--- title: "Compulink Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Compulink. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Compulink is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/compulink-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Web-Based EMR Software](https://www.softwareadvice.com/medical/web-based-emr-software-comparison/) / [Compulink](https://www.softwareadvice.com/medical/compulinkhealthcare-profile/) / Compulink Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/compulinkhealthcare-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/compulinkhealthcare-profile/alternatives/) # Compulink User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 282 ### Secondary ratings - Ease of use: 3.9/5 - Customer support: 4.2/5 - Value for money: 4.0/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 126 reviews (45%) - 4 stars: 104 reviews (37%) - 3 stars: 25 reviews (9%) - 2 stars: 13 reviews (5%) - 1 star: 14 reviews (5%) ### Most mentioned pros - The OneTab™ documentation and the seamless integration between the EHR and Practice Management have noticeably streamlined our patient flow, allowing us to handle everything from complex exams to retail billing within a single, unified database. When the system is dialed in, it feels like a precision tool that truly understands the nuances of my daily workflow. - Coding Assistance: The built-in "Standard of Care" engine helps suggest codes based on your documentation, which helps maximize reimbursement while staying compliant. - In short, Compulink is an indispensable asset for any practice that demands total control over its data, provided you have the patience and technical appetite to maintain such a sophisticated engine. ### Most mentioned cons - The "Fix One, Break Two" Cycle: It is a common complaint that a new update will fix a minor bug but inadvertently cause a glitch in a completely different part of the system, such as the scheduler or the prescription module. - I do not use a clearing house for billing. - We are an Optometry practice and do not use the ordering sections of the software therefor price calulations and insurance billing can not be used either. ## Compulink customer reviews Showing reviews 1-25 of 282 (page 1). ### Makes my day run smooth - Overall rating: 5/5 - Reviewer: Gwen S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used unspecified for more than 2 years - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered Running insurance claims/reminders/statements is a breeze and super fast with the newest upgrade. I can get my job done hours sooner, which opens me up to help the staff or take on additional projects. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are so many reports to pick from, it makes my monthly reporting to the doctors very easy. If we have issues, we call/email/or direct message support and we hear from them within an hour. #### Cons Having to pay for a service every month that we may not use is frustrating. I wish they would remove that additional fee every month. Integration was easy, they sent someone to our office to train the staff and then we had a personal trainer to work with if any issues came up. --- ### We would buy it again... - Overall rating: 5/5 - Reviewer: Lynn S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Compulink has been a good experience for our practice. It is very easy to train new team members. You can quickly learn how to move around in the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Compulink does a great job of constantly improving their software. The newer updates make the screens much cleaner and save us a lot of unnecessary clicks. We also really appreciate the custom reporting tools, which make it easy to pull the exact data we need when a standard report doesn't cut it. Having everything in one place—where you can jump straight from the patient's exam to the eyewear section—is incredibly convenient.One of the biggest standouts is the support team. It is a huge plus to speak with experienced, long-term staff who actually know the system inside and out, rather than getting passed to someone with limited training. Whenever bugs or issues pop up, they handle them quickly. It is also great to see them actively growing and improving their patient management features. #### Cons If you want to tie a resource(like an OCT or Visual Field) to a doctors schedule, its not setup to easily do this for the patient representative. #### Reasons for choosing Compulink Compulink was chosen because everything was contained in one package. You could go from the exam bag to optical purchases all in the same application. Some of the products were still in their developmental stage and we would have lost so much functionality that it was not feasible to change #### Vendor response Thank you for taking the time to share this! We're so glad Compulink is delivering value for your practice. Feedback like yours keeps our team motivated. Don't hesitate to reach out if there's ever anything we can do to help. Replied June 2026 --- ### Compulink Eyecare Advantage Review - Overall rating: 4/5 - Reviewer: Mitchell A. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used unspecified for more than 2 years - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Compulink works hard to improve the software and it's ease of use. They come out with new versions frequently and seek user feedback continually. #### Cons It is difficult to connect with patients via secure email and text. Additionally, the patient portal is lacking in ease of use as well as professional appearance from a patient perspective. --- ### I REALLY WANTED IT TO WORK - Overall rating: 1/5 - Reviewer: Alvaro C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2017 - Review source details: This review was submitted organically. No incentive was offered As an owner, IT person, optician and front-desk user, I regret purchasing this software. I actually do have a background in Computer Science from Rutgers as well as Ophthalmics from RVCC. I catch on quicker than the average bear, but with each update, my hair turns grayer and grayer. I really, truly wanted this to work, but I believe that at some point I will have to get a different EHR system because it just doesn't work for me. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros There isn't a lot that I like about this system. Generally, support is acceptable. When you need help you will get it at some point, although I've seen a decline in this lately. The implementation is their strongest aspect. We had a great trainer help us and make it as easy as the program allows. If the implementation experience was the rule, I feel that Compulink Eyecare Advantage would be more successful than it is. Submitting claims is pretty good. #### Cons It is pretty slow (I use an Intel i7 2.8Ghz with 6 gigs of ram - translation: not a wimpy computer). Compulink, I believe, has some real problems. Text boxes do not match up with database field sizes. An example, when saving information and then recalling it, data will be truncated/lost. Database field sizes are really small, too. The optical portion (which I use quite a bit) gives the impression that opticians were not consulted. I use version 10.6.1.13 and on my spectacle screen, the DBL (aka Distance-Between-Lenses) element for describing a frame is spelled out as "Double" which is incorrect (while this is small (ie. just text), I believe it is very telling). Managing inventory is extremely difficult even with spexdata UPC (The Frames Data Disc - used for frame inventory information). The receipts are some of the most confusing documents to patients. We are nickel-and-dimed on too many aspects of the software (Software + Customizable Version + EDI (which relates to insurance claims) + amount of claims (not unique to compulink to be fair) + software/hardware integrations (want your EHR to work with a piece of equipment? add a fee (optional)) + Sybase (now required with version 10) + license fees + quarterly support fees + Sybase quarterly support fees + framesdata subscription (optional - not thru Compulink) + cloud-based backup (optional)). Customizable versions (which I own) aren't really that customizable and updates usually undo some type of functionality or any customization created. Lastly, and unfortunately, the worst part, is the ledger. Oh boy! I feel like I'm doing double entry accounting, it is the most unintuitive aspect of the system. Staff look at it and want to run for the hills. While I understand how to manipulate the ledger and there are webinars for training staff, the learning curve is very steep. Lastly, I can't tell you how many times I have had to run "Diagnostics" whenever compulink would crash. As we have migrated to other EHR systems, we have found that Compulink doesn't store/loses entire charts of information. Not good..not good at all! --- ### Compulink is THE one for you!! - Overall rating: 5/5 - Reviewer: Brooks L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Compulink does a little bit of everything but it mainly stores electronic health records (EHR) and practice management software. They cater to over 30 medical specialties. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the optical practice, patient management, and access and availability. There are no bugs and issues. The customer support and security makes the software value for money. #### Cons I didn’t have any dislikes about Compulink. It’s a number one product in my book and I only have positive things to say about it. #### Reasons for switching to Compulink Better options and better cost for the program #### Vendor response Thank you for taking the time to share this! We're so glad Compulink is delivering value for your practice. Feedback like yours keeps our team motivated. Don't hesitate to reach out if there's ever anything we can do to help. Replied May 2026 --- ### Compulink EHR for the win - Overall rating: 5/5 - Reviewer: Reagan H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered It has been a wonderful change from our old EHR and it keeps things streamlined and the reports are easy to read and print. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am able to keep all of my charts, financial records, insurance payments, and patient reminders all in one great program! #### Cons There are so many unused features that I am unable to delete. I do not use a clearing house for billing. #### Reasons for switching to Compulink They were phasing it out, and we had to change --- ### compulink optical ehr is the best so far - Overall rating: 5/5 - Reviewer: Jennifer C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been the best optical ehr I have worked with so far. More informative reports, easy to navigate as well as having all of your exams in one spot and not having to go to an old exam to review is amazing #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros This ehr is the first I have used that is not only easy to navigate but has all of the reports (and then some) that I could ask for. #### Cons The response time of the support team is not great. #### Reasons for switching to Compulink eyecloud support was terrible and we had to much "down "time due to technical errors --- ### Research all EHR options before choosing - Overall rating: 3/5 - Reviewer: Meghan L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros It is nice how many reports can be run in Compulink - almost any list of data/information you'd want to compile, Compulink is able to. It is also such a major player in the industry that everything we've needed to have integrate with it, has been able to do so (Weave, contact lens company sales platforms, etc). Scanning in documents is easy once you have the right/compatible scanner- and they're easy to view and find from the patient's demographics page. Having our billing done through Compulink directly has been convenient. #### Cons There were a LOT of learning curves with this system - i.e. we had to purchase a very specific scanner that integrated properly, finding out that their Intake Form was not mobile compatible, how the patient's ledger populates, what data is able to transfer from one exam to the next (most items do, but not things like the patient's occupation, hobbies, PCP, etc.). As doctors- we didn't find the EHR/Exam forms to be very intuitive or as user friendly as we were hoping. Depending on what version you signed up with dictates how much you're able to edit exam form templates. #### Reasons for choosing Compulink Cost, Cloud based seemed safer and more reliable than Web/Browser based --- ### Easy transition, Great training and customer service, Customizable Software to meet all our needs - Overall rating: 5/5 - Reviewer: Susan R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered After 12 years with our last software, we were unaware at how outdated our EHR system had become. Compulink converted a great deal of our data to allow us to access it without having to constantly return to our old system. Overall, the experience was better than we expected as change is always hard. The people at Compulink worked hard to make it as easy as possible for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Compulink has been a great addition to our practice. The transition team was exceptional and the training incredible as they helped make the process as smooth as possible and continue to help us learn how to better utilize the software. There is so much flexibility with the software in the set-up to make the program work best for our office--picking the right EHR exam format for different types of office visits, the scheduling capabilities. In addition to one-on-one training, the training videos and the help section on the software make it easy to solve any issues that occur. #### Cons As with any transition, there are glitches but we fully expected these to happen and Compulink helped us fix these issues as quick as possible. #### Reasons for choosing Compulink We liked features of Compulink's software best, the price was competitive, and we felt comfortable with the people at Compulink. #### Reasons for switching to Compulink No longer making updates to Practice Director. --- ### COMPULINK- TOTAL PRACTICE CONTROL - Overall rating: 5/5 - Reviewer: TALOR G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Compulink has been a journey of functional excellence balanced by technical demands. On the clinical side, it’s a powerhouse; the ability to customize the interface to my specific specialty is a breath of fresh air compared to "one-size-fits-all" platforms. The OneTab™ documentation and the seamless integration between the EHR and Practice Management have noticeably streamlined our patient flow, allowing us to handle everything from complex exams to retail billing within a single, unified database. When the system is dialed in, it feels like a precision tool that truly understands the nuances of my daily workflow. However, that power comes with a significant "complexity tax." The software isn't exactly intuitive out of the box, and the learning curve for new staff can be steep and unforgiving. While I love the customization, getting the system "just right" required a massive upfront investment of time and effort. I’ve also found that updates can be a double-edged sword—bringing necessary features but occasionally introducing frustrating glitches that disrupt our rhythm. In short, Compulink is an indispensable asset for any practice that demands total control over its data, provided you have the patience and technical appetite to maintain such a sophisticated engine. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. Extreme Customization (The "Have It Your Way" Factor) The most praised feature of Compulink is its flexibility. Unlike "cookie-cutter" EHRs that force you into a specific workflow, Compulink allows you to: Modify layouts: You can literally drag and drop elements of the patient chart to match how you actually talk to patients. Build specialty screens: Whether it’s sports medicine or optical retail, you can remove unnecessary fields (like weight or BMI) to keep documentation clean and relevant. 2. The "One-Screen" Documentation Strategy Compulink’s OneTab™ layout is a game-changer for clinic efficiency. Everything at a glance: Nurses and technicians can often complete 90% of their documentation on a single screen without clicking through endless tabs. Favorites & Presets: Users love the ability to set up "Favorites" for common diagnoses or treatments, which reduces charting time to under three minutes for many routine visits. 3. Seamless Practice Management & Optical Integration For practices with a retail component (like Optometry), Compulink is a "one-stop shop." Inventory & Billing: It handles the clinical exam, the glasses/contacts order, and the insurance claim in one fluid motion. Single Database: Because the EHR and Practice Management (PM) share one database, there is no "lag" or "syncing error" between the front desk and the back office. 4. AI-Driven Efficiency The 2026 versions of Compulink have leaned heavily into SMART Workflow® and AI features: Automated Status Tracking: The system automatically identifies which room a patient is in and what the next step is, reducing "dead time" in the hallway. Coding Assistance: The built-in "Standard of Care" engine helps suggest codes based on your documentation, which helps maximize reimbursement while staying compliant. 5. Stellar Support & Stable Pricing While software glitches are a reality for any platform, Compulink’s customer service consistently receives high marks. Quick Response: Users report that technical support is knowledgeable and easy to reach by phone. Predictable Costs: In an era of "subscription creep," users appreciate Compulink’s relatively stable and transparent invoicing. #### Cons 1. The Steep Learning CurveCompulink is not a "plug-and-play" system. New users often find the interface overwhelming because there are so many buttons, tabs, and options. Training Intensity: It takes significant time for staff to become proficient. Many practices report that the initial training period feels too short for the amount of information they need to absorb. Non-Intuitive Navigation: Some tasks that should be simple (like finding a specific patient ledger or modifying a table) require navigating through multiple layers of menus that don't always follow modern "web-standard" design logic.2. "Update Anxiety" & GlitchesBecause the software is frequently updated to keep up with medical regulations, users often deal with "version instability." The "Fix One, Break Two" Cycle: It is a common complaint that a new update will fix a minor bug but inadvertently cause a glitch in a completely different part of the system, such as the scheduler or the prescription module.Workflow Disruption: Updates can sometimes reset custom settings or change the location of icons, forcing the staff to relearn their "muscle memory" workflows. #### Vendor response We really appreciate the kind words, and for taking the time to leave such a detailed review! It's great to hear that the flexibility is making a difference for you. Thanks for being part of the Compulink community, and we're here whenever you need us. Replied May 2026 --- ### Customization is king - Overall rating: 4/5 - Reviewer: Nathan H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered Overall I am fairly happy with the product. I have not loved any EHR for optometry, but Compulink is the one I have hated the least. I chose Compulink based on them being relatively well established, their customization ability, and the customer service is decent. I do wish some of the core coding could be customized. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Customization ability. Decent optical inventory/product ordering functionality. Responsive customer service. Ledger and billing is generally user friendly. EHR is fairly intuitive with tolerable amount of button clicking. #### Cons Patient scheduling functionality could significantly improve. Certain core coding is not able to be customized. Eyefinity interface was boasted during marketing but very disappointing in terms of actual usability. #### Reasons for choosing Compulink Customization ability, fewer button clicks, cost, familiarity, option for server-based system instead of cloud only, customer service, brand pervasiveness/longevity, aesthetics of screen layout and general appearance --- ### Very out dated - Overall rating: 3/5 - Reviewer: Erica M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love their customer service. The rest is very complicated and out dated. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I loved the customer support. We have used the system for about 8 years and the customer support is great! They get back to you quickly and always willing to help. #### Cons It is very complicated and seems outdated. You have to build tables in the calendar and add times. Also the updates usually go very bad. One time all of our calendars went missing and we lost all our appointments. #### Reasons for choosing Compulink It was cost efficient. #### Reasons for switching to Compulink We needed a web based browser and something a little more reliable. --- ### Eh, not my favorite - Overall rating: 4/5 - Reviewer: Lindsey S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it works, but in my opinion is not the best platform available, it's not easy to train people on and it requires lots of extra unneccessary steps. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like being able to access patient charts from the schedule. #### Cons It is really slow and the data network itself feels ancient. --- ### Compulink is the BEST! - Overall rating: 5/5 - Reviewer: Andi B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Choosing an EMR provider for my surgery center was a decision that I put a lot of time and consideration into. I spoke to at least 5 or 6 other companies and did my due diligence. At the end of the day, it was an easy choice and one that I don't regret. I frequently recommend Compulink to my colleagues, highlighting the high degree of customization, increased productivity, ease of use, excellent customer service, and budget friendliness. Our adjoining clinic utilizes a non-Compulink provider for their practice management and another non-Compulink provider for their EMR; both of which don't hold a candle to Compulink. I am looking forward to eventually getting our clinic switched over to Compulink as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. Highly customizable! No ASC is alike and we appreciate that Compulink allows us to make direct modifications to our workflow (overall layout, documentation, printable forms, etc.) as we see fit without having to jump through hoops. 2. Increase in Productivity/Efficiency. As a result of implementing Compulink in our ASC, we've been able to create a process that works very well for us. Whereas it used to take 2 full-time Front Desk Receptionists to prepare patient charts, we now have 1 Receptionist who handles this task. 3. Ease of Use. Our nurses and technicians find Compulink easy to use because a majority of their documentation can be done on one screen and they can set up Favorites to chart quickly. It's simplicity allows for us to quickly teach new employees and/or agency staff how to use the program. 4. Customer Service. We don't need support from Compulink very often, but when we do, we can always count on a quick response from very helpful, engaged customer service advocates. 5. Budget friendly with straight-forward invoicing and stable pricing over the years, even in the face of the pandemic and subsequent inflation. 6. Stability. Many of the Compulink employees that helped get my former surgery center up and running on their platform are still with the company. From a management standpoint, this is important for two reasons: One, I know who to turn to when I need assistance and two, a low turnover rate within their company speaks volumes! #### Cons In the past there have been issues when updates were made to the system. One of these incidents resulted in a significant loss of data and we had to use paper charts until it was fixed. However, with that being said, it's been quite a while since we have had any update-related issues and it appears to be resolved. #### Reasons for choosing Compulink Customizable. Budget-friendly. Attentiveness of sales team. --- ### One Of The Best For Eyecare - Overall rating: 5/5 - Reviewer: Ryan D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered We have been using Compulink since 2011. We first rolled it out to our 36 clinics; we later migrated our ASC from another leading EHR platform to Compulink and haven't looked back. This software has the ability to replace all others. PM, EHR, optical, billing, etc. there isn't a need to have several different programs throughout the practice. The support is fantastic and there is absolutely service after the sale. They are constantly improving the product and have some exciting things on the horizon. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Compulink's EHR software provides everything we need to run our practice. From optical retail all the way up to our ASC, Compulink has the ability to be your one stop shop. #### Cons Originally, our installation of Compulink was self-hosted and updates were a little rocky but two years ago we migrated our installation to the "Compulink Cloud" which is hosted in AWS. Hands down one of the best decisions we've made. --- ### Consistently Great Experience with Compulink - Overall rating: 5/5 - Reviewer: Carrie A. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered Total practice management with reliability and ease of use #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The functionality, flexibility, and extensive nature of the software is impressive to say the least. It is an affordable option that makes practice management and billing simple. There is a bit of a learning curve, but every person from sales to customer service has gone out of their way to help in all areas needed and to consistently respond to support requests. Training new people on the software has gone well. It is a powerful program that Compulink is consistently working to improve, listening to user feedback. I am relieved we went with Compulink, as we recently had Tsome rather extensive growth. the program has handled our growth without a hiccup and allowed things to continue running smooth. Perfect? No. Worth it? Definitely. Overall, they are highly recommended. There is not one area where Compulink promised and did not deliver. Their staff is professional, the tech support is knowledgeable, and everyone works hard to ensure our success. So thankful for Compulink! #### Cons Learning curve is moderate to heavy depending on experience, but comparable to the powerful nature of the software. Having some minor issues with insurance information no importing from the web registration. --- ### Busy Optometry office - Overall rating: 4/5 - Reviewer: Greg K. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered Our trainer, [SENSITIVE CONTENT], was very knowledgeable and patient. The integration with outside software can be tedious and confusing. Initial setup is very important for the software's ease of use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software can be expanded to integrate various outside software systems for single entry. The EHR system is single page based with multiple testing tabs and options. #### Cons The software is not as customizable as promoted. Some situations, the business needs to conform to the software instead of the software to the business. Initial setup needs to be extremely thorough and can be confusing, especially in the lens packages and inventory modules. #### Reasons for switching to Compulink Practice Director was bought out by another company. --- ### Complete Solution with User Suggested Changes - Overall rating: 4/5 - Reviewer: Alex C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered I want to work without as much stress as possible. The ability to communicate with instruments and the quick way of populating fields on subsequent visits when nothing has changed is great. The fact that it prompts you for missing info is helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There is little it doesn't do. From patient registration, insurances, optical and communications, it's all there. There is so much there, that it can get confusing and unless you use it consistently you may spend time to relearn. #### Cons I believe the way the referral and general communications are done could be improved. The faxing system could be better with a verification of success. There are too many templets and yet just simple letters are difficult. I'm only involved in exams and not optical or billing. I wish there was a really stripped down version that would be less expensive. #### Reasons for choosing Compulink I had used Maximeyes in my previous practice. We out grew that system and switched to Compulink. When I set up a new office, I didn't want to learn a new system. That would have been more stressful. --- ### Great product - Overall rating: 5/5 - Reviewer: Tommy F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered very please with compulink #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and customization of this product is very nice and has made documentation very easy for all who use it and for new people learn. #### Cons All of the updates that happen and having to deal with any issues that pop up from the updates #### Reasons for choosing Compulink Yes --- ### Longevity - Overall rating: 4/5 - Reviewer: Raymond H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered We implemented electronic medical records many years before it was mandated. I can not imagine going back to paper charts since Compulink in infinitely better. The compulink team has always helped us with any updates or transitions in the software or hardware that we needed to make and they work closely with our IT provider. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We have been using Compulink Software in our office since 1997. Compulink was been a solid company then and has continued to be one of the best options over the years and that is why they are still around when many others have gone out of business or were taken over by other companies. The software is very customizable which allows the user to adapt it to their way of working rather than having to work the way the software forces you to. #### Cons The software (like most) occasionally has indexing issues that can cause some down time. These can be the result of power outages and backup timing. #### Reasons for choosing Compulink They had a good track record and they had an actual useable product. --- ### Compulink is trying - Overall rating: 3/5 - Reviewer: Gary D. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. When I started with the product they had just introduced Version 11. They have had multiple revisions to the product even since then which has made it better in some ways and worse in others. I use the cloud-based version and the software is never down when I need to use it except when my internet provider has failed me. The Practice Management portion of the software works well except for the scheduler. Posting checks and managing payments is simple. The insurance interface is good only for medical claims and won't do most vision only plans. Inventory management works well and it's nice to be able to print frame tags w/ a Dymo label machine rather than an specialty printer. My staff have not complained about the ordering process. The EHR has changed recently which has made it easier to enter data. I'd rate the EHR as average compared with others I've seen but this can be a matter of personal preference. I don't like interfaces that are too simple or too complicated. This one is mid-complicated, but if I could customize it, I could make it excellent. That is available but at a much greater expense. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Not overpriced. Customer support is good. They are trying to make it better. They have an online forum where you can make improvement suggestions and if other users agree, then they will try to do it. They don't charge you while you are training on it which is good because it takes a lot of training. They have tons of help files and online training courses and if you still can't figure it out then customer support will help you. #### Cons The scheduler in the latest iteration of the software is terrible. It does not block out time slots for the patients you schedule. This leads to over-bookings by staff who must study each entry on the schedule to see how much time is allotted for the blank spaces under it. The Basic/least expensive version has limited customization and the latest version has made it less so. Long learning curve. --- ### Compulink EyeCare Advantage Review - Overall rating: 4/5 - Reviewer: Shelly B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered We started using the EHR when it was federally mandated and have not looked back since. Overall, we are satisfied with Compulink Software. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I have used Compulink for over 12 years. I like the ease of use and the ability to customize the screens to fit my needs. Tech support is awesome at calling back and making appointments. #### Cons I feel the price I pay per month for software support is high. My team rarely calls for support so I don't feel like we receive our money's worth every month. Would like a feature to be able to double book on our schedule. Would be nice to have all the bug's worked out of new software updates prior to launching them. It seems like every time we get an update it messes up several things. #### Reasons for switching to Compulink other software company was not meeting our demands for customization and software support. --- ### Cooper Eyecare review of compulink - Overall rating: 5/5 - Reviewer: Jeffrey C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Effient, integrated work #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Sending history and demographics to patient before the exam; authroization through compulink; integration of equipment; integration of contact lens evaluation, ordering and sales; ability to customize; logic in presentation of their tabs #### Cons automatic calculation of the contact lens needed from the refraction, trial contact lens, and over refraction. Ability to import or use excel sheets with compulink #### Reasons for switching to Compulink company was going out of business --- ### InSite Optics vs. Compulink Healthcare Solutions - Overall rating: 4/5 - Reviewer: Heidi F. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered I like that Compulink Healthcare Solutions has been customizable for Optician only work flow. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is detailed and all encompassing for eyecare needs. I've used it for many years prior to this business, easy for me to use. #### Cons IT WOULD BE AMAZING if you could figure out how to make it possible to email or send receipts through the Compulink software to patients, as I am mobile and bringing/finding a reliable small printer is somewhat frustrating. #### Reasons for choosing Compulink I was already familiar with it and it was less expensive monthly. Training time would be minimal. --- ### EHR - Overall rating: 5/5 - Reviewer: Pamela A. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered the reporting is awesome. I have been able to run a graph for every aspect of the business that my administrator asks for. There is so many reporting opportunities it is actually difficult to decide which report would work best sometimes. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros posting information in the EHR is quite simple. We were able to design a few templates for unique information gathering. We have gotten help with the templates in a timely manner just as we would have for the compulink owned templates. The only issue is that they are little more difficult in correction if something has not laid out correctly in our own templates. sometimes will need to have a call back but always the representative did work as quickly as possible #### Cons I am uncomfortable with the form design as it is very technical. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/compulinkhealthcare-profile/reviews/?page=2) --- Compulink Reviews, Pros and Cons - 2026 Software Advice