ECLIPSE Software


 

In 1985, a chiropractor and software developer teamed up to create ECLIPSE, an ONC certified Complete EHR now used by thousands of providers nationwide. Designed for single practitioners, ECLIPSE is routinely used by multi-disciplinary and multi-site practices with hundreds of users.

MPN invented the concept of case management under a single ID# and developed the first healthcare software to run natively on the Microsoft Windows platform. Recent additions range from custom forms creation & synching the scheduler with smartphones to “Real Time Data Flow” – which instantly displays changes to every user currently working with that patient’s chart.”

ECLIPSE is INGENIX certified for HIPAA-mandated electronic claims. Billing, scheduling, alerts, reminders, EHR/SOAP and document management are few features available with the solution. Users can display multiple patient files simultaneously without having to retrace their steps or undo previous activity, which improves workflow & reduces clicking.

 

ECLIPSE - ECLIPSE Scheduler
 
  • ECLIPSE - ECLIPSE Scheduler
    ECLIPSE Scheduler
  • ECLIPSE - ECLIPSE Diagnostic/Condition Info
    ECLIPSE Diagnostic/Condition Info
  • ECLIPSE - ECLIPSE Tabbed User Interface
    ECLIPSE Tabbed User Interface
  • ECLIPSE - ECLIPSE Patient EHR Tab
    ECLIPSE Patient EHR Tab
  • ECLIPSE - ECLIPSE Patient Ledger Tab
    ECLIPSE Patient Ledger Tab
Supported Operating System(s):
Windows 7, Windows Vista, Windows 8, Windows 10

148 Reviews of ECLIPSE

 

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Software Advice Reviews (138)
More Reviews (10)

Showing 1-20 of 138

Johlyn from Delgado Health Center, PC
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

excellent customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

thanks to the customer service along with my tech got me back up and running with NO backup. These guys are THE BEST!!

Pros

Easy to use very user friendly . Support is unsurpassable; the best I've ever used . Always available to help and console.

Review Source
 
 

Corinne from LFCC
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

This software lets our practice spend our time treating patients.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

ECLIPSE has kept our overhead really, really low as the practice has grown.

Pros

I spend most of my time handling back-office operations including billing, payment posting, etc. I love the automatic payments posting (when it's an option from that payer). The billing, receivables reporting & follow-up features allow me to handle almost everything for our chiropractic/physical therapy practice in < 2 days/week. And we've made all sorts of custom forms over the years to handle all that insurers keep putting in our way & populate & print the forms with the push of a button. This feature alone has saved me lots of time!

Review Source
 
 

Daydree from Dopps Chiropractic Family Wellness Center, LLC
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Eclipse - needs to step up it's game

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Customer Service - friendly, extremely knowledgeable and will return your calls. Most of the representatives are genuinely concerned about resolving your issue

Cons

patient bills are terrible, reports are hard to navigate, not up to EHR standards unless you pay an additional fee.

Review Source

  Response: Dr. Karen Walters, D.C., MPN Software Systems

Date: November 2017

November 2017

 

Since your office is one of 3 owned by the doctor & one of 12 owned by various family members since 1996 & through purchases as recent as 2014, we were somewhat surprised to read your review. We’ve done our best to address the collective requests of your offices for years. And according to our records, you’ve never mentioned that you had issues with bills or reports to our Help Desk. We reached out to you today & hope you’ll take the time to discuss any issues you have with us in the future.

My multi-disciplinary practice and scores of colleagues with whom I remain in touch rely heavily on the format of ECLIPSE reports & have never received patient complaints about bills. Regardless, I’m sure you’ll be pleased to learn that it’s easy to have custom reports created to your specifications!

Finally, since your office received over $26,000 in government incentive payments for 2013/2014 using ECLIPSE, we assume you’re already familiar with the increased costs associated with using a certified EHR. Virtually all certified ONC applications have additional costs associated with them. Mandatory Rx, educational & other interfaces (required by the federal government) require subscriptions. We try to keep costs low for all clients, so thousands of ECLIPSE offices that don’t participate in [government] programs such as MIPS & Meaningful Use don’t incur additional fees. We’re proud of the incredibly low cost of ownership attributed to ECLIPSE.

 
 

Kelly from Potomac Physical Medicine
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Technical support

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Technical support is supportive. Most of them are very knowledgeable and easy to get in touch with. The software does have some problems that Eclipse is working through, but other than that it is very user friendly.

Cons

I don't like certain things but find the software easy to use and navigate. It is plug and play type software and there are several ways to do one thing.

Review Source

  Response: Keith Ferry, Help Desk Director , MPN Software Systems

Date: October 2017

October 2017

 

I just spoke with you on the phone. You told me today that the problems you had believed were our fault were in fact fixed by your system tech Monday after he discovered a network problem. Next, Dr. Fontaine communicated with our development team in recent weeks & received both a response and notification of an update within days (even as we pointed out that you should have been using a different report to achieve your goal both more quickly & more precisely).

 
 

Michael from Seibert Chiropractic Center
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

The system meets my needs well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The EMR is the best part of the program. It is easy to master and use. I also love the texting feature of the scheduling module.

Cons

The accounting side has some cumbersome aspects. There is a feature to put multiple patients in on a single check but it does not figure the deductible correctly unless you enter each patient individually.

Review Source

  Response: Mike Norworth, MPN Software Systems

Date: September 2017

September 2017

 

We’re happy to hear you enjoy the SOAP/documentation aspects of ECLIPSE. The accounting feature you’re referring to for manual (?) EOB entry has been part of ECLIPSE for decades & determines responsibility the same way regardless of how patients are accessed. As far as we can determine after reviewing your calls, you haven’t reached out to our Help Desk for this issue. We do see that you use automatic remittance import. Please consider exploring those import settings with the Help Desk to better streamline ECLIPSE for your practice.

 
 

Nick from Payne Chiropractic
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Great software with awesome support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would highly recommend Eclipse to anyone that wants a streamlined EHR experience. The way that the data is organized works extremely well for me. In my opinion the support you get is just as important as the software itself. With Eclipse my experience has been nothing short of 5 stars!

Pros

The ease of use is definitely a pro. My staff and myself picked up on the software very quickly and easily. I personally liked the ease of customizing each screen. The software I used before required many screens to be used to create a note. Eclipse does a better job with only a fraction of the screens required. The support has been great. I have only had a few issues, but they were responded to quickly and resolved in the same day, sometimes with in an hour or two.

Cons

The only con that I have seen with this software is the extra time i have to spend doing my honey do list instead of paperwork.

Review Source
 
 

Joseph from South West Health Spine & Sport
Specialty: Multi-specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Practice management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Handles multiple specialries and group pravtices. Easy to navigate and great support. Cloud and server based versions

Cons

Very weak EMR. Too much typing..norhing preloaded. All has to be built out by customer No touch screen interfacr.

Review Source

  Response: Dr. Karen Walters, D.C, MPN Software Systems

Date: September 2017

September 2017

 

We’ve attempted to contact your office to help you with your issues. First, ECLIPSE does indeed work with touch screens. (In fact, related touch/gesture updates have been noted in the README that accompanies your updates since at least 2014.)

Next, we’re not sure whether you’re referring to clinical documentation or other aspects of a patient’s history. Regardless, for both, wherever possible, typing is actually minimized. For example, “Range of Motion” is a pop-up grid that allows you to make virtually all your selections with a few simple clicks. No typing is necessary at all unless you add comments to a specific item. And of course, you can add your own customizations instantly. Though customization is certainly an option, the original templates provided “as-is” are in widespread use nationally without any customization whatsoever – inclusive of the offices of chiropractors & physical therapists that helped design them.

Most recently, Dr. Evan Gwilliam, D.C. of ChiroCode used ECLIPSE documentation to illustrate his newest video: “The Perfect Note.”

 
 

Michael from Kenemuth Family Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Elclipse is a well set up program that is easy and compliant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

When choosing a program there were so many out there, and vast price differences, when I demoed elclipse I initially thought for the low cost how could this be, but it was and has been since we purchased the software. To add its compliance has been tested with several audits including recent Medicare audits and the soap notes have passed 100% compliant every time.

Pros

It is very easy to use, even new staff are using it with ease. I have had other software in past and this software meets all the requirements and more. My soap notes continue to pass compliance tests when requested form insurance companies. This includes recent Medicare audits.

Review Source
 
 

Kandice from Integrity Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Learned the system in a couple month, but wish it was more integrated

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use
Layout is easy to read. I love the fact you can color coordinate the appointment types.
Text reminder options.

Cons

It is not integrated. We have to use another program for billing and notes.
Entering EOB's takes a lot of time, and with other systems, it will automatically enter them in.

Review Source

  Response: Keith Ferry, Help Desk Director, MPN Software Systems

Date: August 2017

August 2017

 

We admit we’re quite puzzled by your review. But we’ve been unable to locate you in our client database in order to reach out to your office. Billions (not millions) of dollars in claims are processed through ECLIPSE annually. And ECLIPSE has directly imported remittance files -- currently in HIPAA mandated ANSI 835 format -- for decades. Finally, thousands of providers use the ECLIPSE Encounter for their clinical documentation. We’re not sure whether you’ve confused us with another system, but we suggest you call the Help Desk or review the wide variety of videos available to you via your ECLIPSE menu. All of these items are thoroughly integrated. Thus, you can, for example, simultaneously generate bills & relevant documentation to your printers and/or one or more electronic formats.

 
 

Kristen from Target
Specialty: Other specialty
Number of employees: 10,000+ employees Employees number: 10,000+ employees

August 2017

August 2017

Eclipse

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

N.a.

Pros

It's reviewed high and I need something that works. I wanna do well in school with a success rate of 100.

Review Source
 
 

Gregory from Family Chiropractic & Natural Healing Center
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Eclipse Software review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I spent 4 weeks on Training and wasn't prepared to implement for another 6 weeks after that. I felt that the implementation of totally new way of doing my front office has not come easy. I've used the software since May and I am just feeling comfortable with the basics now. I haven't even thought about using the EHR system yet. I think any system takes a while. I don't have anything to compare to at this point, but I feel this is hard to make the transition.

Pros

I own the product. There is good customer support. I can send my claims out hassle free electronically through my clearing house.

Review Source

  Response: Mike Norworth, MPN Software Systems

Date: September 2017

September 2017

 

Sara, the representative who trained you, contacted you again after she was made aware of your review. Sara actually provided about 8 hours of training adjusted to your schedule and had also indicated she’d provide an additional hour at no charge when you were ready to begin “EHR” (SOAP) implementation. We appreciate that you don’t seem to have used a dedicated software package to run your office in the past & that it’s taking some time to make the adjustment.

 
 

Larnia from Louisburg Chiropractic Center
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Larnia

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

no, I like the system

Pros

I like the system very easy to mobile through, patient scheduler, rolodex, and making appts, deleting appointmes, or editing them seem to be easy to understand

Cons

only 1 con that I have noticed is trying to figure out how to take a patient off of the missing appointment list. spoke with support and they are working with me to solve the problem

 
 

Amanda from Beatrice Family Chiropractic.com
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Technical Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

User friendly and system is easy to learn and comprehend.

Pros

Very knowledgeable about system. We lost data after upgrading. Were able to restore data even though our back up was not up to date.

Cons

No cons. Helpful every time we have called. Only thing we do not like is the statement where it lists how old a bill is.

 
 

Natalie from Horine Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

The Help Desk Techs make the software seem less intimidating

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I absolutely enjoyed working with my rep from the Help Desk. He made my transition to a new clearinghouse much easier by being patient while walking me through every step in order to actually learn how to utilize the software better. It was an added bonus that his personality shines through the phone, is contactable, relatable and enjoys solving problems.

Pros

Customizable to work in any medical office setting, it has EHR capabilities which until recently, was absolutely intimidating, it offers continuous updates and most importantly, the Help Desk Techs are very contactable and extremely helpful (when they are reached).

In fact, it wasn't until recent that I began utilizing the Help Desk (which we pay for this monthly), but once I realized how much quicker I could learn the software and decrease the intimidation factor, I now reach out weekly.

Hector was the first person to actually allow me to enjoy this product. In fact, his great interpersonal skills over the phone allowed me to become more interested in learning the usages of Eclipse beyond the once limited use my office was acquainted with. The day-to-day usage of this software has exponentially increased efficiencies once I was able to teach my techs how to run daily operating procedures.

I look forward to transitioning to EHR as soon as we are able to customize our own SOAP notes and create a user friendly interface... with the Help Desk walking us through every step of the way, of course.

Cons

This software is very intimidating due to its vast capabilities it possesses. It is meant to work throughout any medical office, but for that reason it is very overwhelming. In my chiropractic office we require a much smaller selection of options. Unless, I have someone from the Help Desk walking me through the software, it's like trying to find marbles in a bucket of sand and is time consuming.

Though they are always updating the software, it still seems dated. Its layout is just not simple. Certainly not something Steve Jobs created because it is has too much going on and isn't as intuitive as I would like.

  Response: Mike, MPN Software Systems

Date: June 2017

June 2017

 

We’re happy to hear the Help Desk consistently provides what you need & shows you how to find anything you inquire about. Your practice purchased ECLIPSE in 2008; you joined the practice years later and never received standard training. So, I’m sure you’ll be excited to learn that over 50 training videos are available directly from your ECLIPSE Help menu. Please bear in mind that ECLIPSE is not an iPhone app. It’s a robust program that has evolved constantly over its lifespan to remain competitive, useful to doctors like you, and user friendly. As an ONC certified Complete EHR, ECLIPSE contains a variety of options that few chiropractors need or use. However, those options are required of all certified software – and if you don’t use the capabilities, you can simply ignore or hide them. Most ECLIPSE features are the result of requests from thousands of client offices across the USA -- offices like yours. The ECLIPSE user interface is absolutely current & fully supports Windows Desktop themes, cue banners, touch screen input capabilities and other features only available in recent Windows versions. We hope you’ll make use of available training videos so you can more fully utilize existing features.

 
 

Shannon from Money Tree Billing, LLC
Specialty: Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Eclipse software user since 1998

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love the fact that so many features are customizable for each individual office, that Eclipse is very user-friendly and provides excellent customer service/technical support. As a billing company, it's imperative to our success that we use a billing software that is reliable, accurate and is always current with industry changes. We regularly demo other competitive software programs in the industry and continue to find that Eclipse is the absolute best option for all of our software needs!

 
 

Michael from ARCO, PC
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Best software anywhere

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The biggest pro about this system is there awesome tech support. They are very knowledgeable, professional and courteous. Would not run my office without them.

Cons

Would like to see more quick strokes on the appointment scheduler. Could be enhanced to be faster for the user.

 
 

Emanuel from Vito Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

My experience continues to be great !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This program is easy to use, and works well (I'm not a tech-savvy person)I also like that their Tech support is easy to reach, I've never waited more than 5 min.to reach a tech.I can honestly say that the sales person (Ryan Weaver) continued to help, I and follow-up with me until I was able to fully transition to Eclipse.Ryan still checks in once in awhile!

 
 

Mary from Streblow Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Easy to navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ability to receive assistance when we need help with issues we have had in a very timely matter, easy to follow along.

Cons

Sometimes the updates have been a bit tricky. The updates may not always seem current as for as diagnosis codes.

 
 

Wanda from Brandon Chiropractic and Massage
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Excellent Practice Management software and Fantastic Tech support Team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We had a bad IT incident and the representative from the tech support team took the time to walked us through all the necessary steps to get us up and running again. Thank you so much!!!

Pros

Easy to use and extremely comprehensive. All the necessary information in practice management is available in one place.

Cons

I don't have any cons at the moment. I am still learning how to use the note taking option, which is a little bit overwhelming at the time, but I'm sure will get easier to use.

 
 

Lisa from Bates Chiropractic Clinic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Outstanding Practice Management Software and Customer Service!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Buy Eclipse!
Eclipse is one of the best things we did for our clinic.

Pros

Eclipse gives you exactly what we need to run a successful practice! Insurance filing is made simple and integration with our clearinghouse is seamless. Unlimited help is available Monday through Friday. Eclipse gives you everything you need without the unnecessary bells and whistles that jam things up. I had one software program prior to Eclipse that was overly fancy and hard to use and kept breaking down with poor customer service. Eclipse invented the wheel when it comes to Chiropractic Software!
Eclipse is the BEST!!!

Cons

There is only one con. The trainer we had initially was not a good match. I would make sure to recognize your learning style and get someone who will go at your speed and be a good communicator and a people person. I learned more through calling the help center Monday through Friday then I did with hiring one of their trainers.

 
 
 
Showing 1-10 of 10

Dr. Chris from Advanced Spine Rehab Center

December 2017

December 2017

You "own" it, but have to pay annual maintenance fees.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This was installed at the office that I purchased. You own the software, but it doesn't really work well unless you pay the annual fee. Once the macros are set up, you can enter a note quickly. The reports were decent. Integrates cash practice and cc processing.

Cons

Cost is my number one objection. I didn't like the billing portion of the software either. It's time-consuming to set up the macros. Doesn't feel very intuitive. Remote backup is extra.

Review Source: Capterra

  Response: MPN Software Systems, MPN Software Systems

Date: December 2017

December 2017

 

First, ECLIPSE is not currently & never has been subscription based. Thus, the ECLIPSE program does not function differently based on fee payments of any kind. Of course, you can't, for example, write prescriptions unless you subscribe to an add-on service that offers them. Next, ECLIPSE does not have billing "macros," so we're not sure what you're referring to. ECLIPSE does provide a wide variety of individual customizations (as checked / unchecked options) for payers that you can use as necessary. These provide ways to handle the rare exceptions to standard coverage; they are hidden unless you need them. And yes indeed. ECLIPSE recommends a third-party HIPAA accredited service for online backup. Finally, we're sorry you never took the time to truly learn & use the software, but we're puzzled by your cost comments. The system you selected as a replacement has higher annual fees than ECLIPSE.

 

Gary from 30-A Chiropractic & Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

very intuitive practice management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

this practice has a combined patient load of greater than 5200 people that is a lot of patient monitoring and accuracy quired for CMS this software handles it with ease

Pros

the company continually monitors new requirements in the medical billing environment leaving little for the user to have to chase for answers

Cons

electronic Healthcare records and single page scanning is not intuitive requiring a lot of time spent for each patient. more training should be offer for this aspect of the software

Review Source: Capterra

  Response: MPN Software Systems, MPN Software Systems

Date: September 2017

September 2017

 

The Help Desk reached out to you after reading your review. First, EHR training materials are already at your beck & call in the form of webinars, context sensitive documentation and one-on-one help from the Help Desk. Next, we'd agree that scanning is not intuitive. Instead, it's comprehensive. ECLIPSE offers extensive scanning, import & annotation capabilities that go way beyond "single page scanning" and allow you to get the most from its documentation capabilities. You can combine multiple documents into one new document, scan one or more documents and copy them to multiple patients, add electronic post-it notes, redact info, add various graphics (e.g. arrows), assign document-specific permissions, encrypt, and mark them as pending review for a specific provider.

EHR related data entry tasks for CMS programs (e.g. MIPS) can be ignored if you don't participate. However, all such data entry is subjected to rigorous live user testing in order to minimize typing.

 

Janet from Willis Chiropractic Center
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Eclipse User for 12 years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We began using Eclipse practice management software for electronic billing in 2005. We are still using it now in 2017 and it works yearly flawlessly. Every time I have a problem or a question I am able to call and have assistance that is both conscientious and professional. We do not use the electronic health records components of Eclipse so I cannot speak to the efficacy or efficiency of use in that arena.

Pros

It works consistently and we have never had a database problem.

Cons

I wish there were more flexibility in report writing.

Review Source: Capterra

  Response: MPN Software Systems, MPN Software Systems

Date: April 2017

April 2017

 

Dr. Willis. Thank you for your review. Perhaps you'll be happy to learn that we expect to introduce new custom reporting & patient statement technology in late 2017 / early 2018.

 

Mark from River Hills Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Eclipse for Chiropractic office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Eclipse software was OK. Being a small Chiropractic office, there were many parts of the software that we didn't need to use. This software would be best for a multi-disciplinary practice with many practitioners and staff. It was somewhat difficult getting customer service to help us when problems would arise. There were always updates needed and ongoing training. Overall just OK, but maybe too much for a small physicians office with under 5 staff members. Best for larger practice or clinic.

Pros

Very in-depth tabs, documents, resources, etc

Cons

Difficult for get customer service

Review Source: Capterra

  Response: MPN Software Systems, MPN Software Systems

Date: February 2017

February 2017

 

The office you worked in until recently has used ECLIPSE since 1999. And though ECLIPSE is used by offices with 150+ employees, it's also used by thousands of offices with 1 or 2. As far as we can determine, 92% of your calls within the past 6 months were picked up live, and any issues were resolved. You also reviewed ECLIPSE on Software Advice in September 2015, noting "The customer service is great. They can usually get our questions and problems answered as soon as we call. And even if they don't know the answer, they call us back within 24 hrs with a solution." We'd love to know what changed your perspective. And yes, ECLIPSE is updated on a very regular basis as it incorporates new standards and user requests.

 

Luana from New School University

January 2017

January 2017

Loved this software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Notating in accts was easy and readable. Billing out claims was a breeze. Access within the system was great. Ease of use is phenomenal. Recommended to anyone to use this software.

Review Source: Capterra
 

Dave from Sunston
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Do Not Recommend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

PROS: Eclipse is more affordable than many comparable options. It does the basic functions you need.

CONS: Training is very expensive (hourly personal trainer rather than a free online help/training site). Customer service is poor (you can get an accurate view of their attitude by reading responses to reviews). Not intuitive (in obvious ways that should be fixed) and lots of bugs.

RECOMMENDATION: This software is usable, but I wouldn't choose it if I had a do-over. The reason we're leaving is lack of features and functionality. We have found that we will save money with cloud based software with a patient portal (allowing for payment integration with credit cards, electronic intake, and online scheduling). Other software has developed these options.

Pros

Price. The software does what you need it to.

Cons

Training and support. Customer service. Not intuitive/user friendly (the software is old and you can tell).

Advice to Others

Other software has developed time saving (i.e., money saving) features, so I would look elsewhere.

Review Source: Capterra

  Response: MPN Software Systems, MPN Software Systems

Date: November 2016

November 2016

 

We stand by Dr. Walters' response to the 1 star 1400+ word review that Annie from your office created on another site in December 2015. We encourage anyone to Google & read the review along with its response (search: "Annie from Sunstone Health Associates"). The review above infers both that you purchased ECLIPSE from us (you did not; you purchased an office that owned the product) and that you were trained by us (you were not). Perhaps some of your misconceptions might have been averted had you received training. Our Help Desk Director spoke with you last week and you were unable to clarify your references to bugs. Nor do we have a record of any unresolved calls/issues from your office. ECLIPSE can be used in the cloud, offers CC processing, a free patient portal, tablet based intake forms & multiple types of online scheduling. Again, we are indeed sorry you were unhappy with ECLIPSE.

 

Robert from Sylvester Chiropractic Centre

June 2016

June 2016

It saves us more money than we spend on it!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

After all is said & done, ECLIPSE has saved my practice far more money than we spend on it. I look at colleagues who equate high prices to better software & just laugh. We use ECLIPSE for billing, SOAP/EHR, scheduling, document storage, creating & running custom payer forms, patient contact, etc. It basically runs the entire practice & has certainly saved money on staff. Downtime is non-existent; staff members have never had difficulty learning or using it. The software has been around since 1985, yet still routinely gets facelifts & new features that keep it looking like a brand new product ¿ rather than a clunker. At this point, there are offices that have gone from "new practice" to retirement with it ¿ even as we look at all the new toys that come along. What else can I say?

Review Source: Capterra
 

Karen from LFCC

March 2016

March 2016

Growing my practice was a breeze with ECLIPSE

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

In 1985, after carefully reviewing all the practice management software available for chiropractic & medical professionals, I was unable to find anything that provided report functions I felt I needed for my rapidly growing practice. ECLIPSE provided a solution, first for billing, then for appointment scheduling, that could handle our volume on the limited hardware of the 1980¿s. By the 1990's, SOAP was integrated. Each & every time insurers made us jump through new hoops to get paid - such as filling out myriad new forms to pre-certify visits. ECLIPSE provided new solutions to minimize paperwork and maximize time savings.

In fact, custom form creation was one of my favorite features of the last decade and allowed me to integrate custom BC/BS forms (without any programmers) so we could print them in seconds instead of filling them out by hand in 20 minutes. In addition to the tremendous time savings, the forms were now much more accurate and helped us cut down on payment problems resulting from simple typos!

And since many of my staff members were terrified of computers, it's a testament to its ease of use that they've managed so well. Of course, the electronic billing alone probably saved me from having to hire additional staff.

Now, the latest SOAP technology seems to make it even easier to record accurate notes. During my 25+ years in practice, I've performed IME's and reviewed documentation for payers. This has provided an opportunity to review S.O.A.P. from a variety of our colleagues. Documentation differs drastically from one physician to another. We use different techniques, went to different schools, attended different seminars and have been taught a variety of viewpoints. ECLIPSE allows for customization - especially in those areas where chiropractors may differ extensively from one another. Auditors seem to love it. And it's fast.

Review Source: Capterra
 

Daisy from WM&R

December 2015

December 2015

Oldie but Goodie

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have used Eclipse software for about 16 years. I think it is easy to use and handles many aspects of the practice such as billing, scheduling, EMR and reports. Usually when you call for customer service you don't get anyone on the line and you have to leave a voicemail with your call back number and you have to wait for them to call you. The wait varies. I've waited between 15 minutes to 24 hours for a call back.
Our practice has been searching for other practice softwares and doing training and demos for other software I do realize Eclipse, although user friendly, isn't keeping up with the times.
Eclipse isn't cloud accessible, and as far as the SOAP notes, the set up can be better as well as the way it generates the note.
Also, the patient statements aren't the best nor any other statements that are printed. It sucks that we cannot put our logo in any of the print outs.
We've been told by many, that the software is very archaic .
I'm satisfied overall. Just wish, more updates would occur to keep up with healthcare changes and technological changes in society.

Review Source: Capterra

  Response: MPN Software Systems, MPN Software Systems

Date: March 2016

March 2016

 

We spoke with Dr. Bracic on 3/24/2016, four months after you posted your review. Apparently you did purchase & begin using a competitor's cloud-based product -- and then returned to ECLIPSE. We appreciate your continued support.

We admit to being quite puzzled by your comments. ECLIPSE has a variety of high tech new features. And the Encounter technology we released in 2010 has been lauded across the USA as auditors have routinely noted their preference for our data driven documentation. You've also been able to use ODBC to create custom statements for years. ECLIPSE can be hosted in "the cloud" -- and is for a variety of clients. Updates are posted to the internet weekly (taking up over 10 pages in your README in 2015 alone). Finally, of 15 calls you placed to the HELP Desk in 2015, 50% were picked up live with wait times from 4 seconds to 5 minutes. At least 3 were hangups & no msg was left.

 

Beth from Total Health Chiropractic PC

August 2013

August 2013

Love this software!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This is the easiest program of all I have used, including MediSoft, Lytec, and ChiroTouch. I would recommend this to anyone and in fact have. We recommended an office and we received 4 months of software maintenance free!

Review Source: Capterra