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eClinicalWorks EMR Software

214 reviews(3.5/5)
214 reviews(3.5/5)

eClinicalWorks is an integrated electronic health record (EHR) and practice management solution providing technology through every step of the patient care delivery process. Features include patient engagement, televisits, care coordination, population health and financial analytics.

eCW device integration allows for structured data capture and trend analysis, while customizable documentation options assist clinicians across multiple specialties. The Patient Hub allows users to access all of the components of the patient chart including patient demographics, billing, previous and upcoming appointments and outstanding items.

With eClinicalWorks V11, clinicians gain access to Eva, a virtual assistant that helps clinicians recall patient histories, compare current and past progress notes and more. Version 11 also includes credit card payment with card on file and interoperability to aid in care coordination.

eClinicalWorks can be used on a PC or Mac using a web browser, smartphone or an iPad.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

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214 Reviews of eClinicalWorks

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  • Debbie from Carol Fischer, MD PC

    Specialty: Family medicine

    Number of employees: 2-10 employees

    September 2018

    This software company continues to update the software and tries to keep up with the ever changing Health care industury

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Support has improved over the past 6 months. The technical teams really care about solving the issues that arise. You can really tell the staff at eClinicalworks are very committed to customer satisfaction. When so many companies are not concerned with customer satisfaction I am glad that we are using on that is.

    Pros

    Always changing and updating the operation of the Software to keep up with the ever changing Health Care Industry

    Cons

    The Software is so flexible and we have been using it since 2006 we really need to develop additional ways to make documentation of Progress notes easier for the providers. When we were trained back in 2006 to develop templates and to use the software for our Providers a lot has changed over the years. It has be difficult to keep up with all the enhancements and developments to the software. Now is the time to really take a good look at how we can go back to making documentation even better for our providers to improve their experience with seeing the patients and not feel so much like it is all about computer documentation and not about the patient any longer. As we move forward into fee for service payment for providers, more is required of the providers and easing their burden is key.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Priscella from Midtown Orthopedics and Sports Medicine

    Specialty: Orthopedics / sports medicine

    Number of employees: 11-50 employees

    September 2018

    demo

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    we liked the functionality of some aspects in the clinical documentation area of the program, but still room for improvements

    Cons

    customer service is not very good at all, when making a major purchase as and EHR there needs to be better customer support.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • gina from Mid Ohio Medical Management,llc

    Number of employees: 2-10 employees

    September 2018

    Poorly developed product, poor support, nothing good to say

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    NOTHING !!!!! RUN LIKE HELL AS FAST AS YOU CAN IN ANOTHER DIRECTION.

    Pros

    The idea of web visits. Although it took several weeks and several support members to get it working.

    Cons

    the program was so compartmentalized...each individual only knew about their part. One would spend weeks troubleshoot an error to find out that another had not turned on the feature. The system is too complicated for those that programmed their parts! I then after approximately one year decided to transition to a more user friendly emr...this process was just as problematic. They sent a disc that was not in the format needed and then refused to change it and refused to allow the new emr company to access the emr. We were told to download it in the format ourselves...when we tried, we had been disabled from doing so. We called to gain access from the project manager...again on hold for 45 minutes. Still waiting for a call back. Note that they are expecting pay for this 5th world emr while we transition. These people have unfair business practices and have been fined and sued repeatedly by the Department of Justice. Now I'm being held hostage paying for a suboptimal emr that has done nothing but caused me grief.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Mariam from Jjp internal Medicine group

    Number of employees: 2-10 employees

    September 2018

    Very good EMR system

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Very easy to use, easy to get to patient information. Great information regarding medication, dosage, ect.

    Cons

    E-clinicals is expensive to purchase, better for larger clinic size.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • JENNIFER from Pulmonary & Sleep Assoc

    Specialty: Pulmonology

    Number of employees: 11-50 employees

    September 2018

    Specialty in Alabama

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have seen several comments that ecw is affordable. It is not....it's very expensive and they nickle and dime you to death. They tell you products are free and then a year later you get a huge bill for a service you were told was free. We probably pay a FTE's salary in what we pay annually for ecw.

    Pros

    Great product if you can actually figure out how to use without spending tons of hours and money on training. They stay on top of current issues and regulations.

    Cons

    We have had bugs in our system since it was built in 2012. It has never gotten better. No one speaks English as a first language EXCEPT FOR SALES DEPARTMENT, of course. Typically when we have questions or problems we let it go for as long as we can because we know how long and horrible it will be to deal with tech support.

    This review was submitted organically. No incentive was offered
    Review Source

  • Jason from Peak Family Medicine

    Number of employees: 11-50 employees

    September 2018

    It gets the job done

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It gets the job done for us and it probably just like most other EMRs they all have issues but at the end of the day they allow you to record your notes and bill the insurance.

    Pros

    ECW can get most of what you want done. I work mainly on the reporting side and staff support. The ability to pull reports is pretty good with their EBO system. We get almost everything we need reporting wise from that system whether it’s financial or encounter data. Their support is pretty responsive usually calling back the same day in most cases. Their billin service is pretty good and is very reasonable. Our company pays about 8% totally cost with ECW which is pretty much the industry standard.

    Cons

    There are sometimes a lot of clicks with ECW. Anytime you do an upgrade something is not going to work which is very frustrating. If you are a CPC practice you will be frustrated as their reporting dashboard took until the middle of 2018 to start working and then we upgraded and now we are waiting on a patch to get the dashboard back up. Don’t expect to speak to anyone that’s first language is English when you call support. We started with ECW in late 2015 and we had to setup everything from scratch which we thought was really strange as they have so many practices you would think there would already be templates for almost everything.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    August 2018

    Terrible Experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Horrible

    Pros

    Lots of features but sometimes less is more and it becomes cumbersome and time consuming.

    Cons

    Tech Support ALL out of India. They don't tell you this when you purchase.
    Tech support can't speak English well thus a terrible language barrier and EVERY phone call with them takes a minimum of 45 minutes due to this so you lose tons of time thus revenue.
    Tech Support Horrible and no one knows what the other one is doing or has done.
    Let me say that again, TECH SUPPORT HORRIBLE. Plus didn't seem to fix anything.
    Glitchy and lost documentation on several occasions requiring re-entering.
    RX Printing did not work right the entire time we had them (2 years)
    MIPS reports was not done by them as we were told and they had to walk us through doing all the reporting ourselves.
    You have to pay for extra training. The training we recieved or 5 days was all the trainer fixing glitches and little training was possible.
    Data migration from eclinicals was a nightmare.
    We couldn't wait to change EMRs.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Prajakta from Ppsi

    Number of employees: 11-50 employees

    August 2018

    Bad IT support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Appointment scheduling and work flow in general

    Cons

    If a new version is released and there is a bug - god help you because the company has taught employees not to commit to a time frame with customers.

    Currently I am unable to edit my treatment plan section because of bug they have and it has consumed so much of my time. They would not fix it, nor would they give me time frame. Software just freezes and closes.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Kelsey from San Diego Sports Medicine and Orthopedic Center

    Specialty: Family medicine

    Number of employees: 11-50 employees

    August 2018

    EClinical works is a windows based program that is good for PCP offices

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The windows based model of the software makes it very easy to navigate and intuitive to learn. There are a wide variety of functions that would apply to many medical offices. The access is reliable and few problems are had when using it.

    Cons

    There are so many features that it can be overwhelming to train new staff. There are more than one way to get the same thing accomplished so this can be confusing at times. It looks a little bit cluttered but overall my staff is able to navigate it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Holly from Evergreen Medical Center, P.S.

    Specialty: Internal medicine

    Number of employees: 2-10 employees

    August 2018

    No spelling check function like microsoft word, no right click suggestion, or under line of miss spelled words. Never see any program like this

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I can't believe it. eClinicwork does not have spelling check function like Microsoft word. An EMR program dose not recognize work Medicine!!!

    Pros

    Trainer or IT support called back the same day or next day. A lot of functions. Cloud based. Lot in anywhere.

    Cons

    In most sections, there are NOT red under line to indicate incorrect spelled words. NO right click for suggestion function. It is very frustrating for our staff and Physician assistant students. They have to use Microsoft words to type medical history and copy-paste into eclinicworks section
    There is NO spelling check working like microsoft word. When clicking ABC for spelling check, the program does not recognize common word, such as medicine, fax, nausea etc.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    eClinicalDoesn'tWork

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall I did not like using this system, I have had experience with Practice Fusion and Athena as EHR and would prefer them over eCW.

    Pros

    The progress note view makes it easy to see all applicable information.

    Cons

    It is suppose to be very customizable but we kept being told that we could change anything we actually wanted to change. The process to do anything is very long, you have to jump back and forth between views, and the system in general is very "buggy".

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Tara from The heartbeat clinic

    Specialty: Cardiology

    Number of employees: 2-10 employees

    August 2018

    Good EMR

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall a good EMR/billing

    Pros

    User friendly and easy to train new employees on. The integrated fax makes putting documents into charts really easy. Employees can get pretty much everything done then I just need to look it over for accuracy and can sign off easily

    Cons

    Tech support can be a pain. They often call you back an hour later and can be difficult to understand

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Amit from Cloudworkers

    July 2018

    Not a healthy experience. For eg., NSAIDS for diagnosis of pain, but it was defaulted to other Dx.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Its good in regard to claim, billing, and low subscription fees. Can't list any other benefit. Instead of saving time, I had to waste time in understanding the the ticket response is too slow compared to other similar softwares.

    Pros

    The best thing about this software is that many clinics/physicians can be integrated, and it is easily customized. Monthly subscription service is a great for my small business.

    Cons

    Sometimes even after upgrading, I don't have access to all features, customer care is near-terrible. EBO is pretty much hard to understand.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Jessica from UR1 Professionals

    Specialty: Billing services

    Number of employees: 2-10 employees

    July 2018

    Easy to navigate for scheduling and seeing availability

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The program makes it easy to see availability and separate each doctor by color as well as different types of visits for that doctor. The record for the patient makes it easy to locate their insurance.

    Cons

    I am not able to receive immediate help with issues and I have to put a ticket in and wait for them to call me back. If they don't call until the next day and they aren't able to identify the issue then I am out all that time where I wasn't able to complete the task at hand.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 11-50 employees

    July 2018

    have used in clinic, trained, built and supported users on software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    variety of ways to navigate and accomplish tasks. variety of features and more constantly being added to meet the changing needs of health care providers.

    Cons

    somewhat inconsistent in methodolgy - ie, some places have drop down boxes, while others have ellipse, etc. would be nice to have some consistentcy.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • SUSAN from WENDY BACA PA

    Specialty: Multi-specialty

    Number of employees: 11-50 employees

    July 2018

    Practice Manager

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    They need to simplify

    Pros

    It has potential to be great it has many features and can be helpful. It is only for large companies with many staff whom only do one job. Small companies do not benefit from this software

    Cons

    tech support is not there and they have to much going on with software and way to many clicks for doctors. They need to develop a way to fit small business.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • kristen from DR M PATEL

    Number of employees: 2-10 employees

    July 2018

    Good program, to many key strokes

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I really like the front office, back office end of it. We use eClinical Works for everything in our office. the scheduling is very user friendly.

    Cons

    Not a good billing system. way to many key strokes and takes way longer to do most things then I would like it to do.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Nancy from Curas/RCM360

    Number of employees: 51-200 employees

    July 2018

    fantastic practice management software that is customizable to any healthcare practice

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Fantastic reimbursement ability depending on customization and training of users.

    Pros

    Customizable. Choices of software resellers with high levels of support. Resellers have the opportunity to provide practices with teams of A/R support.

    Cons

    May be complicated to some practices that are not experienced with how PM systems work. There are many options to customize that may not be fully understood when onboarding.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Jenny from Children & Teens Medical Center

    Number of employees: 11-50 employees

    July 2018

    I really like eClinicalworks PM.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Opportunities to improve our medical outcomes in all areas and departments.

    Pros

    All like the most features under the Billing navigation tab especially. The registry is the fastest way to get info drilled down to your specific needs. We are using the kiosk and questionnaires. This feature has helped tremendously with meeting Clinical Integration (CI) measures. It has also helped streamline patient check in and collecting outstanding balances. There are always new things to learn and try - always evolving!

    Cons

    The EBO reporting system. I do not find it easy to learn. I do not find it fits or is workable in the medical field. The reports do not give you current, month to date or year to date totals on your reports. You cannot create reports that give that information as well.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Kelly from FNC

    Specialty: Neurology / neurosurgery

    Number of employees: 11-50 employees

    July 2018

    eClinical is the most difficult program and company to work with.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I literally have nothing I like about this product. I have yet to have 1 good experience with the software or the people for support.

    Cons

    It takes multiple steps and clicks to do any simple task, the way everything works is backwards and makes no sense so it is difficult to train anyone on. If you need support, good luck... you have to put in a ticket and wait, wait, wait for someone to call you and tell you they can't help its a glitch in the system get the new upgrade, so you do which comes with a whole new set of problems that no one can help with because its a glitch in the system and we have to wait for a new version to be available to download. I could go on and on, but I sure you get the picture.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
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