DrFirst Rcopia-MU is a cloud-based medication management solution that helps hospitals and other enterprises to monitor patient medication and safety.
The “e-prescribing” feature aims at creating an electronic prescription which helps in providing information related to pending renewals and scripts, patient information, active medication and more. In case there is any error, the solution warns the prescribers by sending alerts.
The solution offer speciality specific products which are designed for physicians, hospitals and vendors that help in managing patient information and medication details. Backline helps in managing processing renewals, pending scripts and coordinating patient information.
The Patient advisor helps in accessing patient condition and designing health education tools as per the requirement. The Rcopia includes the database for patient medication history, medicines the patient is consuming and other functionalities.
The solution is HIPAA compliant. Support is available via phone and email.
Adam from Amesbury Psychological Center, Inc.
Specialty: Psychiatry & Psychology
Good E-prescribing system as long as you don't need to contact support.
I have worked with this company since their inception. In the beginning, they were amazing and helped us through any problems we had. Now, they do not respond to tickets, do not follow up on them, and literally cannot fix problems with their reporting systems. Do not think you will be able to meet meaningful use while using Dr. First because that is all a lie. They even have a scam where they get you to pay them and then "guarantee" for a huge fee that you will meet meaningful use. Well, low and behold we spent over a year trying to fix one report and missed meaningful use for 2 providers because of their system. Now, they have the worst customer service of any major company I deal with. They hire tech support people that I know more about the Drfirst system than. I cannot wait to get away from these guys as they are making a bad name for electronic prescribing in general. Recently, one of our Dr's ability to use their patient dashboard stopped working so he was unable to provide patient education on Dx or Drugs he was prescribing and their support teams answer was to spend over an hour on the phone with me describing the problem and then never ever issuing any type of follow up or fix. We have now started to use these features within our EHR so we do not miss out on Meaningful use dollars that our clinic is counting on to survive in a very difficult marketplace. If you ask for a supervisor they will literally hang up on you eventually. Nobody in customer support ever has a supervisor that is available and although they say someone will call back they never do in any way shape or form.
If you have other options, I suggest you consider them.
Bruce from Friedmanhealth
Specialty: Mental & behavioral health
Pharmacies haven't adopted eRx enough yet to make this efficient. We receive too many calls back from patients where pharmacies haven't received the eRx or the pharmacy doesn't accept eRx (even though the Surescripts database provided to DrFirst indicates the pharmacy is accepting). As such, patients are left standing in pharmacies for meds that haven't been prepared. My office has to repeat work done during the patient's visit. It wastes time for the patient, doctor, and office staff. Paper prescribing is far more reliable and efficient. Prescribing Controlled Substances (EPCS) is even more unreliable. It's nothing more than a glorified secure e-mail service, but the e-mails often don't arrive!
Tech support is minimally useful when it comes to the structural issues that pharmacies aren't fully participating.
I would recommend holding off until more pharmacies are on board.