eClinicalWorks EMR Software


 

eClinicalWorks is an integrated suite of electronic health records (EHR), practice management, patient engagement, tele-visits, population health, care coordination and analytics. On-premise and cloud based deployments are both available.

eClinicalWorks provides technology through every step of the patient care delivery process. Patients can book appointments online, receive automated reminders, use the eCW mobile app and check in on a kiosk.

Clinicians can document notes using speech, touch or templates while the eClinicalWorks rules engine powers automated task creation for follow-up care. The solution is also ICD-10 compliant and includes an ICD-10 search feature.

 

eClinicalWorks - Provider lookup
 
  • eClinicalWorks - Provider lookup
    Provider lookup
  • eClinicalWorks - Patient hub
    Patient hub
  • eClinicalWorks - Patient profile
    Patient profile
  • eClinicalWorks - Scheduling
    Scheduling
  • eClinicalWorks - Graphs
    Graphs
  • eClinicalWorks - Progress notes
    Progress notes
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

143 Reviews of eClinicalWorks

 

Start your review of eClinicalWorks

Click to start
https://www.softwareadvice.com/medical/eclinicalworks-review/
Software Advice Reviews (127)
More Reviews (16)

Showing 1-20 of 127

Thomas from Thomas A. Morris, M.D.
Specialty: Pulmonology
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

Abject dismal failure

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I regret moving to this platform and am now moving to another after a little more than one year of use.

Pros

Common in my referral circle. They have been in business for a while.

Cons

Constantly breaking and I am tasked with submitting repair tickets. Dishonest date reporting resulting in severe fines from CMS to ECW. Poor RCM performance. Poor intraoperative ability. Poor document management. Poor training.

Review Source
 
 

Brian from Family Health Services Darke County
Specialty: Family medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

eClinicalWorks exceeds expectations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The product has allowed us to go from 3 databases: Medical, Dental, and Vision into 1 single database. Continuity of care is much more fluid between all specialties.

Pros

Easy to use.
Cloud based.
Document management.
Single software solution.
Campaigns and appointment reminders are built in.

Cons

Support can be hard to understand due to language barrier. Interfaces can be pricey when setting up new ones.

Review Source
 
 

Val from VWE, LLC
Specialty: Family medicine
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

Easy learning curve, great functionality.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

After a 3 hour orientation (which could have been much shorter) I was able to see patients with EHR getting in the way. I️ use several programs in my Locums work and this is the best by far.

Cons

The interface is a bit crowded so takes a minute to adjust and know where to find what you need, but it is easy to toggle between more and less on-screen info.

Review Source
 
 

gina from mid ohio
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

horrible product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

horrible product. wish I knew what I know now.

Pros

could do multiple things if worked correctly.

Cons

system always going down and no support regularly. system too difficult to navigate through. the cost is too high for the quality of the product. they charge for all features. everytime you call someone has to call back from india. no one person can assist you with all of your questions so you have to continue to have call backs for different issues. it may take months to have one problem fixed. i transitioned to the system at one year Im still having issues. Put in a help ticket...still takes weeks to have issue addressed. 400k losses later I switched back to my simple older emr. Better value. it works and customer service is in the us and available 24/7.

Review Source
 
 

Tracy from Pain Management
Specialty: Pain management
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Great Format

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

eClinicalWorks has a great format and is very user-friendly. Our practice escribes alot of prescription so the unlimited flat price is great, too.

Cons

So far, there are no big cons for eClinical. It would be nice to add a messaging feature instead of an email system to send messages.

Review Source
 
 

Nicole from MD Billing Associates
Specialty: Gastroenterology
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Eclinical overview

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

High level practice manage system for large practices.

Pros

This software has a wide range of options for medical practices. There are many functions available. Support always follows up on any tickets/issues.

Cons

Can't always understand the customer service reps or techs due to a language barrier and I feel rude always asking them to repeat themselves.

Review Source
 
 

Barbara from Florida hospital
Specialty: Cardiology
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Overall g great system for a small practice.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great for a small practice

Pros

Great EHR system, very easy to verify insurance. Patients demographics. Appointment setting are color coded so easy to identify what procedure the patient is their for.

Cons

Small memo box. Sometimes it is hard to get customer technical support on the phone in case of issues

Review Source
 
 

Kenneth from Memphis Children's Clinic
Specialty: Pediatrics
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Not for everyone but has some bright spots

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Leadership team for the company is great and seem to know where they want to go.

Pros

Great for pulling out data analytics and helping you find groups of patients. Quality Improvement people should love it.

Cons

Not always intuitive for the end user. Not structured to help you remember all the elements you want to include in your documentation.

Review Source
 
 

Debbie from Carol Fischer, MD PC
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

ECW is making so many enhancements to the software it is diffecult to keep up with all of them.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would like more and specific training on how to make things easier in the software for the providers to make their lives easier.

Pros

How they treat there customers, they really listen to what we need and what in the software so they keep making enhancements every day.

Cons

Training with English speaking trainers on specific things that would help us get better at using the software

Review Source
 
 

Eduardo from Gastrohealth
Specialty: Gastroenterology
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Worse business desicion ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If I were you, I would look at other emr.
If you are looking for a mobile app, get pmd soft. It is amazing and reliable and all of our 50+ doctors were happy with it. Our change to eCW was made by our executive office and not by physicians choice. As a physician, I can tell you this app and the EMR in general is a poorly done one.

Cons

The mobile app is a joke. I can't believe this company is not embarrassed at the poor quality product they have developed. The eCW mobile app should be banned. We are loosing money by using it. Not reliable at all. Omg, it is so bad I don't even know where to start

Review Source
 
 

Cheryl from InTouch Worldwide
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Easy Software to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This was the easiest software to learn. It is very user friendly. It has a lot of features to utilize.

Cons

The pricing is a little higher than the others. Some start ups find it hard to pay the prices they are asking.

Review Source
 
 

Camille from Rehabilitation Physicians, PC
Specialty: Physical medicine / physiatry
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

eClinicalWorks is not the greatest

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

There are a lot of reports, and ability to create code groupings is helpful. There are a lot of other practices on the product, so the software is familiar to other providers in our network.

Cons

Poor functionality for meaningful use/MIPS, reports are cumbersome and take a long time to run, system has many inefficiencies and upgrades are not frequent enough, system needs to be more flexible for customization, system is not efficient for a high volume practice.

Review Source
 
 

Mel from Animas Foot & Ankle
Specialty: Podiatry
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Coo & Practice manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The software works for some just not for us. We have had it for 3 years.

Pros

There is a lot to ECW. It may be very good for some practices. It is robust in some ways. It is easy to log into.

Cons

Just because a product/software is robust doesn't mean it is applicable to all. Very click intensive. For a new person, it is very cumbersome. Reports are the worst part. The info is simply not there. If i want ECW to create something specific, they charge and unreasonable amount.

Review Source
 
 

Miguel from Culture of Life
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

eclinicals

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the fact that it is easy to access inasmuch as you can pretty much click everything you need.

Cons

I do not like the fact that eligibility is not populated automatically. I would prefer it if it had patient reminders as well.

Review Source
 
 

joseph from preventive med assoc
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

The support is all indian and accents can be a real problem . There are many many clicks for even simple things.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

some features are unusable like the auto letter writer....even the on site person we paid for could not get it to work !!!

Pros

you can customize a lot of stuff like macros and browse button. other things cant be changed at all

Cons

you get charged for everything ! We are switching to the cloud but have to maintain our old servers as ecw will not allow our third parties to access the cloud !!

Review Source
 
 

Lisa from MedSpring
Specialty: Urgent care
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2017

July 2017

Good intentions, poor execution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

They have built a lot of functionality in different spaces (online appointments, check-in kiosk, patient portal, patient messaging, etc.).

Cons

If there are more than a few sites or providers in your practice, they are likely not for you. They can't handle volume or scale, many processes are extremely manual. Their support is some of the worst I have ever experienced. Tier 1 support personnel do nothing but read from their user manuals, and escalations can take days or weeks. We had substantial problems that persisted for years that regardless of how many times we talked to eCW CEO & COO we saw no resolution. They simply couldn't handle our size (30+ clinics). It may look nice on the outside, but behind the scenes their products are a mess and unreliable.

 
 

Amber from Neighborhood Healthcare
Specialty: Community health center / FQHC
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2017

July 2017

eClinicalWorks -

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

eClinicalWorks serves our needs as a non-profit community health center. We have two internal employees who are eCW experts and remain up to date on all features, new releases, upgrade options, etc. Our success with eCW is that we have internal employees to turn to instead of relying on external customer service to assist us when we encounter an issue.

Pros

eClinicalWorks is fairly comprehensive, allowing us to customize template options and choose which features we want to utilize.

Cons

The upgrades for certain features, like the patient portal, are slow to be released. We have been told for years that an upgrade is on its way, but there is no release date and no further update.

 
 

Randy from Ortho Sports
Specialty: Orthopedics / sports medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

We have been using ECW for about 5 years.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall performance is par with cost.

Pros

It's very inexpensive compared to other ehr companies. It is fragmented compared to other companies.

Cons

Support would be good if they could speak English. It is hard to understand what they are saying and equally hard for them to understand.

 
 

ROBERT from Arthritis & Orthopedic Medical Clinic
Specialty: Orthopedics / sports medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Service and support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is fast and they use a 3rd party-iTelagen for help. They are excellent but the eCW team is not responsive and difficult to communicate with.

Cons

The eCW customer engagement is terrible. They make promises to call back and don't. They make it difficult to contact. Several support staff are difficult to understand their English. It is inadequate and I would not recommend this software.

 
 

Christopher from Carson Medical Group
Specialty: Family medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Long time customer, pretty much done with eCW

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have attended about 8 eCW users conferences, including the first one in Orlando. I am a superuser. Initially, I was optimistic, but over time I have seen a lot of false promises and lack of USER -driven improvements. The whole feel of eCW is that of a clunky data gatherer. It is absolutely dreadful at the point-of-care. I didn't go to med school to be a data entry clerk. The piecemeal product now. Nickel and dime every little feature/service. When will an EHR come out that makes sense at the point of care?

Pros

Customizable - but be careful - you may have to redo everything after an upgrade. Reporting features and back office 'ok'. Portal, Healow app and eclinicalmobile are decent (though erx through mobile is wonky).

Cons

Too many clicks. Too many windows. Tiny boxes. Tiny font. Poor format. Early 2000's feel and look. Upgrades often require the user to fix data (re-map, correct NDC codes, etc. etc. etc.) which is a total pain for staff and the providers. Too many ways to achieve the same thing, just causes confusion. Internal messaging a joke.

 
 
 
Write a Review
Showing 1-16 of 16

Haifa from EAG

October 2017

October 2017

Comments: If I were you, I would look at other emr. If you are looking for a mobile app, get pmd sof

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Comments: If I were you, I would look at other emr. If you are looking for a mobile app, get pmd soft. It is amazing and reliable and all of our 50+ doctors were happy with it. Our change to eCW was made by our executive office and not by physicians choice. As a physician, I can tell you this app and the EMR in general is a poorly done one.

Cons

Cons: The mobile app is a joke. I can't believe this company is not embarrassed at the poor quality product they have developed. The eCW mobile app should be banned. We are loosing money by using it. Not reliable at all. Omg, it is so bad I don't even know where to start

Review Source: Capterra
 

mikel from Intermed

October 2017

October 2017

I work with ECW in health records and for the most part I find it to be a wonderful source.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I work with it so I need it for my job.

Pros

It is broad and offers many features such as billing, patient scheduling and appointments, referrals, medical records of all patients charts, and is set up nicely.

Cons

It is complicated at times and there is a lot to it, so much that it can take years to be comfortable using it.

Review Source: Capterra
 

Glorymar from West Palm Behavorial Health
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

ECW is all in one scheduler, EMR and billing system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The benefit of using ECW is that it is an all in one software: scheduling, billing and EMR.

Pros

What i like most is that you can do everything you need with one software: schedule, EMR and create claims. ECW can be tailored to fit individual needs.

Cons

There is not much that I do not like about ECW. I use it for scheduling and billing for a mental health office and the only problem that we have come across is that we can only select primary, secondary or tertiary for an insurance plan but for mental health we bill managed care plans which are different than medical plans.

Review Source: Capterra
 

Linda from Del Sol Research Management
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Nice schedule format for multiple doctors in one screen

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easily access all patient records in a clean, organized tree format

Pros

You can easily see multiple doctors schedules in various colors depending on the type of procedure/visit and can easily identify by color when confirmed/cancelled or reschedules

Cons

The graphics are a bit dated, could use an update on color quality and font but still gets you all the information you need

Review Source: Capterra
 

Brian from Tufts Medical Center
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2017

May 2017

eCW hates clinicians

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My notes can be seen and read outside of a paper chart. Other than that, not much

Pros

Notes are typed, so they are legible.

Supposedly, the billing function is useful,however, my group does not use this.

Cons

-Very slow to startup, and uses a lot of resources on your desktop computer
-Too many clicks
-Too easy to make mistakes and lose work (where did my 5 paragraph note go?!)
-Not easy to customize
-eCW often generates medical errors
-interface is terrible--why can I only see 5 lines of typed text at a time? Why are there 5 buttons on a view that are all labeled the same thing? (No...use the "scan" button in the upper left,not the lower right)
--too many mandatory fields that are not relevant (I just want to see his past vitals...I don't want to enter a pain score right this second...)
--low quality document and photo uploads (I think that's a wound...but it's so pixelated)
--Easy to lose formatting in templates (if you click here, it's ok, but if you click over there, then all hell breaks loose)
--Anything that is not done in a billable visit has to be done in a telephone encounter
--E prescribe module is difficult to use and not consistent. (Sometimes you can type in a box, sometimes you have to click on a little number pad, the options for prescribing are in a weird order (alphabetical, ordinal), complex dosing, like a prednisone taper cannot be done.)

Review Source: Capterra
 

Chi from Swedish Covenant Medical Group
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

One of the worst EMR's

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

I work within a medical group of 2-300 practitioners. I have been using the eCW for close to two years, and am having headaches everyday. Not very intuitive, and hard to navigate. Too many clicks. It can't multitask, i. e. can't open multiple windows at the same time. Have to click too many times to move to a different section, then come back to where you were previously, then end up having to go back because I forgot what I just saw(oops, that would be my fault...). I was using Allscripts before joining the current practice, and was complaining about it back then; now I would go back to Allscripts any minute. It's interesting to see how the users in the management side seem to love it, but for the practitioners like me, "Run, don't walk away from it" sums it up nicely.

Cons

Not intuitive/user friendly
Doesn't multitask, can't open multiple windows at the same time, have to click too many times
Slow, freezes often
Has multiple glitches: particular one is with medications-when choosing a med for a diagnosis, somehow defaults to another diagnosis, so end up prescribing a med for an unrelated diagnosis; finding meds is not easy

Advice to Others

Don't choose this one!
I can't believe I spent half an hour to write this review(and to read others) when I have tons of notes to write; just goes to show how passionately I loathe this EMR

Review Source: Capterra
 

Peggy from Above & Beyond Physical Therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Medical Biller

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Some of the features were difficulty to maneuver around. Not a user friendly system. Hard to train new medical practices.

Pros

Didn't go down often, like other medical software's.

Cons

N/A

Advice to Others

No

Review Source: Capterra
 

john from prss

February 2017

February 2017

call me- free advice, Plastic and Reconstructive Surgery Specialists LLC

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Run don't walk. Was with them for a year or so, problems all along and then when you leave look out! Saw the errors with billing and payments, you get to call India and speak with someone(anyone) who is clueless about where your hard earned money may be.

Pros

none that any other company doesn't exceed at

Cons

everything else

Advice to Others

please don't.

Review Source: Capterra
 

Jennifer from Eric J Miller dba Central Texas Pain Center
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

eClinicalWorks -yes please

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have utilized this software for about 5 months now and love it. All the information is at your fingertips. If you do not know how to use a function, their customer service is easily accessible and the representatives are more than willing to help you find your way and ensure all questions are answered.

Pros

I enjoy the easiness of the software.

Cons

I would like to be able to have multiple windows open instead of having to close them out before going into another.

Advice to Others

Be patient with the software when first training, it may seem overwhelming but there are many options to perform one task.

Review Source: Capterra
 

Kristie from atlii
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

I love this software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

From the moment we switched the EClinicalWorks, they were incredibly thorough and extremely helpful. THe software itself is easy to use and does a lot of the work for you. There are updates constantly being performed on the back end to keep up with the changing climate of healthcare. We highly recommend this software. Worth every penny.

Review Source: Capterra
 

Dave from Dave Dudek Studio

November 2016

November 2016

Eclinicalworks healow portal is neat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Eclinicalworks healow portal is neat I use it as a patient but wish that the iOS app was more full featured and tightly integrated with iOS. Something as simple as touchID support would be nice.

Review Source: Capterra
 

Amber from Family Practice office
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

EClinicalworks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

eCLINICAL works is a medical records software program that our practice has been using since 2009. We were part of a pilot program that presented us with the medical records portion as well as an interface with a billing software. We have had a few issues over the years with upgrades etc...but ecw is always very helpful in working out the "bugs" and making it smooth in these transitions.

Pros

easy to navigate

Cons

new updates are not always the best in workflow

Review Source: Capterra
 

Mary from CMU college of Medicine
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2016

August 2016

worst emr I have ever used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I worked for a teaching clinic that came on board in 2011 with ecw. Horrible program, freezes, have to click in and out of multiple boxes, up to 80 clicks to finish a consult note, submit the bill, and delegate the note to the referring physician. Supposed to be okay for small practices, but awful for a teaching clinic with new learners coming in every month. In the system I had to use, you couldn't change the font size, which was tiny (font 9). So glad I am in a new job and get to use EPIC.

Pros

nothing

Cons

Very time consuming to prepare a high quality note. Have to open and close text boxes for everything, so too many clicks. Can't just start a new note and click in what you want. Can't create your own user lists, which are helpful for keeping track of certain populations.

Review Source: Capterra
 

Inamulhaq from SWM PC

February 2016

February 2016

Too Many Clicks, Not much Customizable

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

eCW has many good features, I guess. I am using it for less than a month. I found it very time consuming to record a note. From CC to the, there are lots of clicks. My previous systems were way better regarding this aspects. These also have clicks, but not as many.
I signed for RCM cycle, the way they bill is questionable!. For me, they have not submit/or collected a single claims, but already charged my credit card for 2 months. My understanding is that they supposed to charged 2.9% of the collection each month.
Customer service do respond after you submitting the ticket, but most of the time they have limited option to solve your concern. for example, I wanted to reorder a medicine with clicking the medicine/ (or a button next it), that is seen in external medication history, But they do not have that option. and also they can not customize it. I wanted to have a Blank ROS, I.e.list of Constitution/ HEENT/CVS/Lungs/Gi.....etc with out content in each system. but they said its not possible... each system has to have at least dots (...), and then click the dots....a new window open, then more clicks...and so on...

Review Source: Capterra
 

Henry from HenryWatras, MD

September 2015

September 2015

The EHR component is OK, the Revenue Cycle Management (RCM) is awful!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

After years of use, the EHR component of eClinicalWorks was adequate to good, even very good, However, I fell for the "RCM is awesome" and moved in-house billing to RCM. This mistake destroyed my practice.

DON'T USE THE RCM! It is awful!

Review Source: Capterra
 

Mike from Southlake ENT

April 2015

April 2015

ECW is my biggest professional regret!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Horrible support. Absolutely worthless training (our trainer, who we had to put up in a hotel and pay all travel costs for, even said "I don't know why they sent me...I'm not ready for this"). They jack up the price after you are "in" and it is, like all EMRs, quite difficult to get "out". CLUCKY CLUNKY CLUNKY software based on MSQL. My practice used Athena previously which runs on Oracle platform and Athena is a far far superior product from a back office perspective, but I was not happy with the EMR they integrated so I looked for an alternative and made the mistake of reading the reviews of ECW that I am certain now were bought and paid for. Huge error in judgment. My office staff loved Athena and hates ECW. If only Athena had possessed an attractive EMR I would have stayed and now I regret not adapting to their EMR. ECW requires huge bandwidth to use ASP model - and still slow even with fiberoptic fastest service Verizon offers. FREEZES chronically. Completely non-intuitive. Hate it. Loses typed in data on a regular basis and you have to start over. Worst decision of my professional life. Absolutely regret the day I got sucked in to this POS. I am going to be looking into Modernizing Medicine EMR but I will be more cautious this time. Makes me want to quit medicine.

Review Source: Capterra