Compulink is a company that shares our values. They believe in providing the best solutions so their clients can be the best. Changing practice management software is an investment in time and resources, so we went with Compulink. We are confident they will continue to be the best solution in the future as we grow from a medium organization into a large organization.

Change is always hard, but the Compulink team is easily accessible during the implementation process.

Very well-integrated and coordinated implementation team. Although [SENSITIVE CONTENT HIDDEN] was primarily responsible for our implementation, everyone on the implementation and support teams have been very helpful and friendly. I have not had any bad or difficult interactions with anyone at Compulink.

Although, the software was originally written for ophthamology, Compulink has done a great job adapting to orthopaedic surgery with Compulink Orthopaedic Advantage. The visual diagnosis engine function is very helpful for identifying and documenting specific pathology in various anatomic regions. The software easily accomodates the physician/provider preference for input to the EHR. There are template for dictation, drop-down menus, or manual entry (scribe). Microsoft Remote Access for Compulink Cloud Advantage implementation was very easy and device friendly. I am able to access Compulink from literally anywhere with internet access on my iPad, Windows, Mac, Android, laptops, etc.... I was able to easily and effectively implement DICOM MWL to manage my patient workflow with in-office X-ray and cloud PACS.

Customization of template features is somewhat difficult to do on your own, if you are hands-on. The technical and implementation support is outstanding and will customize for you. There are still some bugs that need to be fixed and features that I would like to see implemented. Web Registration is tedious and slow for patients. All patient outcome measures are displayed and may not necessarily be relevant to the patient. Need to be able to designate the outcome measures for each particular patient. Caveat: I did not have my own IT person. I implemented the software, myself.

As an owner, IT person, optician and front-desk user, I regret purchasing this software. I actually do have a background in Computer Science from Rutgers as well as Ophthalmics from RVCC. I catch on quicker than the average bear, but with each update, my hair turns grayer and grayer. I really, truly wanted this to work, but I believe that at some point I will have to get a different EHR system because it just doesn't work for me.

There isn't a lot that I like about this system. Generally, support is acceptable. When you need help you will get it at some point, although I've seen a decline in this lately. The implementation is their strongest aspect. We had a great trainer help us and make it as easy as the program allows. If the implementation experience was the rule, I feel that Compulink Eyecare Advantage would be more successful than it is. Submitting claims is pretty good.

It is pretty slow (I use an Intel i7 2.8Ghz with 6 gigs of ram - translation: not a wimpy computer). Compulink, I believe, has some real problems. Text boxes do not match up with database field sizes. An example, when saving information and then recalling it, data will be truncated/lost. Database field sizes are really small, too. The optical portion (which I use quite a bit) gives the impression that opticians were not consulted. I use version 10.6.1.13 and on my spectacle screen, the DBL (aka Distance-Between-Lenses) element for describing a frame is spelled out as "Double" which is incorrect (while this is small (ie. just text), I believe it is very telling). Managing inventory is extremely difficult even with spexdata UPC (The Frames Data Disc - used for frame inventory information). The receipts are some of the most confusing documents to patients. We are nickel-and-dimed on too many aspects of the software (Software + Customizable Version + EDI (which relates to insurance claims) + amount of claims (not unique to compulink to be fair) + software/hardware integrations (want your EHR to work with a piece of equipment? add a fee (optional)) + Sybase (now required with version 10) + license fees + quarterly support fees + Sybase quarterly support fees + framesdata subscription (optional - not thru Compulink) + cloud-based backup (optional)). Customizable versions (which I own) aren't really that customizable and updates usually undo some type of functionality or any customization created. Lastly, and unfortunately, the worst part, is the ledger. Oh boy! I feel like I'm doing double entry accounting, it is the most unintuitive aspect of the system. Staff look at it and want to run for the hills. While I understand how to manipulate the ledger and there are webinars for training staff, the learning curve is very steep. Lastly, I can't tell you how many times I have had to run "Diagnostics" whenever compulink would crash. As we have migrated to other EHR systems, we have found that Compulink doesn't store/loses entire charts of information. Not good..not good at all!

The Compulink Help Line is Outstanding. I can easily explain my issue (or what I want to accomplish) and I am directed to the department appropriate person in a timely manner who can assist me quite efficiently and professionally.

Compulink Software is all inclusive for my current needs - a combined PM and EHR. Also, I am not locked into one type of template. For example, most my patients have Retina issues, but if a patient also happens to have another issue, I can import a problem appropriate Tab and I don't need to have it unlocked for me by the company (or pay more). I could see where this would be advantageous for a multi-specialty practice (even though I am not one). There are also multiple other resources I can choose to incorporate and use that is available as options to add to the software's capabilities (e.g., RCM) as my practice grows. The really nice thing is that I can function efficiently now and utilize Compulink Software (in all my various roles) at a good price point and still anticipate how I can incorporate what Compulink has to offer as my practice grows.

Setting up the Look Up Tables took me a long time but I was a new practice that did not have much (or any) of that information in a readily available database to put into the Look Up Tables or did not know how to organize particular information prior to being asked by Compulink to place such information into my Look Up Tables. On the plus side, needing to spend the time to build my Look Up Tables, helped me understand how the back end of the PM/EHR worked.

Compulink Healthcare Solutions has been a tremendous asset to our business operations. Streamlined functionality includes verification of benefits, treatment planning, integrated billing and remittance posting, multiple locations, group scheduling option, client web registration, a clinician training portal, and so much more - too much to list. One look at the demo and you'll see the power in this software. I highly recommend Compulink Healthcare Solutions to anyone who needs a powerful and intuitive software option that is reasonably priced, always improving, and backed up by world-class support.

We started with Compulink Healthcare Solutions from the time we opened for business in January 2016 (no integration from another software), and spent a tremendous amount of time researching available options beforehand. None of the other software programs offered the features and power well suited for small and large companies. We wanted software that would be efficient and extensive, but also grow with the business. From 1 provider to many, the software has delivered in every area. Customer support is always wonderful and timely, and there are always ongoing improvements that make our job easier. Billing is a snap, reporting is thorough, and everyone at Compulink is open to hearing user feedback.

There is a bit of a learning curve, but there would be with any new software. Difficulties with updates sometimes come up, but they have been short-lived and customer service has been amazing.