# eClinicalWorks Software Reviews, Demo & Pricing - 2026 > Review of eClinicalWorks Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/medical/eclinicalworks-profile --- [Home](https://www.softwareadvice.com/) / [Electronic Medical Records Software](https://www.softwareadvice.com/medical/electronic-medical-record-software-comparison/) / eClinicalWorks Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/medical/eclinicalworks-profile/reviews/)[Alternatives](https://www.softwareadvice.com/medical/eclinicalworks-profile/alternatives/) # eClinicalWorks 2026: Benefits, Features & Pricing Wondering if eClinicalWorks is right for your practice? Our Electronic Medical Records Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview eClinicalWorks 3.3 [(396)](https://www.softwareadvice.com/medical/eclinicalworks-profile/reviews/) Pricing Starting at $449.00 per month ### About eClinicalWorks eClinicalWorks (eCW) is a comprehensive platform designed to streamline healthcare IT for value-based care. The technology covers various aspects of patient care, including scheduling, check-in, documentation, labs, prescribing, billing, and follow-up. The EHR caters to a wide range of medical practices, with over 180,000 physicians nationwide and more than 850,000 medical professionals globally using its clinical documentation solutions. The EHR offers several advanced features including advanced "AI assistants," like PRISMA, a cutting-edge health information search engine that consolidates patient records from diverse healthcare systems; Scribe, an automated documentation tool that boosts efficiency and accuracy; and Eva, a virtual assistant granting providers immediate access to patient histories, health records, and scheduling capabilities directly at the point of care. The platform also has in-place editing capabilities and patient safety and compliance dashboards to ensure accurate and compliant documentation. Additionally, the EHR comes with free data exchange through the CommonWell and Carequality nationwide networks, enabling seamless information sharing between healthcar... e providers. eCW's Revenue Cycle Management (RCM) and billing services offer healthcare providers the opportunity to streamline their billing operations and enhance profitability. Whether providers choose to handle billing internally or delegate it to eCW, they can expect top-notch services, including achieving an impressive first-pass acceptance rate of 98% or higher. The in-house billing solutions provide providers with greater oversight of the billing process, heightened accuracy, efficiency improvements, and cost savings compared to outsourcing. Additionally, providers have the option to leverage automation through bots to streamline billing procedures, reduce administrative burdens, and enhance accuracy. For those opting to outsource their billing, eCW's services enlist seasoned billing professionals adept at utilizing cutting-edge technology and industry best practices to ensure punctual and precise billing. Furthermore, comprehensive reporting and analytics offered by eCW assist providers in effectively managing their revenue cycle. eCW also provides a range of patient engagement tools designed to enhance the workflow of front office staff and healthcare providers alike. Front office staff can take advantage of features like online check-in and appointment booking tools to streamline administrative tasks and enhance patient satisfaction significantly. Healthcare providers benefit from tools such as Patient Portal, Messenger, healow Pay, and telehealth, which foster improved care coordination, elevate the patient experience, and offer virtual care options to meet evolving healthcare needs. In the era of Value-Based Care, the healthcare sector has pivoted towards prioritizing quality over quantity in patient treatment. Providers are now encouraged to offer superior care leading to improved patient outcomes, rather than merely focusing on the volume of services rendered. This evolution has brought forth fresh challenges, particularly in areas like care coordination, coding, and population health management. eCW steps in to bridge these gaps by providing a suite of tools such as HEDIS, Chronic Care Management, Transition Care Management, Care Plan Oversight, and Remote Patient Monitoring. These tools empower providers to efficiently manage patient populations, enhance care coordination, and deliver top-tier care that meets the requirements of patients, providers, and payers alike. By leveraging these tools, providers are harmoniously poised for success in a Value-Based Care landscape that demands excellence in patient outcomes and care quality. Innovative, advanced, and comprehensive, eClinicalWorks continues to stand at the forefront of transformation in healthcare IT. Wondering if eClinicalWorks is right for your practice? Our Electronic Medical Records Software selection experts can help you in 15 minutes or less. ## eClinicalWorks User Interface ## Popular eClinicalWorks Alternatives Main Product eClinicalWorks 3.3 [(396)](https://www.softwareadvice.com/medical/eclinicalworks-profile/reviews/) Ratings Breakdown - 3.30Ease of use - 3.00Value for money - 2.83Customer support - 3.35Functionality Pricing Starting at $449.00 per month Get Price Alternative Product [Tebra](https://www.softwareadvice.com/medical/kareo-profile/) 3.9 [(1369)](https://www.softwareadvice.com/medical/kareo-profile/reviews/) Ratings Breakdown - 4.05Ease of use - 3.65Value for money - 3.75Customer support - 3.84Functionality Pricing Available upon request Get Price Alternative Product [Fusion](https://www.softwareadvice.com/product/395326-Pediatric-Therapy-EMR/) 4.3 [(708)](https://www.softwareadvice.com/product/395326-Pediatric-Therapy-EMR/reviews/) Ratings Breakdown - 4.52Ease of use - 4.16Value for money - 4.27Customer support - 4.19Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [athenaOne](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/) 3.8 [(911)](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/reviews/) Ratings Breakdown - 3.79Ease of use - 3.55Value for money - 3.63Customer support - 3.80Functionality Pricing Available upon request Get Price Alternative Product [RXNT](https://www.softwareadvice.com/medical/rxnt-emr-profile/) 4.3 [(498)](https://www.softwareadvice.com/medical/rxnt-emr-profile/reviews/) Ratings Breakdown - 4.30Ease of use - 4.19Value for money - 4.21Customer support - 4.22Functionality Pricing Starting at $32.00 per month Get Price Alternative Product [Carepatron](https://www.softwareadvice.com/medical/care-patron-profile/) 4.4 [(858)](https://www.softwareadvice.com/medical/care-patron-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.56Value for money - 4.49Customer support - 4.26Functionality Pricing Starting at $23.00 per month Get Price ## eClinicalWorks Pros and Cons We analyzed 396 verified reviews for eClinicalWorks to find out what actual users really think. Select to learn more Comprehensive Feature Set The platform provides a wide range of features, including registry tools, patient portals, and integrated EMR functionality. Users appreciate the robust options for scheduling, documentation, and workflow management, with frequent updates and new tools that support diverse practice needs. Streamlined Charting And Scheduling eClinicalWorks offers a unified platform for patient charting, scheduling, and billing. Color-coded calendars, customizable templates, and easy navigation make it simple to manage appointments and review patient records. Multiple users can access charts simultaneously, supporting efficient workflows in busy clinics. Communication And Support Challenges Customer support is frequently described as difficult to access and communicate with, often due to language barriers and outsourced service. Users report slow response times, lack of effective solutions, and frustration with ticketing systems, making issue resolution a persistent challenge. Workflow Inefficiencies And Glitches Patient management is hindered by frequent glitches, slow performance, and excessive clicks to access information. Users struggle with inefficient documentation, limited messaging options, and issues with patient portals, which can disrupt care and slow down daily operations. Limited Adaptability For Practices Many users find eClinicalWorks cumbersome for specialty practices and large organizations. The system is criticized for poor integration with other medical software, lack of clinician input in development, and workflows that do not align with the needs of diverse medical environments. ## eClinicalWorks Pricing and Plans Starting price: $449.00 per month Free Trial Free Version EHR only $449.00 per user, per month Plan includes: - 24x7 Support - Disaster Recovery - Document Management - Ebo View - Eclinicalmessenger - Eclinicalmobile - Eclinicalworks P2p - Electronic Medical Record - Eprescribing and Formulary Checking - Maintenance Read More EHR with Practice Management $599.00 per month Plan includes: - 24x7 Support - Billing Implementation Services - Disaster Recovery - Document Management - Ebo View - Eclinicalmessenger - Eclinicalmobile - Eclinicalworks P2p - Electronic Medical Record - Eprescribing and Formulary Checking Read More RCM as a Service Pricing available upon request Plan includes: - 24x7 Support - Appeals at All Levels - Billing Implementation Services - Billing Rules - Claim Creation and Processing - Clear Visibility Into Your A/R - Denial and Rejection Management - Disaster Recovery - Document Management - Ebo View Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## eClinicalWorks Features - Popular features found in Electronic Medical Records Claims Management Clinical Notes Clinic Interoperability Communication Management Compliance Tracking Decision Support E-Prescribing Medical Billing Patient Portal Patient Scheduling - More features of eClinicalWorks Accounts Receivable Activity Dashboard Analytics Appointment Management Appointment Scheduling Charting Claims Scrubbing Coding Assistance Customizable Templates EDI EHR/EMR Integration Electronic Payments EMR/EHR For Cardiologists For Dermatologists For Family Medicine For Healthcare For Medical Purposes For Obstetrics & Gynecology For Orthopedics For Pain Management For Podiatrists For Primary Care For Urgent Care For Urologists Handwriting Recognition HIPAA Compliant Insurance Eligibility Verification Inventory Management Lab Results Meaningful Use Certified Medication Management Monitoring Multi-Location Multi-Physician ONC-ATCB Certified Order Entry Patient Engagement Patient Intake Patient Management Patient Monitoring Patient Records Management Payment Collection Payment Processing Physician Scheduling Practice Management Pre-Registration Progress Notes Reminders Remote Treatment Planning Reporting/Analytics Reporting & Statistics Revenue Management Scheduling Secure Messaging Self Service Portal Templates Video Conferencing Voice Recognition ## eClinicalWorks Integrations healow Genie Integration rated undefined from -1 review Sunoh Integration rated undefined from -1 review ## eClinicalWorks User Reviews Overall Rating 3.3 Ratings Breakdown 5 29% 4 24% 3 16% 2 12% 1 18% Secondary Ratings Ease of Use 3.3 Value for money 3.0 Customer support 2.8 Functionality 3.4 Kristin H. Verified reviewer Medical Practice 2-10 employees Used daily for more than 2 years Review source Reviewed March 2026 The Cadillac 5 I have had the best experience working with eCW and wish all RCMs could work just like this one!!!!! Ratings Breakdown 5 Ease of use 3 Value for money 3 Customer support 5 Functionality Pros: eCW is the Cadillac of softwares! It works so well in every single way. It has fantastic patient management and revenue cycle management. Working denials and posting claims is a breeze. It gives you easy views of a patient's chart and unpaid claims. Cons: There is just about nothing that is a dislike with eClinicalWorks. It is my favorite RCM software to use. Vendor Response Thank you for your positive review. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. Replied April 2026 Read More BM Brandon M. Verified reviewer Hospital & Health Care 11-50 employees Used daily for less than 2 years Review source Reviewed December 2025 4 out of 5 Stars 4 Overall, I am satisfied with my many years of using eClinicalWorks. I do think it’s a great electronic health record but it could be improved upon and updated. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The user interface is especially easy to learn and use for daily charting and schedule management. The color coding really helps as well. Cons: I don’t like how there are too many clicks to get to certain areas of the portal. Ease of access is there but it could be improved upon. Reasons for switching to eClinicalWorks The cost was better and the user interface was just better and easier to learn and use. It was easier to navigate and acclimate to. Vendor Response Thank you for your feedback. We appreciate you taking the time to share your positive experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. Replied December 2025 Read More SG Sally G. Verified reviewer Health, Wellness and Fitness 501-1000 employees Used daily for less than 2 years Review source Reviewed March 2026 Still needs some work 4 Previously 3 I've been using eClinicalWorks for almost 2 years now and not much has changed. It needs to be a little more user friendly and have more features and ways to do/search/view things. Ratings Breakdown 3 Ease of use Previously 2 3 Value for money Previously 2 3 Customer support Previously 1 2 Functionality Previously 1 Pros: They updated a few things for our company, like a different way to see provider's schedules which is a lot more comfortable and easy. Cons: It still needs some work and more options, specially when searching for a patient's chart. It should be easier for people who work on reports and have to go through a lot of charts in a short period of time. Read More VR Verified Reviewer Hospital & Health Care 2-10 employees Used daily for less than 2 years Review source Reviewed January 2026 NOT for small practices. 3 The system itself is okay, but it is a behemoth that is used to being the big guy and didn't realize that smaller ones were providing the same service at a much lower cost. I went from over $1200 a month to $400 a month once I changed EHRs. eCW was slowly killing my practice. Once I decided to leave them, they provided me with my patient record in a format that no one was ever able to access. I had to start from scratch. Ratings Breakdown 3 Ease of use 1 Value for money 2 Customer support 3 Functionality Pros: it is a very exhaustive EMR system with many functions and features that allow you to do a lot with your clinic. It is easy to apply templates and charting in a way you prefer. The patient portal is great. Easy to provide portals for the whole family without requiring everyone to have a separate email address. Cons: They charge extra for everything, which makes it hard to grow. For instance. They charge per virtual visit, which means your bill is never the same. They also charge for you to use an iPad, there is an extra monthly charge for the clearing house, an extra charge annually for ECPS, an extra charge for the integrated scribe, and so on. For a small practice, it can be prohibitive and very draining. Reasons for choosing eClinicalWorks Customer service received by the onboarding team. Reasons for switching to eClinicalWorks Features and capabilities of the system to support a growing practice. Vendor Response Thank you for taking the time to share your detailed feedback. We appreciate your positive comments on our system’s functionality, charting flexibility, and patient portal, as well as your perspective on pricing and scalability for smaller practices. If you would like to share additional context or discuss your experience further, we welcome you to reach out to us at ecwcares@eclinicalworks.com Replied February 2026 Read More TW Tiffany W. Verified reviewer Medical Practice 11-50 employees Used daily for less than 12 months Review source Reviewed July 2025 ECW Review 5 It's been very good. The system is easy to navigate and learn. They have an excellent training section. The help desk is very quick to respond anytime I've had an issue or a question. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: It's very user friendly. I like that you can access both medical and admin information at the same time Cons: The inability to send in office messages attached to a patient's chart. I would like to be able to send a message to a provider regarding a patient and have it attached to the patients chart Reasons for choosing eClinicalWorks Features, ACOG OB charting, cost effectiveness, ability to integrate with other systems we are currently using Reasons for switching to eClinicalWorks ADMD did not have ACOG OB charting option Vendor Response Thank you for your positive feedback. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. Replied July 2025 Read More DL Dawn L. Verified reviewer Hospital & Health Care 51-200 employees Used daily for more than 2 years Review source Reviewed December 2025 Run, don't walk AWAY from eClinical Works 3 Too many promises, and not enough follow through on very basic requests. The Customer Service reps are obsessed with closing tickets (it must be how they are monitored and bonused) that it doesn't matter if the issue has been resolved, the ticket is going to be closed. They tell you to open a new one and start all over again if something doesn't work Ratings Breakdown 4 Ease of use 2 Value for money 1 Customer support 2 Functionality Pros: I don't have many pros about eClinicalWorks, other than it integrates with other platforms so we can have a functional EHR/PM system since it can't stand alone. Cons: eClinical Works is an EHR, but not one of the best in my opinion. During the sales process, so many things were promised, and yet, never delivered. Customer Support is non-existent, and when you do get help, you can barely understand them because of the language barrier. Its Reporting functionality is dismal, at best. It is unable to capture the most basic data to track KPIs. We can't even run a decent no-show report, which is an industry standard report. Reasons for choosing eClinicalWorks We chose eClinical Works due to the promise that we could customize our exam views... turns out, we could not. Vendor Response Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. This is not the level of service we strive to provide, nor is it the norm for our customers. Since we don’t have your contact information, would you mind reaching out to us at the email provided? Replied December 2025 Read More AH Aamr H. Verified reviewer Health, Wellness and Fitness 51-200 employees Used daily for less than 2 years Review source Reviewed September 2025 Definitely not for neurology or any outpatient practice 1 absolutely awful, they take 6 weeks to give you your data after charging 950 and give it to you such that you have to be an expert to download it . Right now they want to charge all my 9 providers while we are waiting for medical records even though there is no contract obligations, they will try to nickel and dime everything... very traumatic experience being with them. I am so much happier with my new company Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Absolutely nothing, they run on some apparent previous popularity. i dont know of one person who is actually happy with it. They try to sell to hospitals because doctors hate it. Cons: i have finally switched, they took 3 months and lots of problems letting me go including offering to cut down the price by more than 50%. Be aware, they not only charge but also take a larger cut from the credit card company , labs , radiology to connect the software so those guys charge you more. Reasons for choosing eClinicalWorks friends said to try this but it was a super bad idea. I really regret it Reasons for switching to eClinicalWorks Too expensive as athena charged a percentage of my practive Vendor Response Thank you for taking the time to provide your feedback. We want to learn more about your situation. Please email us at ecwcares@eclinicalworks.com. Replied February 2026 Read More SS Satnam S. Verified reviewer Health, Wellness and Fitness 11-50 employees Used daily for more than 2 years Review source Reviewed September 2025 Very dissatisfied 1 Not user-friendly at all. You have to know everything to find everything. Can't save things on the go Ratings Breakdown 1 Ease of use 2 Value for money 1 Customer support 1 Functionality Pros: Nothing. I had problem after problem since its installation. One of the worse product in the market. Unfortunately change is very difficult. Cons: Switching over to ECW was the worst mistake I have ever made in my life. ECW is a pile of patchwork accumulated over last few decades. Every time there is upgrade there is a new problem I have to start fresh Reasons for choosing eClinicalWorks stupidity. Didn't search enough at that time Reasons for switching to eClinicalWorks Same kind of issues. But charting was much easier Vendor Response Thank you for sharing your feedback and for your honesty regarding your experience with eClinicalWorks. We are very sorry to hear about the frustrations you’ve encountered and understand how challenging it can be when a solution does not meet expectations. Your feedback is extremely important to us, as it helps identify areas for improvement and ensure a better experience for all users. We would appreciate the opportunity to connect directly and address your concerns in detail. Please rest assured that our team is dedicated to supporting you and resolving the issues you’ve experienced with upgrades, usability, and system functionality. To assist you further, we invite you to contact us. Replied September 2025 Read More JC Joe C. Verified reviewer Health, Wellness and Fitness 501-1000 employees Used daily for less than 2 years Review source Reviewed December 2025 Not worth using 1 Negative. That's the way i would describe my experience. Having been a PA for the past 6 years, i can honestly say it has made my job harder. Ratings Breakdown 1 Ease of use 2 Value for money 2 Customer support 2 Functionality Pros: There have been few pros to ECW. The 1 thing i do appreciate is the patient portal is relatively easy to access for both the provider and the patient. Cons: I would describe ECW as being too "clicky." It takes multiple clicks to achieve simple tasks. Sending medications is a nightmare, doing something as simple as changing a pharmacy to send a medication takes 10 clicks. The interphase is simple not comparable to a larger network like Epic. The mobile app is a nightmare, dictation is slow. Reasons for switching to eClinicalWorks New job swtiched to a new system. ECW is signficantly cheaper and still not worth the money Read More CL Candice L. Verified reviewer Hospital & Health Care 2-10 employees Used daily for more than 2 years Review source Reviewed January 2025 Worst EHR EVER 1 Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: They are cheaper then most! There are not many pro's been with them since 2012. Cons: Ecw have no idea what they are doing there updates make work for providers and nurses, they NEVER FIX THE ISSUES always responding with the stupidest responses there are units of measure, and documentation needed for PGIP and insurance audits ECW operated with alot of IT'S not once has there updates been making it about medical updates, the worst EHR! Reasons for choosing eClinicalWorks Ecw have no idea what they are doing there updates make work for providers and nurses, they NEVER FIX THE ISSUES always responding with the stupidest responses there are units of measure, and documentation needed for PGIP and insurance audits ECW operated with alot of IT'S not once has there updates been making it about medical updates, the worst EHR! Read More Showing 1 - 10 of 396 Reviews [See All Reviews](https://www.softwareadvice.com/medical/eclinicalworks-profile/reviews/) ## eClinicalWorks Popular Comparisons [Tebra vs eClinicalWorks](https://www.softwareadvice.com/medical/eclinicalworks-profile/vs/kareo/)[Fusion vs eClinicalWorks](https://www.softwareadvice.com/compare/1131-eclinicalworks/vs/395326-Pediatric-Therapy-EMR/)[athenaOne vs eClinicalWorks](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/vs/eclinicalworks/)[RXNT vs eClinicalWorks](https://www.softwareadvice.com/medical/eclinicalworks-profile/vs/rxnt-emr/)[Carepatron vs eClinicalWorks](https://www.softwareadvice.com/medical/care-patron-profile/vs/eclinicalworks/)[AdvancedMD EHR vs eClinicalWorks](https://www.softwareadvice.com/compare/1018-AdvancedEHR/vs/1131-eclinicalworks/)[AestheticsPro vs eClinicalWorks](https://www.softwareadvice.com/medical/aesthetics-pro-profile/vs/eclinicalworks/)[ModMed vs eClinicalWorks](https://www.softwareadvice.com/medical/eclinicalworks-profile/vs/electronic-medical-assistant/)[DrChrono vs eClinicalWorks](https://www.softwareadvice.com/medical/drchrono-profile/vs/eclinicalworks/)[Alleva vs eClinicalWorks](https://www.softwareadvice.com/medical/alleva-profile/vs/eclinicalworks/)[ChiroTouch vs eClinicalWorks](https://www.softwareadvice.com/medical/chirotouch-profile/vs/eclinicalworks/)[Jane vs eClinicalWorks](https://www.softwareadvice.com/compare/1131-eclinicalworks/vs/86099-Jane-App/)[Epic vs eClinicalWorks](https://www.softwareadvice.com/medical/eclinicalworks-profile/vs/epic-systems-epiccare/)[Elation vs eClinicalWorks](https://www.softwareadvice.com/medical/eclinicalworks-profile/vs/elation-emr/)[CureMD vs eClinicalWorks](https://www.softwareadvice.com/mental-health/curemd-profile/vs/eclinicalworks/)[PatientNow vs eClinicalWorks](https://www.softwareadvice.com/medical/eclinicalworks-profile/vs/patientnow/)[EHRYourWay vs eClinicalWorks](https://www.softwareadvice.com/medical/eclinicalworks-profile/vs/ehryourway/)[CharmHealth vs eClinicalWorks](https://www.softwareadvice.com/medical/charmehr-profile/vs/eclinicalworks/)[NextGen Office vs eClinicalWorks](https://www.softwareadvice.com/medical/eclinicalworks-profile/vs/nextgen/) [Compare All Alternatives](https://www.softwareadvice.com/medical/eclinicalworks-profile/alternatives/) ## Other Top Recommended Electronic Medical Records Software [athenaOne](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/) **3.8** (911) Recently recommended **223** times [AdvancedMD EHR](https://www.softwareadvice.com/product/1018-AdvancedEHR/) **3.6** (464) Recently recommended **210** times [RXNT](https://www.softwareadvice.com/medical/rxnt-emr-profile/) **4.3** (498) Recently recommended **187** times [CharmHealth](https://www.softwareadvice.com/medical/charmehr-profile/) **4.2** (151) Recently recommended **143** times Stuck Between Options? 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