ECLIPSE Software


 

In 1985, a chiropractor and software developer teamed up to create ECLIPSE, an ONC certified Complete EHR now used by thousands of providers nationwide. Designed for single practitioners, ECLIPSE is routinely used by multi-disciplinary and multi-site practices with hundreds of users.

MPN invented the concept of case management under a single ID# and developed the first healthcare software to run natively on the Microsoft Windows platform. Recent additions range from custom forms creation & synching the scheduler with smartphones to “Real Time Data Flow” – which instantly displays changes to every user currently working with that patient’s chart.”

ECLIPSE is INGENIX certified for HIPAA-mandated electronic claims. Billing, scheduling, alerts, reminders, EHR/SOAP and document management are few features available with the solution. Users can display multiple patient files simultaneously without having to retrace their steps or undo previous activity, which improves workflow & reduces clicking.

 

ECLIPSE - ECLIPSE Scheduler
 
  • ECLIPSE - ECLIPSE Scheduler
    ECLIPSE Scheduler
  • ECLIPSE - ECLIPSE Diagnostic/Condition Info
    ECLIPSE Diagnostic/Condition Info
  • ECLIPSE - ECLIPSE Tabbed User Interface
    ECLIPSE Tabbed User Interface
  • ECLIPSE - ECLIPSE Patient EHR Tab
    ECLIPSE Patient EHR Tab
  • ECLIPSE - ECLIPSE Patient Ledger Tab
    ECLIPSE Patient Ledger Tab
Supported Operating System(s):
Windows 7, Windows Vista, Windows 8, Windows 10

204 Reviews of ECLIPSE

 

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Software Advice Reviews (191)
More Reviews (13)

Showing 1-20 of 191

Erin from Perrine Chiropractic Health Center
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Easy use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love the ease in use of the software. You can be super detailed, or very simple. I recommend this to any doctor who will listen to me. I have used several systems and this one makes the most sense. Though you have several options to do a specific task, each one makes sense and there is no redundancy in the entries. MORE reports from the data entered is my only request. Great product!!!

Pros

Everything can be done more than one way, keeps track of claims and payments wonderfully! All the reports are great. So much detail should be able to be accessed.

Cons

Not all fields do something, inconsistency in field entry-some clicking, some tabbing. Data entry would be even faster is you didn't have to stop and click one field vs. tabbing and typing.

Review Source

  Response: Mike Norworth, MPN Software Systems

Date: April 2018

April 2018

 

Thanks for taking the time to write a review. We simply wanted to suggest that you refer to your HELP & README or speak to the Help Desk to better understand navigation options via your keyboard and any other devices you may use.

 
 

Rod from Melvin Chiropractic Health Center Inc.
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Tech support was very helpful and went above and beyond my expectation. Most appreciated.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great support. The program allows you to use it to the level that you need or desire. I appreciate that.

Cons

The program itself has a lot of steps to perform some actions. The EHR is not easy to use. It needs more point a click on to diagrams rather than writing.

Review Source

  Response: Dr. Karen Walters, DC, MPN Software Systems

Date: April 2018

April 2018

 

Perhaps you’re unaware that our legacy SOAP / documentation features provide exactly what you mention -- the ability to click on a picture to zero-in on a body part. We actually introduced the first integrated electronic SOAP / billing system back in 1991, and by 2010, we’d moved away from the older narrative formats that such systems create (which auditors & reviewers instantly recognize). The Department of Health & Human Services (DHHS) has even testified about such formats and what they term “cut & paste” mentality before Congress.

The Encounter was released in 2010 to conform to concepts mandated in the American Recovery & Reinvestment Act (ARRA) of 2009, DHHS preferences, and published studies regarding structured & unstructured data in clinical documentation. It’s now 2018, and we’ve received a great deal of feedback from payers, auditors & investigators, including comments that the Encounter “sets a new bar.” It’s also much faster for you to create your own clinical documentation than picture based systems – which typically provide an image only for your first click. In 2017, Dr. Evan Gwilliam, D.C. of ChiroCode used ECLIPSE documentation to illustrate his newest video: “The Perfect Note.”

 
 

Cory from Active Body Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Wow! So happy we switched to Eclipse!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are looking for a reasonably priced, all inclusive program......THIS is for you! Easy to use, complete, accurate and compliant. Great for both a new doctor just starting out, or an established practice looking to improve their overall bottom line and patient satisfaction.

Pros

Time saving, revenue increasing, easy-to-use product. SOAP notes are compliant. Billing is easy and accurate. Patients love checking in on the kiosk and getting appointment reminders on their phones. This software has already improved our patient satisfaction and retention.

Cons

The ledger took a little while to understand, but is much more accurate and complete (and easy) now that we received training. No other issues!

Review Source
 
 

Matthew from SSC
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Office Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The appointment and ledger are super easy for my staff to use. The program makes electronic billing and charting extremely easy for our doctors and staff.

Cons

The initial price but you get what you pay for. The Help desk you also have to wait for a call back.

Review Source
 
 

Aaron from Binns Family Chiropractic
Specialty: Alternative & holistic medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Wish I had this when I opened my clinic 15 years ago!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I couldn't be happier with any other software!

Pros

Customer support is 2nd to none! It's nice to actually get help when I call with a question rather than having to wait for a few days and get a call back.

Cons

I'm very pleased with my recent purchase of Eclipse. Nothing bad to say. I have been impressed right from the beginning.

Review Source
 
 

Laura from Total HealthCare
Specialty: Multi-specialty
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Easy to Use!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I work in a few different practices and I like the Eclipse software the best out of all of them.

Pros

I have used Eclipse for over 20 years and find it to be very east to use and easy to train new employees on it. Very nice layout. Multi-case use makes for really easy tracking of our services and providers.

Cons

I wish the reports were a little more detailed . I would like to see a better services list with more allowances for pulling details from billing.

Review Source
 
 

Howard from Team Chiropactic Corp.
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

Gets the job done for one office or many

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Staff is mostly helpful but not all the techs have the same patience

Pros

Moving around the program, specificity for insurance based practices is great. I have had staff pick up learning the software fairly easy

Cons

Not cloud based,only runs on Windows, no phone connection or emails direct to appointments,limited use with Cash Pracrice Systems

Review Source

  Response: Keith Ferry, Help Desk Director, MPN Software Systems

Date: March 2018

March 2018

 

Dr. Short, we spoke with you last week & are surprised that you never mentioned these subjects. You've been using ECLIPSE since the early 1990's (you purchased it directly from Parker Computer Systems) & have had the ability to send appointment reminders via text message or email, to individuals or groups, for well over a decade. There are also a variety of 3rd party services that will contact your patients via phone. Next, you can indeed use ECLIPSE in the cloud or access your ECLIPSE system remotely. Of course, *any* software will be faster & more secure on your LAN as compared with cloud based software – especially during hours with peak internet traffic. Finally, the ECLIPSE developers have maintained both insurance & cash patients (many of the cash payments are on “Health Made Affordable” aka “HMA” contracts) in their own multi-disciplinary chiropractic practice for years. We will attempt to contact your office to discuss these capabilities.

 
 

Cindy from Information Technology and Services
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Great product and support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would love for some of the fields to be more like windows meaning instead of having to hit the paperclip to attached a managed care profile, I would like just to type "Med" and it auto suggest Medicare. Maybe the same idea for Guarantor, can I just type "Hor" and all the Horizon Blue Cross plans would populate. Would seem like less steps.

Pros

Support, the videos online and the phone support are great. Answer quickly and don't speak down to you.

Cons

Can't leave SSN or DOB empty. Sometimes patients don't want to give out. Also when printing a bill for the patient, lose history, it date printed changes to most recent date so you can't see that you have billed the pt twice.

Review Source

  Response: Mike Norworth, MPN Software Systems

Date: March 2018

March 2018

 

Thanks for your review… but we’re puzzled by several of your comments. To retrieve an insurance company (your Medicare example), there may be dozens of options for names like “Aetna” or “Travelers.” The goal is to locate & assign the insurance plan that matches this patient’s insurance card. The icon provides instant access to a grid that displays pertinent information (like the payer’s mailing address) so you can make an informed choice with the fewest keystrokes. Otherwise… how would you know whether you had the correct company? Next, you’re correct regarding DOB (this is a contractual requirement related to physicians’ Rx)… but ECLIPSE does not require that you enter SS#’s. Finally, ECLIPSE maintains a complete & detailed audit history of any & every electronic or printed bill or related item you create, re-print, download, etc. And this information is readily available in multiple places on every patient’s ledger for filtered display or printing. So you certainly can see whether you billed a patient twice! We suggest you call the Help Desk to discuss these issues.

 
 

Jason from Stephenson Chiropractic & Wellness Center
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Eclipse keeps you in the insurance game!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We have used ECLIPSE for 11 years now on a recommendation of another chiro. They have kept up with the way we do insurance and keep up with all the new changes in the business. Their electronic health record is customizable and easy to use and can change to whatever you need. The cost of ECLIPSE software was 1/3rd of some of the competitors which is always a plus. I would recommend ECLIPSE to anyone, we love it.

Review Source
 
 

Jesus from Nonsurgical Medical Group
Specialty: Orthopedics / sports medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Friendly user

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The product is easy to use even for people who aren't computer literate. The service is always friendly as well.

Review Source

  Response: Keith Ferry, Help Desk Director, MPN Software Systems

Date: March 2018

March 2018

 

Thanks for your review. According to our records, as of March 2018, the copy of ECLIPSE you may be using is more than 6 years old, your subscription expired in early 2012, and we haven't interacted with your office for many years.

 
 

Sandra from Family Chiropractic of Lederach
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Always great customer service through the Help Desk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer Representative was most gracious in helping us resolve an EHR problem over the last few days. I needed to restore a backup and reinstall our EHR and he was confident, patient and friendly.

Pros

I appreciate how comprehensive Eclipse is for our chiropractic office. With 3 chiropractors, massage therapy, reflexology, acupuncture and nutritional health coaching, our scheduler can handle it.

Cons

The note-taking has been a thorn in our side for many years, and we keep working to improve, but it is still a time consumer.

Review Source
 
 

Katina from Texas Chiropractic Family Health and Wellness
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Great software for a small office that grew!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There are a few "quirks" that once learned, become a non-issue. The trick is learning what those "quirks" are!

Pros

Eclipse is a great tool for a growing business. Tutorials and the help desk make all the difference in learning how to use the system to it's maximum efficiency.

Review Source
 
 

Lisa from Chenanago Chiropractic, P.C.
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

wanted to add a new user license and had a few questions on some things that weren't working correctly.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The gentleman I spoke with was very helpful and knowledgeable. He was able to walk me thru adding the new user installation. He also helped with the daysheet issue I was having trouble with.

Cons

the only complaint the Dr. has with this software is in the document/encounter section. If someone changes insurance, can't pull over their encounter information. always has to do everything over in the new case. gets very frustrated about this (and has inquired about ChiroTouch because he heard the documentation is much easier).

Review Source

  Response: Dr. Karen Walters, DC, MPN Software Systems

Date: March 2018

March 2018

 

We were puzzled by your comments & asked the Help Desk to contact your office. You appear to be using ECLIPSE in unusual & unintended ways. You also seem unaware of options on the screens you use daily. (For instance, you can easily move an existing Encounter among a patient’s cases or use it as a template for your next Encounter within any existing case.) The concept of cases in ECLIPSE is intended for situations that require simultaneous treatment of [for example] Major Medical & Personal Injury under a single patient ID# -- not for a simple change of insurance. In our own multi-disciplinary office, we use the “case” concept to separate chiropractic treatments from physical therapy. Most patients in most healthcare practices never require more than one case. It’s unfortunate the doctor chose to inquire about new software rather than simply call us to gain a better understanding of how to use ECLIPSE! All his options are on one screen, easy to access, and refined by years of suggestions by his colleagues.

 
 

Theresa from CMC Family Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

I just hung up the phone with the support staff for almost an hour regarding help with my billing problem, then called back and spoke with Chris with another quick question.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Keep up the good work guys!!

Pros

The support staff was extremely patient and took the time to walk me through each step. He was not only professional, but made my problem easy and fast to resolve. Great guy! I needed to call back the same day with another quick question and spoke with the support staff. Again, professional, and helped me fast. What a pleasure to call ECLIPSE Customer Service.

Review Source
 
 

Charles from RiverVale Chiropractic Center
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Most awesome software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I have been with eclipse for 27 years. It has been a most reliable and stable software platform. We have been granted a 99% success rate on our e billing 3 years in a row. We have only needed to reach out for support on few occasions and have always gotten our needs satisfied in a timely manner. I would highly recommend this company as it has been TIME TESTED! They service a very large segment of the health care community and continue to provide stellar support

Review Source
 
 

Timothy from Dayton Chiropractic Clinic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

26 years and counting of exceptional service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been in practice 32 years and had tried several different programs. I started using Eclipse in March of 1992 and never had to look for another product. The old phrase "If it ain't broke, don't fix it" applies to your program.
Thank you 26 great years!

Pros

The biggest Pro is the outstanding service. Anytime I or my staff have to call we are always greeted with your friendly staff & always receive resolutions to whatever issue we are encountering. The program is user friendly and Eclipse has always stayed on top with updates. In our ever changing insurance environment this is essential. The value for money is also a plus!

Cons

I keep coming back to this section (Cons of program) and seriously can't think of one that would justify listing here. There are always issues that crop up, but that usually has to do with some change in insurance and it requires Eclipse to create a work around, but that isn't a con on Eclipse's part.

Review Source
 
 

Stanley from White Light Chiropractic Center
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Great practice management software, don't know how we would work without it.

Ease-of-use

Functionality

Product Quality

Customer Support

Would recommend the software to any doctor's office large or small.

Pros

We have used the program for years and we appreciate the ease of use and ease of training new staff on the program.

Cons

Sometimes there is a wait for tech support but they always come through and treat us professionally.

Review Source
 
 

Dr. Roger from Aarrow Straight Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Understanding How To Utilize The Various Features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I highly recommend Eclipse to other clinicians seeking a simple to use management software program in their offices. I have only used some of the features and realized there is so much more to utilize and create for your own personal templates of reports, data bases, etc.

Pros

The Eclipse office management software has always been easy to learn and utilize. The support staff has been very thorough in ensuring I am satisfied with their help when they are assisting me.

Cons

The ignorant computer operator, me a 55 year old provider who always delegated the task to someone else on the staff, is now needing to handle the software end of the practice. I am very limited in any capacity involving the use of the computer and was terrified of it. Eclipse's support team has made the learning so easy and accessible. The Saturday afternoon hours for the "holding of my hand" to help me learn the amazing options and features of the software was so beneficial for me.

Review Source
 
 

Nicole from Schimke Chiropractic, SC
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

20+ Years and Still Happy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Although Eclipse is for health care clinics, we all have protocols unique to our profession and also to our individual offices. I find Eclipse software can adapt to the way we like to run our office. From EHR (now MIPS) requirements to a daily task list, it has you covered. For 20+ years, I have found the billing component second to none whether my patient pays at the time of service or we are submitting to a primary and secondary insurance on his or her behalf. And simply put, if a mistake is made, it can easily be corrected. Behind the scenes, one of my favorite gems through the years has been the Patient List which allows our office to run a report with a variety of filters- of which you can choose one or multiple. Finally, I have to mention the support team behind the program. They answer their phone and they help you find a solution. What more can I say. Love it!

Cons

I really can't think of anything I would change. The program continues to evolve keeping it current with the changes in the profession and within the billing industry.

Review Source
 
 

Dr Norayr from ACWC
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Help with updating

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use and very helpful technical support. Product has been in use in our office for over 15 years and no problems or concerns.

Review Source
 
 
 
Showing 1-13 of 13


March 2018

March 2018

Good Software with good Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's a software that is very user friendly to people who have not a lot of experience or knowledge with computers and programs; It tells you exactly what you want to know

Cons

It's a very sensible program, if an error occurs the customer support can handle the situation as soon as possible and fix it

Review Source: Capterra

  Response: MPN Software Systems, MPN Software Systems

Date: April 2018

April 2018

 

This review site has confirmed you, an anonymous reviewer, to be in the healthcare field. And we believe you intended to review the eclipse integrated programming environment, but mistakenly reviewed ECLIPSE Practice Management software -- which seems consistent with both the information we've been provided & your comments. Unfortunately, this site is unwilling to confirm whether you're actually using ECLIPSE.

 

Vincent from Petrelli Chiropractic
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

Very easy to use and implement.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It basically runs my practice, all aspects except for SOAP Notes, but with the new upgrade I will be doing that as well.

Pros

Very easy to utilize reports of all types, aged accounts receivable, birthday lasts, appointment reminders, simple to apply payments and print or process electronic claims.

Cons

Some of the reports and itemized bills are not as customizable as could be. Only patient complaint is the patient receipt as for some patients it does not have enough detail.

Review Source: Capterra
 

Kevin from corposalud

January 2018

January 2018

Eclipse saved my company!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I use the ECLIPSE Software daily at my company, I've had this software for 2 years and I just love it. ECLIPSE makes the billing proces very easy for me and my employees, with this software i can also schelude consults and many more, the EHR (electronic health record) its one of the best thigs of the software the doctors in my company love it, this also has an extensive alerts system that is very helpful, the security features saved my company once from a fire, for this and many other things ECLIPSE its a must have in my company.

Cons

There is nothing negative from my point of view! If you had to improve something that would be your system of notes sometimes there are failures to save certain notes and that can be annoying however this happens very rarely but it would be good if they fix it

Review Source: Capterra
 

Dr. Chris from Advanced Spine Rehab Center

December 2017

December 2017

You "own" it, but have to pay annual maintenance fees.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This was installed at the office that I purchased. You own the software, but it doesn't really work well unless you pay the annual fee. Once the macros are set up, you can enter a note quickly. The reports were decent. Integrates cash practice and cc processing.

Cons

Cost is my number one objection. I didn't like the billing portion of the software either. It's time-consuming to set up the macros. Doesn't feel very intuitive. Remote backup is extra.

Review Source: Capterra

  Response: MPN Software Systems, MPN Software Systems

Date: December 2017

December 2017

 

First, ECLIPSE is not currently & never has been subscription based. Thus, the ECLIPSE program does not function differently based on fee payments of any kind. Of course, you can't, for example, write prescriptions unless you subscribe to an add-on service that offers them. Next, ECLIPSE does not have billing "macros," so we're not sure what you're referring to. ECLIPSE does provide a wide variety of individual customizations (as checked / unchecked options) for payers that you can use as necessary. These provide ways to handle the rare exceptions to standard coverage; they are hidden unless you need them. And yes indeed. ECLIPSE recommends a third-party HIPAA accredited service for online backup. Finally, we're sorry you never took the time to truly learn & use the software, but we're puzzled by your cost comments. The system you selected as a replacement has higher annual fees than ECLIPSE.

 

Gary from 30-A Chiropractic & Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

very intuitive practice management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

this practice has a combined patient load of greater than 5200 people that is a lot of patient monitoring and accuracy quired for CMS this software handles it with ease

Pros

the company continually monitors new requirements in the medical billing environment leaving little for the user to have to chase for answers

Cons

electronic Healthcare records and single page scanning is not intuitive requiring a lot of time spent for each patient. more training should be offer for this aspect of the software

Review Source: Capterra

  Response: MPN Software Systems, MPN Software Systems

Date: September 2017

September 2017

 

The Help Desk reached out to you after reading your review. First, EHR training materials are already at your beck & call in the form of webinars, context sensitive documentation and one-on-one help from the Help Desk. Next, we'd agree that scanning is not intuitive. Instead, it's comprehensive. ECLIPSE offers extensive scanning, import & annotation capabilities that go way beyond "single page scanning" and allow you to get the most from its documentation capabilities. You can combine multiple documents into one new document, scan one or more documents and copy them to multiple patients, add electronic post-it notes, redact info, add various graphics (e.g. arrows), assign document-specific permissions, encrypt, and mark them as pending review for a specific provider.

EHR related data entry tasks for CMS programs (e.g. MIPS) can be ignored if you don't participate. However, all such data entry is subjected to rigorous live user testing in order to minimize typing.

 

Janet from Willis Chiropractic Center
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Eclipse User for 12 years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We began using Eclipse practice management software for electronic billing in 2005. We are still using it now in 2017 and it works yearly flawlessly. Every time I have a problem or a question I am able to call and have assistance that is both conscientious and professional. We do not use the electronic health records components of Eclipse so I cannot speak to the efficacy or efficiency of use in that arena.

Pros

It works consistently and we have never had a database problem.

Cons

I wish there were more flexibility in report writing.

Review Source: Capterra

  Response: MPN Software Systems, MPN Software Systems

Date: April 2017

April 2017

 

Dr. Willis. Thank you for your review. Perhaps you'll be happy to learn that we expect to introduce new custom reporting & patient statement technology in late 2017 / early 2018.

 

Mark from River Hills Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Eclipse for Chiropractic office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Eclipse software was OK. Being a small Chiropractic office, there were many parts of the software that we didn't need to use. This software would be best for a multi-disciplinary practice with many practitioners and staff. It was somewhat difficult getting customer service to help us when problems would arise. There were always updates needed and ongoing training. Overall just OK, but maybe too much for a small physicians office with under 5 staff members. Best for larger practice or clinic.

Pros

Very in-depth tabs, documents, resources, etc

Cons

Difficult for get customer service

Review Source: Capterra

  Response: MPN Software Systems, MPN Software Systems

Date: February 2017

February 2017

 

The office you worked in until recently has used ECLIPSE since 1999. And though ECLIPSE is used by offices with 150+ employees, it's also used by thousands of offices with 1 or 2. As far as we can determine, 92% of your calls within the past 6 months were picked up live, and any issues were resolved. You also reviewed ECLIPSE on Software Advice in September 2015, noting "The customer service is great. They can usually get our questions and problems answered as soon as we call. And even if they don't know the answer, they call us back within 24 hrs with a solution." We'd love to know what changed your perspective. And yes, ECLIPSE is updated on a very regular basis as it incorporates new standards and user requests.

 

Luana from New School University

January 2017

January 2017

Loved this software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Notating in accts was easy and readable. Billing out claims was a breeze. Access within the system was great. Ease of use is phenomenal. Recommended to anyone to use this software.

Review Source: Capterra
 

Dave from Sunston
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Do Not Recommend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

PROS: Eclipse is more affordable than many comparable options. It does the basic functions you need.

CONS: Training is very expensive (hourly personal trainer rather than a free online help/training site). Customer service is poor (you can get an accurate view of their attitude by reading responses to reviews). Not intuitive (in obvious ways that should be fixed) and lots of bugs.

RECOMMENDATION: This software is usable, but I wouldn't choose it if I had a do-over. The reason we're leaving is lack of features and functionality. We have found that we will save money with cloud based software with a patient portal (allowing for payment integration with credit cards, electronic intake, and online scheduling). Other software has developed these options.

Pros

Price. The software does what you need it to.

Cons

Training and support. Customer service. Not intuitive/user friendly (the software is old and you can tell).

Advice to Others

Other software has developed time saving (i.e., money saving) features, so I would look elsewhere.

Review Source: Capterra

  Response: MPN Software Systems, MPN Software Systems

Date: November 2016

November 2016

 

We stand by Dr. Walters' response to the 1 star 1400+ word review that Annie from your office created on another site in December 2015. We encourage anyone to Google & read the review along with its response (search: "Annie from Sunstone Health Associates"). The review above infers both that you purchased ECLIPSE from us (you did not; you purchased an office that owned the product) and that you were trained by us (you were not). Perhaps some of your misconceptions might have been averted had you received training. Our Help Desk Director spoke with you last week and you were unable to clarify your references to bugs. Nor do we have a record of any unresolved calls/issues from your office. ECLIPSE can be used in the cloud, offers CC processing, a free patient portal, tablet based intake forms & multiple types of online scheduling. Again, we are indeed sorry you were unhappy with ECLIPSE.

 

Robert from Sylvester Chiropractic Centre

June 2016

June 2016

It saves us more money than we spend on it!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

After all is said & done, ECLIPSE has saved my practice far more money than we spend on it. I look at colleagues who equate high prices to better software & just laugh. We use ECLIPSE for billing, SOAP/EHR, scheduling, document storage, creating & running custom payer forms, patient contact, etc. It basically runs the entire practice & has certainly saved money on staff. Downtime is non-existent; staff members have never had difficulty learning or using it. The software has been around since 1985, yet still routinely gets facelifts & new features that keep it looking like a brand new product ¿ rather than a clunker. At this point, there are offices that have gone from "new practice" to retirement with it ¿ even as we look at all the new toys that come along. What else can I say?

Review Source: Capterra
 

Karen from LFCC

March 2016

March 2016

Growing my practice was a breeze with ECLIPSE

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

In 1985, after carefully reviewing all the practice management software available for chiropractic & medical professionals, I was unable to find anything that provided report functions I felt I needed for my rapidly growing practice. ECLIPSE provided a solution, first for billing, then for appointment scheduling, that could handle our volume on the limited hardware of the 1980¿s. By the 1990's, SOAP was integrated. Each & every time insurers made us jump through new hoops to get paid - such as filling out myriad new forms to pre-certify visits. ECLIPSE provided new solutions to minimize paperwork and maximize time savings.

In fact, custom form creation was one of my favorite features of the last decade and allowed me to integrate custom BC/BS forms (without any programmers) so we could print them in seconds instead of filling them out by hand in 20 minutes. In addition to the tremendous time savings, the forms were now much more accurate and helped us cut down on payment problems resulting from simple typos!

And since many of my staff members were terrified of computers, it's a testament to its ease of use that they've managed so well. Of course, the electronic billing alone probably saved me from having to hire additional staff.

Now, the latest SOAP technology seems to make it even easier to record accurate notes. During my 25+ years in practice, I've performed IME's and reviewed documentation for payers. This has provided an opportunity to review S.O.A.P. from a variety of our colleagues. Documentation differs drastically from one physician to another. We use different techniques, went to different schools, attended different seminars and have been taught a variety of viewpoints. ECLIPSE allows for customization - especially in those areas where chiropractors may differ extensively from one another. Auditors seem to love it. And it's fast.

Review Source: Capterra
 

Daisy from WM&R

December 2015

December 2015

Oldie but Goodie

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have used Eclipse software for about 16 years. I think it is easy to use and handles many aspects of the practice such as billing, scheduling, EMR and reports. Usually when you call for customer service you don't get anyone on the line and you have to leave a voicemail with your call back number and you have to wait for them to call you. The wait varies. I've waited between 15 minutes to 24 hours for a call back.
Our practice has been searching for other practice softwares and doing training and demos for other software I do realize Eclipse, although user friendly, isn't keeping up with the times.
Eclipse isn't cloud accessible, and as far as the SOAP notes, the set up can be better as well as the way it generates the note.
Also, the patient statements aren't the best nor any other statements that are printed. It sucks that we cannot put our logo in any of the print outs.
We've been told by many, that the software is very archaic .
I'm satisfied overall. Just wish, more updates would occur to keep up with healthcare changes and technological changes in society.

Review Source: Capterra

  Response: MPN Software Systems, MPN Software Systems

Date: March 2016

March 2016

 

We spoke with Dr. Bracic on 3/24/2016, four months after you posted your review. Apparently you did purchase & begin using a competitor's cloud-based product -- and then returned to ECLIPSE. We appreciate your continued support.

We admit to being quite puzzled by your comments. ECLIPSE has a variety of high tech new features. And the Encounter technology we released in 2010 has been lauded across the USA as auditors have routinely noted their preference for our data driven documentation. You've also been able to use ODBC to create custom statements for years. ECLIPSE can be hosted in "the cloud" -- and is for a variety of clients. Updates are posted to the internet weekly (taking up over 10 pages in your README in 2015 alone). Finally, of 15 calls you placed to the HELP Desk in 2015, 50% were picked up live with wait times from 4 seconds to 5 minutes. At least 3 were hangups & no msg was left.

 

Beth from Total Health Chiropractic PC

August 2013

August 2013

Love this software!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This is the easiest program of all I have used, including MediSoft, Lytec, and ChiroTouch. I would recommend this to anyone and in fact have. We recommended an office and we received 4 months of software maintenance free!

Review Source: Capterra