ChiroTouch Chiropractic EMR Software


 

ChiroTouch is an electronic health records (EHR) and practice management system designed specifically for small to midsize chiropractic practices. It combines electronic health records, billing, patient scheduling, outcomes assessments and inventory management in a single, integrated suite.

The EHR has custom templates for chiropractors, along with image management, dynamic SOAP notes and real-time patient flow with room management capabilities. The EHR provides lab integration and wireless support, and it can be used on a PC or on an iPad through the CTProvider iPad app. ChiroTouch's billing application features eligibility inquiry, claim scrubbing, automated batch posting, DME billing, workers’ compensation billing and other capabilities.

The scheduling application has appointment reminders, room scheduling, patient messaging and a patient portal. The entire system is HIPAA compliant. Chiropractors can send text and email reminders to patients, while patients can use the system to fill out intake and outcomes assessment forms before their office visit.

 

ChiroTouch - Symptom reporting
 
  • ChiroTouch - Symptom reporting
    Symptom reporting
  • ChiroTouch - SOAP notes
    SOAP notes
  • ChiroTouch - Billing
    Billing
Supported Operating System(s):
Windows 7, Web browser (OS agnostic), Windows 8, Windows 10

479 Reviews of ChiroTouch

 

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Software Advice Reviews (248)
More Reviews (231)

Showing 1-20 of 248

Vishal from Hamilton Club
Specialty: Other specialty
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Excellent products and service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very user-friendly and easy to use. Have used a lot of products in the past of similar nature but this beats them all.

Cons

I don’t have anything bad to say about this product, it has fulfilled my expectations very much. Thank you.

Review Source
 
 

Lauren from Prime Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Very user friendly and awesome support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very easy to use and is more than enough for our practice. Customer support is always more than willing to help us out!

Cons

We have the brand new upgrade and the training videos have the older look. I’m sure they will be changing this soon.

Review Source
 
 

Matthew from MATTgameWorld
Specialty: Other specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Good product, confusing UI.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

There is way too many things to do, so many features and the development team keeps adding more. Really useful and helpful, has a good manual.

Cons

There are way to many bugs that I keep encountering for some odd reason, trying to save a file keeps crashing and It's gets really annoying.

Review Source
 
 

Scott from Acu-Chiropractic Wellness Center, PA
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

ChiroTouch - Not Transparent

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Not being transparent and honest with the users is the number one issue I have with ChiroTouch. I understand that all software will have bugs although when it is a big issue as this one, it is appropriate to contact all of the users so they can avoid making mistakes (especially in payroll and taxes). ChiroTouch has done the opposite. They are trying to cover up the issue by not acknowledging the problem with the users. I was also told that it isn't a high priority to fix the issue.

Pros

Software is user friendly and all-in-one. The software is easy to use and we like the scheduler. It would be nice if patients could schedule online.

Cons

When ChiroTouch has bugs they are not transparent. I told them about a bug in the new update that has been out for over 5 months. The bug is a financial report that is not accurate and this is the report that shows how much each provider collected for the services they rendered. All chiropractors that pay their associate doctors use this report and are paying their doctors inaccurately. The issue I have with ChiroTouch is that they are not being transparent and are trying to cover up the software bug.

Review Source
 
 

Kali from Knox Chiropractic Clinic
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

ChiroTouch is makes daily tasks easier!

Ease-of-use

Functionality

Product Quality

Customer Support

ChiroTouch has improved the flow of the office in almost every way - from patient files to setting appointments - everything is connected.

Pros

I like the secure feeling that comes with the reliable customer service. Thank you Joshua Kohlmeier and the CT team!

Cons

I don't like the ledger function of automatically applying a payment to the oldest outstanding amount.

Review Source
 
 

Matt from Prime
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Don’t believe the negative reviews

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I’ve heard different things about Chiro Touch. Some good, some bad. My experience has been nothing but exceptional. We’re opening a new office and between the customer service and IT support, I’ve been extremely pleased with the service so far.

Pros

-Customer service
-IT support
-CT has way more functionality than any other program we looked at.

Cons

More expensive than other EHR systems. However, it also offers a lot more than any other program on the market.

Review Source
 
 

michael from Michael B Singleton DC
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

customer service and implementation team really have switching over to CT dialed in

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

we have been trying to integrate many different systems CT has allowed us to do exactly that. the set up is a little lengthy but it already seems easier to get through the notes

Cons

as mentioned above the set up is a bit of a challenge, but in fairness the system is robust and their support team has been quick to help

Review Source
 
 

Jeremy from Capitol Health & Injury Center, P.A.
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Good, not great. Biggest problem is customer support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall good and bad. Not perfect, but has a lot of potentials. If they had the better support it would be a wonderful product because it would be easier to learn!

Pros

Cost. It is inexpensive given what you get for your money. The product is great if you can learn how to use it and have enough support to learn it. It is extremely customizable, which is both a strength and a weakness because it is more difficult to learn due to all the features (which are great, but again, you need to learn them). It is also easy to integrate with a clearinghouse, although I have not done that as I don't do the billing for my office.

Cons

CUSTOMER SUPPORT. It is almost nonexistent. It is slowly improving, or perhaps I called at a low volume time the last two times I called in.
Customization is great, but its almost too much. Some things you should be able to customize you can't. For example, I have many, many patients with not only the exact same first and last name, but also the same birth date, the software does not allow you to create a way to organize them efficiently. If you have a new patient call to schedule and you try to put them into the system it won't let you because it says the patient already exists!

Review Source
 
 

Garlock from Healthcare
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Chiroyouch user

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Chirotouch is a great value for the price.

Cons

Chirotouch does literally EVERYTHING that you might want from an office management software. Because of this, there is a ton to learn in order to fully utilize the program & I haveb’t found customer support to be all that helpful.

Review Source
 
 

Rosemary from Isk institute
Specialty: Hospital
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2018

March 2018

LOVE THIS PROGRAM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

GREAT PROGRAM! USEFUL KEYS AND HAS ALL THE INFORMATION YOU NEED TO TREAT PATIENTS! VERY THOROUGH PROGRAM!

Review Source
 
 

Daniel from A New You
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Very expensive product and fairly poor service & support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Well, it's better than having to complete hand written notes. Saves paper and saves time. Not much else.

Cons

Too many steps to complete a simple note. Some of the pre-written statements in the notes are poor in grammer, or repeat the same info twice in a note. I have used other practice management software systems when working as an associate and this one is more complicated than it should be to no other benefit than other simpler systems. Very, VERY difficult to actually be able to talk to a support representative on the phone. Any time we call, we are literally on hold for over 30 minutes and the time of day doesn't matter. Even with the chat application, 80% of the time, you are waiting over 10 minutes to chat with someone and then all the want to do is log into your system. When they do this, they usually render your computer useless for 15-30 minutes because you can't do anything while they are logged in. What is the most upsetting is that they are not working on the system the entire time. They will stop working for several minutes at a time, I assume it is because they are busy helping other customers, and then they will periodically come back and change something minor and disappear again. Really ends up being quite a lengthy process to get any help.

Review Source
 
 

Greg from Chiropractic
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

Preparing to start my own business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is made for chiropractors so it has everything we need to use. They do pricing where you pay less for the first year if you are starting your own business.

Cons

The over all look of the program is old looking. It looks like it needs to be updated to be more convenient to use.

Review Source
 
 

Ted from PSC
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Chirotouch transition

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This program is full of features to effectively manage your practice. It efficiently shows patient visit history and makes notes quickly.

Cons

I wish the scheduler program could should a week view for all providers in the clinic. Some features are forced, like assigning a room when a patient checks in, that aren't necessary in all situations but you can't skip that step.

Review Source
 
 

Heather from SFC
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is fantastic way to increase productivity in the office as it has so many features to create quality EHR's in a shorter amount of time.

Cons

It is a more expensive option than other companies and the yearly maintenance is pricey. Other than that, they have a great product

Review Source
 
 

Jake from Freedom Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Expect to be oversold and under delivered to!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Steer clear of ChiroTouch. They are a total waste of time and money, and will stop treating you well the minute you pay them! Total BS!

Pros

Easy doctor portal...that's about it. The functionality of that is even clunky, and it has needless extra steps required. Definitely worst I've experienced to date. They make you think it is fast and easy, but that is only after you have had a year to get used to the program, and even that won't give you compliant notes!

Cons

Everything else. The payment back end is extremely and needlessly complicated. They don't have any customer support, unless you want to pay them for it. They won't do anything to fix problems unless you pay them, even when it is their fault. They continually screw up by taking the money and not refunding me, which is tantamount to fraud!

Review Source
 
 

Kendall from Abundant living chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Dont do it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Wouldn’t do this ! expensive, customer service lacking, and impossible to cancel

Pros

The advocate team is on top of it and really helped you get set up and helped with the extensive training

Cons

Well after your set up with the program everything goes to zero. Even though they’re helpful with but up implementing it is huge pain and extensive. Using the program on a daily basis is not working out for us so we ended up not using it out at all but paid for the rest of the contract The whole year. Worst part of the whole thing was getting it canceled. Started working on cancellation in December for a February in the contract date good thing I decided to start it early! Several emails, filling out the official paperwork, calling to follow up to make sure it was canceled and assured that it was. Its March I am still being charged for it because they can’t figure it out, but assured me just today that I will get a refund because they saw that I canceled it back in December... to be continued ......

Review Source
 
 

Shea from Cataumet Chiropractic
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

Worst customer service ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Worst technical and customer service in 15 years of practice. Don't waste your time or money.

Cons

Too many to list! No one ever answers the phone. I've actually waited for 90 minuets on hold and still no one answered. I have scheduled appointments and they have not called. Hidden fees for everything. Over complicated and not suited for small practice.

Review Source
 
 

Meissa from Melissa Lockhart DC / Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Expensive, be prepared for extra charges you didnt know about

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Shop around.

Pros

Works well, does a lot if you pay out the nose for every feature. Worth it if you have a very large practice I suppose.

Cons

They, without warning you, raise prices constantly. things that USED to be included for free no longer are (mychirotouch.com access which is where many extra features are). this product is so expensive now I wish I hadn't chosen it. In my old office, it was expensive but worth it.

Review Source
 
 

Douglas from IWC
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

This type of program is new to me so there's that. But it looks fairly easy to learn

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I need to sit with a EHR program to know. I'll look at a couple more. PS: SA was going to send 2 companies to me, CT is the only one I saw. Thanks for the help though, love the concept of what your are doing.

Pros

Color sections and layout, and that is is the whole package. Guess it would be easy to use.
Need to try it if I can get the price down

Review Source
 
 

Cassie from ASJC
Specialty: Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Error-prone; features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Works with our other current system-flows; however, systems were created in mind of current software capabilities.

Cons

The number of daily errors in the software or applications is so unfortunate; we plan patient work-flow in anticipation of errors. Contacting support will consist of a 10+ minute hold time before being told to re-install the software to attempt to clear the error. Sometimes that works, sometimes requires escalation of the issue for non-speedy resolution. I have a current open ticket that has yet to be resolved from an issue last May.
Even after fully purchasing the software, support fees have sky-rocketed in costs and any new addition that makes the software more "helpful" is an additional monthly fee.
Have not been able to update software to the latest version that was released last year.
Online patient scheduling option is a joke as it allows anyone to schedule anytime regardless of if the timeslot is already taken by another patient.

Review Source
 
 
 
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Showing 1-20 of 231

Ingrid from Lott Chiropractic Clinic PC
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

I have consistently had little to no trouble using this software, including updates.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Compliance, good support, customizability.

Pros

It is easy to find what I'm looking for, and once you're used to the look of things, it is great to be able to simply glance at the screens to find the information for which you are looking. The different sections of the software keep things well defined so you don't accidentally cross over into parts that you don't want to be in while working on something.
It's pretty adaptable to all users and everyone can set up things the way it works best for them in their individual accounts.

Cons

I really only have 2 issues, one is large - we have former doctors on our software with their client base and we want to get them either off of there or made inactive en mass. This we've asked for but have had no response so we're still waiting for someone there to rescue us from the burden of access to way too many clients who are not part of our practice.
The second is just a little deal: We'd love to have the Chat Center date and time stamp our conversations so we can

Review Source: Capterra
 

Amy from Elite Spine and Sports

May 2018

May 2018

Relatively consistent, limited report capabilities, somewhat easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

ChiroTouch is integrative; it provides solutions for provider charting, front desk scheduling, online forms, iPad check-in, and billing support. Customer service is pretty great!

Cons

We're on version 6, which is not very attractive. Looking forward to version 7. Reporting is limited to what they give you, so there's no way to customize which fields of information you want to see on a report. The case manager isn't integrative enough to make it useful for multi-disciplinary practices. Our D.C.s bill PT codes for soft-tissue work, so we have to schedule 2 separate appointments under the different cases in order to collect the appropriate deductibles, etc. Challenges when Windows does an update - we still can't use ScanSnap since the January update.

Review Source: Capterra
 

Wanda from Wright Chiropractic Center
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Awesome system but communication, training, tech support frustrating & difficult to reach as needed.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of electronic billing and payment processing. Electronic health record for patient documentation and reports. Efficient patient Ledger documentation. Clinic audit and Reporting.

Pros

Excellent versatility. Customizable options. Electronic billing & electronic payment posting is efficient and easy to use. Billing errors provide a link to instruction manual on how to correct errors. Screens, forms, reports are legible & font is large & easy to view. Updates made to Patient account or Ledger is immediate in most cases. Love the ability to provide alerts to front and back desk. Love ability to add insurance notes to patient accounts. Making necessary adjustments to patient insurance dates of service regarding "waiting" or "billed" is very efficient and workable. Ability to view reports and print reports is excellent.

Cons

Some portions of Ledger recalculating does not work efficiently. Would like ability to generate customizable reports. Printing on paper Hcfa forms is inefficient and does not print in form boxes properly & Technical Support does not have solution. Some training documentation is not up to date/ or does not adequately solve our issue. Patient count on Daily/monthly report is calculated incorrectly. Should be able to recalculate Ledger using specific date range to apply appropriate insurance fee schedule. On scheduler, unable to reassign cancelled patient with new appointment, without adding patient multiple times. Recurring EFT error messages unable to resolve. Speaking to live person immediately, other than via online chat, is inefficient. Must sign up 2 weeks in advance to speak to live trainer. When have immediate issue, 2 weeks is too long to wait. Would like ability to add alerts for provider or insurance/billing dept.

Review Source: Capterra
 


May 2018

May 2018

Overall easy to use and feels secure.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is easy to use, and it looks very nice, graphically speaking. It is efficient for patient health records management.

Cons

I would like this software to be more customizable. It has some customization options, but things sometimes change with updates.

Review Source: Capterra
 

Jay from Kitzman Chiropractic

May 2018

May 2018

Too complicated.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the end result of a SAOP note. I like the iPad sign-in. Otherwise that's about it. I have been pretty disappointed overall.

Cons

Too much stuff Training was good at the beginning but then I felt like I was left hanging after going live.

Review Source: Capterra
 

Mark from Tracy Chiropractic, P.A.
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

I'm surprised that it can still be 2 weeks to set up a 15 minute help session.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very time consuming to get a new patient initial note populated but then any follow up visits flow well with simple changes and updates.

Cons

Would like to see auto spell check in more areas. Also more reset adjustment options in more areas. Would like to see the current date auto generate for daily notes.

Review Source: Capterra
 

Stacy from Progressive Chiropractic and Rehab
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Overall I like working within Chirotouch but the accounting part of it is a little to be desired

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the easy of making appointments and working with in the front desk application. Importing client intake paperwork is easy as well.

Cons

I don't like the accounting side of it..it is not setup for small practices and figuring out the insurance estimated payments

Review Source: Capterra
 

Yao from Motionlife Chiropractic & Acupuncture

May 2018

May 2018

easy for manage patients and set up the office system for clinical office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

fast and efficient

Pros

easy to use, and have many features. Great SOAP template, so you can always finish your notes fast and more efficient. Good customer service and support, esp. if you need help immediately, you can reach them by phone and online chat. Most of time, your problem will be solved.
And you can use it on your smart device as well.

Cons

After software updating, the problems are often not solved and not truly billing friendly. Esp. for the paper claim, if you want to manually edit the claim form before printing, you can not do it.

Review Source: Capterra
 

Debi from Riverwalk Family Chiropractic

May 2018

May 2018

Great experience! Love it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The self sign-in feature gives us the subjective of each patient from their perspective. Everything is easy to use and understand.

Cons

They schedule doesn't automatically refresh if something changes. When creating a new account for an existing patient, it doesn't give the option to transfer insurance information, just address information.

Review Source: Capterra
 

Shira from Healthcare

May 2018

May 2018

Very disappointed that constructive ideas and modifications are ignored and not implemented.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The doctor loves the note taking system. Electronic billing is a breeze with this system.

Pros

Individual claims can be sent from the Patient Ledger. Check postings go directly to the patient's account ledger.

Cons

The Patient Ledger is cumbersome, and often does not provide the data that I need in the form I need it. The Patient Statements do not allow for a noticeable dunning message--it's too small. Other small fixes would make this software better, but they are not implemented.

Review Source: Capterra
 

Kathy from Synergy Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

For the most part it is a good product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I don't know that there were any specific benefits, other than we got a new software system when we left Healthsource last year. It allowed our office to continue operating. There are some things about it that I like better about it than HSWorx and there are things I miss about HSWorx. No software is going to have everything you want... Don't know how else to answer this question.

Pros

A lot of things are customizable to make it easy to use and generally you can find what you need easily. When you actually get to a person, they usually are very friendly and courteous. They try to help the best they can and ask others around them for assistance if they aren't sure. I don't think I've had to call about the same issue twice, which is a very good thing.

Cons

Reports are NOT customizable and generally do not fit what you need or give you way too much information that does not allow you to manipulate exported data easily without doing a lot of work to make it usable. I do not need contact information on all reports for example. Let me pick and choose what I want on the reports so that I can get what I need.

Also, the way that we can submit suggestions for future implementation is not very efficient. Some of the suggestions are a couple years old or already implemented... yet they are still there. Not to mention, if I have already viewed it before, I don't need to see it again. I do not have hours to just sit here reading the same suggestions over and over. Show new ones/unviewed ones first. Also, let everyone in the office post suggestions. I've tried to comment/make a new suggestion a few times and it came up as unauthorized.

When you call for customer service, the recording really need to be redone. It cuts off in the middle of sentences and when it tries to have someone call you back, it actually asks if your question has been answered. If my question has already been answered, why would I still be on hold or want a call back?

Review Source: Capterra
 

Kari from Campbell Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

We are new to ChiroTouch but the transition has been easy due to an amazing trainer!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

easier patient and data entry flow, I would give it a 10 if we had out of office access.

Pros

It is easy to maneuver from screen to screen. The way each screen is set up you can tell that it was thought through. Scheduling is a breeze and entering billing is very simple. I like that you can enter multiple payments all on one screen.

Cons

I wish that there would be a way to retrieve information on our practice through ChiroTouch when out of the office. It would be nice to be able to work from home as well on my laptop.

Review Source: Capterra
 

Joel from Multicare Health Clinic

May 2018

May 2018

From a Multidisciplinary Clinic's Perspective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is a solid piece of software. Stability is nice. Text message reminders service is second to none, and bulletproof. Great for marketing.

Pros

The software has robust space. We have over 15K patient files, including scans, notes, etc. and it never even hiccups.
Chirotouch is stable. We have never had it crash on us completely. Errors are normal with any software, and we get those on a regular basis, but you just re-check for whatever it asks for, and it will come right back without an issue.
Online functionality is nice. We can see/schedule patients right into our software from anywhere through a secure connection that isn't a VPN/Tunnel/etc. which is nice at a health fair.
Macros are customizable. This is a catch-22 that I will cover below, but it's nice that I can just easily drop text into a note with normals. I can have it say whatever I want and create options for use. Neat.
Multiple platforms are supported. We have computers that we use with this, as well as thin clients (think remote desktop environment), as well as iPads. We can deploy it nearly anywhere. We just a touchscreen monitor on a thin client to sign in with patient's phone number (unique ID we call it) and makes the office look and feel more "sleek" and upscale.
Support is great. We joint Chirotouch (CT) when support was sub-par, and since they started with more support, we have really seen an improvement in this.
MACRA/MIPS support is great as well, they spend their money on presentations so we know what we have to do or don't have to do. Nice to see.
Finally, ease of use is nice for new staff.

Cons

Insurance/Posting side of things needs some work. If you are using insurance, it can be a pain to work with postings. My insurance coordinator could be more specific, but she really liked our older software. Additionally patient balances are never correct because we would be waiting on a posting/check. Statements have to be all checked to ensure we are not "pre-billing" before we have an insurance check post. If you are seriously insurance-heavy, I would HIGHLY recommend shadowing a clinic who has CT that does a lot of insurance, so you can see the pros and cons of the "money" or insurance side of things. It does have issues.
Documentation/Notes for providers leave a bit to be desired. Our previous software had random text generation for the same information. In CT a C6 PRS will always stay the same, but our old software would change and say "C6 is found to be subluxed in a posterior position to the right" or "Today we found C6 malpositioned in a..." or "C6 was subluxated posterior" instead of the exact same. text. Additionally if you have multiple providers, it will not "SALT" notes from the provider that day, just only whoever is their "primary" provider. So if we co-treat patients, I have to manually copy notes. Just a little painful at times if we are busy.
Price is high, as is yearly updates/support This is a con, but also a pro as CT isn't going anywhere. Two of our other pieces of software were purchased by CT and then discontinued. This company is solid.

Review Source: Capterra
 

Dawn from Ewer Specific Chiropractic, PC
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

We have used Chirotouch for almost 6 years now.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increased collections, improved DR notes, less hassle from insurance companies.

Pros

I love the text reminders, the billing function, The ability to create notes and internal reminders, color coding of scheduler....

Cons

Often there are things that I want the system to do, like create new patient files (folders) from the scheduler OR change a provider from the scheduler OR create a note from the schedule that the system can not currently do.... it makes our staff very inefficient. Also, not every desktop function is not available for doctors on the IPADS... particularly the DX posting function while in the note. Also, printing statements and superbills for individual doctors without changing settings is also cumbersome and inefficient. Lastly, ALL of the new functions that you are coming out with that we have to pay EXTRA to use. That is terrible for you to do so. We dropped our money or just the software, pay multiple yearly maintenance fees, and still, you want us to pay more... The new advancements you make should be part of the fees we are already paying. Also, I hate the monthly fee... I liked the yearly fee... you've now created more work for me... with no added value. Lastly and most importantly, keep hiring new help desk, people... it's getting better than last year... which you all know was awful... keep the hiring going. Thanks

Review Source: Capterra
 

Jr from Beacon Of Health Family Chiropractic And Natural Medicine Center
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Overall good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Accounting is easy to use for someone with little experience
Scheduling is easy for one provider and printing out their schedules

Cons

Scheduling Multiple Provides For Same Patients for massage and then adjustments make it long and receiving payment for the same patient for massage and chiropractic make double work to check out.

Review Source: Capterra
 

Brenda from Healistic Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Use it everyday!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ease of use

Pros

The ease of use for everyday scheduling, billing and payments. It is easy to find errors when they are made and can easily be fixed.

Cons

The reports don't quite track what I would like. I am sure there are reports that I could customize, but learning how to do that would take some time.

Review Source: Capterra
 

Courtney from Absoulte Health Chiropractic Clinic
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

very frustrating with weekly issues, from basic software to billing software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

All in one software

Pros

All in one software is nice. Scanning records and reports are easy and has adequate space to store and organize EHR. Also the patient sign in with SOAP notes is very useful.

Cons

There are constant problems, from not being able to remove old insurance polices to claims not sending out and not user friendly with other clearing house software even though we were told there would be no issue. All though customer support is prompt and helpful, the issue usually pops up again with in a few days or told it needs to be taken to development that can take upwards of a week to fix . It can become very difficult navigating a system with so many issues, especially in the billing side of the program that cost the office loss in revenue.

Review Source: Capterra
 

Kendra from Professional Billing Specialists

May 2018

May 2018

We are a billing service that uses many software systems. ChiroTouch is one of the better ones.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Anything can be fixed although usually cumbersome. Information easy to read in patient account, insurance, ledger, etc. Reports we use have all of the information on them for the most part. So far accounting seems to stay accurate.

Cons

Statusing claims (doing a corrected claim or voiding a claim) cannot be done once ins payment is applied which is the case 99% of the time. Have to pretend to bill a claim in order to status. Horrible! IE chiro bills out 98941 and 97124. 98941 pays but 97124 denies for DX. Can't status this since 98941 paid so you have to bill both codes again then at a later date status the second billing.

Puts charges on claims randomly and takes charges paid off of report when charges billed with it are still outstanding. Makes calling on delinquent claims very difficult when they want the total billed amount of each claim.

Can't choose accident status/initial consult date/etc per claim. So if you have to rebill an old auto accident claim or old health insurance claim you have to change information and then change back. Have to bill them separately if patient stopped or started auto and has one claim that is and one that is not.

Can't bill out an insurance that is termed even when date of service falls under active period. IE had Aetna in 2017 and BC in 2018. Term Aetna 12-31-17 but need to rebill a December 2017 date and you have to take term date out, bill, put term date back in.

Lots of wasted time to get system to do what needs to be done if anything needs to be fixed.

Review Source: Capterra
 

Phyllis from Lifeworks Chiropractic Center

May 2018

May 2018

I have been using chirotouch since 2012 and found it to be very user friendly. Love it!!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to use. I handle all the billing and insurance and compared to other software programs, chirotouch is the best.....

Cons

For certain insurance policies, they have a co-insurance and copay....for office visits only and for chiropractic but does not have a special place for both.. That is the only thing that I really need.

Review Source: Capterra
 

Michael from Thrive! Chiropractic & Wellness LLC

May 2018

May 2018

Overall, great for a solo practice with only 1 provider. Multiple providers that cannot diagnose.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

One software to run the entire business is nice. But, if you have other types of doctors, like medical doctors, they will not be able to use this software.

Pros

Touch screen, calling patients to a room when they are "arrived". Integration with Cash Practice is good for plans on auto-debit. InTouch text reminders the patients like.

Cons

Support is bad. You have to call and wait on hold an average of 1 hour every time. When you DO get a person, they are not really that good at support. I have had a case open for a year now and they can't figure it out and fix it (Announcer announces Room4 every time by default).
The reporting module totally bad.
If you run a report by "Procedure Code Usage"...you have to run it 6 times for the same procedure code to capture all charges for one code because same code can have dozens of descriptions for the same code. Ridiculous.
If you have multiple providers using CT, but only ONE can diagnose -the doctor, that is an issue because the non-medical provider while logged in as themselves and doing SOAP notes CANNOT assign a diagnosis legally. So, the non-med provider has to get logged in and then go find the doctor and get them to assign a diagnosis to the SOAP notes.

Review Source: Capterra
 
 
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