eClinicalWorks is an integrated electronic health record (EHR) and practice management solution providing technology through every step of the patient care delivery process. Features include patient engagement, televisits, care coordination, population health and financial analytics.

eCW device integration allows for structured data capture and trend analysis, while customizable documentation options assist clinicians across multiple specialties. The Patient Hub allows users to access all of the components of the patient chart including patient demographics, billing, previous and upcoming appointments and outstanding items.

With eClinicalWorks V11, clinicians gain access to Eva, a virtual assistant that helps clinicians recall patient histories, compare current and past progress notes and more. Version 11 also includes credit card payment with card on file and interoperability to aid in care coordination.

eClinicalWorks can be used on a PC or Mac using a web browser, smartphone or an iPad.



238 Reviews of eClinicalWorks

Overall rating

3.38 / 5 stars

Filters:

Showing 1 - 20 of 238 reviews

January 2019

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

VERY EASY TO USE

This software is easy to use and perfect for large or small practices.

Pros

I love that this software is versatile and easy to use. Our entire practice can use this software on different levels and even communicate with different providers regarding patients thru this software.

Cons

There is NOTHING I dislike about this software. I couldn't imagine our practice without it.

January 2019

Lic. Francia Sanoja from Sanitas Venezuela

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

High-impact online consultation technology

It has represented a wonderful opportunity to systematize my consultation online, maintaining privacy of my patients and care from anywhere without losing the communication and effectiveness of the process.

Pros

The best thing about this program is that it allows me to have a greater scope of attention and online medical consultation service to any patient, anywhere in the world at any time, with a backup and protection of your data.

Cons

The only limitation is that it requires an internet connection during the entire consultation process, which can be a limitation eventually if you do not have that level of network to the internet.

January 2019

Jenny from Novatio

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

Eclincalworks

Pros

The easiblity of charting features.

Cons

Having to make an appointment to fix a problem

January 2019

Emily from Musical Bridges Around the World

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Functionality

4 of 5

January 2019

Simple but not beautiful

Pros

It is simple, so it is easy to pick up. Quick to learn, even without guidance. Also easy to find the specific things (including reports) you need. It is great to have charts and scheduling in one program.

Cons

To me, this product is very clunky. It is not aesthetically appealing, and appears to look like it was designed in the 90's and stayed the same.

December 2018

Stacy from BrainPower Neurodevelopmental Center LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

December 2018

eclinical works

Fantastic

Pros

It was super easy to use and learn. I only used it for approximately 9 months but had it mastered by that time.

Cons

Could only work on one account at a time.

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

2 of 5

Customer support

5 of 5

Functionality

2 of 5

December 2018

EMR with lots of empty promises

I would not recommend this product, you should do some research and really consider another. They have had two legal issues within the year already and that is a huge concern as a user who spends a pretty penny for this service. Moving to another EMR is a huge pain, but eventually we will be moving away.

Pros

It has a lot of features and they try to stay ahead of the game, for the most part it does work and they can use 3rd party vendors. The web based version is much more modern and faster than the desktop version, however the UI is very different and can take some getting used too.

Cons

Practically everything, for one the support is terrible and you can barely understand what they are saying half the time. The EMR has TONS of issues and they never have an answer, when asked about known issues thay always say " there are none". No software is perfect and everything has known issues, they refuse to awknowledge issues and its ridiculously cumbersome to support from and IT perspective. Especially when changes occur out of nowhere and permissions have been reset and changed without warning.

December 2018

TAOREED from medical lab

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

4 of 5

December 2018

lots of information and useful options but tabs are confusing to navigate

every lab platform i have worked with are organized in tab format and have thus enhanced my and my colleagues' user experience

Pros

* overwhelming amount of information and options
*secure communication line with health care provider
*ability to attach documents to messages
* great interface with other lab information system

Cons

* login timeout could be extended
* home screen is unnecessarily detailed; a simple tab should have been enough to enhance navigation
*a mobile app with secure login option could be useful for those away from the work computer

December 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

2 of 5

Functionality

3 of 5

December 2018

eClinicalWorks is Best for Hands-Off HCO’s

I trained and supported the product at an outpatient clinic.

Pros

I like that the GUI was quite user friendly and easy to train.

Cons

The software is not very customizable and the reporting tools were weak.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

3 of 5

December 2018

Outdated EMR

Eclicinalworks emr software has lots of bugs and errors. Technical support often times can’t figure out the errors and would take a week to resolve the issues. Also have hard time understanding the technical support with pronounciations.

Pros

Easy to navigate with the emr, from scheduling patients, e prescribing, sending electronic faxes and inputting patient referral and insurance documents.

Cons

Lots of bugs and errors on emr software and poor technical support.

December 2018

danielle from Summit Medical Group

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

5 of 5

Functionality

3 of 5

December 2018

EClinical

Some good points such as billing and scheduling, but overall could use some changes.

Pros

Great for scheduling and basic functions. The color coding by provider is very useful.

Cons

Takes a lot of clicks to get to where you want to go and system does crash a bit more than what I think is acceptable.

December 2018

Alyssa from CHC Franklin County

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

3 of 5

December 2018

Not super inuitive

Pros

The featured I like most about eCW is the telephone encounters. It makes it very easy to document calls and quick interactions. I also like that you can timestamp your notes which is helpful when you're playing phone tag with a patient.

Cons

It looks like 8 different developers worked on this system. It can be very difficult to train staff on eCW because it seems like there are 3 different ways to get to each task and every time I'm in the system I find a new one. In my opinion, it's not a very intuitive system. I also find it very difficult to build and use templates. There is a lot of clicking needed to get where you're going.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

2 of 5

Functionality

2 of 5

December 2018

You can get by with it but it is plagued with unhelpful support, errors, and out-dated

Not satisfied.

Pros

You have the ability to do most things you need for medical practices. You can schedule patients, upload documents, run reports, bill and make claims, submit claims electronically and through paper printing, fax, e-prescribe, make telephone encounters, keep user logs, etc. It is an overall all-comprehensive product.

Cons

There are so many glitches it is pretty ridiculous. We are always playing catch up to fix numerous things that goes down. There is never a 2 week period where everything is running smoothly.
The technical and customer support is also weak. They do a good job of getting back to you most of the times, but it takes them quite a bit of time to figure out what is wrong and fix it. Not only that, but communication is a bit tough as I believe most service technicians are located out of country and have heavy accents.
ECW also charges you for so many add-ons that it gets to get ridiculous. They push their products and interfaces so that you need to pay them more than the monthly base.
Also, ECW is starting to get out-dated and behind. When we first signed up with ECW about 14-15 years ago they were top of the line. But they have quickly fallen behind all the other electronic medical records systems that have started. It has been frustrating trying to keep up, especially because of all the new medical record regulations government has been pushing.
ECW is also not friendly with other databases. If you need to submit certain information and electronic secure messaging, you can only do so by forcing the other party to sign up for ECW's communication system which of course no one wants to do.
Also, if you try to switch out of ECW, all the data in ECW cannot be transferred easily. They purposely make it hard for you to switch out and hard for anyone to work on tech. I'd say skip.

December 2018

NICHOLE from HVSOK

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

December 2018

Clinic Review

overall, I feel its a great system and I would recommend it.

Pros

The software is very easy to navigate through. This program offers a ton of training videos. The help is great as well, you can place work orders threw the system of there is the option of live feed back (online chatting). I have used this several times.

Cons

Not everything is black and white. I find it more useful to ask for help instead of trying to find it in the videos because there are so many and you can get lost.

November 2018

Lisa from PrimeCare Urgent Care

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

4 of 5

November 2018

eClinical

After the initial set up, the use of the EHR is great. About average to train new employees and providers. The multitude of screens could likely be condensed, as it takes time to remember what to find where.

Pros

Dynamic EHR and practice management tool. Makes charting and billing easily used and trainable.

Cons

The cost of this product and the per provider licensing puts this EHR out of the running when you staff with PRN providers and mid -levels

November 2018

Rebekah from Great Falls Clinic, LLP

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

November 2018

eClinicialWorks review

I feel that eClinicalWorks is one of the best EMR's out there. I wish other's would follow suit!

Pros

This is a software system that is extremely easy to use. User friendly, efficient, and all around one of my favorite EMR's.

Cons

There is no training session for a new or first time user. I might recommend that, otherwise I have no complaints with this EMR.

November 2018

Donna from Medical Office

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Love eClinicalWorks

Pros

Very easy to use! Easy to teach! Can add messages can fax, prescribe etc..
I would recommend this product to everyone

Cons

I don't really have any cons with this product. Even people who are not knowledgeable with an EMR system have an easy time learning it.

November 2018

REGINA from HENRY KONG MD

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2018

eclinicals review

its ok compared to other emr's

Pros

It has a lot of features which can be very useful. However, learning how to use it is another issue.

Cons

The system does not have a help button where you can just key in a word and it gives you instructions on how to go about it. You have to refer to technical support each time.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Good, basic EMR and PM system

Pros

Good basic EMR and PM/billing system. Works best with primary care practices.

Cons

Not very supportive of specialty practices' workflows and documentation needs.

October 2018

Daniel from Medical Practice

Company Size: 11-50 employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

October 2018

Don't waste your time

Customer service is terrible and patient portal is absolute JUNK !!!

Pros

Format and info displayed is easy to read. "If" it is not crashed or it hasn't deleted your sign-on or passwords

Cons

Not reliable always crashing. Takes forever for patients to load and log on. Customer service is a joke. No contact info listed. Very difficult to use via iPhone or laptops

October 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

2 of 5

Functionality

3 of 5

October 2018

eClinicalWorks

Not my favorite, as I had a hard time performing even the simplest of tasks.

Pros

This is another EMR system we use in one of our clinics. It has all you need for a patient chart and it's not too expensive, compared to other EMRs.

Cons

It's definitely one of my least favorites, as it is clunky and not too user-friendly. I had a hard time finding certain functions, and there's a lot of clicking involved to get one chart in. Customer support isn't great and training takes forever.