eClinicalWorks EMR Software


 

eClinicalWorks is an integrated suite of electronic health records (EHR), practice management, patient engagement, tele-visits, population health, care coordination and analytics. On-premise and cloud based deployments are both available.

eClinicalWorks provides technology through every step of the patient care delivery process. Patients can book appointments online, receive automated reminders, use the eCW mobile app and check in on a kiosk.

Clinicians can document notes using speech, touch or templates while the eClinicalWorks rules engine powers automated task creation for follow-up care. The solution is also ICD-10 compliant and includes an ICD-10 search feature.

 

eClinicalWorks - Provider lookup
 
  • eClinicalWorks - Provider lookup
    Provider lookup
  • eClinicalWorks - Patient hub
    Patient hub
  • eClinicalWorks - Patient profile
    Patient profile
  • eClinicalWorks - Scheduling
    Scheduling
  • eClinicalWorks - Graphs
    Graphs
  • eClinicalWorks - Progress notes
    Progress notes
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

199 Reviews of eClinicalWorks

 

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Software Advice Reviews (159)
More Reviews (40)

Showing 1-20 of 159

Kelly from FNC
Specialty: Neurology / neurosurgery
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

eClinical is the most difficult program and company to work with.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I literally have nothing I like about this product. I have yet to have 1 good experience with the software or the people for support.

Cons

It takes multiple steps and clicks to do any simple task, the way everything works is backwards and makes no sense so it is difficult to train anyone on. If you need support, good luck... you have to put in a ticket and wait, wait, wait for someone to call you and tell you they can't help its a glitch in the system get the new upgrade, so you do which comes with a whole new set of problems that no one can help with because its a glitch in the system and we have to wait for a new version to be available to download. I could go on and on, but I sure you get the picture.

Review Source
 
 

Jay from Alamo Heights Primary Care Physicians
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Need extra employees to use this system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

DO NOT GO WITH THIS!!!!

Pros

That is is cheap and you get what you pay for.
I do like some of the billing features.
Not many other pros

Cons

1. had to hire staff for all the errors eclinical has. they do not have a support. when an issue comes up you have to leave a ticket, they call u 1 hour later and then your staff have to uses their time and their computer to be walked thru how to fix it. meaning each issue takes 2-3 hours of your staff time. nothing is simple.
2. we finished and went live on may 14 2018. NOTHING WAS LIVE!! 2 months later we still cannot get electronic prescriptions done. Non of my old emr imported, Non of the referring providers were in for 2 weeks. Try running a business with patients and no staff because your staff are on the phone with support.
3 their 5 days of trainer on site is a joke. That was an extra member who was on the phone the entire time fixing implementation issues. NO ONE GOT TRAINED> NOTHING WAS READY.
oh and by the way i signed up in jan 2018 so i gave them 5 months to get all data and this together.......

Review Source
 
 

Manan from Clear Lake medical clinic
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

They have lousy financial department and very unprofessional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They have also federal government penalty for charging unnecessary and still they have same practice. They try to bully the physicians and as it affects patient care, we are helpless and they do unethical way to extract money.

Pros

Not very friendly and what they say does not show in the program. Not a very good program and will not recommend

Cons

Very smart in collecting money. They complain for invoice and I showed the proof of payment and now they come up with other invoice. They discontinue my support and it affects my patient's care.

Review Source
 
 

Steve from Ankle & Foot Specialty Clinics, LLC
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Physician who uses it at the hospital.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Use it at the hospital and it took awhile to love it. Now I don't want it to change because of the useful things I can accomplish.

Cons

Initially ugly screens and did not seem a pleasing environment. Colors and backgrounds are now decent to look at.

Review Source
 
 

Zachary from General Motors
Specialty: Other specialty
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2018

June 2018

Medical portal for doctor communication is amazing

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

All tabs are easy to see right on the left side of the screen. Appointments, medications, doctor messages and everything in between.

Cons

Could look a little nicer. The layout and buttons look like an older college portal website. Not bad but could be nicer.

Review Source
 
 

kent from South Shelby Family Medicine,
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It provides all quality measures needed for MIPS and tries to improve ease of use. Accesing an software engineering is difficult.

Cons

It requires a lot of clicks to review information and fixing a problem is not easy with their ticket triaging.

Review Source
 
 

Tiffany from Southwest kidney institute
Specialty: Nephrology
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

eClinicalWorks is a great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I have used this product a few times, but overall I feel its easy to use, efficient. And I would recommend it

Cons

I dont have any cons or concerns thus far, but if anything pops up, I will be sure to voice my opinion on the matter!

Review Source
 
 

gina from mid ohio
Specialty: General practitioner
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

worst business decision ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

see above.

Pros

web visits possible. web visits is why I signed on. I truly cant think of anything else good to say. A good concept but it does not work together.

Cons

nothing works as it should, loses data-justice department filed against this company for loss of data that cost lives in doctors practice... a matter of time before it is totally shut down. support is a joke... never there when they are needed don't speak clear English hard to communicate with. too costly for a product that escribing never worked...they will charge you for features that never worked even when you indicate that they are not working. They spent 4 weeks trying to get web visits working bouncing me from one tech person to another only to find out that it was not enabled. I cant say enough bad things about this product. Oh yes the system is so "un-user friendly" you will spend 80% of your time charting.

Review Source
 
 

Bob from Women's Medical Associates of Nashville
Specialty: Ob Gyn / women's health
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

Great User friendly EMR & Billing software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product and very user friendly.

Pros

eClinical Works is a very user friendly electronic medical record and billing software that can be a great asset for any physician office no matter what the specialty.

Cons

The only issue that I have encountered when using this electronic medical record software is that there is a standard drop down "filing" system but you can always design your own should you not want all of the folders to drop documents into.

Review Source
 
 

Wesley from Infectious Diseases Consultants
Specialty: Infectious diseases
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

inconsistently unreliable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

the finished notes do look pretty, with data on the left hand margin, instead of a 7 page note ; but you better make sure the PCP or referring doctor is listed and "known" to the circle of care, or that also has to be manually entered

Cons

once again, I dictate, and it transcribes, and then I try to "scribe" it into a progress note, and it say "the request has times out"; this used to happen a lot, it went away, and now it is back; I have to manually type every note as of this moment. I end every note with the disclaimer that I would not recommend this product. I also thought I figured out how to cut and paste data from one part of my note to another, but that failed. Typing in a diagnosis under assessments is a joke, it will either not offer the correct diagnosis or only offer an unrelated diagnosis - so under PMH I have to manually type a correct/ exact diagnosis

Review Source
 
 

William from Medical Hills Internists
Specialty: Internal medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Terrible EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Terrible, terrible EMR. Don't buy it, I beg you. I'm taking early retirement from my group in large part because of this program.

Pros

I honestly like almost nothing about eCW. My practice switched from a fairly basic but very functional EMR (SRS Health) to eCW about a year ago. It has been an unmitigated disaster. The training was terrible, the support slow to respond generally and the user experience unbelievably frustrating. I've wasted so much time clicking around trying to complete the most basic tasks it makes me want to cry. If forced to pick a pro, I'd say...actually I can't think of anything. I hate it.

Cons

1. Illogical workflow. I could go on a long time about this but I don't have room. 2. The web version and desktop version are significantly different so if you go home to finish notes, which I have to do almost every night, you have to remember to do many tasks two different ways. Here's one frustrating difference. You can fax prescriptions from the desktop version but can not from the web version which means if I have a controlled substance to send in I have to wait until the next day when I get back to the office and can use the desktop version. 3. There are too many other cons to list. They are mostly numerous little things that slowly drive you mad. Morale at our office has been terrible since we changed to eCW.

Review Source
 
 

Christine from Long Grove Psych Associates
Specialty: Community health center / FQHC
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Not the Best!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The notes look really nice and are professional. The voice to text works really well - great feature. The photo feature is very nice as well!

Cons

Have had information disappearing on me! It was extremely hard to learn. It's not as organized as I would have liked it to be.

Review Source
 
 

Chris from VMG Health
Specialty: Cardiology
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Superior product, longer learning curve

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Support/customer service has been huge during our implementation.

Pros

with most software options, the more features/accessibility, the more time it will take to fully understand the product. Customer support has offered our staff numerous opportunities to train and hold classes for those who feel they do not fully understand some of the features.

Cons

Honestly, it is alot to take in. It has taken our staff a full 3 months to get acclimated to the new system but I would expect that with most EMR change overs.

Review Source
 
 

LaToya from Optimed Hospitalists PLLC
Specialty: Multi-specialty
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Front and back office functions are riddled with errors and are super slow! Tech support offers no solutions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would not recommend eCW to any practice.

Pros

Simple graphics, ease of use when working properly. The billing reports and menus are easy to navigate.

Cons

Support is almost completely useless. Our practice has experienced slowness and delays since installation, and there has yet to be a resolution. There are several issues

Review Source
 
 

Robin from NRHS
Specialty: Multi-specialty
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

Great features, poor support and follow through

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Support is what would drive me away from this product. Implementation project management and installation is very good. Post implementation and project management is inconsistent and poorly managed within the company.

Pros

Good readability. Results management is effective, and the integration with patient portal eleinunsted the need for calling patients about normal values. Patient portal and integrated online billing is convenient and well received by patients.

Cons

Medication management is challenging. Preventative measures are difficult to manage. They are scattered throughout the EMR without a true home for everything. The alerts functions don’t reflect quality measure compliance.

Review Source
 
 

cheryle from south central public health department
Specialty: Other specialty
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Great for our small health department

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We spent the time to document our processes and identify areas where we wanted change. When the business analyst came, we were able to concentrate on how we wanted the EMR to work. This is the difference in having someone install an EMR with the "usual" processes and making it work for you. They are very willing to work with you to make the product work for your needs, you just have to identify what you want. If they can't change something (we wanted a couple of languages added to the list in demographics and couldn't because they were not on a standard list) they can work with you to find a solution.

Pros

This is a very cost effective EMR for our small health department. We are able to customize progress notes to allow for fast and efficient documentation of immunizations. Messenger can be used to call and cancel patients if an emergency happens and we need to cancel patients. This can be done from the internet anywhere, which can be a big help not to have to go into the office during a severe weather event. We have had very responsive staff from eCW who helped us during customization and implementation. The chat feature on the support portal can give quick answers (except on Friday afternoon). The support techs have always been quick to get back to us. The eCW university that has videos to either train new staff or remind current staff of processes is very valuable. This saves trying to construct training materials on your own.

Cons

Data entry for historic immunization records is time consuming. I look forward to a time when we will have bi-directional data transmission with our state immunization database, which will eliminate the historical documentation. As others note, there can be difficulties with communication if a support person does not have English as their first language. It just takes slowing down and being patient.

Review Source
 
 

sujana from CAPITOL CARDIOLOGY ASSOCIATES
Specialty: Billing services
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Good software , but need constant it involvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Nope

Pros

Up to date with industry
Cqm simple procedure
Macra updates are good
Good customer service tech repsonse

Cons

Bad reports system
Daily reports and daily queues not proper
Appearance enhanced in v10, but with higher cost

Review Source
 
 

Shelby from Koala Center for Sleep Disorders
Specialty: Ob Gyn / women's health
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very user friendly and has many options. Our office just started using the feature where patients can make their own appointments online!

Cons

If you add a note in the claim logs and want to go back to the patients chart it saves your log, even if you’re not done typing.

Review Source
 
 

Michael from Neurospine LLC
Specialty: Hospital
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

All around EHR

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Task system, marking documents, and workflow are all very intuitive and laid out nicely for you on the screen.

Cons

They recently got sued for inaccurate medical records which I believe they have fixed thus far. Reporting is a little wonky too, but once you learn the software then it works well.

Review Source
 
 

ROSEMARY from ISK INSTITUTE
Specialty: Orthopedics / sports medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

ECLINICAL WORKS FOR PATIENT CARE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

GREAT FEATURES! ECLINICAL WORKS OFFERS PROVIDERS AS WELL AS MEDICAL STAFF MEMBERS TO SEE EVERYTHING AT A GLANCE AS WELL AS THE ANATOMY!

Review Source
 
 
 
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Showing 1-20 of 40

kristen from DR M PATEL
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Good program, to many key strokes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really like the front office, back office end of it. We use eClinical Works for everything in our office. the scheduling is very user friendly.

Cons

Not a good billing system. way to many key strokes and takes way longer to do most things then I would like it to do.

Review Source: Capterra
 

Nancy from Curas/RCM360
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

fantastic practice management software that is customizable to any healthcare practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fantastic reimbursement ability depending on customization and training of users.

Pros

Customizable. Choices of software resellers with high levels of support. Resellers have the opportunity to provide practices with teams of A/R support.

Cons

May be complicated to some practices that are not experienced with how PM systems work. There are many options to customize that may not be fully understood when onboarding.

Review Source: Capterra
 

Jenny from Children & Teens Medical Center
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

I really like eClinicalworks PM.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Opportunities to improve our medical outcomes in all areas and departments.

Pros

All like the most features under the Billing navigation tab especially. The registry is the fastest way to get info drilled down to your specific needs. We are using the kiosk and questionnaires. This feature has helped tremendously with meeting Clinical Integration (CI) measures. It has also helped streamline patient check in and collecting outstanding balances. There are always new things to learn and try - always evolving!

Cons

The EBO reporting system. I do not find it easy to learn. I do not find it fits or is workable in the medical field. The reports do not give you current, month to date or year to date totals on your reports. You cannot create reports that give that information as well.

Review Source: Capterra
 

Medhavi from houston thyroid and endocrine specialists
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Robust system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It makes seeing and documenting patient data easy.

Pros

They are constantly innovating, adding new features regularly. Online scheduling system is great because it allows patients to schedule directly without human input. It runs in any device Mac or PC and is cloud based.

Cons

They used to have a poor support team but since 2012 it has been very good and highly responsive.

Review Source: Capterra
 


June 2018

June 2018

Painful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Seems to be a very broad platform with lots of capabilities but the practical application is difficult to understand and use.

Cons

No real established workflows- everything is a workaround and our implementation/set up was incomplete . Our staff struggles with the little things every day.

Review Source: Capterra
 

Jon from Community Medical Centers, Inc.
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2018

June 2018

perfectly adequate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Better than paper charts/records

Pros

The software is easy to use and pretty intuitive. It's reasonably stable. Support is good, usually, and has been getting better over time.

Cons

Updates are literally terrible. I've lost count of the number of "quick patches" that turned into an 8 hour show of attempting manual workarounds consisting of manually re-registering DLL and OCX files and other janky fixes recommended by support.

Review Source: Capterra
 


May 2018

May 2018

HORRIBLE!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

None! Absolutely nothing. It's a constant frustration. Not one clinician at my agency likes it.

Pros

Nothing! It is a pain. It crashes all the time. There are so many things wrong with this product I wouldn't have enough time or space to say them all.

Cons

Poor GUI interface--it's like there was no one on the development team who knew anything about healthcare!
Extremely difficult to read typeface--small, poor contrast
Spell check on the online client but not on the installed client--why?

Review Source: Capterra
 


May 2018

May 2018

There is a growing market of medical app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can be closer to my younger patients with this tool

Pros

I think this app has a lot a good features that are part of the future of the medicine. The idea of being closer to ouh paient by using this software its great

Cons

For some youngs and elder medicians its difficult to use. Some of the features does not works very well

Review Source: Capterra
 


April 2018

April 2018

An amazing software to use for a medical office who wants everything in one place!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that this software has everything you need in one spot. You no longer have to open 2 or 3 programs, because this does it all! You can view the schedule, look up a patients medical records and visits, and view all their information/notes in one place. It is easy to use once you get the hang of it. Customer service is very quick to respond to you when placing a ticket and make sure to quickly resolve any issues you might have. This software has so many more features compared to other softwares I have used and you have so many options when scheduling someone.

Cons

The layout of this software is very confusing to say the least. It has so many great features, but everything is very scattered. It took me months to learn all the reports you could run and all the billing features. The medical records would get very frustrating at times because certain things that were entered in would not save at times and just disappear. This software is also expensive, but I will say you are able to accomplish so many things so it is worth it.

Review Source: Capterra
 


April 2018

April 2018

I use eCW at my current position in healthcare. It is our electronic health record.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What I like most about eCW is the versatility of the software and ease of finding what you need to find in the patient chart.

Cons

What I like least about the software is that there are a lot of clicks that have to be made to get to your destination.

Review Source: Capterra
 

Elbert from PJSC Slavuta Plant "Budfarfor" part of Geberit Group

April 2018

April 2018

a lot of useful information

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

lot of new information

Pros

very easy to find interested information, good and easy interface. Lots of practice works, different opinions and point of view.

Cons

don`t find any weak points, every thing is perfect and easy to find. a lot of facilities and healthcare professionals improves every time this project

Review Source: Capterra
 


March 2018

March 2018

Its so nice to see this kind of software and its helping a lot and in managing the patients.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Cost need to be reduced to attracts more vendors

Pros

Now patients can able to book the appointment of their own in online. A great asset and user friendly to all.

Cons

Cost of the product is one concern and add on features cost is also so high. I request to look on the cost to attract the vendors.

Review Source: Capterra
 


March 2018

March 2018

The best EMR system I have ever used. Very user friendly!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

fast and simple review of multiple schedules and thousands of patients.

Pros

It is so easy to navigate through schedules, charts, messages, and screens. You rarely have to backtrack through patient charts. Communication with staff is simple. The program is fast and easy to understand which we all need in our busy lives!

Review Source: Capterra
 


February 2018

February 2018

Best system to use for billing I've come across so far.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and understand. Easy to maneuver between claims and patient accounts. Easy to manage multiple active accounts.

Cons

The ease it is to delete anything in the system. Not being able to see who changed what in the system just the user who created it.

Review Source: Capterra
 

John from Tanner Clinic

February 2018

February 2018

Fast and flexible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

One of the benefits to ECW is that it's lightweight, cloud accessible, and easy to use. It's a good option for small practices that do not have exiting IT infrastructure capable of handling an in-house EMR system. You can access it anywhere but your data is safe and managed for you.

Cons

Getting logins and support is sometimes a challenge. Applications that run in the cloud sometimes come at a premium price as you are paying for the service of others to maintain it.

Review Source: Capterra
 

Malik from Hope Internal Medicine of Pueblo PLLC

February 2018

February 2018

the EMR is excellent and customer friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

One major benefit is the help with the MIPS/PQRS Medicare incentive from the eClinicalworks team.

Pros

all features easy to use, excellent customer service , great follow up from the eclinical works team.

Review Source: Capterra
 

Andrew from CHWPLC

February 2018

February 2018

We switched to eCW two years ago and have never looked back, very forward thinking.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use from clinical side, good product from Practice Management. Forward thinking with patient engagement.

Pros

Our clinicians feel that the setup is much more efficient than some of the other eHR packages we have use. I like we're they are going with the web based content and PHM. We see a lot of value in the product and feel it has been a great investment. From a financial standpoint, the monthly subscription service helps small businesses who can't afford to put up large sums of money for initial license fees.

Cons

Their report generator is a little more difficult to use than some products, or you don't have access to all fields. We utilize their Query writer often and then dump the data into Excel. Their Report Writer suite can be powerful, but requires advanced knowledge of query writing, which many small to medium sized companies likely will not have available.

Review Source: Capterra
 

Nichole from Hospital & Health Care

February 2018

February 2018

Worked a cardiologist on this program. It was a little awkward not understanding the wording.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The program was decent, it had a weird way of helping code. Also a lot of detailed information in the system.

Cons

You couldn't print the details information you needed. They all referred to certain buttons as jelly beans. It was hard to make any person take that seriously when working with new providers.

Review Source: Capterra
 

Daniel from Healthcare

February 2018

February 2018

This software was a bit hard to get use to but it was then worth it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I have used this software for a previous job at a doctors office and Once I got use to it, it was easy to navigate.

Cons

It takes a long time to get used to this system. There's so many things to do and it's not organized so it's overwhelming.

Review Source: Capterra
 

Humberto Alexander from Tesser Health
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Integration using HL7

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A solution that met the customer's need right out of the box, without the need for expensive and lengthy implementations.

Pros

Their software integration capabilities are in par with industry standards of bigger EHR vendors. Their documentation is solid and up to date, and their technical support staff was very friendly and easy to talk to.

Cons

HL7 support was limited to only certain message types, but overall, they had most of the HL7 types were needed.

Review Source: Capterra
 
 
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