ECLIPSE Software


 

In 1985, a chiropractor and software developer teamed up to create ECLIPSE, an ONC certified Complete EHR now used by thousands of providers nationwide. Designed for single practitioners, ECLIPSE is routinely used by multi-disciplinary and multi-site practices with hundreds of users.

MPN invented the concept of case management under a single ID# and developed the first healthcare software to run natively on the Microsoft Windows platform. Recent additions range from custom forms creation & synching the scheduler with smartphones to “Real Time Data Flow” – which instantly displays changes to every user currently working with that patient’s chart.”

ECLIPSE is INGENIX certified for HIPAA-mandated electronic claims. Billing, scheduling, alerts, reminders, EHR/SOAP and document management are few features available with the solution. Users can display multiple patient files simultaneously without having to retrace their steps or undo previous activity, which improves workflow & reduces clicking.

 

ECLIPSE - ECLIPSE Scheduler
 
  • ECLIPSE - ECLIPSE Scheduler
    ECLIPSE Scheduler
  • ECLIPSE - ECLIPSE Diagnostic/Condition Info
    ECLIPSE Diagnostic/Condition Info
  • ECLIPSE - ECLIPSE Tabbed User Interface
    ECLIPSE Tabbed User Interface
  • ECLIPSE - ECLIPSE Patient EHR Tab
    ECLIPSE Patient EHR Tab
  • ECLIPSE - ECLIPSE Patient Ledger Tab
    ECLIPSE Patient Ledger Tab
Supported Operating System(s):
Windows 7, Windows Vista, Windows 8, Windows 10

181 Reviews of ECLIPSE

 

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Software Advice Reviews (169)
More Reviews (12)

Showing 1-20 of 169

Nick from Surfside Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Great software for chiropractic office management

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It is important to have a customer service that is available when you need it. Things always come up and when I have questions I need answers immediately and with eclipse there is great customer support.

Cons

I have found that the note taking option can has some room for improvement. Maybe it is that I have not taken the proper time to familiarize my self with this portion but I always get intimidated by this part of the software.

Review Source
 
 

Barbara from Sky L Shelby Inc
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Highly Recommend Eclipse Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We have had this software active in our office for nearly 4 years. It was easy to install and customize to our office. We have not implemented all of the features as of yet, but look to in the near future. The training was very straight forward and easy to understand. If you have an issue, usually operator error, the support team is patient and understanding when explaining things to you. They don't talk over your head as some do that we have had in past with our other software. The electronic billing that is used with the software is also easy to us and their support staff is also very helpful and will get you through anything that you are having problems with. We love the Eclipse software and have recommended it to other chiropractors/

Review Source
 
 

Tricia from Absaroka Pain and Rehab
Specialty: Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

HD is the best!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

HD was and is very helpful. He walks you through the steps carefully so that you understand exactly what your doing!! I am rather knew to this clinic and have never had to call the customer service department, but all of the employees tell me to call and speak directly with HD. He is the most friendly and supportive customer service representative and I would strongly recommend anyone with questions to contact him.

Pros

It is a very easy program to use! This program keeps our clinic organized and honestly, we would be lost with out it. Customer service is PHENOMENAL!

Review Source
 
 

Maria from Daniv Chiropractic & Wellness Center
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Excellent Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer Support Rep was not only professional and quick in resolving our issues but also was most patient dealing with my technical deficiencies.

Pros

Eclipse is easy to learn and teach others how to use.
Excellent Customer Support
Timely response to request for call backs

Cons

Patients would like one receipt for all supplement sales and procedural services.
Improve the text reminders. Do not use abbreviations and short cuts such as Thu and @

Review Source
 
 

BRUCE from DR BRUCE ALPERT
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Eclipse has been my software company since 1987 when I bought my first computer!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

keep up the good work!

Pros

The product is always improving, as needed, based on customer feedback and digital advances. That makes it user-friendly as well as advanced. By having such thought-out operations, you save a lot of valuable time allowing for a faster, smoother running practice.

Review Source
 
 

Elizabeth from Smith Family Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Eclipse software is loaded with help functions and the IT staff very knowledgeable.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Thank you, everyone at Eclipse, for all your help and understanding. Special thanks to our rep I really appreciate all the help you've given me.

Pros

l. Data entry very easy to get used to. We've had this product for a long time, and we continue to grow with it.
2. Finally starting using the CALENDAR. Yes, believe it or not, up until about a year ago we were still using a paper appointment book. CALENDARS GREAT!!
3. Decided to start doing our own billing. (Thanks, rep) I am not real computer savvy, but I can say I am now successfully doing our billing, and getting paid. The ability to literally "one click" to Infinedi is actually reality.
4. Having to call Eclipse for HELP is exactly that. No matter who you talk to, they speak in a language you can understand, and will stay with you until your problem has been fixed.
5. Price is so worth it!!

Cons

Literally can't think of any. I suppose if anything, my only complaint would be having to leave a message when I call. I'm just spoiled that way. I always get a call back, and guess what??? I get to talk to a human being.

Review Source
 
 

Dr. Martin from Oviedo Injury and Wellness Center
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

EHR made easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use, great customer service. Program runs efficiently and is easy for staff to learn updates.

Cons

Updates are a con, although they are quick and easy to do. Customer service is happy to help and makes the process more efficient.

Review Source

  Response: Keith Ferry, Help Desk Director, MPN Software Systems

Date: February 2018

February 2018

 

Thanks for your review. You’ve been using ECLIPSE for more than a decade. We simply wanted to remind you that without updates, you wouldn’t be able to handle the myriad changes in your field such as the transition nationwide from ICD-9 to ICD-10 several years ago.

 
 

jennifer from Family Chiropractic Care
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Easily taught to new users.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If they could make a section where we could take a picture of a patient and attach it to their file.

Pros

Everything is straight forward and self explanatory. The help desk staff are very patient and helpful with explaining anything that is not understood clearly. The staff is quick with response to any technically problems that may occur with the program or even if it is our computer that had a glitch.

Cons

This product is overall great. I have not had any difficult issues with anything. I would like it to be more manageable with the updates. Updates are only done on the main computer which it would be nice to be able to update from one of the work stations.

Review Source

  Response: Mike Norworth, MPN Software Systems

Date: February 2018

February 2018

 

Jennifer, thanks for your review. ECLIPSE has had the capability to upload & display patient photos for years on the patient Dashboard. Our Help Desk will reach out to your NY office today to help you with this.

 
 

Giulio from Village Chiropractic Associates
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Been happy with Eclipse for over 20 years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We weren't using Eclipse's EHR because we had been using DC Powernotes for many years. DC Powernotes stopped offering support and updates several years ago so we recently looked into going with another software that we thought would have a good EHR but when we revisited Eclipse's EHR we were surprised at how good it had become. Much better than it was years ago. We always loved Eclipse's practice management capabilities but now with the ease of EHR it's got everything we need. Definitely use the third party vendors that work with Eclipse, such as X-Charge & Infinedi for integration of credit card & electronic billing and remittances and DataDepositBox for cloud backup.

Pros

Their practice management does EVERYTHING we need and more. Their EHR is through and fast. Easy to use interface. Constant updates. Great support.

Cons

There's not much we don't like about Eclipse. I suppose the only thing we'd like to see is that they go cloud based. Then we could use it on an Apple computer!

Review Source
 
 

Trevor from Staker Chiropractic Center
Specialty: Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Excellent customer support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very helpful.

Pros

The customer rep was very helpful when we were migrating servers. Really knew his stuff! Highly recommend. Again, the service rep was very helpful in finding the solution to our problem.

Review Source
 
 

Carole from Dr kunkle miller & Associates
Specialty: Psychology/therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Have used for 7 years in a psychology practice.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Love customer service but reaching them is frustrating

Pros

I like that I can access the set up and add on codes etc without needing software update to do it.

Cons

I really dislike the font on the printed bills. It looks very dated. The ledger can be hard to read. Again a font issue. I would like to have a template for psychology reports that I could dictate into. Not really Mac friendly.

Review Source

  Response: Mike Norworth, MPN Software Systems

Date: January 2018

January 2018

 

Carole, we're sorry to hear that you believe reaching the Help Desk is difficult. According to our records, your most recent call was returned within minutes . With regard to fonts, all we can do is point out that we adhere to CMS carrier guidelines for printed bills (e.g. "Use Courier New font for computer-generated claims. Do not print in italics, bold or script. Do not mix fonts"). Of course, you can have custom statements created for you by a variety of third parties in whatever font style you like. And the same is true for any form letters you might create. Next, you have always had the capability to dictate into existing clinical documentation templates as well as modify those templates or design your own... and the best proof of concept is our newest "Behavioral" template, which was recently certified to the ONC Stage 3 "Social, psychological, and behavioral data" standard set by the federal government. Finally, we don't understand your "Not really Mac firendly" comment. ECLIPSE was designed for & runs on Microsoft Windows. It wasn't created to run on Apple computers (though we do have clients who run it on iPads).

 
 

Stephanie from Igor Stiler, M.D., P.C.
Specialty: Neurology / neurosurgery
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

BEYOND EXCELLENT AND OUTSTANDING CUSTOMER SERVICE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Besides loving the software, I contacted tech support and spoke with HD who was beyond helpful and completely successful in helping me resolve my issues!

Pros

After using many billing and EMR products, Eclipse is very easy to navigate! Also, their tech support was extremely helpful and easy to contact.

Review Source
 
 

KEN from SMITELLI CHIROPRACTOR
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

SOFTWARE REVIEW

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

HD IS AWESOME !!!! IHAVE THIS PROGRAM FOR OVER 20 YEARS . HD HELP ME TO MAXIMIZE THE USE OF MY PROGRAM AND ASSISTED THE TRANSFER WITH PROFFESIONALISM AND EASE. I THANK GOD FOR HIM AND THIS SOFTWRE BECAUSE I AM A COMPUTOR NEOPHYTE.
THANKS A BUNCH!!

Cons

I WISH THE MAINTENANCE COSTS WERE LESS...PLEASE REVIEW MY 20 YEAR LOYALTY AND CONSIDER REWARDING LONG TERM CLIENTS PLEASE.

Review Source

  Response: Mike Norworth, MPN Software Systems

Date: January 2018

January 2018

 

Dr. Smitelli, thanks for your review. We simply wanted to point out that your annual subscription actually comes to less than $70/month. We believe that's an amazing value -- especially given the services we provide.

 
 

Matthew from Apple Country Chiropractic, PC
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Eclipse is a great program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Staff are all great! Always have worked me out of jams like crashed computers and network issues. I have used Eclipse for a decade before I realized the encounter feature that I wasn't using which very nicely switched our office to EHR 100%. Often complimented on the great notes

Cons

Some features are hidden and require eclipse staff to help find but sometimes its nice that office staff can't accidentally change software setting

Review Source
 
 

Fuyuko from CMC Chiropractic, PC.
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

Good product and value for a solo practitioner

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Cost and reliability. I am a solo practitioner who work part time. All I need is a simple and reliable software that does scheduling, billing, and EHR, which doesn't cost too much. I also like the fact that Eclipse has been around for years, so that I can expect a stable relationship for the future. I am hoping this is the last time I have to custom to a chiropractic software.

Cons

So far, the available of communication method between my staff and me (while I am in a treatment with a patient) is my least favorite. I would not know if my staff send me any message unless I keep the "Office Chat" window open at all times or keep my computer's sound on, so I can hear a sound when I receive a new message, which I don't want.

Review Source

  Response: Mike Norworth, MPN Software Systems

Date: January 2018

January 2018

 

Thanks for your review. The Office Chat feature actually displays a transparent pop-up alert window for 3 seconds (similar to Microsoft Outlook) when you receive a new message. The incoming message is also displayed on the status bar at the base of your screen in blinking red text until it’s dismissed by your actions. All of this happens regardless of whether the Office Chat is the topmost window to help ensure you don’t miss a message. The “beep” is configurable, is OFF by default, and you can change it at any time. If this doesn’t seem to be operating properly on your network, please call our Help Desk.

 
 

Sarah from Center for Natural Medicine
Specialty: Alternative & holistic medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Custom Fix for a Custom Problem

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

We have had eclipse for many years and never had a reason to consider switching to another software. It is reliable, and if an issue arises it is quick and easy to get a helpful answer. This particular instance we had an error that was not reported by anyone else, and couldn't be recreated since it was so strange. This didn't phase the tech team though - they made a fix and had an update out within the week! Sometimes it takes that long just to hear back from a company. There was plenty of followup ensuring that the fix was still working.

Cons

Any issue we have ever had, has been resolved so I can't really say much here! If I'm trying to figure out an issue, it's easy to look it up or call. Really our only complaint is that we wish we were able to fully switch over to using Eclipse to process credit cards - we will as soon as our contract with our current processor is complete!

Review Source
 
 

Jennifer from Belmont Chiropractic Clinic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

We love this program!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We researched many Chiropractic Software options. I am on several Chiropractic message boards, after reading remarks about other software, I am so glad we chose Eclipse.

Pros

The program is very easy to use. Galactek's customer service is fantastic; always helpful and patient. I appreciated the longer hours that they are open as well as some Saturday Hours for assistance. Special thank you to H today for all his help today.

Advice to Others

We should have done more extensive training when we stared with Eclipse. This is our fault, not the companies fault.

Review Source
 
 

Keith from Zimmermann Chiropractic & Wellness Center, LLC
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Eclipse software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Appointment schedule and billing components. Could add an option to block time for multiple days or months. The new addition for multiple appointments in the patient charts when there is a conflict is very helpful.

Cons

Payment applications in patient accounts. It would be helpful to have the payments automatically applied to the oldest bill when adjustments have been completed. An easier option would be an billed amount on the top banner in the patient ledger. In addition to patient owes tab a unbilled tab would be helpful!

Review Source

  Response: Dr. Karen Walters, DC, MPN Software Systems

Date: January 2018

January 2018

 

First, we’d like to point out that the “new addition” you’re happy about was requested by you, added by us, and in use by you within days of your request. Next, we asked our Help Desk Director to reach out to your office today to help you with some of your other comments. For example, you can easily change your ledger view in seconds to display unbilled items by selecting available filters.

 
 

Julie from Elite Chiropractic and Wellness
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Ecplise Set Up

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

HD, was an AMAZING help. I have spent four days trying to get our system set up after our move and he was SO helpful!

Pros

I love Eclipse. I have been using this program for almost 20 years. I wouldn't want any other program to help run our office.

Cons

Night and weekend support hours. It is hard to run between our IT guy and Eclipse when they are on different schedules.

Review Source
 
 

Steven from Sanfilippo Family Chiropractic
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

Tried and True

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using it for over 21 years.

Pros

Eclipse keeps us up to date on all the changes that have been occurring with HIPPA and is easy to use.

Review Source
 
 
 
Showing 1-12 of 12

Vincent from Petrelli Chiropractic
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

Very easy to use and implement.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It basically runs my practice, all aspects except for SOAP Notes, but with the new upgrade I will be doing that as well.

Pros

Very easy to utilize reports of all types, aged accounts receivable, birthday lasts, appointment reminders, simple to apply payments and print or process electronic claims.

Cons

Some of the reports and itemized bills are not as customizable as could be. Only patient complaint is the patient receipt as for some patients it does not have enough detail.

Review Source: Capterra
 

Kevin from corposalud

January 2018

January 2018

Eclipse saved my company!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I use the ECLIPSE Software daily at my company, I've had this software for 2 years and I just love it. ECLIPSE makes the billing proces very easy for me and my employees, with this software i can also schelude consults and many more, the EHR (electronic health record) its one of the best thigs of the software the doctors in my company love it, this also has an extensive alerts system that is very helpful, the security features saved my company once from a fire, for this and many other things ECLIPSE its a must have in my company.

Cons

There is nothing negative from my point of view! If you had to improve something that would be your system of notes sometimes there are failures to save certain notes and that can be annoying however this happens very rarely but it would be good if they fix it

Review Source: Capterra
 

Dr. Chris from Advanced Spine Rehab Center

December 2017

December 2017

You "own" it, but have to pay annual maintenance fees.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This was installed at the office that I purchased. You own the software, but it doesn't really work well unless you pay the annual fee. Once the macros are set up, you can enter a note quickly. The reports were decent. Integrates cash practice and cc processing.

Cons

Cost is my number one objection. I didn't like the billing portion of the software either. It's time-consuming to set up the macros. Doesn't feel very intuitive. Remote backup is extra.

Review Source: Capterra

  Response: MPN Software Systems, MPN Software Systems

Date: December 2017

December 2017

 

First, ECLIPSE is not currently & never has been subscription based. Thus, the ECLIPSE program does not function differently based on fee payments of any kind. Of course, you can't, for example, write prescriptions unless you subscribe to an add-on service that offers them. Next, ECLIPSE does not have billing "macros," so we're not sure what you're referring to. ECLIPSE does provide a wide variety of individual customizations (as checked / unchecked options) for payers that you can use as necessary. These provide ways to handle the rare exceptions to standard coverage; they are hidden unless you need them. And yes indeed. ECLIPSE recommends a third-party HIPAA accredited service for online backup. Finally, we're sorry you never took the time to truly learn & use the software, but we're puzzled by your cost comments. The system you selected as a replacement has higher annual fees than ECLIPSE.

 

Gary from 30-A Chiropractic & Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

very intuitive practice management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

this practice has a combined patient load of greater than 5200 people that is a lot of patient monitoring and accuracy quired for CMS this software handles it with ease

Pros

the company continually monitors new requirements in the medical billing environment leaving little for the user to have to chase for answers

Cons

electronic Healthcare records and single page scanning is not intuitive requiring a lot of time spent for each patient. more training should be offer for this aspect of the software

Review Source: Capterra

  Response: MPN Software Systems, MPN Software Systems

Date: September 2017

September 2017

 

The Help Desk reached out to you after reading your review. First, EHR training materials are already at your beck & call in the form of webinars, context sensitive documentation and one-on-one help from the Help Desk. Next, we'd agree that scanning is not intuitive. Instead, it's comprehensive. ECLIPSE offers extensive scanning, import & annotation capabilities that go way beyond "single page scanning" and allow you to get the most from its documentation capabilities. You can combine multiple documents into one new document, scan one or more documents and copy them to multiple patients, add electronic post-it notes, redact info, add various graphics (e.g. arrows), assign document-specific permissions, encrypt, and mark them as pending review for a specific provider.

EHR related data entry tasks for CMS programs (e.g. MIPS) can be ignored if you don't participate. However, all such data entry is subjected to rigorous live user testing in order to minimize typing.

 

Janet from Willis Chiropractic Center
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Eclipse User for 12 years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We began using Eclipse practice management software for electronic billing in 2005. We are still using it now in 2017 and it works yearly flawlessly. Every time I have a problem or a question I am able to call and have assistance that is both conscientious and professional. We do not use the electronic health records components of Eclipse so I cannot speak to the efficacy or efficiency of use in that arena.

Pros

It works consistently and we have never had a database problem.

Cons

I wish there were more flexibility in report writing.

Review Source: Capterra

  Response: MPN Software Systems, MPN Software Systems

Date: April 2017

April 2017

 

Dr. Willis. Thank you for your review. Perhaps you'll be happy to learn that we expect to introduce new custom reporting & patient statement technology in late 2017 / early 2018.

 

Mark from River Hills Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Eclipse for Chiropractic office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Eclipse software was OK. Being a small Chiropractic office, there were many parts of the software that we didn't need to use. This software would be best for a multi-disciplinary practice with many practitioners and staff. It was somewhat difficult getting customer service to help us when problems would arise. There were always updates needed and ongoing training. Overall just OK, but maybe too much for a small physicians office with under 5 staff members. Best for larger practice or clinic.

Pros

Very in-depth tabs, documents, resources, etc

Cons

Difficult for get customer service

Review Source: Capterra

  Response: MPN Software Systems, MPN Software Systems

Date: February 2017

February 2017

 

The office you worked in until recently has used ECLIPSE since 1999. And though ECLIPSE is used by offices with 150+ employees, it's also used by thousands of offices with 1 or 2. As far as we can determine, 92% of your calls within the past 6 months were picked up live, and any issues were resolved. You also reviewed ECLIPSE on Software Advice in September 2015, noting "The customer service is great. They can usually get our questions and problems answered as soon as we call. And even if they don't know the answer, they call us back within 24 hrs with a solution." We'd love to know what changed your perspective. And yes, ECLIPSE is updated on a very regular basis as it incorporates new standards and user requests.

 

Luana from New School University

January 2017

January 2017

Loved this software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Notating in accts was easy and readable. Billing out claims was a breeze. Access within the system was great. Ease of use is phenomenal. Recommended to anyone to use this software.

Review Source: Capterra
 

Dave from Sunston
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Do Not Recommend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

PROS: Eclipse is more affordable than many comparable options. It does the basic functions you need.

CONS: Training is very expensive (hourly personal trainer rather than a free online help/training site). Customer service is poor (you can get an accurate view of their attitude by reading responses to reviews). Not intuitive (in obvious ways that should be fixed) and lots of bugs.

RECOMMENDATION: This software is usable, but I wouldn't choose it if I had a do-over. The reason we're leaving is lack of features and functionality. We have found that we will save money with cloud based software with a patient portal (allowing for payment integration with credit cards, electronic intake, and online scheduling). Other software has developed these options.

Pros

Price. The software does what you need it to.

Cons

Training and support. Customer service. Not intuitive/user friendly (the software is old and you can tell).

Advice to Others

Other software has developed time saving (i.e., money saving) features, so I would look elsewhere.

Review Source: Capterra

  Response: MPN Software Systems, MPN Software Systems

Date: November 2016

November 2016

 

We stand by Dr. Walters' response to the 1 star 1400+ word review that Annie from your office created on another site in December 2015. We encourage anyone to Google & read the review along with its response (search: "Annie from Sunstone Health Associates"). The review above infers both that you purchased ECLIPSE from us (you did not; you purchased an office that owned the product) and that you were trained by us (you were not). Perhaps some of your misconceptions might have been averted had you received training. Our Help Desk Director spoke with you last week and you were unable to clarify your references to bugs. Nor do we have a record of any unresolved calls/issues from your office. ECLIPSE can be used in the cloud, offers CC processing, a free patient portal, tablet based intake forms & multiple types of online scheduling. Again, we are indeed sorry you were unhappy with ECLIPSE.

 

Robert from Sylvester Chiropractic Centre

June 2016

June 2016

It saves us more money than we spend on it!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

After all is said & done, ECLIPSE has saved my practice far more money than we spend on it. I look at colleagues who equate high prices to better software & just laugh. We use ECLIPSE for billing, SOAP/EHR, scheduling, document storage, creating & running custom payer forms, patient contact, etc. It basically runs the entire practice & has certainly saved money on staff. Downtime is non-existent; staff members have never had difficulty learning or using it. The software has been around since 1985, yet still routinely gets facelifts & new features that keep it looking like a brand new product ¿ rather than a clunker. At this point, there are offices that have gone from "new practice" to retirement with it ¿ even as we look at all the new toys that come along. What else can I say?

Review Source: Capterra
 

Karen from LFCC

March 2016

March 2016

Growing my practice was a breeze with ECLIPSE

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

In 1985, after carefully reviewing all the practice management software available for chiropractic & medical professionals, I was unable to find anything that provided report functions I felt I needed for my rapidly growing practice. ECLIPSE provided a solution, first for billing, then for appointment scheduling, that could handle our volume on the limited hardware of the 1980¿s. By the 1990's, SOAP was integrated. Each & every time insurers made us jump through new hoops to get paid - such as filling out myriad new forms to pre-certify visits. ECLIPSE provided new solutions to minimize paperwork and maximize time savings.

In fact, custom form creation was one of my favorite features of the last decade and allowed me to integrate custom BC/BS forms (without any programmers) so we could print them in seconds instead of filling them out by hand in 20 minutes. In addition to the tremendous time savings, the forms were now much more accurate and helped us cut down on payment problems resulting from simple typos!

And since many of my staff members were terrified of computers, it's a testament to its ease of use that they've managed so well. Of course, the electronic billing alone probably saved me from having to hire additional staff.

Now, the latest SOAP technology seems to make it even easier to record accurate notes. During my 25+ years in practice, I've performed IME's and reviewed documentation for payers. This has provided an opportunity to review S.O.A.P. from a variety of our colleagues. Documentation differs drastically from one physician to another. We use different techniques, went to different schools, attended different seminars and have been taught a variety of viewpoints. ECLIPSE allows for customization - especially in those areas where chiropractors may differ extensively from one another. Auditors seem to love it. And it's fast.

Review Source: Capterra
 

Daisy from WM&R

December 2015

December 2015

Oldie but Goodie

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have used Eclipse software for about 16 years. I think it is easy to use and handles many aspects of the practice such as billing, scheduling, EMR and reports. Usually when you call for customer service you don't get anyone on the line and you have to leave a voicemail with your call back number and you have to wait for them to call you. The wait varies. I've waited between 15 minutes to 24 hours for a call back.
Our practice has been searching for other practice softwares and doing training and demos for other software I do realize Eclipse, although user friendly, isn't keeping up with the times.
Eclipse isn't cloud accessible, and as far as the SOAP notes, the set up can be better as well as the way it generates the note.
Also, the patient statements aren't the best nor any other statements that are printed. It sucks that we cannot put our logo in any of the print outs.
We've been told by many, that the software is very archaic .
I'm satisfied overall. Just wish, more updates would occur to keep up with healthcare changes and technological changes in society.

Review Source: Capterra

  Response: MPN Software Systems, MPN Software Systems

Date: March 2016

March 2016

 

We spoke with Dr. Bracic on 3/24/2016, four months after you posted your review. Apparently you did purchase & begin using a competitor's cloud-based product -- and then returned to ECLIPSE. We appreciate your continued support.

We admit to being quite puzzled by your comments. ECLIPSE has a variety of high tech new features. And the Encounter technology we released in 2010 has been lauded across the USA as auditors have routinely noted their preference for our data driven documentation. You've also been able to use ODBC to create custom statements for years. ECLIPSE can be hosted in "the cloud" -- and is for a variety of clients. Updates are posted to the internet weekly (taking up over 10 pages in your README in 2015 alone). Finally, of 15 calls you placed to the HELP Desk in 2015, 50% were picked up live with wait times from 4 seconds to 5 minutes. At least 3 were hangups & no msg was left.

 

Beth from Total Health Chiropractic PC

August 2013

August 2013

Love this software!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This is the easiest program of all I have used, including MediSoft, Lytec, and ChiroTouch. I would recommend this to anyone and in fact have. We recommended an office and we received 4 months of software maintenance free!

Review Source: Capterra