eClinicalWorks EMR Software


 

eClinicalWorks is an integrated suite of electronic health records (EHR), practice management, patient engagement, tele-visits, population health, care coordination and analytics. On-premise and cloud based deployments are both available.

eClinicalWorks provides technology through every step of the patient care delivery process. Patients can book appointments online, receive automated reminders, use the eCW mobile app and check in on a kiosk.

Clinicians can document notes using speech, touch or templates while the eClinicalWorks rules engine powers automated task creation for follow-up care. The solution is also ICD-10 compliant and includes an ICD-10 search feature.

 

eClinicalWorks - Provider lookup
 
  • eClinicalWorks - Provider lookup
    Provider lookup
  • eClinicalWorks - Patient hub
    Patient hub
  • eClinicalWorks - Patient profile
    Patient profile
  • eClinicalWorks - Scheduling
    Scheduling
  • eClinicalWorks - Graphs
    Graphs
  • eClinicalWorks - Progress notes
    Progress notes
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

182 Reviews of eClinicalWorks

 

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Software Advice Reviews (150)
More Reviews (32)

Showing 1-20 of 150

Christine from Long Grove Psych Associates
Specialty: Community health center / FQHC
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Not the Best!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The notes look really nice and are professional. The voice to text works really well - great feature. The photo feature is very nice as well!

Cons

Have had information disappearing on me! It was extremely hard to learn. It's not as organized as I would have liked it to be.

Review Source
 
 

Chris from VMG Health
Specialty: Cardiology
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Superior product, longer learning curve

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Support/customer service has been huge during our implementation.

Pros

with most software options, the more features/accessibility, the more time it will take to fully understand the product. Customer support has offered our staff numerous opportunities to train and hold classes for those who feel they do not fully understand some of the features.

Cons

Honestly, it is alot to take in. It has taken our staff a full 3 months to get acclimated to the new system but I would expect that with most EMR change overs.

Review Source
 
 

Jay from Alamo Heights Primary Care Physicians
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Worst implementation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

DO NOT MORE TO THIS EMR

Pros

Has lot of features that’s all I can say about a pro. I am trying to cancel my contract the day before go live date because it is so badly set up

Cons

Features don’t work, implementation does not get completed so when u have you trainer for 5 days , all the trainer does is fix the computer. We received no training and Eclinical refused to give training again. I am very disappointed in the service

Review Source
 
 

LaToya from Optimed Hospitalists PLLC
Specialty: Multi-specialty
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Front and back office functions are riddled with errors and are super slow! Tech support offers no solutions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would not recommend eCW to any practice.

Pros

Simple graphics, ease of use when working properly. The billing reports and menus are easy to navigate.

Cons

Support is almost completely useless. Our practice has experienced slowness and delays since installation, and there has yet to be a resolution. There are several issues

Review Source
 
 

Robin from NRHS
Specialty: Multi-specialty
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

Great features, poor support and follow through

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Support is what would drive me away from this product. Implementation project management and installation is very good. Post implementation and project management is inconsistent and poorly managed within the company.

Pros

Good readability. Results management is effective, and the integration with patient portal eleinunsted the need for calling patients about normal values. Patient portal and integrated online billing is convenient and well received by patients.

Cons

Medication management is challenging. Preventative measures are difficult to manage. They are scattered throughout the EMR without a true home for everything. The alerts functions don’t reflect quality measure compliance.

Review Source
 
 

cheryle from south central public health department
Specialty: Other specialty
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Great for our small health department

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We spent the time to document our processes and identify areas where we wanted change. When the business analyst came, we were able to concentrate on how we wanted the EMR to work. This is the difference in having someone install an EMR with the "usual" processes and making it work for you. They are very willing to work with you to make the product work for your needs, you just have to identify what you want. If they can't change something (we wanted a couple of languages added to the list in demographics and couldn't because they were not on a standard list) they can work with you to find a solution.

Pros

This is a very cost effective EMR for our small health department. We are able to customize progress notes to allow for fast and efficient documentation of immunizations. Messenger can be used to call and cancel patients if an emergency happens and we need to cancel patients. This can be done from the internet anywhere, which can be a big help not to have to go into the office during a severe weather event. We have had very responsive staff from eCW who helped us during customization and implementation. The chat feature on the support portal can give quick answers (except on Friday afternoon). The support techs have always been quick to get back to us. The eCW university that has videos to either train new staff or remind current staff of processes is very valuable. This saves trying to construct training materials on your own.

Cons

Data entry for historic immunization records is time consuming. I look forward to a time when we will have bi-directional data transmission with our state immunization database, which will eliminate the historical documentation. As others note, there can be difficulties with communication if a support person does not have English as their first language. It just takes slowing down and being patient.

Review Source
 
 

sujana from CAPITOL CARDIOLOGY ASSOCIATES
Specialty: Billing services
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Good software , but need constant it involvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Nope

Pros

Up to date with industry
Cqm simple procedure
Macra updates are good
Good customer service tech repsonse

Cons

Bad reports system
Daily reports and daily queues not proper
Appearance enhanced in v10, but with higher cost

Review Source
 
 

Shelby from Koala Center for Sleep Disorders
Specialty: Ob Gyn / women's health
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very user friendly and has many options. Our office just started using the feature where patients can make their own appointments online!

Cons

If you add a note in the claim logs and want to go back to the patients chart it saves your log, even if you’re not done typing.

Review Source
 
 

Michael from Neurospine LLC
Specialty: Hospital
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

All around EHR

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Task system, marking documents, and workflow are all very intuitive and laid out nicely for you on the screen.

Cons

They recently got sued for inaccurate medical records which I believe they have fixed thus far. Reporting is a little wonky too, but once you learn the software then it works well.

Review Source
 
 

ROSEMARY from ISK INSTITUTE
Specialty: Orthopedics / sports medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

ECLINICAL WORKS FOR PATIENT CARE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

GREAT FEATURES! ECLINICAL WORKS OFFERS PROVIDERS AS WELL AS MEDICAL STAFF MEMBERS TO SEE EVERYTHING AT A GLANCE AS WELL AS THE ANATOMY!

Review Source
 
 

Oana from Medical
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

ECW

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to work with, very comprehensive with allot of features. Great and fast technical support. Billing and EHR in one.

Cons

High price, and extra features cost extra. The analytics function is not the best. Does not integrate well with other software - it costs extra to set up interfaces.

Review Source
 
 

khiem from st. lucie gastrointestinal diseases
Specialty: Gastroenterology
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Excellent EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

very user friendly with easy means to modify and even dictate into the notes. Such that I can personalize my notes and referring letters for each individual patients

Cons

The price for the system can be cheaper. Also if the system office in-office portal then they should include in the cost means for patient to access the portal (ie in office ipad)

Review Source
 
 

Antoinette from OCEANN ENT
Specialty: Otolaryngology (ENT)
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

eClinical is best for large practices.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Full practice software for all aspects of managing a medical office and patient charting. Able to accommodate several practitioners and staff allowing for large volumes of files and database. Very straight forward practical application to use given all the functions available.

Cons

Many features were not used as it is not easily streamlined for a specialty practice. Tech support/service call response is immediate but actual support and repair was often deferred to a later time and was difficult to communicate with their staff, located overseas. Costs for eclinical is expensive.

Review Source

  Response: Kaitlyn, GroupOne Health Source

Date: February 2018

February 2018

 

Hi Antoinette- Thank you for your feedback on eClinicalWorks. I'd like the opportunity to chat with you more about customizing eCW for your specialty as that seems to be a challenge you're having with the software. We use eClinicalWorks to provide billing services for our customers and are the largest certified reseller in the nation. I'd be curious to speak with you more to see if we could help. Feel free to reach me at 800-769-5288 x2207.

 
 

Roxana from Outsource Healthcare Billing
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Great Software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

For a clinic EMR system it's great. They stay up to date with all of CPT codes and Diagnosis made my billing life easy as well as all the neat features. Great system

Review Source
 
 

Wesley from Infectious Diseases Consultants
Specialty: Infectious diseases
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

eclinical is a disgrace

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

My frustration with this system is a daily occurrence; my office manager is always helping me to try to print a lab or order a test; I would never recommend this to anyone.

Pros

The actually typed note comes out looking very professional (not 7 pages of gibberish), which is why I bought this. The voice to text is better than Dragon (that can't be too hard). The photo feature is very nice - can take a picture in your office, and usually it ends up as part of the progress note - but not always, so I take back up photos with my cell phone.

Cons

Not infrequently, when you dictate, entire portions disappear (for example, the HPI may be typed, but the exam disappears). Sometimes you can't dictate at all. When dictating, you can't dictate PMH/ PSH, ROS, or Assessment, just HPI, exam, SH, and treatment. Selecting meds to prescribe, esp lotions, can be challenging. Can't highlight parts of your own current note in progress to cut and paste or copy elsewhere as you are creating a note. Very limited # of ICD 10 diagnoses to select from - i usually just type my own accurate dx in.

Review Source
 
 

Andrea from Kedren community health
Specialty: Community health center / FQHC
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

January 2018

January 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Simplistic layout and mutily templates that staff of different levels and licensing are able to effectively work.

Cons

More options needed for the protection of behavioral health notes and increased option for the behavioral health staff.

Review Source
 
 

Michael from Hope Family Health
Specialty: Community health center / FQHC
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

My ECW Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall I think there is some improvement that can be done, but ECW gets us through the day to day functions. The support staff could be a lot better. All in all, ECW does what we need it to do.

Pros

ECW offers a lot of features that our staff utilizes. Our staff loves the jellybean system and how it makes referral, telephone encounters, messages, etc easier to see. The resource schedules are very simple to view and utilize. Running reports in ECW is super easy.

Cons

The staff support is slow with ticket response. Even when the ticket is marked high priority, the response time takes hours sometimes. We experience a lot of slowness on a day to day basis. This is referring to the ECW product itself. Our providers have complained about being in the rooms with patients and having to stall due to system slowness.

Review Source
 
 

Travis from UTHSC
Specialty: Family medicine
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

January 2018

January 2018

Provides efficient notes when templates are in place.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Pre made templates can allow for very quick chart completion for routine visits. It is relatively intuitive to use.

Cons

Not especially aesthetically pleasing and there can be quite a lot of clicking if manually filling out an exam or other sections that are not already basically template in.

Review Source

  Response: Kaitlyn, GroupOne Health Source

Date: February 2018

February 2018

 

Hi Travis- Thanks for taking the time to leave a review. I'm curious if you've switched over to the new 10e. 10e has a more user friendly appearance and we've received some feedback that it has helped reduce clicks. Thanks again for your feedback on eCW!

 
 

Samuel from Arizona Foot & Ankle Specialists, LLC
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

I have had a love hate relationship with ECW for 10 years, I would love to change to something that would make my life easier, but also be cost effective.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I can copy over most any part of the prior note, but I can separate out most any section to bring over. Currently cheaper that several other programs.

Cons

A lot. The entire system is compartmentalized and so it the support, so often times one support area will do something that has adverse affects on other things. The system does not make it easier to function, way too many clicks, its unstable and will freeze up or require a reboot. They nickel and dime you with very high prices for adding interfaces, adding documents, and the program does not work well on an iPad. They have good videos for starting out, or adding new people, but nothing when it comes to advanced or indepth education or training or best practice setups or ways to make things flow easier.

Review Source
 
 

Kari from IMBS, Inc.
Specialty: Billing services
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

eClinicalWorks Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

eClinicalWorks is a great product but is pretty expensive so our smaller, one provider practices wouldn't be able to afford it. I know you get what you pay for, but it's unfortunate that it's so costly that a lot of providers won't even consider it for that reason.

Pros

It works great for large practices. The collection module works really well for our office, especially automatically uploading accounts to our collection agency. It has a huge amount of settings and options to chose from, which is great but can get overwhelming.

Cons

Customer service is always very prompt in their responses, but when they call it's very hard to understand them. Half the time the issue is not resolved because of communication problems.

Review Source
 
 
 
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Showing 1-20 of 32


April 2018

April 2018

An amazing software to use for a medical office who wants everything in one place!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Product Quality
Quality
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Value
Support
Pros

I love that this software has everything you need in one spot. You no longer have to open 2 or 3 programs, because this does it all! You can view the schedule, look up a patients medical records and visits, and view all their information/notes in one place. It is easy to use once you get the hang of it. Customer service is very quick to respond to you when placing a ticket and make sure to quickly resolve any issues you might have. This software has so many more features compared to other softwares I have used and you have so many options when scheduling someone.

Cons

The layout of this software is very confusing to say the least. It has so many great features, but everything is very scattered. It took me months to learn all the reports you could run and all the billing features. The medical records would get very frustrating at times because certain things that were entered in would not save at times and just disappear. This software is also expensive, but I will say you are able to accomplish so many things so it is worth it.

Review Source: Capterra
 


April 2018

April 2018

I use eCW at my current position in healthcare. It is our electronic health record.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Pros

What I like most about eCW is the versatility of the software and ease of finding what you need to find in the patient chart.

Cons

What I like least about the software is that there are a lot of clicks that have to be made to get to your destination.

Review Source: Capterra
 

Elbert from PJSC Slavuta Plant "Budfarfor" part of Geberit Group

April 2018

April 2018

a lot of useful information

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Quality
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Value
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lot of new information

Pros

very easy to find interested information, good and easy interface. Lots of practice works, different opinions and point of view.

Cons

don`t find any weak points, every thing is perfect and easy to find. a lot of facilities and healthcare professionals improves every time this project

Review Source: Capterra
 


March 2018

March 2018

Its so nice to see this kind of software and its helping a lot and in managing the patients.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Support

Cost need to be reduced to attracts more vendors

Pros

Now patients can able to book the appointment of their own in online. A great asset and user friendly to all.

Cons

Cost of the product is one concern and add on features cost is also so high. I request to look on the cost to attract the vendors.

Review Source: Capterra
 


March 2018

March 2018

The best EMR system I have ever used. Very user friendly!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Value
Support

fast and simple review of multiple schedules and thousands of patients.

Pros

It is so easy to navigate through schedules, charts, messages, and screens. You rarely have to backtrack through patient charts. Communication with staff is simple. The program is fast and easy to understand which we all need in our busy lives!

Review Source: Capterra
 


February 2018

February 2018

Best system to use for billing I've come across so far.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support
Pros

Easy to use and understand. Easy to maneuver between claims and patient accounts. Easy to manage multiple active accounts.

Cons

The ease it is to delete anything in the system. Not being able to see who changed what in the system just the user who created it.

Review Source: Capterra
 

John from Tanner Clinic

February 2018

February 2018

Fast and flexible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Pros

One of the benefits to ECW is that it's lightweight, cloud accessible, and easy to use. It's a good option for small practices that do not have exiting IT infrastructure capable of handling an in-house EMR system. You can access it anywhere but your data is safe and managed for you.

Cons

Getting logins and support is sometimes a challenge. Applications that run in the cloud sometimes come at a premium price as you are paying for the service of others to maintain it.

Review Source: Capterra
 

Malik from Hope Internal Medicine of Pueblo PLLC

February 2018

February 2018

the EMR is excellent and customer friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

One major benefit is the help with the MIPS/PQRS Medicare incentive from the eClinicalworks team.

Pros

all features easy to use, excellent customer service , great follow up from the eclinical works team.

Review Source: Capterra
 

Andrew from CHWPLC

February 2018

February 2018

We switched to eCW two years ago and have never looked back, very forward thinking.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Support

Ease of use from clinical side, good product from Practice Management. Forward thinking with patient engagement.

Pros

Our clinicians feel that the setup is much more efficient than some of the other eHR packages we have use. I like we're they are going with the web based content and PHM. We see a lot of value in the product and feel it has been a great investment. From a financial standpoint, the monthly subscription service helps small businesses who can't afford to put up large sums of money for initial license fees.

Cons

Their report generator is a little more difficult to use than some products, or you don't have access to all fields. We utilize their Query writer often and then dump the data into Excel. Their Report Writer suite can be powerful, but requires advanced knowledge of query writing, which many small to medium sized companies likely will not have available.

Review Source: Capterra
 

Nichole from Hospital & Health Care

February 2018

February 2018

Worked a cardiologist on this program. It was a little awkward not understanding the wording.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

The program was decent, it had a weird way of helping code. Also a lot of detailed information in the system.

Cons

You couldn't print the details information you needed. They all referred to certain buttons as jelly beans. It was hard to make any person take that seriously when working with new providers.

Review Source: Capterra
 

Daniel from Healthcare

February 2018

February 2018

This software was a bit hard to get use to but it was then worth it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

I have used this software for a previous job at a doctors office and Once I got use to it, it was easy to navigate.

Cons

It takes a long time to get used to this system. There's so many things to do and it's not organized so it's overwhelming.

Review Source: Capterra
 

Humberto Alexander from Tesser Health
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Integration using HL7

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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A solution that met the customer's need right out of the box, without the need for expensive and lengthy implementations.

Pros

Their software integration capabilities are in par with industry standards of bigger EHR vendors. Their documentation is solid and up to date, and their technical support staff was very friendly and easy to talk to.

Cons

HL7 support was limited to only certain message types, but overall, they had most of the HL7 types were needed.

Review Source: Capterra
 

Nicolle from Continucare

January 2018

January 2018

Daily use for patients' EMR records and to protect health information

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Quality
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Pros

eCW allows patients to visit more than one provider/clinic because the communication is streamlined, increasing continuity of care.

Cons

The filing system within eCW can be less than efficient to navigate.

Review Source: Capterra
 

Angela from Change Healthcare

January 2018

January 2018

As a chart reviewer I find this program quick and easy to use and I have used them all.

Ease-of-use

Functionality

Product Quality

Ease-of-use
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Quality
Pros

Easy to export files in batches to pdf. Everything is nicely organized to find things quickly. Great program.

Cons

Some files can¿t be exported in batches. Certain files that are saved as attachment cannot be checked off and exported like some other files.

Review Source: Capterra
 

Hillary from University

January 2018

January 2018

eCW allows for efficient communication and recording of patients' information.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

eCW allows patients to go to more than one medical center and clinicians still have access to their records, regardless of if they are seeing their regular doctor. It also allows you to use a post-it note feature as a reminder.

Cons

The software can be somewhat tedious in the amount of information and filing system that it offers.

Review Source: Capterra
 

Lindsey from Whole kids pediatrics

January 2018

January 2018

Horrible

Ease-of-use

Functionality

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Value for Money

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Usability
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Quality
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Pros

It was easy to navigate. It works okay for small office and the chart notes are organized well but that¿s about it.

Cons

Impossible to link a large network together to share documents and information. Must have been made for small offices only.

Review Source: Capterra
 

Haifa from EAG

October 2017

October 2017

Comments: If I were you, I would look at other emr. If you are looking for a mobile app, get pmd sof

Ease-of-use

Functionality

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Value for Money

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Pros

Comments: If I were you, I would look at other emr. If you are looking for a mobile app, get pmd soft. It is amazing and reliable and all of our 50+ doctors were happy with it. Our change to eCW was made by our executive office and not by physicians choice. As a physician, I can tell you this app and the EMR in general is a poorly done one.

Cons

Cons: The mobile app is a joke. I can't believe this company is not embarrassed at the poor quality product they have developed. The eCW mobile app should be banned. We are loosing money by using it. Not reliable at all. Omg, it is so bad I don't even know where to start

Review Source: Capterra
 

mikel from Intermed

October 2017

October 2017

I work with ECW in health records and for the most part I find it to be a wonderful source.

Ease-of-use

Functionality

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I work with it so I need it for my job.

Pros

It is broad and offers many features such as billing, patient scheduling and appointments, referrals, medical records of all patients charts, and is set up nicely.

Cons

It is complicated at times and there is a lot to it, so much that it can take years to be comfortable using it.

Review Source: Capterra
 

Glorymar from West Palm Behavorial Health
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

ECW is all in one scheduler, EMR and billing system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The benefit of using ECW is that it is an all in one software: scheduling, billing and EMR.

Pros

What i like most is that you can do everything you need with one software: schedule, EMR and create claims. ECW can be tailored to fit individual needs.

Cons

There is not much that I do not like about ECW. I use it for scheduling and billing for a mental health office and the only problem that we have come across is that we can only select primary, secondary or tertiary for an insurance plan but for mental health we bill managed care plans which are different than medical plans.

Review Source: Capterra
 

Linda from Del Sol Research Management
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Nice schedule format for multiple doctors in one screen

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easily access all patient records in a clean, organized tree format

Pros

You can easily see multiple doctors schedules in various colors depending on the type of procedure/visit and can easily identify by color when confirmed/cancelled or reschedules

Cons

The graphics are a bit dated, could use an update on color quality and font but still gets you all the information you need

Review Source: Capterra
 
 
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