eClinicalWorks EMR Software

Good, basic EMR and PM system

Pros

Good basic EMR and PM/billing system. Works best with primary care practices.

Cons

Not very supportive of specialty practices' workflows and documentation needs.

Don't waste your time

Customer service is terrible and patient portal is absolute JUNK !!!

Pros

Format and info displayed is easy to read. "If" it is not crashed or it hasn't deleted your sign-on or passwords

Cons

Not reliable always crashing. Takes forever for patients to load and log on. Customer service is a joke. No contact info listed. Very difficult to use via iPhone or laptops

eClinicalWorks

Not my favorite, as I had a hard time performing even the simplest of tasks.

Pros

This is another EMR system we use in one of our clinics. It has all you need for a patient chart and it's not too expensive, compared to other EMRs.

Cons

It's definitely one of my least favorites, as it is clunky and not too user-friendly. I had a hard time finding certain functions, and there's a lot of clicking involved to get one chart in. Customer support isn't great and training takes forever.

Useful tool but could use improvement

Pros

Able to see lab results and send messages to doctor.

Cons

Sometimes tricky to navigate from one result to another, especially using a phone where the reports would not fit to screen and hitting back button would log me out.

Popular EHR for Physician Practices

Overall, lots of functionality but slow and clunky - feel like it inhibits a provider from seeing lots of patients because of the burden of slowing down documentation.

Pros

Lots of features and ease of use
Good template creating method
Good overall functionality

Cons

Poor efficiency
Too many clicks
Poor customer service overall
Lots of downtime
Slow and clunky

Bad service

Fed up with this company. Moving on.

Pros

Started with this company because of the reasonable cost and promising future. But they only grew worse as they get bigger not better. They recently settled on a law suit (you need to look it up yourself because you would not believe me as this is just a random online review). Do your due diligence and you will find out that this is not the company for you.

Cons

Bad support direct from India. A third of the time you can't understanding what they are saying.
Another third they are trying to impress you with their "technical jargon" which is complete gibberish BS.
The last third you are on hold while they find someone else who might be able to fix the problem.

This software company continues to update the software and tries to keep up with the ever changing Health care industury

Support has improved over the past 6 months. The technical teams really care about solving the issues that arise. You can really tell the staff at eClinicalworks are very committed to customer satisfaction. When so many companies are not concerned with customer satisfaction I am glad that we are using on that is.

Pros

Always changing and updating the operation of the Software to keep up with the ever changing Health Care Industry

Cons

The Software is so flexible and we have been using it since 2006 we really need to develop additional ways to make documentation of Progress notes easier for the providers. When we were trained back in 2006 to develop templates and to use the software for our Providers a lot has changed over the years. It has be difficult to keep up with all the enhancements and developments to the software. Now is the time to really take a good look at how we can go back to making documentation even better for our providers to improve their experience with seeing the patients and not feel so much like it is all about computer documentation and not about the patient any longer. As we move forward into fee for service payment for providers, more is required of the providers and easing their burden is key.

demo

Pros

we liked the functionality of some aspects in the clinical documentation area of the program, but still room for improvements

Cons

customer service is not very good at all, when making a major purchase as and EHR there needs to be better customer support.

Poorly developed product, poor support, nothing good to say

NOTHING !!!!! RUN LIKE HELL AS FAST AS YOU CAN IN ANOTHER DIRECTION.

Pros

The idea of web visits. Although it took several weeks and several support members to get it working.

Cons

the program was so compartmentalized...each individual only knew about their part. One would spend weeks troubleshoot an error to find out that another had not turned on the feature. The system is too complicated for those that programmed their parts! I then after approximately one year decided to transition to a more user friendly emr...this process was just as problematic. They sent a disc that was not in the format needed and then refused to change it and refused to allow the new emr company to access the emr. We were told to download it in the format ourselves...when we tried, we had been disabled from doing so. We called to gain access from the project manager...again on hold for 45 minutes. Still waiting for a call back. Note that they are expecting pay for this 5th world emr while we transition. These people have unfair business practices and have been fined and sued repeatedly by the Department of Justice. Now I'm being held hostage paying for a suboptimal emr that has done nothing but caused me grief.

Very good EMR system

Pros

Very easy to use, easy to get to patient information. Great information regarding medication, dosage, ect.

Cons

E-clinicals is expensive to purchase, better for larger clinic size.

Specialty in Alabama

I have seen several comments that ecw is affordable. It is not....it's very expensive and they nickle and dime you to death. They tell you products are free and then a year later you get a huge bill for a service you were told was free. We probably pay a FTE's salary in what we pay annually for ecw.

Pros

Great product if you can actually figure out how to use without spending tons of hours and money on training. They stay on top of current issues and regulations.

Cons

We have had bugs in our system since it was built in 2012. It has never gotten better. No one speaks English as a first language EXCEPT FOR SALES DEPARTMENT, of course. Typically when we have questions or problems we let it go for as long as we can because we know how long and horrible it will be to deal with tech support.

It gets the job done

It gets the job done for us and it probably just like most other EMRs they all have issues but at the end of the day they allow you to record your notes and bill the insurance.

Pros

ECW can get most of what you want done. I work mainly on the reporting side and staff support. The ability to pull reports is pretty good with their EBO system. We get almost everything we need reporting wise from that system whether it’s financial or encounter data. Their support is pretty responsive usually calling back the same day in most cases. Their billin service is pretty good and is very reasonable. Our company pays about 8% totally cost with ECW which is pretty much the industry standard.

Cons

There are sometimes a lot of clicks with ECW. Anytime you do an upgrade something is not going to work which is very frustrating. If you are a CPC practice you will be frustrated as their reporting dashboard took until the middle of 2018 to start working and then we upgraded and now we are waiting on a patch to get the dashboard back up. Don’t expect to speak to anyone that’s first language is English when you call support. We started with ECW in late 2015 and we had to setup everything from scratch which we thought was really strange as they have so many practices you would think there would already be templates for almost everything.

Terrible Experience

Horrible

Pros

Lots of features but sometimes less is more and it becomes cumbersome and time consuming.

Cons

Tech Support ALL out of India. They don't tell you this when you purchase.
Tech support can't speak English well thus a terrible language barrier and EVERY phone call with them takes a minimum of 45 minutes due to this so you lose tons of time thus revenue.
Tech Support Horrible and no one knows what the other one is doing or has done.
Let me say that again, TECH SUPPORT HORRIBLE. Plus didn't seem to fix anything.
Glitchy and lost documentation on several occasions requiring re-entering.
RX Printing did not work right the entire time we had them (2 years)
MIPS reports was not done by them as we were told and they had to walk us through doing all the reporting ourselves.
You have to pay for extra training. The training we recieved or 5 days was all the trainer fixing glitches and little training was possible.
Data migration from eclinicals was a nightmare.
We couldn't wait to change EMRs.

Bad IT support

Pros

Appointment scheduling and work flow in general

Cons

If a new version is released and there is a bug - god help you because the company has taught employees not to commit to a time frame with customers.

Currently I am unable to edit my treatment plan section because of bug they have and it has consumed so much of my time. They would not fix it, nor would they give me time frame. Software just freezes and closes.

EClinical works is a windows based program that is good for PCP offices

Pros

The windows based model of the software makes it very easy to navigate and intuitive to learn. There are a wide variety of functions that would apply to many medical offices. The access is reliable and few problems are had when using it.

Cons

There are so many features that it can be overwhelming to train new staff. There are more than one way to get the same thing accomplished so this can be confusing at times. It looks a little bit cluttered but overall my staff is able to navigate it.

No spelling check function like microsoft word, no right click suggestion, or under line of miss spelled words. Never see any program like this

I can't believe it. eClinicwork does not have spelling check function like Microsoft word. An EMR program dose not recognize work Medicine!!!

Pros

Trainer or IT support called back the same day or next day. A lot of functions. Cloud based. Lot in anywhere.

Cons

In most sections, there are NOT red under line to indicate incorrect spelled words. NO right click for suggestion function. It is very frustrating for our staff and Physician assistant students. They have to use Microsoft words to type medical history and copy-paste into eclinicworks section
There is NO spelling check working like microsoft word. When clicking ABC for spelling check, the program does not recognize common word, such as medicine, fax, nausea etc.

eClinicalDoesn'tWork

Overall I did not like using this system, I have had experience with Practice Fusion and Athena as EHR and would prefer them over eCW.

Pros

The progress note view makes it easy to see all applicable information.

Cons

It is suppose to be very customizable but we kept being told that we could change anything we actually wanted to change. The process to do anything is very long, you have to jump back and forth between views, and the system in general is very "buggy".

Good EMR

Overall a good EMR/billing

Pros

User friendly and easy to train new employees on. The integrated fax makes putting documents into charts really easy. Employees can get pretty much everything done then I just need to look it over for accuracy and can sign off easily

Cons

Tech support can be a pain. They often call you back an hour later and can be difficult to understand

Not a healthy experience. For eg., NSAIDS for diagnosis of pain, but it was defaulted to other Dx.

Its good in regard to claim, billing, and low subscription fees. Can't list any other benefit. Instead of saving time, I had to waste time in understanding the the ticket response is too slow compared to other similar softwares.

Pros

The best thing about this software is that many clinics/physicians can be integrated, and it is easily customized. Monthly subscription service is a great for my small business.

Cons

Sometimes even after upgrading, I don't have access to all features, customer care is near-terrible. EBO is pretty much hard to understand.

Easy to navigate for scheduling and seeing availability

Pros

The program makes it easy to see availability and separate each doctor by color as well as different types of visits for that doctor. The record for the patient makes it easy to locate their insurance.

Cons

I am not able to receive immediate help with issues and I have to put a ticket in and wait for them to call me back. If they don't call until the next day and they aren't able to identify the issue then I am out all that time where I wasn't able to complete the task at hand.