Compulink Healthcare Solutions


Compulink Healthcare Solutions is an integrated hybrid medical solution that provides medical service providers functionalities such as electronic health records (EHR), practice management, revenue cycle management, inventory management, optical POS and practice automation, which help them to manage patient care and practices' profits. The solution can either be deployed on-premise or hosted in the cloud.

Compulink Healthcare Solutions can be tailored to suit various specialties such as chiropractic, dermatology, eye care, gastroenterology, ophthalmology, orthopedic, otolaryngology, podiatry, rheumatology and urology. The solution features lab integration, patient scheduling capabilities, electronic billing, patient registration, reporting and a HIPAA-compliant patient portal.

Compulink Healthcare Solution's billing module offers features such as eligibility inquiries, credit card processing, EDI support, inventory control and more. The practice automation application features electronic pharmacy connection, electronic renewal processing and multilingual patient handouts.

Services are offered on a monthly subscription basis. Individual modules for on-premise deployment can also be bought for a one-time fee. Support is available via phone, email and other online resources.

Supported Operating System(s):
Windows 7 , Mac OS , Web browser (OS agnostic) , Windows 8 , Windows 10

140 Reviews of Compulink Healthcare Solutions

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  • Steve from Cleveland Sight Center

    Specialty: Other specialty

    Number of employees: 51-200 employees

    August 2018

    Not what we were promised

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Really was hoping this company actually had the goods, but have been extremely disappointed. Be VERY careful before purchasing...

    Pros

    Compulink has some great features such as SmartFunctions and PractiWatch and Patient Action Items, etc.
    Support staff is very responsive and helpful
    OK if you are only using for basic Eyecare or typical Psych practices
    Nice Psych Group Note feature (IF it worked....)

    Cons

    Appt. Scheduler is very outdated, and no interface with Outlook
    They don't seem to move very fast in fixing bugs
    Implementation and QA teams seem to need much improvement
    list of Limitations are adding up and causing many delays for our go-live
    Perhaps they have too many different specialty versions for them to maintain?

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    Number of employees: 51-200 employees

    July 2018

    Compulink is a very easy to learn and intuitive program.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that you can auto populated 'positives' and that you can forward exam findings from last visit.

    Cons

    What I like least about Compulink is that it doesn't track your patient count for you. This makes it difficult at a school for the students.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Sharaine from Choices Therapy Services

    Specialty: Mental & behavioral health

    Number of employees: 2-10 employees

    June 2018

    Frustrated, complicated, and expensive

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I feel like there should be a better training program. Walked away feeling I had to teach myself more than what I learned in tranings. The program is complicated, has many layers. Not as comprehensive as the marketing says.

    Pros

    The options ... making it so it can really fit your company as much as you can, tabs are functional and used a lot.

    Cons

    Complicated, hard to understand, initial training is mimimal, & expensive to continue. Was so disappointed in the process of it. Felt like we were alone for most of it. Still uses DSM IV language. Not substance abuse friendly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Peter from Campus Eye Center

    Number of employees: 11-50 employees

    May 2018

    Poor support. Outdated coding. Constant problems.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Marginal medical software that is specialty specific. Lots of frustration teaching me patience and tolerance.

    Pros

    Decent billing WHEN IT WORKS. Decent scheduling WHEN IT WORKS. Substandard EHR WHEN IT WORKS. Ophthalmology specific.

    Cons

    Poor reliability. Poor service. Lots of unkept promises of improvements and fixes. NO INTEGRITY! Unfortunately the pain of switching once you are on the software is intense.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Patty from Gookomis Endaad

    Specialty: Mental & behavioral health

    Number of employees: 2-10 employees

    April 2018

    Changing over to Compulink's Advantage, Addiction has been a good decision. We now have the opportunity to provide significant reporting on the population we serve and deeper financial outcomes to be used for Quality Improvement.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our switch from an electronic health record, specifically developed for primary care to Compulink's Advantage Addiction that provides documentation around behavioral health has been a good decision.There are few options available in this service field that is as flexible as Compulink. I look forward to more in-patient treatment facilities coming on board so that a consoritum of users can work together and provide additional support.

    Pros

    Advantage provides an immediate snapshot of a client for easy lookup and editing. Compulink's Coordinator and Trainer has been readily available to all staff to answer to the issues and any questions that come up, allowing for limited downtime or productivity. I am sure as we gain more experience, our utilization can only improve. I expect that Advantage will provide us with the necessary work process mandated by state statutes and optimal business practices.

    Cons

    I understand Gookomis Endaad may be the first in-patient treatment facility, which has been somewhat challenging to meet our basic needs. However, Compulink perseveres in modifying the product as we gain more experience. There are also some basic modifications that will be shared for consideration to process billing more efficiently. I would also recommend modifications to the training process. A better initial discussion regarding the implementation timelines in layman's terms would alleviate many of the pressures on the customers side, especially when there is limited IT support.

    This review was submitted organically. No incentive was offered
    Review Source
  • Nicole from Grove City Optical

    April 2018

    I wish we had this back!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    This was the original software in my office and I miss it so much! It was way easier to navigate through

    Cons

    Not a word I can say bad about this software. It was easy to learn, easy to navigate and I loved it!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Paige from Medical Practice

    Specialty: Optometry

    Number of employees: 1 employee

    April 2018

    Outdated software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    If you are starting out new, avoid this product. If you work at an existing practice that has been using this product for a long time, do your best to learn it and do not feel bad if you feel bogged down by it.

    Pros

    Relatively inexpensive although you do get what you pay for which is software that is often difficult to use.

    Cons

    Difficult to use with a Mac. Very cluttered and full of features that are not useful for busy doctors.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Leah from Contract/Self Employed

    April 2018

    Strange layout and not very user friendly.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I main thing that I like is that it is not a slow program. It loads fast from page to page, function to function.

    Cons

    The layout is strange, tabs are small and arranged oddly. You have use alot of tabs to view info and payment entry is also odd.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Aimee from Eye care

    Specialty: Optometry

    Number of employees: 2-10 employees

    March 2018

    I have worked with several different optometric programs and this has been the worst to learn by far

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This is by far the hardest program to learn and I have worked on many others!

    Pros

    I honestly wish there was one thing I find positive about this but after having other programs I have nothing good
    To say about this!

    Cons

    click here, double click there! It is way too much! Not user friendly at all! Doesn’t easily link patients together! Time clock is horrible! Always have to make sure it registered my login! There are much easier ways of doing things and Compulink seems to make everything harder and more complex than necessary!constantly having to press
    Escape because it freezes up on me right while the patient is in front of me!

    This review was submitted organically. No incentive was offered
    Review Source
  • Paul from Senior Sight, Inc.

    Specialty: Optometry

    Number of employees: 2-10 employees

    March 2018

    My best employee

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Wish I had acquired sooner for my practice.

    Pros

    Makes my patient documentation easy. Great applicable updates. Customer support has always been prompt and caring. Has been my best employee.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Danny from Optometry

    Specialty: Optometry

    Number of employees: 11-50 employees

    January 2018

    User

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's better than a stone tablet. But barely. This requires 100 characters to submit but I can't think of 100 letters of positive for this absolute garbage.

    Cons

    It's worse than all of the other EHRs I have ever used (5). I highly doubt that the people who code this program actually have ever used it in a practical setting. It updates like crazy and shuts you out of the system and there are few universal truths in this world but one of them is, when compulink updates, you can be sure it will be worse than it was before it updated

    This review was submitted organically. No incentive was offered
    Review Source
  • Eileen from A Center for VisionCare #2501

    Specialty: Ophthalmology

    Number of employees: 11-50 employees

    January 2018

    Compulink has great support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    overall cannot have it all. Does a good job!

    Pros

    When I email or call for phone support. Compluink will get back to me. The employees they have are knowledgable.

    Cons

    The implementation and training needs more follow up and planning. I would of like to see a better plan.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Sandra from SilverStar Medical Billing Service LLC

    Specialty: Billing services

    Number of employees: 2-10 employees

    January 2018

    Great software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very in-depth system. Reports are thorough and you can choose what you want to see on the reports. Claims are easy to submit.

    Cons

    Doesn't have multiple screens like other software (Kareo). Would be nice to bring up more than one patient to look at and compare, if needed. Patient statements still look like DOS statements - not with the times...

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Carrie from Regal Oak Counseling, LLC

    Number of employees: 11-50 employees

    January 2018

    Consistently Great Experience with Compulink

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Total practice management with reliability and ease of use

    Pros

    The functionality, flexibility, and extensive nature of the software is impressive to say the least. It
    is an affordable option that makes practice management and billing simple. There is a bit of a learning curve, but every person from sales to customer service has gone out of their way to help in all areas needed and to consistently respond to support requests. Training new people on the software has gone well. It is a powerful program that Compulink is consistently working to improve, listening to user feedback. I am relieved we went with Compulink, as we recently had Tsome rather extensive growth. the program has handled our growth without a hiccup and allowed things to continue running smooth. Perfect? No. Worth it? Definitely. Overall, they are highly recommended. There is not one area where Compulink promised and did not deliver. Their staff is professional, the tech support is knowledgeable, and everyone works hard to ensure our success. So thankful for Compulink!

    Cons

    Learning curve is moderate to heavy depending on experience, but comparable to the powerful nature of the software. Having some minor issues with insurance information no importing from the web registration.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Shaune from Black Rock Vision Center

    Specialty: Optometry

    Number of employees: 11-50 employees

    December 2017

    Lots of customization, high learning curve

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Lots of customization options. Many ways to make it your own and tweak the flow to match your office needs. Templates are flexible and allow you to make an exam chart that matches exactly what you are doing. It is constantly being updated and Compulink is always asking for feedback to help improve the software.

    Cons

    The customization is a boon but also a curse. It makes it harder to learn the software and having some experience with coding is necessary to get the full potential out of the software. The training process isn't straight forward though a large training manual and videos exist it takes time to sift through the information.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Tiffany from CFGC

    Specialty: Mental & behavioral health

    Number of employees: 11-50 employees

    December 2017

    Lackluster experience with Compulink PsychAdvantage

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It has the ability to do a vast number of things. It has a lot of different reports you can run depending on what you are wanting.

    Cons

    We frequently have issues and it takes a while for them to resolve the issues. We are always told to simply update the software even though we just did an update a few days before. There also is no way to make sure that all billed visits have been documented.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Steven from Steven Pinson, OD PA

    Specialty: Optometry

    Number of employees: 2-10 employees

    November 2017

    Zero customer service, training less than good, say they will correct things and never do, not at all intuitive.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Look elsewhere.

    Pros

    That I have gotten use to it. I think of changing, but dread the process, AGAIN. Electronic billing.

    Cons

    Just about everything. Customer service is atrocious. Lose cloud 10-20x/day, but does recover w/in 10". Date and phone should move to left most field and goes to wherever you click. Open new drop down and then have to click on a field because the cursor is not in the drop down. Iris in SLE has about 10 characters. Bookeeper says ledger is awful. Click, click, click, click. It goes on and on.....

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Stephanie from SHVC

    Specialty: Ophthalmology

    Number of employees: 11-50 employees

    November 2017

    Compulink

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use, trainers are very useful and helpful. My last implementation coordinator was helpful and walked every step of the way.

    Cons

    Servers going down, 2ice in 2 days. My first implementation coordinator wasnt helpful at all. All he talked about was the football team that we are associated with.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Alana from Woodbury optical studio, inc.

    Specialty: Ophthalmology

    Number of employees: 51-200 employees

    September 2017

    I've used Compulink advantage for 25 years and software training/help is outstanding and beyond compare.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Add Gateway clearinghouse.

    Pros

    Lots of customizing options. Always improving and adding features along with new technology. Phenomenal software assistance.

    Cons

    Remote-in feature instead of purchasing Remote-in options vs purchasing licenses would significantly lower costs to provider. Emdeon does not offer ERA to two major NY insurance companies for our practice.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Sarah from Hearing Consultants

    Specialty: Other specialty

    Number of employees: 11-50 employees

    August 2017

    Just getting started

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Very easy to customize. Company is open to adding features. Has been around for quite a while, which is reassuring. Cloud access is a big plus for our multi-site practice. Audiology integration with NOAH right out of the box was a big selling feature. Was able to do an unlimited claims option that made for higher, but level monthly costs, which made the change easier for our practice owner to swallow. Our old billing-only software was grandfathered in an unlimited plan. Search functions seem particularly robust on this software.

    Cons

    Learning curve for our staff is steep, but appears to be manageable. Could be more colorful for the staff who look at it for 8 hours a day. A few staff members were hoping we chose a system that looked more like an app., though that one was priced much higher and did not have EHR.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
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