--- title: "ECLIPSE Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ECLIPSE. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ECLIPSE is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/eclipse-practice-management-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Chiropractic Software](https://www.softwareadvice.com/medical/chiropractic-emr-billing-software-comparison/) / [ECLIPSE](https://www.softwareadvice.com/medical/eclipse-practice-management-profile/) / ECLIPSE Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/eclipse-practice-management-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/eclipse-practice-management-profile/alternatives/) # ECLIPSE User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 269 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.6/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 204 reviews (76%) - 4 stars: 36 reviews (13%) - 3 stars: 16 reviews (6%) - 2 stars: 6 reviews (2%) - 1 star: 7 reviews (3%) ### Most mentioned pros - They have always been top notch with customer support and great with the little things like helping close out the year's records and backing up procedures. - Extremely Stable platform, I started with Eclipse in 1992 when I opened my own office. - overall, its a great system. once you have used it for awhile, everything is very easy to find and its a great way to keep track of all the information entered into it. ### Most mentioned cons - I think it needs an update, it makes my computer spaz out every time I open the system and it's extremely hard to navigate. - The only negative I found was it takes quite a bit of time to run reports, it has to scroll though the entire patient rolodex and with 13 years of data in the system it takes more time then I would like. - Some pre-sets are not customizable and two users cannot be in the EHR simultaneously for SOAP note taking. ## ECLIPSE customer reviews Showing reviews 1-25 of 269 (page 1). ### Easy, Effective, Essential - Overall rating: 5/5 - Reviewer: Jesus R. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The product is easy to maneuver through once you get the hang of it and very well categorized . You can learn it easy without training. #### Cons One con that i can think of is tabs. I believe the tabs could be better arranged, however its really no big deal, its just a personal setup preference. --- ### Eclipse: A solid software company with great reliability and customer support. - Overall rating: 5/5 - Reviewer: THOMAS P. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Eclipse has been positive. I am a solo practitioner in a small office. I started back in the days of paper claims and printing on claim forms. I was old school and didn't know how the jump to the EHR was going to go and I found Eclipse 15 or so years ago. They navigated me through the set up and interfaced me through all elements of their program. Any compatibility hiccups with computer and clearinghouse issues over the years were dealt with in a timely fashion and the support staff has always been friendly, patient an efficient. I recommend this company without hesitation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been with Eclipse for around 15 years. They have always been top notch with customer support and great with the little things like helping close out the year's records and backing up procedures. I always judged a company on how they navigate you through the hiccups. We always expect efficiency and reliability of a product, so stating the product works as promised should be automatic. In the tangled world of healthcare, glitches are going to happen. I have been more impressed with Eclipse ability to right the ship when insurance changes and coding requirements have occurred over the years. I have never had a security breach issue over the years, so I have peace of mind with records safety. I have looked at what other options are out there and no one has impressed me as competition to look elsewhere. #### Cons I don't have many complaints. If I had to list any grievances, it would be the price increase. I know they are still good for the value ,but small offices still feel those increases when they occur. #### Reasons for choosing ECLIPSE I liked the interface and the features it offered. --- ### Tried and True - Overall rating: 5/5 - Reviewer: Steven S. - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used unspecified for more than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered I have been using it for over 21 years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Eclipse keeps us up to date on all the changes that have been occurring with HIPPA and is easy to use. --- ### A complete experience in the health area thanks to eclipse. - Overall rating: 5/5 - Reviewer: Isaac Á. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used weekly for free trial - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered In general, my experience with ECLIPSE was not very long, but in the short time that I have used it, I can highlight that it is a complete software and that it met all the needs and requirements requested by the company where I was working. It is a software that I would use again but that it has many more features since the world of technology must always advance. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros ECLIPSE is a complete medical management software that helped me and my work team a lot. The positive points that I personally highlight the most is that it complies with HIPAA requirements, which guarantees the privacy and security of patient information, as well It features robust patient record management functionality, allowing healthcare professionals to efficiently store and access records, and this goes hand-in-hand with the ability to schedule appointments and manage billing. And finally, its multi-location function that allows medical practices to manage operations in various locations, facilitating collaboration and coordination between the offices of the company in which you work. #### Cons As a first negative point I can say that learning to use this software must be complicated like any other, but there is not much help information about it. And as a last negative point is that the customization of the system is not very extensive and complete to fully satisfy the needs of the company. #### Reasons for choosing ECLIPSE My team and I chose ECLIPSE to test for the first time with this software and it was able to satisfy us with everything we needed. --- ### Spinecare’s experience - Overall rating: 5/5 - Reviewer: sanda C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I am so glad I made the switch. Eclipse has great customer service and technical support team. Our old software company used to take a few days to contact us back. With eclipse help is available when we need it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Macros!!!! I wish I made the switch long time ago. My new patient exam note takes as long as my daily treatment note used to take. It is efficient, bullet proof and so easy to use! #### Cons I wish we could be in a chart at multiple stations at the same time. #### Reasons for switching to ECLIPSE [SENSITIVE CONTENT] is pretty great at what he does and it was hard to see anything but a benefit in making the switch after talking to him at LB Payne one year. #### Vendor response Thank you for your review! Please call the Help Desk & ask them to turn on "RTDF" for you so everyone in your office can access the same patient simultaneously! Replied December 2021 --- ### Eclipse Full Body Template - Overall rating: 5/5 - Reviewer: Matthew W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The EHR full body template is quick and easy to use. Once I customized the macros I can get a fully complaint and unique E/M note done in 5 minutes or less and a daily treatment note done in 30 seconds. Eclipse support helped me all the way. #### Cons I don't really have any problems with the software at this time. #### Reasons for choosing ECLIPSE I used Wright pad for a year and it was a joke. A $10,000 mistake went back to Eclipse. Didn't realize how easy Eclipse was until I used somebody else's. --- ### Retiring from chiropractic using Eclipse from 1992 - Overall rating: 5/5 - Reviewer: Steven A. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Eclipse kept statistics, billing, different doctor #'s and customer service was always spot on, however I didn't have to use it that often. I highly recommend this software and company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Extremely Stable platform, I started with Eclipse in 1992 when I opened my own office. They stayed up to date with updates, very user friendly. #### Cons Their note taking part was good also, even though I did not spend that much time setting up the parameters --- ### Worst technical support ever! - Overall rating: 1/5 - Reviewer: Charles E. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It works for basic functions. No frills. #### Cons The technical support for this product is the worst I have seen in 30 years. There is only one person doing tech support and he seems to take great joy in letting you know how stupid he thinks you are. He managed to make our office assistant cry and closed a case because he thought the issue was resolved. Stay as far away from this product as you can. The product itself uses a Windows 3.1 interface along with a dongle for software protection which requires you to have a computer with a com port which in this day and age, is archaic. That and you need to share your whole hard drive to even get the product to work. I am going public with this after trying to contact the founders of the software and getting no response from them so that should tell you right there that they don't give 2 cents about their customers. #### Vendor response Mr. Eichelberger... as you're well aware, this review is both inaccurate & untrue. We contacted you within 20 minutes of receiving your email, offered to review recordings of the phone contact you complained about, and attempted to call you directly (which took some work since you'd accidentally provided your wife's phone #). A senior VP later spoke to you & offered assistance. As you are also aware, ECLIPSE hasn't used "dongles" in years, and you don't disclose that your office has neither a current copy of ECLIPSE nor a subscription. We're not sure what prompted other untrue comments such as promoting the idea that only a single technical support employee exists at our company? In fact, the VP you spoke with offered you a refund for the calls before he even investigated your complaint! He also offered to help in any way necessary to resolve the issue! Finally, he spoke with Rosie (who you mention in your review) this morning.... to ensure her issue was resolved. Replied December 2018 --- ### Eclipse hasn't kept up with the times - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I found it to be very clunky and falling behind the times. Also, didn't integrate well with other software programs. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros The software was heavily advertised and used early-on in the EMR change-over. So, it was initially a nice change from paper to EMR. #### Cons In the years that I used it most, from 2015-2018, I found it to be way behind the other EMR software that was coming out. It was not very customizable and the support was not very good. #### Vendor response Given your comments, we're both puzzled by your review & curious as to why you choose to remain anonymous -- since neither we nor Capterra (who solicited your review for a gift card) can verify you used ECLIPSE. We're also puzzled by your non-specific remarks. We're truly sorry that you weren't satisfied with our products. As a chiropractor with a busy practice & feedback from thousands of our colleagues, I have a different opinion. Also, ECLIPSE was one of the first products to actually receive certification in July 2011. BUT... we never advertised, promised or promoted it! We simply delivered it -- without changing our fees! Our certifications remain current & our touch sensitive software requires Windows 7 or above to run. If you were a client, we wish you had taken the time to communicate with us about your issues during the time you used ECLIPSE. Replied January 2019 --- ### Eclipse saved my company! - Overall rating: 5/5 - Reviewer: Kevin H. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I use the ECLIPSE Software daily at my company, I've had this software for 2 years and I just love it. ECLIPSE makes the billing proces very easy for me and my employees, with this software i can also schelude consults and many more, the EHR (electronic health record) its one of the best thigs of the software the doctors in my company love it, this also has an extensive alerts system that is very helpful, the security features saved my company once from a fire, for this and many other things ECLIPSE its a must have in my company. #### Cons There is nothing negative from my point of view! If you had to improve something that would be your system of notes sometimes there are failures to save certain notes and that can be annoying however this happens very rarely but it would be good if they fix it --- ### You get what you pay for! - Overall rating: 3/5 - Reviewer: ERICA B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered You get what you pay for. It is cheap for a reason. It is time consuming, difficult to manage and frustrating to use. They don't even update the ICD 10 codes year to year. I have issues all the time with incomplete codes because the system doesn't have the updated new codes from 2017!!! #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros This software has a nice schedule viewer. I enjoy that it is easy to use. #### Cons Literally everything else. It takes us an hour to run billing, an hour to run any special report, two hours to run a monthly A/R and an additional 2 hours to run monthly patient statements. It has no claim scrubbing features embedded. It is not efficient for a practice of more than one! #### Vendor response We wish you had taken the time to ask us about ICD codes during any of your recent interactions with our team! You have always had the ability to import ICD-10 updates. (We last explained how to do this during a November 2017 conversation with you.) We also wish you had discussed your performance issues with us so we could help you determine why reports & billing are taking longer than expected. It's likely we can provide a variety of solutions. I've used ECLIPSE in my own busy multi-disciplinary practice for years, as have other reviewers on this site with dozens of providers & 150+ users. Since, to the best of our knowledge, you didn't work at this practice when we provided training in 2011, please consider visiting us for **free** training to help you better use & navigate the software. For example, my billing manager runs a preview of every billing run *before* we generate bills. This allows us to handle a variety of reported errors before we send claims -- Dr. Karen Walters, D.C. Replied February 2020 --- ### Excellent Software and Support - Overall rating: 5/5 - Reviewer: Howard B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered My New York practice got hit hard by the pandemic. Medical billing fell months behind. Eclipse’s tech support rescued us! Whenever we have a glitch they find the solution with a courteous staff. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Eclipse is always improving the software with updates to address the changes we face running an insurance based practice. #### Cons The software does take a little getting used to. Teaching new staff is challenging. --- ### Surprising Customer Service and Support - Overall rating: 5/5 - Reviewer: Paul T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered Truth be told, I have had Eclipse software since my first day in practice. I have utilized it to my needs, but never further. That was till I received the MOST OUTSTANDING help from [SENSITIVE CONTENT HIDDEN]. I know use it for much more than I could ever imagine. All because I made a phone call. The problem is it took me a lifetime in practice to ask for help. Once I did, it made all the difference in the world. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My Practice Manager loves the ease of the program for Billing and Collecting I have found the EHR is exceptional, easy (with a little learning curve) and has made taking notes on the exams performed along with Daily SOAP notes.....FUN. #### Cons The Con was my own fear in using the software to it full capacity. This was overcome by simply making a phone call to customer support. [SENSITIVE CONTENT HIDDEN] took me by the hand, completely and thoroughly explained the procedures necessary to take great notes. Every step of the way he has been available for additional questions and time after time, has helped me not only to use the software but to enjoy the process. #### Reasons for choosing ECLIPSE Ease of use for all aspects of my practice. The constant updates and Last but not least THE OUTSTANDING CUSTOMER SERVICE!!! Do Not Pass Go, Do Not Collect $200. BUY ECLIPSE NOW.....You Won't Be Sorry. --- ### Highly recommend. Been a user for 28 years - Overall rating: 5/5 - Reviewer: Giulio M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered Customer support is excellent. Program is very user friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It does everything my practice needs in one program. #### Cons There's nothing I can think of that I don't like about it #### Vendor response Thanks so much for your review of ECLIPSE EHR Cloud! We're thrilled that you managed a seamless transition from our Windows software! Replied June 2024 --- ### Eclipse Practice Management Software by Galactek - Overall rating: 4/5 - Reviewer: David G. - Industry: Medical Practice - Product usage: Used unspecified for unspecified - Reviewed: October 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The program is rock solid and doesn't fail. In the seven years I've had the program, I have had only two minor technical difficulties after downloading an update, and those were remedied very rapidly. The previous software I was using was having problems after most updates, and tech support was almost impossible to get a hold of. After researching various programs and talking with doctors who owned various programs, I settled on Eclipse because the most important thing to me was a stable product and a company with a long-term history. I will also say their support is always helpful and courteous, and the developer himself actually responds to my email suggestions. He doesn't always give me the response I would like, but he does listen and implement changes that he sees as feasible and needed. He also personally helped me solve the kiosk wireless problem I was having that was not their fault. #### Cons The EHR part of the program is still a work in progress for me. I think that can be said for almost all the EHR charts out there. I can continue to see that portion of the product developing towards a very usable solution. We are currently inputting all the Meaningful Use data into the program and will be attesting after the first of the year. Once we're done implementing the Meaningful Use, I hope to have the EHR customized so we can start using that to eventually evolve from paper records into electronic only. We are starting to practice more and more with it on some laptops, but I haven't implemented that portion of the software yet. As we become more familiar with it and practice with it, I think we will eventually make it workable for my situation. For people switching to the program from another software, there is a learning curve. It was a little bit of a struggle in the training process trying to understand a design that was different than either of my previous accounting systems. Now that we have fully learned the system, we think that it works great; it's better than our previous system. I mentioned to my office manager the other day that I was thinking about changing software (as a joke). She said "No, I love my Eclipse. It never breaks down." --- ### Do Not Recommend - Overall rating: 1/5 - Reviewer: Dave W. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2016 - Review source details: This review was submitted organically. No incentive was offered PROS: Eclipse is more affordable than many comparable options. It does the basic functions you need. CONS: Training is very expensive (hourly personal trainer rather than a free online help/training site). Customer service is poor (you can get an accurate view of their attitude by reading responses to reviews). Not intuitive (in obvious ways that should be fixed) and lots of bugs. RECOMMENDATION: This software is usable, but I wouldn't choose it if I had a do-over. The reason we're leaving is lack of features and functionality. We have found that we will save money with cloud based software with a patient portal (allowing for payment integration with credit cards, electronic intake, and online scheduling). Other software has developed these options. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Price. The software does what you need it to. #### Cons Training and support. Customer service. Not intuitive/user friendly (the software is old and you can tell). #### Vendor response We stand by Dr. Walters' response to the 1 star 1400+ word review that Annie from your office created on another site in December 2015. We encourage anyone to Google & read the review along with its response (search: "Annie from Sunstone Health Associates"). The review above infers both that you purchased ECLIPSE from us (you did not; you purchased an office that owned the product) and that you were trained by us (you were not). Perhaps some of your misconceptions might have been averted had you received training. Our Help Desk Director spoke with you last week and you were unable to clarify your references to bugs. Nor do we have a record of any unresolved calls/issues from your office. ECLIPSE can be used in the cloud, offers CC processing, a free patient portal, tablet based intake forms & multiple types of online scheduling. Again, we are indeed sorry you were unhappy with ECLIPSE. Replied November 2016 --- ### Gets the job done for one office or many - Overall rating: 4/5 - Reviewer: Howard S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered Staff is mostly helpful but not all the techs have the same patience #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Moving around the program, specificity for insurance based practices is great. I have had staff pick up learning the software fairly easy #### Cons Not cloud based,only runs on Windows, no phone connection or emails direct to appointments,limited use with Cash Pracrice Systems #### Vendor response Dr. Short, we spoke with you last week & are surprised that you never mentioned these subjects. You've been using ECLIPSE since the early 1990's (you purchased it directly from Parker Computer Systems) & have had the ability to send appointment reminders via text message or email, to individuals or groups, for well over a decade. There are also a variety of 3rd party services that will contact your patients via phone. Next, you can indeed use ECLIPSE in the cloud or access your ECLIPSE system remotely. Of course, *any* software will be faster & more secure on your LAN as compared with cloud based software – especially during hours with peak internet traffic. Finally, the ECLIPSE developers have maintained both insurance & cash patients (many of the cash payments are on “Health Made Affordable” aka “HMA” contracts) in their own multi-disciplinary chiropractic practice for years. We will attempt to contact your office to discuss these capabilities. Replied March 2018 --- ### Great software - Overall rating: 5/5 - Reviewer: Stephanie R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, great training and an all-in-one product #### Cons Lack of online scheduling option. Will track visits per condition but not total visits for a limit #### Reasons for switching to ECLIPSE Wanted something better #### Vendor response Thanks for your review. Please contact our Help Desk so they can discuss patient self-scheduling options through our ONC certified patient portal! They can also explain exactly how to track total visits! Replied June 2022 --- ### very intuitive practice management software - Overall rating: 5/5 - Reviewer: Gary T. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. this practice has a combined patient load of greater than 5200 people that is a lot of patient monitoring and accuracy quired for CMS this software handles it with ease #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the company continually monitors new requirements in the medical billing environment leaving little for the user to have to chase for answers #### Cons electronic Healthcare records and single page scanning is not intuitive requiring a lot of time spent for each patient. more training should be offer for this aspect of the software #### Vendor response The Help Desk reached out to you after reading your review. First, EHR training materials are already at your beck & call in the form of webinars, context sensitive documentation and one-on-one help from the Help Desk. Next, we'd agree that scanning is not intuitive. Instead, it's comprehensive. ECLIPSE offers extensive scanning, import & annotation capabilities that go way beyond "single page scanning" and allow you to get the most from its documentation capabilities. You can combine multiple documents into one new document, scan one or more documents and copy them to multiple patients, add electronic post-it notes, redact info, add various graphics (e.g. arrows), assign document-specific permissions, encrypt, and mark them as pending review for a specific provider. EHR related data entry tasks for CMS programs (e.g. MIPS) can be ignored if you don't participate. However, all such data entry is subjected to rigorous live user testing in order to minimize typing. Replied September 2017 --- ### Deductible Accuaracy - Overall rating: 4/5 - Reviewer: Yamilia N. - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered Software should be updated to correctly show the breakdown of the explanation of benefits in order to post correctly. This is from a manual and EDI posting stand point. Posting should be easy and completely done from one screen. Deductibles should count according to what is applied not billed charges, especially for out of network provider. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros My experience with customer service is exceptional. One of the rep was very consistent, helpful and knowledgeable. #### Cons The system does not do things that are necessary for posting payments & deductible accurately. Out of Network providers require more details in posting #### Vendor response ANSI 835 posting is automated (which includes file retrieval if you’re using a recommended clearinghouse) & every line item on an EOB is imported, stored and available to you in multiple views at both the service & bill level. ECLIPSE also provides multiple ways to automate handling of any remaining balances along with individual overrides – all on a single screen. Next, deductibles are handled at multiple levels with a variety of overrides. Our multi-disciplinary chiropractic & physical therapy office has been using electronic billing & remittance for decades without any issues whatsoever, as have many thousands of ECLIPSE users. You contacted our Help Desk at the end of December & they explained how to use the parts of the program you seemed to be having difficulty with. Replied March 2018 --- ### Eclipse software is loaded with help functions and the IT staff very knowledgeable. - Overall rating: 5/5 - Reviewer: Elizabeth S. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered Thank you, everyone at Eclipse, for all your help and understanding. Special thanks to our rep I really appreciate all the help you've given me. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros l. Data entry very easy to get used to. We've had this product for a long time, and we continue to grow with it. 2. Finally starting using the CALENDAR. Yes, believe it or not, up until about a year ago we were still using a paper appointment book. CALENDARS GREAT!! 3. Decided to start doing our own billing. (Thanks, rep) I am not real computer savvy, but I can say I am now successfully doing our billing, and getting paid. The ability to literally "one click" to Infinedi is actually reality. 4. Having to call Eclipse for HELP is exactly that. No matter who you talk to, they speak in a language you can understand, and will stay with you until your problem has been fixed. 5. Price is so worth it!! #### Cons Literally can't think of any. I suppose if anything, my only complaint would be having to leave a message when I call. I'm just spoiled that way. I always get a call back, and guess what??? I get to talk to a human being. --- ### Practice management - Overall rating: 4/5 - Reviewer: Joseph Z. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Handles multiple specialries and group pravtices. Easy to navigate and great support. Cloud and server based versions #### Cons Very weak EMR. Too much typing..norhing preloaded. All has to be built out by customer No touch screen interfacr. #### Vendor response We’ve attempted to contact your office to help you with your issues. First, ECLIPSE does indeed work with touch screens. (In fact, related touch/gesture updates have been noted in the README that accompanies your updates since at least 2014.) Next, we’re not sure whether you’re referring to clinical documentation or other aspects of a patient’s history. Regardless, for both, wherever possible, typing is actually minimized. For example, “Range of Motion” is a pop-up grid that allows you to make virtually all your selections with a few simple clicks. No typing is necessary at all unless you add comments to a specific item. And of course, you can add your own customizations instantly. Though customization is certainly an option, the original templates provided “as-is” are in widespread use nationally without any customization whatsoever – inclusive of the offices of chiropractors & physical therapists that helped design them. Most recently, Dr. Evan Gwilliam, D.C. of ChiroCode used ECLIPSE documentation to illustrate his newest video: “The Perfect Note.” Replied September 2017 --- ### Eclipse Medical Software is The Only Solution - Overall rating: 5/5 - Reviewer: NEAL W. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered Overall, Eclipse has made our practice function efficiently and smoothly for years! Take the time to call them today and tell them you saw the review by Dr. Neal Wieder! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our office has been using Eclipse for over 15 years as our Business Management Software. The program has been the most stable program we ever used and I had used other major programs that were nightmares. Their software support teams are the best and work diligently to resolve any and all issues with tremendous followup! Their software is continually evolving and improving with a note system that's awesome and easy to use. We use it for both Chiropractic and Acupuncture services. All software programs run into glitches, however, with Eclipse been once in a blue moon, and if one occurs they work tirelessly to correct the glitch to our satisfaction. Entering payments, electronic billing, tracking unpaid claims, statistics, mailing labels, texting patients, emailing patients, plus, plus are just a few things this software is capable of doing. They even have a credit card option to use! --- ### Understanding How To Utilize The Various Features - Overall rating: 5/5 - Reviewer: Dr. Roger G. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered I highly recommend Eclipse to other clinicians seeking a simple to use management software program in their offices. I have only used some of the features and realized there is so much more to utilize and create for your own personal templates of reports, data bases, etc. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Eclipse office management software has always been easy to learn and utilize. The support staff has been very thorough in ensuring I am satisfied with their help when they are assisting me. #### Cons The ignorant computer operator, me a 55 year old provider who always delegated the task to someone else on the staff, is now needing to handle the software end of the practice. I am very limited in any capacity involving the use of the computer and was terrified of it. Eclipse's support team has made the learning so easy and accessible. The Saturday afternoon hours for the "holding of my hand" to help me learn the amazing options and features of the software was so beneficial for me. --- ### Awesome software for Chiropractic - Overall rating: 5/5 - Reviewer: Donna S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered Technical support is awesome. [SENSITIVE CONTENT] and [SENSITIVE CONTENT] are the best! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have used this software since 1995 and would highly recommend this product to anyone. Easy software to use and learn. #### Cons I have not found anything that I don't like about the software. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/eclipse-practice-management-profile/reviews/?page=2) --- ECLIPSE Reviews, Pros and Cons - 2026 Software Advice