadsheet.
- You either have to send patient statements for EVERY date they've ever been seen (even the $0), or you have to pick a date for the whole batch and if patient's have any balances older than that you have to go to each one and print it separately.
- Every time we called customer service to find out how to do something the answer was "you can't, the system doesn't do that".

December 2018

Zachary from Nicolai Chiropractic Center

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

3 of 5

December 2018

Overall good, but not sure if I'd do the same thing again

Pros

It allows for seamless note taking, and has many features which can be added on or customized.

Cons

My biggest con is in their recent change in pricing. It used to be that you could buy the software outright, whereas now they only offer a monthly subscription service. Some may not think this is a big deal, but I HATE any company that switches to this pricing format (aside from things like netflix, hulu, etc.).

December 2018

Heather from Davis Chiropractic Center

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

5 Stars!

Pros

This software makes its so easy and efficient to do chart notes, collect money and schedule patients. We were able to customize it to fit our practice.

Cons

Online support at times can be a challenge.

December 2018

Kathleen from Chiropractic Professional Center

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

5 of 5

December 2018

Chirotouch Review

Pros

Features, daily use, capabilities. Variety. Integration from Smart Cloud if necessary.
Patient education opportunities. Interface look.

Cons

Reviews suggest customer support is frequently required.
Cost is high for new practice. Efficiency may be reduced with required technical support. Limited opportunity for expansion. No longer, able to own, requires monthly fee now.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Best I have seen, but still not perfect

Overall, in comparison to the options, I would, and do recommend ChiroTouch. There are some things that are less than ideal. However, the product is functional for my high-volume clinics.

Pros

Several functions and features that most chiropractic software lacks
IT support is great
Once you get used to it, it can work well for you

Cons

Cost is high
No longer offering license purchase
No ability to truly run multiple clinic locations
Reports are sometimes inaccurate
Training is very weak, even after going through their "University"

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

3 of 5

Functionality

2 of 5

November 2018

Not worth the time or Money

Long and arduous hours of wasted time to attain basic functionality.

Pros

It has a good suite of potential options and could be made quasi-functional if you are willing to learning the ins and outs of the system and create your own specifications.

Cons

The long version: I have worked with at least 5 different chiropractic EMR systems, both as a clinician, office manager, and IT support and have helped no fewer than 4 clinics transition from other systems to ChiroTouch (against by recommendations). I am also a chiropractor with a strong background in billing and compliance and have used ChiroTouch extensively at several different offices and in school. I say this so you will take my recommendation seriously.

ChiroTouch can be a functional system, but is far from the end-all be-all that it would have you believe. Firstly, it is expensive to set up and to pay for month to month. Most of the really useful features it offers cost an additional monthly subscription and it can easily get more expensive than your office rent per month. Secondly, the system is Server based, not Cloud based. For those of you who don't have networking experience, this means that it is difficult to connect to the system outside of the office (for example if you wanted to complete outstanding charts from home) and it is very slow if you manage it. Thirdly, the system has separate, poorly integrated apps for scheduling, patient account management and charting and will drive your staff crazy unless they have 3 monitors. Finally it take DAYS to WEEKS of complicated work just to get the system functional for day to day operations, and even then it lacks some basic billing functionality. If you are looking for a new EHR, I recommend ChrioFusion.

November 2018

Viel Patricia from Kalibrr

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

extremely innovative and advanced

Pros

It can do diverse assignments booking, overseeing understanding records, office stream and many more. It looks extremely innovative and advanced.

Cons

I think long queues when calling the customer service hotline is always a problem to big companies, although small, it was once an issue I had to face using this tool. The rep was very helpful though and polite.

November 2018

Dana from AG Dakota

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Functionality

4 of 5

November 2018

Easy to use and learn.

Pros

Having Doctors notes, patient history, exams results, any prevous patient history and scheduling all in one spot.

Cons

There wasn't really anything I can say I didn't like. Everything was easy to use and easy to teach to others.

November 2018

Kiara from JHACH

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

November 2018

User Friendly

Pros

Makes daily tasks easier. Searching for patient information is a breeze. Easy to use.

Cons

Sometimes there are glitches, other than that no complaints.