ECLIPSE Software

Pros

Technical support is supportive. Most of them are very knowledgeable and easy to get in touch with. The software does have some problems that Eclipse is working through, but other than that it is very user friendly.

Cons

I don't like certain things but find the software easy to use and navigate. It is plug and play type software and there are several ways to do one thing.

Pros

The EMR is the best part of the program. It is easy to master and use. I also love the texting feature of the scheduling module.

Cons

The accounting side has some cumbersome aspects. There is a feature to put multiple patients in on a single check but it does not figure the deductible correctly unless you enter each patient individually.

I would highly recommend Eclipse to anyone that wants a streamlined EHR experience. The way that the data is organized works extremely well for me. In my opinion the support you get is just as important as the software itself. With Eclipse my experience has been nothing short of 5 stars!

Pros

The ease of use is definitely a pro. My staff and myself picked up on the software very quickly and easily. I personally liked the ease of customizing each screen. The software I used before required many screens to be used to create a note. Eclipse does a better job with only a fraction of the screens required. The support has been great. I have only had a few issues, but they were responded to quickly and resolved in the same day, sometimes with in an hour or two.

Cons

The only con that I have seen with this software is the extra time i have to spend doing my honey do list instead of paperwork.

Pros

Handles multiple specialries and group pravtices. Easy to navigate and great support. Cloud and server based versions

Cons

Very weak EMR. Too much typing..norhing preloaded. All has to be built out by customer No touch screen interfacr.

When choosing a program there were so many out there, and vast price differences, when I demoed elclipse I initially thought for the low cost how could this be, but it was and has been since we purchased the software. To add its compliance has been tested with several audits including recent Medicare audits and the soap notes have passed 100% compliant every time.

Pros

It is very easy to use, even new staff are using it with ease. I have had other software in past and this software meets all the requirements and more. My soap notes continue to pass compliance tests when requested form insurance companies. This includes recent Medicare audits.

Pros

Easy to use
Layout is easy to read. I love the fact you can color coordinate the appointment types.
Text reminder options.

Cons

It is not integrated. We have to use another program for billing and notes.
Entering EOB's takes a lot of time, and with other systems, it will automatically enter them in.

N.a.

Pros

It's reviewed high and I need something that works. I wanna do well in school with a success rate of 100.

Pros

I own the product. There is good customer support. I can send my claims out hassle free electronically through my clearing house.

Cons

I spent 4 weeks on Training and $800 and wasn't prepared to implement for another 6 weeks after that. I felt that the implementation of totally new way of doing my front office has not come easy. I've used the software since May and I am just feeling comfortable with the basics now. I haven't even thought about using the EHR system yet. I think any system takes a while. I don't have anything to compare to at this point, but I feel this is hard to make the transition.

no, I like the system

Pros

I like the system very easy to mobile through, patient scheduler, rolodex, and making appts, deleting appointmes, or editing them seem to be easy to understand

Cons

only 1 con that I have noticed is trying to figure out how to take a patient off of the missing appointment list. spoke with support and they are working with me to solve the problem

User friendly and system is easy to learn and comprehend.

Pros

Very knowledgeable about system. We lost data after upgrading. Were able to restore data even though our back up was not up to date.

Cons

No cons. Helpful every time we have called. Only thing we do not like is the statement where it lists how old a bill is.

I absolutely enjoyed working with my rep from the Help Desk. He made my transition to a new clearinghouse much easier by being patient while walking me through every step in order to actually learn how to utilize the software better. It was an added bonus that his personality shines through the phone, is contactable, relatable and enjoys solving problems.

Pros

Customizable to work in any medical office setting, it has EHR capabilities which until recently, was absolutely intimidating, it offers continuous updates and most importantly, the Help Desk Techs are very contactable and extremely helpful (when they are reached).

In fact, it wasn't until recent that I began utilizing the Help Desk (which we pay for this monthly), but once I realized how much quicker I could learn the software and decrease the intimidation factor, I now reach out weekly.

Hector was the first person to actually allow me to enjoy this product. In fact, his great interpersonal skills over the phone allowed me to become more interested in learning the usages of Eclipse beyond the once limited use my office was acquainted with. The day-to-day usage of this software has exponentially increased efficiencies once I was able to teach my techs how to run daily operating procedures.

I look forward to transitioning to EHR as soon as we are able to customize our own SOAP notes and create a user friendly interface... with the Help Desk walking us through every step of the way, of course.

Cons

This software is very intimidating due to its vast capabilities it possesses. It is meant to work throughout any medical office, but for that reason it is very overwhelming. In my chiropractic office we require a much smaller selection of options. Unless, I have someone from the Help Desk walking me through the software, it's like trying to find marbles in a bucket of sand and is time consuming.

Though they are always updating the software, it still seems dated. Its layout is just not simple. Certainly not something Steve Jobs created because it is has too much going on and isn't as intuitive as I would like.

Pros

I love the fact that so many features are customizable for each individual office, that Eclipse is very user-friendly and provides excellent customer service/technical support. As a billing company, it's imperative to our success that we use a billing software that is reliable, accurate and is always current with industry changes. We regularly demo other competitive software programs in the industry and continue to find that Eclipse is the absolute best option for all of our software needs!

Pros

The biggest pro about this system is there awesome tech support. They are very knowledgeable, professional and courteous. Would not run my office without them.

Cons

Would like to see more quick strokes on the appointment scheduler. Could be enhanced to be faster for the user.

Pros

This program is easy to use, and works well (I'm not a tech-savvy person)I also like that their Tech support is easy to reach, I've never waited more than 5 min.to reach a tech.I can honestly say that the sales person (Ryan Weaver) continued to help, I and follow-up with me until I was able to fully transition to Eclipse.Ryan still checks in once in awhile!

Pros

Ability to receive assistance when we need help with issues we have had in a very timely matter, easy to follow along.

Cons

Sometimes the updates have been a bit tricky. The updates may not always seem current as for as diagnosis codes.

We had a bad IT incident and the representative from the tech support team took the time to walked us through all the necessary steps to get us up and running again. Thank you so much!!!

Pros

Easy to use and extremely comprehensive. All the necessary information in practice management is available in one place.

Cons

I don't have any cons at the moment. I am still learning how to use the note taking option, which is a little bit overwhelming at the time, but I'm sure will get easier to use.

Buy Eclipse!
Eclipse is one of the best things we did for our clinic.

Pros

Eclipse gives you exactly what we need to run a successful practice! Insurance filing is made simple and integration with our clearinghouse is seamless. Unlimited help is available Monday through Friday. Eclipse gives you everything you need without the unnecessary bells and whistles that jam things up. I had one software program prior to Eclipse that was overly fancy and hard to use and kept breaking down with poor customer service. Eclipse invented the wheel when it comes to Chiropractic Software!
Eclipse is the BEST!!!

Cons

There is only one con. The trainer we had initially was not a good match. I would make sure to recognize your learning style and get someone who will go at your speed and be a good communicator and a people person. I learned more through calling the help center Monday through Friday then I did with hiring one of their trainers.

tech support is great today I spent hours on the phone with tech and he was fantastic! I thought I was going to loose my mind, now I am whole again!

Pros

Ease of billing

Had a software problem and called and got great tech support on this recent issue from the technician. The tech called back a few times until the issue was fully resolved. Recommend him to anyone and everyone.

Pros

Ease of use. Can add custom lines to the templates. The program is very easy to use and understand.

Cons

If you are in a condition and have billed out visits in this condition and if you want to change the diagnosis or adjust it, it will change the diagnosis on any future bills / visits but it also changes the diagnosis on previous billed visits if they need to be re-billed. Sometimes you want to remove portions of a multiple diagnosis as the patient improves.

Pros

Eclipse gets the job done and I can always reach someone in customer service to help if I have an issue.

Cons

The only thing that has been a little challenging are the itemized statements. Patients have a hard time understanding and reading them.