Makes it quite easy to write prescriptions for your patients. No more lost prescriptions by patients, no phone calls from the pharmacy trying to decipher your handwriting. Makes it quite easy do refills. Mobile app is very easy to use. Ask for a multiyear discount when subscribing. Lots of free training to use software.

The cost to port all the patient info is somewhat expensive, and does not include new patients. Other than that, it is a good product.

A great program which had been an essential tool for our practice for 9 years is now a constant frustration & stumbling block, & we are searching for a replacement. :-(

I used to love a long list of superior features of this platform, such that I continued to buy it in addition to an EHR which has eRx. The most helpful feature was that, for many patients (depending on insurance), their med refill history going back 2 years could often be assembled even on new patients. (Now it's only a year & it takes multiple steps.) The best thing is still that it remembers/retains prior Sigs.

Their long-touted "upgrade" (which was being ballyhooed for 2 years before they implemented it) has drastically worsened our work flows. Actions which took one click in each direction now take numerous clicks, switching sections, re-entering names, etc. The functions which have always been the most cumbersome are unchanged or worse. The customer support people seem as mystified as we are about these.

Good E-prescribing system as long as you don't need to contact support.

I have worked with this company since their inception. In the beginning, they were amazing and helped us through any problems we had. Now, they do not respond to tickets, do not follow up on them, and literally cannot fix problems with their reporting systems. Do not think you will be able to meet meaningful use while using Dr. First because that is all a lie. They even have a scam where they get you to pay them and then "guarantee" for a huge fee that you will meet meaningful use. Well, low and behold we spent over a year trying to fix one report and missed meaningful use for 2 providers because of their system. Now, they have the worst customer service of any major company I deal with. They hire tech support people that I know more about the Drfirst system than. I cannot wait to get away from these guys as they are making a bad name for electronic prescribing in general. Recently, one of our Dr's ability to use their patient dashboard stopped working so he was unable to provide patient education on Dx or Drugs he was prescribing and their support teams answer was to spend over an hour on the phone with me describing the problem and then never ever issuing any type of follow up or fix. We have now started to use these features within our EHR so we do not miss out on Meaningful use dollars that our clinic is counting on to survive in a very difficult marketplace. If you ask for a supervisor they will literally hang up on you eventually. Nobody in customer support ever has a supervisor that is available and although they say someone will call back they never do in any way shape or form.

I work at a counseling center and we have Psychiatrists and Nurse Practitioners who evaluate for and prescribe medication. Our Doctors and NP use Rcopia to electronically submit prescription to the pharmacy of their patient's choice. It helps us track how many scripts we've sent in for a patient and which pharmacies we've sent them to.

It is easy to check what medications have been sent in and to which pharmacy. It's also easy to electronically prescribe and to switch between pharmacies to send the meds to, and it list if the electronic script was received by the pharmacy, which is very handy when helping patients with questions or to know how long their supply of medication should last. Our EMR also links with this program so all of our patient's are automatically entered into the system, which makes it easy to prescribe.

I wish it would show when the pharmacy filled the script verses just when it was sent in.

Overall we are happy with Dr. First. It's reliable and easy to use.

Being able to send prescriptions securely is extremely important to our organization. With EPCS's multifactor authentication we are able to send controlled substances safely. Pharmacies receive prescriptions in real time and have scripts in their system before the client even leaves the session.

The user interface is a little cluttered. The landing page displays a lot of information.

literally ......no customer service

on boarding 6 yrs ago was fine. attentive what i needed, now its horrible

I have been with this company for a while and they use to good service, but it appears that their customer service no longer exist via phone. Virtual assist are rude and unable to assist or connect you with a supervisor or manager. On hold now for 1hr and 15 mins. Email option just sends you an email that they received it but it all stops there. I cannot send any scripts today and will invest time in finding a new company. they claim that they don't have my email...info but the invoice which i paid in full has all my updated information DON'T DO IT ! NOT WORTH THE HASSEL

No real time support or info about how to call and get a human to resolve your problem. I do not want live chats. I want a number associated with a human being who can resolve issues! You have room for much improvement, but seeing how mediocre is the new standard for health care you all fit right in.

Nothing. It was a nightmare to get on and with issues it was a labyrinth of roadblocks to try and navigate a solution. Thanks for nothing!

Lacking in customer support . Put in a ticket. No call. Responded back with email. Four days later got an email asking what is the best time to call! How about when you get the message.

Abysmal

The idea of an app to send scripts. The app has not allowed for reliable function

Randomly the app will not recognize my password and there is absolutely no timely customer service. For this amount of money, the product needs to be reliable or have an actual reliable and timely customer service help desk. Use a different company if you are in healthcare and need reliable methods of prescribing.

Very organized and useful. Customer services was excellent when setting up new physicians. The department walked me through every step of the way.

I appreciate that as an administrative user, I have access to all patient and pharmacy information I need in order to support our physicians. The detailed information is helpful in knowing not only if a prescription was sent to pharmacy but am also able to see pending prescriptions which may be written but unsigned.

The prior auth system is not always consistent. I am not sure if this is a soft ware issue or if only certain pharmacies and insurances are contracted to do this. It would be nice to process all prior auths in one system.

Ease, safety, and secure e prescribing.

The interface is intuitive and easy to use. It can be used from any computer, iphone, or ipad. It has patient medication, health history and does a good job at pointing out drug interactions between providers. It has easy, secure prescribing for controlled substances.

The iphone/ipad app was slow but they seem to have corrected this flaw with their new mobile app. In the past there were too many "flip through screens", but the new interface seems to have corrected this also.

Dr. First is intuitive and makes using e-prescribing easy.

Dr. First is easy to use for prescribing and for checking the controlled substance database.

Dr. First does what it needs to do. My next request would be to integrate checking controlled medication databases from neighboring states, which we need to do in my practice.

Absolutely horrible!

It fulfills a requirement for electronic prescribing

Everything. Routinely does not work. Support is awful, when they do help it has taken up to 4 hours to fix. Routinely gives you errors. I simply cannot say enough bad things about this software or this company. Avoid at all costs!

Frustrating and despicable customer service.

It occasionally works but not enough that I would recommend it to anyone.

Customer service nearly ZERO. Called multiple times and hold time is 1 hour minimum. Still unable to speak to a human being. Email support very slow and takes several hours. And their answers were not helpful and did not solve my problem. This is very frustrating when you are relying on their service to prescribe medications to your patients.

It is easy to use and navigate when sending prescriptions.

Sometimes the prescription don’t submit to the pharmacy (even though you’ve put in password for it to send) it will go instead to a prescription report tab and be waiting there for you to input your password in again and then resubmit. Also patients will call pharmacy and the pharmacy said they never got the script even though Rcopia has a time stamp of when it was delivered. This happens a lot so I’m beginning to think it’s the program not the individual pharmacies.

Awful! There is literally no customer support. They don't answer the phone or respond to "support" emails.

It's relatively inexpensive. Beware...you get what you pay for.

The software is unreliable. We haven't had service for 3 days.

Pharmacies haven't adopted eRx enough yet to make this efficient. We receive too many calls back from patients where pharmacies haven't received the eRx or the pharmacy doesn't accept eRx (even though the Surescripts database provided to DrFirst indicates the pharmacy is accepting). As such, patients are left standing in pharmacies for meds that haven't been prepared. My office has to repeat work done during the patient's visit. It wastes time for the patient, doctor, and office staff. Paper prescribing is far more reliable and efficient. Prescribing Controlled Substances (EPCS) is even more unreliable. It's nothing more than a glorified secure e-mail service, but the e-mails often don't arrive!

Tech support is minimally useful when it comes to the structural issues that pharmacies aren't fully participating.

Very time consuming, difficult to manage rx renewals and denials

clinical staff burden was lifted. The Prescribing Provider can do Prior Authorization at the time rx is written

Clinical staff does not have access to unmatched rx renewals, medications are all lower case, you can not organize meds by category, only alphabetical.

Terrible

Nothing I haven't gotten on system yet.

Second time trying after several months to get this going. Going on day 4 and nothing but headaches.

The price is reasonable and overall it is easy to use. It is compatible with most EMR systems as well

The customer support can be difficult. It took our practice a while to get started with it. There were a few glitches in the beginning but worked out