--- title: "eClinicalWorks Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of eClinicalWorks. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if eClinicalWorks is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/eclinicalworks-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Medical Scheduling Software](https://www.softwareadvice.com/medical/patient-scheduling-software-comparison/) / [eClinicalWorks](https://www.softwareadvice.com/medical/eclinicalworks-profile/) / eClinicalWorks Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/eclinicalworks-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/eclinicalworks-profile/alternatives/) # eClinicalWorks User Reviews ## Reviews summary - Overall rating: 3.3/5 - Total reviews: 396 ### Secondary ratings - Ease of use: 3.3/5 - Customer support: 2.8/5 - Value for money: 3.0/5 - Functionality: 3.4/5 ### Rating distribution - 5 stars: 116 reviews (29%) - 4 stars: 97 reviews (24%) - 3 stars: 65 reviews (16%) - 2 stars: 46 reviews (12%) - 1 star: 72 reviews (18%) ### Most mentioned pros - It’s a powerful system that can support both clinical and operational workflows, but it requires time, training, and customization to get the most value out of it. - eClinicalWorks is a comprehensive all-in-one system that supports EHR, practice management, and patient engagement. - Once optimized, it works well for high-volume practices and helps streamline documentation and daily operations. ### Most mentioned cons - Ecw have no idea what they are doing there updates make work for providers and nurses, they NEVER FIX THE ISSUES always responding with the stupidest responses there are units of measure, and documentation needed for PGIP and insurance audits ECW operated with alot of IT'S not once has there updates been making it about medical updates, the worst EHR! - eCW was slowly killing my practice. Once I decided to leave them, they provided me with my patient record in a format that no one was ever able to access. - Sending medications and prescriptions is a bit challenging when a change or update to a patient chart occurs. ## eClinicalWorks customer reviews Showing reviews 1-25 of 396 (page 1). ### The Cadillac - Overall rating: 5/5 - Reviewer: Kristin H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered I have had the best experience working with eCW and wish all RCMs could work just like this one!!!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros eCW is the Cadillac of softwares! It works so well in every single way. It has fantastic patient management and revenue cycle management. Working denials and posting claims is a breeze. It gives you easy views of a patient's chart and unpaid claims. #### Cons There is just about nothing that is a dislike with eClinicalWorks. It is my favorite RCM software to use. #### Vendor response Thank you for your positive review. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. Replied April 2026 --- ### 4 out of 5 Stars - Overall rating: 4/5 - Reviewer: Brandon M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I am satisfied with my many years of using eClinicalWorks. I do think it’s a great electronic health record but it could be improved upon and updated. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The user interface is especially easy to learn and use for daily charting and schedule management. The color coding really helps as well. #### Cons I don’t like how there are too many clicks to get to certain areas of the portal. Ease of access is there but it could be improved upon. #### Reasons for switching to eClinicalWorks The cost was better and the user interface was just better and easier to learn and use. It was easier to navigate and acclimate to. #### Vendor response Thank you for your feedback. We appreciate you taking the time to share your positive experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. Replied December 2025 --- ### Still needs some work - Overall rating: 4/5 - Reviewer: Sally G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've been using eClinicalWorks for almost 2 years now and not much has changed. It needs to be a little more user friendly and have more features and ways to do/search/view things. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros They updated a few things for our company, like a different way to see provider's schedules which is a lot more comfortable and easy. #### Cons It still needs some work and more options, specially when searching for a patient's chart. It should be easier for people who work on reports and have to go through a lot of charts in a short period of time. --- ### ECW Review - Overall rating: 5/5 - Reviewer: Tiffany W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been very good. The system is easy to navigate and learn. They have an excellent training section. The help desk is very quick to respond anytime I've had an issue or a question. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's very user friendly. I like that you can access both medical and admin information at the same time #### Cons The inability to send in office messages attached to a patient's chart. I would like to be able to send a message to a provider regarding a patient and have it attached to the patients chart #### Reasons for choosing eClinicalWorks Features, ACOG OB charting, cost effectiveness, ability to integrate with other systems we are currently using #### Reasons for switching to eClinicalWorks ADMD did not have ACOG OB charting option #### Vendor response Thank you for your positive feedback. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. Replied July 2025 --- ### Flexible EHR for High-Volume Practices - Powerful Once Optimized - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with eClinicalWorks has been positive. It’s a powerful system that can support both clinical and operational workflows, but it requires time, training, and customization to get the most value out of it. Once properly configured, it becomes a strong tool for managing patient care, documentation, and population health initiatives in a busy practice. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros eClinicalWorks is a comprehensive all-in-one system that supports EHR, practice management, and patient engagement. The customization, especially Smart Forms and workflow tools, allows you to tailor processes to your clinic. Once optimized, it works well for high-volume practices and helps streamline documentation and daily operations. #### Cons The system has a steep learning curve and can feel overwhelming at first. Some workflows are not intuitive, and reporting/data extraction can be limited without advanced configuration. It often requires ongoing optimization and training to fully maximize its capabilities. #### Vendor response Thank you for your positive review. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. Replied May 2026 --- ### Run, don't walk AWAY from eClinical Works - Overall rating: 3/5 - Reviewer: Dawn L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Too many promises, and not enough follow through on very basic requests. The Customer Service reps are obsessed with closing tickets (it must be how they are monitored and bonused) that it doesn't matter if the issue has been resolved, the ticket is going to be closed. They tell you to open a new one and start all over again if something doesn't work #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I don't have many pros about eClinicalWorks, other than it integrates with other platforms so we can have a functional EHR/PM system since it can't stand alone. #### Cons eClinical Works is an EHR, but not one of the best in my opinion. During the sales process, so many things were promised, and yet, never delivered. Customer Support is non-existent, and when you do get help, you can barely understand them because of the language barrier. Its Reporting functionality is dismal, at best. It is unable to capture the most basic data to track KPIs. We can't even run a decent no-show report, which is an industry standard report. #### Reasons for choosing eClinicalWorks We chose eClinical Works due to the promise that we could customize our exam views... turns out, we could not. #### Vendor response Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. This is not the level of service we strive to provide, nor is it the norm for our customers. Since we don’t have your contact information, would you mind reaching out to us at the email provided? Replied December 2025 --- ### Definitely not for neurology or any outpatient practice - Overall rating: 1/5 - Reviewer: Aamr H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered absolutely awful, they take 6 weeks to give you your data after charging 950 and give it to you such that you have to be an expert to download it . Right now they want to charge all my 9 providers while we are waiting for medical records even though there is no contract obligations, they will try to nickel and dime everything... very traumatic experience being with them. I am so much happier with my new company #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Absolutely nothing, they run on some apparent previous popularity. i dont know of one person who is actually happy with it. They try to sell to hospitals because doctors hate it. #### Cons i have finally switched, they took 3 months and lots of problems letting me go including offering to cut down the price by more than 50%. Be aware, they not only charge but also take a larger cut from the credit card company , labs , radiology to connect the software so those guys charge you more. #### Reasons for choosing eClinicalWorks friends said to try this but it was a super bad idea. I really regret it #### Reasons for switching to eClinicalWorks Too expensive as athena charged a percentage of my practive #### Vendor response Thank you for taking the time to provide your feedback. We want to learn more about your situation. Please email us at ecwcares@eclinicalworks.com. Replied February 2026 --- ### Very dissatisfied - Overall rating: 1/5 - Reviewer: Satnam S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Not user-friendly at all. You have to know everything to find everything. Can't save things on the go #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. I had problem after problem since its installation. One of the worse product in the market. Unfortunately change is very difficult. #### Cons Switching over to ECW was the worst mistake I have ever made in my life. ECW is a pile of patchwork accumulated over last few decades. Every time there is upgrade there is a new problem I have to start fresh #### Reasons for choosing eClinicalWorks stupidity. Didn't search enough at that time #### Reasons for switching to eClinicalWorks Same kind of issues. But charting was much easier #### Vendor response Thank you for sharing your feedback and for your honesty regarding your experience with eClinicalWorks. We are very sorry to hear about the frustrations you’ve encountered and understand how challenging it can be when a solution does not meet expectations. Your feedback is extremely important to us, as it helps identify areas for improvement and ensure a better experience for all users. We would appreciate the opportunity to connect directly and address your concerns in detail. Please rest assured that our team is dedicated to supporting you and resolving the issues you’ve experienced with upgrades, usability, and system functionality. To assist you further, we invite you to contact us. Replied September 2025 --- ### Not worth using - Overall rating: 1/5 - Reviewer: Joe C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Negative. That's the way i would describe my experience. Having been a PA for the past 6 years, i can honestly say it has made my job harder. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros There have been few pros to ECW. The 1 thing i do appreciate is the patient portal is relatively easy to access for both the provider and the patient. #### Cons I would describe ECW as being too "clicky." It takes multiple clicks to achieve simple tasks. Sending medications is a nightmare, doing something as simple as changing a pharmacy to send a medication takes 10 clicks. The interphase is simple not comparable to a larger network like Epic. The mobile app is a nightmare, dictation is slow. #### Reasons for switching to eClinicalWorks New job swtiched to a new system. ECW is signficantly cheaper and still not worth the money --- ### eClinical Works review - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I think that once you get the hang of it, then it seems to be robust but I also think there is TOO much information and steps to make it user friendly. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros There is a lot of information in one place on the dashboard and the color coded schedule makes it easy for users to identify open appointments at a glance. #### Cons You can only have 1 user at a time in the patient profile which doesn't help for training purposes. Also, the dashboard is very busy. #### Vendor response Thank you for sharing your experience. To better understand your situation and assist you, please email ecwcares@eclinicalworks.com with your practice name, role, and a summary of your suggestions. Please don't include any sensitive or patient information. Replied March 2026 --- ### Designed with you in lind - Overall rating: 5/5 - Reviewer: Courtney C. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This product has reshaped the way operate. Its state of the art features has a huge impact on our daily operations. Experience has been game changing #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly, effective, efficient, consolidates everything in one place, designed with you in mind #### Cons I would love to have a mobile application of the product. That would allow access on the go as an additional option. #### Vendor response Thank you for your positive feedback. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. Replied May 2025 --- ### eClinicalWorks - good - Overall rating: 5/5 - Reviewer: Elizabeth H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I am just grateful that there is a system in place so I am happy to have this product. It is great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how there is finally a system in place to communicate with my neurologist with questions about my visit. #### Cons the booking appointment isn't the most user friendly, so i always have to call to make appointments. #### Vendor response Thank you for your positive feedback. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. Replied January 2026 --- ### There is better software - Overall rating: 1/5 - Reviewer: Mohammed M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Subpar in comparison to other software like EPIC. #### Ratings breakdown - Ease of use: 1/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros Templates notes. They are easy to use and convenient. #### Cons • Very difficult user interface • Difficult to locate notes and other encounters from previous visits --- ### DO NOT EVER BUY THIS SOFTWARE - Overall rating: 1/5 - Reviewer: William S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Eclinical charged me for a nurse practitioner every month for 5 years after she left. They canceled her but they did not cancel the billing. I was unaware as I was not receiving invoices. When I finally got the company to send invoices they were very vague and hard to understand. They are refusing to give me a refund. I canceled another doctor just 2 months ago, and they did the same thing! They charged me for him the very next month after he left. I called them on it, and they said that since the invoice was already paid by direct withdrawal, that I would not get a refund. I immediately stopped their ability to remove money from my account directly #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Functionality: 1/5 #### Pros Nothing. I found out they settled a case with the DOJ for LYING about their product. The entire company is unethical. #### Cons The software has tons of errors. I have to report them individually by opening a ticket via a different web page. Regardless of how obvious the error is, they insist on calling you on the phone and logging into your computer without at least trying to check it out themselves. Then, nothing ever gets fixed. #### Reasons for choosing eClinicalWorks I did not look at others. I should have. I am now. --- ### Simple, effective EMR system - Overall rating: 4/5 - Reviewer: Joelle R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall Eclinical works for basic needs. I preferred Eclinical in the exam room setting for regular visits and check ins. However, for larger appointments, like procedures and IM ejections, etc. it was rather clunky and lacking in certain features. I would highly recommend Eclinical for anyone looking for a simple EMR to manage a small practice. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Eclinical works offers an affordable option for medical practices and providers. Overall the system is fairly streamlined, simple and easy to navigate. It is an "older system," but continues to improve and is effective for the uses we require within our practice. #### Cons I wished that Eclinical offered a better system for procedure documentation and generating of procedure consents and info. We currently make these manually on a PDF document and integrating them in to the system would save time and energy scanning them back in to the system. --- ### Nightmare - Overall rating: 2/5 - Reviewer: James M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered They are 100% offshore support. 98% of the people that call speak so little English that you have no chance of having any sort of meaningful conversation. Every single time we do a patch update it takes 5-7 hours on top of the line hardware. About 50% of the time the patch fails and it takes a whole day or two to get the correct people from ECW on the phone to resolve the issue. They have account managers assigned to clients and they don't do any account management. I am not really sure why that person exist as they provide no value to my clients. Do yourself a favor, do not consider this product. It IS worth it to pay more for a better supported product. If you want to spend countless hours arguing or just trying to get a response then buy this product. Given the current level of support I wouldn't be surprised that they go out of business in the future. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros It was inexpensive, and feature rich when we purchased it in 2010. The ability to self host is great to control the user experience. #### Cons Support, updates, cost. They are changing the way features have worked or been charged for. As a result you are forced to pay for something that was free for years or it stops working. #### Reasons for choosing eClinicalWorks Originally because it was quick to deploy and cost effective. There are not competing products that are cheaper and more reliable. --- ### Progressive EHR with lots of options - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've worked with a number of EHRs (NextGen, Practice Fusion, ARIA, Meditech, Athena) and this has overall been my favorite. Most often the complaint I heard from people was the inability to understand the support reps, but compared to other vendors, issues were resolved more quickly. A lot of the offerings are add-ons and do have a cost, but compared to other vendors, I found them significantly more reasonable and thought the product was a very good value. Overall, it worked well. We were cloud based and had very few issues with the hosting. I would definitely recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Vendor is very progressive in developing new features. For example, we could pull data from home blood glucose meters or fit bits into patient visit notes if the patient linked an account through the portal. Tracking for CCM billing was easy and built into the system. Patient engagement features were great, such as automatically notifying patients that prescriptions were sent to the pharmacy, calling for appointment reminders from the schedule and updating responses directly to the appointment. If you need to notify the entire schedule of a provider absence, it's very easy to automatically send out notifications. Lots of technology options for collecting data including inexpensive check-in kiosks and apps for phones and tablets. Software can be an installed application or web based. The software is very flexible in most cases and there are numerous ways to get from/to anywhere in the system quickly. You can open multiple instances of your login to allow you to document in one chart while viewing something else. Integrated faxing made for one less thing to support/review. #### Cons Reporting on clinical data is not good at all. It's very difficult to search the database and get accurate results on labs/medical history/diagnoses/etc. We tried RCM services early in their existence and found them very unreliable but that was a number of years ago. Updating note sections during a visit could contain a slight delay when clicking between different sections of the note, but not terrible. --- ### Sufficient but lackluster - Overall rating: 3/5 - Reviewer: Andrew N. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. After using the product for 10 years our practice had learned to master the inefficient workarounds to where they have become 2nd nature. Unfortunately, recent server stability issues forced us to look for a new solution. Our hosted platform was eventually upgraded/moved to a more stable server farm however it was too late and the process to replace the software had already began. We eventually migrated to a new solution. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The price? As far as bargain EHRs goes, this is probably front runner, but the industry is lacking in innovation and functionality and this product is no different. Where you save money up front you pay for it by having a lack of features and seemless easy to use workflows. We constantly had to create nonsensical workarounds to achieve an acceptable workflow that was less painful for the providers but made it 10 times more difficult for the staff. #### Cons As a provider, you grade how easy an EHR is to use based on the number of clicks. As an IT professional you are able to assess a software's efficiency based on numerous other metrics. As the later, I can say by far the worst aspect is the number of clicks. With no redeeming qualities to speak having to drill down 5 or 6 menus to get to a patient's documents or financials and then be forced to back all the way out before checking on a 2nd patient's info is maddening. User's are forced to keep 2 instances open so as to not be forced to close a patient's demos/chart if they have to take a call and open a new patient's chart. This of course is explicitly denounced by eCW as forbidden. We do it anyway ... it's the only way. #### Reasons for choosing eClinicalWorks The main reason eClinicalWorks was selected was due to a bargaining agreement between our practice and the nearby (but unaffiliated) hospital with which one of our providers represented. The software was given to us for a significant discount. --- ### What's In Eclinicalworks For You? - Overall rating: 4/5 - Reviewer: Kerri P. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall our company has been well pleased with Eclinicalworks, it has assisted in helping us know what areas need improvement for reporting, organized in one system tasks for tracking, assisting the provider in knowing what is being billed and received, and just changed the way that things are done in our practice. I do agree there are a few hiccups, but as they change a little each month more and more of those minor problems are worked out. Plus if you encounter an issue you can check their website for knowledge prior to creating a ticket and watch a simple self-explanatory how-to video. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Eclinicalworks is an all inclusive software. I love the fact that you can send messages to staff and track whether or not they have worked and the general way the software works. It has a fax inbox, document box, prescription box, and a great way of tracking progress in all areas. #### Cons I will say there are a couple of downsides to using eclinicalworks but the pluses definitely outweigh the minuses. If you have any issues a ticket must be made and you must await a call back for issues to be resolved, and the billing cannot just be batched at the end of every day and billed, each claim must be touched. But the upside to this is that this eliminates errors as you must look at every claim. It does take a little more time but you have fewer errors. --- ### Terrible Experience - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Horrible #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Lots of features but sometimes less is more and it becomes cumbersome and time consuming. #### Cons Tech Support ALL out of India. They don't tell you this when you purchase. Tech support can't speak English well thus a terrible language barrier and EVERY phone call with them takes a minimum of 45 minutes due to this so you lose tons of time thus revenue. Tech Support Horrible and no one knows what the other one is doing or has done. Let me say that again, TECH SUPPORT HORRIBLE. Plus didn't seem to fix anything. Glitchy and lost documentation on several occasions requiring re-entering. RX Printing did not work right the entire time we had them (2 years) MIPS reports was not done by them as we were told and they had to walk us through doing all the reporting ourselves. You have to pay for extra training. The training we recieved or 5 days was all the trainer fixing glitches and little training was possible. Data migration from eclinicals was a nightmare. We couldn't wait to change EMRs. --- ### Most awful product I’ve ever used - Overall rating: 1/5 - Reviewer: Scott I. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered I’ve been in the medical practice, my own practice, for 20 years. We see 500 patients a day, and use their program as best we can. It is completely and totally worthless. You cannot manipulate the format of your notes, you cannot call customer service and get help. They have no idea how do use iPads. Literally, at the end of training, I asked the trainer if they were going to show me how do use the iPads. Flat out, they said to my face, we don’t know how to use those. They were the ones that told me to buy the iPad because they were iPad/cloud-based. These people are trash. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Most awful product I’ve ever used. There Is absolutely nothing about this project/product I like. #### Cons Customer service is atrocious. We call them, they call us back whenever. We put in tickets, they call us back whenever. This piece of junk has no ability to adjust templates/the way It’s scribes the note. If you would like to manipulate it at all, you better get a word-based program. They have no idea how to use iPads, we bought thousands and thousands of dollars of iPads, and they have no idea how to use them. They launch, most recently just a couple of days ago, apps that don’t work. And then they have no idea how to help you. This company is absolutely atrocious. #### Reasons for switching to eClinicalWorks Trying to go to the cloud --- ### eCW benefits and quirks - Overall rating: 2/5 - Reviewer: serge g. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered It is advertised as intuitive, but is not. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros helpful to order labs, imaging and connect to diagnoses. ICD 10 generator useful, adequate with notes section as well To document onset and work up. #### Cons Unfortunately, physical exam, and review of systems not easily built from scratch while interviewing the patient, but is template driven. The developers frequently change the lay out, and appearance, without enhancement of functionality. Each update creates new problems. For quality measures and health maintenance, these are not brought forward easily, it is manual . no built in suggestions for health maintenance are included. Many patches, quirky. I am not sure a physician or provider is being queried for improvements. frequent freezing of program. #### Reasons for switching to eClinicalWorks Job change. DOCUTAP did not have a good health maintenance piece but had an easily built physical and review systems on the fly, at the point of service. --- ### eCW hates clinicians - Overall rating: 1/5 - Reviewer: Brian C. - Industry: Medical Practice - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered My notes can be seen and read outside of a paper chart. Other than that, not much #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Notes are typed, so they are legible. Supposedly, the billing function is useful,however, my group does not use this. #### Cons -Very slow to startup, and uses a lot of resources on your desktop computer -Too many clicks -Too easy to make mistakes and lose work (where did my 5 paragraph note go?!) -Not easy to customize -eCW often generates medical errors -interface is terrible--why can I only see 5 lines of typed text at a time? Why are there 5 buttons on a view that are all labeled the same thing? (No...use the "scan" button in the upper left,not the lower right) --too many mandatory fields that are not relevant (I just want to see his past vitals...I don't want to enter a pain score right this second...) --low quality document and photo uploads (I think that's a wound...but it's so pixelated) --Easy to lose formatting in templates (if you click here, it's ok, but if you click over there, then all hell breaks loose) --Anything that is not done in a billable visit has to be done in a telephone encounter --E prescribe module is difficult to use and not consistent. (Sometimes you can type in a box, sometimes you have to click on a little number pad, the options for prescribing are in a weird order (alphabetical, ordinal), complex dosing, like a prednisone taper cannot be done.) --- ### Okay system for smaller practices - Overall rating: 4/5 - Reviewer: Melissa B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was workable for a small office, but I would prefer spending more money on something that is more functional with large healthcare system communication and records access. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It’s not super fussy, and you’re able to set it up for use along with other systems. #### Cons It’s not a super intuitive system, a little clunky in its navigation, and I often question how to perform certain functionalities. --- ### Great Sales Pitch......Lots of Promises...Very Deceiving Software - Overall rating: 2/5 - Reviewer: Kris B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered "None of us is slower and more ineffective that all of us combined at the same time". This is there approach. Rarely is any one employee at eCW willing to take ownership of an issue. It's never their department, their job, their scope...especially when it comes to shining light on the many issues eCW has and talking about how they did not uphold their end of the contract. Radio silence and a healthy round of the blame game. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros Patient Portal works well. The PP trainer was attentive and professional. #### Cons Empty promises about customization and work-arounds. These work-arounds are only appropriate if they allow you to continue to see patients in the manner you think is best and if it allows you to chart in a logical fashion that fits your practices needs. Just because there is a work-around does not meant that you've solved the issue of the practice and limitation of the software. #### Reasons for choosing eClinicalWorks We were told by the individual that gave us a product Demo that the software was fully customizable. If your standards for charting are low, if you're not creative or if you chart in SOAP note fashion exclusively (and probably a combination) then you might stand the chance of liking this software. In addition, if you have a larger practice with a billing, I.T., training department(s) then you might be able to solve problems. Not us. We are small and just need for it to work. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/eclinicalworks-profile/reviews/?page=2) --- eClinicalWorks Reviews, Pros and Cons - 2026 Software Advice