ECLIPSE Practice Management Software

I would recommend Eclypse to any Chiropractic office

Pros

Eclypse is very easy to use and easy to understand. The technical support is quick, and they are very patient.

Cons

Screens could be more combined with the information. When you get used to where to go on the screen it's great.

My staff and I have been very happy with this program. We started with a competitors program and quickly found out that it was not working for us. We couldn't do nearly what we wanted to do and were limited in our possibilities. Within a year of buying that, we were in the market for a new program. A colleague recommended Eclipse and before I knew it we purchased, installed, and trained on the program. 3 years later I am happy I made the change. It helped us become stronger in our documentation and survive an audit. I am happy I made the move to Eclipse!

Pros

The pros definitely outweigh the cons (if there are any). We have been very happy using Eclipse. The program is very easy to use and user friendly. As a Doctor, we love that we can tailor our notes to fit our practice and fit our needs. It has helped us be better with our documentation and allows us to have some ground to stand on with the insurance companies. My staff has also found that this is a very easy program to train new employees on and they always catch on quick. We get regular updates and usually feel the changes are for the better. Tech support has always been helpful as well.

Cons

I don't feel that there are too may cons. The only thing I can think of is something I hear my staff say.. "we need a no show feature. Something to edit an appointment to show that the patient hasn't cancelled but just didn't bother to show up." That's not much of a con just something we have worked around.

OVERALL I AM VERY UNIMPRESSED. I HAVE WORKED WITH SEVERAL OTHER MEDICAL SOFTWARE PROGRAMS AND ECLIPSE IS BY FAR THE MOST OUTDATED AND INEFFICIENT. IF YOU HAVE A BUSY PRACTICE THIS IS DEFINITELY NOT THE SOFTWARE YOU'RE LOOKING FOR AS THIS WILL SLOW YOUR PRACTICE DOWN. IF YOU ARE LOOKING FOR A COMPANY THAT VALUES YOU AS A CUSTOMER, THIS IS NOT THE COMPANY FOR YOU. THE DEVELOPER I PERSONALLY SPOKE TO WAS RUDE, AND EXTREMELY UNPROFESSIONAL.

Pros

SENDING CORRECT CLAIMS ARE VERY SIMPLE
THE COST OF THE PRODUCT IS FAIRLY INEXPENSIVE
WHEN CALLING ECLIPSE, THE WAIT MUSIC IS INTERESTING

Cons

- POOR CUSTOMER SERVICE (REPS SEEMS LIKE THEY ARE UNSURE ABOUT FEATURES AND HOW TO HELP YOU)
- SOFTWARE SEEMS VERY OUTDATED
- TOO MANY STEPS TO MAKE A SIMPLE PATIENT APPT
- YOU RARELY CAN GET A LIVE PERSON WHEN YOU CALL FOR HELP, YOU CALL TYPICALLY GOES STRAIGHT TO VOICEMAIL AND THEN YOU HAVE TO WAIT FOR SOMEONE TO CALL YOU BACK.
- TAKE WAY TOO MANY STEPS TO MAKE A BILL BATCH (VERY TIME CONSUMING)
- POOR PATIENT STATEMENTS
- PATIENT LEDGERS BECOME VERY MESSY AND YOU HAVE TO FLIP BACK AND FORTH BETWEEN 2 SCREENS
- IF THEY DON'T HAVE A FEATURE YOU'RE LOOKING FOR THEY TELL YOU TO SEND A SUGGESTION, BUT WHEN YOU DO, THE DEVELOPER EMAILS YOU BACK AND IS COMPLETELY RUDE AND CONFRONTATIONAL. VERY UNPROFESSIONAL TO SAY THE LEAST.
- SPEED IS VERY VERY SLOW (ECLIPSE SAYS THAT'S NORMAL IF THE PATIENT ACCOUNT IS LARGE)
- FEE SCHEDULES ARE A NIGHTMARE TO ORGANIZE
- THEY NEED MORE EMPLOYEES AT THEIR HELP DESK, TO WAIT HOURS OR DAYS FOR AN ANSWER IS NOT ACCEPTABLE

Myself and our billing manager were hired on late in 2017 at a local chiropractic office with 2 chiropractors and 2 massage therapists. This is our first experience with Eclipse and I can confidently say that after working with them on and off for nearly a year… CHOOSE ANYONE ELSE FOR YOUR PRACTICE MANAGEMENT SOFTWARE. Eclipse is highly outdated and offers minimal features. Their developer has emailed our billing manager back and forth and his tone is completely unprofessional – he chooses to blame the consumer for issues instead of taking responsibility and walking through them like an upstanding company. We have copies of the correspondence as proof… it is just that bad.

We spent months updating our workstations and server and are currently running Windows 10 professional and Windows Server 2016. I have stress tested and benchmarked each of our workstations as well as our server and they all run perfectly as they should. That being said, ever since we updated Eclipse itself, it has been ridiculously slow. Some patient charts take as long as 13 seconds to pull up after clicking on them. How 13 second response times are acceptable in the year 2018, I have no idea.

Eclipse help desk employees state they are open between 8am-8pm (Central time zone) and 99% of the time we call, we are forced to leave a voicemail and wait for a return phone call at a random time and often not even the same day. It is highly inconvenient as we cannot just drop what we are doing during office hours to troubleshoot with Eclipse. We call when we have downtime, and Eclipse is never there.

Today, I called Eclipse to find out why we are experiencing such slow response times within our software. I sat on hold for over 10 minutes and I was hung up on. I called back and received the voicemail and left a message – only time will tell when they choose to return it. We are just absolutely fed up with how Eclipse operates and were absolutely shocked to see that they are rated at 4.5 stars, currently. We are actively looking to switch to a more reliable and professionally run practice management company such as ChiroTouch. I have even used EZ-Bis and prefer them over Eclipse (Galactek) software.

Pros

It's designed for use from Chiropractors, straight-forward looking schedule, lots of colors to choose from when color-coding patients.

Cons

Very slow response times, unprofessional and rude software developer, minimal features, horrible customer service protocols.

Pros

Customer service is usually good. We lost our eclipse program recently and Hector was really helpful and got us up and running again the same day.

Cons

There are no training programs. After there is an update released and things added there is really no training on the new features. I'm pretty sure we could use this program more efficiently and that it has features we don't understand if there was a periodic training class we could access.

Pros

Learning how to use this product may look hard, but I assure you its easy. I learned how to use it without any instructions or introductions.

Cons

For a patient who has been returning for years, its hard to organize their file, but we make due with timestamps. Nothing too horrible.

I highly recommend Eclipse!

Pros

We have had Eclipse since 1993. Great product, great support, always up to date, easy to use. I highly recommend Eclipse. It has made running the office easier, more efficient, and cost effective. The software is not difficult to lean. Support is very helpful. Since 1993 ,We have only had to call a handful of times for support. Always had any question or issue fixed within minutes. Doesn't get any better than that!

Cons

There are no cons. I have only positive things to say about Eclipse!!! One of the best investments

We have been using this software for over four years without a major issue in billing and note taking. I especially like the customization features.

Pros

Ease of use and excellent customer service. Never a long wait. The customer service handles all of our questions/issues without a problem.

Cons

The initial setup process is time consuming. Although the software is intuitive it does take some time to 'fine tune' the process.

The software and help desk are always on the mark

Pros

I have worked with other physician software packages in the past. They never quite covered all the areas I wanted/needed. Eclipse has always lived up to my expectations.

Cons

I really have no negative comments to enter at this time. I have been working with this software package for many years without getting disgruntled in any way.

I highly recommend Eclipse billing software it has made me a lot of money over the years .

Pros

I have been using Eclipse for about 15 years I do my own billing it's easy enough for me to do my own billing and not need a billing company. If I have a run into a problem technical support is always there to assist me to manage through any difficulties. Also Eclipse has always kept me up-to-date with any changes in the healthcare field with No fault Worker's Comp. or major medical.

Cons

There aren't any real cons to a club software again I've always felt it was user-friendly easy to navigate .

We just moved to the cloud with DataHealth and Eclipse support has worked directly with them to get us up and running. Server based set up worked flawlessly but we've added locations and the networking became more complex.

Pros

Updates work without bugs and always improve the program function. Support is top shelf, friendly and immediate. One of the most recent updates actually included changes we requested! Very efficient user interface with logical build. Quick, excellent notes with very good customization options that are easy to do.

Cons

I have no complaints at all.

I love the ease in use of the software. You can be super detailed, or very simple. I recommend this to any doctor who will listen to me. I have used several systems and this one makes the most sense. Though you have several options to do a specific task, each one makes sense and there is no redundancy in the entries. MORE reports from the data entered is my only request. Great product!!!

Pros

Everything can be done more than one way, keeps track of claims and payments wonderfully! All the reports are great. So much detail should be able to be accessed.

Cons

Not all fields do something, inconsistency in field entry-some clicking, some tabbing. Data entry would be even faster is you didn't have to stop and click one field vs. tabbing and typing.

Pros

Great support. The program allows you to use it to the level that you need or desire. I appreciate that.

Cons

The program itself has a lot of steps to perform some actions. The EHR is not easy to use. It needs more point a click on to diagrams rather than writing.

If you are looking for a reasonably priced, all inclusive program......THIS is for you! Easy to use, complete, accurate and compliant. Great for both a new doctor just starting out, or an established practice looking to improve their overall bottom line and patient satisfaction.

Pros

Time saving, revenue increasing, easy-to-use product. SOAP notes are compliant. Billing is easy and accurate. Patients love checking in on the kiosk and getting appointment reminders on their phones. This software has already improved our patient satisfaction and retention.

Cons

The ledger took a little while to understand, but is much more accurate and complete (and easy) now that we received training. No other issues!

Pros

The appointment and ledger are super easy for my staff to use. The program makes electronic billing and charting extremely easy for our doctors and staff.

Cons

The initial price but you get what you pay for. The Help desk you also have to wait for a call back.

I couldn't be happier with any other software!

Pros

Customer support is 2nd to none! It's nice to actually get help when I call with a question rather than having to wait for a few days and get a call back.

Cons

I'm very pleased with my recent purchase of Eclipse. Nothing bad to say. I have been impressed right from the beginning.

I work in a few different practices and I like the Eclipse software the best out of all of them.

Pros

I have used Eclipse for over 20 years and find it to be very east to use and easy to train new employees on it. Very nice layout. Multi-case use makes for really easy tracking of our services and providers.

Cons

I wish the reports were a little more detailed . I would like to see a better services list with more allowances for pulling details from billing.

Staff is mostly helpful but not all the techs have the same patience

Pros

Moving around the program, specificity for insurance based practices is great. I have had staff pick up learning the software fairly easy

Cons

Not cloud based,only runs on Windows, no phone connection or emails direct to appointments,limited use with Cash Pracrice Systems

I would love for some of the fields to be more like windows meaning instead of having to hit the paperclip to attached a managed care profile, I would like just to type "Med" and it auto suggest Medicare. Maybe the same idea for Guarantor, can I just type "Hor" and all the Horizon Blue Cross plans would populate. Would seem like less steps.

Pros

Support, the videos online and the phone support are great. Answer quickly and don't speak down to you.

Cons

Can't leave SSN or DOB empty. Sometimes patients don't want to give out. Also when printing a bill for the patient, lose history, it date printed changes to most recent date so you can't see that you have billed the pt twice.

Pros

We have used ECLIPSE for 11 years now on a recommendation of another chiro. They have kept up with the way we do insurance and keep up with all the new changes in the business. Their electronic health record is customizable and easy to use and can change to whatever you need. The cost of ECLIPSE software was 1/3rd of some of the competitors which is always a plus. I would recommend ECLIPSE to anyone, we love it.