ECLIPSE Practice Management Software

4.55 / 5 (224)

Our advisors have recommended this product 15 times in the last 30 days

About ECLIPSE Practice Management Software


In 1985, a chiropractor and software developer teamed up to create ECLIPSE, an ONC certified Complete EHR now used by thousands of providers nationwide. Designed for single practitioners, ECLIPSE is routinely used by multi-disciplinary and multi-site practices with hundreds of users.

MPN invented the concept of case management under a single ID# and developed the first healthcare software to run natively on the Microsoft Windows platform. Recent additions range from custom forms creation & synching the scheduler with smartphones to “Real Time Data Flow” – which instantly displays changes to every user currently working with that patient’s chart.”

ECLIPSE is INGENIX certified for HIPAA-mandated electronic claims. Billing, scheduling, alerts, reminders, EHR/SOAP and document management are few features available with the solution. Users can display multiple patient files simultaneously without having to retrace their steps or undo previous activity, which improves workflow & reduces clicking.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows 8, Windows 10

224 Reviews of ECLIPSE Practice Management Software

Average User Ratings

Overall

4.55 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(156)

4 stars

(42)

3 stars

(14)

2 stars

(5)

1 stars

(7)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 224 reviews

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July 2018

Christopher from Advanced Chiropractic of Milford

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Couldn't Be Happier

My staff and I have been very happy with this program. We started with a competitors program and quickly found out that it was not working for us. We couldn't do nearly what we wanted to do and were limited in our possibilities. Within a year of buying that, we were in the market for a new program. A colleague recommended Eclipse and before I knew it we purchased, installed, and trained on the program. 3 years later I am happy I made the change. It helped us become stronger in our documentation and survive an audit. I am happy I made the move to Eclipse!

Pros

The pros definitely outweigh the cons (if there are any). We have been very happy using Eclipse. The program is very easy to use and user friendly. As a Doctor, we love that we can tailor our notes to fit our practice and fit our needs. It has helped us be better with our documentation and allows us to have some ground to stand on with the insurance companies. My staff has also found that this is a very easy program to train new employees on and they always catch on quick. We get regular updates and usually feel the changes are for the better. Tech support has always been helpful as well.

Cons

I don't feel that there are too may cons. The only thing I can think of is something I hear my staff say.. "we need a no show feature. Something to edit an appointment to show that the patient hasn't cancelled but just didn't bother to show up." That's not much of a con just something we have worked around.

Response from Mike Norworth

Replied July 2018

Thanks for your review. By definition, if an appointment is not marked as “Completed,” it IS a “no show.” And all ECLIPSE reports that pertain to missed appointments rely on this feature. Consider all the time this automated feature saves so your staff doesn’t have to edit anything! As you’re aware, you already have the capability to mark an appointment as cancelled or rescheduled.

September 2015

Michael from Goldstein Family Chiropractic


Ease-of-use

5.0

Customer support

5.0

Functionality

4.5

September 2015

Eclipse user since 1998

Pros

There are several things that Eclipse does nicely. Let me start with handling the finances: When set up properly, Eclipse clearly shows at a glance how much a patient owes totally and how much they owe for the current visit. Entering payments is simple, and payments get applied to open bills (if set up to do that), or payments can manually be applied to a specific bill. Financial reports are easily created; aging reports, unbilled charges (I personally love this feature), practice stats.

Billing: Claims are easily created, whether printing a paper claim, or electronically billing. Reprinting claims is simple. Patient receipts and patient bills give nice flexibility of what to include or exclude on the bills.

Eclipse handles insurance authorizations nicely. They call them "conditions", and this prevents the office form entering a charge if you are over on visits or beyond a certain date.

Entering new patients has been simplified when entering a family member by allowing the user to copy info from another patient's file. We have a lot of families and this is a great time saver, as well as avoids data entry error.

Eclipse is quite comprehensive and there is just too much to cover and not enough space or time here.

ICD 10? No problem... Eclipse has a built-in crosswalk from ICD 9 to ICD-10. It will be a smooth transition thanks to Eclipse.

Just one more thing, Their support is super. Although sometimes it requires leaving a message and waiting for a return call, the technicians are extremely knowledgeable of the product. The few times that I had some "unusual" experience, the technician did their best to reproduce it at their end to guide me to a resolution.

Cons

I personally am not thrilled with the EHR/Encounter portion of the software, although I have several friends that are extremely pleased with it. I have seen some printouts from other Eclipse users, and it's not bad.

June 2015

Liz from Mountain View Chiropractic Center


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

June 2015

The Best in the Business

Pros

The product itself is great! Our office had Eclipse for 10 years and then we moved on to another software vendor (ACOM Health). The new vendor was a disaster. So after two years dealing with ACOM Health we switched back to Eclipse. Night and day difference in regards to speed, ease of use, features, price, and customer service.

Eclipse has some of the best customer service around. I can always get a hold of someone within a few hours if I need help.

The reports and accounting aspects of Eclipse are spot on which makes practice management so much easier.

Eclipse is constantly improving on the product taking into account request made by its users. Anytime I run into something Eclipse doesn't do or doesn't do in a way I think is efficient I just shot their team a message and usually within a few months the suggestion is part of an upgrade.

We left Eclipse once and it is my goal to make sure we never leave them again. I also recommend this to every office I see in my consulting business.

Cons

Honestly, I really can't think of anything at this time.

October 2014

David from Mill Creek Chiropractic Clinic


Ease-of-use

4.0

Customer support

4.0

Functionality

4.0

October 2014

Eclipse Practice Management Software by Galactek

Pros

The program is rock solid and doesn't fail. In the seven years I've had the program, I have had only two minor technical difficulties after downloading an update, and those were remedied very rapidly. The previous software I was using was having problems after most updates, and tech support was almost impossible to get a hold of. After researching various programs and talking with doctors who owned various programs, I settled on Eclipse because the most important thing to me was a stable product and a company with a long-term history. I will also say their support is always helpful and courteous, and the developer himself actually responds to my email suggestions. He doesn't always give me the response I would like, but he does listen and implement changes that he sees as feasible and needed. He also personally helped me solve the kiosk wireless problem I was having that was not their fault.

Cons

The EHR part of the program is still a work in progress for me. I think that can be said for almost all the EHR charts out there. I can continue to see that portion of the product developing towards a very usable solution. We are currently inputting all the Meaningful Use data into the program and will be attesting after the first of the year. Once we're done implementing the Meaningful Use, I hope to have the EHR customized so we can start using that to eventually evolve from paper records into electronic only. We are starting to practice more and more with it on some laptops, but I haven't implemented that portion of the software yet. As we become more familiar with it and practice with it, I think we will eventually make it workable for my situation. For people switching to the program from another software, there is a learning curve. It was a little bit of a struggle in the training process trying to understand a design that was different than either of my previous accounting systems. Now that we have fully learned the system, we think that it works great; it's better than our previous system. I mentioned to my office manager the other day that I was thinking about changing software (as a joke). She said "No, I love my Eclipse. It never breaks down."

March 2018

Cindy from Information Technology and Services

Company Size: 2-10 employees

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2018

Great product and support

I would love for some of the fields to be more like windows meaning instead of having to hit the paperclip to attached a managed care profile, I would like just to type "Med" and it auto suggest Medicare. Maybe the same idea for Guarantor, can I just type "Hor" and all the Horizon Blue Cross plans would populate. Would seem like less steps.

Pros

Support, the videos online and the phone support are great. Answer quickly and don't speak down to you.

Cons

Can't leave SSN or DOB empty. Sometimes patients don't want to give out. Also when printing a bill for the patient, lose history, it date printed changes to most recent date so you can't see that you have billed the pt twice.

Response from Mike Norworth

Replied March 2018

Thanks for your review… but we’re puzzled by several of your comments. To retrieve an insurance company (your Medicare example), there may be dozens of options for names like “Aetna” or “Travelers.” The goal is to locate & assign the insurance plan that matches this patient’s insurance card. The icon provides instant access to a grid that displays pertinent information (like the payer’s mailing address) so you can make an informed choice with the fewest keystrokes. Otherwise… how would you know whether you had the correct company? Next, you’re correct regarding DOB (this is a contractual requirement related to physicians’ Rx)… but ECLIPSE does not require that you enter SS#’s. Finally, ECLIPSE maintains a complete & detailed audit history of any & every electronic or printed bill or related item you create, re-print, download, etc. And this information is readily available in multiple places on every patient’s ledger for filtered display or printing. So you certainly can see whether you billed a patient twice! We suggest you call the Help Desk to discuss these issues.

March 2018

Lisa from Chenanago Chiropractic, P.C.

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Functionality

5.0

March 2018

wanted to add a new user license and had a few questions on some things that weren't working correctly.

Pros

The gentleman I spoke with was very helpful and knowledgeable. He was able to walk me thru adding the new user installation. He also helped with the daysheet issue I was having trouble with.

Cons

the only complaint the Dr. has with this software is in the document/encounter section. If someone changes insurance, can't pull over their encounter information. always has to do everything over in the new case. gets very frustrated about this (and has inquired about ChiroTouch because he heard the documentation is much easier).

Response from Dr. Karen Walters, DC

Replied March 2018

We were puzzled by your comments & asked the Help Desk to contact your office. You appear to be using ECLIPSE in unusual & unintended ways. You also seem unaware of options on the screens you use daily. (For instance, you can easily move an existing Encounter among a patient’s cases or use it as a template for your next Encounter within any existing case.) The concept of cases in ECLIPSE is intended for situations that require simultaneous treatment of [for example] Major Medical & Personal Injury under a single patient ID# -- not for a simple change of insurance. In our own multi-disciplinary office, we use the “case” concept to separate chiropractic treatments from physical therapy. Most patients in most healthcare practices never require more than one case. It’s unfortunate the doctor chose to inquire about new software rather than simply call us to gain a better understanding of how to use ECLIPSE! All his options are on one screen, easy to access, and refined by years of suggestions by his colleagues.

May 2015

Charles from Curcuruto Chiropractic


Ease-of-use

3.0

Customer support

3.0

Functionality

5.0

May 2015

My experience with Eclipse has been excellent over all.

Pros

What I like best about Eclipse is the software is all inclusive and very well integrated.

Cons

The inability to edit and change some features in the encounter part of the software. Also, in the past year or so the Tech Support has add numerous people and they are not as fully conversant with the software and past personnel. They can answer simple question, but numerous times I have been unable to get an answer without either repeated calls and waiting for the tech support person to go speak to a supervisor or someone more knowledgeable or having to wait for someone to call back, which does not always happen.

Response from John Waskowitz. Senior VP, GalacTek

Replied June 2015

Thanks for your review. I researched your calls to our HELP Desk and was surprised about what you *didn’t* mention. For example, in August 2014, when you had an issue with the newest CMS-1500 form several months after its introduction… and weren’t able to communicate your issue to the HELP Desk… you simply contacted the developers directly through our websites! They, in turn, explained why the issue existed (a mistake in published government guidelines), handled your problem, and notified you that an update was available within 24 hours. Additionally, thanks to their extensive experience with federal audits, they also advised you with regard to a theoretical Medicare records request. So, in this instance, your perceived difficulties with the HELP Desk were actually about published CMS/NUCC documentation. Regardless, you were able to get our attention and had your issue handled immediately. Also, since Encounter content is basically 100% customizable, we hope you’ll contact the HELP Desk with any questions. I was unable to locate any calls from you or your office about the Encounter. We hope your future interactions with our HELP Desk meet your expectations.

September 2017

Gary from 30-A Chiropractic & Medical

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

very intuitive practice management software

this practice has a combined patient load of greater than 5200 people that is a lot of patient monitoring and accuracy quired for CMS this software handles it with ease

Pros

the company continually monitors new requirements in the medical billing environment leaving little for the user to have to chase for answers

Cons

electronic Healthcare records and single page scanning is not intuitive requiring a lot of time spent for each patient. more training should be offer for this aspect of the software

Response from MPN Software Systems

Replied September 2017

The Help Desk reached out to you after reading your review. First, EHR training materials are already at your beck & call in the form of webinars, context sensitive documentation and one-on-one help from the Help Desk. Next, we'd agree that scanning is not intuitive. Instead, it's comprehensive. ECLIPSE offers extensive scanning, import & annotation capabilities that go way beyond "single page scanning" and allow you to get the most from its documentation capabilities. You can combine multiple documents into one new document, scan one or more documents and copy them to multiple patients, add electronic post-it notes, redact info, add various graphics (e.g. arrows), assign document-specific permissions, encrypt, and mark them as pending review for a specific provider. EHR related data entry tasks for CMS programs (e.g. MIPS) can be ignored if you don't participate. However, all such data entry is subjected to rigorous live user testing in order to minimize typing.

April 2018

Rod from Melvin Chiropractic Health Center Inc.

Company Size: 2-10 employees

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2018

Tech support was very helpful and went above and beyond my expectation. Most appreciated.

Pros

Great support. The program allows you to use it to the level that you need or desire. I appreciate that.

Cons

The program itself has a lot of steps to perform some actions. The EHR is not easy to use. It needs more point a click on to diagrams rather than writing.