--- title: "ClinicSense Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ClinicSense. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ClinicSense is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/clinicsense-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Appointment Reminder Software](https://www.softwareadvice.com/medical/appointment-reminder-comparison/) / [ClinicSense](https://www.softwareadvice.com/medical/clinicsense-profile/) / ClinicSense Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/clinicsense-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/clinicsense-profile/alternatives/) # ClinicSense User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 675 ### Secondary ratings - Ease of use: 4.9/5 - Customer support: 4.9/5 - Value for money: 4.8/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 579 reviews (86%) - 4 stars: 87 reviews (13%) - 3 stars: 6 reviews (1%) - 2 stars: 0 reviews (0%) - 1 star: 3 reviews (0%) ### Most mentioned pros - It has made starting a small business so much easier- from being able to accept credit card payments, to reminders being automatically sent to the clients, to keeping SOAP notes organized. - I recently started direct billing via ClinicSense and it saves a lot of time. Once I set up payment processing with Square, that was also a huge time saver and increased convenience for my clients. - Beyond helping organize and streamline a practice, it provides confidence that client information is being handled securely and professionally. ### Most mentioned cons - I am a independent contractor and admin at a club house so I have the inability to send emails to specific clients or a specific group of clients. - The system also lacks features like drag-and-drop appointment rescheduling, clinic-wide blocks for closures, and streamlined scheduling changes. - While I’ve never had any unresolvable issues on my end, some clients have had trouble rescheduling appointments in the past; however that could be user error. ## ClinicSense customer reviews Showing reviews 1-25 of 675 (page 1). ### Simple Platform for Simple Solutions - Overall rating: 5/5 - Reviewer: Christina A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with ClinicSense has been good. I mostly use it to check my appointments, view client intake forms and to block off personal time. ClinicSense makes this fairly easy to do. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like the simplicity of the platform and the ease of use. There are drop down arrows that allow me to easily view my schedule & my clients, as well as other practitioners I work with and their clients. I can easily see who will be at the clinic so that I can plan and prepare for each session without any issues. #### Cons Perhaps this is from lack of experience, but I have had trouble with emails going out to customers telling them they owe money for an appointment they have already paid for. --- ### ClinicSense makes running my own business easier - Overall rating: 5/5 - Reviewer: Rebecca F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Very positive! I recommend it! Great value for the money! I have enjoyed getting to know the program and have only found it mildly frustrating - my brain isn’t the most tech savvy so I love how easy it is to figure out & how quick & helpful customer support has been the few times I needed them. Thank you ClinicSense team! I appreciate you! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy it is to add & edit things like staff, appointments, create my own forms & treatment notes templates, customer service/support, knowledgeable ClinicSense staff, quick replies when I emailed them, the little positive message on the sign-in screen, recording payments, reports for business/tax purposes, color coding services, etc. Big Plus = appointment reminders! Also to be able to note no-shows or last minute cancels & have a charge added but I can zero the charge if I want. I also like that I could do online scheduling if I wanted, take card payments and set up no-show guard (haven’t used it yet tho) #### Cons I wish I could set a price for certain clients rather than manually changing it for each apt or adding a promo code. It would also be nice to be able to add in a package - like I have a package at a set price that includes a certain number of sessions but the way the program is set up I can’t just enter it like I want to. I also would like the option to have medical records transferred directly from the client or their medical provider #### Reasons for choosing ClinicSense There were others I looked at but don’t remember exactly what they were - some were text message things but Apple won’t let a third party app send text for me so it basically would just have been another appp to remind me to text someone which defeats the purpose --- ### Business Done Right with ClinicSense - Overall rating: 5/5 - Reviewer: David F. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with ClinicSense is nothing short of amazing. The support, the ideas, the follow through, the ease of use, business is better with ClinicSense. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy the software is to use. The perks offered, SOAP note set up and usage, intake forms, custom email campaigns and so much more. ClinicSense has made it easy for my business to grow. The new waitlist with automatic text/email alerts sent out to clients really helps keep my schedule filled with very little effort on my part. #### Cons I sometimes wish that ClinicSense was a full service stop comparable to Square inc. where they have banking, transactions, scheduling, websites, etc. it would make everything much easier since it would all be within the same company. Maybe that’s a future venture for ClinicSense. Other than that, I do wish the waitlist feature would automatically ask clients after booking if they wanted to be re-added to the waitlist after booking. Or a “would you also like to stay on the waitlist for any other bookings?” #### Reasons for choosing ClinicSense I like the features of ClinicSense better, the ease of use as well. --- ### Clinic Sense Review - Overall rating: 5/5 - Reviewer: Sierra B. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with ClinicSense has been very positive. The platform is easy to use and intuitive, making day-to-day practice management simple. Whenever I’ve had questions or concerns, the support team has been quick to respond and very helpful. It’s been a reliable software that has worked well for my practice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros What I like most about ClinicSense as an RMT is its convenient, user-friendly interface. The charting system is intuitive and efficient, making documentation quick and easy. I also really appreciate the reporting features, which provide a clear breakdown of revenue and other business metrics. Another standout feature is the ability to save clients’ payment methods in advance, making the checkout process quick and seamless. #### Cons Areas for Improvement * Clients are unable to view their upcoming appointments unless they still have their appointment confirmation email. It would be helpful if clients could log into a portal or access a page where they can view all upcoming appointments. * The communication/newsletter feature is currently the only way to notify clients about last-minute appointment openings, and it has a sending cap. My clients love receiving these updates, so it would be great to have a dedicated feature that allows practitioners to send last-minute availability notifications to their entire email list without those messages counting toward the newsletter limit. #### Reasons for switching to ClinicSense Jane was more expensive and I prefer the user friendliness of Clinic Sence --- ### ClinicSense Helped Protect My Practice and My Clients During a Difficult Transition - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I would highly recommend ClinicSense to massage therapists, wellness practitioners, and clinic owners. Beyond helping organize and streamline a practice, it provides confidence that client information is being handled securely and professionally. For me, that level of organization, security, and peace of mind has been invaluable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use, excellent client management, secure record keeping, online booking, automated reminders, professional documentation, and strong privacy controls. #### Cons There are always additional features and customizations that could be added to any software, but overall ClinicSense has consistently met the needs of my practice. #### Reasons for switching to ClinicSense I switched from Jane to ClinicSense because I found ClinicSense simpler to use, more focused on the needs of my massage practice, and easier for managing client records, scheduling, and day-to-day administration. --- ### Great value for any small massage practice!! - Overall rating: 4/5 - Reviewer: Lori W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Love it! So much is offered from managing your businesses finances to easy online scheduling and management even in the app. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The total business management that ClinicSense offers. From reminders in text or email form to newsletters, appointment availability to income management. #### Cons I really don't have complaints about ClinicSense. I do there was more options to segment who gets availability emails. #### Reasons for choosing ClinicSense Ease of use and set up. More features I would use for the price. #### Reasons for switching to ClinicSense Needed a program that I could keep client notes on as well as have intake forms and online scheduling. --- ### I love, love, love the system!! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I love the flexibility of the system to use the parts of the system that work for me. For example, I don't have to use the electronic notes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am a registered massage therapist in Toronto and have been using Clinic Sense for about ten years, referred by a friend and colleague. I'm a bit old school, I'm in my mid seventies so it took me a while to believe that a system for booking appointments would be easy. I believed that clients would want to speak to me, and me to them, in advance to make sure that it was the right fit for both of us. Not true, and I love the system. No need to play telephone tag, In fact my telephone doesn't ring that much because people can book on line. I have installed a booking connection on my website. The system is easy to use, even for a luddite like me!!!!. If I have had a any problem understanding any part of the system, the customer support is responsive and helpful. I also love the accounting system. To think in the past at the end of the year I had to examine and notate and add all my receipts in order to complete my tax return. Now, I can pick any time period, a month, a week, a day or even a whole year and see my total revenue, see, how much HST tax I have received. Every so often, I will use the system to send out a newsletter to my client list to remind them that I am still there or if I am going to be away from the clinic for any extended period. Actually the ClinicSense system has all sorts of bells and whistles that can be used to remind clients to book again if I have not seen them in a while. However, it is my choice which bells and whistles I use. For example, I choose not to activate sending out a "hello" on a client's birthday. That just doesn't appeal to me. #### Cons This is probably a plus for many in that you can do your treatment notes electronically. Yes, when a client books, before I see them they will have completed a case history intake form. However, I prefer to write treatment notes on paper. Please just indulge me because I am old!!!!! --- ### Clinicsense Review - Overall rating: 5/5 - Reviewer: Charlean A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Great overall experience. I have been using this for six months. The invoicing, billing, and scheduling are super easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, thorough guides provided and great customer support. Appointment scheduling is easy. Lots of great features. #### Cons Nothing I can think of, although I tend to like the browser version over the mobile app version. I like being able to see the whole day including my co-workers, and then I can switch to see my own schedule. #### Reasons for switching to ClinicSense Ease of scheduling, price point, invoicing. --- ### ClinicSense clinic software that makes sense - Overall rating: 4/5 - Reviewer: Lauren S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall its easy to use, can make my own schedule, app on my phone allows quick access and it keeps all records organized and safe. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ClinicSense is user friendly and if you need guidance or reminders or help they have great how to videos that are clear and easy to follow and understand. They are also always improving their product which i really appreciate. #### Cons I do not like that I cant see other practitioners previous treatment notes but i believe this is an admin feature that is available my clinic owner (even though i asked for it) has just decided to not give me this feature. --- ### Easy To Use, Great customer support - Overall rating: 5/5 - Reviewer: Jenna O. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Easy to use notes and clinic intake forms all in one spot, great customer support whenever when have questions, they usually answer within the same day #### Cons Some reporting internally, but we usually have to generate outside reporting for metrics assessment, mobile charting isnt perfect --- ### Great Experience - Overall rating: 5/5 - Reviewer: Amber W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered I’m very happy with ClinicSense. I do massage therapy and some Esthetic services and I’m able to use this booking service for all my treatment and even create my own waiver forms for my clients to fill out and sign. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that it’s super easy to navigate and set up. My clients love how easy it is for them to book appointment and gives them reminder notices which also cuts down on the amount of missed appointments. My favourite feature is the weekly availability email that goes out to my clients. Helps to fill my schedule for the week. I love that my clients information is secure and keeping client records is convenient and easy. I think the monthly fee is fair. It’s easy to add services and employees if needed. Overall, very user friendly. #### Cons I find I have to reinstall the app occasionally. I find the app will freeze up if I’m trying to go too quickly. It needs time to think. I have noticed it’s gotten better but it’s frustrating when I’m trying to book though the app then it will freeze and I have to reinstall and start the process over. #### Reasons for choosing ClinicSense Price and a recommendation from a friend who was using it. Sounded like it was the best fit for my small business. --- ### I love clinic sense - Overall rating: 5/5 - Reviewer: Marissa W. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered I love them! They are fast and easy to deal with customer service wise, they transferred all of my clients over with no extra mark-up- and when I had trouble navigating the site and working out the links they sent me a personalized video ironing out the problem in MINUTES. They also treat you like a human and prioritize helping you. I love the small special touches of sending a written thank you card (because no one does that anymore!! It really was a thoughtful thing that made me smile!) and a card for booking 100 appts with them with a book. I’m not one to really recommend things to people but I definitely recommend them to anyone that is looking for a new booking system! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love their fast and specific customer service, the seamlessness of booking clients and intake, the email campaigning, and most of all their SOAP nots section! #### Cons The price, its definitely worth it for all of the features it has but it’s definitely something I have to be conscious of and make room in my budget being an independent contractor and small business owner #### Reasons for switching to ClinicSense Square appointments sucks and it’s hard to get in contact with anyone when something goes wrong, plus the interface at least to me is not user friendly and to access anything took me forever to find it. (I still use square as a POS though and that side is easier to use than their appts) --- ### 2 thumbs up 👍🏼 👍🏼 - Overall rating: 5/5 - Reviewer: Ramona H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered I’ve been using ClinicSense for approx 8 years now. They are continuously adding new features and making improvements. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I think it’s priced fairly and user friendly. When I have had to contact customer service, they always reply promptly and are helpful. #### Cons I can’t think of any negatives at the moment. Maybe instead of paying one lump sum each year we could pay every 6 months? #### Reasons for switching to ClinicSense That system was closing up business so we couldn’t use it anymore --- ### Pros and Cons - Overall rating: 4/5 - Reviewer: Domenic F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been exceptional. Very happy with the software. Very little room for improvement. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Manages my entire practice from note keeping to tax’s. Easy to navigate and locate what you’re looking for. #### Cons So far no dictation for the note keeping portion of the the software but am optimistic that the will introduce. #### Reasons for choosing ClinicSense Was recommended by college so i trialed the software and liked it. --- ### Easy to use, giving peace of mind for my practice - Overall rating: 5/5 - Reviewer: Carron C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered ClinicSense has made my tasks a lot easier and more efficient to complete. It has given me more time back in my day-to-day work hours and the automated appointment reminders and client prompts have helped to lessen my workload, not to mention having everything electronic streamlines all correspondence with clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the program for its ease of use. It stays up to date with the standards of practice we require as RMTs in Canada. I love the customer support team, they are responsive and helpful with any question! I think its value for money is one of the better options out there when looking for a reliable booking and charting system. #### Cons I would love it if there were a few more reminder options for sending the clients reminders and the time-frame options to choose from before the scheduled appointment time. --- ### Review of ClinicSense - Overall rating: 5/5 - Reviewer: Takanori K. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered As I stated above, I'm quite satisfied with CS especially for their customer service and easiness and straightforwardness in using the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - security: I am not sure how secure it is as I think my agency has not had so-called cyber attack. But the CS staff told me their security level is very high. - value for money: the cost is more reasonable than other compeitors when we did some reseach before choosing the CS. - cutomer support: Super good. I have contacted them several times, and their responses have been super quick every time.And the issues get solved quickly, too. - appointment management/scheduling & appointment management/appointment scheduling: the system is easy and straightforward. - payment processins: symple and straightforward #### Cons - some of my clients conatacted me, saying "I have not received the receipt although I paid." I had thought the recipt is automatically issued after clients make payment with creditcard. It seems that a client has to click "$0" on the screen after he/she makes a payment - and I heard there is no isnstruction like "please click ~~ for your receipt." I ontacted CS regarding this matter, and a staff told me they would work on that. But I am not sure if the issue has been solved or not. --- ### requested review - Overall rating: 5/5 - Reviewer: Hollie A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered good, customer service is definitely a plus. Implementing new changes well is a plus. again, only the requests by our company not being implemented yet #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer support is usually very good with response times. We would call them less if the text messages showed received in or log somewhere. #### Cons Requested several times scheduling of practitioners be every other week or other options but never hear back from anyone. Alos would like clients to be scheduled out reoccurring and otherwise more than a year as they need to be updated and that is very time consuming. Wondering if my studio is just outgrowing this system #### Reasons for choosing ClinicSense better for massage therapy with soap notes --- ### Almost Perfect for Practitioners - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with ClinicSense has been very positive. It’s a professional, user-friendly platform that streamlines booking, reminders, SOAP notes, and invoicing, making practice management much easier. While there are some drawbacks with scheduling gaps, mobile SOAP note entry, and limited access to other practitioners’ notes, the benefits far outweigh the cons. With a few improvements, ClinicSense could be close to perfect for both practitioners and clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of the biggest strengths of ClinicSense is how user-friendly it is, both for practitioners and for clients. The online booking system is intuitive and easy to navigate, and the automated reminders by email and text significantly cut down on no-shows. I also appreciate how SOAP notes and client records are well-organized and stored in one place, making it simple to keep track of important information. Having scheduling, charting, invoicing, and client communication all integrated into one platform saves a lot of time and streamlines day-to-day practice management. On the client-facing side, everything looks professional and polished — from the booking page to receipts and emails — which helps build trust and creates a great overall impression. #### Cons ClinicSense is very helpful overall, but one scheduling drawback stands out. When clients go to book, they often default to a 60-minute massage. If a 60-minute slot doesn’t fit, the system shows me as unavailable — even though I might have room for a 30- or 45-minute session. This creates gaps in my schedule that could otherwise be filled, and clients sometimes assume I’m fully booked when I’m not. It would be a big improvement if the booking system could suggest shorter available durations when a client’s preferred time doesn’t allow for a full hour. That way, schedules could be optimized and clients wouldn’t miss out on seeing me. If ClinicSense could improve how alternative session lengths are displayed or suggested to clients when they’re booking, it would help reduce these scheduling gaps and maximize the practitioner’s time. Second, writing SOAP notes on mobile can be a bit difficult. While notes can be entered through the website, it’s not very smooth on a phone. Having the option to write SOAP notes directly in the app would make charting much more convenient and efficient. Finally, I wish there were a way to view other practitioners’ SOAP notes for shared clients, which would improve continuity of care in multi-practitioner settings. Overall, I appreciate the platform, but addressing these three points would make ClinicSense even stronger. --- ### Still Loving ClinicSense - Overall rating: 5/5 - Reviewer: James G. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered My experience with ClinicSense has been, and continue to be, great since I started using it years ago. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the SOAP note features for my clients. ClinicSense also has great marketing tools like Google Review email follow ups. My clients like the “availability” email they get each week with my schedule. I also like the credit card capture feature prior to booking to make payment of invoices easy. With continuous improvements like wait lists, it continues to give me what I need for my practice. #### Cons There is not a lot of flexibility in making changes to the look of the home page. The look is fairly standardized. --- ### ClinicSense - Overall rating: 5/5 - Reviewer: Robyn F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall very positive, I will continue to use ClinicSense and suggest it to my colleagues. I appreciate how quickly they respond whenever I have had a question! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros They have great customer support and easy to navigate UX, I appreciate their price point and overall design and information, including end of year reports. #### Cons I wish reoccurring appointments could be saved for more than a year and that clients had a portal to access their appointments as they often get confused about how to cancel their appointments --- ### A winning combination for your business! - Overall rating: 5/5 - Reviewer: Tammy P. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Great experience for ease of my massage business. The price is affordable and the software is easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The communication with the ClinicSense team cannot be beat. Prompt, concise, friendly and knowable. My clients love the ease of using the reminder of open appointment availability. This feature increased my business the very 1st month. The ease of booking appointment and changed is also a winning feature. I highly recommended ClinicSense for your business too. #### Cons I have not had a bad experience or anything that would make me want to switch to a different company. --- ### The best booking app for Massage Therapists - Overall rating: 5/5 - Reviewer: Amanda H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered I sing Clinic sense praises to everyone. Marketing, selling gift cards online. Customer support when needed. It’s easy for my staff to maneuver around it and also great when my reminder goes out every week to remind clients to book. I love it and recommend to everyone. If you are a ABMP member you get a discount. Great value for what you receive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros it is easy to use and helps you with appointment scheduling and reminding your clients to book their appointments. Marketing emails and gift card sales. #### Cons there isn’t anything I dislike about Clinic sense in the 4+ years I have been using it. It helps me as a small business. --- ### Best online booking platform - Overall rating: 5/5 - Reviewer: Janice L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered I always suggest ClinicSense when anyone in the Facebook massage group ask for suggestions on online booking. I know there are others but I will ALWAYS use ClinicSense #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Benefits of ClinicSense: Emails or text reminders and invoices Reports at the click of a button Email log Ability to upload User friendly charts #### Cons There's one part when I use the online app and I go in to mark invoice as paid. It asks to save it first. I'm not a fan of needing to save --- ### From Solo Practice to Spa Growth - Overall rating: 5/5 - Reviewer: Carissa W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with ClinicSense has been extremely positive. It has helped me run my business more smoothly, stay organized, and provide a professional, stress-free experience for my clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Obsessed with ClinicSense 🙌 It makes booking, scheduling, and payments SO easy, and my clients love how smooth everything feels. It’s perfect for both massage therapists and estheticians, and it’s been amazing for me as a solo provider while also supporting my growing spa. The security, customer support, and overall value are top-tier. A total must-have for wellness professionals who want less stress! #### Cons The only thing on my wishlist would be the ability for clients to book multiple services in one appointment—like a massage plus a facial—so everything stays in one smooth booking. --- ### My 2 Sense - Overall rating: 5/5 - Reviewer: Katrina M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered My experience with Clinic Sense has been great, I have been using platform for 5 years and I’m pleased with the progress and the costumer support team. Clinic Sense sends out emails if there’s any updates, webinars, campaigns, etc. I appreciate the information shared. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Clinic Sense is very easy to use for me and my clients. I like the tutorial videos explaining new features. Also, I like to new wait list feature, it allows my clients to add themselves to the waitlist for convenience. Scheduling appointments is simple and easy to navigate. #### Cons Honestly, I don’t have anything I don’t like about Clinic Sense. I know if I ever had a question or concern, someone is available to help. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/clinicsense-profile/reviews/?page=2) --- ClinicSense Reviews, Pros and Cons - 2026 Software Advice