Overall I'm happy to use and recommend ClinicSense for massage therapists and any other alternative wellness treatments.

Easy to schedule appointmentsOnline scheduling.Appointment reminders.Client history forms.Treatment forms that can be customisedEmail marketingRecording paymentsBusiness reports.

Does not have facility to search for a particular patient's appointment in the calendar.Uploading images in marketing emails is distorted once uploaded.No text reminders for UK

I've used a lot of online booking software before and Clinic Sense is definitely the best. It contains all the features I was looking for plus more.

My clients always mention how much they love how easy it is to book an appointment and think the reminders and birthday wishes are fantastic. They say it's the easier software they've ever used and as an end user I completely agree. Also, the continuous improvements are much appreciated. Well done.

sometimes the loading of the software can be a little slow on the phone app

ClinicSense has come a long way in the last few years. When I first started using it, it was clunky and felt unrefined. In the last 6 months they have added a lot of new features, and ease of access.

The price was fantastic, it was nice with the automated reminder texts, and online booking.

The mobile app doesn't work for my phone (Samsung s10), but the web-browser clinicsense.com works fantastically so it doesn't affect me too much.

Overall I loved using clinicsense in my practice!

It was very easy to use. This is the first software we used when switching from paper everything and it was easy to navigate. I loved that the e-mail marketing is integrated with the system rather than using different platforms.

Doesn't have a feature for direct billing through TelusHealth No Drag and Drop feature on the calendar

Price is great. The desktop version is very easy to maneuver and adding and deleting appointments is simple, as is updating patient information. There's color coding which I love. The online booking feature is very simple as is the adding to my calendar subscription.

I HATE that I used to have texting reminders and it was removed and ClinicSense wanted to charge an extra $10/month... $5/month I could've gotten behind but not $10. I also don't like the mobile app. It's slow and I don't like having to scroll down. I have made appointments on the wrong day because the app doesn't seem to catch up. I'm not sure why I have to Save any changes I have done before being able to invoice out the patient either. I just found out about the clinical intake, but after using it, I found out it deletes past information which is terrible. Also, I would like to make that the one that automatically pops up, and I haven't been able to find a way to do that. I would like that version to be be used by patients so I after they fill out their intake, it won't be deleted when I go in and have a conversation with them. I also don't like that I can't split up my day. I have to add in a Personal Block. I would like to have 9-12 then 4-8 time frames available, for example.

I try to minimize the cost as I only have one practitioner using the program. I wish I would have more access to some other features that are a higher tier, but overall I am happy with the features that are available to me.

It is easy to use, appealing to the eye, majority of functions can be done through the phone, and I rarely have issues for my useage.

I cannot do my notes on the app through my phone. Some clients have told me they do not receive confirmation or reminder emails.

10/10 Easy to use, frees up a lot of my time, and friendly, knowledgeable IT staff if you have questions.

I love that clinicsense is very user friendly for myself as a business owner and for my clients!

Cant say there is anything I dislike about this system or company!

Love ClinicSense for what is offered to me by the way it is created and is still creating new ideas. Also clinicsense allows the clients I want to offer my massage services too. Professional

Help when needed I control the booking system Fun and easy to use

Can’t add paying by insurance as a payment choice

Clinic sense is a great program. It allows the reduction in operating costs. Love the reminders it sends out to avoid no-shows! [sensitive content hidden] and his team are top-notch.

Great customer service. Program runs smooth 99% of the time.

When systems are down, be ready to brace yourself!

Positive. Not had any problems with the software

Their team is available any time i need help

Nothing, it all works seamlessly. Maybe adjust the monthly statements to get better year end info.

It is simple to use and my clients love easy easy it is to find appointments. The email reminder service helps to ensure clients do not forget their appointments. It is great to have one place to keep client details, notes and scheduling.

I don't use many of the additional marketing/selling features and there is no difference in price whether you use them or not.

Overall, the seamlessness of having digital patient files has been a great addition to our business practices. We do not use CS for A/R or POS, so the cash flow reporting doesn't work for us. It would be great if it did - but nothing is perfect, we work across multiple systems.

I love that the developers are continually updating the platform in response to customers' needs. I've been using this software for over three years now; in which time my clinic has grown from 2 practitioners to 8 - and CS has grown right alongside of us. I also love the specificity of SOAP charting. We utilize this feature to its maximum capacity. Being a medical massage therapy clinic, we rely on consistent and specific charting to prove claims and appeal for MNRs and appeal rejections.

I really wish that I was able to "click and drag" appointments, rather than have to open the appointment to reschedule it. Also, I wish there were delays between rescheduling an appointment and when the client gets the email.

Overall, ClinicSense has been awesome! Before starting my own business, I worked places that used other software for their scheduling. Granted, fitness centers and chiropractic clinics have different needs than massage clinics do, so ClinicSense would not have worked well in those settings. But I love the fact that there is software for massage only. I don't have to pay for aspects that, due to the nature of my business, I will never use.

Where to begin? I guess I would start by saying that this software makes HIPAA compliance so easy. I don't have to worry about someone getting a hold of my clients' personal information. I love the ease with which the health intake forms can be filled out--either before or when the client comes in. I also greatly appreciate the ability to set up the updates for health intake forms, as a person's health can and will change over time. The automatic reminders are also wonderful because it is surprising the number of people who might otherwise forget they had a massage! And it's wonderful that they can get more than one reminder, since many people schedule appointments a month out.

Really the only thing I dislike is that there is only one option for the reminders in the lowest option. My business is not yet at a point where it would be feasible for me to upgrade my subscription because I just won't use anything other than the option for text message reminders. So I am stuck with the email reminders as my only option for now.

Very very happy! The customer support is excellent, the product is very well designed. It helps me manage my practice very easily with one product. And while I can auto send birthday emails, reminders and the like, it does not have an attached listing or other features that make it more of marketing vehicle than a practice management vehicle. It's exactly the balance that I wanted - an elegant, simple to use, practice management software. Yippee!

The SOAP notes are easy to enter and refer back to. Excellent client communication. Ease of use for the client is very good, my clients love it! And being able to collect credit card info at scheduling creates a very simple checkout process: my clients love that too!

Exporting new clients to MailChimp to email newsletters or emails with links and images is a bit tedious and I'd rather have something more seamless, but it's an easier process than some products I've looked at.

I have thoroughly loved every aspect of ClinicSense. It has allowed our clinic to run without a receptionist, have full control over our schedules, with the ease of reporting, filing and accounting.

I love the ease in managing our client files, booking and accounting. It took our clinic a while to decide to make the leap to online clinic management, but we have appreciated the software everyday. We have only been satisfied. We also really appreciate the customer service and the immediate responds to our questions when we were not sure how to do something (again, due to our lack of computer skills not the software). [SENSITIVE CONTENT] was amazing to guide us to setting up our ClinicSense Software, and responds promptly to our questions.

There may already be this service, but I would like the ability to just send a mass email to my personal clients...not my colleagues clients when there is a disruption in my ability to be at the clinic.

Overall experience, I am extremely happy. It has made my life so much easier not having to send out confirmation emails or COVID screens.

What I like most about this software is the accessibility. I am able to have my own independent software that I feel comfortable storing my documents on and knowing that it pre saves itself after every type. I love that it sends out reminders, and covid screens on its own. I also love the idea it sends out my promos for me automatically. When I am an independent we already have so much to do. It's just one less thing to have to think about! Big fan.

My overall experience is great with clinic sense. The other con I have is when I open more than one window on my account the clinic sense kicks out and I lost all the notes I made at that time. The software on the phone doesn't always work. I can log in easy on my laptop using the same username and password but then wouldn't work on my phone. It does the same style of loading if I leave the screen it will delete all progress made with documentation.

Since switching over to ClinicSense 2+ years ago, it has cut down my admin time by 90% easy. For 10 years I was charting, scheduling, etc all on paper. The transition was extremely simple and easy. With the Online Booking feature, my schedule filled up so quickly. I should have switched sooner!

This software is extremely user friendly, for practitioners, admin and clients! From email campaigns, appointment reminders (twice!), tailored SOAP notes and online booking, this software has it all. They are constantly improving and adding features based on the user's wants and needs.

There are a couple bugs and glitches that pop up here and there which are quickly resolved. The layout and "look" of the practitioner schedule does not have a lot of layout options or modifications, but is an easy adjustment.

It’s pretty straightforward and easy to figure out. Lots of tutorials. Compared to other softwares I’ve used that took months to set up, this was ridiculously straightforward and uncomplicated. Much of what I needed was built into the software.

I rely on it so much that I worry about what I’m going to do if I need to transition to another record keeping system. Or if there is a system failure, my records are all digital now. I am not really happy about how expensive it is compared to similar platforms, but I’ve invested so much time into learning and using it in my practice that I’m not likely to switch to another software. It’s good but it’s pricey and I know there are alternatives that cost less.

Clients can book easily, they can do thier intake forms easily and they can pay easily too. I can engage with clients, keep track of thier progression and watch my bottom line all from the same software.

Every aspect of this software is straight forward and easy to use. I does a great job tracking income and clients.

I would like to have two emails for some clients.

My overall experience has been excellent, the ease of use and the customer service and development team are very responsive. I love that this software is so professional.

ClinicSense has been a game changer for my practice. It saves me time on Soap Notes and the online booking feature is great. Patients can request appointments and we don't end up playing phone tag. The software is very user friendly for the practitioner as well.

I have no complaints. The software is easy to use and my patients always make comments that they love being able yo request appointments.

Over all I really like this scheduling system it fulfills many of my needs, SOAP notes, invoicing, gift certificates, visa transactions, cx intake and updates.

Love that my clients really like it's easy of use. For myself it has a lot of capability to support my practice.

Wish there where a few more features for adding specific docs to specific services for clients to access.

I love almost everything about ClinicSense. I really appreciate that there is evolving and new features that make this software better and better. My new favorite feature is the google review. I appreciate the tutorials that are provided with new features. I have only had one system issue in all the time I have been using the software and it was resolved very quickly. The customer support is top notch.

There are two things I would love to have and those are the ability for an add on onions when selecting a service and to be able to send a group email to a select group of my choosing. With ClinicSense and how they are consistently making it a better and better platform I feel pretty confident that these may be new features in the future.

I love this software! With many RMTs working with me, it is very organized. All staff have their own log in, we can all see each others schedules to book clients with other RMTs, and we can work as a team this way!

Being able to add another form for insurance submission claims

ClinicSense has helped my business from the beginning. They make online booking for clients a breeze, the new updates with google review booster, feedback, client referrals, and all the email campaigns (availability especially) have helped me grow with ease and has made it straight forward for clients. I love ClinicSense and would recommend it to anyone.

ClinicSense has you covered on every front when running a small business that requires booking, appointment scheduling, HIPAA compliance, patient records, receiving payments, sending invoices, building treatment notes, and email campaigns.

The mobile app needs a bit of attention. I tend not to use it as it is hard to do anything but take payments. You can't access client files easily or write treatment notes.