--- title: "EHR 24/7 Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of EHR 24/7. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if EHR 24/7 is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/ehr-24-7-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Web-Based EMR Software](https://www.softwareadvice.com/medical/web-based-emr-software-comparison/) / [EHR 24/7](https://www.softwareadvice.com/medical/ehr-24-7-profile/) / EHR 24/7 Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/ehr-24-7-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/ehr-24-7-profile/alternatives/) # EHR 24/7 User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 179 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.1/5 - Value for money: 4.4/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 91 reviews (51%) - 4 stars: 52 reviews (29%) - 3 stars: 18 reviews (10%) - 2 stars: 8 reviews (4%) - 1 star: 10 reviews (6%) ### Most mentioned pros - Due to its relatively lower prices, Office Ally provides an overall good value for the money. Besides EHR 24/7 & Practice Mate, Office Ally Clearinghouse also provides good features like Insurance Discovery that other clearinghouses lack. - What I liked best about the EHR 24/7 is the scheduling, claims processing and accounting capabilities. - It seems to be reasonably HIPAA compliant, making it secure to store HIPAA-sensitive patient data. ### Most mentioned cons - I REALLY wish that the alerts from Practice Mate would show up on EHR, I make alerts on Practice Mate so my office does not make appointments in EHR for patients who owe us money. - Not as user friendly w/ signed chart notes. - It's not very intuitive to learn and requires a lot of training. ## EHR 24/7 customer reviews Showing reviews 1-25 of 179 (page 1). ### Excellent Software for Medical billing and EHR management - Overall rating: 5/5 - Reviewer: Susanne N. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience with EHR/ 24/7 has been very good. I help set practitioners up with this software all the time. What I do is create a template from speaking with the providers and then have them submit it to Office Ally and go through the set-up that way. This method allows the providers to really personalize the categories and wording to their office and specialty. Thumbs up Office Ally you have made this program very easy to set-up, use and personalize. Data entry during a visit is very smooth once you get the initial programming of your common phrases saved. This speeds up the provider's data entry time considerably and allows more time with their patients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the simplicity of Office Ally. It is very easy to use for scheduling your patient, managing their electronic health record with easy to use templates and following the electronic billing process. #### Cons The only thing I would add to Office Ally after using it for 8 years plus, would be the ability to print out a patient ledger with the provider's name, address and phone number at the top. If there isn't a balance due on the account the statements won't include the visits dso the only option for me to print a form that our patients need for their HSA and FSA accounting is the patient ledger. If you print a superbill at the time of service it will be inclusive of all these things but the aftercare for financials is where this pops up. Other than this one little thing I am very happy with Office Ally and you can't beat the pricing! --- ### Great value for the money, no bells and whistles, gets the job done - Overall rating: 4/5 - Reviewer: Shana B. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good. I wish it would allow different searches without losing where I am. I know that I have side tabs with information I can see on the fly, but for instance, I am often in a SOAP and would like to see the patients xray results. So I have to save where I am, go see what I want to see, copy if necessary and go back to the SOAP. I'd prefer to have documents/films more accessible, perhaps added to those side bar options. We don't use the scheduling feature because our scheduling needs are complicated as we have appointments and classes. For someone who only does appointments, I'm sure it would all work seamlessly together. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Comparatively inexpensive to others on the market and since we were already, and for many years using Office Ally as a clearing house, the streamlined connection to the EHR made sense. I did not take us long to get it up and going. #### Cons Everything needs to be set up from scratch. I wish the font was more adaptable to different screen sizes. When you set everything up, the text runs together unless separate with space or slashes but more space takes up room on the page. Not having space, you run the risk of taping (touch screen) the wrong prewritten phrase. I'd like to see this set up differently, more touch screen friendly. #### Reasons for switching to EHR 24/7 It got too expensive when the incentive went away and the cost didn't make sense for our size office. The product itself as well as customer service was very good but we also had to buy a server which was expensive. #### Vendor response Shana, thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and continue to focus on upgrading our service offerings. Replied January 2026 --- ### Could be more efficient. - Overall rating: 3/5 - Reviewer: Brianna R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It works but felt I was wasting too much time documenting and navigating through the program to be efficient. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Liked how it could be used by multiple disciplinaries. #### Cons Did not feel that it was user-friendly or aesthetically pleasing. #### Vendor response Brianna, thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and continue to focus on upgrading our service offerings. Replied February 2025 --- ### Office Ally User Review - Overall rating: 5/5 - Reviewer: Abrar K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Office Ally Suite, not just the EHR 24/7, has been great. I definitely recommend Office Ally to other practices. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy to use. The best thing about Office EHR 24/7 & Practice Mate is that it maintains the same page layout, which helps learn it quickly. Compared with eCW, its configuration manual is simple and easy to learn without much training. It was easy to implement this software into our practice, with Office Ally staff providing the necessary training during the implementation phase. It is easy to manage daily patient scheduling, and everything is well integrated between EHR 24/7 & Practice Mate. Due to its relatively lower prices, Office Ally provides an overall good value for the money. Besides EHR 24/7 & Practice Mate, Office Ally Clearinghouse also provides good features like Insurance Discovery that other clearinghouses lack. It seems to be reasonably HIPAA compliant, making it secure to store HIPAA-sensitive patient data. It is easy to manage patient accounts. #### Cons Overall, my experience with EHR 24/7 has been quite positive. However, I’ve noticed that Practice Mate lacks the capability for batch claims creation and submission, which is a feature offered by other EHR software like eCW. Implementing batch claims functionality could significantly enhance efficiency and save a lot of time for users. #### Reasons for switching to EHR 24/7 Ease of use, cost-effectiveness, and ease of implementation. My billers suggested switching to Office Ally as it provides more control over the billing and the financials of my practice. #### Vendor response Abrar, thank you for the complimentary review and thank you for being a valued customer. We are very glad that you are enjoying the product. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. Replied January 2026 --- ### All for this EHR - Overall rating: 5/5 - Reviewer: Tina B. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been using this system for over 10 years and we don't want to change. It gives us what we need with customizable options too. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are able to customize our charting for each provider yet keep it mainstreamed for the office. Learning curve is medium but not too bad for learning a new system. #### Cons It doesn't always update easily and occasionally we lose what we had put in. This may be an issue with our internet too and it doesn't happen often. #### Reasons for switching to EHR 24/7 It was getting too expensive and had more than we used. #### Vendor response Tina, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product. Replied January 2026 --- ### Office Ally Review - Overall rating: 4/5 - Reviewer: Kate G. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Positive. I have been able to use this company for almost eight years. I appreciate the options I have in the overall programs available. However, the amount of money that I spend for the billing and claims and the EHR, prevent me from using any other programs, due to the increased price. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that everything is under the same program. So I can bill claims and write EHR notes. I had to create my own note template. The program requires help from the IT department at OfficeAlly. I was able to get supportive help. #### Cons I would like more opportunities to use AI. The price continues to increase for my business as I grow the company to 17 counselors. I would like a lower rate due to my loyalty of staying with OfficeAlly. #### Reasons for choosing EHR 24/7 I am currently using Heartland for my credit card payments. #### Vendor response Kate, thank you for the complimentary review and thank you for being a valued customer. We are very glad that you are enjoying the product. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. Replied November 2025 --- ### Officeally simplest easiest cost effective ehr - Overall rating: 5/5 - Reviewer: Leena s. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent easy to use starting from entering patient scheduling actual soap notes diagnosis library etc very easy #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy use secure scheduling her and billing all very easy very secure learning curve is acceptable implementation easy #### Cons Nothing much very easy to learn teach never had any difficulties except may be more laboratory incorporating and radiology incorporating #### Reasons for switching to EHR 24/7 Cost ease of use having same system for billing her and clearing house #### Vendor response Leena, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product. Replied January 2026 --- ### Easy and consistent - Overall rating: 5/5 - Reviewer: Leland F. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very consistent. We've been using it for around 10 years. Layout is great and easy to get familiar with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to navigate. We've been using it for around 10 years. Easy to make macros so when we enter notes, makes it efficient not to have to type again. #### Cons Can't print consecutive notes in a batch at once. We often print out notes for personal injury cases. #### Reasons for switching to EHR 24/7 Recommended from another colleague who was using the system and was happy with it. #### Vendor response Leland, thank you for the complimentary review and thank you for being a valued customer. We are very glad that you are enjoying the product. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. Replied October 2025 --- ### review of office ally EHR - Overall rating: 4/5 - Reviewer: Amanda R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered It was a great starter software when our office opened. We have since outgrew and moved on to another software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Ease of use with making notes, e-prescribing, phone call notes, ease of printing. #### Cons speed of the softwareno assembly for documents. #### Reasons for choosing EHR 24/7 Options and add ons. #### Reasons for switching to EHR 24/7 They did not offer billing software at the time --- ### Ease into EHR 24/7 intuitively - Overall rating: 5/5 - Reviewer: victoria m. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been very manageable and the training videos and in-person sessions are all readily available. Any training can be scheduled at our convenience and without interruption to patient encounters. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros a valuable feature is the quick flow from visit to claims. There is opportunity to see the patient, document and review before validating it all by signing off on it for proceeding to the billing management part of the process. It goes without a hitch of delay. It is intuitive and easy to learn. Implementation and ramp-up time is minimal. #### Cons It did take me a minute to understand the need to label documents clearly for their content. Without taking the time to develop a clear name for each type of document, it may delay being able to locate them later. Planning in document filing is key. #### Vendor response Victoria, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product. Replied January 2026 --- ### HIGHLY RECOMMEND - Overall rating: 5/5 - Reviewer: Michelle R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I think it's perfect, easy and adaptable. The technical service help is really top notch. Upon being a new customer, I was mastering it within a week. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is so customizable! It was very easy to learn. The live chat for when I have a question that I need answered right now. #### Cons I REALLY wish I could tell what date and time I made the appointment. I REALLY wish that the alerts from Practice Mate would show up on EHR, I make alerts on Practice Mate so my office does not make appointments in EHR for patients who owe us money. Alerts in EHR would be very very useful. #### Vendor response Michelle, thank you for the complimentary review and thank you for being a valued customer. We are very glad that you are enjoying the product. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. Replied October 2025 --- ### No complaints and Easy to use! - Overall rating: 5/5 - Reviewer: Claudenie M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It does everything for us. Cuts down on time seeing the patients as our progress notes are pre-populated and the billing is the key to our success! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros EHR 24/7 has been very useful tool in our practice. It is so simple to use and with ease. The price point was also a great factor alongside the billing portion of the EMR. We have been using this since 2020 and not had any issues. Customer service is always helpful and responsive. It's worth the money and saves us time when seeing our patients. Love the patient intake forms as well as we are working our way to a paperless practice. #### Cons At times the patients complain about the intake forms. The price recently went up and that's unfortunate. #### Reasons for choosing EHR 24/7 The price point and the history of this particular EHR as it was first used for billing purposes. #### Vendor response Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us. Replied September 2023 --- ### My EHR Review Question and Answer - Overall rating: 5/5 - Reviewer: Marcella J. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am resolving any question that a patient has by being able to read each note put into EHR for that patient. In order to let them know why they have not received there DME items yet. Or if they called because they want to make changes to there DME items I can read the EHR notes and let them know what the next step is. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that I am able to pull a patient that I am working on up and read my EHR notes and other people in my company's EHR notes which helps me to resolve any issues I am having with the patient's account by reading the other employees notes. #### Cons The least thing that I don't like about EHR is the part on the view EHR screen, when you have to save the note by1) from the progress note box you have to select edit which takes you to the edit note screen2) then you have to scroll down to nurses note (this encounter) to edit the note and make any changes or add to the note3) then in order to save the note you have to open up Nurse property (this encounter) and select print nurses note (to exist)Is there anyway that you can save, edit, and make any changes to a note from the View EHR screen? #### Vendor response Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us. Replied September 2023 --- ### I'm sticking with OA - Overall rating: 5/5 - Reviewer: Sasha H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Lots of time/effort to set up. Once done, it has worked well. Occasional outages in the middle of work flow have been difficult. I don't feel like we are using it to the best of our capacity, meaning, there are things we have missed doing and sometimes I find out and go, "wow, that was not set up 5 years ago?? bummer." #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Once you set it up, the EHR is easy to use, navigate, and gives a nice format that is easy to read. We love it. #### Cons I have sent in MULTIPLE requests for things that need to be added/implemented. They have never been done, no response, no follow up. We have used this for 5 years. Still nothing. #### Reasons for choosing EHR 24/7 Recommended by another practice. They since changed to another system, but I am glad I am using OA #### Vendor response Thank you Sasha for the complimentary review. I am very glad to hear that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience. Replied August 2023 --- ### Great product for the price. - Overall rating: 4/5 - Reviewer: Kimberly D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The quality for the cost is great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love the Billing and insurance aspect. No need for a separate clearing house. #### Cons Way more features than we need at this office. #### Reasons for choosing EHR 24/7 Cost. #### Vendor response Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us. Replied September 2023 --- ### Good EHR system, great value! - Overall rating: 5/5 - Reviewer: Sarah H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it’s been really good which is why I’ve stayed for so long. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Been using for years. Easy to use. Has good features. #### Cons There are spelling errors in the pre populated soap note templates so it’s annoying to have to correct these. Also there are extra spaces in there too which aren’t needed. Doesn’t look professional when sending out charts to other doctors and attorneys. #### Reasons for choosing EHR 24/7 Doctor recommended, other practitioners used it and said it was good. #### Vendor response Sarah, Thank you for the complimentary review. We are very glad that you are enjoying the product. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details, please reach out to us. Replied December 2023 --- ### Great product for the price - Overall rating: 4/5 - Reviewer: Tamara L. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been using OA EHR since 2007 and am overall satisfied with the product #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros OA EHR user friendly, great support staff cost effective especially for small medical offices #### Cons doesn't interface with some labs for orders e-prescribing could allow for free hand ordering instead of number values. #### Reasons for choosing EHR 24/7 soemone suggested and over the years I've know several collegues who use different products pay more and not any happier #### Vendor response Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us. Replied September 2023 --- ### Inexpensive and has what you need - Overall rating: 5/5 - Reviewer: Amy K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall have been very pleased, the inexpensive price and reliability of the website has been good. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's user friendly and quick to learn. Customer service is good. #### Cons Creating templates on your own is tricky, but forms can be emailed direct for Office Ally to create for you. I wish there was a way for our signature pad to work directly with EHR. Also the integration with our Immunization Registry could be improved. When I checked into it did not meet our current needs. --- ### templates have been a problem. iIhave asked multiple times to fix one of our templates . Never done. - Overall rating: 3/5 - Reviewer: jennifer a m. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall the experience is good. It has been hard to learn all of it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Functionality: 3/5 #### Pros I like the ease of use. The pre- screening of claims. Appointment page ease of use. #### Cons trying to get a training in a reasonable amount t of time. really long wait times on the phone. Trying to get templates fixed. I have asked multiple times to get text boxes to questions in a template. It has not been done. Also trying to communicate with the people who fix the templates is not good. When we do get a training, sometimes the trainer talks too fast and goes through it too fast. There needs to be more training videos. #### Vendor response Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about your experience further. If you are interested, please reach out to us. Replied September 2023 --- ### Great Product for the money. - Overall rating: 5/5 - Reviewer: Jason D. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Works well #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like the customization capabilities. #### Cons Don’t really have one currently. It does what I need it to do. #### Vendor response Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us. Replied September 2023 --- ### Simple EMR-could use some improvement but overall good value - Overall rating: 4/5 - Reviewer: Rabia Y. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good value for money, overall easy to use. If I could get a more personalized experience that would make it better. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Simple to pull up from any computer/interface. Simple to use, no complex commands. Easy to get in touch with support. Never had any issues with pharmacy prescribing. #### Cons 1)Will sometimes loose notes as they don't save properly 2) Would be great if we could get the '>' and '<' symbol to use, currently cannot use this symbol for some reason 3)Dot phrases and text templates not easy to enter 4) I do not get any update on the tasks I have sent out #### Reasons for choosing EHR 24/7 Small clinic size and cost is the main reason, though I like the support and interface, I just wish I could customize things a little more to my liking. #### Vendor response Rabia, Thank you for the complimentary review. We are very glad that you are enjoying the product. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details, please reach out to us. Replied December 2023 --- ### ehr review - Overall rating: 5/5 - Reviewer: cid m. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am satisfied #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User-friendly, has good reports to work with #### Cons Searching patients should always be by default with date of birth or have the option to select a default because that causes extra time to choose or make mistakes choosing it so it takes time #### Vendor response Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us. Replied September 2023 --- ### Great experience! - Overall rating: 4/5 - Reviewer: Yelena D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great scheduling. It is easy to write medical notes. It is easy to create and send claims. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros EHR is easy to use.Scheduling is very easy. Ability to create "phrases " #### Cons Eligibility verification was great, but after recent updates it became difficult. It is impossible to use EHR to gather data for MIPS. It is not easy to use e-prescribing. There are a lot of unnecessary features. #### Vendor response Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us. Replied September 2023 --- ### Office ally review - Overall rating: 5/5 - Reviewer: Sherry O. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. keep tract of patients consise manner #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ease of use and good support when you need it #### Cons exam info not carried over to next exam sheet, like allergies, medication allergies. #### Reasons for choosing EHR 24/7 low cost #### Reasons for switching to EHR 24/7 started my own business #### Vendor response Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us. Replied September 2023 --- ### Medical Practice Genius - Overall rating: 5/5 - Reviewer: Fernando G. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, fast and helpful. Customer service always helps fast #### Cons Some patients don’t show up after certain letters. Without typing in the actual name they don’t populate in the patient section. #### Vendor response Fernando, Thank you for the complimentary review. We are very glad that you are enjoying the product. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details, please reach out to us. Replied December 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/medical/ehr-24-7-profile/reviews/?page=2) --- EHR 24/7 Reviews, Pros and Cons - 2026 Software Advice