Eclipse saved my company!

Pros

I use the ECLIPSE Software daily at my company, I've had this software for 2 years and I just love it. ECLIPSE makes the billing proces very easy for me and my employees, with this software i can also schelude consults and many more, the EHR (electronic health record) its one of the best thigs of the software the doctors in my company love it, this also has an extensive alerts system that is very helpful, the security features saved my company once from a fire, for this and many other things ECLIPSE its a must have in my company.

Cons

There is nothing negative from my point of view! If you had to improve something that would be your system of notes sometimes there are failures to save certain notes and that can be annoying however this happens very rarely but it would be good if they fix it

Love this Program

Pros

This program is so easy to use and navigate. The scheduler is awesome and all the options to customize it and different ways to view your day and week. Posting payments is so easy. Love the different options for creating reports. Billing aspect is so easy to use. This program keeps our office flowing smoothly. Customer support is great. Anytime I have a question they are on it and some of my questions I feel like are 1st grader questions that are answered in seconds but they are so awesome with and patient with us.

Cons

The only thing I can think of is that sometimes the patient statements are hard for the patients to understand but that's not a big deal I go back and make notes at the bottom and personalize it (patients have liked that) and sometimes after importing payments from MD Online and you press ok at the end it stalls so you have to close out of eclipse and log back on but that is minor. I have also looked at other program reviews and these problems are common with many programs.

efficiency of EHR

Pros

I have been using eclipse for 22 years and using the EHR for about 10 years. I like that I can customize my template for the use in my office and to the type of testing and technology we use.

Cons

I think its time consuming getting it set up the way you want it but with [SENSITIVE CONTENT HIDDEN] help it made it a cinch. I wish we would have talked to him 10 years ago!

Worst technical support ever!

Pros

It works for basic functions. No frills.

Cons

The technical support for this product is the worst I have seen in 30 years. There is only one person doing tech support and he seems to take great joy in letting you know how stupid he thinks you are. He managed to make our office assistant cry and closed a case because he thought the issue was resolved. Stay as far away from this product as you can. The product itself uses a Windows 3.1 interface along with a dongle for software protection which requires you to have a computer with a com port which in this day and age, is archaic. That and you need to share your whole hard drive to even get the product to work. I am going public with this after trying to contact the founders of the software and getting no response from them so that should tell you right there that they don't give 2 cents about their customers.

Happy with my updates and new additions to my software!

I love Eclipse software, I feel that it is very easy to use and navigate. Whenever I have a problem and call the help desk they always solve my issue without making me feel silly.

Pros

I am happy with the new updates to my software. The encounter notes are so much easier to input and I am actually getting most, if not all of my notes done in the same day! I can go home without worry and relieved because my notes are complete. I love that I don't have to keep entering the same information. The information saved from previous is already there on new encounter and can be quickly edited to keep updated information. I also learned how to customize my software to meet my needs making the layout and set up the way that I want it. My notes are done very quickly and I actually like doing my notes now. [SENSITIVE CONTENT HIDDEN] was the representative that helped me re-create and customize my eclipse encounter experience. I am so impressed by his knowledge and willingness to have my eclipse be just how I want it. The most stressful part of work has now been removed because of [SENSITIVE CONTENT HIDDEN]'s help. Thanks [SENSITIVE CONTENT HIDDEN]!

Cons

My laptop is my "main computer" now so that I can travel to different treatment locations. I wish there was a way to have my desk top that is in the office to access eclipse even while my main computer isn't in the same office. I need to be mobile, so my receptionist can not work on items while i'm not around.