All Crystal Practice Management Reviews
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Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2019
Perfect for our Vision therapy Office
I love how you can record each session you have with a patient and easily see the previous sessions to compare how they have improved. Also it allows our doctor to go through our notes and see how the patients are doing. The Calendar works great! There is a place to put the schedule of each vision therapist so we can see everyones schedule at once. Helps plan who has an opening and if we need to more patients around.
CONSThere has been a slight glitch when the doctor and one of the vision therapist are in the same patient's file the notes of the doctor will not be saved. This only happen a few times tho. Overall great management system!
Thao
Hospital & Health Care, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed July 2021
Crystal EMR
I can finish exams faster by using the preset templates instead of having to write the same similar plans and treatments for each patient all day
PROSSimple to use. Customizable to allow easy access to the most important data
CONSToo many pages and clicks to complete 1 exam
Reasons for switching to Crystal Practice Management
Less complicated and better customer support
Jennifer
Medical Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed December 2018
Great for PM, not so great for accounting
It is easy to use and works well for front office. It allows you to show patients their test results quickly and makes scheduling for various doctors easy and well organized.
CONSThe area for inventory is rather burdensome and there are some issues which, if addressed, could make it a smoother operation.
Jeff
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2017
Crystal PM
The best part is there is no cost for machine integration into Crystal PM.
PROSA customizable software for electronic health records. Whether you have a vision therapy practice or contact specialty practice or both, you can customize the Crystal PM EHR software to your specific needs. You have the option of starting your own exam record template from scratch or building upon and copying someones exam template. Adding or deleting certain parts of an examination record template is easy to do on Crystal PM.
CONSBecause it's so customizable to design your examination record template, the process to design, organize, and adjust your examination record template can take some time especially starting from scratch.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
3
Reviewed August 2019
Efficient way to chart
I do like the organization and the fill in the box method of charting. It makes my exams more efficient so I have more face to face time with my patients.
PROSScheduling patients is easy and the schedule is nicely color coded and easily readable. I love how the shortcuts makes charting (auto fill, previous exam notes) efficient. The tabs for different part of the exam is organized and grouped well.
CONSThey do not have a way for me to print out a comprehensive exam summary. I currently have to manually print out each tab which is time consuming or I just write it out manually.
Amanda
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
Helping the Practice
I would say positive, I can work patients up quickly
PROSI think Crystal PM helps us to be concise and accurate when working up a patient. The layout is user friendly
CONSThe billing portion of the software can be a little confusing. You can make errors because of the layout
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2018
Crystal Practice Management was one of the best choices when we switched.
They made the transaction really easy for us and they were there for us every step of the way. Not to mention they are paired with a lot of other side companies.
CONSOur billing is still a little confusing but still better than what it was.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2019
Nice program for all office needs
It's great and easy to use for scheduling appointments, patient data management, and inventory control!
CONSI really don't like how it's incompatible with Apple products.
Cherlyn
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2018
User friendly.
Easy to enter lab orders, our opticians love CPM. Also scheduling appointments is easier than other EHRs, it will link the guarantors' information, including insurance to another patients record.
CONSOnly one optician can work on entering inventory , for one manufacturer. We wish the "waitlist" , "Current room list"and the "Close" tabs were farther apart on the screen.
Lexie
Medical Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Crystal EHR
Overall the system was nice but I would rather invest in a system that has more updated features. Crystal requires a lot of updating.
PROSThe record management is user friendly and appealing to the common user. It was easy to navigate and customize.
CONSThe program lacks some of the more appealing features of newer electronic healthcare systems such as single screen layouts.
Tabatha
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2016
I love this program
This program a must for our office. we have been using it for years and couldn't do without it. We rely heavily on this o do our scheduling, billing, etc.
PROSthe ability to update every so often and bring n\more to the table!
CONSNone!
Gregory
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed September 2021
You are now about to enter 'The Twilight Zone'
Inconsolably Catastrophic.
PROSNot one thing. Nothing. Zero. Zilch. Does that meet your 40 character minimum?
CONSThat I chose it. Wish I never got it. Utterly devastating to lose it all.
Reason for choosing Crystal Practice Management
Because the large chain I used to work for had it.
Desiree
Medical Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
Wish we would have switched a couple of years ago!
Everyone with Crystal Practice Management we have dealt with is more than helpful. We are thrilled to have moved over from a very glitchy and not user friendly program.
PROSThe program is completely customizable. If you take the time to work on what is best for your practice, the ease of use is incredible. Tech support is very prompt and patient with questions. If you ask for something out of the ordinary, most likely your request can be accomodated.
Addison
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
Crystal Practice Management is the only software we use in our optometrist office and we love it!
Crystal PM is very user friendly. It is easy to input data (patient information, prescriptions, billing, etc).
CONSI wish it had a more updated and modern look to it, but that is probably the only thing I would consider to be a con.
Sunil
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed March 2021
Great overall, optometrists will benefit from this once they realize how to use it!
owners and staff are helpful and try to make the system work to our liking!
PROScopied over old data well ease of use can edit exams
CONSneeds more staff trained in Canadian health care to amend the program
Sally
Used free trial
OVERALL RATING:
3
EASE OF USE
4
CUSTOMER SUPPORT
2
Reviewed July 2014
Customer service declining
We started up with CPM in June of 2011. One of the deciding factors was the reviews online showed a strong customer service. They were very helpful in the start up, yes this software is very customizable, in fact you have to create all of your forms and they did help with the process. Unfortunately over the past couple of years we have found that you are no longer able to reach anyone in customer service, you always have to leave a message and wait to be called back. When they do call back, you are treated as if you are a nuisance, never helpful and usually very condescending. Another frustrating feature with Crystal is when they have an update they never inform you as to what the improvement is or even how to implement it, you will find a brief and abbreviated log listing the changes with absolutely no descriptions. Training is not a priority. Buyer beware, if you are very tech savvy you may be fine with crystal, if you need training and a complete program (predesigned) you may want to avoid this one.
Carolanne
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed March 2013
Easy to Use
This program is AWESOME!
PROSThe software is easy to use, highly customizable, simple, and very versitile. Customized letters are easy to generate. Scheduling can include billing info that can be pulled into a routing slip and previous diagnoses can be pulled forward to new routing slips as well. Recurring appts are an excellent feature as well. This software is an excellent program for general practices and specialty optometry practices that have unique testing needs.
CONSThe software doesn't have timeclock calulations for employees that work on an hourly wage base, but I don't know how many software programs even offer that feature anyway.
Autumn
Medical Practice, 11-50 employees
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Switching Softwares
The representative who led our demo and has been our main contact point, was helpful, available, and knowledgeable! Thank you!
PROSThis is the most optometry-friendly software our office demoed out of five other softwares. It was the only one to please our optical, medical, front desk, and billing department. The doctors were pleased with how customizable all of the features were, and the front desk/billing department were happy with how seamless having the cloud based system was. 5/5!
CONSOur office is still evaluating if now is the time to switch systems and if the cost will be worth it.
David
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed February 2015
If you are looking for software, you are crazy if you don't consider Crystal!
I have used 5 different software programs through the years. Crystal is by far the easiest to used and to customize layouts. Help is always available. Yes, they sometime have to call back, but they always do so quickly. Help has always been courteous and they quickly solve my problems. It is the most reliable system. Previous software from other companies always seems to have glitches. It is also a great value.
Anonymous
1,001-5,000 employees
Used less than 6 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed April 2019
Horrible! Always crashing!
I did not like anything about this software!
CONSThis system would constantly freeze and crash. I would often times lose my work and have been unable to retrieve it. So disappointing and very frustrating.