--- title: "eClinicalWorks Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of eClinicalWorks. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if eClinicalWorks is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/eclinicalworks-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Electronic Medical Records Software](https://www.softwareadvice.com/medical/electronic-medical-record-software-comparison/) / [eClinicalWorks](https://www.softwareadvice.com/medical/eclinicalworks-profile/) / eClinicalWorks Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/eclinicalworks-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/eclinicalworks-profile/alternatives/) # eClinicalWorks User Reviews ## Reviews summary - Overall rating: 3.3/5 - Total reviews: 396 ### Secondary ratings - Ease of use: 3.3/5 - Customer support: 2.8/5 - Value for money: 3.0/5 - Functionality: 3.4/5 ### Rating distribution - 5 stars: 116 reviews (29%) - 4 stars: 97 reviews (24%) - 3 stars: 65 reviews (16%) - 2 stars: 46 reviews (12%) - 1 star: 72 reviews (18%) ### Most mentioned pros - It’s a powerful system that can support both clinical and operational workflows, but it requires time, training, and customization to get the most value out of it. - eClinicalWorks is a comprehensive all-in-one system that supports EHR, practice management, and patient engagement. - Once optimized, it works well for high-volume practices and helps streamline documentation and daily operations. ### Most mentioned cons - Sending medications and prescriptions is a bit challenging when a change or update to a patient chart occurs. - Ecw have no idea what they are doing there updates make work for providers and nurses, they NEVER FIX THE ISSUES always responding with the stupidest responses there are units of measure, and documentation needed for PGIP and insurance audits ECW operated with alot of IT'S not once has there updates been making it about medical updates, the worst EHR! - eCW was slowly killing my practice. Once I decided to leave them, they provided me with my patient record in a format that no one was ever able to access. ## eClinicalWorks customer reviews Showing reviews 1-25 of 396 (page 1). ### The Cadillac - Overall rating: 5/5 - Reviewer: Kristin H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered I have had the best experience working with eCW and wish all RCMs could work just like this one!!!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros eCW is the Cadillac of softwares! It works so well in every single way. It has fantastic patient management and revenue cycle management. Working denials and posting claims is a breeze. It gives you easy views of a patient's chart and unpaid claims. #### Cons There is just about nothing that is a dislike with eClinicalWorks. It is my favorite RCM software to use. #### Vendor response Thank you for your positive review. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. Replied April 2026 --- ### 4 out of 5 Stars - Overall rating: 4/5 - Reviewer: Brandon M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I am satisfied with my many years of using eClinicalWorks. I do think it’s a great electronic health record but it could be improved upon and updated. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The user interface is especially easy to learn and use for daily charting and schedule management. The color coding really helps as well. #### Cons I don’t like how there are too many clicks to get to certain areas of the portal. Ease of access is there but it could be improved upon. #### Reasons for switching to eClinicalWorks The cost was better and the user interface was just better and easier to learn and use. It was easier to navigate and acclimate to. #### Vendor response Thank you for your feedback. We appreciate you taking the time to share your positive experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. Replied December 2025 --- ### Still needs some work - Overall rating: 4/5 - Reviewer: Sally G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've been using eClinicalWorks for almost 2 years now and not much has changed. It needs to be a little more user friendly and have more features and ways to do/search/view things. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros They updated a few things for our company, like a different way to see provider's schedules which is a lot more comfortable and easy. #### Cons It still needs some work and more options, specially when searching for a patient's chart. It should be easier for people who work on reports and have to go through a lot of charts in a short period of time. --- ### Flexible EHR for High-Volume Practices - Powerful Once Optimized - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with eClinicalWorks has been positive. It’s a powerful system that can support both clinical and operational workflows, but it requires time, training, and customization to get the most value out of it. Once properly configured, it becomes a strong tool for managing patient care, documentation, and population health initiatives in a busy practice. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros eClinicalWorks is a comprehensive all-in-one system that supports EHR, practice management, and patient engagement. The customization, especially Smart Forms and workflow tools, allows you to tailor processes to your clinic. Once optimized, it works well for high-volume practices and helps streamline documentation and daily operations. #### Cons The system has a steep learning curve and can feel overwhelming at first. Some workflows are not intuitive, and reporting/data extraction can be limited without advanced configuration. It often requires ongoing optimization and training to fully maximize its capabilities. #### Vendor response Thank you for your positive review. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. Replied May 2026 --- ### ECW Review - Overall rating: 5/5 - Reviewer: Tiffany W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been very good. The system is easy to navigate and learn. They have an excellent training section. The help desk is very quick to respond anytime I've had an issue or a question. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's very user friendly. I like that you can access both medical and admin information at the same time #### Cons The inability to send in office messages attached to a patient's chart. I would like to be able to send a message to a provider regarding a patient and have it attached to the patients chart #### Reasons for choosing eClinicalWorks Features, ACOG OB charting, cost effectiveness, ability to integrate with other systems we are currently using #### Reasons for switching to eClinicalWorks ADMD did not have ACOG OB charting option #### Vendor response Thank you for your positive feedback. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. Replied July 2025 --- ### Run, don't walk AWAY from eClinical Works - Overall rating: 3/5 - Reviewer: Dawn L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Too many promises, and not enough follow through on very basic requests. The Customer Service reps are obsessed with closing tickets (it must be how they are monitored and bonused) that it doesn't matter if the issue has been resolved, the ticket is going to be closed. They tell you to open a new one and start all over again if something doesn't work #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I don't have many pros about eClinicalWorks, other than it integrates with other platforms so we can have a functional EHR/PM system since it can't stand alone. #### Cons eClinical Works is an EHR, but not one of the best in my opinion. During the sales process, so many things were promised, and yet, never delivered. Customer Support is non-existent, and when you do get help, you can barely understand them because of the language barrier. Its Reporting functionality is dismal, at best. It is unable to capture the most basic data to track KPIs. We can't even run a decent no-show report, which is an industry standard report. #### Reasons for choosing eClinicalWorks We chose eClinical Works due to the promise that we could customize our exam views... turns out, we could not. #### Vendor response Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. This is not the level of service we strive to provide, nor is it the norm for our customers. Since we don’t have your contact information, would you mind reaching out to us at the email provided? Replied December 2025 --- ### Definitely not for neurology or any outpatient practice - Overall rating: 1/5 - Reviewer: Aamr H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered absolutely awful, they take 6 weeks to give you your data after charging 950 and give it to you such that you have to be an expert to download it . Right now they want to charge all my 9 providers while we are waiting for medical records even though there is no contract obligations, they will try to nickel and dime everything... very traumatic experience being with them. I am so much happier with my new company #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Absolutely nothing, they run on some apparent previous popularity. i dont know of one person who is actually happy with it. They try to sell to hospitals because doctors hate it. #### Cons i have finally switched, they took 3 months and lots of problems letting me go including offering to cut down the price by more than 50%. Be aware, they not only charge but also take a larger cut from the credit card company , labs , radiology to connect the software so those guys charge you more. #### Reasons for choosing eClinicalWorks friends said to try this but it was a super bad idea. I really regret it #### Reasons for switching to eClinicalWorks Too expensive as athena charged a percentage of my practive #### Vendor response Thank you for taking the time to provide your feedback. We want to learn more about your situation. Please email us at ecwcares@eclinicalworks.com. Replied February 2026 --- ### Very dissatisfied - Overall rating: 1/5 - Reviewer: Satnam S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Not user-friendly at all. You have to know everything to find everything. Can't save things on the go #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. I had problem after problem since its installation. One of the worse product in the market. Unfortunately change is very difficult. #### Cons Switching over to ECW was the worst mistake I have ever made in my life. ECW is a pile of patchwork accumulated over last few decades. Every time there is upgrade there is a new problem I have to start fresh #### Reasons for choosing eClinicalWorks stupidity. Didn't search enough at that time #### Reasons for switching to eClinicalWorks Same kind of issues. But charting was much easier #### Vendor response Thank you for sharing your feedback and for your honesty regarding your experience with eClinicalWorks. We are very sorry to hear about the frustrations you’ve encountered and understand how challenging it can be when a solution does not meet expectations. Your feedback is extremely important to us, as it helps identify areas for improvement and ensure a better experience for all users. We would appreciate the opportunity to connect directly and address your concerns in detail. Please rest assured that our team is dedicated to supporting you and resolving the issues you’ve experienced with upgrades, usability, and system functionality. To assist you further, we invite you to contact us. Replied September 2025 --- ### Not worth using - Overall rating: 1/5 - Reviewer: Joe C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Negative. That's the way i would describe my experience. Having been a PA for the past 6 years, i can honestly say it has made my job harder. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros There have been few pros to ECW. The 1 thing i do appreciate is the patient portal is relatively easy to access for both the provider and the patient. #### Cons I would describe ECW as being too "clicky." It takes multiple clicks to achieve simple tasks. Sending medications is a nightmare, doing something as simple as changing a pharmacy to send a medication takes 10 clicks. The interphase is simple not comparable to a larger network like Epic. The mobile app is a nightmare, dictation is slow. #### Reasons for switching to eClinicalWorks New job swtiched to a new system. ECW is signficantly cheaper and still not worth the money --- ### eClinical Works review - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I think that once you get the hang of it, then it seems to be robust but I also think there is TOO much information and steps to make it user friendly. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros There is a lot of information in one place on the dashboard and the color coded schedule makes it easy for users to identify open appointments at a glance. #### Cons You can only have 1 user at a time in the patient profile which doesn't help for training purposes. Also, the dashboard is very busy. #### Vendor response Thank you for sharing your experience. To better understand your situation and assist you, please email ecwcares@eclinicalworks.com with your practice name, role, and a summary of your suggestions. Please don't include any sensitive or patient information. Replied March 2026 --- ### Designed with you in lind - Overall rating: 5/5 - Reviewer: Courtney C. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This product has reshaped the way operate. Its state of the art features has a huge impact on our daily operations. Experience has been game changing #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly, effective, efficient, consolidates everything in one place, designed with you in mind #### Cons I would love to have a mobile application of the product. That would allow access on the go as an additional option. #### Vendor response Thank you for your positive feedback. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. Replied May 2025 --- ### Buy eClinicalsWorks Now - Overall rating: 5/5 - Reviewer: Elizabeth G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like most about eClinicalsWorks is the Accessibility’s of it. I liked how it was easy to learn when trained. #### Cons What I liked least about eClinicalWorks is not being able to see patient records from different outpatient providers. #### Vendor response Thank you for your positive feedback. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. Replied June 2025 --- ### There is better software - Overall rating: 1/5 - Reviewer: Mohammed M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Subpar in comparison to other software like EPIC. #### Ratings breakdown - Ease of use: 1/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros Templates notes. They are easy to use and convenient. #### Cons • Very difficult user interface • Difficult to locate notes and other encounters from previous visits --- ### the best of the best - Overall rating: 5/5 - Reviewer: Cheyenne R. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I love eClinical Works! It is such a great program, and it offers so much that makes my day-to-day amazing! My favorite part? Prescribing non-controlled substances through the provider's names on eclinical works. It saves me so much time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros seriously, it's one of the best medical record/scheduling programs. I have had such wonderful experiences with it! #### Cons It does take a minute to log into which kinds suck but it's not awful #### Vendor response Thank you for your positive review. We value your feedback and are glad to hear that your experience with us met your expectations. Replied March 2025 --- ### This is not your best option - Overall rating: 2/5 - Reviewer: Nazanin F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The notes are structured nicely, with PMH, SH, etc on the left hand column and everything you care about nicely centered. There are a couple of "sticky notes" on top of the chart that allow you to write personalized notes about the patient (like their hobbies, grandchildren, etc) that does not become part of the note. It is fairly easy to schedule a patient and visualize the schedule both as a list as well as in blocks. #### Cons -The customer support is non-existing. You can try asking for many things and their response will always be: "it cannot be done". Meanwhile your medical assistant figured out how to do it by googling the issue while you were wasting your time talking to the tech support. This conditions you never to call customer support. -The system is very complicated. It has many features, bells and whistles, and many of them could be useful to you, but you will never figure it out because 1) there is no customer support; and 2) you don't have the time to surf the web all day for your answer. -There are too many unnecessary clicks for EVERYTHING you do. Some of the clicks were recently added because eCW has been in legal hot waters with the government and they are trying to cover their asses. You cannot opt out of these clicks. It can take 11 clicks to refill a medication. 5 clicks to forward lab tests to another physician. All these clicks are costing you money because you could have seen at least one more patient a day if you were more efficient. -They abruptly and unexpectedly update the program and ALWAYS end up breaking a few features that were working fine before. Then you or your staff will have to spend countless hours on the phone trying to get these things fixed. -They absolutely don't care about their customers. Any complaint you have will fall upon deaf ears. -This system is designed and maintained by a bunch of computer geeks in a lab without any concern for those who use it. #### Reasons for choosing eClinicalWorks Using eClinicalWorks is like being stranded in a tumultuous and endless ocean without a paddle or compass. Sure you have a dingy, but it has a hole and is sinking. I initially chose eCW a few years ago switching from another EHR that was too basic but in retrospect had customer service that at least tried to help. Initially, despite the horrible customer service, it was ok. In the past couple of years, and probably because of all their legal troubles, they have changed it to something that is simply not usable for anyone looking for functionality and efficacy. As difficult as changing an EMR is, I am now in the process of changing to another system, hopefully for the last time. #### Vendor response Hi Nazanin, we're sorry your experience didn't match your expectations. We value customer feedback and how we can improve and better support you in the future. With that being said we do ask that practices open support cases here https://bit.ly/1YL2Hnj or reach out directly to their Strategic Account Managers (SAM) when they do have any problems or questions. We would like to ask that you reach out to your SAM with these problems so they may be addressed. Replied August 2021 --- ### Never used more glitchy software, nor a more poorly designed UI in my life. - Overall rating: 1/5 - Reviewer: Robert L. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used other for more than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered The owners/managers of this company need to sell to new managers who can overhaul the entire operation. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Ostensibly offers many features, from an integrated EMR/PM system to registration kiosks, etc... Once the kiosk app became functional (took months...see below), we were able to decrease our reg desk staff. #### Cons 1. As others have stated, the initial 5 day training period was mostly used by their staff to fix their own glitches and get the the software to a base functional state. 2.5 of the 5 days training period was used to fix things like scripts which simply didn't work. So much of the provider training time was a total waste. we were than charged additional money to have them come back and spend more time with us. 2. Content is not provided. We were told the system can be used for urgent care. after all, one fo the largest chains int he country uses ECW. They didnt tell us that chain spent a significant amount of time and money customizing the system to suit the urgent care need. 3. ECW is unable to provide suggestions for how their software should function in an urgent care environment. asking them which flow would be ideal for their software is a useless question. 4. Their software was designed by folks who have never heard of UI/UX or Human factors. As others have noted there is not a consistent use of symbology between screens. There are often multiple ways to do the same function on one screen. Sometimes the label "close" means one thing on screen but another on another screen. 5. tech support is obscene. We were unable to unfavorite certain meds form our list. It took them weeks to months to figure out why. 6. Multiple sections of the software are labelled "procedures". one area results in a CPT code being auto listed on the billing screen; one area does not. Many other illogical quirks exist as well. Good luck trying to teach every new provider these types of quirks. 7. If you are an RCM customer, many of the features they use to market themselves are simply non functional. Patients of RCM clients cant use the patient portal to make payments since as an RM client, the software does not correctly send balance data to the portal. But if you call the "portal department", they are unaware of this problem. The web based version of their software to this day (early 2019) does not receive correct balance information for patient accounts. So, even if the providers and the medical assistants use the web based version, you still have to maintain the desktop version for the front desk staff. The UI is totally different between the two systems, so you effectively have to train your staff on two different systems. Ridiculous. 8. Their entire development team and tech support team is in India. Consequently, we had to spend significant time fixing the kiosk application since literally every screen in the app had typos, grammatical mistakes and phrases thats imply didn't make sense. I screen capped them to have proof. They simply didn't understand why i couldn't use the kiosk app as it was delivered to me. This means they never even bothered to have one of their US based staff look at the product before it was released. 9. They wanted to change the pricing scheme in the middle of our contract due to legal issues they had in NY. So, they changed it in their favor without discussing it with me. Their financial analyst then used seasonal data, and ignored the peak season in doing so, to justify their new price. Had they been intellectually honest and used a full year of data, it would have altered their conclusion about what the new pricing scheme would have cost me. Dishonesty like that has no excuse. 10. Despite asking them if the price we would be paying for the software included everything as an RCM customer, and them replying yes, they then proceeded to charge me hundreds of dollars extra for each provider per year to use the escript controlled substance feature. So yet Another set of conversations resulted in a reduction in price for a period of time. 11. Can't even count the number of conversations I've had with tech support, their own billing dept, as well as their practice liaisons who knew nothing about urgent care. I want the year of my life I've spent with them on the phone back. --- ### No enough space to write down all the complaints about this software and their support staff - Overall rating: 1/5 - Reviewer: Robin H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered Troublesome from the start. Training was awful and we paid for 2 separate training classes for our employees. They were charging us for things that they didn't even have set up. We finally hirer an IT/Rn person that could help us with this program. Our employee is constantly telling ECW tech people what they need to do because they have no clue and we don't have the access to make the changes. We asked ECW many time to open our system so we can do what we need to and they stated that we would have to pay an additional $7000 to $10,000. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Don't know because this technical staff has no idea what they are doing not to mention all the things they've messed up like making our doctors templates disappear, to reporting our MIP's to the government incorrectly. We have everything documented and screen shot and will be turning over our findings to the Dept. of Justice and Health and Human Services Office of the Inspector General. Along with the Attorney General of the Justice Departments Civil Division. #### Cons This is our breaking point when ECW employees do not know how to do they're jobs and now has affect the reputation of our Surgeons by reporting our MIP's to a government office as a group when we were clearly supposed to be reported as individual doctors. So instead of our MIP's score being above 90 on all our doctors they are now publicly score as 7.17. This will now not only make us lose money we should have received from the government but can actually cost us money on our reimbursements. We have spent all morning on the phone with QPP to try to correct this error and are getting no support for ECW. We have tried all morning to reach out to people at ECW and no one will take our call. WE ARE NOW TALKING THIS IS OUR SURGEONS REPUTATION TO ARE AFFECTING!!!!! #### Reasons for switching to eClinicalWorks Because the last idiot Practice Administrator here felt she needed to change all our vendors in the short time she was here. But I figure it was also because we were sold a bill of goods for the MIP's program starting AND ECW WAS SUPPOSED TO BE THE ANSWER. --- ### You can get by with it but it is plagued with unhelpful support, errors, and out-dated - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Not satisfied. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros You have the ability to do most things you need for medical practices. You can schedule patients, upload documents, run reports, bill and make claims, submit claims electronically and through paper printing, fax, e-prescribe, make telephone encounters, keep user logs, etc. It is an overall all-comprehensive product. #### Cons There are so many glitches it is pretty ridiculous. We are always playing catch up to fix numerous things that goes down. There is never a 2 week period where everything is running smoothly. The technical and customer support is also weak. They do a good job of getting back to you most of the times, but it takes them quite a bit of time to figure out what is wrong and fix it. Not only that, but communication is a bit tough as I believe most service technicians are located out of country and have heavy accents. ECW also charges you for so many add-ons that it gets to get ridiculous. They push their products and interfaces so that you need to pay them more than the monthly base. Also, ECW is starting to get out-dated and behind. When we first signed up with ECW about 14-15 years ago they were top of the line. But they have quickly fallen behind all the other electronic medical records systems that have started. It has been frustrating trying to keep up, especially because of all the new medical record regulations government has been pushing. ECW is also not friendly with other databases. If you need to submit certain information and electronic secure messaging, you can only do so by forcing the other party to sign up for ECW's communication system which of course no one wants to do. Also, if you try to switch out of ECW, all the data in ECW cannot be transferred easily. They purposely make it hard for you to switch out and hard for anyone to work on tech. I'd say skip. --- ### Customers are NOT the number one PRIORITY - Overall rating: 2/5 - Reviewer: April H. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2017 - Review source details: This review was submitted organically. No incentive was offered Over all the system is easy to navigate. The look and feel of the product are very pleasing. If I could have my old, local technical support back, I would highly recommend this product, but due to the past 3 years of terrible customer and technical service, I'm reluctant to refer other clinics to this product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Integrated system. Easy to maneuver from the front office to back office features. Many new enhancements over the past 10 years. "Trying" to stay up to date with moving target of healthcare. #### Cons Technical support is lacking immensely. The techs are more concerned about closing your "help desk ticket" than really helping you solve your issues. eCW states they are a Meaningful Use Certified EHR but have left their existing customers of almost 10 years in the dust when they discovered a programming error. Now clinics will be penalized 3% in Medicare payments in 2018. Report features are lacking. As of recently, they nickel and dime you for every new feature, upgrade, and/or request, such as interfaces, customized reports for all the government mandated programs, enhanced dashboards, etc. Communication with their customers, or lack there of, is very frustrating. eCW believes posting critical information on a website is "sufficient enough." When you're going to shut down the entire system for 3 days with no access or you tell your customers they're meeting meaningful use and then 7 days before the end of the reporting period eCW "discovers" their system is NOT reporting right, this should be important enough information to communicate directly to the customers, right? Nope, eCW posts the information on their website and "hopes" you log in a read the paragraph in a timely manner. NOT acceptable in my eyes. Mountains of improvement in customer service. --- ### Terrible Experience - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Horrible #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Lots of features but sometimes less is more and it becomes cumbersome and time consuming. #### Cons Tech Support ALL out of India. They don't tell you this when you purchase. Tech support can't speak English well thus a terrible language barrier and EVERY phone call with them takes a minimum of 45 minutes due to this so you lose tons of time thus revenue. Tech Support Horrible and no one knows what the other one is doing or has done. Let me say that again, TECH SUPPORT HORRIBLE. Plus didn't seem to fix anything. Glitchy and lost documentation on several occasions requiring re-entering. RX Printing did not work right the entire time we had them (2 years) MIPS reports was not done by them as we were told and they had to walk us through doing all the reporting ourselves. You have to pay for extra training. The training we recieved or 5 days was all the trainer fixing glitches and little training was possible. Data migration from eclinicals was a nightmare. We couldn't wait to change EMRs. --- ### Most awful product I’ve ever used - Overall rating: 1/5 - Reviewer: Scott I. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered I’ve been in the medical practice, my own practice, for 20 years. We see 500 patients a day, and use their program as best we can. It is completely and totally worthless. You cannot manipulate the format of your notes, you cannot call customer service and get help. They have no idea how do use iPads. Literally, at the end of training, I asked the trainer if they were going to show me how do use the iPads. Flat out, they said to my face, we don’t know how to use those. They were the ones that told me to buy the iPad because they were iPad/cloud-based. These people are trash. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Most awful product I’ve ever used. There Is absolutely nothing about this project/product I like. #### Cons Customer service is atrocious. We call them, they call us back whenever. We put in tickets, they call us back whenever. This piece of junk has no ability to adjust templates/the way It’s scribes the note. If you would like to manipulate it at all, you better get a word-based program. They have no idea how to use iPads, we bought thousands and thousands of dollars of iPads, and they have no idea how to use them. They launch, most recently just a couple of days ago, apps that don’t work. And then they have no idea how to help you. This company is absolutely atrocious. #### Reasons for switching to eClinicalWorks Trying to go to the cloud --- ### eCW benefits and quirks - Overall rating: 2/5 - Reviewer: serge g. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered It is advertised as intuitive, but is not. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros helpful to order labs, imaging and connect to diagnoses. ICD 10 generator useful, adequate with notes section as well To document onset and work up. #### Cons Unfortunately, physical exam, and review of systems not easily built from scratch while interviewing the patient, but is template driven. The developers frequently change the lay out, and appearance, without enhancement of functionality. Each update creates new problems. For quality measures and health maintenance, these are not brought forward easily, it is manual . no built in suggestions for health maintenance are included. Many patches, quirky. I am not sure a physician or provider is being queried for improvements. frequent freezing of program. #### Reasons for switching to eClinicalWorks Job change. DOCUTAP did not have a good health maintenance piece but had an easily built physical and review systems on the fly, at the point of service. --- ### eCW hates clinicians - Overall rating: 1/5 - Reviewer: Brian C. - Industry: Medical Practice - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered My notes can be seen and read outside of a paper chart. Other than that, not much #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Notes are typed, so they are legible. Supposedly, the billing function is useful,however, my group does not use this. #### Cons -Very slow to startup, and uses a lot of resources on your desktop computer -Too many clicks -Too easy to make mistakes and lose work (where did my 5 paragraph note go?!) -Not easy to customize -eCW often generates medical errors -interface is terrible--why can I only see 5 lines of typed text at a time? Why are there 5 buttons on a view that are all labeled the same thing? (No...use the "scan" button in the upper left,not the lower right) --too many mandatory fields that are not relevant (I just want to see his past vitals...I don't want to enter a pain score right this second...) --low quality document and photo uploads (I think that's a wound...but it's so pixelated) --Easy to lose formatting in templates (if you click here, it's ok, but if you click over there, then all hell breaks loose) --Anything that is not done in a billable visit has to be done in a telephone encounter --E prescribe module is difficult to use and not consistent. (Sometimes you can type in a box, sometimes you have to click on a little number pad, the options for prescribing are in a weird order (alphabetical, ordinal), complex dosing, like a prednisone taper cannot be done.) --- ### Okay system for smaller practices - Overall rating: 4/5 - Reviewer: Melissa B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was workable for a small office, but I would prefer spending more money on something that is more functional with large healthcare system communication and records access. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It’s not super fussy, and you’re able to set it up for use along with other systems. #### Cons It’s not a super intuitive system, a little clunky in its navigation, and I often question how to perform certain functionalities. --- ### Great Sales Pitch......Lots of Promises...Very Deceiving Software - Overall rating: 2/5 - Reviewer: Kris B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered "None of us is slower and more ineffective that all of us combined at the same time". This is there approach. Rarely is any one employee at eCW willing to take ownership of an issue. It's never their department, their job, their scope...especially when it comes to shining light on the many issues eCW has and talking about how they did not uphold their end of the contract. Radio silence and a healthy round of the blame game. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros Patient Portal works well. The PP trainer was attentive and professional. #### Cons Empty promises about customization and work-arounds. These work-arounds are only appropriate if they allow you to continue to see patients in the manner you think is best and if it allows you to chart in a logical fashion that fits your practices needs. Just because there is a work-around does not meant that you've solved the issue of the practice and limitation of the software. #### Reasons for choosing eClinicalWorks We were told by the individual that gave us a product Demo that the software was fully customizable. If your standards for charting are low, if you're not creative or if you chart in SOAP note fashion exclusively (and probably a combination) then you might stand the chance of liking this software. In addition, if you have a larger practice with a billing, I.T., training department(s) then you might be able to solve problems. Not us. We are small and just need for it to work. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/eclinicalworks-profile/reviews/?page=2) --- eClinicalWorks Reviews, Pros and Cons - 2026 Software Advice