Compulink Healthcare Solutions

RATING:

4.1

(283)

About Compulink Healthcare Solutions

Compulink Advantage is an all-in-one database EHR solution for specialty practices such as optometry, ophthalmology, orthopaedics, ENT, mental health, podiatry, and more. Available cloud-based or server, Advantage includes smart features to help speed documentation and streamline practice workflow. Features include specialty specific EHR, practice management, telehealth, patient portal, online scheduling, online bill pay, web registration, appointment reminders, eFax, EPCS, imaging/PACS, lab integration, inventory management, optical POS (for eyecare), analytics, MIPS dashboard, and e-commerce. For surgical practices, an ASC module is available to pass information between clinic and surgery center. Revenue cycle management services are also available. Support is pro...

Compulink Healthcare Solutions Pricing

Contact Compulink for quote/ for pricing

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Compulink Healthcare Solutions Reviews

Overall Rating

4.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Compulink Healthcare Solutions

1 - 5 of 283 Reviews

Candy

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

Expectations More Than Met and More To Offer When I am Ready to Expand

The Compulink Help Line is Outstanding. I can easily explain my issue (or what I want to accomplish) and I am directed to the department appropriate person in a timely manner who can assist me quite efficiently and professionally.

PROS

Compulink Software is all inclusive for my current needs - a combined PM and EHR. Also, I am not locked into one type of template. For example, most my patients have Retina issues, but if a patient also happens to have another issue, I can import a problem appropriate Tab and I don't need to have it unlocked for me by the company (or pay more). I could see where this would be advantageous for a multi-specialty practice (even though I am not one). There are also multiple other resources I can choose to incorporate and use that is available as options to add to the software's capabilities (e.g., RCM) as my practice grows. The really nice thing is that I can function efficiently now and utilize Compulink Software (in all my various roles) at a good price point and still anticipate how I can incorporate what Compulink has to offer as my practice grows.

CONS

Setting up the Look Up Tables took me a long time but I was a new practice that did not have much (or any) of that information in a readily available database to put into the Look Up Tables or did not know how to organize particular information prior to being asked by Compulink to place such information into my Look Up Tables. On the plus side, needing to spend the time to build my Look Up Tables, helped me understand how the back end of the PM/EHR worked.

Reason for choosing Compulink Healthcare Solutions

Excellent price point based on my needs and what Compulink has to offer as well as provide options as I expand my practice.

Carrie

Mental Health Care, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

Powerful Software for Mental Health Providers

Compulink Healthcare Solutions has been a tremendous asset to our business operations. Streamlined functionality includes verification of benefits, treatment planning, integrated billing and remittance posting, multiple locations, group scheduling option, client web registration, a clinician training portal, and so much more - too much to list. One look at the demo and you'll see the power in this software. I highly recommend Compulink Healthcare Solutions to anyone who needs a powerful and intuitive software option that is reasonably priced, always improving, and backed up by world-class support.

PROS

We started with Compulink Healthcare Solutions from the time we opened for business in January 2016 (no integration from another software), and spent a tremendous amount of time researching available options beforehand. None of the other software programs offered the features and power well suited for small and large companies. We wanted software that would be efficient and extensive, but also grow with the business. From 1 provider to many, the software has delivered in every area. Customer support is always wonderful and timely, and there are always ongoing improvements that make our job easier. Billing is a snap, reporting is thorough, and everyone at Compulink is open to hearing user feedback.

CONS

There is a bit of a learning curve, but there would be with any new software. Difficulties with updates sometimes come up, but they have been short-lived and customer service has been amazing.

Reason for choosing Compulink Healthcare Solutions

None of the other software programs were as extensive, flexible, or well priced while allowing for growth.

Alvaro

Medical Practice, 2-10 employees

Used daily for less than 6 months

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed January 2017

I REALLY WANTED IT TO WORK

As an owner, IT person, optician and front-desk user, I regret purchasing this software. I actually do have a background in Computer Science from Rutgers as well as Ophthalmics from RVCC. I catch on quicker than the average bear, but with each update, my hair turns grayer and grayer. I really, truly wanted this to work, but I believe that at some point I will have to get a different EHR system because it just doesn't work for me.

PROS

There isn't a lot that I like about this system. Generally, support is acceptable. When you need help you will get it at some point, although I've seen a decline in this lately. The implementation is their strongest aspect. We had a great trainer help us and make it as easy as the program allows. If the implementation experience was the rule, I feel that Compulink Eyecare Advantage would be more successful than it is. Submitting claims is pretty good.

CONS

It is pretty slow (I use an Intel i7 2.8Ghz with 6 gigs of ram - translation: not a wimpy computer). Compulink, I believe, has some real problems. Text boxes do not match up with database field sizes. An example, when saving information and then recalling it, data will be truncated/lost. Database field sizes are really small, too. The optical portion (which I use quite a bit) gives the impression that opticians were not consulted. I use version 10.6.1.13 and on my spectacle screen, the DBL (aka Distance-Between-Lenses) element for describing a frame is spelled out as "Double" which is incorrect (while this is small (ie. just text), I believe it is very telling). Managing inventory is extremely difficult even with spexdata UPC (The Frames Data Disc - used for frame inventory information). The receipts are some of the most confusing documents to patients. We are nickel-and-dimed on too many aspects of the software (Software + Customizable Version + EDI (which relates to insurance claims) + amount of claims (not unique to compulink to be fair) + software/hardware integrations (want your EHR to work with a piece of equipment? add a fee (optional)) + Sybase (now required with version 10) + license fees + quarterly support fees + Sybase quarterly support fees + framesdata subscription (optional - not thru Compulink) + cloud-based backup (optional)). Customizable versions (which I own) aren't really that customizable and updates usually undo some type of functionality or any customization created. Lastly, and unfortunately, the worst part, is the ledger. Oh boy! I feel like I'm doing double entry accounting, it is the most unintuitive aspect of the system. Staff look at it and want to run for the hills. While I understand how to manipulate the ledger and there are webinars for training staff, the learning curve is very steep. Lastly, I can't tell you how many times I have had to run "Diagnostics" whenever compulink would crash. As we have migrated to other EHR systems, we have found that Compulink doesn't store/loses entire charts of information. Not good..not good at all!

Susan

Hospital & Health Care, 2-10 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Easy transition, Great training and customer service, Customizable Software to meet all our needs

After 12 years with our last software, we were unaware at how outdated our EHR system had become. Compulink converted a great deal of our data to allow us to access it without having to constantly return to our old system. Overall, the experience was better than we expected as change is always hard. The people at Compulink worked hard to make it as easy as possible for us.

PROS

Compulink has been a great addition to our practice. The transition team was exceptional and the training incredible as they helped make the process as smooth as possible and continue to help us learn how to better utilize the software. There is so much flexibility with the software in the set-up to make the program work best for our office--picking the right EHR exam format for different types of office visits, the scheduling capabilities. In addition to one-on-one training, the training videos and the help section on the software make it easy to solve any issues that occur.

CONS

As with any transition, there are glitches but we fully expected these to happen and Compulink helped us fix these issues as quick as possible.

Reason for choosing Compulink Healthcare Solutions

We liked features of Compulink's software best, the price was competitive, and we felt comfortable with the people at Compulink.

Reasons for switching to Compulink Healthcare Solutions

No longer making updates to Practice Director.

Cheryl

Medical Practice, 11-50 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2020

Customized Design for Our Unique Practice

It has been a wonderful 1st year and we are doing extremely well

PROS

The ability to customize for a mobile optometry company - The staff was able to think outside the normal practice setting and adjust the software to fit our mobile needs.

CONS

Insurance Set Up was difficult and our implementation person was not as responsive as I would have liked. Several glitches made things frustrating

Reason for choosing Compulink Healthcare Solutions

I had worked with it at another practice as a consultant and asked the [SENSITIVE CONTENT HIDDEN] to take a look because of the value.

Reasons for switching to Compulink Healthcare Solutions

Management Plus parent company was having trouble and there was a huge lack of support and the insurance processing was done in India and caused a huge issue.